# Compare ServiceTrade vs ServiceTitan 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare ServiceTitan and ServiceTrade based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/132690-150053/ServiceTrade-Commercial-vs-ServiceTitan

---

# ServiceTitan vs ServiceTrade Features and Cost Comparison

Last updated March 24th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

ServiceTitanServiceTrade2/4 selected

[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[4.3 (325)](https://www.capterra.com/p/150053/ServiceTitan/reviews/)

[ServiceTrade](https://www.capterra.com/p/132690/ServiceTrade-Commercial/)[4.6 (339)](https://www.capterra.com/p/132690/ServiceTrade-Commercial/reviews/)

[## ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[4.3 (325)](https://www.capterra.com/p/150053/ServiceTitan/reviews/)

Starting Price

Contact vendor

Value-for-Money

3.9

Functionality

4.2

Ease of Use

4.1

Customer Service

4

Reviews Sentiment

DC

Based on [325 reviews](#user-reviews)

Positive

277

Neutral

13

Negative

35

[## ServiceTrade](https://www.capterra.com/p/132690/ServiceTrade-Commercial/)[4.6 (339)](https://www.capterra.com/p/132690/ServiceTrade-Commercial/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.5

Functionality

4.4

Ease of Use

4.6

Customer Service

4.7

Reviews Sentiment

JH

Based on [339 reviews](#user-reviews)

Positive

325

Neutral

11

Negative

3

What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 5,928 reviews from field service management software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

79%Fit

High performer

Feature ratings

Mobile Access

4.1

Scheduling

4.2

Billing & Invoicing

4.2

Quotes/Estimates

4.0

CRM

4.3

79%Fit

Not enough reviews

Feature ratings

Mobile Access

4.3

Scheduling

4.6

Billing & Invoicing

4.1

Quotes/Estimates

4.6

CRM

4.0

User satisfaction

User satisfaction

4.3

User reviews[325](https://www.capterra.com/p/150053/ServiceTitan/reviews/)

Ease of use

4.1

Functionality

4.2

Value for money

3.9

Customer support

4.0

User satisfaction

4.6

User reviews[339](https://www.capterra.com/p/132690/ServiceTrade-Commercial/reviews/)

Ease of use

4.6

Functionality

4.4

Value for money

4.5

Customer support

4.7

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

\--

-   Free version
-   Free trial

Best for

Best for

ServiceTitan helps commercial and residential irrigation, septic, water treatment commercial locksmith, HVAC, plumbing, construction, electrical, roofing and water treatment companies.

Best for

It is designed for commercial mechanical and fire contractors, HVAC contractors, fire protection services, mechanical service providers, refrigeration contractors, and electrical service providers.

## User reviews

Pros & cons

DC

Dominic C.

GM

> "The ability to build workflows that trigger based on specific tags has helped us stay organized, protect service standards, and..."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7106169)

CH

Connie H.

Accounts Receivable

> "Office personell cannot create an invoice without creating a dispatch under a technician, so don't sell a filter! "

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7090783)

DC

Dominic C.

GM

> "We’ve been able to categorize jobs, track SLAs, and create automated follow-ups in a way that keeps our team aligned and proactive."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7106169)

CH

Connie H.

Accounts Receivable

> "Does not work well with Quickbooks, takes ten times longer to process checks and invoices. "

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7090783)

SK

Sanjeev K.

Office Administrative Manager

> "The platform offers all the essential features for every department — from Accounting and Dispatching to Inventory and Pricebook..."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6770963)

HL

Hunter L.

Office Manager

> "I dislike that the updates aren't tested a million times before they go live, they often affect other aspects of the software,..."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7118580)

DC

Dominic C.

GM

> "From dispatch to reporting, it creates clarity for the team and accountability at every level."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7106169)

Logan M.

Office Admin

> "The biggest issue I have with ST is that some of thier features are very laggy, and are not able to be changed."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7019377)

ML

Mike L.

Software Integration

> "The call recording feature which is linked to each customer, allows us to train our CSR team and helps to prep our technicians..."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6625271)

KH

Kasey H.

Owner

> "It seem they are here to destroy small businesses to make more room for larger franchise"

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#SoftwareAdvice___7052261)

KK

Khiana K.

Customer Service Representative

> "ServiceTitan helps companies stay organized and keeps you accountable as everything is recorded from phone calls to text messages..."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6749300)

SG

Summer G.

Office Manager

> "The system software was sold to us with a lot of features, but none of them actually worked for the business."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7028872)

ST

Sasha T.

Junior Digital Marketing Manager

> "In terms of functionality, the advanced scheduling algorithm suggests accurate project timelines, and the full-featured dashboard..."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6587484)

CH

Connie H.

Accounts Receivable

> "Credit on accounts have locked up and I had to get tech support to fix it. "

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7090783)

SG

Summer G.

Office Manager

> "It would probably work great for a very large company that does a lot of service work and has complicated projects that need to be..."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7028872)

MS

Mark S.

RSM

> "They reached out to me and set up a call/meeting with promises to streamline the business. Once they had gathered my information,..."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#SoftwareAdvice___6798095)

DG

Dylan G.

Plumber

> "Service titan has been a part of my career the entire time as a plumber, it has helped me manage my different house calls and set..."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6661411)

OH

Oscar H.

CEO

> "Sometimes it feels like you are not using all the features that you are paying for."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7105432)

Logan M.

Office Admin

> "ST has transformed our company, and has helped up define processes and procedures, and work more efficiently."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7019377)

HL

Hunter L.

VP of Operations

> "Without proper oversight, it can become difficult to track materials accurately, leading to discrepancies in replenishment and job..."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6747022)

LO

Lucianna O.

Office - Call Center Manager

> "This data helps in making informed decisions to enhance our service."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7117357)

AK

Adam K.

CFO

> "Customer support can sometimes be frustrating when you are trying to get a quick fix for something but overall isnt terrible."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7107870)

LO

Lucianna O.

Office - Call Center Manager

> "User-Friendly Interface: The platform is intuitive, making it easy for my team to navigate and utilize its features effectively."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7117357)

EP

Erin P.

Owner

> "Then, over the course of the 12-week onboarding program (overly time-consuming), they reveal that you will be paying (thousands)..."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6500391)

JR

Jaclyn R.

Dispatcher, ServiceTitan Champion

> "They offer so many ways to dive deeper into the software and learn from each other including SparkSessions, EmberSessions and Torch..."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6631187)

TB

Tyler B.

President

> "The reason they give you 3 months free in the beginning is because it will take minimum 3 months to figure out how to use it..."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#SoftwareAdvice___7016411)

LO

Lucianna O.

Office - Call Center Manager

> "It has streamlined our processes, improved customer satisfaction, and ultimately contributed to our bottom line."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7117357)

EK

Edward K.

Vice President of Operations

> "My experience, as I mentioned earlier, was marred by numerous flaws, headaches, and unnecessary complications."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7109808)

BB

Ben B.

Sales Manager

> "It has an excellent dashboard along with analytics and reporting"

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7056444)

BB

Ben B.

Sales Manager

> "Use of the same term for two separate functions creates confusion."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7056444)

HL

Hunter L.

VP of Operations

> "Additionally, the automation features save time and improve accuracy, while the mobile app keeps our team connected in the field."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6747022)

SG

Summer G.

Office Manager

> "The cost of not only the implementation but the software price as well was more than we could justify."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7028872)

LO

Lucianna O.

Office - Call Center Manager

> "ServiceTitan has been a gamechanger for our call center operations."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7117357)

DB

Dawn B.

Office Manager

> "Payroll was a nightmare and manually entering credit cards each transaction or daily runs to the bank with deposits."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6506639)

HL

Hunter L.

Office Manager

> "Finally, after our 3rd CSM, \[sensitive content hidden\] gave us the support that we needed and she's been a rockstar for our team."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7118580)

CL

Carrie L.

Special Projects Manager

> "The inability for the office side to see how the app operates on the tech side of things."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6770756)

ML

Mike L.

Software Integration

> "Though it is pricey and customer service is not great, Service Titan has really helped us maximize profit as we are able to free up..."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6625271)

TW

Trevor W.

owner

> "Bad. Despite years of building out the Service Titan CRM within our company I am seriously considering switching to House call pro..."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#SoftwareAdvice___6553056)

MF

Molly F.

Admin

> "We like the visibility you get with ST, you can easily locate your technician whether he is driving or working at a customers home."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6310416)

MH

Makaiya H.

Service Construction Admin

> "Some files and photos were getting corrupted, the photo upload was a bit too grainy."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6693563)

HL

Hunter L.

VP of Operations

> "What I like most about ServiceTitan is its ability to streamline our entire workflow in one platform."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6747022)

JG

Jonathan G.

Director of Plumbing

> "Reporting on numbers can become tricky at times."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6805998)

SK

Sanjeev K.

Office Administrative Manager

> "ServiceTitan is an all-in-one software solution for the HVAC industry."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6770963)

CL

Carrie L.

Special Projects Manager

> "It makes it difficult to troubleshoot when a tech has a question."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6770756)

OH

Oscar H.

CEO

> "Love the customer service, my account manager \[sensitive content hidden\] was great everytime I needed anything."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7105432)

EV

Emily V.

Administrative Manager

> "The system will randomly crash and there's a delay in communication for when the functionality will be restored."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6312285)

SF

Scott F.

Office Manager

> "They dedicate time to offer webinars and training that not only help you in the software, but help you grow your business. "

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6626384)

CC

Charles C.

President

> "Chaos, Chaos, Chaos. If you want to waste your companies time and never get anywhere, never get onboarded and ultimately ever get a..."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6660926)

SK

Sanjeev K.

Office Administrative Manager

> "It can help a small organization grow and scale to new heights."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6770963)

MM

Matt M.

President

> "We built our price book with way too much data and it overwhelmed the app."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6526849)

HL

Hunter L.

Office Manager

> "It was rough in the beginning but it's getting better and it's safe to say that we are growing to like the system more and more."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7118580)

OH

Oscar H.

CEO

> "A bit complicated to set up."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7105432)

JA

Jennifer A.

Director of Administrations

> "Every quarter there are new process to devlop and new features of Service Titan that change the game, for the better. "

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6323377)

ST

Sasha T.

Junior Digital Marketing Manager

> "The mobile application built has limited capability compared to the desktop version."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6587484)

JP

Joshua P.

Outside Sales Representative

> "It kept my whole HVAC sales / install team on the same page and logged info efficiently"

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6591276)

PG

Peter G.

IT Manager

> "Migration from previous field management and accounting systems can be a bit tedious."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6280793)

KI

Kristofer I.

Director of Marketing

> "We love how ServiceTitan assists with automating our insulation, heating and cooling company."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6309499)

DP

David P.

Head of IT and Implementations

> "Chat support, much to be desired, I know thats MOST companies, but for one that costs so much, its really annoying when the end..."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6660703)

Logan M.

Office Admin

> "Probably the best thing is the customer support."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7019377)

DD

Danielle D.

owner, manager

> "I found onboarding to be challenging and wish I would have known more about what to expect"

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7105405)

LO

Lucianna O.

Office - Call Center Manager

> "I highly recommend ServiceTitan to any company looking to enhance their service management capabilities."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7117357)

SG

Steven G.

Senior Advisor

> "The largest con for us is the price and learning curve for many of the modules. "

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6437841)

RS

Rick S.

Overhead Door Nfld. Limited

> "Great product, Service Titan's service is good and helpful, also customer's love getting notifications when our technicians are on..."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6602754)

AM

Amber M.

Dispatch

> "I am not sure why payments that are deleted are still taken twice from a customer acct."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6605131)

ST

Sasha T.

Junior Digital Marketing Manager

> "One area where ServiceTitan provides two groundbreaking enhancements that improve work management."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6587484)

SJ

Steven J.

Operations

> "Takes quite a bit to on-board and learn the system due to the complexity of functions."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6553160)

SF

Scott F.

Office Manager

> "Support has improved 10 fold in the last year or so and having the ember, spark, and torch network adds a ton of value!"

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6626384)

CH

Connie H.

Accounts Receivable

> "Administrative nightmare. "

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7090783)

BS

Brett S.

Owner

> "There is a good connection and communication between the office and the field because of the software."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6605722)

TH

Tina H.

Office Mgr.

> "Onboarding was rushed. "

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7107618)

KI

Kristofer I.

Director of Marketing

> "Helps us streamline so many jobs and not miss out on potential revenue."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6309499)

CH

Connie H.

Accounts Receivable

> "Program is extremely expensive. "

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7090783)

DB

Daniel B.

Marketing Manager

> "I appreciate the ability to connect with a success manager."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6769800)

BL

Brandon L.

Service Manager

> "It is a bit difficult at times to get reports the way I want them."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6605367)

EK

Edward K.

Vice President of Operations

> "I enjoy working with \[sensitive content hidden\] is always responsive and willing to assist."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7109808)

Aaron R.

Operations Manager

> "They also didn't follow through with their obligation to help with a number items outlined in the contract. After my customer..."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#GetApp___6093320)

ML

Mike L.

Software Integration

> "This allows for greater customer satisfaction leading to more reviews."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6625271)

LD

Luke D.

Business Systems Manager

> "At times the support staff aren't helpful, and I have already tried most of the troubleshooting steps they suggest. "

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6667716)

JK

Jeff K.

Electrical Manager

> "ServiceTitan has been instrumental in organizing our business. "

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6817558)

KB

Katie B.

Head of Customer Experience and Marketing

> "It does soo much that it can be difficult to navigate, especially for new users."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6309016)

[View Reviews](https://www.capterra.com/p/150053/ServiceTitan/reviews/)

JH

Jerry H.

General Manager - Owner

> "With ST we are able to fully run our business with the easy of customer locations, ticket prep, quoting and..."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6763770)

JT

Janea T.

Data Analyst

> "My biggest gripe is that there should be an option to set up notifications for things like New Deficiencies Added..."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6301231)

JL

Jessica L.

Dispatcher

> "I use ServiceTrade every day to dispatch our technicians, I like that they are able to have all information for..."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6350240)

KG

Kenneth G.

Safety Manager

> "There is nothing worse than being stranded at a customer for an extra half hour on a Friday because someone decided..."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6850752)

HM

Hope M.

Operations Manager

> "It has cut down on the time it takes for scheduling, helps us assure that our repeat services are on track, and..."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6609711)

AK

Adam K.

Regional manager

> "Do not like that you have to write a service and job description think they are the same."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6814049)

CH

Carlo H.

Dispatcher

> "Scheduling, dispatching, creation of job/services, collection of client information for a robust and useful..."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6450019)

DG

Dave G.

National Service Manager

> "We have also has some issues with Time Card and glitches with the software over time."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6321543)

GP

Geoff P.

General Manager

> "I like how jobs are created, how a technician can create deficiencies (with pictures), the quoting process,..."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6421429)

AB

Andrew B.

VP of Life Safety

> "We get multiple deficiencies in ST because the form asks the same question multiple times"

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6758844)

CH

Carlo H.

Dispatcher

> "My experience with Service Trade has been mostly positive and the only real snags have been the lack of even broader..."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6450019)

DG

Dusty G.

HVAC Service

> "I dislike the web and or the app availability to ServiceTrade."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6778574)

CA

Chelsea A.

administrative assistant

> "Super helpful, and that the map showing what jobs are already on the schedule and each person has their own color..."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6292119)

DS

Donovan S.

Supervisor

> "Trying to get a person on the phone to talk about issues was a nightmare."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6808143)

JH

Jerry H.

General Manager - Owner

> "I continually push this product to other fire service providers that I know as well as other field service providers."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6763770)

DB

Dean B.

Service Manager

> "Labor and Material entry screen on work orders is a little jumpy."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6517469)

JM

John M.

OwnerOperator

> "Service trade staff are always there to help with any issues. "

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___7019161)

CH

Cj H.

Service manager

> "Sometimes the tech photos will not load properly"

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6304658)

MT

Marek T.

CEO

> "The software provided a comprehensive solution for managing service operations, from scheduling and dispatching to..."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___4822637)

SD

Steve D.

Service Manager

> "They seemed to have problems before using the app before some of the updates."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6879379)

MT

Marek T.

CEO

> "Additionally, the integration with mobile devices allowed technicians to access and update information in real-time,..."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___4822637)

DE

Doug E.

VP

> "It's not compatible to with ProContractor, our accounting system."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6551637)

BB

Brad B.

President

> "Servicetrade makes all team members communicate better with our customers to best serve them."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6314089)

VR

Verified Reviewer

Lead Coordinator

> "Not syncing with the appropriate codes, is a hassle."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6371013)

CH

Carlo H.

Dispatcher

> "The best part of Service Trade is the cohesive integration of between roles."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6450019)

JG

Josh G.

RSI Reports Developer

> "I've gone through the certification process a few months ago and those seemed a bit dated as well."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6186442)

HC

HEATHER C.

Office manager

> "We especially love how we can set up reoccurring services and reoccurring jobs."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6603844)

JD

Jacob D.

Owner

> "It's too restrictive for any work other than service work, and it's too expensive to only be one of multiple..."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___4627497)

GC

Gabriela C.

Scheduler

> "It's GREAT for scheduling jobs daily, weekly & monthly."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6247530)

LF

Lance F.

General Manager

> "We are lacking on the service contract, installation management and service inspection forms."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___4641441)

JM

John M.

OwnerOperator

> "Customer service is top notch. "

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___7019161)

PD

Paul D.

President

> "Each update results in more bugs, and have a cumulative negative result on the performance of the software."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___3814419)

CA

Chelsea A.

administrative assistant

> "Also, what I like is that you can look up an account just by the address."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6292119)

BS

Beau S.

Service Technician

> "There are a lot of feature we could use that Service trade offers but they are too expensive of upgrades."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___4641445)

HM

Hope M.

Operations Manager

> "Service trade has made my work life so much easier."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6609711)

ER

Eric R.

Me

> "I like the service link but I don’t like that I have to leave service trade to send a message to a client"

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___4651016)

DB

Dean B.

Service Manager

> "Both our office and field staff learned the program very quickly."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6517469)

NR

Ned R.

Operations Manager

> "Tracking time for payroll is almost impossible."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___4657735)

AL

Amy L.

Office Manager

> "Service trade is very easy to navigate. "

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6820323)

GB

Gene B.

Owner

> "Integrations with accounting software is inadequate"

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___3523998)

WL

William L.

Service tech foreman

> "What I do like most about Service trade, is just it's so user friendly."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6729825)

BS

Billy S.

Director of Service

> "The sales side of the software can be time consuming to teach."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___4641448)

PA

Peggy A.

Service Coordinator

> "Support is always a click away and they are very quick to respond."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6358827)

BS

Beau S.

Service Technician

> "With how expensive this app is that is something that should be included not an up charge."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___4641445)

GP

Gregg P.

Service Operations Manager

> "I like the quoting features the most, it allows for quick turna round from tech to the customer for fast approval of..."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___4657718)

HC

Huntere C.

Operations Specialist

> "The "mobile app" is great for getting PO's easily but it gets stuck all the time and glitches all the time."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___3288690)

HM

Hope M.

Operations Manager

> "Love, Love, service trade!"

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6609711)

HC

Huntere C.

Operations Specialist

> "It stops working all the time and the process of reversing or editing a PO is too complicated."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___3288690)

CA

Chelsea A.

administrative assistant

> "Love service trade!"

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6292119)

AV

Anthony V.

Vice President

> "Not worth the money for a small business"

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___4627573)

JE

Jason E.

Operations Manager

> "Ease of use and customer support. "

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___6655304)

JB

Jay B.

National Training Manager

> "Really illustrates the time costs and highlights where resources are lost"

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___3284557)

VR

Verified Reviewer

Operator

> "Mobile interface is acceptable"

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#GetApp___6166128)

PA

Pearlene A.

Operations Manager

> "I am very busy and when I need help I do not have time to read an article. "

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___3284933)

NR

Ned R.

Operations Manager

> "The email tracking of quotes to customers is nice."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___4657735)

SM

Steve M.

Estimator

> "Not being able to update or change anything."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___3284588)

PA

Patrick A.

Service Manager

> "Overall its revamped the way we do business and has vastly improved the accuracy in which we do things."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___4641511)

VR

Verified Reviewer

Service Manager

> "There have been issues with syncing from the mobile devices."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___2485868)

SM

Seth M.

VP Operations

> "From rollout to ongoing field operation, ServiceTrade has been a breath of fresh air for our service department."

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___4641455)

JL

Jimmy L.

Business Dev. Manager

> "Loss of information if not saved immediately"

[See full review](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#Capterra___2473461)

[View Reviews](https://www.capterra.com/p/132690/ServiceTrade-Commercial/reviews/)

## User interface

4.35 (325)

4.62 (339)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Accounting Integration

207

Important

Activity Dashboard

150

Important

Activity Tracking

120

Important

ServiceTitan

31/45

-   Accounting Integration
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   AI Summarization
-   Alerts/Notifications
-   API
-   Billing & Invoicing
-   Calendar Management
-   Chatbot
-   Contact Database
-   Contract/License Management
-   CRM
-   Customizable Fields
-   Customizable Forms
-   Dispatch Management
-   Documentation Management
-   Drag & Drop
-   Electronic Signature
-   File Storage
-   Forms Management
-   Generative AI
-   GPS
-   Inventory Management
-   Maintenance Scheduling
-   Mobile Access
-   Monitoring
-   Online Time Clock
-   Payment Collection in the Field
-   Personalization and Recommendation
-   Process/Workflow Automation
-   Quotes/Estimates
-   Real-Time Data
-   Reporting & Statistics
-   Resource Allocation
-   Routing
-   Scheduling
-   Self Service Portal
-   Service History
-   Service Level Agreement (SLA) Management
-   Status Tracking
-   Third-Party Integrations
-   Workflow Management
-   Workforce Management
-   Work Order Management

[See all features](https://www.capterra.com/p/150053/ServiceTitan/#features)

ServiceTrade

Top features

32/45

-   Accounting Integration
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   AI Summarization
-   Alerts/Notifications
-   API
-   Billing & Invoicing
-   Calendar Management
-   Chatbot
-   Contact Database
-   Contract/License Management
-   CRM
-   Customizable Fields
-   Customizable Forms
-   Dispatch Management
-   Documentation Management
-   Drag & Drop
-   Electronic Signature
-   File Storage
-   Forms Management
-   Generative AI
-   GPS
-   Inventory Management
-   Maintenance Scheduling
-   Mobile Access
-   Monitoring
-   Online Time Clock
-   Payment Collection in the Field
-   Personalization and Recommendation
-   Process/Workflow Automation
-   Quotes/Estimates
-   Real-Time Data
-   Reporting & Statistics
-   Resource Allocation
-   Routing
-   Scheduling
-   Self Service Portal
-   Service History
-   Service Level Agreement (SLA) Management
-   Status Tracking
-   Third-Party Integrations
-   Workflow Management
-   Workforce Management
-   Work Order Management

[See all features](https://www.capterra.com/p/132690/ServiceTrade-Commercial/#features)

### Recognition

No recognitions have been awarded to ServiceTitan

No recognitions have been awarded to ServiceTrade

### Deployment & support

ServiceTitan

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

ServiceTrade

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

ServiceTitan

-   By ServiceTitan
-   Located in United States
-   Founded in 2012

ServiceTrade

-   By ServiceTrade
-   Located in United States
-   Founded in 2013

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