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Helping businesses choose better software since 1999

Close vs Map My Customers: Which is a better fit?

Updated on January 12th, 2025
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Summary
Key features rated by users
Features selected based on 14,663 reviews from CRM users.
% Fit
Not enough reviews
Feature ratings
Contact Management
4.3
Lead Management
4.2
Sales Pipeline Management
4.2
Reminders
--
Customizable Fields
3.0
% Fit
Missing features
Feature ratings
Contact Management
NA
Lead Management
--
Sales Pipeline Management
--
Reminders
--
Customizable Fields
--
User satisfaction
4.7
User reviews161
Ease of use
4.6
Functionality
4.3
Value for money
4.4
Customer support
4.6
4.5
User reviews68
Ease of use
4.5
Functionality
4.4
Value for money
4.5
Customer support
4.5
Price starts from
/user
Monthly subscription
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

Startups and small to mid-sized businesses. Close is best for scaling sales teams conducting high volume outreach.

Outside sales teams at small and mid-sized businesses who are looking to improve rep productivity and get better visibility into customers and rep activities in the field.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
Todd Q
CEO
5.0

Todd Q.: Hi, my name is Todd and I'm an owner. I would give Close.com a rating of five. For more reviews, please click below. Prior to using Close, we were using HubSpot. The reason we switched up HubSpot is it's a little more complex to get started. There are also a lot of other packages you had to buy to make it worthwhile. So I think we ended up switching because we wanted to get started with something more quickly and not have to have such a large capital outlay to get started. We chose Close because it's a lot faster to get started with than some of the other products we had tried. It was very easy to get productive very quickly. It was easy to start simply. Then as our business needs changed or grew, Close was able to grow with us. It was easy to have more advanced searches, more advanced ways of slicing and dicing the data that we needed to find. So it just helped us get started quickly and maintain our growth moving forward. Getting started with Close was very easy. It didn't require a lot of set up, so it was very quick for us to get up and running and get productive with it quickly. I think that's a big reason why we initially went with it because it didn't require all that time and effort setting it up. It was quick to start helping us without having to spend a lot of time on it. Don't feel the need to create lots of different types of opportunities or lead statuses, that kind of thing. Just get started and as simple as you can. Then as your needs or complexities grow, only then start worrying about classifying all your leads and information into all these different buckets because I think once you use it for a while, you'll start understanding the need for those different kinds of classifications. Just don't do it too soon.

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video-1442301a-16c1-4a20-9764-08d99d93bf84
Lena R
Owner
5.0

Lena: Hi, my name is Lena. I'm the owner of a personal chef business. Map My Customer gets a five rating. For more reviews, please click below. Before Map My Customer, we were just using the old pen and pencil notebook, and it didn't work because there was mistakes, there was loss, and it was way too time consuming. The reason I chose Map My Customer was because it gives the team the ability to input data regarding the clients they're going to go see, where they are, it's able to map it out for them. There's so much information that you can put in there, the activity, and it helps you to grow your business and save a lot of time. It also, as a manager, allows me to be able to look and see who my team has seen, who we need to follow up with, where they went, and the time that they spent. It's a efficient tool for saving time and everything is just at a glance. Very user friendly, and it enables the whole team to come together and just share all the information. Using Map My Customer was very simple and efficient to use. The best part is if you have any problem with it, you can just plug into their customer service. They're there to help you, they walk you through. The team has accessibility to it as well, so any questions you can learn as an individual, or you can learn as a team. It's very easy to use the app. It is very user friendly, and it works out really well whether you're super techy or a novice at it. It's the simplicity, and the customer support is just so beneficial in being able to succeed with the product. My recommendation if you're just considering, is go ahead, use the free trial. They allow you to have it. It helps you get familiarized with what the product is. I would definitely recommend it. Again, it's better than the old notebook and pen, or even putting the information in your laptop or in your phone. Everything is there, it's concise. And the best part is that it's easily accessible by the management and you can also share it with the other people in your team. And I just think it helps with success and it's just a very, very easy product to use.

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View all video reviews
User interface
132667 video thumbnail}
1 Video
145636 video thumbnail}
1 Video
132667
5 screenshots
145636
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Activity Dashboard
207
Important
Alerts/Notifications
388
Important

Close

Top Features
34/37
  • Customer Journey Mapping
  • Data Security
  • Quotes/Estimates
  • Activity Dashboard
  • Alerts/Notifications
  • API
  • Calendar Management
  • Campaign Management
  • Contact Management
  • Customizable Fields
  • Customizable Reports
  • Data Import/Export
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Marketing
  • Email Templates
  • Forecasting
  • Interaction Tracking
  • Lead Capture
  • Lead Generation
  • Lead Management
  • Lead Qualification
  • Lead Scoring
  • Marketing Automation
  • Mobile Access
  • Multi-Channel Communication
  • Referral Tracking
  • Reminders
  • Reporting/Analytics
  • Sales Pipeline Management
  • Sales Reports
  • Segmentation
  • Task Management
  • Territory Management
  • Third-Party Integrations
  • Workflow Management
See All features
Hide CRM Software Features -

Map My Customers

14/37
Show CRM Software Features +
Close
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Map My Customers
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Close
  • By Elastic
  • Located in United States
  • Founded in 2013
Map My Customers
  • By Map My Customers
  • Located in United States
  • Founded in 2015
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