Capterra Logo
Helping businesses choose better software since 1999

CityReporter vs ServiceTrade: Which is a better fit?

Updated on February 10th, 2025
Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Summary
Key features rated by users
Features selected based on 1,862 reviews from Inspection users.
% Fit
Not enough reviews
Feature ratings
Mobile Access
4.7
Inspection Management
4.5
Work Order Management
--
Failed Inspection Tracking
4.8
Image Capture
3.8
% Fit
Missing features
Not enough reviews
Feature ratings
Mobile Access
4.4
Inspection Management
4.8
Work Order Management
4.2
Failed Inspection Tracking
NA
Image Capture
NA
User satisfaction
4.4
User reviews22
Ease of use
4.4
Functionality
4.4
Value for money
4.6
Customer support
4.9
4.6
User reviews337
Ease of use
4.5
Functionality
4.4
Value for money
4.5
Customer support
4.7
Price starts from
--
Yearly subscription
Free version
Free trial
Yearly subscription
Free version
Free trial
Best for

CityReporter targets local governments and contractors seeking to enhance operational efficiency. The software supports asset management, work orders, inspections, risk management, and mobile access.

Commercial mechanical and fire contractors

User reviews
pros & cons
Not enough reviews
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
Seth M
VP Operations
5.0

Seth: My name's Seth. I'm with Four Star Mechanical. I am the vice president of operations and manage about 55 people, and I would give ServiceTrade a five out of five stars. Prior to ServiceTrade, we utilized a portal called Fieldy that was accessible with our program or accounting software computeries, and the reason that that did not work for us, most of all, was due to trending in capabilities of that system. The ServiceTrade, after reviewing multiple softwares, was the easiest and most accessible software that we found, compared to other like softwares, to make it just an easy process for our customers to be able to see trended data for the equipment in their buildings and make rational decisions year-over-year. ServiceTrade, in the beginning, was a very easy process. The rollout took about 60 days. That's what we had set aside to make sure that it was as seamless as possible, to have as little impact on the technicians and our customers, as well as our administrators here in the office, as it could. After we had set aside that 60 days, we did realize that we probably could have got it done in about two to three weeks. Recommendations that I would make for anyone that is considering ServiceTrade is to make sure to have multiple administrators that are educated with their available sources that they have on their website, to be able to be multi-versed across the administrator positions inside the portal.

How Capterra sources reviews
View all video reviews
User interface
No videos provided by vendor
132690 video thumbnail}
1 Video
148299
4 screenshots
132690
4 screenshots

CityReporter

Top Features
35/43
  • Activity Dashboard
  • API
  • Corrective and Preventive Actions (CAPA)
  • Customer Database
  • Inspection Checklists
  • Inventory Control
  • Monitoring
  • Subcontractor Management
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Audit Management
  • Audit Trail
  • Barcode/Ticket Scanning
  • Code Enforcement
  • Compliance Management
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Dispatch Management
  • Document Management
  • Drag & Drop
  • Electronic Signature
  • Equipment Tracking
  • Failed Inspection Tracking
  • Forms Management
  • Image Capture
  • Incident Management
  • Inspection Management
  • Maintenance Scheduling
  • Mobile Access
  • Offline Access
  • Real-Time Data
  • Real-Time Reporting
  • Real-Time Updates
  • Reporting/Analytics
  • Report Templates
  • Risk Assessment
  • Task Management
  • Third-Party Integrations
  • Workflow Management
  • Work Order Management
See All features
Hide Inspection Software Features -

ServiceTrade

27/43
Show Inspection Software Features +
CityReporter
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
ServiceTrade
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
CityReporter
  • By Noratek Solutions
  • Located in Canada
  • Founded in 1999
ServiceTrade
  • By ServiceTrade
  • Located in United States
  • Founded in 2013
Recommendations

Products similar to those you're currently comparing: