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Pipedrive vs Reply: Which is a better fit?

Updated on January 22nd, 2025
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Summary
Key features rated by users
Features selected based on 1,264 reviews from Conversational AI Platform users.
% Fit
Not enough reviews
Feature ratings
Chatbot
3.7
Natural Language Processing
--
AI/Machine Learning
--
Live Chat
4.5
Reporting/Analytics
4.2
% Fit
Missing features
Not enough reviews
Feature ratings
Chatbot
NA
Natural Language Processing
NA
AI/Machine Learning
NA
Live Chat
NA
Reporting/Analytics
20.0
User satisfaction
4.5
User reviews3,034
Ease of use
4.5
Functionality
4.3
Value for money
4.4
Customer support
4.4
4.6
User reviews96
Ease of use
4.5
Functionality
4.6
Value for money
4.4
Customer support
4.6
Price starts from
/user
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

Sales teams and small and mid-sized businesses looking for a simple yet powerful sales tool to help them stay organized.

Reply is used by over 3,000 companies – SMBs, mid-market, and sales agencies – in the US, Canada, and Europe.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
video-b7346615-9257-4230-25b9-08dbfc37a66e
Ricard C
Marketing manager
5.0

Ricard: Hi, I'm Ricard. I work as a marketing manager in [inaudible 00:00:04], a marketing agency here in Spain, and I rate Pipedrive five out of five. We use in the company another CRM called ActiveCampaign. It works also really well, but we decided to use Pipedrive. The best things about Pipedrive are the easy of access to the information, the integrations, and the reminders. Having information accessible for our commercials make the access to the deal in seconds really easy and more efficient. Actually, it was really easy because of the integrations of the Pipedrive. The integration with Gmail and Outlook also make the process really, really smooth, and it helped us to avoid losing information. Make a process of understanding of the funnel of your business before using Pipedrive to start using it at 100%.

How Capterra sources reviews
View all video reviews
Stefani B
Owner
4.0

Stefani B.: Hi, my name is Stefani and I am a founder. I give Reply four out of five stars and, for more reviews like this, click down below. In the past, I was using Mailchimp and ActiveCampaign. I was paying for both of these softwares. With Mailchimp, I just found that it wasn't really able to do the anonymous emailing that I needed it to do. And with ActiveCampaign, same thing, and the cost was very high. The reasons that I chose Reply is that they have multiple price points in their pricing matrix, which made it really helpful as a business owner. Second to that, they're using primarily Gmail to run these automated emails that go out. For cold emails, they do not have an email software platform to make newsletters, for example. However, with what they do have to make it black and white text for emails to get to the person that you need them to get to, it works perfectly. It was fairly easy to integrate Reply and train the rest of my staff members to use this platform as well. The only issue is that when you're getting a bounced email applicant, you can't really move them over somewhere else. There's been a few hiccups within the software, which is why I'm giving it a four out of five, not a five out of five, and I've already spoken to them directly about this. In regards to using Reply, I would highly recommend to check out their YouTube videos. They go live quite often, probably once a month. They also have a really great email newsletter where you can learn more about all the different tools that they have within the system. And if you really want, you can also chat directly with a member of their team to really figure out if this is the right program for you. I followed all these steps. I have an email list of 18,000 individuals and Reply has been super helpful.

How Capterra sources reviews
View all video reviews
User interface
132666 video thumbnail}
1 Video
143629 video thumbnail}
1 Video
132666
5 screenshots
143629
5 screenshots

Pipedrive

Top Features
30/50
  • Alerts/Escalation
  • Chat/Messaging
  • Chat Transcript
  • Contextual Guidance
  • Customer Experience Management
  • Customer Service Analytics
  • Engagement Tracking
  • For Developers
  • Intent Recognition
  • Knowledge Base Management
  • Multi-Channel Management
  • Natural Language Search
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Sentiment Analysis
  • Social Media Integration
  • Speech Recognition
  • Speech Synthesis
  • Surveys & Feedback
  • Activity Dashboard
  • AI/Machine Learning
  • API
  • Autoresponders
  • Chatbot
  • Code-free Development
  • Communication Management
  • Configurable Workflow
  • CRM
  • Customer Database
  • Customer Segmentation
  • Customizable Branding
  • Drag & Drop
  • Email Management
  • Feedback Management
  • Lead Capture
  • Live Chat
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Natural Language Processing
  • Performance Metrics
  • Pre-Configured Bot
  • Real-Time Notifications
  • Reporting/Analytics
  • Reporting & Statistics
  • Search/Filter
  • Third-Party Integrations
  • Visual Analytics
  • Workflow Management
See All features
Hide Conversational AI Platform Software Features -

Reply

14/50
Show Conversational AI Platform Software Features +

Pipedrive

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Reply

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Pipedrive
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Reply
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Pipedrive
  • By Pipedrive
  • Located in United Kingdom
  • Founded in 2010
Reply
  • By Reply App
  • Located in United States
  • Founded in 2014
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