# Compare Pipedrive vs Substrata Q 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Pipedrive and Substrata Q based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/132666-201748/Pipedrive-vs-SUBSTRATA-SCIP

---

# Pipedrive vs Substrata Q Features and Cost Comparison

Last updated April 15th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

PipedriveSubstrata Q2/4 selected

[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[4.5 (3,050)](https://www.capterra.com/p/132666/Pipedrive/reviews/)

[Substrata Q](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/)[4.9 (166)](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/reviews/)

[## Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[4.5 (3,050)](https://www.capterra.com/p/132666/Pipedrive/reviews/)

Starting Price

$19.00/month

Value-for-Money

4.4

Functionality

4.3

Ease of Use

4.5

Customer Service

4.4

Reviews Sentiment

Based on [3,050 reviews](#user-reviews)

Positive

2,850

Neutral

138

Negative

62

[## Substrata Q](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/)[4.9 (166)](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.9

Functionality

4.9

Ease of Use

4.9

Customer Service

4.8

Reviews Sentiment

Based on [166 reviews](#user-reviews)

Positive

166

Neutral

0

Negative

0

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## Summary

* * *

Key features rated by users

Features selected based on 1,107 reviews from inside sales software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

80%Fit

High performer

Feature ratings

Call Recording

3.8

CRM

4.6

Lead Management

4.4

Contact Management

4.4

Sales Pipeline Management

4.5

\--%Fit

Missing features

Not enough reviews

Feature ratings

Call Recording

NA

CRM

4.7

Lead Management

NA

Contact Management

\--

Sales Pipeline Management

NA

User satisfaction

User satisfaction

4.5

User reviews[3,050](https://www.capterra.com/p/132666/Pipedrive/reviews/)

Ease of use

4.5

Functionality

4.3

Value for money

4.4

Customer support

4.4

User satisfaction

4.9

User reviews[166](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/reviews/)

Ease of use

4.9

Functionality

4.9

Value for money

4.9

Customer support

4.8

Price starts from

Price starts from

$19Per User, Per Month

-   Free version
-   Free trial

Price starts from

\--

-   Free version
-   Free trial

Best for

Best for

Designed for sales teams in small and mid-sized businesses, the cloud-based sales tool helps teams stay organized.

Best for

B2B Sales Professionals, Business Development Executives, VP Partnerships, Heads of Partner Sales, CEOs / Founders, Investment Bankers, Heads of M&A, CorpDev, VC/PE GPs.

## User reviews

Pros & cons

VR

Verified Reviewer

Account Executive

> "Overall it has helped me manage my funnel of leads much more effectively. If your company is sales focused it is built for that line of work"

[See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___7098719)

MS

Marvin S.

Product Development Lead

> "I'm only reporting/reviewing from the perspective of an admin user, and the only downside I can see is that with the mass of our leads we need to..."

[See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6406018)

DL

Daniela L.

Sales Manager

> "It’s like having a chessboard where each piece represents a sales opportunity, and you can easily move them from one stage to another. Plus, the..."

[See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6453472)

JA

Josh A.

Co-founder, VP of Marketing

> "All the customization can make it difficult to decide how to best implement the services across the company."

[See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6545697)

MM

Meelis M.

IT support

> "In addition PipeDrive has its own marketplace that allows you to install wide range of different applications to your PipeDrive to make the..."

[See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6318147)

DL

Daniela L.

Sales Manager

> "It can get a bit pricey. While the interface is generally cool, it can sometimes feel a bit overwhelming with all the options and settings..."

[See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6453472)

RM

Rick M.

Account Manager

> "We have been able to create properties, link to web forms, and generate automations within first couple of days of creating account."

[See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6551913)

Alexander K.

CEO

> "The Customer Success Manager called my response "frustration.""

[See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___7138119)

VR

Verified Reviewer

Head of Sales Operations

> "The platform offers significant customization options, including automation, workflow management, integrated email, activity tracking, insights,..."

[See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6572746)

NM

Nathan M.

Marketing Manager

> "They're also not as pushy as Hubspot. But not having a phone number to call when the system goes down is bad."

[See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6329435)

BC

Bobby C.

Shipping Coordinator

> "I like that businesses can use the platform and schedule meetings easily with customers. "

[See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___7142843)

DL

Daniela L.

Sales Manager

> "On the downside, the mobile app isn’t as powerful as the desktop version."

[See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6453472)

VR

Verified Reviewer

Marketing Director

> "The automation features save time on follow-ups, and the email tracking is perfect for optimizing campaigns."

[See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6846476)

DL

David L.

CEO

> "It’s confusing that you can’t put in contact information for companies."

[See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6486661)

SE

Sitav E.

Marketing Associate

> "The amount of capabilities that Pipedrive has is absolutely astounding - you can have every detail about a lead, deal, organization, client, and..."

[See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6564161)

AM

Andrew M.

Founder

> "You need to pay for higher levels to even access it and when you do it's still terrible."

[See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6575738)

KS

Kavit S.

Consultant

> "For a small business like us, it works well without much of complexities, it does have the flexibility to use the tool."

[See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___7142231)

Alexander K.

CEO

> "Refund refused."

[See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___7138119)

VR

Verified Reviewer

Head of Sales Operations

> "The customization options and automation features save us valuable time, while email tracking helps ensure that we follow up promptly."

[See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6572746)

RM

Rick M.

Account Manager

> "The workflow when going through activities isn't too efficient."

[See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6551913)

VR

Verified Reviewer

Marketing Director

> "It’s great for keeping sales organized, though limited built-in marketing tools mean you’ll need integrations for a complete strategy."

[See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6846476)

NM

Nathan M.

Marketing Manager

> "Support when they're having server issues, which is all too often."

[See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6329435)

AS

Amber S.

Business Administrator

> "I like that Pipedrive can be integrated with other applications as needed."

[See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___7139560)

KM

Keith M.

President

> "pipedrive customer service is utter garbage, I have been locked out of my primary account for days."

[See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6719495)

AV

Asha V.

Beauty Specialist

> "Pipedrive offers a unique dashboard that successfully tracks tasks and projects amongst a wide range of clients."

[See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6405513)

AG

Alyson G.

Head of Finance

> "UI/UX is not as sophisticated as, for example, salesforce"

[See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6724082)

NN

Nick N.

Owner

> "Pipedrive made sales tracking way easier for me, I used to lose deals just cause I forgot to follow up."

[See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6808205)

KH

Karl H.

Member of the board

> "Did not use it due to the pricing scheme that they have in use."

[See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6558301)

SH

Sabrina H.

Sales Admin

> "I like how it's easy to navigate through, and there are different categories to separate stages of a job."

[See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___7144443)

BK

Bernardo K.

CEO

> "There must be no privacy between users emails and the management, just because we need to MANAGE THEM, we need to see if the email they're sending..."

[See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___4797544)

MD

Maria D.

Product Marketing Manager

> "Pipedrive features a user-friendly interface and intuitive logic, along with strong customer support and almost seamless automation options."

[See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6694973)

MH

Mark H.

Owner

> "I have no interest in using a software that provides zero real time human support and lies that they do when it's just some annoying chat bot that..."

[See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6110069)

PW

Peter W.

Onboarding Manager

> "This means anyone associated with the client can visit one central point in Pipedrive and get a clear visibility of the status of the project."

[See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6596088)

JW

Jess W.

Business development and marketing

> "Editing emails can be a pain - you need to save and go out and back in each time or we've sometimes found changes have been lost."

[See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6140507)

Ava H.

Staff Software Engineer

> "Overall, it simplifies managing sales leads and pipelines, making it easier to focus on closing deals rather than admin tasks."

[See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6574172)

PJ

Priyanshu J.

Manager

> "Pipedrive is primarily a CRM designed for sales teams, which means that it has limited marketing automation functionality. If you're looking for a..."

[See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___4602636)

VR

Verified Reviewer

Managing Director

> "It’s streamlined our sales process and improved efficiency."

[See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___7063080)

Jennifer W.

Human Resources Generalist

> "In particular, the OpenPhone phone integration was completely ineffective, and its setup process was quite cumbersome."

[See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___4938082)

SR

Spencer R.

Account Manager

> "Extremely powerful, great insights and tremendous information, allowing you to truly understand which contact is generating the most interest, and..."

[See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6758614)

AO

Amos O.

Procurement Manager

> "The cost is a bit high compared to other alternatives"

[See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6473779)

MM

Mirjam M.

Marketing and Communications Manager

> "I like how the data on leads, deals, persons and organizations all are can be customized and linked together."

[See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6717212)

KH

Karl H.

Member of the board

> "I think their pricing packages are quite plain stupid."

[See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6558301)

KH

Kira H.

Senior Operations Manager

> "It keeps our business running so smoothly and ensures that we never miss anything for our clients."

[See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6848965)

DV

Daniel V.

Sales

> "It requires some experience to create the process properly, is a bit difficult to create all the "funnels""

[See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6195939)

FP

Fernando P.

Administrative

> "I love the visual pipeline view that helps me easily see where deals are in the sales process."

[See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6347372)

JM

Japhet M.

Creative Director

> "In the past, I subscribed to Pipedrive's top-tier package, but I found the automation features to be underwhelming."

[See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6288965)

Jim P.

Fractional Consultant

> "Perfect for mid to late(r) funnel client management."

[See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___7132528)

HO

Hannah O.

Marketing Manager

> "We decided at the end of the day that there wasn't enough features for a construction company, so we did not continue our membership."

[See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6047185)

VR

Verified Reviewer

Designer

> "It offers a variety of analysis and reporting tools to help you gain insight into the sales process."

[See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6480341)

John S.

Social Media Consultant

> "Its limited integration options. While Pipedrive does integrate with a range of popular tools such as Google Apps and Zapier, it may not be..."

[See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___4630231)

DL

Daniela L.

Sales Manager

> "The visual pipeline makes it super easy to track where each deal stands, and I also appreciate the real-time reporting."

[See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6453472)

MS

Michael S.

Designer

> "Your clients can get lost in the shuffle if you do not schedule a follow up for them."

[See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6169907)

MS

Marvin S.

Product Development Lead

> "We have a very fluctuating target group and update our Leads every month, which was a pain in the past but the API makes a breeze."

[See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6406018)

VR

Verified Reviewer

Owner

> "My least favorite part of Pipedrive is the lack of customization. If there are custom fields that I need, it does not give me the option to create..."

[See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___3735450)

SE

Sitav E.

Marketing Associate

> "The organization and details are endless, and it's incredibly helpful - this is truly how you educate an entire organization on every detail..."

[See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6564161)

MH

Mark H.

Owner

> "Spent 20 minutes trying different answers to see if I could actually speak with someone to answer my questions and had no luck."

[See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6110069)

MS

Mohammed S.

Owner

> "It integrates nicely with all other apps, and the ability to sync with my email is superb because it allows me to quickly review all email..."

[See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___5035850)

Jennifer H.

Owner

> "What I liked least was not being able to figure out how to use automation tools with it (and that's probably 100% my fault)."

[See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6025562)

IE

Irma E.

Advisor

> "The thing I like the most about this app is that it has help my managment team to be able to manage sales activities but also to be able to..."

[See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6050741)

Paul Marco O.

Analyst

> "it is a bit pricey for the full service features compared to the others i see and will try out."

[See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___4890739)

MH

Michelle H.

Senior Project Manager

> "Pipedrive's many features will enable us to accomplish our goals and more, including the collection of prospect information and the scheduling of..."

[See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6008080)

Flor C.

Software Developer

> "It does not include the integrated marketing automation function, which means, for example, that customer contracts have to be renewed every year."

[See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___4602615)

Brendan C.

Business Development Rep

> "It's much easier using Pipedrive as a Sales team since in my team, we do a lot of handovers for deals and some of the leads, and this is easier to..."

[See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6005630)

BC

Ben C.

General Manager

> "Email interface not great."

[See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6721882)

MB

Michell B.

auto sales

> "Pipedrive lets our customers do there quote online with ease."

[See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6811771)

DS

David S.

VP

> "It was tedious to use."

[See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6708964)

Ronald Abilmar R.

Marketing Manager

> "It's great because I can connect my email, calendar and mobile phone to automatically sync data and have a full view of my customer interactions."

[See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___5010053)

SS

Sofia S.

Product Manager Marketing Moda

> "Unfortunately, the reporting features of Pipedrive are quite limited and while they do provide some useful data, they don't offer the same level..."

[See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___4663037)

AE

Aaron E.

Scout

> "Pipedrive worked well in terms of collaboration, the team could work together on the sales conversion process."

[See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6484355)

JF

Jose F.

Gerente administrativo

> "One thing I don't particularly like about Pipedrive is that it can be a bit pricey."

[See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___4995720)

PL

Princess L.

Digital Creator

> "I use the chatbot to easy customer support because it is programmed to give simple details about the services in my organization and this reduces..."

[See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___4993806)

AS

Alex S.

Senior Business Development Manager

> "Sometimes can be slow to reach customer service"

[See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___4885729)

EL

Elliot L.

General Manager

> "The visual sales pipeline view simplifies deal tracking and management, making it accessible to both new and experienced team members."

[See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6015179)

LH

Lucy H.

Marketing Manager

> "Sometimes a little basic in terms of reporting."

[See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6202914)

MH

Michelle H.

Senior Project Manager

> "We finally have a solution that allows us to keep track of all of our sales in one place and monitor their progress over time."

[See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6008080)

VR

Verified Reviewer

IT and Digital Marketting Head

> "Pipedrive has limited customization choices, so while it does offer some, some users may not find them to be very accommodating."

[See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___4380513)

CK

Chelcie K.

Finance

> "So far it’s ideal for tracking sales and their current status."

[See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6450031)

VR

Verified Reviewer

Tagie Burton

> "It has Limited automation optionsSome users have reported issues with syncing of data across multiple users"

[See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___4485358)

MM

Meelis M.

IT support

> "Sales people are not usually tech people, but PipeDrive makes tracking and following your sales easy."

[See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6318147)

JF

Jill F.

Office manager

> "The "insights" feature and dashboard are clunky and not inuitive for charting your company's progress."

[See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___4543553)

[View Reviews](https://www.capterra.com/p/132666/Pipedrive/reviews/)

Wenderson C.

administrative assistant

> "It effectively handles intricate and extensive migrations while safeguarding private data, ensuring reliability, minimizing risks, and..."

[See full review](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/#Capterra___7102906)

AS

Abir S.

Intern

> "At times,some of the deeper behavioral analytics felt a bit too abstract especially the sections where it scores psychological intent..."

[See full review](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/#Capterra___7046264)

Aparna P.

Intern

> "As a philosphy student it helped me angage with communication more criticslly identifying subtext,tone shifts and engagement patterns..."

[See full review](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/#Capterra___7063280)

FABIO S.

Computer Technician

> "On smaller screens, the interface becomes crowded, as the oversized insight panel consumes too much space and reduces overall usability"

[See full review](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/#Capterra___7064613)

Diya S.

Intern

> "Its the best platform for managing sales and communcation with clients specially when you belong outside the marketing field."

[See full review](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/#Capterra___7088497)

Deepak S.

Youtube executive

> "Before the usage of Substrata, I regularly lost track of purchaser observe usaor forgot which conversations needed replies."

[See full review](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/#Capterra___7060519)

Arya P.

Law intern

> "It also help me to improve my style for drafting my assignments or journals or other legal documents."

[See full review](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/#Capterra___7058829)

Arya P.

Law intern

> "Subscription cost is quite high for students like me and many options are unable to use without Subscription."

[See full review](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/#Capterra___7058829)

Aparna P.

Intern

> "The reporting and analytics dashboard stood out to me because it doesn't just present data it helped me recognize pattern over time."

[See full review](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/#Capterra___7063280)

Aditi A.

Consultant

> "Sometimes it is overly formal which does not match with legal conversations that are emotional and unpredictable."

[See full review](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/#Capterra___7058960)

Mariel L.

Commercial Assistant

> "Substrata provides clear insights into client reactions to our outreach, whether it's introducing a branding engagement or following..."

[See full review](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/#Capterra___6814944)

Divyanshu C.

Intern

> "Eventually, the platform sometimes felt slow when switching between tasks especially during peak hours."

[See full review](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/#Capterra___7058970)

ISHAN S.

Dietician and Nutritionist Homeopathy clinic manager

> "Overall, it helps me understand conversations more clearly, especially the intent and tone behind them. Because of this, it becomes..."

[See full review](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/#Capterra___7124458)

Alex T.

Email Marketing

> "There's a slight learning curve initially when trying to align Substrata Q with our existing workflow, which took some time to fully..."

[See full review](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/#Capterra___6812782)

JG

Jonas G.

Project Owner

> "The system's capacity to closely track and examine each client interaction and behaviour on our website, enabling advanced marketing..."

[See full review](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/#Capterra___6706927)

EB

Edzel B.

Customer Service and Sales Representative

> "Some screens feel busy or cluttered, which can be a bit overwhelming at times."

[See full review](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/#Capterra___6823981)

VC

Vinicius C.

Suporte

> "The significant platform Substrata gives sales teams the opportunity to view detailed call stats, concrete information that fuels..."

[See full review](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/#Capterra___6748490)

Nelvie A.

Private School Teacher

> "Sometimes smaller tasks take up too much screen space."

[See full review](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/#Capterra___6838849)

Manasvi P.

Intern

> "It enhances how one can read and respond to clients in the field of law,which is very crucial especially if you are interested in the..."

[See full review](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/#Capterra___6865716)

VG

Vijay G.

SEO Executive

> "Sometimes the suggestions feel a bit too formal or too casual depending on who I'm writing to."

[See full review](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/#Capterra___6817142)

Divyanshu C.

Intern

> "Also I liked the most is that I could quickly attach a screenshot, snippets which saved my time."

[See full review](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/#Capterra___7058970)

AB

Ashish B.

Sales Admin

> "There are slight delays in data syncing, which can slow things down a bit."

[See full review](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/#Capterra___6762125)

DS

Dianne S.

Operations Manager

> "Substrata integrates seamlessly with Zoom, Slack, and my CRM, consolidating notes, prompts, and analytics in one place."

[See full review](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/#Capterra___6793621)

ISHAN S.

Dietician and Nutritionist Homeopathy clinic manager

> "In the beginning it is not very easy to get used to, it takes a little time to understand how it works."

[See full review](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/#Capterra___7124458)

VGC

Victor Gabriel C.

WHS

> "I like how substrata monitors the emotional tone during a transaction, indicating when someone's initial excitement wanes or when..."

[See full review](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/#Capterra___6796731)

Mangesh M.

CEO

> "It prevents me from entering into agreements unaware of the true influencers or unnoticed obstacles present."

[See full review](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/#Capterra___6779401)

CJS

Christine Joy S.

Finance

> "It excels at taking complex discussions and making them incredibly clear, which has directly led to better understanding and stronger..."

[See full review](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/#Capterra___6816021)

Kevin Martin B.

Operations Manager

> "Sometimes it feels like it points out too many signals, and not all of them feel relevant."

[See full review](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/#Capterra___6771068)

JPM

Joao Pedro M.

Support Analyst

> "I like how Substrata picks up on minute changes in mood or tone that could otherwise go overlooked in hectic meetings."

[See full review](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/#Capterra___7047069)

Sanjay C.

HEAD OF CUSTOMER SUCCESS

> "Some of the suggestions feel too soft."

[See full review](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/#Capterra___6819025)

Jennefer M.

Teacher I

> "Substrata gives me more clarity in every conversation and helps me communicate with more confidence."

[See full review](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/#Capterra___7061276)

CCC

Carla Carbonell C.

Sales Assistant

> "The only downsides are the high price and that it's a bit too theoretical at times."

[See full review](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/#Capterra___6706789)

ISHAN S.

Dietician and Nutritionist Homeopathy clinic manager

> "Substrata helps me understand conversations better by giving some idea about the emotional and behavioral side also."

[See full review](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/#Capterra___7124458)

SR

Subham R.

CEO

> "Before, I'd often wonder why I didn't get a reply or why a deal went south."

[See full review](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/#Capterra___6811521)

Vira C.

HR Officer

> "Substrata has significantly improved our client engagement strategies, making our communications more impactful and data driven."

[See full review](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/#Capterra___6815085)

JAC

James Andrew C.

Graphic Web Designer

> "Not wrong exactly; it's just not super sharp in all cases."

[See full review](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/#Capterra___6818515)

JG

Jonas G.

Project Owner

> "The Performance Q function has been quite valuable, giving me insightful assessments of my communication style and enabling me to..."

[See full review](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/#Capterra___6706927)

SR

Subham R.

CEO

> "At first, I wasn't a fan of figuring out what the feedback meant."

[See full review](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/#Capterra___6811521)

Divyanshu C.

Intern

> "Also it helped me track and organise everything without feeling overloaded."

[See full review](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/#Capterra___7058970)

MS

Mheljan S.

staff

> "Also, while using it I found many reviews biased and unhelpful."

[See full review](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/#Capterra___6784133)

Carmela F.

Sales Consultant

> "The AI-powered search feature is especially useful because it lets me find specific topics or phrases discussed during meetings."

[See full review](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/#Capterra___6708669)

DMA

Dana Monique A.

Shift supervisor

> "Chances of error exist if you follow blindly......."

[See full review](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/#Capterra___6805559)

Aditi M.

Legal Intern

> "It cracks the understatement during a negotiation and helps in responding accordingly."

[See full review](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/#Capterra___7130546)

BJE

Bernard James E.

Sales Executive

> "I’ve closed couple of crucial deals I would’ve lost."

[See full review](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/#Capterra___6784424)

Nelvie A.

Private School Teacher

> "It breaks down large accounts into steps that are easier to manage and gives me reminders when I need them."

[See full review](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/#Capterra___6838849)

BV

Bartolome V.

Sales Developent Relations

> "The only downside was the initial learning curve."

[See full review](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/#Capterra___6709234)

LA

Lydia A.

Customer support

> "I've been impressed with how Substrata's technology reveals hidden dynamics in conversations, helping me spot areas for improvement..."

[See full review](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/#Capterra___6767634)

JRC

Jess Roylan C.

Sales representative

> "Still far from perfection."

[See full review](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/#Capterra___6775660)

[View Reviews](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/reviews/)

## User interface

[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)

4.53 (3,050)

[Substrata Q](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/)

4.92 (166)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Pipedrive

Top features

31/36

-   Activity Tracking
-   AI Copilot
-   AI/Machine Learning
-   API
-   Auto-Dialer
-   Automatic Call Distribution
-   Calendar Management
-   Call List Management
-   Call Monitoring
-   Call Recording
-   Chat/Messaging
-   Contact Management
-   CRM
-   Customizable Fields
-   Dashboard
-   Data Management
-   Deal Management
-   Email Management
-   Email Templates
-   For Contact Centers
-   Generative AI
-   Interaction Tracking
-   Lead Capture
-   Lead Distribution
-   Lead Management
-   Lead Qualification
-   Meeting Management
-   Multi-Channel Communication
-   Performance Management
-   Recommendations
-   Reminders
-   Reporting & Statistics
-   Sales Pipeline Management
-   Task Management
-   Third-Party Integrations
-   Workflow Management

[See all features](https://www.capterra.com/p/132666/Pipedrive/#features)

Substrata Q

11/36

-   Activity Tracking
-   AI Copilot
-   AI/Machine Learning
-   API
-   Auto-Dialer
-   Automatic Call Distribution
-   Calendar Management
-   Call List Management
-   Call Monitoring
-   Call Recording
-   Chat/Messaging
-   Contact Management
-   CRM
-   Customizable Fields
-   Dashboard
-   Data Management
-   Deal Management
-   Email Management
-   Email Templates
-   For Contact Centers
-   Generative AI
-   Interaction Tracking
-   Lead Capture
-   Lead Distribution
-   Lead Management
-   Lead Qualification
-   Meeting Management
-   Multi-Channel Communication
-   Performance Management
-   Recommendations
-   Reminders
-   Reporting & Statistics
-   Sales Pipeline Management
-   Task Management
-   Third-Party Integrations
-   Workflow Management

[See all features](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/#features)

### Recognition

Pipedrive is recognized as a top-rated tool in 5 Capterra Shortlist reports

Substrata Q

Best Value Sales EnablementSoftware (2026) 

Best Value Sales EnablementSoftware (2025) 

### Deployment & support

Pipedrive

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Substrata Q

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Pipedrive

-   By Pipedrive
-   Located in United Kingdom
-   Founded in 2010

Substrata Q

-   By Substrata Technologies
-   Located in Israel
-   Founded in

## Popular Comparisons

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4.5

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[Substrata Q](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/)[4.92 (166)](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/reviews/)

vs

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Contact vendor for pricing

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4.9

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[View full comparison](https://www.capterra.com/compare/155928-201748/Zoho-CRM-vs-SUBSTRATA-SCIP)

[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[4.53 (3,050)](https://www.capterra.com/p/132666/Pipedrive/reviews/)

vs

[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.52 (4,458)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/)

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4.5

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[View full comparison](https://www.capterra.com/compare/132666-152373/Pipedrive-vs-HubSpot-CRM)

[Substrata Q](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/)[4.92 (166)](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/reviews/)

vs

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Contact vendor for pricing

Price

Contact vendor for pricing

4.9

Features

4.6

4.9

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/131246-201748/Vena-vs-SUBSTRATA-SCIP)

[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[4.53 (3,050)](https://www.capterra.com/p/132666/Pipedrive/reviews/)

vs

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (6,972)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/)

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4.3

Features

4.3

4.5

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/132666-155928/Pipedrive-vs-Zoho-CRM)

[Substrata Q](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/)[4.92 (166)](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/reviews/)

vs

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Contact vendor for pricing

Price

$99/month

4.9

Features

4.4

4.9

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/201748-228676/SUBSTRATA-SCIP-vs-GlassHive)

[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[4.53 (3,050)](https://www.capterra.com/p/132666/Pipedrive/reviews/)

vs

[Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)[4.71 (730)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/)

$19/month

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$7/year

4.3

Features

4.5

4.5

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/132666-204998/Pipedrive-vs-Bigin-by-Zoho-CRM)

[Substrata Q](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/)[4.92 (166)](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/reviews/)

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Contact vendor for pricing

Price

€19/month

4.9

Features

4.5

4.9

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/153130-201748/Forcemanager-vs-SUBSTRATA-SCIP)

[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[4.53 (3,050)](https://www.capterra.com/p/132666/Pipedrive/reviews/)

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4.3

Features

4.6

4.5

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/132666-178819/Pipedrive-vs-EngageBay-Marketing)

[Substrata Q](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/)[4.92 (166)](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/reviews/)

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Contact vendor for pricing

Price

Contact vendor for pricing

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Features

3.9

4.9

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3.8

[View full comparison](https://www.capterra.com/compare/41694-201748/Xactly-Incent-vs-SUBSTRATA-SCIP)

[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[4.53 (3,050)](https://www.capterra.com/p/132666/Pipedrive/reviews/)

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Features

4.3

4.5

Ease of Use

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[Substrata Q](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/)[4.92 (166)](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/reviews/)

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