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RCM Companies, along with large practices that need more than the generic PM functionality provided by vendors focused on the needs of providers. All specialties, including Anesthesiology.
Physician shift and on-call schedulers in medical clinics, hospitals, health systems, physician practices, medical staff offices, practice managers, ED schedulers, behavioral health practices
My overall experience has been positive. OpenPM always has an open ear, they are willing to listen to see how they can best serve us as their client, we find great value in that.
As above - simply does not work. I was able to get very few claims through without HOURS of troubleshooting.
Having nearly 30 years experience in the practice management space, OpenPM is a joy to work with. Everything about their company is about efficiency and helping you succeed.
I do not trust the software or it's representatives. Have many lost claims as a result.
Their customer support is phenomenal—always responsive, knowledgeable, and genuinely eager to help. It's clear that they prioritize their users’ success.
OpenPM staff typically tries to shift blame to my staff - claiming I am not enrolled with insurers, that EDI links have not been set up, that ERA agreements are not in place, etc.
Support is the most outstanding support I have ever engaged with for medical practice software.
OpenPM is the single largest ongoing problem in my office.
Call Scheduler is an easy to use program with wonderful helps for our practice. The customer service is exceptional and I know when I call I will always receive the help I need.
There is no way for you to cancel a vacation, CME, etc. day off.
Easy to use, excellent features, and our providers love the mobile app to review their schedules.
It was labor intensive and difficult to communicate in real time. Those issues have significantly diminished with Call Scheduler.
Overall its been a great experience and the switch has been a solid choice.
They use their phones or laptops to check the schedule, make swaps or submit vacation requests. We all stress a lot less over call.
The staff is always available and very helpful. The support team has been an absolute pleasure to work with.
I don't like the options to add multiple days for docs to schedule by checking the dates. Its very time consuming when you have more that one schedule and docs to enter.
OpenPM
Top FeaturesTigerConnect Physican Scheduling
OpenPM
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TigerConnect Physican Scheduling
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