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Pipedrive vs Avochato: Which is a better fit?

Updated on January 26th, 2025
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Summary
Key features rated by users
Features selected based on 3,111 reviews from Live Chat users.
% Fit
Missing features
Feature ratings
Real-Time Notifications
4.2
Chat/Messaging
NA
Real-Time Monitoring
NA
Contact Management
4.5
Screen Sharing
NA
% Fit
Missing features
Not enough reviews
Feature ratings
Real-Time Notifications
NA
Chat/Messaging
--
Real-Time Monitoring
NA
Contact Management
--
Screen Sharing
NA
User satisfaction
4.5
User reviews3,034
Ease of use
4.5
Functionality
4.3
Value for money
4.4
Customer support
4.4
4.7
User reviews133
Ease of use
4.7
Functionality
4.5
Value for money
4.6
Customer support
4.8
Price starts from
/user
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

Sales teams and small and mid-sized businesses looking for a simple yet powerful sales tool to help them stay organized.

Businesses and teams that want effective customer communications. Examples include ecommerce, insurance, home care agencies, realtors, auto dealerships, delivery and logistics companies, and more.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
video-b7346615-9257-4230-25b9-08dbfc37a66e
Ricard C
Marketing manager
5.0

Ricard: Hi, I'm Ricard. I work as a marketing manager in [inaudible 00:00:04], a marketing agency here in Spain, and I rate Pipedrive five out of five. We use in the company another CRM called ActiveCampaign. It works also really well, but we decided to use Pipedrive. The best things about Pipedrive are the easy of access to the information, the integrations, and the reminders. Having information accessible for our commercials make the access to the deal in seconds really easy and more efficient. Actually, it was really easy because of the integrations of the Pipedrive. The integration with Gmail and Outlook also make the process really, really smooth, and it helped us to avoid losing information. Make a process of understanding of the funnel of your business before using Pipedrive to start using it at 100%.

How Capterra sources reviews
View all video reviews
Andrew K
Senior Program Manager
5.0

Andrew K.: My name is Andrew. I'm a program manager at a software company, and I would give Avochato a five out of five rating. Before we started using Avochato, we were a very small scrappy team, and we were actually just using one of the team member's Google Voices account to send and receive texts with customers when we needed to. One of the main alternative products that we considered when we were looking at Avochato was called Skipio. The main reason that we didn't go with it was because the pricing wasn't great for a very small team like ours, though it would have been a better option later on as we grew. The main reasons that we went with Avochato were the pricing, and the compatibility with Zapier. The pricing was great for a small growing team like ours. It didn't have too high of a bar to get started. So we could kind of just pay for what we used. And the prices were very, very reasonable, and they stayed reasonable even as we grew quite a bit. And Zapier was another important thing for us because we use Zapier to automate a lot of these processes as they grew, and Avochato worked really, really well with Zapier. It was really easy to set up and really easy to create automated workflows and expand as we grew. Getting started without Avochato was super easy. I think we basically just read some help documentation on the website for maybe 20 or 30 minutes. We got our account provisioned. That was pretty much it. The rest of it, we just sort of added new features and took advantage of new features as we went along, but getting started and being able to send and receive our first texts took no more than 10 minutes. For people who are considering using Avochato, I would recommend thinking about two things, pricing and integrations. One, pricing is important when you start out, but you also have to think about where you're going to go, because if you're growing 10 X one year, you don't want to have to change SMS platforms if you don't have to. So make sure you pick something that works for you now, but will also work and make sense as you grow. The second thing is integrations. For our team, it was really important that the tool that we chose integrate with certain tools like Zapier. And again, this only gets more important as you grow. So make sure it's going to fit with your other tools that you use.

How Capterra sources reviews
View all video reviews
User interface
132666 video thumbnail}
1 Video
161117 video thumbnail}
1 Video
132666
5 screenshots
161117
2 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Activity Dashboard
207
Important
API
388
Important

Pipedrive

Top Features
22/31
  • Canned Responses
  • Chat/Messaging
  • File Sharing
  • Proactive Chat
  • Real-Time Analytics
  • Real-Time Monitoring
  • Screen Sharing
  • Support Ticket Management
  • Surveys & Feedback
  • Activity Dashboard
  • API
  • Autoresponders
  • Collaboration Tools
  • Contact Management
  • CRM
  • Customizable Branding
  • Document Storage
  • Email Management
  • Geotargeting
  • Interaction Tracking
  • Mobile Access
  • Multi-Channel Communication
  • Offline Form
  • Real-time Consumer-facing Chat
  • Real-Time Notifications
  • Reporting/Analytics
  • Search/Filter
  • Single Sign On
  • Third-Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
See All features
Hide Live Chat Software Features -

Avochato

21/31
Show Live Chat Software Features +

Pipedrive

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Avochato

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Pipedrive
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Avochato
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Pipedrive
  • By Pipedrive
  • Located in United Kingdom
  • Founded in 2010
Avochato
  • By Avochato
  • Located in United States
  • Founded in 2016
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