--- title: "Compare Pipedrive vs ChurnZero 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare Pipedrive and ChurnZero based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/132666-157980/Pipedrive-vs-ChurnZero" page_type: "comparison" language: "en" --- # Pipedrive vs ChurnZero Features and Cost Comparison Last updated September 17th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: PipedriveChurnZero2/4 selected [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[4.5 (3,062)](https://www.capterra.com/p/132666/Pipedrive/reviews/) [ChurnZero](https://www.capterra.com/p/157980/ChurnZero/)[4.7 (130)](https://www.capterra.com/p/157980/ChurnZero/reviews/) [## Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[4.5 (3,062)](https://www.capterra.com/p/132666/Pipedrive/reviews/) Starting Price $19.00/month Value-for-Money 4.4 Functionality 4.3 Ease of Use 4.5 Customer Service 4.4 Reviews Sentiment Based on [3,062 reviews](#user-reviews) Positive 2,859 Neutral 139 Negative 64 [## ChurnZero](https://www.capterra.com/p/157980/ChurnZero/)[4.7 (130)](https://www.capterra.com/p/157980/ChurnZero/reviews/) Starting Price $12000.00/year Value-for-Money 4.7 Functionality 4.5 Ease of Use 4.3 Customer Service 4.9 Reviews Sentiment Based on [130 reviews](#user-reviews) Positive 128 Neutral 1 Negative 1 ## Summary * * * Key features rated by users Features selected based on 13,596 reviews from crm software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 80%Fit High performer Feature ratings Data Security 4.4 Contact Management 4.4 Activity Dashboard 4.3 Contact Database 4.4 Data Import/Export 4.5 \--%Fit Not enough reviews Feature ratings Data Security \-- Contact Management 4.0 Activity Dashboard 4.7 Contact Database \-- Data Import/Export \-- User satisfaction User satisfaction 4.5 User reviews[3,062](https://www.capterra.com/p/132666/Pipedrive/reviews/) Ease of use 4.5 Functionality 4.3 Value for money 4.4 Customer support 4.4 User satisfaction 4.7 User reviews[130](https://www.capterra.com/p/157980/ChurnZero/reviews/) Ease of use 4.3 Functionality 4.5 Value for money 4.7 Customer support 4.9 Price starts from Price starts from $19Per User, Per Month - Free version - Free trial Price starts from $12000Per Year - Free version - Free trial Best for Best for Designed for sales teams in small and mid-sized businesses, the cloud-based sales tool helps teams stay organized. Best for ChurnZero was designed for digital subscription businesses (SAAS, content, services) where customer engagement is key to Customer Success. ## User reviews Pros & cons Brett B. Founder > "Pipedrive gives you a clear visual view of your sales pipeline, makes it easy to manage opportunities and follow-ups, and helps you..." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___7183240) D Dovilė Š. Ecommerce Manager > "After following support instructions to reconnect the account due to an email sending issue, the feature was suddenly removed and..." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___7158082) SG Sauve G. Sales Representative > "Pipedrive is super visual and simple .Satisfied with its customizable pipeline,easy on boarding,ability to set up automation and a..." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___7156569) D Dovilė Š. Ecommerce Manager > "Very disappointing customer experience regarding feature transparency and support." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___7158082) D Dovilė Š. Ecommerce Manager > "We specifically selected our plan after discussing our requirements with the sales team, including access to one shared/team inbox,..." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___7158082) JA Josh A. Co-founder, VP of Marketing > "All the customization can make it difficult to decide how to best implement the services across the company." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6545697) RM Rick M. Account Manager > "We have been able to create properties, link to web forms, and generate automations within first couple of days of creating account." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6551913) Alexander K. CEO > "The Customer Success Manager called my response "frustration."" [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___7138119) VR Verified Reviewer Head of Sales Operations > "The platform offers significant customization options, including automation, workflow management, integrated email, activity tracking,..." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6572746) MS Marvin S. Product Development Lead > "I'm only reporting/reviewing from the perspective of an admin user, and the only downside I can see is that with the mass of our leads..." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6406018) Jonathon B. Senor Content Manager > "It reduces the chance of missing follow-ups and improves visibility into the pipeline for the whole team." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___7146497) AM Andrew M. Founder > "You need to pay for higher levels to even access it and when you do it's still terrible." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6575738) BC Bobby C. Shipping Coordinator > "I like that businesses can use the platform and schedule meetings easily with customers. " [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___7142843) Alexander K. CEO > "Refund refused." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___7138119) SE Sitav E. Marketing Associate > "The amount of capabilities that Pipedrive has is absolutely astounding - you can have every detail about a lead, deal, organization,..." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6564161) RM Rick M. Account Manager > "The workflow when going through activities isn't too efficient." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6551913) VR Verified Reviewer Account Executive > "Overall it has helped me manage my funnel of leads much more effectively. If your company is sales focused it is built for that line of..." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___7098719) KM Keith M. President > "pipedrive customer service is utter garbage, I have been locked out of my primary account for days." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6719495) KS Kavit S. Consultant > "For a small business like us, it works well without much of complexities, it does have the flexibility to use the tool." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___7142231) AG Alyson G. Head of Finance > "UI/UX is not as sophisticated as, for example, salesforce" [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6724082) VR Verified Reviewer Head of Sales Operations > "The customization options and automation features save us valuable time, while email tracking helps ensure that we follow up promptly." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6572746) KH Karl H. Member of the board > "Did not use it due to the pricing scheme that they have in use." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6558301) AS Amber S. Business Administrator > "I like that Pipedrive can be integrated with other applications as needed." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___7139560) MH Mark H. Owner > "I have no interest in using a software that provides zero real time human support and lies that they do when it's just some annoying..." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6110069) D Dovilė Š. Ecommerce Manager > "Easy to use interface, good deal pipeline visualization, and useful automation features for small sales teams." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___7158082) JW Jess W. Business development and marketing > "Editing emails can be a pain - you need to save and go out and back in each time or we've sometimes found changes have been lost." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6140507) SH Sabrina H. Sales Admin > "I like how it's easy to navigate through, and there are different categories to separate stages of a job." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___7144443) PJ Priyanshu J. Manager > "Pipedrive is primarily a CRM designed for sales teams, which means that it has limited marketing automation functionality. If you're..." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___4602636) MD Maria D. Product Marketing Manager > "Pipedrive features a user-friendly interface and intuitive logic, along with strong customer support and almost seamless automation..." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6694973) DL Daniela L. Sales Manager > "It can get a bit pricey. While the interface is generally cool, it can sometimes feel a bit overwhelming with all the options and..." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6453472) PW Peter W. Onboarding Manager > "This means anyone associated with the client can visit one central point in Pipedrive and get a clear visibility of the status of the..." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6596088) KH Karl H. Member of the board > "I think their pricing packages are quite plain stupid." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6558301) HA Hayley A. Manager > "The swim lane layout for deals is easy to track and gives great visibility." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___7154931) DV Daniel V. Sales > "It requires some experience to create the process properly, is a bit difficult to create all the "funnels"" [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6195939) Ava H. Staff Software Engineer > "Overall, it simplifies managing sales leads and pipelines, making it easier to focus on closing deals rather than admin tasks." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6574172) JM Japhet M. Creative Director > "In the past, I subscribed to Pipedrive's top-tier package, but I found the automation features to be underwhelming." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6288965) VR Verified Reviewer Marketing Director > "The automation features save time on follow-ups, and the email tracking is perfect for optimizing campaigns." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6846476) HO Hannah O. Marketing Manager > "We decided at the end of the day that there wasn't enough features for a construction company, so we did not continue our membership." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6047185) SR Spencer R. Account Manager > "Extremely powerful, great insights and tremendous information, allowing you to truly understand which contact is generating the most..." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6758614) John S. Social Media Consultant > "Its limited integration options. While Pipedrive does integrate with a range of popular tools such as Google Apps and Zapier, it may..." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___4630231) MM Mirjam M. Marketing and Communications Manager > "I like how the data on leads, deals, persons and organizations all are can be customized and linked together." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6717212) NM Nathan M. Marketing Manager > "They're also not as pushy as Hubspot. But not having a phone number to call when the system goes down is bad." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6329435) Jim P. Fractional Consultant > "Perfect for mid to late(r) funnel client management." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___7132528) DL Daniela L. Sales Manager > "On the downside, the mobile app isn’t as powerful as the desktop version." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6453472) VR Verified Reviewer Marketing Director > "It’s great for keeping sales organized, though limited built-in marketing tools mean you’ll need integrations for a complete strategy." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6846476) MS Michael S. Designer > "Your clients can get lost in the shuffle if you do not schedule a follow up for them." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6169907) SE Sitav E. Marketing Associate > "The organization and details are endless, and it's incredibly helpful - this is truly how you educate an entire organization on every..." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6564161) MH Mark H. Owner > "Spent 20 minutes trying different answers to see if I could actually speak with someone to answer my questions and had no luck." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6110069) DL Daniela L. Sales Manager > "It’s like having a chessboard where each piece represents a sales opportunity, and you can easily move them from one stage to another...." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6453472) DL David L. CEO > "It’s confusing that you can’t put in contact information for companies." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6486661) MS Mohammed S. Owner > "It integrates nicely with all other apps, and the ability to sync with my email is superb because it allows me to quickly review all..." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___5035850) Jennifer H. Owner > "What I liked least was not being able to figure out how to use automation tools with it (and that's probably 100% my fault)." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6025562) MM Meelis M. IT support > "In addition PipeDrive has its own marketplace that allows you to install wide range of different applications to your PipeDrive to make..." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6318147) Flor C. Software Developer > "It does not include the integrated marketing automation function, which means, for example, that customer contracts have to be renewed..." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___4602615) NN Nick N. Owner > "Pipedrive made sales tracking way easier for me, I used to lose deals just cause I forgot to follow up." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6808205) BC Ben C. General Manager > "Email interface not great." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6721882) IE Irma E. Advisor > "The thing I like the most about this app is that it has help my managment team to be able to manage sales activities but also to be..." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6050741) DS David S. VP > "It was tedious to use." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6708964) MH Michelle H. Senior Project Manager > "Pipedrive's many features will enable us to accomplish our goals and more, including the collection of prospect information and the..." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6008080) NM Nathan M. Marketing Manager > "Support when they're having server issues, which is all too often." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6329435) Brendan C. Business Development Rep > "It's much easier using Pipedrive as a Sales team since in my team, we do a lot of handovers for deals and some of the leads, and this..." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6005630) SS Sofia S. Product Manager Marketing Moda > "Unfortunately, the reporting features of Pipedrive are quite limited and while they do provide some useful data, they don't offer the..." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___4663037) EL Elliot L. General Manager > "The visual sales pipeline view simplifies deal tracking and management, making it accessible to both new and experienced team members." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6015179) BK Bernardo K. CEO > "There must be no privacy between users emails and the management, just because we need to MANAGE THEM, we need to see if the email..." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___4797544) MH Michelle H. Senior Project Manager > "We finally have a solution that allows us to keep track of all of our sales in one place and monitor their progress over time." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6008080) LH Lucy H. Marketing Manager > "Sometimes a little basic in terms of reporting." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6202914) VR Verified Reviewer Managing Director > "It’s streamlined our sales process and improved efficiency." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___7063080) VR Verified Reviewer IT and Digital Marketting Head > "Pipedrive has limited customization choices, so while it does offer some, some users may not find them to be very accommodating." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___4380513) KH Kira H. Senior Operations Manager > "It keeps our business running so smoothly and ensures that we never miss anything for our clients." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6848965) VR Verified Reviewer Tagie Burton > "It has Limited automation optionsSome users have reported issues with syncing of data across multiple users" [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___4485358) AS Amber S. Business Administrator > "Overall, my team and I like using Pipedrive." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___7139560) JF Jill F. Office manager > "The "insights" feature and dashboard are clunky and not inuitive for charting your company's progress." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___4543553) MB Michael B. Executive > "I like that there’s multiple ways to document details for a client." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6702381) JP Jen P. Sales > "Reports and set up can be confusing and difficult." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6264938) BH Brittany H. Marketing Assistant > "As a marketing enthusiast and collaborator, I reckon Pipedrive is tops for managing leads within my team. " [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6566510) SQ Sarah Q. Designer > "I find the interface busy and not too user friendly" [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6027095) Brett B. Founder > "The platform is flexible, powerful, and incredibly user friendly." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___7183240) Maxime T. CEO > "difficult to get used to for new users also the fact of paying a lot of money to send grouped emails without the possibility to define..." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___3847472) NT Nathan T. President > "This helps me stay organized with different tasks and projects." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6734579) OP Oyaro P. Research assistant > "The cost is a little bit expensive compared to any other alternatives" [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6234264) SB Samuel B. CTO > "Nice interface for business and prospects management" [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6469800) SQ Sarah Q. Designer > "I find the interface busy and not too user friendly" [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6027095) Aleksey D. Chief Business Development Officer > "Our CRM boasts an intuitive interface and seamless integration with Zapier." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___4789661) ZB Zeynel B. Social Media Manager > "Additionally, there are some issues with the user interface that can be confusing at times." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___4418712) EL Elliot L. General Manager > "Pipedrive's interface is user-friendly and easy to navigate." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6015179) MH Michele H. Accountant > "It was a bit clunky and could do with a more friendly interface." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___4346228) AS Aimee S. Director > "No other tool really measures up to this, and even though there are other software that do the same thing - the interface on this wins..." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___3853677) D Dovilė Š. Ecommerce Manager > "After following support instructions to reconnect the account due to an email sending issue, the feature was suddenly removed and..." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___7158082) VR Verified Reviewer Head of Sales Operations > "The platform offers significant customization options, including automation, workflow management, integrated email, activity tracking,..." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6572746) JW Jess W. Business development and marketing > "Editing emails can be a pain - you need to save and go out and back in each time or we've sometimes found changes have been lost." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6140507) VR Verified Reviewer Head of Sales Operations > "The customization options and automation features save us valuable time, while email tracking helps ensure that we follow up promptly." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6572746) John S. Social Media Consultant > "Its limited integration options. While Pipedrive does integrate with a range of popular tools such as Google Apps and Zapier, it may..." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___4630231) AS Amber S. Business Administrator > "I like that Pipedrive can be integrated with other applications as needed." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___7139560) BC Ben C. General Manager > "Email interface not great." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6721882) VR Verified Reviewer Marketing Director > "The automation features save time on follow-ups, and the email tracking is perfect for optimizing campaigns." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6846476) AG Alyson G. Head of Finance > "UI/UX is not as sophisticated as, for example, salesforce" [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6724082) Brett B. Founder > "The platform is flexible, powerful, and incredibly user friendly." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___7183240) DS David S. VP > "It was tedious to use." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6708964) VR Verified Reviewer General Manager of Manufacturing > "They offer some wonderful tutorials to aid with anything that may arise." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6515600) JF Josep F. Digital Strategy > "Is not easy to link with ERP or Billing Platform." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___4462712) RM Rick M. Account Manager > "Easy to use; Once you learn the basics, and terminology, Pipedrive is very practical." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6551913) MG Maud G. Digital Marketing & Communications Manager > "Hard to understand." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___4140111) KH Karl H. Member of the board > "Easy to use and many possibilities, similarly the UX is good and many additions." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6558301) D Dovilė Š. Ecommerce Manager > "Very disappointing customer experience regarding feature transparency and support." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___7158082) MB Michell B. auto sales > "Pipedrive lets our customers do there quote online with ease." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6811771) Alexander K. CEO > "The Customer Success Manager called my response "frustration."" [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___7138119) HC Heather C. Social Media Director > "The guides and support team really helped me out every time i got stuck." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6852825) KM Keith M. President > "pipedrive customer service is utter garbage, I have been locked out of my primary account for days." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6719495) Jay W. Principal > "The support team via the chat service has been of great assistance." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6547542) MH Mark H. Owner > "I have no interest in using a software that provides zero real time human support and lies that they do when it's just some annoying..." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6110069) [View Reviews](https://www.capterra.com/p/132666/Pipedrive/reviews/) DS Des S. Manager, Customer Success > "It is incredibly flexible and configurable, allows a more holistic view of my data with stunning dashboards and their support / CSM team is incredible." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___7026588) JL Jess L. VP Customer Success > "For example, rules that site across the top of the system that restrict uses on sending plays to entire database without a manager review or plays that we..." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3408621) DS Des S. Manager, Customer Success > "ChurnZero has been the most helpful CSM tool throughout my 13 years in customer success." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___7026588) JL Jess L. VP Customer Success > "Main problem is being able to dissect customer data across separate systems and being able to automate some of our proactive outreach efforts." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3408621) VR Verified Reviewer Owner > "Churnzero was built to include analytics at its core, which is a benefit over competitors who use a data partner." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___6243356) PS Pauline S. CS Operations Senior Manager > "Custom dashboards not being included in the standard plan (we have to export the data every time outside CZ to provide the team with graphs), NPS Surveys..." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2965709) AI Asif I. VP, Services & Operations > "This rich and customised database can be queried and filtered using the excellent Segments feature which has the power to consolidate and filter the data you..." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___4435574) CA Chris A. Program Manager, Digital Experience > "In our instance at least, certain pages and reports can take some time to load." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3408525) JL Jess L. VP Customer Success > "There is a lot of flexibility in trying different segmentation, plays etc out and always having the ability to download excel versions of the filtered..." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3408621) VC Vivia C. Ops Manager > "However, when it comes to multiple timelines and "journeys", things get messy and not as easy." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3539422) VR Verified Reviewer Customer Success Manager > "I like how you can send out a combination of email cadences (plays) but also tie in internal tasks for yourself, update account details, etc." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3415983) VR Verified Reviewer Customer Success Team Lead > "This structure is fine for single-site customers, but when a customer can have multiple products and subscriptions on their account, it gets clunky and mixed..." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2952723) YL Yvette L. Sr Client Success Manager > "I also save a lot of time from logging into my client's accounts to manually tracking their usage." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3412199) EP Elizabeth P. Customer Success Manager > "We sometimes find CRM info doesn't integrate accurately" [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3418773) KS Katie S. Director of Customer Success > "One of the best features is the journeys, which act as a checklist and roadmap for how we will onboard and nurture a client when they start working with our..." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2936064) VR Verified Reviewer Customer Success Team Lead > "This is because at the time of writing journeys and events are tied to accounts rather than subscriptions or sites, which is a level of abstraction the..." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2952723) AK Angela K. Account Manager > "Using the custom dashboards has been extremely beneficial and provides an overall view of all assigned clients." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3449728) JT James T. Senior Director, Customer Success > "Like least" is harsh terminology and there isn't really anything that meets the criteria of "not liking"." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3415212) AS Ashley S. Director, Customer Success Operations > "ChurnZero integrations allow us to pull all of our customer data into one place and then action on key insights in a truly meaningful way." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2953559) BN Brendan N. Sr. Manager, Global Renewals > "For example, if our CRM has duplicate accounts, it can be difficult to know which account to choose in the CZ search dropdown." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2949656) NS Nick S. Onboarding Trainer > "I also love the journey reports, as it's an easy way to see how many accounts are active, and which are on track, behind or stuck." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3418704) KS Katie S. Director of Customer Success > "A couple of other notes is that they are now offering custom surveys, but only on the enterprise package, which was disappointing for us." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2936064) AH Ali H. Manager, Technical Solutions > "We are currently using ChurnZero for our onboarding program, and it has automated all tasks and communication needed for onboarding our customers." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2955770) VR Verified Reviewer Customer Success Manager > "I find switching between different tabs to be clunky and often discover that I did not actually click on the tab I thought I had and have to go re-click." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2461923) NS Nick S. Onboarding Trainer > "It really takes the weight off of my shoulders trying to manually create & send emails to clients." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3418704) DM Doug M. Manager, Corporate Customer Success > "Second "negative" is the lack of flexibility with the default "dashboard" the command center." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2964465) JT James T. Senior Director, Customer Success > "We are able to consistently refine our customer journeys and the ways in which we operationalize them because of this ease of use. " [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3415212) ER Edward R. Senior Manager, Customers, APAC > "We have a tricky requirement that isn't supported properly that makes us need certain workarounds." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2954556) SS Stuart S. Head of Customer Success > "He has the same passion I have for my customers & is always looking at ways to support the company improve how we engage/manage our base!" [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3411841) KS Katie S. Director of Customer Success > "The product design just doesn’t happen to include the most beautiful or user friendly UX." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2936064) CA Chris A. Program Manager, Digital Experience > "ChurnZero also practices what they preach and delivers great customer success through both CSMs and digital resources." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3408525) AG Ashley G. Business Analyst > "There are so many ways to do all the things that sometimes it can be a little confusing." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2957086) VB Virginia B. Sr. CSM > "I have a lot more to learn, and I have run into some roadblocks, but we have a great support team working with us that has guided me through my frustrations." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3408956) BD Beatriz D. CS Ops > "Unfortunatelly it is not a cheap product, and it has some limitations." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2958261) VR Verified Reviewer Customer Success Team Lead > "Our ChurnZero CSM has been amazingly helpful, our onboarding specialist helped us navigate the hellscape that was our system previously, and the support team..." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2952723) LL Levi L. Implementation Manager > "Our company had a hard time finding the right person/team to implement this." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2952954) TJ H. Chief Operating Officer > "Integrations are a breeze with them, which helps us remain flexible as we need new data in ChurnZero from various sources." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2953284) VR Verified Reviewer Customer Success Team Lead > "This structure is fine for single-site customers, but when a customer can have multiple products and subscriptions on their account, it gets clunky and mixed..." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2952723) VR Verified Reviewer Customer Success Team Lead > "Every journey we implement, every play we create, every report we run, makes us more process-driven and less reactionary." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2952723) VR Verified Reviewer Customer Success Manager > "I find switching between different tabs to be clunky and often discover that I did not actually click on the tab I thought I had and have to go re-click." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2461923) RS Reza S. Client Success Manager > "I love how customizable CZ is and how I have control over how a message is sent and add in my own voice if needed!" [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2953719) EP Elizabeth P. Customer Success Manager > "We sometimes find CRM info doesn't integrate accurately" [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3418773) KF Kelly F. Customer Success Manager > "Overall, the onboarding and customer success team has been super attentive and helpful with getting us started." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3408782) JT James T. Senior Director, Customer Success > "Like least" is harsh terminology and there isn't really anything that meets the criteria of "not liking"." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3415212) BD Beatriz D. CS Ops > "Churnzero can also do great segmetation with all the information it has, and we can be really creative with how it works and can do." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2958261) AG Ashley G. Business Analyst > "There are so many ways to do all the things that sometimes it can be a little confusing." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2957086) DM Doug M. Manager, Corporate Customer Success > "Through the entire sales/post sales process, our organization has felt like a priority, and the CZ team has seamlessly handled every curveball we've thrown." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2964465) KS Katie S. Director of Customer Success > "A couple of other notes is that they are now offering custom surveys, but only on the enterprise package, which was disappointing for us." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2936064) JH JEFF H. Director of Software Support > "I like that you can set up journeys and plays too automate touches for your customer. " [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2945569) LL Levi L. Implementation Manager > "Our company had a hard time finding the right person/team to implement this." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2952954) [View Reviews](https://www.capterra.com/p/157980/ChurnZero/reviews/) ## User interface [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) 4.53 (3,062) 4.73 (130) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Dashboard 207 Important Activity Tracking 150 Important Adaptive Learning 120 Important Pipedrive Top features 32/50 - Activity Dashboard - Activity Tracking - Adaptive Learning - AI Copilot - AI Text Generation - Alerts/Notifications - API - Audience Targeting - Autonomous Task Execution - Batch Processing - Brand Tracking - Breadth of Partner Applications - Business Card/Badge Scanning - Calendar Management - Calendar/Reminder System - Calendar Sync - Call Center Features - Campaign Management - Case Management - Channel Management - Collaboration Tools - Commission Management - Communication Management - Contact Database - Contact Management - Content Management - Contract/License Management - CRM - Cross-system Integration - Customer Contract Management - Customer Database - Customer Engagement - Customer Journey Mapping - Customer Segmentation - Customer Social Profiles - Customer Support - Customer Support Portal - Customizable Fields - Customizable Reports - Customizable Templates - Customization - Data Import/Export - Data Import & Export Tools - Data Security - Data Visualization - Deal Management - Decision Making - Desktop Integration - Document & Content Mgmt. - Document Management [See all features](https://www.capterra.com/p/132666/Pipedrive/#features) ChurnZero 22/50 - Activity Dashboard - Activity Tracking - Adaptive Learning - AI Copilot - AI Text Generation - Alerts/Notifications - API - Audience Targeting - Autonomous Task Execution - Batch Processing - Brand Tracking - Breadth of Partner Applications - Business Card/Badge Scanning - Calendar Management - Calendar/Reminder System - Calendar Sync - Call Center Features - Campaign Management - Case Management - Channel Management - Collaboration Tools - Commission Management - Communication Management - Contact Database - Contact Management - Content Management - Contract/License Management - CRM - Cross-system Integration - Customer Contract Management - Customer Database - Customer Engagement - Customer Journey Mapping - Customer Segmentation - Customer Social Profiles - Customer Support - Customer Support Portal - Customizable Fields - Customizable Reports - Customizable Templates - Customization - Data Import/Export - Data Import & Export Tools - Data Security - Data Visualization - Deal Management - Decision Making - Desktop Integration - Document & Content Mgmt. - Document Management [See all features](https://www.capterra.com/p/157980/ChurnZero/#features) ### Recognition Pipedrive is recognized as a top-rated tool in 5 Capterra Shortlist reports ChurnZero is recognized as a top-rated tool in 1 Capterra Shortlist reports ### Deployment & support Pipedrive Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ChurnZero Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Pipedrive - By Pipedrive - Located in United Kingdom - Founded in 2010 ChurnZero - By ChurnZero - Located in United States - Founded in 2015 ## Popular Comparisons [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[4.53 (3,062)](https://www.capterra.com/p/132666/Pipedrive/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,810)](https://www.capterra.com/p/61368/Salesforce/reviews/) $19/month Price $25/month 4.3 Features 4.4 4.5 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-132666/Salesforce-vs-Pipedrive) [ChurnZero](https://www.capterra.com/p/157980/ChurnZero/)[4.73 (130)](https://www.capterra.com/p/157980/ChurnZero/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $12000/year Price $15/month 4.5 Features 4.6 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-157980/LiveAgent-vs-ChurnZero) [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[4.53 (3,062)](https://www.capterra.com/p/132666/Pipedrive/reviews/) vs [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.51 (4,487)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) $19/month Price $20/month 4.3 Features 4.4 4.5 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/132666-152373/Pipedrive-vs-HubSpot-CRM) [ChurnZero](https://www.capterra.com/p/157980/ChurnZero/)[4.73 (130)](https://www.capterra.com/p/157980/ChurnZero/reviews/) vs [Custify](https://www.capterra.com/p/190125/Custify/)[4.87 (135)](https://www.capterra.com/p/190125/Custify/reviews/) $12000/year Price Contact vendor for pricing 4.5 Features 4.8 4.3 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/157980-190125/ChurnZero-vs-Custify) [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[4.53 (3,062)](https://www.capterra.com/p/132666/Pipedrive/reviews/) vs [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (6,999)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) $19/month Price $14/month 4.3 Features 4.3 4.5 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/132666-155928/Pipedrive-vs-Zoho-CRM) [ChurnZero](https://www.capterra.com/p/157980/ChurnZero/)[4.73 (130)](https://www.capterra.com/p/157980/ChurnZero/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) $12000/year Price $115/month 4.5 Features 4.4 4.3 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/157980-164283/ChurnZero-vs-Zendesk) [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[4.53 (3,062)](https://www.capterra.com/p/132666/Pipedrive/reviews/) vs [Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)[4.71 (744)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) $19/month Price $7/year 4.3 Features 4.5 4.5 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/132666-204998/Pipedrive-vs-Bigin-by-Zoho-CRM) [ChurnZero](https://www.capterra.com/p/157980/ChurnZero/)[4.73 (130)](https://www.capterra.com/p/157980/ChurnZero/reviews/) vs [monday CRM](https://www.capterra.com/p/245800/Monday-CRM/)[4.68 (466)](https://www.capterra.com/p/245800/Monday-CRM/reviews/) $12000/year Price $12/month 4.5 Features 4.5 4.3 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/157980-245800/ChurnZero-vs-Monday-CRM) [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[4.53 (3,062)](https://www.capterra.com/p/132666/Pipedrive/reviews/) vs [Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/)[4.81 (625)](https://www.capterra.com/p/210630/Kylas/reviews/) $19/month Price $250/month 4.3 Features 4.7 4.5 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/132666-210630/Pipedrive-vs-Kylas) [ChurnZero](https://www.capterra.com/p/157980/ChurnZero/)[4.73 (130)](https://www.capterra.com/p/157980/ChurnZero/reviews/) vs [HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/)[4.44 (193)](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/) $12000/year Price $15/month 4.5 Features 4.1 4.3 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/157980-182476/ChurnZero-vs-HubSpot-Service-Hub) [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[4.53 (3,062)](https://www.capterra.com/p/132666/Pipedrive/reviews/) vs [EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/)[4.65 (912)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) $19/month Price $14.99/month 4.3 Features 4.6 4.5 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/132666-178819/Pipedrive-vs-EngageBay-Marketing) [ChurnZero](https://www.capterra.com/p/157980/ChurnZero/)[4.73 (130)](https://www.capterra.com/p/157980/ChurnZero/reviews/) vs [Front](https://www.capterra.com/p/132901/Front/)[4.54 (289)](https://www.capterra.com/p/132901/Front/reviews/) $12000/year Price $25/month 4.5 Features 4.4 4.3 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/132901-157980/Front-vs-ChurnZero)