# Compare ServiceTrade vs Service Fusion 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Service Fusion and ServiceTrade based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/132690-135788/ServiceTrade-Commercial-vs-Service-Fusion

---

# Service Fusion vs ServiceTrade Features and Cost Comparison

Last updated March 14th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Service FusionServiceTrade2/4 selected

[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.3 (289)](https://www.capterra.com/p/135788/Service-Fusion/reviews/)

[ServiceTrade](https://www.capterra.com/p/132690/ServiceTrade-Commercial/)[4.6 (339)](https://www.capterra.com/p/132690/ServiceTrade-Commercial/reviews/)

[## Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.3 (289)](https://www.capterra.com/p/135788/Service-Fusion/reviews/)

Starting Price

$245.00/month

Value-for-Money

4.3

Functionality

4.1

Ease of Use

4.3

Customer Service

4.3

Reviews Sentiment

BM

TW

JW

Based on [289 reviews](#user-reviews)

Positive

248

Neutral

16

Negative

25

[## ServiceTrade](https://www.capterra.com/p/132690/ServiceTrade-Commercial/)[4.6 (339)](https://www.capterra.com/p/132690/ServiceTrade-Commercial/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.5

Functionality

4.4

Ease of Use

4.6

Customer Service

4.7

Reviews Sentiment

JH

Based on [339 reviews](#user-reviews)

Positive

325

Neutral

11

Negative

3

What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 5,928 reviews from field service management software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

77%Fit

Feature ratings

Mobile Access

4.1

Scheduling

4.4

Billing & Invoicing

4.1

Quotes/Estimates

4.0

CRM

3.5

79%Fit

Not enough reviews

Feature ratings

Mobile Access

4.3

Scheduling

4.6

Billing & Invoicing

4.1

Quotes/Estimates

4.6

CRM

4.0

User satisfaction

User satisfaction

4.3

User reviews[289](https://www.capterra.com/p/135788/Service-Fusion/reviews/)

Ease of use

4.3

Functionality

4.1

Value for money

4.3

Customer support

4.3

User satisfaction

4.6

User reviews[339](https://www.capterra.com/p/132690/ServiceTrade-Commercial/reviews/)

Ease of use

4.6

Functionality

4.4

Value for money

4.5

Customer support

4.7

Price starts from

Price starts from

$245Flat Rate, Per Month

-   Free version
-   Free trial

Price starts from

\--

-   Free version
-   Free trial

Best for

Best for

Service Fusion is used by HVAC contractors, plumbers, electricians, appliance repair services, locksmiths, landscapers, cleaning services, and field service contractors.

Best for

It is designed for commercial mechanical and fire contractors, HVAC contractors, fire protection services, mechanical service providers, refrigeration contractors, and electrical service providers.

## User reviews

Pros & cons

BM

Bobby M.

Owner

> "The ability to have all of the most important functions of my business in one software that also automates customer..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074207)

AG

Andrew G.

Production Manager

> "After all they produce software for managing relationships and billing clients but they can't allow their own clients to..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7020270)

TW

TRAVIS W.

Service Manager

> "The platform is user‑friendly, and once everything is set up, it streamlines scheduling, dispatching, and customer..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7079054)

RP

Rick P.

President

> "Being unable to view "ALL" the PM Jobs for each month in a LARGE VIEWABLE WINDOW sucks!"

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7075403)

JW

Jim W.

Operations Manager

> "It is accomplishing or primary goal which was to create a record of jobs past so that we can reference them inthe future..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7075829)

CR

Carina R.

Accounts Receivable

> "not been able to void invoices, the service management agreement does not detail anything this feature should be able to..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6280870)

CM

Chelsea M.

Office Manager

> "I like the customer support, and that our technicians can add notes and photos in real time."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074813)

TB

Tony B.

Account Executive

> "I have not been able to figure out if there is a way to search for customers based on geographic location."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074190)

TW

TRAVIS W.

Service Manager

> "Having customer history, job notes, and quotes in one system improves response time and accuracy."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7079054)

AG

Andrew G.

Production Manager

> "Then they refused to make the switch and started to deactivate my team's accounts, meanwhile our team is trying to get..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7020270)

SH

Sharon H.

Office Administrator

> "Service Fusion provides good value for money, easy to use for the entire team, prompt and helpful customer support, and..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074932)

MC

Michael C.

Manager

> "Task" items mysteriously delete themselves from the schedule. But the real issue is our data. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7105357)

EG

Ed G.

Sales Management

> "Very satisfied, very easy to navigate, the menu is clear and precise, reports function works very well I like it you can..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7108434)

RS

Rebecca S.

Office Manager

> "When doing progress billing it is not easy to add late fees to the last invoice paid. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074164)

TW

TRAVIS W.

Service Manager

> "Mobile app access keeps field techs aligned and reduces back‑and‑forth emails or calls."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7079054)

DC

Daniel C.

Service Manager

> "After last upgrade the web site has slow page boot up."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074799)

SS

Stacey S.

Owner, accounts payable, admin

> "I love that they have a phone system that works over the internet, loads of additional features such as inventory..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6562721)

AN

Albert N.

President

> "Service call a.i. needs a lot of work for a new set up and to many missed calls as customer service told me that if i..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6280913)

AG

Alfred G.

sales manager

> "i like the schedule, its friendly usage and the billing is good, payments and invoice is good , communication ifs good"

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7095807)

CA

Chris A.

Territory Manager

> "Moving to new pages and functions having it go off needs to stop!"

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074310)

DM

Duane M.

Cabinet And Appliance Manager

> "I like the overall layout, and being able to color code the jobs for an easy visualization. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074179)

CY

Chad Y.

Sales

> "system is very user friendly, The support-help could be better, I don't like the online help request function."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074390)

DC

Daniel C.

Service Manager

> "I use Service Fusion daily to track and complete task with great confidence and accuracy. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074799)

MJ

Melissa J.

Business Manager

> "Nobody has resolved our issue in our almost-two-years with SF of syncing. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074166)

JH

John H.

Owner

> "I find the software overall very easy to use, and not being huge on using a computer I find it simple to look up our..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074151)

JW

Jennifer W.

Customer Relations Manager

> "Some of the updates that have caused issues with the program."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074147)

MJ

Melissa J.

Business Manager

> "The Jobs Dashboard and Estimates Dashboard make it so easy to find the information we are looking for."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074166)

BH

Breanna H.

Builder Relations Manager

> "I have experienced the dispatch page not loading at times."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074216)

JH

John H.

Owner

> "I appreciate how easy it is to generate a PO#, and the ability to email it to any of our vendors to get the order placed."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074151)

AW

Andrea W.

Administrative Assistant

> "The scheduling and reporting features are sometimes skewed if the date is not entered correctly."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6281846)

LE

Leisa E.

Administrative Assistant

> "It is very detailed and helps keep my day-to-day task organized."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074148)

JP

Jamie P.

Project Engineer

> "Document set up and formatting is a major challenge, especially if you have a lot of info for a small space."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6280995)

JH

John H.

Owner

> "It's very easy for me to update an existing customer, or to add a new customer to the system."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074151)

MC

Michael C.

Manager

> "Customer service is virtually nonexistent. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7105357)

RS

Rebecca S.

Office Manager

> "Love the communication with the customer through emails and text message. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074164)

SS

Stacey S.

Owner, accounts payable, admin

> "At first we were excited about the new platform, but after four months of paying for our current platform (Jobber) and..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6562721)

PK

Pavan K.

Project Manager

> "Over all its good. but if you can speed up the pages opening time, that would be great."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7076819)

PB

Paul B.

Member

> "Also getting our text numbers back to our main number not a 888 number still is a problem."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6280843)

MC

Miriam C.

Office Manager

> "It has truly simplified our workload and schedules. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074710)

EV

Elizabeth V.

Accounting

> "Can not take payments for multiples locations at the same time if they are separate accounts."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6280837)

EG

Ed G.

Sales Management

> "Very easy to create an estimate as well as converting an estimate into a job"

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7108434)

SS

Stacey S.

Owner, accounts payable, admin

> "Even more disappointing that they have no way to migrate job history and it took us four months and so far about 4k to..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6562721)

CM

Chelsea M.

Office Manager

> "Invoicing directly from the software is great"

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074813)

SS

Stacey S.

Owner, accounts payable, admin

> "We've spent a lot of time working on getting it set up but can't continue investing time and money into a program that..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6562721)

CY

Chad Y.

Sales

> "converting estimates to orders very easy"

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074390)

SS

Stacey S.

Owner, accounts payable, admin

> "Even last week when they charged our card for $2500 with zero explanation (I can only assume it's for the next three..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6562721)

CA

Chris A.

Territory Manager

> "Very easy to navigate and the estimating function is a game changer!"

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074310)

NA

Natalie A.

Manager

> "invoicing can be complicated when you change to progress billing."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6281856)

CY

Chad Y.

Sales

> "scheduling is easy and adaptable with changes"

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074390)

SS

Stacey S.

Owner, accounts payable, admin

> "The breaking point came yesterday when we discovered much to our chagrin that the job history could not be migrated. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6562721)

CA

Chris A.

Territory Manager

> "Field workers also love the convenience in the field."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074310)

AJ

Alicia J.

Co-Owner

> "Not being able to see the customer file while taking a payment. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6282156)

BH

Breanna H.

Builder Relations Manager

> "There are so many different features this program offers."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074216)

JL

Jessica L.

Project manager

> "Reports are not easy to use."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074146)

PM

Petrina M.

Operation Manager

> "Over all when we switched it was difficult, we had a really good capable Service Fusion person that went above and..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6280877)

FW

Frank W.

Service Manager

> "The accounting side can be a little confusing especially for a novice with that side of the business."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6282096)

KL

Kevin L.

Operations Manager

> "very user friendly, takes less than 30 minutes to cover what is needed for a new tech or office worker that needs to use..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6280854)

LW

Lisa W.

Office Manager

> "Invoicing issues before job is done."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6280829)

JS

Janine S.

owner

> "Service Fusion has so many options that you can create; the setup is robust but worth it."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6280860)

SS

Stacey S.

Owner, accounts payable, admin

> "Really disappointing customer service and trying to cancel is turning out to be incredibly difficult! "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6562721)

MC

Miriam C.

Office Manager

> "I recommend it to everyone who has service technicians and schedules."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074710)

SS

Stacey S.

Owner, accounts payable, admin

> "Rather than throw good money after bad, we're pulling the plug. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6562721)

FW

Frank W.

Service Manager

> "After working with Service Fusion for 2+ years I understand that I have more to learn from it, but it sure makes certain..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6282096)

LJW

Lila J W.

Broker

> "We signed up because their sales people told us that their system would work for what we needed. After we signed up..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___5091621)

HC

Heather C.

Director of Data Management

> "Customer service has also been awesome."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7078443)

LJW

Lila J W.

Broker

> "We will never use or recommend this service. If their sales force can not be honest upfront and the administration..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___5091621)

HS

Hannah S.

Project Manager Assistant

> "Customer support is always quick and knows how to help."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074339)

AD

Alex D.

Administrative

> "Also, our customers in QB had customer numbers in front of their names, and its an ongoing issue with the integration..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___4631433)

JB

Jeanie B.

Administrator

> "The technicians are fabulous to work with. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074320)

AL

Adam L.

President

> "The new company leadership is unethical."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#SoftwareAdvice___6508225)

LZ

Leah Z.

General Manager

> "Easy scheduling."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7081144)

SJ

Steven J.

Operations

> "Customer support was not very responsive."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6553188)

EG

Ed G.

Sales Management

> "Very easy to create jobs. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7108434)

SA

Samuel A.

Software

> "Sometimes the platform falls short of system stability issues."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___4816852)

BA

Brian A.

Service Manager

> "This app/ program is the easiest to learn and use."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074204)

LM

Larissa M.

Owner

> "They also took several weeks to cancel my account after emailing and calling."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___5058872)

JW

Jennifer W.

Customer Relations Manager

> "Easy to use and ability to talk with quickbooks."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074147)

AW

Alex W.

Service Manager

> "They have NO offline functionality on the mobile app."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#SoftwareAdvice___4787971)

RV

Rick V.

president

> "scheduling, mobile app, estimating are good"

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6280834)

MC

Michael C.

President

> "We had to hire 3rd party developers to try to make it work, and it was not possible."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6042665)

[View Reviews](https://www.capterra.com/p/135788/Service-Fusion/reviews/)

JH

Jerry H.

General Manager - Owner

> "With ST we are able to fully run our business with the easy of customer locations, ticket prep, quoting and..."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6763770)

JT

Janea T.

Data Analyst

> "My biggest gripe is that there should be an option to set up notifications for things like New Deficiencies Added..."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6301231)

JL

Jessica L.

Dispatcher

> "I use ServiceTrade every day to dispatch our technicians, I like that they are able to have all information for..."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6350240)

KG

Kenneth G.

Safety Manager

> "There is nothing worse than being stranded at a customer for an extra half hour on a Friday because someone decided..."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6850752)

HM

Hope M.

Operations Manager

> "It has cut down on the time it takes for scheduling, helps us assure that our repeat services are on track, and..."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6609711)

AK

Adam K.

Regional manager

> "Do not like that you have to write a service and job description think they are the same."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6814049)

CH

Carlo H.

Dispatcher

> "Scheduling, dispatching, creation of job/services, collection of client information for a robust and useful..."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6450019)

DG

Dave G.

National Service Manager

> "We have also has some issues with Time Card and glitches with the software over time."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6321543)

GP

Geoff P.

General Manager

> "I like how jobs are created, how a technician can create deficiencies (with pictures), the quoting process,..."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6421429)

AB

Andrew B.

VP of Life Safety

> "We get multiple deficiencies in ST because the form asks the same question multiple times"

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6758844)

CH

Carlo H.

Dispatcher

> "My experience with Service Trade has been mostly positive and the only real snags have been the lack of even broader..."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6450019)

DG

Dusty G.

HVAC Service

> "I dislike the web and or the app availability to ServiceTrade."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6778574)

CA

Chelsea A.

administrative assistant

> "Super helpful, and that the map showing what jobs are already on the schedule and each person has their own color..."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6292119)

DS

Donovan S.

Supervisor

> "Trying to get a person on the phone to talk about issues was a nightmare."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6808143)

JH

Jerry H.

General Manager - Owner

> "I continually push this product to other fire service providers that I know as well as other field service providers."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6763770)

DB

Dean B.

Service Manager

> "Labor and Material entry screen on work orders is a little jumpy."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6517469)

JM

John M.

OwnerOperator

> "Service trade staff are always there to help with any issues. "

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___7019161)

CH

Cj H.

Service manager

> "Sometimes the tech photos will not load properly"

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6304658)

MT

Marek T.

CEO

> "The software provided a comprehensive solution for managing service operations, from scheduling and dispatching to..."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___4822637)

SD

Steve D.

Service Manager

> "They seemed to have problems before using the app before some of the updates."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6879379)

MT

Marek T.

CEO

> "Additionally, the integration with mobile devices allowed technicians to access and update information in real-time,..."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___4822637)

DE

Doug E.

VP

> "It's not compatible to with ProContractor, our accounting system."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6551637)

BB

Brad B.

President

> "Servicetrade makes all team members communicate better with our customers to best serve them."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6314089)

VR

Verified Reviewer

Lead Coordinator

> "Not syncing with the appropriate codes, is a hassle."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6371013)

CH

Carlo H.

Dispatcher

> "The best part of Service Trade is the cohesive integration of between roles."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6450019)

JG

Josh G.

RSI Reports Developer

> "I've gone through the certification process a few months ago and those seemed a bit dated as well."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6186442)

HC

HEATHER C.

Office manager

> "We especially love how we can set up reoccurring services and reoccurring jobs."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6603844)

JD

Jacob D.

Owner

> "It's too restrictive for any work other than service work, and it's too expensive to only be one of multiple..."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___4627497)

GC

Gabriela C.

Scheduler

> "It's GREAT for scheduling jobs daily, weekly & monthly."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6247530)

LF

Lance F.

General Manager

> "We are lacking on the service contract, installation management and service inspection forms."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___4641441)

JM

John M.

OwnerOperator

> "Customer service is top notch. "

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___7019161)

PD

Paul D.

President

> "Each update results in more bugs, and have a cumulative negative result on the performance of the software."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___3814419)

CA

Chelsea A.

administrative assistant

> "Also, what I like is that you can look up an account just by the address."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6292119)

BS

Beau S.

Service Technician

> "There are a lot of feature we could use that Service trade offers but they are too expensive of upgrades."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___4641445)

HM

Hope M.

Operations Manager

> "Service trade has made my work life so much easier."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6609711)

ER

Eric R.

Me

> "I like the service link but I don’t like that I have to leave service trade to send a message to a client"

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___4651016)

DB

Dean B.

Service Manager

> "Both our office and field staff learned the program very quickly."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6517469)

NR

Ned R.

Operations Manager

> "Tracking time for payroll is almost impossible."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___4657735)

AL

Amy L.

Office Manager

> "Service trade is very easy to navigate. "

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6820323)

GB

Gene B.

Owner

> "Integrations with accounting software is inadequate"

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___3523998)

WL

William L.

Service tech foreman

> "What I do like most about Service trade, is just it's so user friendly."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6729825)

BS

Billy S.

Director of Service

> "The sales side of the software can be time consuming to teach."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___4641448)

PA

Peggy A.

Service Coordinator

> "Support is always a click away and they are very quick to respond."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6358827)

BS

Beau S.

Service Technician

> "With how expensive this app is that is something that should be included not an up charge."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___4641445)

GP

Gregg P.

Service Operations Manager

> "I like the quoting features the most, it allows for quick turna round from tech to the customer for fast approval of..."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___4657718)

HC

Huntere C.

Operations Specialist

> "The "mobile app" is great for getting PO's easily but it gets stuck all the time and glitches all the time."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___3288690)

HM

Hope M.

Operations Manager

> "Love, Love, service trade!"

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6609711)

HC

Huntere C.

Operations Specialist

> "It stops working all the time and the process of reversing or editing a PO is too complicated."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___3288690)

CA

Chelsea A.

administrative assistant

> "Love service trade!"

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6292119)

AV

Anthony V.

Vice President

> "Not worth the money for a small business"

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___4627573)

JE

Jason E.

Operations Manager

> "Ease of use and customer support. "

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6655304)

JB

Jay B.

National Training Manager

> "Really illustrates the time costs and highlights where resources are lost"

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___3284557)

VR

Verified Reviewer

Operator

> "Mobile interface is acceptable"

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#GetApp___6166128)

PA

Pearlene A.

Operations Manager

> "I am very busy and when I need help I do not have time to read an article. "

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___3284933)

NR

Ned R.

Operations Manager

> "The email tracking of quotes to customers is nice."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___4657735)

SM

Steve M.

Estimator

> "Not being able to update or change anything."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___3284588)

PA

Patrick A.

Service Manager

> "Overall its revamped the way we do business and has vastly improved the accuracy in which we do things."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___4641511)

VR

Verified Reviewer

Service Manager

> "There have been issues with syncing from the mobile devices."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___2485868)

SM

Seth M.

VP Operations

> "From rollout to ongoing field operation, ServiceTrade has been a breath of fresh air for our service department."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___4641455)

JL

Jimmy L.

Business Dev. Manager

> "Loss of information if not saved immediately"

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___2473461)

[View Reviews](https://www.capterra.com/p/132690/ServiceTrade-Commercial/reviews/)

## User interface

4.27 (289)

4.62 (339)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Accounting Integration

207

Important

Activity Dashboard

150

Important

Activity Tracking

120

Important

Service Fusion

Top features

33/45

-   Accounting Integration
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   AI Summarization
-   Alerts/Notifications
-   API
-   Billing & Invoicing
-   Calendar Management
-   Chatbot
-   Contact Database
-   Contract/License Management
-   CRM
-   Customizable Fields
-   Customizable Forms
-   Dispatch Management
-   Documentation Management
-   Drag & Drop
-   Electronic Signature
-   File Storage
-   Forms Management
-   Generative AI
-   GPS
-   Inventory Management
-   Maintenance Scheduling
-   Mobile Access
-   Monitoring
-   Online Time Clock
-   Payment Collection in the Field
-   Personalization and Recommendation
-   Process/Workflow Automation
-   Quotes/Estimates
-   Real-Time Data
-   Reporting & Statistics
-   Resource Allocation
-   Routing
-   Scheduling
-   Self Service Portal
-   Service History
-   Service Level Agreement (SLA) Management
-   Status Tracking
-   Third-Party Integrations
-   Workflow Management
-   Workforce Management
-   Work Order Management

[See all features](https://www.capterra.com/p/135788/Service-Fusion/#features)

ServiceTrade

32/45

-   Accounting Integration
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   AI Summarization
-   Alerts/Notifications
-   API
-   Billing & Invoicing
-   Calendar Management
-   Chatbot
-   Contact Database
-   Contract/License Management
-   CRM
-   Customizable Fields
-   Customizable Forms
-   Dispatch Management
-   Documentation Management
-   Drag & Drop
-   Electronic Signature
-   File Storage
-   Forms Management
-   Generative AI
-   GPS
-   Inventory Management
-   Maintenance Scheduling
-   Mobile Access
-   Monitoring
-   Online Time Clock
-   Payment Collection in the Field
-   Personalization and Recommendation
-   Process/Workflow Automation
-   Quotes/Estimates
-   Real-Time Data
-   Reporting & Statistics
-   Resource Allocation
-   Routing
-   Scheduling
-   Self Service Portal
-   Service History
-   Service Level Agreement (SLA) Management
-   Status Tracking
-   Third-Party Integrations
-   Workflow Management
-   Workforce Management
-   Work Order Management

[See all features](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#features)

### Recognition

No recognitions have been awarded to Service Fusion

No recognitions have been awarded to ServiceTrade

### Deployment & support

Service Fusion

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

ServiceTrade

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Service Fusion

-   By KickServ
-   Located in United States
-   Founded in

ServiceTrade

-   By ServiceTrade
-   Located in United States
-   Founded in 2013

## Popular Comparisons

[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.27 (289)](https://www.capterra.com/p/135788/Service-Fusion/reviews/)

vs

[Jobber](https://www.capterra.com/p/127994/Jobber/)[4.58 (1,420)](https://www.capterra.com/p/127994/Jobber/reviews/)

$245/month

Price

$39/month

4.1

Features

4.3

4.3

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/127994-135788/Jobber-vs-Service-Fusion)

[ServiceTrade](https://www.capterra.com/p/132690/ServiceTrade-Commercial/)[4.62 (339)](https://www.capterra.com/p/132690/ServiceTrade-Commercial/reviews/)

vs

[Jobber](https://www.capterra.com/p/127994/Jobber/)[4.58 (1,420)](https://www.capterra.com/p/127994/Jobber/reviews/)

Contact vendor for pricing

Price

$39/month

4.4

Features

4.3

4.6

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/127994-132690/Jobber-vs-ServiceTrade-Commercial)

[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.27 (289)](https://www.capterra.com/p/135788/Service-Fusion/reviews/)

vs

[FieldPulse](https://www.capterra.com/p/153475/FieldPulse/)[4.60 (408)](https://www.capterra.com/p/153475/FieldPulse/reviews/)

$245/month

Price

Contact vendor for pricing

4.1

Features

4.4

4.3

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/135788-153475/Service-Fusion-vs-FieldPulse)

[ServiceTrade](https://www.capterra.com/p/132690/ServiceTrade-Commercial/)[4.62 (339)](https://www.capterra.com/p/132690/ServiceTrade-Commercial/reviews/)

vs

[FieldPulse](https://www.capterra.com/p/153475/FieldPulse/)[4.60 (408)](https://www.capterra.com/p/153475/FieldPulse/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

4.4

Features

4.4

4.6

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/132690-153475/ServiceTrade-Commercial-vs-FieldPulse)

[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.27 (289)](https://www.capterra.com/p/135788/Service-Fusion/reviews/)

vs

[Connecteam](https://www.capterra.com/p/153140/Connecteam/)[4.64 (5,044)](https://www.capterra.com/p/153140/Connecteam/reviews/)

$245/month

Price

$29/month

4.1

Features

4.5

4.3

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/135788-153140/Service-Fusion-vs-Connecteam)

[ServiceTrade](https://www.capterra.com/p/132690/ServiceTrade-Commercial/)[4.62 (339)](https://www.capterra.com/p/132690/ServiceTrade-Commercial/reviews/)

vs

[Connecteam](https://www.capterra.com/p/153140/Connecteam/)[4.64 (5,044)](https://www.capterra.com/p/153140/Connecteam/reviews/)

Contact vendor for pricing

Price

$29/month

4.4

Features

4.5

4.6

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/132690-153140/ServiceTrade-Commercial-vs-Connecteam)

[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.27 (289)](https://www.capterra.com/p/135788/Service-Fusion/reviews/)

vs

[BuildOps](https://www.capterra.com/p/194155/BuildOps/)[4.52 (151)](https://www.capterra.com/p/194155/BuildOps/reviews/)

$245/month

Price

Contact vendor for pricing

4.1

Features

4.3

4.3

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/135788-194155/Service-Fusion-vs-BuildOps)

[ServiceTrade](https://www.capterra.com/p/132690/ServiceTrade-Commercial/)[4.62 (339)](https://www.capterra.com/p/132690/ServiceTrade-Commercial/reviews/)

vs

[BuildOps](https://www.capterra.com/p/194155/BuildOps/)[4.52 (151)](https://www.capterra.com/p/194155/BuildOps/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

4.4

Features

4.3

4.6

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/132690-194155/ServiceTrade-Commercial-vs-BuildOps)

[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.27 (289)](https://www.capterra.com/p/135788/Service-Fusion/reviews/)

vs

[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[4.35 (325)](https://www.capterra.com/p/150053/ServiceTitan/reviews/)

$245/month

Price

Contact vendor for pricing

4.1

Features

4.2

4.3

Ease of Use

4.1

[View full comparison](https://www.capterra.com/compare/135788-150053/Service-Fusion-vs-ServiceTitan)

[ServiceTrade](https://www.capterra.com/p/132690/ServiceTrade-Commercial/)[4.62 (339)](https://www.capterra.com/p/132690/ServiceTrade-Commercial/reviews/)

vs

[Fieldd](https://www.capterra.com/p/203654/Fieldd/)[4.96 (139)](https://www.capterra.com/p/203654/Fieldd/reviews/)

Contact vendor for pricing

Price

$199/month

4.4

Features

4.9

4.6

Ease of Use

4.9

[View full comparison](https://www.capterra.com/compare/132690-203654/ServiceTrade-Commercial-vs-Fieldd)

[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.27 (289)](https://www.capterra.com/p/135788/Service-Fusion/reviews/)

vs

[Fracttal One](https://www.capterra.com/p/159911/Fracttal/)[4.64 (1,773)](https://www.capterra.com/p/159911/Fracttal/reviews/)

$245/month

Price

Contact vendor for pricing

4.1

Features

4.5

4.3

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/135788-159911/Service-Fusion-vs-Fracttal)

[ServiceTrade](https://www.capterra.com/p/132690/ServiceTrade-Commercial/)[4.62 (339)](https://www.capterra.com/p/132690/ServiceTrade-Commercial/reviews/)

vs

[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[4.35 (325)](https://www.capterra.com/p/150053/ServiceTitan/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

4.4

Features

4.2

4.6

Ease of Use

4.1

[View full comparison](https://www.capterra.com/compare/132690-150053/ServiceTrade-Commercial-vs-ServiceTitan)