# Compare Talkdesk vs NiCE CXone 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Talkdesk and NiCE CXone based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/132852-134775/Talkdesk-vs-inContact-Call-Center-Software

---

# Talkdesk vs NiCE CXone Features and Cost Comparison

Last updated May 6th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

TalkdeskNiCE CXone2/4 selected

[Talkdesk](https://www.capterra.com/p/132852/Talkdesk/)[4.5 (733)](https://www.capterra.com/p/132852/Talkdesk/reviews/)

[NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.2 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/)

[## Talkdesk](https://www.capterra.com/p/132852/Talkdesk/)[4.5 (733)](https://www.capterra.com/p/132852/Talkdesk/reviews/)

Starting Price

$85.00/month

Value-for-Money

4.5

Functionality

4.4

Ease of Use

4.7

Customer Service

4.6

Reviews Sentiment

Based on [733 reviews](#user-reviews)

Positive

683

Neutral

35

Negative

15

[## NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.2 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/)

Starting Price

$110.00/month

Value-for-Money

4.1

Functionality

4.1

Ease of Use

4.2

Customer Service

4

Reviews Sentiment

Based on [581 reviews](#user-reviews)

Positive

478

Neutral

68

Negative

35

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### Freshdesk

4.5 (3,415)

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User rating

94%

of reviewers  
rated it above 4 stars

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## Send this comparison chart to my inbox

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.

What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 4,819 reviews from call center software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

83%Fit

Not enough reviews

Feature ratings

Call Center Management

4.6

Dashboard

5.0

Call Logging

4.6

Call Recording

4.7

Call Tracking

4.6

82%Fit

Not enough reviews

Feature ratings

Call Center Management

4.5

Dashboard

5.0

Call Logging

4.5

Call Recording

4.7

Call Tracking

4.0

User satisfaction

User satisfaction

4.5

User reviews[733](https://www.capterra.com/p/132852/Talkdesk/reviews/)

Ease of use

4.7

Functionality

4.4

Value for money

4.5

Customer support

4.6

User satisfaction

4.2

User reviews[581](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/)

Ease of use

4.2

Functionality

4.1

Value for money

4.1

Customer support

4.0

Price starts from

Price starts from

$85Per User, Per Month

-   Free version
-   Free trial

Price starts from

$110Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Our target market is customer-centric companies with at least 5 agents looking to improve customer experiences through more personalized, data-driven customer interactions.

Best for

It is designed for organizations of all sizes that need to deliver voice, digital, and self-service customer experiences across all interaction channels.

## User reviews

Pros & cons

VR

Verified Reviewer

Client Operations Supervisor

> "One thing I like about Talkdesk is the massive option of reports it is giving as it can be useful for..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___7136261)

VR

Verified Reviewer

Client Operations Supervisor

> "This cause delays in processing requests we are receiving."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___7136261)

GP

George P.

Talent - Payroll Specialist

> "Additionally, taking notes for calls is effortless and Talkdesk makes it easy for you to review your call..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6749499)

LP

Leslie P.

Talent Support Specialist

> "that it doesn't have a feature for noise cancellation. so that you can control the level of background..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6755914)

MH

Makeda H.

APD Resolution Specialist

> "I like the feature of answering a call when I am ready to answer."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6880562)

Saskia M.

Senior Director Sales Marketing

> "Even while the number of tales has expanded, the capacity to produce stories by telephone is sluggish,..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___5020549)

BK

Bridgette K.

owner

> "One of my favorite features is the AI automation."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6483682)

NS

Natalie S.

Graduate Student

> "Some features, such as the chat widget, are not as customizable as other customer service tools, limiting..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4712224)

TK

Taylor K.

Engineer

> "I like the configuration of the hardware once settled with the best suited one."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6670358)

ZD

Zameer D.

Recruiter

> "There's many service interruptions, when calling is a big part of sales you don't want that."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6269173)

Saskia M.

Senior Director Sales Marketing

> "To function properly , Talkdesk needs access to a stable internet connection; when agents do, the app has..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___5020549)

CAC

Cheryl Ann C.

Customer Care Associate

> "The only missing feature would be, it does not generate a ticket for the calls and the outbound calls are..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4348935)

LK

Liam K.

CMO

> "Talkdesk really saved us with our phone customer support."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6297429)

VR

Verified Reviewer

Liveops Supervisor

> "Lack of search function for the calls is one of the biggest pain points."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3565067)

LK

Liam K.

CMO

> "As long as you have a good internet connection everything works good without any issues."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6297429)

Shellene R.

Team Lead

> "It sometimes freezes and it's annoying I really hate that you will need to go in different features to see..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4054753)

Saskia M.

Senior Director Sales Marketing

> "In an effort to improve sales response time and activity transparency, it has been deployed extensively,..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___5020549)

HR

Hen R.

Ciso & infrastructure manager

> "Cant control the waiting calls to redirect to antoher queue"

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3610878)

Saskia M.

Senior Director Sales Marketing

> "The dialogue with a prospect may be timed and measured correctly, and CRM automation can begin immediately."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___5020549)

JL

Jr L.

Tools and Systems Coordinator

> "What I don't like here only is the telephony system integrated on the tool itself."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4223916)

BA

Bello A.

Senior Product Designer

> "it has been amazing, time and user friendly and very impactful in tracking and managing customers to."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6033003)

George B.

Company Director

> "Additionally, the fees are high considering I don't use the service often."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3874264)

HM

Heather M.

Customer Service Representative

> "The most impactful feature for me is the clear call and call recording."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4558036)

DD

Dion D.

IT

> "Finding settings can be a bit overwhelming"

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3767946)

ZD

Zameer D.

Recruiter

> "It's decent if the network wasn't as wacky I'd say it's amazing."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6269173)

JQ

Jasmine Q.

Customer relations rep

> "The inability to add a call on the other line without it being a transfer, the inability to access settings..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2346492)

TB

Tarell B.

Customer Service Rep

> "I love how it provides a detailed breakdown of an agent performance at a given time."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3589091)

HM

Heather M.

Customer Service Representative

> "Not fair call distribution."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4558036)

VR

Verified Reviewer

Liveops Supervisor

> "Overall I'm happy with talkdesk, call quality is great, recordings are high quality and has no issues..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3565067)

VR

Verified Reviewer

Director

> "It was also immensely frustrating that voicemails (inside the app) were not time stamped."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2971599)

DV

Deborah V.

Market Advisor

> "It is easy to save a disposition and track activities in each of our files."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4044379)

DrJ

Diendéré J.

Social media manager

> "No drawbacks There's really nothing I don't like about talkdesk"

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4382257)

VR

Verified Reviewer

Liveops Supervisor

> "The only issue I have kind of frequently is searching for calls but I got used to it, so overall I'm pretty..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3565067)

CG

Catarina G.

BDR

> "It's not very intuitive."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4648549)

JL

Jr L.

Tools and Systems Coordinator

> "As an Admin of this software, I really like the management system of Agents being added to the system."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4223916)

TB

Thoma B.

Manager

> "Far too expensive for a small business with no options for small business."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3503663)

DH

Dwana H.

Customer Service Representative

> "So, for a small company, it would be good if they used Talk desk for their call center."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4231441)

AD

Andrew D.

Operations Specialist

> "There are some features that cannot be customized by the end user and must be modified by support..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2324826)

HC

Her C.

Customer service representative

> "Helps us manage high call volumes"

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4009351)

VR

Verified Reviewer

Team Manager

> "Something I wish could be worked on is the need of having to refresh the page since at times it becomes..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2781328)

VR

Verified Reviewer

Business Consultant

> "It was simple to learn and easy to use."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4972529)

VR

Verified Reviewer

Director

> "That is not helpful when I need to know exactly when that person called me."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2971599)

VR

Verified Reviewer

Liveops Supervisor

> "Recording's never have any issues and the call quality is pretty good."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3565067)

EH

Eloisa H.

Customer Retention Specialist

> "Sometimes I have problems with the App so I have to use it through the website, or it is very slow and I..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2392302)

CAC

Cheryl Ann C.

Customer Care Associate

> "The interface is so simple, you can learn your way around in a few minutes."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4348935)

VR

Verified Reviewer

Systems Analyst

> "I haven't been very pleased with Talkdesk as a VoIP solution."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3358664)

VR

Verified Reviewer

Liveops Supervisor

> "Quality is great and all the calls are stored."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3565067)

CM

Cuyler M.

Salesman/Customer Service

> "The only thing I can complain about is that it doesn't tell me or at least have the option to tell me how..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2338953)

Kelly H.

Customer Service Manager

> "Talkdesk is a basic and simple phone software that is great for beginners, and includes a lot of basic..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2392419)

VR

Verified Reviewer

Director

> "I used a paid version but evidently didn't pay enough."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2971599)

JM

Jessamine M.

Customer Service Manager

> "From a management/admin perspective, the software data analytics interface has become more robust in the..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2661638)

Kelsey S.

Implementations Manager

> "Working from home, internet quality is variable, but even in the office we would have issues with dropped..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2386101)

DL

Drake L.

Customer Service Representative

> "Which makes it more easy to navigate and good for new users."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4603160)

BB

Bilal B.

Sales Development Rep

> "Calls sometimes drop out/lose connection and the sound quality isn't always consistent."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2383502)

Adam G.

Enterprise Growth

> "As suggested in the title, talkdesk offers an extremely conveninent click-to-call function that works and..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2242275)

VB

Veselina B.

Customer Support Manager

> "Depending on the internet connection the quality of the calls is net perfect sometimes but I guess the..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2430561)

VR

Verified Reviewer

Systems Analyst

> "It's very easy and dynamic – empowering an admin to create and edit their IVR without Support."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3358664)

Han A.

SDR

> "minor issues such as some lines end up crashing and you can't really call out from them."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2844276)

MS

Mike S.

IT Administrator

> "Talkdesk has outstanding uptime, in fact I cannot think of a single outage in a year of using them. "

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2866938)

HZ

Hajarah Z.

Customer Service Rep

> "This can be a bit awkward for the caller since they will just hear silence until the transfer has been..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2392396)

NS

Natalie S.

Graduate Student

> "Talkdesk is easy to set up and use, even for those with limited technical knowledge."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4712224)

MB

Michelle B.

Support

> "Sometimes it can be unreliable and there is often delays when on calls"

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2418282)

BR

Ben R.

Director

> "I rebuilt my phone IVR and email queues in the peak of the pandemic in under 72 hours, virtually on our own..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2344088)

JM

Jessamine M.

Customer Service Manager

> "I wanted to love them but the support guides for setting them up were not really helpful and it took hours..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2661638)

JM

Jane M.

Customer Service Representative

> "The easy and even navigation of calls."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4570634)

DK

Daniel K.

Senior Support Lead

> "Talkdesk lacks many features that other call applications have."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2289078)

MM

Megan M.

Renewals and Expansion Manager

> "I love how straight forward and easy to use Talkdesk is."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3610951)

BT

Brian T.

Business Analyst

> "The reporting aspect can be a little cumbersome and hard to manage."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2329956)

HC

Her C.

Customer service representative

> "Talkdesk is easy to use."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4009351)

Javier M.

Customer Support Rep

> "Sometimes it doesn't sync up with SalesForce."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2388126)

JL

Jr L.

Tools and Systems Coordinator

> "Overall, Talkdesk is very efficient to use."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4223916)

KB

Kenley B.

Contact Center Supervisor

> "There is no texting feature."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2177199)

NH

Nicholas H.

IT Manager

> "Excellent Support"

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3638970)

KG

Kimberly G.

Customer Service

> "Cons are bugs with the program at times."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2398692)

EA

EULOGIO A.

Customer Service

> "What I like the most about TalkDesk is the functionality and seamless integration between the Talkdesk bar..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2392427)

JQ

Jasmine Q.

Customer relations rep

> "The frustration of some headphones not working well on it."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2346492)

MC

Milton C.

VoIP Engineer

> "The call recording and advanced features such as voice analytics, AI, easy building IVR etc...."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2338547)

MS

Melanie S.

customer relations

> "I also seem to have calls drop more at times than others."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2341228)

SM

Shai M.

Coordinator

> "The feature that I have come to like with talkdesk is having the capability to record all of our calls. "

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2348051)

Han A.

SDR

> "Which if you paid for the line is quite annoying but they're prompt to solve the problem."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2844276)

[View Reviews](https://www.capterra.com/p/132852/Talkdesk/reviews/)

VK

Vignesh K.

Technical specialist

> "The real-time analytics and customizable reporting tools make it easy for supervisors to monitor performance and..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6786405)

NN

Nick N.

Workforce Management

> "We experience sync issues in real-time dashboards from time to time and we have agents getting logged out of..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6520225)

VK

Vignesh K.

Technical specialist

> "The platform offers a robust set of tools for managing users, skills, routing, and reporting."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6786405)

LR

Lauren R.

Manager

> "The automated reports don't match custom reports when I run the same data."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6673366)

CN

Carli N.

Scheduling

> "What I like most about CXone Mpower is it never lags and is always efficient to use."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___7130749)

VJ

Vipul J.

Senior Manager Quality

> "having loaded with a lot of features make it slow at times so might need to work on the servers/capacity in the..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6545019)

NN

Nick N.

Workforce Management

> "The web-based experience gives us the flexibility to switch browsers if we experience issues."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6520225)

RG

Robin G.

Accountant

> "We constantly have problems with the portal saving passwords and not allowing us to log on. "

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6330394)

VJ

Vipul J.

Senior Manager Quality

> "User friendly with advance features including planning, managing real times queues, quality management etc."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6545019)

RG

Robin G.

Accountant

> "You take our money every month on autopay but always fail to email the invoices. "

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6330394)

JH

James H.

Senior Director

> "Ability to run reports on demand, ACD is robust, and dashboards and supervisor application gives real time views..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6160743)

TP

Teresa P.

Technical Support Specialist II

> "It seems to be a bit hard for people to understand how it works in the beginning since it has a lot of features."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6745910)

Saskia M.

Senior Director Sales Marketing

> "It inlcudes a real-time chat feature, so we can stay in touch with clients in real time; it supports VoIP, so we..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___5033719)

LR

Lauren R.

Manager

> "I seem to have the most issues with reporting, I think it's inconsistant and hard to get to. "

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6673366)

VK

Vignesh K.

Technical specialist

> "CXone also provides solid documentation and responsive support when needed."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6786405)

PS

Paul S.

Networks & IT Lead

> "The licensing is too restrictive, it would be great to have a reporting tier, where no phone calls are able to..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4993940)

NK

Nila K.

Customer experience

> "Makes employees jobs much easier"

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6831171)

AD

Amanda D.

Benefits Assistance Center Team Lead

> "The email capabilities are not nearly as advanced as the call features."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6149515)

TH

Tina H.

Digital Contact Center Solutions

> "We are also in the process of moving many of our teams into CXOne and the ROI we have already experienced is..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6530644)

Abel A.

Agent

> "I had to encounter certain difficulties that the fall 23 version is supposed to resolve but did not resolve any..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___5051486)

LR

Lauren R.

Manager

> "I am not familiar with what appears to be the new branding of Mpower, however I like overall the ease of..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6673366)

AK

Adam K.

Workforce Manager

> "Their Fall '23 release is supposed to address a lot of these issues, but NICE was not forthcoming with any of..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___5004207)

Tomáš S.

Social Media Specialist

> "This comprehensive suite can streamline operations by providing all the tools needed in one platform."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4985903)

AA

Amy A.

Director, Community Impact

> "We also had issues with connectivity that took months before identifying the issue to fix."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4993363)

LW

Lindsey W.

Workforce Management Analyst

> "The forecasting functionality was solid."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6481654)

VR

Verified Reviewer

Supervisor

> "Cost considerations: CXone's pricing may be a concern for businesses with limited budgets."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4803132)

CP

Cara P.

Access to Services Section Manager

> "We're in the process of adding more applications and the team at NICE has been incredible. "

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6719618)

AK

Adam K.

Workforce Manager

> "I continue to spend an inordinate amount of time working around CXone's inadequacies."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___5004207)

SP

Sarah P.

Automation Consultant

> "Leading edge of contact center technology"

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6562728)

AK

Adam K.

Workforce Manager

> "They over-sell and under-deliver."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___5004207)

KH

Kiyanna H.

Client Care Specialist

> "There are hardly any issues, and the functionality is simple and easy to navigate."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6334751)

JH

James H.

Senior Director

> "It's on the expensive side. "

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6160743)

JS

Jamie S.

WFM Analyst

> "It's easy to skill agents and build dashboards."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6545242)

Shanice P.

Customer Service Agent

> "The setup process is not easy if your not knowledgeable of the content and or company your using the software for"

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3520331)

TP

Teresa P.

Technical Support Specialist II

> "reliable and that the platform is easily scalable."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6745910)

LM

Lilia M.

Insurance agent

> "There are some features that I still dont know how to use, but I think is because of the very basic training."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3716988)

RLC

Raine Leonard C.

Agent

> "The thing that I really like is that it is used to check my schedule on my work everyday."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6061927)

AM

Amanda M.

PATIENT SERVICES COORDINATOR

> "the only thing i dont like is that if the computer is having an issue, connectivity, then the phone cant be used"

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3085926)

TW

Tim W.

IT Admin

> "Easy management, set up, functionality and use"

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6593022)

CS

Crystal S.

Customer Service Rep

> "I'm not able to type in the number and hit enter to initiate the call. And when typing in the number to make a..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2519066)

VK

Vinit K.

Backend developer

> "Businesses seeking to offer a seamless and customised client experience should consider it because of its..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4623058)

SP

Suren P.

Senior ISR

> "lots of bugs, crashes, lose alot of calls"

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3077976)

JW

Jim W.

admin

> "nice interface easy to use and very straight forward."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6549476)

RH

Rosa H.

Patient Access Specialist

> "There are certain buttons or features that don't make sense and it can look really boring."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3055378)

AT

Akhil T.

Cxone Lead

> "I am working on Cxone since last 5years.every year ,they are enhancing their services and upgrading."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6153133)

TK

Thomas K.

Network Administrator/Helpdesk

> "Licensing is a bit of a nightmare, the licenses are provided in a spreadsheet and cannot be released from a..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2165554)

SP

Sarah P.

Automation Consultant

> "Good experience, everyone we've worked with has been helpful."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6562728)

CC

Clinton C.

Contact Center Manager

> "As of late, we are constantly being told to clear cache, delete temp internet files, shut down and restart our..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2725656)

LR

Lauren R.

Manager

> "Overall, I would say that your service/support has been great-- fast and correct."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6673366)

JB

Jennifer B.

Care Coordinator

> "Beeping noise every few minutes and no one know what it is."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3051963)

TP

Teresa P.

Technical Support Specialist II

> "As part of the technical group, I find it easy to use and understand."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6745910)

JM

Jessica M.

customer service

> "It always has trouble on certain vpn connections"

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3081141)

AS

Alexis S.

CSR

> "It has generally been successful since it enables us to complete our work on time and in accordance with the..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4602632)

TK

Thomas K.

Network Administrator/Helpdesk

> "Useage even more confusing when used in conjunction with incontact calling queues, trying to keep track of..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2165554)

AS

Alexis S.

CSR

> "The callback option keeps our customers happy, and they consistently provide us with positive feedback when we..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4602632)

MCJ

Ma. Carlon J.

Preboarding Specialist

> "How I disconnect fast and had to re log in"

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3109626)

KI

Kenneth I.

Director Q&A Implementation

> "This is what gives me a pleasure to know that I can expect when I interact with the resources."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4993316)

DA

David A.

Kunderådgiver

> "It is difficult to controll who calls and if you wanna answer or not. If a call breaks , you have to finnish it..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2718194)

AA

Amy A.

Director, Community Impact

> "The team offers high-level customer service and support."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4993363)

AC

Amanda C.

Call Center Supervisor

> "Just yesterday we had a GLOBAL outage and no way for our business to take calls when we rely on this system."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2543574)

KI

Kenneth I.

Director Q&A Implementation

> "From my TAM to anyone I have come in contact (no pun intended, lol) with are very helpful, patient and..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4993316)

TT

Tony T.

Free lance writer

> "NICE CXone wants a password and I don't have one. "

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3060030)

AK

Adam K.

Workforce Manager

> "Support is responsive and helpful for things that work."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___5004207)

JB

Jennifer B.

Care Coordinator

> "Voicemail is very difficult to get too."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3051963)

AD

Amanda D.

Benefits Assistance Center Team Lead

> "CXone has great call features."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6149515)

JW

Justin W.

Tire Group Staff Assistant

> "I'm at the point currently where I don't get notifications (despite settings being set correctly) and almost..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2516319)

DH

Dwana H.

Customer Service Representative

> "With Nice, we were able to get members to transfer over to the right department and quicker service time."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4231527)

WW

Westin W.

Senior Product Manager

> "We were promised we would be able to create our own CRM and IC would be able to connect and after 2 years of..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2177902)

JJ

Joan J.

IT Director

> "Our team is really satisfied with the way it works, the opportunities of extended configuration it offers, and..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3298057)

NB

Nefertiti B.

AA Agent

> "What I least like about the software is the constant freezing and having to log out and log back in."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2721380)

AP

Adolfo P.

customer service representative

> "It's so much simpler for the dev group to arrange, incorporate and alter the client experience."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4319789)

JB

Jennifer B.

Care Coordinator

> "Too many issues and concerns."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3051963)

AD

Amanda D.

Benefits Assistance Center Team Lead

> "Very reliable, has all of the capabilities we need."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6149515)

EC

Enmanuel C.

call representative

> "the accessibility, it doesnt work on certain browsers or devies"

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2466078)

AS

Alexis S.

CSR

> "I enjoy having access to earlier calls in order to help a disappointed customer."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4602632)

SW

Sabrina W.

Sales Development Engineer

> "Call Quality is often quite poor, we experience distortions, delays and interruptions."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2190528)

Alayna F.

Customer Service

> "The biggest thing is that it's convenient to use for transferring calls and if you work in a business where the..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2877173)

JA

Jace A.

Telecommunications Technician

> "There are some bugs with routing and call wrap-up."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2406940)

AA

Amy A.

Director, Community Impact

> "The customer service that NICE"

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4993363)

SY

Stanley Y.

IT System Engineer

> "oh we can't do anything without the sample contact IDs, I wish they could be more proactive on that."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2177699)

[View Reviews](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/)

## User interface

[Talkdesk](https://www.capterra.com/p/132852/Talkdesk/)

4.53 (733)

[NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)

4.21 (581)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Tracking

207

Important

AI Copilot

150

Important

AI Summarization

120

Important

Talkdesk

Top features

39/47

-   Activity Tracking
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Auto-Dialer
-   Automated Responses
-   Automatic Call Distribution
-   Blended Call Center
-   Callback Scheduling
-   Call Center Management
-   Caller ID
-   Call Logging
-   Call Monitoring
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Scripting
-   Call Tagging
-   Call Tracking
-   Call Transcription
-   Call Transfer
-   Call Whispering
-   Chatbot
-   Chat/Messaging
-   Computer Telephony Integration
-   Contact Management
-   CRM
-   Dashboard
-   Generative AI
-   Inbound Call Center
-   Interaction Tracking
-   IVR
-   Manual Dialer
-   Monitoring
-   Multi-Channel Communication
-   Outbound Call Center
-   Performance Management
-   Predictive Dialer
-   Progressive Dialer
-   Queue Management
-   Reporting/Analytics
-   Sentiment Analysis
-   Surveys & Feedback
-   Third-Party Integrations
-   Voice Mail
-   Voice Recognition

[See all features](https://www.capterra.com/p/132852/Talkdesk/#features)

NiCE CXone

38/47

-   Activity Tracking
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Auto-Dialer
-   Automated Responses
-   Automatic Call Distribution
-   Blended Call Center
-   Callback Scheduling
-   Call Center Management
-   Caller ID
-   Call Logging
-   Call Monitoring
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Scripting
-   Call Tagging
-   Call Tracking
-   Call Transcription
-   Call Transfer
-   Call Whispering
-   Chatbot
-   Chat/Messaging
-   Computer Telephony Integration
-   Contact Management
-   CRM
-   Dashboard
-   Generative AI
-   Inbound Call Center
-   Interaction Tracking
-   IVR
-   Manual Dialer
-   Monitoring
-   Multi-Channel Communication
-   Outbound Call Center
-   Performance Management
-   Predictive Dialer
-   Progressive Dialer
-   Queue Management
-   Reporting/Analytics
-   Sentiment Analysis
-   Surveys & Feedback
-   Third-Party Integrations
-   Voice Mail
-   Voice Recognition

[See all features](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#features)

### Recognition

Talkdesk is recognized as a top-rated tool in 4 Capterra Shortlist reports

NiCE CXone is recognized as a top-rated tool in 2 Capterra Shortlist reports

### Deployment & support

Talkdesk

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

NiCE CXone

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Talkdesk

-   By Talkdesk
-   Located in United States
-   Founded in 2011

NiCE CXone

-   By NiCE
-   Located in United States
-   Founded in

## Popular Comparisons

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vs

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[NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.21 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/)

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[Talkdesk](https://www.capterra.com/p/132852/Talkdesk/)[4.53 (733)](https://www.capterra.com/p/132852/Talkdesk/reviews/)

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[NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.21 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/)

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Features

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4.2

Ease of Use

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[View full comparison](https://www.capterra.com/compare/102188-134775/LiveAgent-vs-inContact-Call-Center-Software)

[Talkdesk](https://www.capterra.com/p/132852/Talkdesk/)[4.53 (733)](https://www.capterra.com/p/132852/Talkdesk/reviews/)

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[NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.21 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/)

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4.2

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4.7

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[NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.21 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/)

vs

[CallHippo](https://www.capterra.com/p/159578/CallHippo/)[4.40 (679)](https://www.capterra.com/p/159578/CallHippo/reviews/)

$110/month

Price

$1/month

4.1

Features

4.3

4.2

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/134775-159578/inContact-Call-Center-Software-vs-CallHippo)

[Talkdesk](https://www.capterra.com/p/132852/Talkdesk/)[4.53 (733)](https://www.capterra.com/p/132852/Talkdesk/reviews/)

vs

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,415)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

$85/month

Price

$19/month

4.4

Features

4.3

4.7

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/124981-132852/Freshdesk-vs-Talkdesk)

[NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.21 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/)

vs

[Five9](https://www.capterra.com/p/132405/Five9/)[4.22 (481)](https://www.capterra.com/p/132405/Five9/reviews/)

$110/month

Price

$159/month

4.1

Features

4.1

4.2

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/132405-134775/Five9-vs-inContact-Call-Center-Software)

[Talkdesk](https://www.capterra.com/p/132852/Talkdesk/)[4.53 (733)](https://www.capterra.com/p/132852/Talkdesk/reviews/)

vs

[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

$85/month

Price

$20/month

4.4

Features

4.5

4.7

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/132852-169505/Talkdesk-vs-Zoho-Desk)

[NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.21 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/)

vs

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/)

$110/month

Price

$39/month

4.1

Features

4.4

4.2

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/134775-164283/inContact-Call-Center-Software-vs-Zendesk)