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Sales teams and small and mid-sized businesses looking for a simple yet powerful sales tool to help them stay organized.
Reply is used by over 3,000 companies – SMBs, mid-market, and sales agencies – in the US, Canada, and Europe.
It's extremely user friendly, has a very clean layout, and is extremely effective for tracking information. Both the online and the app versions are quality products that have met my needs and more.
Functionality was terrible, I don't know if we misunderstood and they aren't actually a CRM system but what the product offered cannot be called a CRM.
Pipedrive is very competitive to other more popular CRM tools, the price is also better. I almost have all the needed features in a CRM along with the process automation.
The inability to move among contacts in the same list without returning to the main list page is a waste of time. The online app is basically useless.
I liked the way it pulled in my email and calendar and it was easy to set up reminders to follow up with prospects. The software is good - I would recommend it.
Difficult to understand when using for the first time. Repetitive data entry can get boring.
It has been as well a great way to interact with our customers, and gain a better insight to all of the sales process.
The only thing that is kinda confusing especially to non-technical person is on integrating with third-party tools. Most of it needs to be connected with Zapier which is again another subscription.
The ability to mass-send emails as if they were custom emails is fantastic. I recommend this to all my clients.
Those who believe e-mail is dead, try this tool and you will experience it by yourself.
Opportunity to automate highly personalized emails and very many nice features. You think like " it would be great if they have this feature", and then you find out that they actually have it.
It takes hours to setup and if you do not complete every step, your work is lost foreever.
Amazing product and great customer support. We were very hard to deal with, but they gave us great service even during the free trial.
Perhaps the worst support I've ever seen from a paid web service.
This app is great for marketers who have a ton of emails campaign to run at the same time. Save time with automation, use that for productive stuff like responding to your contacts.
CRM Integrations and reports are bit difficult.
Ricard: Hi, I'm Ricard. I work as a marketing manager in [inaudible 00:00:04], a marketing agency here in Spain, and I rate Pipedrive five out of five. We use in the company another CRM called ActiveCampaign. It works also really well, but we decided to use Pipedrive. The best things about Pipedrive are the easy of access to the information, the integrations, and the reminders. Having information accessible for our commercials make the access to the deal in seconds really easy and more efficient. Actually, it was really easy because of the integrations of the Pipedrive. The integration with Gmail and Outlook also make the process really, really smooth, and it helped us to avoid losing information. Make a process of understanding of the funnel of your business before using Pipedrive to start using it at 100%.
Stefani B.: Hi, my name is Stefani and I am a founder. I give Reply four out of five stars and, for more reviews like this, click down below. In the past, I was using Mailchimp and ActiveCampaign. I was paying for both of these softwares. With Mailchimp, I just found that it wasn't really able to do the anonymous emailing that I needed it to do. And with ActiveCampaign, same thing, and the cost was very high. The reasons that I chose Reply is that they have multiple price points in their pricing matrix, which made it really helpful as a business owner. Second to that, they're using primarily Gmail to run these automated emails that go out. For cold emails, they do not have an email software platform to make newsletters, for example. However, with what they do have to make it black and white text for emails to get to the person that you need them to get to, it works perfectly. It was fairly easy to integrate Reply and train the rest of my staff members to use this platform as well. The only issue is that when you're getting a bounced email applicant, you can't really move them over somewhere else. There's been a few hiccups within the software, which is why I'm giving it a four out of five, not a five out of five, and I've already spoken to them directly about this. In regards to using Reply, I would highly recommend to check out their YouTube videos. They go live quite often, probably once a month. They also have a really great email newsletter where you can learn more about all the different tools that they have within the system. And if you really want, you can also chat directly with a member of their team to really figure out if this is the right program for you. I followed all these steps. I have an email list of 18,000 individuals and Reply has been super helpful.
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