# Pipedrive vs Kylas Sales CRM: Features and Cost Comparison 2026 | Capterra > Pipedrive vs Kylas Sales CRM: Which crm tool is right for you? Dive into our detailed comparison of their features, costs, and user experience to make your decision. Source: https://www.capterra.com/compare/132666-210630/Pipedrive-vs-Kylas --- # Pipedrive vs Kylas Sales CRM Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: PipedriveKylas Sales CRM2/4 selected [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[4.5 (3050)](https://www.capterra.com/p/132666/Pipedrive/reviews/) [Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/)[4.8 (573)](https://www.capterra.com/p/210630/Kylas/reviews/) [## Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[4.5 (3050)](https://www.capterra.com/p/132666/Pipedrive/reviews/) [## Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/)[4.8 (573)](https://www.capterra.com/p/210630/Kylas/reviews/) Starting Price $19.00/month Starting Price $19.00/month Value-for-Money 4.4 Functionality 4.3 Ease of Use 4.5 Customer Service 4.4 Starting Price $250.00/month Starting Price $250.00/month Value-for-Money 4.8 Functionality 4.7 Ease of Use 4.8 Customer Service 4.8 Reviews Sentiment Based on [3,050 reviews](https://www.capterra.com/p/132666/Pipedrive/reviews/) Positive 2,850 Neutral 138 Negative 62 Positive 2,850 Neutral 138 Negative 62 Reviews Sentiment RA Based on [573 reviews](https://www.capterra.com/p/210630/Kylas/reviews/) Positive 562 Neutral 8 Negative 3 Positive 562 Neutral 8 Negative 3 Best for (according to reviews) - **Business size**: Small businesses account for 64% of reviews (1952), suggesting strong market traction among this segment compared to midsize and enterprise users. - **Industry**: Computer software, marketing & advertising, and IT/services together represent 33% of reviews, indicating broad adoption across technology-driven sectors. - **Use cases**: CRM (65%), sales tracking (33%), and lead management (28%) are the main uses, reflecting a focus on sales process optimization. Best for (according to reviews) - **Business size**: Small businesses account for 432 reviews, representing 81% of feedback, showing widespread use among smaller organizations. - **Industry**: Education management, financial services, and IT/services collectively make up 24% of reviews, indicating a diverse industry adoption. - **Use cases**: CRM (71%), lead management (62%), and sales tracking (34%) are frequently cited, highlighting a focus on sales process optimization. ## Not a match? Find software alternatives tailored to your priorities. 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Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Features comparison In the crm market, Pipedrive and Kylas Sales CRM both offer a range of features, and comparing them goes beyond just looking at price. Understanding which functionalities align with your specific requirements can help maximize value and eliminate unnecessary spending. Below is a breakdown of the most critical aspects to consider. \[[1](#source-item-1)\] Key features rated by users Features selected based on 44,336 reviews from CRM users. about the Fit Score methodology. Fit Score methodology To calculate the Fit Score, our proprietary methodology factors in the following: - The importance level for each feature. By default, this is determined by user reviews. They can rate a feature Critical, High, Low, or Not Used. - Feedback from real users on how the product performs for each key feature, derived from verified user reviews and ratings. Please note: - To calculate the Fit Score, the number of reviews for those features and the actual rating carry the same weight. You might see that, in some cases, even though the ratings are the same, we still determine a winner because it had more reviews. - If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Pipedrive 82%Fit Feature ratings Contact Database 4.4 Contact Management 4.4 Lead Management 4.4 Sales Pipeline Management 4.5 Kylas Sales CRM 85%Fit High performer Feature ratings Contact Database 4.7 Contact Management 4.8 Lead Management 4.8 Sales Pipeline Management 4.8 Contact Database 4.4 (289) 4.7 (268) Pipedrive users appreciate the comprehensive and customizable contact database, which they say allows for efficient contact segmentation and personalized communication strategies. They find the interface intuitive and say the integration with other tools is seamless. Reviewers also value the mobile app for on-the-go access. However, some users mention issues with usability and design. Kylas Sales CRM users, on the other hand, highlight the user-friendly interface and advanced search capabilities. They appreciate the ability to organize and tag data efficiently, and they value the centralized location for all customer information. Overall, users value Pipedrive for its customization and mobile access, while they find Kylas Sales CRM user-friendly and efficient for data organization. Contact Management 4.4 (393) 4.8 (327) Pipedrive users find contact management easy and efficient, appreciating features like customization, smart search, and mobile access. They appreciate the ability to sync with other software and the convenience of accessing contacts from multiple sources. However, some users report issues with usability and duplicate contacts. Kylas Sales CRM users appreciate the user-friendly interface and integration with other business tools. They find the contact management feature well-organized and effective for tracking customer interactions and follow-ups. In general, users value Pipedrive for its customization and integration capabilities, while they find Kylas Sales CRM user-friendly and efficient for managing customer interactions. Lead Management 4.4 (376) 4.8 (310) Pipedrive users value the lead management feature for its ability to prioritize, segment, and track leads. They appreciate the efficient organization and follow-up, as well as the visual management of leads. However, some users mention issues with automation and support. Kylas Sales CRM users find lead management easy and efficient, with features like categorization, prioritization, and integration with lead sources. They appreciate the ability to track progress and follow up on leads in a timely manner. Overall, users find Pipedrive effective for visual lead management and organization, while they value Kylas Sales CRM for its ease of use and efficient lead tracking. Sales Pipeline Management 4.5 (384) 4.8 (313) Pipedrive users highly value the sales pipeline management feature for its visual representation and ability to track the sales process from lead to deal closure. They appreciate the customization options and the intuitive interface. However, some users mention the need for better automation. Kylas Sales CRM users also appreciate the clear and visual representation of the sales pipeline. They find the customization options and automatic triggers helpful for improving sales efficiency. In summary, users find Pipedrive's sales pipeline management intuitive and customizable, while they value Kylas Sales CRM for its clear visualization and efficiency in tracking sales progress. ## Pricing comparison ### Starting prices Pipedrive $19.00 Per User (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/132666/Pipedrive/pricing/) Kylas Sales CRM $250.00 Flat Rate (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/210630/Kylas/pricing/) ### Value-for-money analysis 4.4 (3050) 4.8 (573) A dive into reviewer perceptions about the value for money of both Pipedrive and Kylas Sales CRM demonstrates that Pipedrive reviewers consider it to offer a wide range of features and flexibility at an affordable price, while Kylas Sales CRM reviewers comment on its cost efficiency and unlimited user feature. Reviewers find that Pipedrive offers good value for money, highlighting its affordable pricing, extensive customization options, and a variety of features even in its basic plans. They appreciate the availability of free trials and the lack of hidden fees. However, some users mention that advanced features can be expensive and that the cost can add up quickly with additional fees for certain functionalities. When it comes to Kylas Sales CRM, reviewers appreciate its cost efficiency, especially for small and mid-sized businesses. They value the unlimited user feature and the comprehensive set of features offered at a competitive price. Users also note that the software is user-friendly and offers good customer support. However, some reviewers mention concerns about the billing structure and additional costs for record counts and add-ons. ## How does the user experience compare on Pipedrive vs Kylas Sales CRM? ### Overall rating 4.5 (3050) 4.8 (573) ### User interface Pipedrive Kylas Sales CRM ### Customer service and support Pipedrive Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat Kylas Sales CRM Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat ## What users say about the pros and cons of Pipedrive vs Kylas Sales CRM When it comes to crm tools, Pipedrive and Kylas Sales CRM are two options that have been reviewed on Capterra by verified reviewers. Explore the experiences our reviewers have shared about Pipedrive and Kylas Sales CRM to see how they stack up against one another and pick the one that would best fit your needs. \[[2](#source-item-2)\] Pros Pipedrive Matt G Account ExecutiveLegal Services, 2 - 10 employeesUsed the software for: 1-2 years. “Overall it has helped me manage my funnel of leads much more effectively. If your company is sales focused it is built for that line of work“ February 19, 2026 DL Daniela L Sales ManagerComputer Software, 11 - 50 employeesUsed the software for: More than 2 years. “It’s like having a chessboard where each piece represents a sales opportunity, and you can easily move them from one stage to another. Plus, the task automation is a lifesaver; it saves you tons of time on repetitive tasks. And the real-time reports are awesome for knowing exactly how your sales are doing without having to do any complicated calculations.“ August 21, 2024 Kylas Sales CRM RA Rini A Senior Admission CounselorE-Learning, 11 - 50 employeesUsed the software for: 6-12 months. “The lead and pipeline management, and task/work-flow automation capabilities, get frequent praise: leads, follow-ups, deals, tasks, and reminders can be managed in one place — making processes more organized and efficient“ December 3, 2025 AT Abhishek T Sr Manager SalesComputer & Network Security, 11 - 50 employeesUsed the software for: 6-12 months. “Kylas Sales CRM enables our sales teams with a streamlined and user-friendly interface that facilitates efficient lead management and deal closure, without compromising on essential functionality“ June 18, 2025 Cons Pipedrive MS Marvin S Product Development LeadComputer Software, 11 - 50 employeesUsed the software for: More than 2 years. “I'm only reporting/reviewing from the perspective of an admin user, and the only downside I can see is that with the mass of our leads we need to temper ourselves when updating because of the 10k a day rate limit.“ July 24, 2024 JA Josh A Co-founder, VP of MarketingFood & Beverages, 2 - 10 employeesUsed the software for: 1-2 years. “All the customization can make it difficult to decide how to best implement the services across the company.“ October 17, 2024 Kylas Sales CRM AR Abhijeet R Data AnalystComputer Software, 11 - 50 employeesUsed the software for: Less than 6 months. “One limitation I’ve noticed is in the Deals module is the customization options here are quite restricted especially when it comes to the deal status fields like Won and Lost.“ November 14, 2025 Smita B Assistant Manager Sales and MarketingPrinting, 51 - 200 employeesUsed the software for: Less than 6 months. “It’s hard to generate custom reports that meet our specific needs, and the data visualizations are lacking“ December 16, 2025 * * * Sources 1. Our research team identified features from vendor websites based on their analysis of what users find valuable or expect from crm software. This list is not exhaustive. For additional features, refer to the vendor’s website. 2. Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. They represent user opinion and do not represent the views of, nor constitute, an endorsement by Capterra or its affiliates. Excerpts are not edited for clarity or grammar. * * * Need Help Deciding Between Pipedrive and Kylas Sales CRM? Talk to a Capterra advisor for free and get results within 15 minutes. 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