# Compare Pipedrive vs ChurnZero 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Pipedrive and ChurnZero based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/132666-157980/Pipedrive-vs-ChurnZero --- # Pipedrive vs ChurnZero Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: PipedriveChurnZero2/4 selected [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[4.5 (3,050)](https://www.capterra.com/p/132666/Pipedrive/reviews/) [ChurnZero](https://www.capterra.com/p/157980/ChurnZero/)[4.7 (129)](https://www.capterra.com/p/157980/ChurnZero/reviews/) [## Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[4.5 (3,050)](https://www.capterra.com/p/132666/Pipedrive/reviews/) Starting Price $19.00/month Value-for-Money 4.4 Functionality 4.3 Ease of Use 4.5 Customer Service 4.4 Reviews Sentiment Based on [3,050 reviews](#user-reviews) Positive 2,850 Neutral 138 Negative 62 [## ChurnZero](https://www.capterra.com/p/157980/ChurnZero/)[4.7 (129)](https://www.capterra.com/p/157980/ChurnZero/reviews/) Starting Price $12000.00/year Value-for-Money 4.7 Functionality 4.4 Ease of Use 4.3 Customer Service 4.9 Reviews Sentiment Based on [129 reviews](#user-reviews) Positive 127 Neutral 1 Negative 1 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Summary * * * Key features rated by users Features selected based on 17,500 reviews from crm software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 81%Fit High performer Feature ratings Data Security 4.4 Contact Management 4.4 Lead Management 4.4 Sales Pipeline Management 4.5 Activity Dashboard 4.2 \--%Fit Missing features Not enough reviews Feature ratings Data Security \-- Contact Management 4.0 Lead Management NA Sales Pipeline Management \-- Activity Dashboard 4.7 User satisfaction User satisfaction 4.5 User reviews[3,050](https://www.capterra.com/p/132666/Pipedrive/reviews/) Ease of use 4.5 Functionality 4.3 Value for money 4.4 Customer support 4.4 User satisfaction 4.7 User reviews[129](https://www.capterra.com/p/157980/ChurnZero/reviews/) Ease of use 4.3 Functionality 4.4 Value for money 4.7 Customer support 4.9 Price starts from Price starts from $19Per User, Per Month - Free version - Free trial Price starts from $12000Per Year - Free version - Free trial Best for Best for Designed for sales teams in small and mid-sized businesses, the cloud-based sales tool helps teams stay organized. Best for ChurnZero was designed for digital subscription businesses (SAAS, content, services) where customer engagement is key to Customer Success. ## User reviews Pros & cons VR Verified Reviewer Account Executive > "Overall it has helped me manage my funnel of leads much more effectively. If your company is sales focused it is built for that line of work" [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___7098719) MS Marvin S. Product Development Lead > "I'm only reporting/reviewing from the perspective of an admin user, and the only downside I can see is that with the mass of our leads we need to..." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6406018) DL Daniela L. Sales Manager > "It’s like having a chessboard where each piece represents a sales opportunity, and you can easily move them from one stage to another. Plus, the..." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6453472) JA Josh A. Co-founder, VP of Marketing > "All the customization can make it difficult to decide how to best implement the services across the company." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6545697) MM Meelis M. IT support > "In addition PipeDrive has its own marketplace that allows you to install wide range of different applications to your PipeDrive to make the..." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6318147) DL Daniela L. Sales Manager > "It can get a bit pricey. While the interface is generally cool, it can sometimes feel a bit overwhelming with all the options and settings..." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6453472) RM Rick M. Account Manager > "We have been able to create properties, link to web forms, and generate automations within first couple of days of creating account." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6551913) Alexander K. CEO > "The Customer Success Manager called my response "frustration."" [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___7138119) VR Verified Reviewer Head of Sales Operations > "The platform offers significant customization options, including automation, workflow management, integrated email, activity tracking, insights,..." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6572746) NM Nathan M. Marketing Manager > "They're also not as pushy as Hubspot. But not having a phone number to call when the system goes down is bad." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6329435) BC Bobby C. Shipping Coordinator > "I like that businesses can use the platform and schedule meetings easily with customers. " [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___7142843) DL Daniela L. Sales Manager > "On the downside, the mobile app isn’t as powerful as the desktop version." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6453472) VR Verified Reviewer Marketing Director > "The automation features save time on follow-ups, and the email tracking is perfect for optimizing campaigns." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6846476) DL David L. CEO > "It’s confusing that you can’t put in contact information for companies." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6486661) SE Sitav E. Marketing Associate > "The amount of capabilities that Pipedrive has is absolutely astounding - you can have every detail about a lead, deal, organization, client, and..." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6564161) AM Andrew M. Founder > "You need to pay for higher levels to even access it and when you do it's still terrible." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6575738) KS Kavit S. Consultant > "For a small business like us, it works well without much of complexities, it does have the flexibility to use the tool." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___7142231) Alexander K. CEO > "Refund refused." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___7138119) VR Verified Reviewer Head of Sales Operations > "The customization options and automation features save us valuable time, while email tracking helps ensure that we follow up promptly." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6572746) RM Rick M. Account Manager > "The workflow when going through activities isn't too efficient." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6551913) VR Verified Reviewer Marketing Director > "It’s great for keeping sales organized, though limited built-in marketing tools mean you’ll need integrations for a complete strategy." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6846476) NM Nathan M. Marketing Manager > "Support when they're having server issues, which is all too often." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6329435) AS Amber S. Business Administrator > "I like that Pipedrive can be integrated with other applications as needed." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___7139560) KM Keith M. President > "pipedrive customer service is utter garbage, I have been locked out of my primary account for days." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6719495) AV Asha V. Beauty Specialist > "Pipedrive offers a unique dashboard that successfully tracks tasks and projects amongst a wide range of clients." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6405513) AG Alyson G. Head of Finance > "UI/UX is not as sophisticated as, for example, salesforce" [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6724082) NN Nick N. Owner > "Pipedrive made sales tracking way easier for me, I used to lose deals just cause I forgot to follow up." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6808205) KH Karl H. Member of the board > "Did not use it due to the pricing scheme that they have in use." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6558301) SH Sabrina H. Sales Admin > "I like how it's easy to navigate through, and there are different categories to separate stages of a job." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___7144443) BK Bernardo K. CEO > "There must be no privacy between users emails and the management, just because we need to MANAGE THEM, we need to see if the email they're sending..." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___4797544) MD Maria D. Product Marketing Manager > "Pipedrive features a user-friendly interface and intuitive logic, along with strong customer support and almost seamless automation options." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6694973) MH Mark H. Owner > "I have no interest in using a software that provides zero real time human support and lies that they do when it's just some annoying chat bot that..." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6110069) PW Peter W. Onboarding Manager > "This means anyone associated with the client can visit one central point in Pipedrive and get a clear visibility of the status of the project." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6596088) JW Jess W. Business development and marketing > "Editing emails can be a pain - you need to save and go out and back in each time or we've sometimes found changes have been lost." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6140507) Ava H. Staff Software Engineer > "Overall, it simplifies managing sales leads and pipelines, making it easier to focus on closing deals rather than admin tasks." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6574172) PJ Priyanshu J. Manager > "Pipedrive is primarily a CRM designed for sales teams, which means that it has limited marketing automation functionality. If you're looking for a..." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___4602636) VR Verified Reviewer Managing Director > "It’s streamlined our sales process and improved efficiency." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___7063080) Jennifer W. Human Resources Generalist > "In particular, the OpenPhone phone integration was completely ineffective, and its setup process was quite cumbersome." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___4938082) SR Spencer R. Account Manager > "Extremely powerful, great insights and tremendous information, allowing you to truly understand which contact is generating the most interest, and..." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6758614) AO Amos O. Procurement Manager > "The cost is a bit high compared to other alternatives" [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6473779) MM Mirjam M. Marketing and Communications Manager > "I like how the data on leads, deals, persons and organizations all are can be customized and linked together." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6717212) KH Karl H. Member of the board > "I think their pricing packages are quite plain stupid." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6558301) KH Kira H. Senior Operations Manager > "It keeps our business running so smoothly and ensures that we never miss anything for our clients." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6848965) DV Daniel V. Sales > "It requires some experience to create the process properly, is a bit difficult to create all the "funnels"" [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6195939) FP Fernando P. Administrative > "I love the visual pipeline view that helps me easily see where deals are in the sales process." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6347372) JM Japhet M. Creative Director > "In the past, I subscribed to Pipedrive's top-tier package, but I found the automation features to be underwhelming." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6288965) Jim P. Fractional Consultant > "Perfect for mid to late(r) funnel client management." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___7132528) HO Hannah O. Marketing Manager > "We decided at the end of the day that there wasn't enough features for a construction company, so we did not continue our membership." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6047185) VR Verified Reviewer Designer > "It offers a variety of analysis and reporting tools to help you gain insight into the sales process." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6480341) John S. Social Media Consultant > "Its limited integration options. While Pipedrive does integrate with a range of popular tools such as Google Apps and Zapier, it may not be..." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___4630231) DL Daniela L. Sales Manager > "The visual pipeline makes it super easy to track where each deal stands, and I also appreciate the real-time reporting." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6453472) MS Michael S. Designer > "Your clients can get lost in the shuffle if you do not schedule a follow up for them." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6169907) MS Marvin S. Product Development Lead > "We have a very fluctuating target group and update our Leads every month, which was a pain in the past but the API makes a breeze." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6406018) VR Verified Reviewer Owner > "My least favorite part of Pipedrive is the lack of customization. If there are custom fields that I need, it does not give me the option to create..." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___3735450) SE Sitav E. Marketing Associate > "The organization and details are endless, and it's incredibly helpful - this is truly how you educate an entire organization on every detail..." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6564161) MH Mark H. Owner > "Spent 20 minutes trying different answers to see if I could actually speak with someone to answer my questions and had no luck." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6110069) MS Mohammed S. Owner > "It integrates nicely with all other apps, and the ability to sync with my email is superb because it allows me to quickly review all email..." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___5035850) Jennifer H. Owner > "What I liked least was not being able to figure out how to use automation tools with it (and that's probably 100% my fault)." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6025562) IE Irma E. Advisor > "The thing I like the most about this app is that it has help my managment team to be able to manage sales activities but also to be able to..." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6050741) Paul Marco O. Analyst > "it is a bit pricey for the full service features compared to the others i see and will try out." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___4890739) MH Michelle H. Senior Project Manager > "Pipedrive's many features will enable us to accomplish our goals and more, including the collection of prospect information and the scheduling of..." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6008080) Flor C. Software Developer > "It does not include the integrated marketing automation function, which means, for example, that customer contracts have to be renewed every year." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___4602615) Brendan C. Business Development Rep > "It's much easier using Pipedrive as a Sales team since in my team, we do a lot of handovers for deals and some of the leads, and this is easier to..." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6005630) BC Ben C. General Manager > "Email interface not great." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6721882) MB Michell B. auto sales > "Pipedrive lets our customers do there quote online with ease." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6811771) DS David S. VP > "It was tedious to use." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6708964) Ronald Abilmar R. Marketing Manager > "It's great because I can connect my email, calendar and mobile phone to automatically sync data and have a full view of my customer interactions." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___5010053) SS Sofia S. Product Manager Marketing Moda > "Unfortunately, the reporting features of Pipedrive are quite limited and while they do provide some useful data, they don't offer the same level..." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___4663037) AE Aaron E. Scout > "Pipedrive worked well in terms of collaboration, the team could work together on the sales conversion process." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6484355) JF Jose F. Gerente administrativo > "One thing I don't particularly like about Pipedrive is that it can be a bit pricey." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___4995720) PL Princess L. Digital Creator > "I use the chatbot to easy customer support because it is programmed to give simple details about the services in my organization and this reduces..." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___4993806) AS Alex S. Senior Business Development Manager > "Sometimes can be slow to reach customer service" [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___4885729) EL Elliot L. General Manager > "The visual sales pipeline view simplifies deal tracking and management, making it accessible to both new and experienced team members." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6015179) LH Lucy H. Marketing Manager > "Sometimes a little basic in terms of reporting." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6202914) MH Michelle H. Senior Project Manager > "We finally have a solution that allows us to keep track of all of our sales in one place and monitor their progress over time." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6008080) VR Verified Reviewer IT and Digital Marketting Head > "Pipedrive has limited customization choices, so while it does offer some, some users may not find them to be very accommodating." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___4380513) CK Chelcie K. Finance > "So far it’s ideal for tracking sales and their current status." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6450031) VR Verified Reviewer Tagie Burton > "It has Limited automation optionsSome users have reported issues with syncing of data across multiple users" [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___4485358) MM Meelis M. IT support > "Sales people are not usually tech people, but PipeDrive makes tracking and following your sales easy." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6318147) JF Jill F. Office manager > "The "insights" feature and dashboard are clunky and not inuitive for charting your company's progress." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___4543553) [View Reviews](https://www.capterra.com/p/132666/Pipedrive/reviews/) DS Des S. Manager, Customer Success > "It is incredibly flexible and configurable, allows a more holistic view of my data with stunning dashboards and their support / CSM team is incredible." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___7026588) PS Pauline S. CS Operations Senior Manager > "Custom dashboards not being included in the standard plan (we have to export the data every time outside CZ to provide the team with graphs), NPS Surveys available..." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2965709) DS Des S. Manager, Customer Success > "ChurnZero has been the most helpful CSM tool throughout my 13 years in customer success." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___7026588) JL Jess L. VP Customer Success > "For example, rules that site across the top of the system that restrict uses on sending plays to entire database without a manager review or plays that we would..." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3408621) VR Verified Reviewer Owner > "Churnzero was built to include analytics at its core, which is a benefit over competitors who use a data partner." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___6243356) JL Jess L. VP Customer Success > "Main problem is being able to dissect customer data across separate systems and being able to automate some of our proactive outreach efforts." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3408621) AI Asif I. VP, Services & Operations > "This rich and customised database can be queried and filtered using the excellent Segments feature which has the power to consolidate and filter the data you have,..." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___4435574) VC Vivia C. Ops Manager > "However, when it comes to multiple timelines and "journeys", things get messy and not as easy." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3539422) KS Katie S. Director of Customer Success > "One of the best features is the journeys, which act as a checklist and roadmap for how we will onboard and nurture a client when they start working with our company." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2936064) VR Verified Reviewer Customer Success Team Lead > "This structure is fine for single-site customers, but when a customer can have multiple products and subscriptions on their account, it gets clunky and mixed up..." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2952723) AS Ashley S. Director, Customer Success Operations > "ChurnZero integrations allow us to pull all of our customer data into one place and then action on key insights in a truly meaningful way." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2953559) VR Verified Reviewer Customer Success Team Lead > "This is because at the time of writing journeys and events are tied to accounts rather than subscriptions or sites, which is a level of abstraction the system is..." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2952723) AH Ali H. Manager, Technical Solutions > "We are currently using ChurnZero for our onboarding program, and it has automated all tasks and communication needed for onboarding our customers." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2955770) BN Brendan N. Sr. Manager, Global Renewals > "For example, if our CRM has duplicate accounts, it can be difficult to know which account to choose in the CZ search dropdown." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2949656) JL Jess L. VP Customer Success > "There is a lot of flexibility in trying different segmentation, plays etc out and always having the ability to download excel versions of the filtered reports." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3408621) KS Katie S. Director of Customer Success > "A couple of other notes is that they are now offering custom surveys, but only on the enterprise package, which was disappointing for us." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2936064) VR Verified Reviewer Customer Success Manager > "I like how you can send out a combination of email cadences (plays) but also tie in internal tasks for yourself, update account details, etc." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3415983) DM Doug M. Manager, Corporate Customer Success > "Second "negative" is the lack of flexibility with the default "dashboard" the command center." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2964465) VR Verified Reviewer Customer Success Team Lead > "Our ChurnZero CSM has been amazingly helpful, our onboarding specialist helped us navigate the hellscape that was our system previously, and the support team have..." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2952723) ER Edward R. Senior Manager, Customers, APAC > "We have a tricky requirement that isn't supported properly that makes us need certain workarounds." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2954556) TJ H. Chief Operating Officer > "Integrations are a breeze with them, which helps us remain flexible as we need new data in ChurnZero from various sources." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2953284) CA Chris A. Program Manager, Digital Experience > "In our instance at least, certain pages and reports can take some time to load." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3408525) VR Verified Reviewer Customer Success Team Lead > "Every journey we implement, every play we create, every report we run, makes us more process-driven and less reactionary." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2952723) EP Elizabeth P. Customer Success Manager > "We sometimes find CRM info doesn't integrate accurately" [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3418773) RS Reza S. Client Success Manager > "I love how customizable CZ is and how I have control over how a message is sent and add in my own voice if needed!" [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2953719) KS Katie S. Director of Customer Success > "The product design just doesn’t happen to include the most beautiful or user friendly UX." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2936064) BD Beatriz D. CS Ops > "Churnzero can also do great segmetation with all the information it has, and we can be really creative with how it works and can do." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2958261) JT James T. Senior Director, Customer Success > "Like least" is harsh terminology and there isn't really anything that meets the criteria of "not liking"." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3415212) YL Yvette L. Sr Client Success Manager > "I also save a lot of time from logging into my client's accounts to manually tracking their usage." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3412199) AG Ashley G. Business Analyst > "There are so many ways to do all the things that sometimes it can be a little confusing." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2957086) DM Doug M. Manager, Corporate Customer Success > "Through the entire sales/post sales process, our organization has felt like a priority, and the CZ team has seamlessly handled every curveball we've thrown." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2964465) BD Beatriz D. CS Ops > "Unfortunatelly it is not a cheap product, and it has some limitations." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2958261) AK Angela K. Account Manager > "Using the custom dashboards has been extremely beneficial and provides an overall view of all assigned clients." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3449728) VR Verified Reviewer Customer Success Manager > "I find switching between different tabs to be clunky and often discover that I did not actually click on the tab I thought I had and have to go re-click." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2461923) NS Nick S. Onboarding Trainer > "I also love the journey reports, as it's an easy way to see how many accounts are active, and which are on track, behind or stuck." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3418704) LL Levi L. Implementation Manager > "Our company had a hard time finding the right person/team to implement this." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2952954) [View Reviews](https://www.capterra.com/p/157980/ChurnZero/reviews/) ## User interface [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) 4.53 (3,050) 4.73 (129) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Dashboard 207 Important AI Copilot 150 Important Alerts/Notifications 120 Important Pipedrive Top features 40/40 - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Calendar Management - Campaign Management - Contact Management - Customer Journey Mapping - Customizable Fields - Customizable Reports - Data Import/Export - Data Security - Document Storage - Drag & Drop - Email Management - Email Marketing - Email Templates - Forecasting - Generative AI - Interaction Tracking - Lead Capture - Lead Generation - Lead Management - Lead Qualification - Lead Scoring - Marketing Automation - Mobile Access - Multi-Channel Communication - Predictive Analytics - Quotes/Estimates - Referral Tracking - Reminders - Reporting/Analytics - Sales Pipeline Management - Sales Reports - Segmentation - Task Management - Territory Management - Third-Party Integrations - Workflow Management [See all features](https://www.capterra.com/p/132666/Pipedrive/#features) ChurnZero 24/40 - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Calendar Management - Campaign Management - Contact Management - Customer Journey Mapping - Customizable Fields - Customizable Reports - Data Import/Export - Data Security - Document Storage - Drag & Drop - Email Management - Email Marketing - Email Templates - Forecasting - Generative AI - Interaction Tracking - Lead Capture - Lead Generation - Lead Management - Lead Qualification - Lead Scoring - Marketing Automation - Mobile Access - Multi-Channel Communication - Predictive Analytics - Quotes/Estimates - Referral Tracking - Reminders - Reporting/Analytics - Sales Pipeline Management - Sales Reports - Segmentation - Task Management - Territory Management - Third-Party Integrations - Workflow Management [See all features](https://www.capterra.com/p/157980/ChurnZero/#features) ### Recognition Pipedrive is recognized as a top-rated tool in 5 Capterra Shortlist reports ChurnZero is recognized as a top-rated tool in 2 Capterra Shortlist reports ### Deployment & support Pipedrive Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ChurnZero Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Pipedrive - By Pipedrive - Located in United Kingdom - Founded in 2010 ChurnZero - By ChurnZero - Located in United States - Founded in 2015 ## Popular Comparisons [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[4.53 (3,050)](https://www.capterra.com/p/132666/Pipedrive/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,781)](https://www.capterra.com/p/61368/Salesforce/reviews/) $19/month Price $25/month 4.3 Features 4.4 4.5 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-132666/Salesforce-vs-Pipedrive) [ChurnZero](https://www.capterra.com/p/157980/ChurnZero/)[4.73 (129)](https://www.capterra.com/p/157980/ChurnZero/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $12000/year Price $15/month 4.4 Features 4.6 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-157980/LiveAgent-vs-ChurnZero) [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[4.53 (3,050)](https://www.capterra.com/p/132666/Pipedrive/reviews/) vs [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.52 (4,458)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) $19/month Price $20/month 4.3 Features 4.4 4.5 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/132666-152373/Pipedrive-vs-HubSpot-CRM) [ChurnZero](https://www.capterra.com/p/157980/ChurnZero/)[4.73 (129)](https://www.capterra.com/p/157980/ChurnZero/reviews/) vs [monday CRM](https://www.capterra.com/p/245800/Monday-CRM/)[4.69 (461)](https://www.capterra.com/p/245800/Monday-CRM/reviews/) $12000/year Price $12/month 4.4 Features 4.5 4.3 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/157980-245800/ChurnZero-vs-Monday-CRM) [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[4.53 (3,050)](https://www.capterra.com/p/132666/Pipedrive/reviews/) vs [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (6,972)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) $19/month Price $14/month 4.3 Features 4.3 4.5 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/132666-155928/Pipedrive-vs-Zoho-CRM) [ChurnZero](https://www.capterra.com/p/157980/ChurnZero/)[4.73 (129)](https://www.capterra.com/p/157980/ChurnZero/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) $12000/year Price $39/month 4.4 Features 4.4 4.3 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/157980-164283/ChurnZero-vs-Zendesk) [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[4.53 (3,050)](https://www.capterra.com/p/132666/Pipedrive/reviews/) vs [Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)[4.71 (730)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) $19/month Price $7/year 4.3 Features 4.5 4.5 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/132666-204998/Pipedrive-vs-Bigin-by-Zoho-CRM) [ChurnZero](https://www.capterra.com/p/157980/ChurnZero/)[4.73 (129)](https://www.capterra.com/p/157980/ChurnZero/reviews/) vs [HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/)[4.43 (189)](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/) $12000/year Price $15/month 4.4 Features 4.1 4.3 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/157980-182476/ChurnZero-vs-HubSpot-Service-Hub) [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[4.53 (3,050)](https://www.capterra.com/p/132666/Pipedrive/reviews/) vs [EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/)[4.65 (907)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) $19/month Price $14.99/month 4.3 Features 4.6 4.5 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/132666-178819/Pipedrive-vs-EngageBay-Marketing) [ChurnZero](https://www.capterra.com/p/157980/ChurnZero/)[4.73 (129)](https://www.capterra.com/p/157980/ChurnZero/reviews/) vs [eWay-CRM](https://www.capterra.com/p/152769/eWay-CRM/)[4.47 (822)](https://www.capterra.com/p/152769/eWay-CRM/reviews/) $12000/year Price $20/month 4.4 Features 4.3 4.3 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/152769-157980/eWay-CRM-vs-ChurnZero) [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[4.53 (3,050)](https://www.capterra.com/p/132666/Pipedrive/reviews/) vs [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,819)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) $19/month Price $50/month 4.3 Features 4.3 4.5 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/132666-157279/Pipedrive-vs-Dynamics-365) [ChurnZero](https://www.capterra.com/p/157980/ChurnZero/)[4.73 (129)](https://www.capterra.com/p/157980/ChurnZero/reviews/) vs [Front](https://www.capterra.com/p/132901/Front/)[4.54 (286)](https://www.capterra.com/p/132901/Front/reviews/) $12000/year Price $25/month 4.4 Features 4.4 4.3 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/132901-157980/Front-vs-ChurnZero)