# Pipedrive vs EngageBay CRM: Features and Cost Comparison 2026 | Capterra > Pipedrive vs EngageBay CRM: Which crm tool is right for you? Dive into our detailed comparison of their features, costs, and user experience to make your decision. Source: https://www.capterra.com/compare/132666-178819/Pipedrive-vs-EngageBay-Marketing --- # Pipedrive vs EngageBay CRM Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: PipedriveEngageBay CRM2/4 selected [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[4.5 (3050)](https://www.capterra.com/p/132666/Pipedrive/reviews/) [EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/)[4.7 (907)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) [## Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[4.5 (3050)](https://www.capterra.com/p/132666/Pipedrive/reviews/) [## EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/)[4.7 (907)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting Price $19.00/month Starting Price $19.00/month Value-for-Money 4.4 Functionality 4.3 Ease of Use 4.5 Customer Service 4.4 Starting Price $14.99/month Starting Price $14.99/month Value-for-Money 4.7 Functionality 4.6 Ease of Use 4.5 Customer Service 4.8 Reviews Sentiment Based on [3,050 reviews](https://www.capterra.com/p/132666/Pipedrive/reviews/) Positive 2,850 Neutral 138 Negative 62 Positive 2,850 Neutral 138 Negative 62 Reviews Sentiment Based on [907 reviews](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Positive 878 Neutral 22 Negative 7 Positive 878 Neutral 22 Negative 7 Best for (according to reviews) - **Business size**: Small businesses account for 64% of reviews (1952), suggesting strong market traction among this segment compared to midsize and enterprise users. - **Industry**: Computer software, marketing & advertising, and IT/services together represent 33% of reviews, indicating broad adoption across technology-driven sectors. - **Use cases**: CRM (65%), sales tracking (33%), and lead management (28%) are the main uses, reflecting a focus on sales process optimization. Best for (according to reviews) - **Business size**: Small businesses account for 833 reviews, representing 93% of feedback, indicating strong adoption among this segment. - **Industry**: Marketing & advertising, IT services, and computer software together contribute 32% of reviews, highlighting diverse industry usage. - **Use cases**: CRM (59%), email marketing (52%), and all-in-one marketing platform (22%) are the main use cases, reflecting a focus on integrated marketing solutions. ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. Highest Rated ### monday CRM 4.7 (461) * * * Starting Price $12.00 Per User,Per Month Free Trial Free Version * * * User rating 97% of reviewers rated it above 4 stars * * * ### Bitrix24 4.2 (989) * * * Starting Price $69.00 Flat Rate,Per Month Free Trial Free Version * * * User rating 82% of reviewers rated it above 4 stars * * * ### Brevo 4.6 (3,439) * * * Starting Price $9.00 Usage Based,Per Month Free Trial Free Version * * * User rating 94% of reviewers rated it above 4 stars * * * ### Odoo 4.2 (1,304) * * * Starting Price $31.10 Per User,Per Month Free Trial Free Version * * * User rating 83% of reviewers rated it above 4 stars * * * ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Reviewer verdict Pipedrive Pipedrive users find it effective for managing sales pipelines and leads, appreciating its intuitive interface, customizable features, and integrations with tools like Gmail, Outlook, Mailchimp, Slack, and Zapier. Reviewers highlight its efficient contact and lead management, visual sales tracking, and real-time reporting, noting that it suits small businesses seeking flexible pricing and a user-friendly CRM, though some mention higher costs for advanced features and occasional email integration issues. EngageBay CRM EngageBay CRM users value it as an affordable, all-in-one platform that combines sales, marketing, and customer support, with strong automation and tagging features. Reviewers appreciate its ease of use, comprehensive contact and lead management, and integration with Zapier for workflow automation. They say it is especially beneficial for small businesses needing a cost-effective solution with extensive features, though some note limitations in reporting analytics and occasional email management challenges. ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Features comparison In the crm market, Pipedrive and EngageBay CRM both offer a range of features, and comparing them goes beyond just looking at price. Understanding which functionalities align with your specific requirements can help maximize value and eliminate unnecessary spending. Below is a breakdown of the most critical aspects to consider. \[[1](#source-item-1)\] Key features rated by users Features selected based on 44,336 reviews from CRM users. about the Fit Score methodology. Fit Score methodology To calculate the Fit Score, our proprietary methodology factors in the following: - The importance level for each feature. By default, this is determined by user reviews. They can rate a feature Critical, High, Low, or Not Used. - Feedback from real users on how the product performs for each key feature, derived from verified user reviews and ratings. Please note: - To calculate the Fit Score, the number of reviews for those features and the actual rating carry the same weight. You might see that, in some cases, even though the ratings are the same, we still determine a winner because it had more reviews. - If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Pipedrive 82%Fit Feature ratings Contact Database 4.4 Contact Management 4.4 Lead Management 4.4 Sales Pipeline Management 4.5 EngageBay CRM 83%Fit High performer Feature ratings Contact Database 4.7 Contact Management 4.7 Lead Management 4.6 Sales Pipeline Management 4.6 Contact Database 4.4 (289) 4.7 (259) Pipedrive users appreciate the comprehensive and customizable contact database, which they say allows for efficient contact segmentation, easy access, and integration with other tools. They value the intuitive interface, smart search, and mobile app, which they indicate enhance on-the-go networking. However, some users mention issues with usability and customization limitations. EngageBay CRM users find the contact database easy to use and maintain, saying that it offers robust tagging and list creation features. They appreciate the ability to organize contacts, make notes, and automate processes. Some users note challenges with integration and layout customization. Overall, users value Pipedrive for its comprehensive and customizable database, while they appreciate EngageBay CRM for its ease of use and robust tagging features. Contact Management 4.4 (393) 4.7 (345) Pipedrive users find contact management efficient and accessible, with features like customization, smart search, and mobile app integration. They appreciate the ability to categorize contacts, sync with other software, and manage interactions. However, some users report issues with usability and duplicate contacts. EngageBay CRM users value the ease of managing contacts, creating follow-ups, and customizing fields. They highlight the 360-degree contact view and integration with other tools. Some users mention challenges with uploading existing contacts to new lists. In general, users find Pipedrive efficient and customizable for contact management, while they value EngageBay CRM for its ease of use and comprehensive contact view. Lead Management 4.4 (376) 4.6 (222) Pipedrive users appreciate the effective lead management tools that they say enable prioritization, segmentation, and tracking of leads. They value the ability to convert leads to deals, schedule follow-ups, and visualize the sales process. Some users mention issues with filtering and automation. EngageBay CRM users find lead management intuitive and helpful for tracking and segmenting leads. They appreciate the automation features and the ability to manage leads from prospecting to closure. Some users note that the UI could be improved. Overall, users value Pipedrive for its comprehensive lead management tools, while they appreciate EngageBay CRM for its intuitive and automated lead management features. Sales Pipeline Management 4.5 (384) 4.6 (188) Pipedrive users highly value the sales pipeline management feature for its visual representation, customization, and ease of tracking deals. They appreciate the ability to forecast sales, manage resources, and monitor progress. Some users mention that the platform is intuitive and user-friendly. EngageBay CRM users also find the sales pipeline management useful, with features like drag-and-drop UI, customization options, and Kanban view. They appreciate the ability to track sales and make informed decisions. Some users note that the UI could be improved. In summary, users find Pipedrive's sales pipeline management intuitive and customizable, while they appreciate EngageBay CRM for its user-friendly drag-and-drop interface and customization options. ## Pricing comparison ### Starting prices Pipedrive $19.00 Per User (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/132666/Pipedrive/pricing/) EngageBay CRM $14.99 Per User (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/178819/EngageBay-Marketing/pricing/) ### Value-for-money analysis 4.4 (3050) 4.7 (907) A comparison of how reviewers evaluate the value for money provided by both Pipedrive and EngageBay CRM indicates that Pipedrive reviewers find it offers a flexible pricing model and a variety of features, while EngageBay CRM reviewers appreciate its affordability and comprehensive all-in-one platform. Reviewers find Pipedrive to be a cost-effective solution for small businesses and startups, noting its accessible pricing plans and the availability of a free trial. They appreciate its customizable features and integrations, which they say provide good value for money. However, some users mention that advanced features and add-ons can make it expensive, especially for small businesses with limited budgets. As for EngageBay CRM, reviewers find it also provides good value for money, highlighting its affordable pricing and the integration of marketing, sales, and customer service tools into a single platform. They appreciate the extensive features available even in the free version, which they say is beneficial for small businesses. However, some users mention that the pricing structure can be complex and may become costly as the business grows. ## Integrations Popular Integrations Compare available integrations between Pipedrive and EngageBay CRM. ### Mailchimp Pipedrive EngageBay CRM ### Zapier Pipedrive EngageBay CRM ### Xero Pipedrive EngageBay CRM ### Google Drive Pipedrive EngageBay CRM ### CallHippo Pipedrive EngageBay CRM ### Google Contacts Pipedrive EngageBay CRM ### Gravity Forms Pipedrive EngageBay CRM ### Docusign Pipedrive EngageBay CRM Total Integrations 96 Zapier Users report that they use Zapier to automate tasks and integrate Pipedrive with various tools, which they say saves time and enhances their sales processes. Gmail Users mention that they integrate Gmail with Pipedrive to track email correspondence and centralize communication, noting that it improves efficiency and record-keeping. Microsoft Outlook Reviewers state that they use Microsoft Outlook with Pipedrive for email and calendar synchronization, which they indicate helps in tracking communications and scheduling. Mailchimp Users say that they integrate Mailchimp with Pipedrive to manage email campaigns and track engagement, citing that it helps in identifying and nurturing leads. Slack Reviewers report that they use Slack with Pipedrive to receive real-time updates on deals and activities, saying that it improves team communication and collaboration. Pipedrive Integrations (96) - [Act-On](https://www.capterra.com/p/103468/Act-On/) - [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) - [ActiveDEMAND](https://www.capterra.com/p/142305/ActiveDEMAND/) - [ActiveIQ](https://www.capterra.com/p/86971/ActiveConversion/) - [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) - [Aircall](https://www.capterra.com/p/184709/Aircall/) - [APIANT](https://www.capterra.com/p/155486/APIANT/) - [Apollo.io](https://www.capterra.com/p/158696/Apollo/) - [Asana](https://www.capterra.com/p/184581/Asana-PM/) - [Bedrock Data](https://www.capterra.com/p/156578/BedrockData/) - [Calendly](https://www.capterra.com/p/148036/Calendly/) - [CallHippo](https://www.capterra.com/p/159578/CallHippo/) - [Callmaker](https://www.capterra.com/p/152121/Callmaker/) - [Crossbeam](https://www.capterra.com/p/193156/Crossbeam/) - [Cyclr](https://www.capterra.com/p/158623/Cyclr/) - [Datananas](https://www.capterra.com/p/146879/Datananas/) - [Dealfront](https://www.capterra.com/p/154835/Leadfeeder/) - [Demodesk](https://www.capterra.com/p/180493/Demodesk/) - [Docusign](https://www.capterra.com/p/121506/Docusign/) - [Drip](https://www.capterra.com/p/164933/Drip/) - [Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/) - [Dryrun](https://www.capterra.com/p/135515/Dryrun/) - [Dux-Soup](https://www.capterra.com/p/210406/Dux-Soup/) - [FormCrafts](https://www.capterra.com/p/211812/FormCrafts/) - [FreshBooks](https://www.capterra.com/p/142390/FreshBooks/) - [Front](https://www.capterra.com/p/132901/Front/) - [Gmail](https://www.capterra.com/p/202338/Gmail/) - [Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/) - [Google Contacts](https://www.capterra.com/p/203196/Google-Contacts/) - [Google Drive](https://www.capterra.com/p/161425/Drive/) - [Google Maps](https://www.capterra.com/p/227511/Google-Maps/) - [Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/) - [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) - [Gravity Forms](https://www.capterra.com/p/206381/Gravity-Forms/) - [Grow](https://www.capterra.com/p/136247/Grow/) - [HappyFox Chat](https://www.capterra.com/p/122234/HappyFox-Chat/) - [Help Scout](https://www.capterra.com/p/136909/Help-Scout/) - [Highrise](https://www.capterra.com/p/146703/Highrise/) - [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) - [Integrate.io](https://www.capterra.com/p/153780/Xplenty/) - [IntelligenceBank](https://www.capterra.com/p/121110/IntelligenceBank-DAM/) - [Intercom](https://www.capterra.com/p/134347/Intercom/) - [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/) - [JustCall](https://www.capterra.com/p/157853/JustCall/) - [Kixie PowerCall](https://www.capterra.com/p/135636/Kixie-PowerCall/) - [Klenty](https://www.capterra.com/p/147408/Klenty/) - [Lead Liaison](https://www.capterra.com/p/124417/Lead-Liaison/) - [LeadBoxer](https://www.capterra.com/p/141290/LeadBoxer/) - [LeadRebel](https://www.capterra.com/p/192907/LeadRebel/) - [lemlist](https://www.capterra.com/p/173776/lemlist/) - [Lime Connect](https://www.capterra.com/p/131558/Userlike-Live-Chat/) - [LiveChat](https://www.capterra.com/p/62194/LiveChat/) - [Livestorm](https://www.capterra.com/p/153937/Livestorm/) - [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) - [Mailjet](https://www.capterra.com/p/130105/Mailjet/) - [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) - [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) - [Microsoft Power Automate](https://www.capterra.com/p/227210/Microsoft-Power-Automate/) - [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) - [monday.com](https://www.capterra.com/p/147657/monday-com/) - [MRPeasy](https://www.capterra.com/p/134177/MRPEasy/) - [NativeForms](https://www.capterra.com/p/207543/NativeForms/) - [Operations Hub](https://www.capterra.com/p/226298/PieSync/) - [Outfunnel](https://www.capterra.com/p/181249/Outfunnel/) - [PandaDoc](https://www.capterra.com/p/131735/PandaDoc/) - [Plecto](https://www.capterra.com/p/160483/Plecto/) - [Proposable](https://www.capterra.com/p/122529/Proposable/) - [Proposify](https://www.capterra.com/p/133332/Proposify/) - [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) - [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) - [QuoteWerks](https://www.capterra.com/p/135691/QuoteWerks/) - [Referral Factory](https://www.capterra.com/p/218230/Referral-Factory/) - [RightSignature](https://www.capterra.com/p/220507/RightSignature/) - [Ruler Analytics](https://www.capterra.com/p/161093/Ruler-Analytics/) - [Seamless](https://www.capterra.com/p/207295/Seamless-AI/) - [Slaask](https://www.capterra.com/p/151616/Slaask/) - [Slack](https://www.capterra.com/p/135003/Slack/) - [Slemma](https://www.capterra.com/p/153269/Slemma/) - [Snov.io](https://www.capterra.com/p/182902/Snovio/) - [SupportBee](https://www.capterra.com/p/132028/SupportBee/) - [Surfe](https://www.capterra.com/p/211913/Leadjet/) - [Survicate](https://www.capterra.com/p/132914/Survicate/) - [Talkdesk](https://www.capterra.com/p/132852/Talkdesk/) - [Talkspirit](https://www.capterra.com/p/157400/talkSpirit/) - [TimelinesAI](https://www.capterra.com/p/211597/TimelinesAI/) - [Toky](https://www.capterra.com/p/156115/Toky/) - [Tray.io](https://www.capterra.com/p/162651/Tray-io/) - [Trello](https://www.capterra.com/p/211559/Trello/) - [Wishpond](https://www.capterra.com/p/145745/Wishpond/) - [Wiza](https://www.capterra.com/p/187039/Wiza/) - [Woodpecker.co](https://www.capterra.com/p/150484/Woodpecker/) - [Woopra](https://www.capterra.com/p/155465/Woopra/) - [Xero](https://www.capterra.com/p/120109/Xero/) - [Yesware](https://www.capterra.com/p/136698/Yesware/) - [Zapier](https://www.capterra.com/p/130182/Zapier/) - [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Total Integrations 32 Zapier Reviewers mention that integrating EngageBay CRM with Zapier enables seamless connection with various third-party applications, which they say enhances marketing automation, data synchronization, and overall workflow efficiency. EngageBay CRM Integrations (32) - [BulkSMS](https://www.capterra.com/p/234447/BulkSMS/) - [CallHippo](https://www.capterra.com/p/159578/CallHippo/) - [Docusign](https://www.capterra.com/p/121506/Docusign/) - [Exotel](https://www.capterra.com/p/233144/Exotel/) - [Google Contacts](https://www.capterra.com/p/203196/Google-Contacts/) - [Google Drive](https://www.capterra.com/p/161425/Drive/) - [Gravity Forms](https://www.capterra.com/p/206381/Gravity-Forms/) - [Gupshup](https://www.capterra.com/p/233786/Gupshup/) - [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) - [Intercom](https://www.capterra.com/p/134347/Intercom/) - [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/) - [JustCall](https://www.capterra.com/p/157853/JustCall/) - [LinkedIn for Business](https://www.capterra.com/p/213505/LinkedIn-for-Business/) - [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) - [Mailgun](https://www.capterra.com/p/159630/Mailgun/) - [Make](https://www.capterra.com/p/154278/Integromat/) - [Meta for Business](https://www.capterra.com/p/213257/Facebook/) - [MightyCall](https://www.capterra.com/p/135394/MightyCall/) - [Pabbly Connect](https://www.capterra.com/p/205994/Pabbly-Connect/) - [Plivo](https://www.capterra.com/p/164618/Plivo/) - [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) - [RT DocuSign](https://www.capterra.com/p/180793/RT-DocuSign/) - [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) - [SendGrid](https://www.capterra.com/p/204113/SendGrid/) - [Shopify](https://www.capterra.com/p/83891/Shopify/) - [Stripe](https://www.capterra.com/p/123889/Stripe/) - [Teachable](https://www.capterra.com/p/147019/Teachable/) - [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) - [WordPress](https://www.capterra.com/p/131687/WordPress/) - [Xero](https://www.capterra.com/p/120109/Xero/) - [Zapier](https://www.capterra.com/p/130182/Zapier/) - [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) For each product, we show you the most common integrations according to our user reviews and analyze themes in what reviewers say to highlight what you need to know. ## How does the user experience compare on Pipedrive vs EngageBay CRM? ### Overall rating 4.5 (3050) 4.7 (907) ### User interface Pipedrive EngageBay CRM ### Customer service and support Pipedrive Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat EngageBay CRM Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat ## What users say about the pros and cons of Pipedrive vs EngageBay CRM Pipedrive and EngageBay CRM are two software tools that have been evaluated and reviewed on Capterra by verified reviewers. Read genuine feedback from users to see how Pipedrive compares to EngageBay CRM and decide which one is the best fit for your needs. Users appreciate Pipedrive for its effective sales management, noting its intuitive interface, task automation, and real-time reporting. They also find its CRM system user-friendly, with insightful reports and solid integrations. Additionally, Pipedrive's customizable sales pipeline is praised for simplifying deal tracking and management. Meanwhile, EngageBay CRM users value its competitive pricing, highlighting its affordability and comprehensive feature set. They also commend its all-in-one CRM solutions, which integrate sales, marketing, and customer support tools seamlessly. EngageBay's customer support is another strong point, with users noting prompt and helpful assistance. As for the cons, Pipedrive users mention issues with email integration, citing difficulties with editing and lack of shared inboxes. They also find the pricing to be on the higher side and express dissatisfaction with call management, particularly the lack of phone support. When it comes to EngageBay CRM, users report challenges with email management, including delayed broadcasts and emails landing in spam. They also note problems with issue resolution, mentioning bugs and inadequate support. Additionally, EngageBay's reporting analytics are seen as lacking in depth and customization. \[[2](#source-item-2)\] Pros Pipedrive Matt G Account ExecutiveLegal Services, 2 - 10 employeesUsed the software for: 1-2 years. “Overall it has helped me manage my funnel of leads much more effectively. If your company is sales focused it is built for that line of work“ February 19, 2026 DL Daniela L Sales ManagerComputer Software, 11 - 50 employeesUsed the software for: More than 2 years. “It’s like having a chessboard where each piece represents a sales opportunity, and you can easily move them from one stage to another. Plus, the task automation is a lifesaver; it saves you tons of time on repetitive tasks. And the real-time reports are awesome for knowing exactly how your sales are doing without having to do any complicated calculations.“ August 21, 2024 EngageBay CRM NJ Nick J Marketing AnalystStaffing and Recruiting, 11 - 50 employeesUsed the software for: 6-12 months. “EngageBay is a reliable, cost-effective, and user-friendly solution that fits perfectly into our recruiting processes. If you're a small to mid-sized business looking for an all-in-one CRM that doesn’t overload you with complexity, EngageBay is absolutely worth it.“ December 10, 2025 Brian J Sales RepresentativeFood & Beverages, 11 - 50 employeesUsed the software for: 6-12 months. “Customer support is very attentive, the Deals section is nicely designed, and email marketing and sales basic goals have been achieved and organized for efficiency.“ January 14, 2026 Cons Pipedrive MS Marvin S Product Development LeadComputer Software, 11 - 50 employeesUsed the software for: More than 2 years. “I'm only reporting/reviewing from the perspective of an admin user, and the only downside I can see is that with the mass of our leads we need to temper ourselves when updating because of the 10k a day rate limit.“ July 24, 2024 JA Josh A Co-founder, VP of MarketingFood & Beverages, 2 - 10 employeesUsed the software for: 1-2 years. “All the customization can make it difficult to decide how to best implement the services across the company.“ October 17, 2024 EngageBay CRM Jelyn T Marketing ManagerManagement Consulting, 11 - 50 employeesUsed the software for: 6-12 months. “There are also moments when load times or minor glitches slow things down slightly, which can interrupt the workflow when working on multiple outreach or campaign tasks in a row.“ December 4, 2025 DM Desiree M CaregiverHospital & Health Care, 2 - 10 employeesUsed the software for: I used a free trial. “I also noticed that certain features like email templates and design tools aren’t as polished, and there can be occasional delays or performance issues.“ April 28, 2026 * * * Sources 1. Our research team identified features from vendor websites based on their analysis of what users find valuable or expect from crm software. This list is not exhaustive. For additional features, refer to the vendor’s website. 2. Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. They represent user opinion and do not represent the views of, nor constitute, an endorsement by Capterra or its affiliates. Excerpts are not edited for clarity or grammar. * * * Need Help Deciding Between Pipedrive and EngageBay CRM? Talk to a Capterra advisor for free and get results within 15 minutes. 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