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Pipedrive vs Gro CRM: Which is a better fit?

Updated on January 26th, 2025
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Summary
Key features rated by users
Features selected based on 2,918 reviews from Customer Experience users.
% Fit
Missing features
Not enough reviews
Feature ratings
Negative Feedback Management
3.0
Surveys & Feedback
NA
Real-Time Notifications
4.2
Reporting/Analytics
4.2
Customizable Forms
NA
% Fit
Missing features
Not enough reviews
Feature ratings
Negative Feedback Management
NA
Surveys & Feedback
NA
Real-Time Notifications
NA
Reporting/Analytics
--
Customizable Forms
NA
User satisfaction
4.5
User reviews3,034
Ease of use
4.5
Functionality
4.3
Value for money
4.4
Customer support
4.4
4.9
User reviews14
Ease of use
4.9
Functionality
4.8
Value for money
5.0
Customer support
4.9
Price starts from
/user
Monthly subscription
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

Designed for sales teams in small and mid-sized businesses looking for a simple yet powerful sales tool to help teams stay organized.

Gro CRM is the remarkably easy to use small business Mac CRM platform that is helping Apple users manage their customer relationships and business.

User reviews
pros & cons
1 / 4
View Reviews
Not enough reviews
View Reviews
Video reviews
video-b7346615-9257-4230-25b9-08dbfc37a66e
Ricard C
Marketing manager
5.0

Ricard: Hi, I'm Ricard. I work as a marketing manager in [inaudible 00:00:04], a marketing agency here in Spain, and I rate Pipedrive five out of five. We use in the company another CRM called ActiveCampaign. It works also really well, but we decided to use Pipedrive. The best things about Pipedrive are the easy of access to the information, the integrations, and the reminders. Having information accessible for our commercials make the access to the deal in seconds really easy and more efficient. Actually, it was really easy because of the integrations of the Pipedrive. The integration with Gmail and Outlook also make the process really, really smooth, and it helped us to avoid losing information. Make a process of understanding of the funnel of your business before using Pipedrive to start using it at 100%.

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User interface
132666 video thumbnail}
1 Video
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132666
5 screenshots
158946
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Access Controls/Permissions
207
Important
Alerts/Notifications
388
Important

Pipedrive

Top Features
29/39
  • Customizable Forms
  • Engagement Tracking
  • Knowledge Management
  • NPS Survey Structure
  • Real-Time Analytics
  • Real-Time Reporting
  • Sentiment Analysis
  • Social Media Integration
  • Surveys & Feedback
  • Trend Analysis
  • Access Controls/Permissions
  • Alerts/Notifications
  • API
  • Collaboration Tools
  • CRM
  • Customer Journey Mapping
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Visualization
  • Drag & Drop
  • Email Management
  • Feedback Management
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • Negative Feedback Management
  • Predictive Analytics
  • Real-Time Notifications
  • Reporting/Analytics
  • Survey/Poll Management
  • Tagging
  • Text Analysis
  • Third-Party Integrations
  • Visual Analytics
  • Workflow Management
See All features
Hide Customer Experience Software Features -

Gro CRM

3/39
Show Customer Experience Software Features +

Pipedrive

--

Gro CRM

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Pipedrive
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Gro CRM
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Pipedrive
  • By Pipedrive
  • Located in United Kingdom
  • Founded in 2010
Gro CRM
  • By Gro Software
  • Located in United States
  • Founded in 2016
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