# Compare ServiceTrade vs Rilla 2026 | Capterra > Unsure of what to choose? Check Capterra to compare ServiceTrade and Rilla based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/132690-10016798/ServiceTrade-Commercial-vs-Rilla --- # ServiceTrade vs Rilla Features and Cost Comparison Last updated May 25th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: ServiceTradeRilla2/4 selected [ServiceTrade](https://www.capterra.com/p/132690/ServiceTrade-Commercial/)[4.6 (343)](https://www.capterra.com/p/132690/ServiceTrade-Commercial/reviews/) [Rilla](https://www.capterra.com/p/10016798/Rilla/)[4.8 (361)](https://www.capterra.com/p/10016798/Rilla/reviews/) [## ServiceTrade](https://www.capterra.com/p/132690/ServiceTrade-Commercial/)[4.6 (343)](https://www.capterra.com/p/132690/ServiceTrade-Commercial/reviews/) Starting Price Contact vendor Value-for-Money 4.5 Functionality 4.4 Ease of Use 4.5 Customer Service 4.7 Reviews Sentiment Based on [343 reviews](#user-reviews) Positive 328 Neutral 11 Negative 4 [## Rilla](https://www.capterra.com/p/10016798/Rilla/)[4.8 (361)](https://www.capterra.com/p/10016798/Rilla/reviews/) Starting Price Contact vendor Value-for-Money 4.7 Functionality 4.7 Ease of Use 4.8 Customer Service 4.9 Reviews Sentiment Based on [361 reviews](#user-reviews) Positive 350 Neutral 9 Negative 2 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Summary * * * Key features rated by users Features selected based on 2,270 reviews from service dispatch software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 79%Fit Feature ratings Scheduling 4.6 Billing & Invoicing 4.1 Mobile Access 4.3 Calendar Management 4.4 Customer Database 4.5 73%Fit Missing features Feature ratings Scheduling NA Billing & Invoicing 4.8 Mobile Access 4.7 Calendar Management 4.6 Customer Database 4.8 User satisfaction User satisfaction 4.6 User reviews[343](https://www.capterra.com/p/132690/ServiceTrade-Commercial/reviews/) Ease of use 4.5 Functionality 4.4 Value for money 4.5 Customer support 4.7 User satisfaction 4.8 User reviews[361](https://www.capterra.com/p/10016798/Rilla/reviews/) Ease of use 4.8 Functionality 4.7 Value for money 4.7 Customer support 4.9 Price starts from Price starts from \-- - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for It is designed for commercial mechanical and fire contractors, HVAC contractors, fire protection services, mechanical service providers, refrigeration contractors, and electrical service providers. Best for Home Remodeling Bathrooms Remodeling Solar Home Services Electrical Services HVAC Plumbing Garage Door Service Dispatch Locksmith Pest Control ## User reviews Pros & cons Naman K. Solution engineer > "What I like best about ServiceTrade is how it streamlines field service operations by combining scheduling, dispatching,..." [See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___7149451) RR Ronin R. IT Manager > "The offline functionality for technicians' phones is spotty even on the officially supported apple devices, techs' notes..." [See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___7139170) Naman K. Solution engineer > "It’s especially helpful for keeping technicians and office teams aligned in real time, while the customer portal and..." [See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___7149451) Naman K. Solution engineer > "It can also become costly as advanced features or additional support are added, so for some businesses the overall setup and..." [See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___7149451) HM Hope M. Operations Manager > "It has cut down on the time it takes for scheduling, helps us assure that our repeat services are on track, and makes it..." [See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6609711) KG Kenneth G. Safety Manager > "There is nothing worse than being stranded at a customer for an extra half hour on a Friday because someone decided to roll..." [See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6850752) CH Carlo H. Dispatcher > "Scheduling, dispatching, creation of job/services, collection of client information for a robust and useful database,..." [See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6450019) AB Andrew B. VP of Life Safety > "We get multiple deficiencies in ST because the form asks the same question multiple times" [See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6758844) GP Geoff P. General Manager > "I like how jobs are created, how a technician can create deficiencies (with pictures), the quoting process, monitoring..." [See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6421429) DB Dean B. Service Manager > "Labor and Material entry screen on work orders is a little jumpy." [See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6517469) JH Jerry H. General Manager - Owner > "With ST we are able to fully run our business with the easy of customer locations, ticket prep, quoting and invoicing all in..." [See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6763770) SD Steve D. Service Manager > "They seemed to have problems before using the app before some of the updates." [See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6879379) SS Salman S. Anylist > "Overall, ServiceTrade has been a reliable and effective solution for improving field service management and operational..." [See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___7171539) DE Doug E. VP > "It's not compatible to with ProContractor, our accounting system." [See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6551637) CH Carlo H. Dispatcher > "My experience with Service Trade has been mostly positive and the only real snags have been the lack of even broader or more..." [See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6450019) JT Janea T. Data Analyst > "My biggest gripe is that there should be an option to set up notifications for things like New Deficiencies Added and..." [See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6301231) JL Jessica L. Dispatcher > "I use ServiceTrade every day to dispatch our technicians, I like that they are able to have all information for their jobs..." [See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6350240) AK Adam K. Regional manager > "Do not like that you have to write a service and job description think they are the same." [See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6814049) CH Carlo H. Dispatcher > "The best part of Service Trade is the cohesive integration of between roles." [See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6450019) DG Dusty G. HVAC Service > "I dislike the web and or the app availability to ServiceTrade." [See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6778574) HC HEATHER C. Office manager > "We especially love how we can set up reoccurring services and reoccurring jobs." [See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6603844) DS Donovan S. Supervisor > "Trying to get a person on the phone to talk about issues was a nightmare." [See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6808143) JH Jerry H. General Manager - Owner > "I continually push this product to other fire service providers that I know as well as other field service providers." [See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6763770) DG Dave G. National Service Manager > "We have also has some issues with Time Card and glitches with the software over time." [See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6321543) JM John M. OwnerOperator > "Service trade staff are always there to help with any issues. " [See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___7019161) CH Cj H. Service manager > "Sometimes the tech photos will not load properly" [See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6304658) Jeremy V. Field Supervisor of Inspections > "Very user friendly." [See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___7134324) VR Verified Reviewer Lead Coordinator > "Not syncing with the appropriate codes, is a hassle." [See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6371013) CA Chelsea A. administrative assistant > "Super helpful, and that the map showing what jobs are already on the schedule and each person has their own color pin." [See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6292119) JG Josh G. RSI Reports Developer > "I've gone through the certification process a few months ago and those seemed a bit dated as well." [See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6186442) HM Hope M. Operations Manager > "Service trade has made my work life so much easier." [See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6609711) JD Jacob D. Owner > "It's too restrictive for any work other than service work, and it's too expensive to only be one of multiple solutions, so..." [See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___4627497) MT Marek T. CEO > "The software provided a comprehensive solution for managing service operations, from scheduling and dispatching to invoicing..." [See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___4822637) LF Lance F. General Manager > "We are lacking on the service contract, installation management and service inspection forms." [See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___4641441) DB Dean B. Service Manager > "Both our office and field staff learned the program very quickly." [See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6517469) PD Paul D. President > "Each update results in more bugs, and have a cumulative negative result on the performance of the software." [See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___3814419) JM John M. OwnerOperator > "Customer service is top notch. " [See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___7019161) BS Beau S. Service Technician > "There are a lot of feature we could use that Service trade offers but they are too expensive of upgrades." [See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___4641445) WL William L. Service tech foreman > "What I do like most about Service trade, is just it's so user friendly." [See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6729825) ER Eric R. Me > "I like the service link but I don’t like that I have to leave service trade to send a message to a client" [See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___4651016) MT Marek T. CEO > "Additionally, the integration with mobile devices allowed technicians to access and update information in real-time,..." [See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___4822637) NR Ned R. Operations Manager > "Tracking time for payroll is almost impossible." [See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___4657735) BB Brad B. President > "Servicetrade makes all team members communicate better with our customers to best serve them." [See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6314089) BS Billy S. Director of Service > "The sales side of the software can be time consuming to teach." [See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___4641448) GP Gregg P. Service Operations Manager > "I like the quoting features the most, it allows for quick turna round from tech to the customer for fast approval of the..." [See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___4657718) BS Beau S. Service Technician > "With how expensive this app is that is something that should be included not an up charge." [See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___4641445) GC Gabriela C. Scheduler > "It's GREAT for scheduling jobs daily, weekly & monthly." [See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6247530) HC Huntere C. Operations Specialist > "The "mobile app" is great for getting PO's easily but it gets stuck all the time and glitches all the time." [See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___3288690) HM Hope M. Operations Manager > "Love, Love, service trade!" [See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6609711) HC Huntere C. Operations Specialist > "It stops working all the time and the process of reversing or editing a PO is too complicated." [See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___3288690) AL Amy L. Office Manager > "Service trade is very easy to navigate. " [See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6820323) AV Anthony V. Vice President > "Not worth the money for a small business" [See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___4627573) JE Jason E. Operations Manager > "Ease of use and customer support. " [See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6655304) JB Jay B. National Training Manager > "Really illustrates the time costs and highlights where resources are lost" [See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___3284557) CA Chelsea A. administrative assistant > "Also, what I like is that you can look up an account just by the address." [See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6292119) GB Gene B. Owner > "Integrations with accounting software is inadequate" [See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___3523998) VR Verified Reviewer Operator > "Mobile interface is acceptable" [See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#GetApp___6166128) PA Pearlene A. Operations Manager > "I am very busy and when I need help I do not have time to read an article. " [See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___3284933) NR Ned R. Operations Manager > "The email tracking of quotes to customers is nice." [See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___4657735) SM Steve M. Estimator > "Not being able to update or change anything." [See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___3284588) PA Peggy A. Service Coordinator > "Support is always a click away and they are very quick to respond." [See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6358827) VR Verified Reviewer Service Manager > "There have been issues with syncing from the mobile devices." [See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___2485868) PA Patrick A. Service Manager > "Overall its revamped the way we do business and has vastly improved the accuracy in which we do things." [See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___4641511) JL Jimmy L. Business Dev. Manager > "Loss of information if not saved immediately" [See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___2473461) [View Reviews](https://www.capterra.com/p/132690/ServiceTrade-Commercial/reviews/) JM Jason M. Sales Representative > "It’s a valuable tool for understanding and improving my sales performance, especially with its AI-driven call insights and time-saving summaries..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7159555) MG Mike G. VP of Sales > "Sometimes the automatic transcription can misinterpret words or phrases, especially with strong accents, background noise, or overlapping talk." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7074455) BS Billy S. Replacement Sales Rep > "The pretty much instant feedback you receive along with the roleplay feature with appointments I have run so you can go over actual scenarios..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7150024) DM Desirea M. Sales Associate > "How slow it takes for it to load the conversations after completion. Once the conversation is transcribed if you are solely going off what the..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7031052) JF James F. Operations Manager > "I am able to be on site with my team, from my office, to be able to listen in and assist them with their interactions with the clients." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7075591) NB Nate B. Salesman > "The UI changes frequently so sometimes it can be hard to find past recordings." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7140222) JO Jeff O. Certified Field Inspector > "I can give and receive feedback almost anytime, and the AI tech can be helpful in helping me gleam info from long recordings after I’ve long..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7074981) TS Tim S. General Manager > "It can have a hard time transcribing the conversation and figuring out who is talking during conversations." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7079589) TH Thomas H. Safety Advisor > "I have been a daily user for over a year and I have increased my conversion rates and average tickets substantially with just a focus on..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7078219) VR Verified Reviewer Owner > "Due to the unresponsiveness of Rilla and the insistence on the last $6K payment ($18K I thought was a good amount for 30 days), I can not..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7119586) MG Mike G. VP of Sales > "What I like most about Rilla is how effortlessly it turns everyday sales conversations into clear, coachable insights without adding friction..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7074455) MO Michelle O. Senior design consultant > "While conversations have to be deleted if there's one point that needs to be removed." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7076901) MG Mike G. VP of Sales > "It makes it easy to identify what top performers are doing differently and turn real conversations into actionable improvement. While there’s a..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7074455) TS Trevor S. Service technician > "It takes a while for the app to learn to get customers names correct." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7085411) ME Matthew E. CRM Manager > "It allows us to support our customers quicker and better and gives us a level of security for both our Service Professionals and customers that..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7044702) JO Jeff O. Certified Field Inspector > "I sometimes forget to stop recording - not much Rilla can do - I don’t want it popping up in appointments!" [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7074981) ZC Zac C. Owner and Sales > "Rilla is amazing, we went to one of their conferences last year, just me and my partner, we've both been to these types of conventions before..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7075159) JF Jennifer F. General Manager > "I wish I could schedule a time to send a comment. When I leave comments late at night I don’t want to send the comment unless it’s office hours." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6828565) TH Thomas H. Safety Advisor > "The customer support is second to none and every single time I reach out with even the most minor or mundane issue or question I receive..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7078219) MW Matt W. Service Writer > "It often gets the client and the customer roles confused." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7089484) MW Matt W. Service Writer > "The written transcripts of phone calls offer a great way to go back and review conversations with customers." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7089484) JB Joseph B. Inside sales agent > "The crm I’m using tends to be quite buggy so I doubt this is a rilla issue." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7126016) JO Jeff O. Certified Field Inspector > "I like the AI help - great to have a summary of what was discussed, what concerns there were, etc. Helps boost my professionalism." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7074981) LL Lejaune L. Design Consultant > "Sometimes it does not understand all my words due to me being far away or if my customer has a heavy accent." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7070151) DT Derrick T. Sales Manager > "I love that my team are able to review their calls themselves and the analytics changes the game when it comes to coaching." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7115773) TD Trinten D. Certified home improvement expert > "Sometimes the app operates funny and stalls while I am uploading photos even when I have internet connection." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6437251) DB Dan B. Home Improvement Consultant > "I enjoy how it picks up a two way conversation and the AI feature is able to transcribe it so I can go back and look over my prior conversations." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7000846) DB Dustin B. Design Consultant > "It’s not perfect, it doesn’t pick up everything and scribe it out correctly." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7100939) BK Brandon K. General Manager > "I love being able to be there for all my reps, especially with Rilla LIVE I can hop on and see what my reps need before they even call." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7074874) JR Jim R. Sales Manager > "The texts and emails are relentless on my phone and computer with messages on the weekend." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7043972) JA Jade A. CS > "It’s a great tool for tracking and reviewing calls, providing clear insights that help improve team communication and performance." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7034827) CB Carrie B. Design Consultant > "I have to sell it and it adds to the already long consultation." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7089590) CS Chris S. Heating and cooling technician > "The ease of the app doing the conversation summary and writes it out for u helps call quality and feedback and peace of mind" [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7095129) SP Sean P. President > "So much information to train, ridealongs process could be faster, I get sucked into listening to the whole thing, coachable moments aren't..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6531615) RB Robert B. Garage Door Technician > "Rilla has allowed me to adopt winning techniques used by top reps and techs in my company and create higher ticket averages for myself. " [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6495362) SS Sarith S. Exterior Design Consultant > "This creates a delay before appointments where i have to reset mic access to record" [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6451141) JH Joanne H. Area Sales Manager > "This helps me gain insight to why the sale stopped and helps with my coaching of the Team. " [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7090708) JB Joseph B. Inside sales agent > "We don’t need to do call reviews at all." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7126016) KR Kristen R. Customer Sales Rep > "Rilla is helpful with all inbound and outbound calls to ensure top quality service. " [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7105429) Delbert M. Sr Account Manager > "Honestly I can point out anything that I dislike about Rilla. If I had to point out something it would be the slow upload time." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6872484) CM Chris M. Director of Operations > "Rilla provides accurate instant feedback that allows for another level of accountability and improvement for the field that we were previously..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6462211) SL Sarah L. Design consultant > "Not great at speech recognition when translating to text." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6886241) VR Victoria R. Coordinator > "We really enjoy Rilla from the task to the ai learning tips to the summary added to service titan." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7081537) VR Verified Reviewer Sales Rep > "Sometimes it just doesn't get reality." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7177034) JJ James J. HVAC Service Manager > "Rilla has helped me provide consistent coaching and real time feedback to improve the customer experience while increasing revenue and overall..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7068446) TC Tonia C. analytics and Marketing Manager > "There was a lot of up front work that we were not prepped and prepared for." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7032177) JK Joe K. Design Consultant and Sales > "Rilla is a wonderful tool. Since my sales job involves so much drive time, reviewing my appointments by listening to them while driving is a..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6510320) PP Paris P. Sales Manager > "It does drain phone battery. And it does not record phone calls." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6845389) TL Thomas L. New Home Consultant > "I like the feedback and recommendations based on customer interaction. Once we figured out how to use it the software became an asset." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7087367) CS Chandler S. Design Consultant > "The audio feedback is rough on a phone speaker." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7056628) CR Clemens R. Partner > "The AI integration is fantastic, and the areas it targets are evidence-based and predictive of success in a sales or negotiation environment." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6569695) DH Danny H. Design consultant > "It keeps you in check for your presentation but it can also have a negative effect if you feel like big brother is watching" [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6510473) GF Garrett F. Online Sales Specialist > "The feedback from the AI tool is much more accurate and helpful than other AI tools we've used in the past as well." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7153234) MM Michael M. Service Tech Sales > "Mumbling and fast talking are the two biggest." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6858775) TL Thomas L. New Home Consultant > "I was skeptical at first, but we sales professionals need to stay professional and Rilla is a great tool for checking yourself regularly." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7087367) AC Ashley C. Service Advisor > "It can't distinguish between different voices between phones." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6794349) MD Matthew D. Sales Rep > "The call quality and feedback is really spot on, and helpful to see what I missed or did really well at." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7160217) RB Robert B. Garage Door Technician > "Mobile app search function doesn’t always seem to work. " [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6495362) MD Matthew D. Sales Rep > "Helps you stay the course, become disciplined and consistent, and find areas of improvement." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7160217) CH Carter H. Sales Representative > "However, ai language learning and voice recognition is virtually impossible to trust." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6712676) PH Paige H. General Office Manager > "Very easy to use and give us very valuable feedback on conversations with clients to help us improve our scripting for future interactions...." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7034584) TL Thomas L. New Home Consultant > "Hearing my own voice was painful at first." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7087367) TS Trevor S. Service technician > "Rilla is a good tool to improve call quality for customers." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7085411) JB James B. Process Auditor > "Ultimately, the bugs/glitches/yet-to-be-implemented issues I'm referencing don't impact the usage of the product, and half of them can be..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6300758) BC Bridgette C. Office Manager > "Rilla has provided us with a way to provide one on one training and ridealong capability without having to spend an entire day to be there." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6607728) GC Geoff C. Service Manager > "As with any voice transcription the voice transcription is not 100%." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6570609) CS Chandler S. Design Consultant > "I like that I am able to record talk ratio along with talk speed." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7056628) MC Michael C. Sales Manager > "not being able to use some features on tablet" [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6399668) PH Paige H. General Office Manager > "Very positive experience with the exception of the difficulties of call recording which is where all of our customer support conversations take..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7034584) TC Tonia C. analytics and Marketing Manager > "This dilutes our trackers." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7032177) JK Jeff K. Electrical Manager > "I like that it will coach my technicians and gives me the opportunity to do ridealong coaching with them without actually spending the time to..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6817546) DE Dave E. Field Supervisor > "Transcripts don't always match the real audio." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6510110) AJ Anthony J. Sales Consultant > "This platform also makes it easy so I don’t have to have my face crammed in a notebook while with my customers." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7011757) HS Henry S. Electrician, Training Coordinator > "I had initial hesitations about the recording piece, but \[sensitive content hidden\] squashed all of those in his presentation." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6463932) GC Geoff C. Service Manager > "Rilla allows me to be far more in tune with the operations in the field and allow me to improve and coach more effectively" [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6570609) DB Dylan B. Service Manager > "It doesn't pick up on the correct person that is speaking at the moment sometimes." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6551323) CS Christian S. Service Manager > "The platform is straightforward to use, and the coaching value has been especially helpful for development and accountability." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7140164) KK Kristie K. Water Technician > "Getting signed out and having issues being able to sign back in" [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6565427) JZ Jim Z. Management > "I appreciate the opportunity to share with the team on how to improve our lives!" [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7075106) RM ROEL M. HVAC SUPERVISOR > "AI NOT BEING ABLE TO DETECT WHEN ITS VOICE FROM TV,RADIO,OR REAL PERSON AND LABELING AS "CUSTOMER WHEN ITS NOT"" [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6272921) [View Reviews](https://www.capterra.com/p/10016798/Rilla/reviews/) ## User interface 4.62 (343) [Rilla](https://www.capterra.com/p/10016798/Rilla/) 4.81 (361) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features ServiceTrade Top features 43/49 - Accounting Integration - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Automated Scheduling - Billing & Invoicing - Calendar Management - Client Portal - Contract/License Management - Customer Database - Customer History - Customer Management - Customizable Forms - Customizable Reports - Dispatch Management - Drag & Drop - Driver ETA - Electronic Payments - Electronic Signature - Generative AI - GPS - Historical Reporting - Inventory Control - Inventory Management - Job Management - Job Tracking - Location Tracking - Maintenance Scheduling - Mobile Access - Performance Metrics - Project Management - QuickBooks Integration - Quotes/Estimates - Real-Time Data - Real-Time Updates - Reminders - Reporting & Statistics - Route Optimization - Routing - Scheduling - Self Service Portal - Service History - Status Tracking - Technician Management - Third-Party Integrations - Time Tracking - Work Order Management [See all features](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#features) Rilla 35/49 - Accounting Integration - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Automated Scheduling - Billing & Invoicing - Calendar Management - Client Portal - Contract/License Management - Customer Database - Customer History - Customer Management - Customizable Forms - Customizable Reports - Dispatch Management - Drag & Drop - Driver ETA - Electronic Payments - Electronic Signature - Generative AI - GPS - Historical Reporting - Inventory Control - Inventory Management - Job Management - Job Tracking - Location Tracking - Maintenance Scheduling - Mobile Access - Performance Metrics - Project Management - QuickBooks Integration - Quotes/Estimates - Real-Time Data - Real-Time Updates - Reminders - Reporting & Statistics - Route Optimization - Routing - Scheduling - Self Service Portal - Service History - Status Tracking - Technician Management - Third-Party Integrations - Time Tracking - Work Order Management [See all features](https://www.capterra.com/p/10016798/Rilla/#features) ### Recognition ServiceTrade is recognized as a top-rated tool in 5 Capterra Shortlist reports No recognitions have been awarded to Rilla ### Deployment & support ServiceTrade Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Rilla Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details ServiceTrade - By ServiceTrade - Located in United States - Founded in 2013 Rilla - By Rilla - Located in United States - Founded in ## Popular Comparisons [ServiceTrade](https://www.capterra.com/p/132690/ServiceTrade-Commercial/)[4.62 (343)](https://www.capterra.com/p/132690/ServiceTrade-Commercial/reviews/) vs [FieldPulse](https://www.capterra.com/p/153475/FieldPulse/)[4.59 (466)](https://www.capterra.com/p/153475/FieldPulse/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.4 Features 4.4 4.5 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/132690-153475/ServiceTrade-Commercial-vs-FieldPulse) [Rilla](https://www.capterra.com/p/10016798/Rilla/)[4.81 (361)](https://www.capterra.com/p/10016798/Rilla/reviews/) vs [Fathom](https://www.capterra.com/p/276054/Fathom/)[4.96 (808)](https://www.capterra.com/p/276054/Fathom/reviews/) Contact vendor for pricing Price $15/month 4.7 Features 4.9 4.8 Ease of Use 5.0 [View full comparison](https://www.capterra.com/compare/276054-10016798/Fathom-vs-Rilla) [ServiceTrade](https://www.capterra.com/p/132690/ServiceTrade-Commercial/)[4.62 (343)](https://www.capterra.com/p/132690/ServiceTrade-Commercial/reviews/) vs [Jobber](https://www.capterra.com/p/127994/Jobber/)[4.58 (1,463)](https://www.capterra.com/p/127994/Jobber/reviews/) Contact vendor for pricing Price $39/month 4.4 Features 4.3 4.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/127994-132690/Jobber-vs-ServiceTrade-Commercial) [Rilla](https://www.capterra.com/p/10016798/Rilla/)[4.81 (361)](https://www.capterra.com/p/10016798/Rilla/reviews/) vs [Talkatoo](https://www.capterra.com/p/198507/Talkatoo/)[4.71 (221)](https://www.capterra.com/p/198507/Talkatoo/reviews/) Contact vendor for pricing Price $40/month 4.7 Features 4.6 4.8 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/198507-10016798/Talkatoo-vs-Rilla) [ServiceTrade](https://www.capterra.com/p/132690/ServiceTrade-Commercial/)[4.62 (343)](https://www.capterra.com/p/132690/ServiceTrade-Commercial/reviews/) vs [Connecteam](https://www.capterra.com/p/153140/Connecteam/)[4.64 (5,298)](https://www.capterra.com/p/153140/Connecteam/reviews/) Contact vendor for pricing Price $29/month 4.4 Features 4.5 4.5 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/132690-153140/ServiceTrade-Commercial-vs-Connecteam) [Rilla](https://www.capterra.com/p/10016798/Rilla/)[4.81 (361)](https://www.capterra.com/p/10016798/Rilla/reviews/) vs [Gong.io](https://www.capterra.com/p/157969/Gong-io/)[4.81 (561)](https://www.capterra.com/p/157969/Gong-io/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.7 Features 4.7 4.8 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/157969-10016798/Gong-io-vs-Rilla) [ServiceTrade](https://www.capterra.com/p/132690/ServiceTrade-Commercial/)[4.62 (343)](https://www.capterra.com/p/132690/ServiceTrade-Commercial/reviews/) vs [BuildOps](https://www.capterra.com/p/194155/BuildOps/)[4.43 (177)](https://www.capterra.com/p/194155/BuildOps/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.4 Features 4.2 4.5 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/132690-194155/ServiceTrade-Commercial-vs-BuildOps) [Rilla](https://www.capterra.com/p/10016798/Rilla/)[4.81 (361)](https://www.capterra.com/p/10016798/Rilla/reviews/) vs [Transkriptor](https://www.capterra.com/p/251933/Transkriptor/)[4.75 (551)](https://www.capterra.com/p/251933/Transkriptor/reviews/) Contact vendor for pricing Price $8.33/month 4.7 Features 4.7 4.8 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/251933-10016798/Transkriptor-vs-Rilla) [ServiceTrade](https://www.capterra.com/p/132690/ServiceTrade-Commercial/)[4.62 (343)](https://www.capterra.com/p/132690/ServiceTrade-Commercial/reviews/) vs [Fieldd](https://www.capterra.com/p/203654/Fieldd/)[4.96 (142)](https://www.capterra.com/p/203654/Fieldd/reviews/) Contact vendor for pricing Price $199/month 4.4 Features 4.9 4.5 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/132690-203654/ServiceTrade-Commercial-vs-Fieldd) [Rilla](https://www.capterra.com/p/10016798/Rilla/)[4.81 (361)](https://www.capterra.com/p/10016798/Rilla/reviews/) vs [Connecteam](https://www.capterra.com/p/153140/Connecteam/)[4.64 (5,298)](https://www.capterra.com/p/153140/Connecteam/reviews/) Contact vendor for pricing Price $29/month 4.7 Features 4.5 4.8 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/153140-10016798/Connecteam-vs-Rilla) [ServiceTrade](https://www.capterra.com/p/132690/ServiceTrade-Commercial/)[4.62 (343)](https://www.capterra.com/p/132690/ServiceTrade-Commercial/reviews/) vs [Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.27 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/) Contact vendor for pricing Price $245/month 4.4 Features 4.1 4.5 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/132690-135788/ServiceTrade-Commercial-vs-Service-Fusion) [Rilla](https://www.capterra.com/p/10016798/Rilla/)[4.81 (361)](https://www.capterra.com/p/10016798/Rilla/reviews/) vs [Jobber](https://www.capterra.com/p/127994/Jobber/)[4.58 (1,463)](https://www.capterra.com/p/127994/Jobber/reviews/) Contact vendor for pricing Price $39/month 4.7 Features 4.3 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/127994-10016798/Jobber-vs-Rilla)