# Compare Talkdesk vs Intercom 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Intercom and Talkdesk based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/132852-134347/Talkdesk-vs-Intercom

---

# Intercom vs Talkdesk Features and Cost Comparison

Last updated June 30th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

IntercomTalkdesk2/4 selected

[Intercom](https://www.capterra.com/p/134347/Intercom/)[4.5 (1,134)](https://www.capterra.com/p/134347/Intercom/reviews/)

[Talkdesk](https://www.capterra.com/p/132852/Talkdesk/)[4.5 (733)](https://www.capterra.com/p/132852/Talkdesk/reviews/)

[## Intercom](https://www.capterra.com/p/134347/Intercom/)[4.5 (1,134)](https://www.capterra.com/p/134347/Intercom/reviews/)

Starting Price

$39.00/month

Value-for-Money

4

Functionality

4.4

Ease of Use

4.4

Customer Service

4.3

Reviews Sentiment

Based on [1,134 reviews](#user-reviews)

Positive

1,024

Neutral

74

Negative

36

[## Talkdesk](https://www.capterra.com/p/132852/Talkdesk/)[4.5 (733)](https://www.capterra.com/p/132852/Talkdesk/reviews/)

Starting Price

$85.00/month

Value-for-Money

4.5

Functionality

4.4

Ease of Use

4.7

Customer Service

4.6

Reviews Sentiment

Based on [733 reviews](#user-reviews)

Positive

683

Neutral

35

Negative

15

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## Summary

* * *

Key features rated by users

Features selected based on 3,082 reviews from customer service software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

80%Fit

High performer

Feature ratings

CRM

4.3

Support Ticket Management

4.2

Inbox Management

4.5

Chatbot

4.3

Live Chat

4.7

\--%Fit

Missing features

Feature ratings

CRM

5.0

Support Ticket Management

4.5

Inbox Management

NA

Chatbot

NA

Live Chat

NA

User satisfaction

User satisfaction

4.5

User reviews[1,134](https://www.capterra.com/p/134347/Intercom/reviews/)

Ease of use

4.4

Functionality

4.4

Value for money

4.0

Customer support

4.3

User satisfaction

4.5

User reviews[733](https://www.capterra.com/p/132852/Talkdesk/reviews/)

Ease of use

4.7

Functionality

4.4

Value for money

4.5

Customer support

4.6

Price starts from

Price starts from

$39Per User, Per Month

-   Free version
-   Free trial

Price starts from

$85Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Intercom is used by customer service departments, support teams, customer experience managers, and businesses with high-volume customer inquiries.

Best for

Our target market is customer-centric companies with at least 5 agents looking to improve customer experiences through more personalized, data-driven customer interactions.

## User reviews

Pros & cons

DAVIS O.

Customer Support Team Lead.

> "The live chat is fast and responsive, and the ability to see user activity in real time adds a layer of context that makes support feel..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6877432)

Rael D.

Head of Support

> "Our support team has established operating hours, and so if someone works outside of those hours, we don't want to give our customers the..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6873188)

CM

Christopher M.

Content Marketer

> "I also like the ability to tag customers who report bugs or request features and send them an update email when we push a release that matches..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6809084)

AZ

Anastasia Z.

Customer Support Manager

> "at the moment there is no solution to register a japanese phone number because of the inflexibility of the provider. why hasn't a new provider..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6852377)

GM

Gustavo M.

Manager

> "What I like most about Intercom is its ability to combine multiple customer service, marketing and sales tools into one platform, making..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6537958)

RG

Rafael G.

Analyst

> "Intercom doesn't offer as many integration options and some of their competitors. Because of that, one has to navigate through several tabs or..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6510040)

AA

Aditya A.

Customer Service Representative

> "I like the live chat in Intercom, which allows me to respond to customer queries in real time and see their details in one spot."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6780595)

AH

Anna H.

Litigation consulting

> "It may be hard to substantiate using if you are a small business considering the cost."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___7074823)

Sofia B.

Head of Customer Success

> "From transparent, clear pricing to a sleek product that feels native to our app (even though we haven’t fully leveraged it) they are, in my..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6877496)

SS

Steve S.

Customer Service Platform Manager

> "We've switched from Zendesk so there a couple of things that Intercom hasn't quite caught up to speed with Zendesk for like nested attributes,..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6793708)

Victor D.

Support, Analyst, QA

> "The customisation options, workflows/rules and the integrations truly help to make Intercom your own."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6876294)

RM

Rick M.

Account Manager

> "The problem is that Intercom is not interested in providing customer service, so you will only get as far as their knowledge base and what..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6551924)

Marc G.

Director

> "Fin can handle complex customer queries using natural language, significantly reducing the workload on support teams."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6882349)

NW

Nolan W.

Head of Sales

> "As a result, if there isn't an established practice, Support requests can be marked as Spam, which drives down our NPS."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6689391)

AP

Aleksandra P.

Marketing Specialist

> "What I really enjoy about Intercom is that I can reply instantly right on our website, so I don’t have to deal with multiple logins or emails."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6720224)

JL

Jason L.

software engineer

> "the fee for intercom is bit high, for the ai answer, it charge $1 per answer, it's very expensive comparing to other ai tool"

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6695223)

TA

Tim A.

Strategic Operations Director

> "We see better engagement and quicker resolution times when providers or partners need clarification especially as it relates to dosing..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6850466)

DK

Deniz K.

Senior Manager Customer Care

> "It does require a lot of fine tunning to get a report you wish to have and that's very limiting."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6879146)

Carrie B.

Workforce Analyst

> "Intercom was easy to navigate from the end user standpoint, and it was easy overall to monitor from the WFM RTA perspective."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___7078878)

CC

Cyrus C.

Creative Content Manager

> "Intercom is a very well made tool with lots of capabilities, but we often found it just set us up for failure as our customers would be upset..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6758748)

SB

Samuel B.

CTO

> "It allows us to automate personalized messages, making our interactions feel more human while saving time."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6510694)

HT

Haruki T.

Sr. ADR

> "While the automation of repetitive tasks is great, the messaging sometimes is a bit off or sounds robotic."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6662231)

IW

Isla W.

Customer Support Lead

> "It really helps our team stay organised and respond faster."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___7129060)

MA

Mark A.

CTO

> "Email Sales Ninja back pointing out we clearly didn't ask for all the minimum commitments on pay as you go messages."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6795856)

DK

Deniz K.

Senior Manager Customer Care

> "Love Intercom, apart from the reports the ease to optimise Fin, help articles and workflows is great."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6879146)

MA

Mark A.

CTO

> "Changing support systems is hard, so think long and hard if you're willing to deal with a commission obsessed sales team."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6795856)

SON

Sheila Olivia N.

International Relations Officer

> "I like the AI FIN module which is faster in processing resolutions to customers and also the pricing of intercom is easier"

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6446602)

VD

Veronica D.

Administrator

> "One thing I dont like much is the fact that you cant block team mates from closing messages."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6763493)

XB

Xenia B.

Marketing Manager

> "The variety of tools, the easy creation/navigation/use of segments, the customer service and how easy it is to find answers to any questions..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6845929)

VR

Verified Reviewer

Software QA Manager

> "It can also double up on some things like support ticket tracking and then doesn't play well with other software if you are already migrated..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___5048752)

HR

Henrik R.

IT and support

> "Intercom’s AI functionality is truly impressive — it makes customer interactions smarter and more efficient right out of the box."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6819224)

AS

Arjan S.

CEO

> "I feel its a bit too expensive for early stage companies although they offer a generous discount."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6593194)

SE

Sean E.

Client Services Manager

> "It also enables us to use AI to give tailored automatic responses to requests."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6843011)

MA

Mark A.

CTO

> "Working with the sales team is like walking onto a used car lot in a shady part of town."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6795856)

JM

Joseph M.

Customer Concierge

> "Messaging is very secured that only the intended recipients can open the messages."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___7014862)

SE

Sean E.

Client Services Manager

> "It can take quite a long time to get to grips with all the features and to use the software correctly."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6843011)

Pedro A.

Marketing & Growth Ops

> "Live chat & Chatbot features to do both support and automations (And the use of AI);- Help / Q&A Forums with all the questions and answers our..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___5073115)

VR

Verified Reviewer

Support manager

> "The support is very low quality during emergency situations, so it is not a dependable tool for teams offering live customer support."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___5072804)

CM

Christopher M.

Content Marketer

> "I like the ability to save standard messages for various repeated support chats."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6809084)

IR

Igor R.

Customer Success Team Leader

> "Additionally, the UI lacks coherence, for instance, the dark mode is only available in the inbox and not in other sections."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6075243)

HR

Henrik R.

IT and support

> "The intuitive interface allows for complex automation without requiring deep technical knowledge, which is a huge plus."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6819224)

Joseph P.

Marketing Manager

> "Can be a bit pricey when you have a very small team"

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6493819)

JM

Jessica M.

Customer Service

> "Intercom has been an indispensable tool for managing our customer relationships and helping them grow."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6637928)

EA

Elise A.

Patient Navigator

> "Another downside is how overwhelming and difficult it can be to begin using."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6570892)

NW

Nolan W.

Head of Sales

> "It solves the main need of our business, which is to provide continued and fast support for our users."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6689391)

VR

Verified Reviewer

Software Engineer

> "However, they can work on improving their customer service, as when I got stuck in installation/setup, their replies to the tickets were quite..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___4366983)

EG

Emma G.

Head of Implementation

> "Intercom has allowed us to provide best in class support to our customers with ease."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6772788)

AM

Allison M.

Director of Training

> "Pricing structure is very challenging to understand."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6431171)

Lillian G.

Human Resources Generalist

> "Streamlining the process of submitting and responding to tickets, and developing automated tools to streamline and simplify our daily lives."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___4962721)

DM

Dale M.

Head of Product

> "Features are gated in a way that means you can't make a gradual increase as your customer base grows."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___5026313)

Rahul B.

Cofounder/CTO

> "Intercom is a comprehensive suite of all applications you would need for support management, from live chat to help desk and ticket management."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___4987732)

DC

David C.

Vice President

> "It is quite expensive very others competitors out there"

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6539563)

JM

Jessica M.

Customer Service

> "It has allowed us to build a more personalized and engaging experience for our customers."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6637928)

DM

Dale M.

Head of Product

> "Basic functionality is very expensive and we just can't justify the amount when there are other tools on the market with better functionality..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___5026313)

Sofia B.

Head of Customer Success

> "Their AI tools and help center features are excellent, and everything feels incredibly intuitive."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6877496)

AW

Allison W.

Head of Customer Success

> "The Jira integration doesn't give enough visibility into what's happening in Jira as well."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6220986)

SE

Serena E.

Customer Support Manager

> "I love the rephrase AI options on conversations."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6865397)

VR

Verified Reviewer

Associate Product Manager

> "They recently increased the pricing very much right now. While the product is great, the price isn't a great fit for SMBs and midmarket..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6190648)

MA

Marie A.

Customer Support Agent

> "The intercom has enabled us to manage more customer conversations better."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6843215)

IR

Igor R.

Customer Success Team Leader

> "Most of the functions seem to be minimal viable products (MVPs) rather than full-fledged features."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6075243)

MH

Michelle H.

Senior Project Manager

> "Using Intercom to log all of our communications has allowed us to work more efficiently, which has allowed us to serve our customers better."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6008102)

Dylan C.

Software Developer

> "The main issue we had with Intercom was that the pricing was a little steep, especially as a small business."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6087601)

VR

Verified Reviewer

CTO and General Manager

> "Intercom has a ton of features that go from a simple chat bubble to interact with your users, to email marketing tools and AI bots."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6033702)

Emma B.

Senior Director Product Marketing

> "In addition to the holdup, additional issues have slowed down the operation of the customer support team."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___4979129)

NW

Nolan W.

Head of Sales

> "It's incredibly easy to integrate directly into our product, and customers love and cite our rapid response time as one of the best features of..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6689391)

IR

Igor R.

Customer Success Team Leader

> "Specifically, the customer engagement options are either limited or not functioning properly."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6075243)

VR

Verified Reviewer

Patient Care Advocate

> "The AI co-pilot is also very handy making us handle fewer chats."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6632707)

VR

Verified Reviewer

CEO

> "You need to pay for many features (in our case Survey add-on) and even then, they don't give you a full feature that you paid for but a limited..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___3725865)

VR

Verified Reviewer

Director

> "Its seamless integration with our CRM and various tools positions it as a central hub for all our customer communication needs."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6024164)

VR

Verified Reviewer

Support manager

> "During major outages, which are far from uncommon, it is impossible to reach anyone."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___5072804)

RD

Rebecca D.

Alpha Advisor

> "We're also very happy with how it integrates with our other systems."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6878581)

MA

Mark A.

CTO

> "Me: Hey, you sent the wrong thing."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6795856)

MV

Mickey V.

Financial Controller

> "It provides vastly more integrations like "Tours" which allows for hight acquisition rates and revenue."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6097816)

VR

Verified Reviewer

Operations Supervisor

> "The software remains down and it is very difficult to access the platforms, and although the network connection works, the platform does not..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___4468928)

SnT

Sónia T.

HR Specialist

> "It is very good for dealing with live tickets as it allows you to distribute tickets to several people in the company."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___5098011)

LM

Lukas M.

B2B SaaS consultant

> "The worst part is the buying process—many calls with sales guys who you have to tell the same story again. If you are a startup, try to go with..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___4650764)

EA

Elise A.

Patient Navigator

> "I have found it difficult to get the hang of in the beginning, but with practice it gets easier, and I'm finding more and more features I..."

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6570892)

SG

Shawn G.

Manager, Digital Customer Experience

> "First response time = Avg Wait, Response Time = Avg Hold, Time to Close = Handle Time). Once you start working with multiple Teams, the..."

[See full review](https://www.capterra.com/p/134347/Intercom/#SoftwareAdvice___4848472)

AZ

Anastasia Z.

Customer Support Manager

> "efficient, fast, customizable"

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6852377)

MV

Michael V.

Manager

> "We were sold all the bells and whistles, but there was no onboarding help or assistance. "

[See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6139375)

[View Reviews](https://www.capterra.com/p/134347/Intercom/reviews/)

VR

Verified Reviewer

Client Operations Supervisor

> "One thing I like about Talkdesk is the massive option of reports it is giving as it can be useful for..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___7136261)

VR

Verified Reviewer

Client Operations Supervisor

> "This cause delays in processing requests we are receiving."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___7136261)

GP

George P.

Talent - Payroll Specialist

> "Additionally, taking notes for calls is effortless and Talkdesk makes it easy for you to review your call..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6749499)

LP

Leslie P.

Talent Support Specialist

> "that it doesn't have a feature for noise cancellation. so that you can control the level of background noise..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6755914)

MH

Makeda H.

APD Resolution Specialist

> "I like the feature of answering a call when I am ready to answer."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6880562)

Saskia M.

Senior Director Sales Marketing

> "Even while the number of tales has expanded, the capacity to produce stories by telephone is sluggish,..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___5020549)

BK

Bridgette K.

owner

> "One of my favorite features is the AI automation."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6483682)

NS

Natalie S.

Graduate Student

> "Some features, such as the chat widget, are not as customizable as other customer service tools, limiting..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4712224)

TK

Taylor K.

Engineer

> "I like the configuration of the hardware once settled with the best suited one."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6670358)

ZD

Zameer D.

Recruiter

> "There's many service interruptions, when calling is a big part of sales you don't want that."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6269173)

Saskia M.

Senior Director Sales Marketing

> "To function properly , Talkdesk needs access to a stable internet connection; when agents do, the app has..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___5020549)

CAC

Cheryl Ann C.

Customer Care Associate

> "The only missing feature would be, it does not generate a ticket for the calls and the outbound calls are..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4348935)

Saskia M.

Senior Director Sales Marketing

> "In an effort to improve sales response time and activity transparency, it has been deployed extensively,..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___5020549)

Shellene R.

Team Lead

> "It sometimes freezes and it's annoying I really hate that you will need to go in different features to see..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4054753)

Saskia M.

Senior Director Sales Marketing

> "The dialogue with a prospect may be timed and measured correctly, and CRM automation can begin immediately."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___5020549)

JL

Jr L.

Tools and Systems Coordinator

> "What I don't like here only is the telephony system integrated on the tool itself."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4223916)

BA

Bello A.

Senior Product Designer

> "it has been amazing, time and user friendly and very impactful in tracking and managing customers to."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6033003)

George B.

Company Director

> "Additionally, the fees are high considering I don't use the service often."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3874264)

LK

Liam K.

CMO

> "Talkdesk really saved us with our phone customer support."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6297429)

DD

Dion D.

IT

> "Finding settings can be a bit overwhelming"

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3767946)

LK

Liam K.

CMO

> "As long as you have a good internet connection everything works good without any issues."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6297429)

JQ

Jasmine Q.

Customer relations rep

> "The inability to add a call on the other line without it being a transfer, the inability to access settings..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2346492)

HM

Heather M.

Customer Service Representative

> "The most impactful feature for me is the clear call and call recording."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4558036)

VR

Verified Reviewer

Liveops Supervisor

> "Lack of search function for the calls is one of the biggest pain points."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3565067)

ZD

Zameer D.

Recruiter

> "It's decent if the network wasn't as wacky I'd say it's amazing."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6269173)

HM

Heather M.

Customer Service Representative

> "Not fair call distribution."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4558036)

DV

Deborah V.

Market Advisor

> "It is easy to save a disposition and track activities in each of our files."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4044379)

VR

Verified Reviewer

Director

> "It was also immensely frustrating that voicemails (inside the app) were not time stamped."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2971599)

JL

Jr L.

Tools and Systems Coordinator

> "As an Admin of this software, I really like the management system of Agents being added to the system."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4223916)

HR

Hen R.

Ciso & infrastructure manager

> "Cant control the waiting calls to redirect to antoher queue"

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3610878)

DH

Dwana H.

Customer Service Representative

> "So, for a small company, it would be good if they used Talk desk for their call center."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4231441)

DrJ

Diendéré J.

Social media manager

> "No drawbacks There's really nothing I don't like about talkdesk"

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4382257)

HC

Her C.

Customer service representative

> "Helps us manage high call volumes"

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4009351)

CG

Catarina G.

BDR

> "It's not very intuitive."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4648549)

VR

Verified Reviewer

Business Consultant

> "It was simple to learn and easy to use."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4972529)

TB

Thoma B.

Manager

> "Far too expensive for a small business with no options for small business."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3503663)

CAC

Cheryl Ann C.

Customer Care Associate

> "The interface is so simple, you can learn your way around in a few minutes."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4348935)

AD

Andrew D.

Operations Specialist

> "There are some features that cannot be customized by the end user and must be modified by support personnel,..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2324826)

Kelly H.

Customer Service Manager

> "Talkdesk is a basic and simple phone software that is great for beginners, and includes a lot of basic..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2392419)

VR

Verified Reviewer

Team Manager

> "Something I wish could be worked on is the need of having to refresh the page since at times it becomes very..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2781328)

JM

Jessamine M.

Customer Service Manager

> "From a management/admin perspective, the software data analytics interface has become more robust in the..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2661638)

VR

Verified Reviewer

Director

> "That is not helpful when I need to know exactly when that person called me."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2971599)

DL

Drake L.

Customer Service Representative

> "Which makes it more easy to navigate and good for new users."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4603160)

EH

Eloisa H.

Customer Retention Specialist

> "Sometimes I have problems with the App so I have to use it through the website, or it is very slow and I..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2392302)

TB

Tarell B.

Customer Service Rep

> "I love how it provides a detailed breakdown of an agent performance at a given time."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3589091)

VR

Verified Reviewer

Systems Analyst

> "I haven't been very pleased with Talkdesk as a VoIP solution."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3358664)

VR

Verified Reviewer

Liveops Supervisor

> "Overall I'm happy with talkdesk, call quality is great, recordings are high quality and has no issues during..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3565067)

CM

Cuyler M.

Salesman/Customer Service

> "The only thing I can complain about is that it doesn't tell me or at least have the option to tell me how..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2338953)

VR

Verified Reviewer

Systems Analyst

> "It's very easy and dynamic – empowering an admin to create and edit their IVR without Support."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3358664)

VR

Verified Reviewer

Director

> "I used a paid version but evidently didn't pay enough."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2971599)

VR

Verified Reviewer

Liveops Supervisor

> "The only issue I have kind of frequently is searching for calls but I got used to it, so overall I'm pretty..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3565067)

Kelsey S.

Implementations Manager

> "Working from home, internet quality is variable, but even in the office we would have issues with dropped or..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2386101)

NS

Natalie S.

Graduate Student

> "Talkdesk is easy to set up and use, even for those with limited technical knowledge."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4712224)

BB

Bilal B.

Sales Development Rep

> "Calls sometimes drop out/lose connection and the sound quality isn't always consistent."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2383502)

BR

Ben R.

Director

> "I rebuilt my phone IVR and email queues in the peak of the pandemic in under 72 hours, virtually on our own..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2344088)

VB

Veselina B.

Customer Support Manager

> "Depending on the internet connection the quality of the calls is net perfect sometimes but I guess the..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2430561)

JM

Jane M.

Customer Service Representative

> "The easy and even navigation of calls."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4570634)

Han A.

SDR

> "minor issues such as some lines end up crashing and you can't really call out from them."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2844276)

HC

Her C.

Customer service representative

> "Talkdesk is easy to use."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4009351)

HZ

Hajarah Z.

Customer Service Rep

> "This can be a bit awkward for the caller since they will just hear silence until the transfer has been..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2392396)

JL

Jr L.

Tools and Systems Coordinator

> "Overall, Talkdesk is very efficient to use."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4223916)

MB

Michelle B.

Support

> "Sometimes it can be unreliable and there is often delays when on calls"

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2418282)

NH

Nicholas H.

IT Manager

> "Excellent Support"

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3638970)

JM

Jessamine M.

Customer Service Manager

> "I wanted to love them but the support guides for setting them up were not really helpful and it took hours..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2661638)

EA

EULOGIO A.

Customer Service

> "What I like the most about TalkDesk is the functionality and seamless integration between the Talkdesk bar..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2392427)

DK

Daniel K.

Senior Support Lead

> "Talkdesk lacks many features that other call applications have."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2289078)

MC

Milton C.

VoIP Engineer

> "The call recording and advanced features such as voice analytics, AI, easy building IVR etc...."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2338547)

BT

Brian T.

Business Analyst

> "The reporting aspect can be a little cumbersome and hard to manage."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2329956)

SM

Shai M.

Coordinator

> "The feature that I have come to like with talkdesk is having the capability to record all of our calls. "

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2348051)

Javier M.

Customer Support Rep

> "Sometimes it doesn't sync up with SalesForce."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2388126)

KK

Kerri K.

Customer Service Representative

> "I really like how Talkdesk allows you to view and customize the reporting section of the site."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2392533)

KG

Kimberly G.

Customer Service

> "Cons are bugs with the program at times."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2398692)

VR

Verified Reviewer

Liveops Supervisor

> "Recording's never have any issues and the call quality is pretty good."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3565067)

JQ

Jasmine Q.

Customer relations rep

> "The frustration of some headphones not working well on it."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2346492)

IG

Isabelle G.

Sales Associate

> "Talkdesk is an incredibly reliable tool that helps us interactive with customers in a timely and..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2345945)

MS

Melanie S.

customer relations

> "I also seem to have calls drop more at times than others."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2341228)

JJ

Janelle J.

Research Assistant

> "It allows me to get through so many calls rapidly and the sound quality is perfect - no complaints"

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2282093)

Han A.

SDR

> "Which if you paid for the line is quite annoying but they're prompt to solve the problem."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2844276)

VR

Verified Reviewer

Liveops Supervisor

> "Quality is great and all the calls are stored."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3565067)

BJV

Bobbi Jo V.

CRM Admin

> "We have tried to reach out to management, however we have not received any responses."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2501530)

[View Reviews](https://www.capterra.com/p/132852/Talkdesk/reviews/)

## User interface

4.50 (1,134)

[Talkdesk](https://www.capterra.com/p/132852/Talkdesk/)

4.53 (733)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

AI Copilot

207

Important

Alerts/Escalation

150

Important

API

120

Important

Intercom

Top features

25/38

-   AI Copilot
-   Alerts/Escalation
-   API
-   Automated Routing
-   Autoresponders
-   Call Center Management
-   Chatbot
-   Collaboration Tools
-   Conversation Intelligence
-   CRM
-   Customer Portal
-   Customizable Fields
-   Dashboard
-   Data Security
-   Email Management
-   Gamification
-   Generative AI
-   Inbox Management
-   Interaction Tracking
-   IVR
-   Key Performance Indicators
-   Knowledge Base Management
-   Language Detection
-   Live Chat
-   Mobile Access
-   Multi-Channel Communication
-   Multiple Data Sources
-   Predictive Analytics
-   Queue Management
-   Real-Time Monitoring
-   Reporting & Statistics
-   Service Level Agreement (SLA) Management
-   Support Ticket Management
-   Surveys & Feedback
-   Task Automation
-   Third-Party Integrations
-   Video Chat
-   Voice Recognition

[See all features](https://www.capterra.com/p/134347/Intercom/#features)

Talkdesk

18/38

-   AI Copilot
-   Alerts/Escalation
-   API
-   Automated Routing
-   Autoresponders
-   Call Center Management
-   Chatbot
-   Collaboration Tools
-   Conversation Intelligence
-   CRM
-   Customer Portal
-   Customizable Fields
-   Dashboard
-   Data Security
-   Email Management
-   Gamification
-   Generative AI
-   Inbox Management
-   Interaction Tracking
-   IVR
-   Key Performance Indicators
-   Knowledge Base Management
-   Language Detection
-   Live Chat
-   Mobile Access
-   Multi-Channel Communication
-   Multiple Data Sources
-   Predictive Analytics
-   Queue Management
-   Real-Time Monitoring
-   Reporting & Statistics
-   Service Level Agreement (SLA) Management
-   Support Ticket Management
-   Surveys & Feedback
-   Task Automation
-   Third-Party Integrations
-   Video Chat
-   Voice Recognition

[See all features](https://www.capterra.com/p/132852/Talkdesk/#features)

### Recognition

Intercom is recognized as a top-rated tool in 4 Capterra Shortlist reports

Talkdesk is recognized as a top-rated tool in 4 Capterra Shortlist reports

### Deployment & support

Intercom

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Talkdesk

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Intercom

-   By Fin
-   Located in United States
-   Founded in 2011

Talkdesk

-   By Talkdesk
-   Located in United States
-   Founded in 2011

## Popular Comparisons

[Intercom](https://www.capterra.com/p/134347/Intercom/)[4.50 (1,134)](https://www.capterra.com/p/134347/Intercom/reviews/)

vs

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4.4

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[View full comparison](https://www.capterra.com/compare/76768-132852/Cloud-Predictive-Dialer-vs-Talkdesk)

[Intercom](https://www.capterra.com/p/134347/Intercom/)[4.50 (1,134)](https://www.capterra.com/p/134347/Intercom/reviews/)

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$115/month

4.4

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4.4

4.4

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[View full comparison](https://www.capterra.com/compare/134347-164283/Intercom-vs-Zendesk)

[Talkdesk](https://www.capterra.com/p/132852/Talkdesk/)[4.53 (733)](https://www.capterra.com/p/132852/Talkdesk/reviews/)

vs

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4.4

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4.6

4.7

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[View full comparison](https://www.capterra.com/compare/102188-132852/LiveAgent-vs-Talkdesk)

[Intercom](https://www.capterra.com/p/134347/Intercom/)[4.50 (1,134)](https://www.capterra.com/p/134347/Intercom/reviews/)

vs

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$39/month

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4.4

Features

4.6

4.4

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-134347/LiveAgent-vs-Intercom)

[Talkdesk](https://www.capterra.com/p/132852/Talkdesk/)[4.53 (733)](https://www.capterra.com/p/132852/Talkdesk/reviews/)

vs

[Five9](https://www.capterra.com/p/132405/Five9/)[4.22 (484)](https://www.capterra.com/p/132405/Five9/reviews/)

$85/month

Price

$159/month

4.4

Features

4.1

4.7

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/132405-132852/Five9-vs-Talkdesk)

[Intercom](https://www.capterra.com/p/134347/Intercom/)[4.50 (1,134)](https://www.capterra.com/p/134347/Intercom/reviews/)

vs

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$39/month

Price

$19/month

4.4

Features

4.3

4.4

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/124981-134347/Freshdesk-vs-Intercom)

[Talkdesk](https://www.capterra.com/p/132852/Talkdesk/)[4.53 (733)](https://www.capterra.com/p/132852/Talkdesk/reviews/)

vs

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$85/month

Price

$75/month

4.4

Features

4.2

4.7

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/132852-179417/Talkdesk-vs-Genesys-Cloud)

[Intercom](https://www.capterra.com/p/134347/Intercom/)[4.50 (1,134)](https://www.capterra.com/p/134347/Intercom/reviews/)

vs

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Features

4.5

4.4

Ease of Use

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[View full comparison](https://www.capterra.com/compare/62194-134347/LiveChat-vs-Intercom)

[Talkdesk](https://www.capterra.com/p/132852/Talkdesk/)[4.53 (733)](https://www.capterra.com/p/132852/Talkdesk/reviews/)

vs

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/)

$85/month

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4.4

Features

4.4

4.7

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/132852-164283/Talkdesk-vs-Zendesk)

[Intercom](https://www.capterra.com/p/134347/Intercom/)[4.50 (1,134)](https://www.capterra.com/p/134347/Intercom/reviews/)

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Features

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4.4

Ease of Use

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[View full comparison](https://www.capterra.com/compare/134347-144040/Intercom-vs-Tidio-Chat)

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Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/132852-134775/Talkdesk-vs-inContact-Call-Center-Software)