--- title: "Compare Talkdesk vs Salesforce Service Cloud 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare Talkdesk and Salesforce Service Cloud based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/132852-136189/Talkdesk-vs-Salesforce" page_type: "comparison" language: "en" --- # Talkdesk vs Salesforce Service Cloud Features and Cost Comparison Last updated September 17th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: TalkdeskSalesforce Service Cloud2/4 selected [Talkdesk](https://www.capterra.com/p/132852/Talkdesk/)[4.5 (733)](https://www.capterra.com/p/132852/Talkdesk/reviews/) [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[4.5 (830)](https://www.capterra.com/p/136189/Salesforce/reviews/) [## Talkdesk](https://www.capterra.com/p/132852/Talkdesk/)[4.5 (733)](https://www.capterra.com/p/132852/Talkdesk/reviews/) Starting Price $85.00/month Value-for-Money 4.5 Functionality 4.4 Ease of Use 4.7 Customer Service 4.6 Reviews Sentiment Based on [733 reviews](#user-reviews) Positive 683 Neutral 35 Negative 15 [## Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[4.5 (830)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting Price $25.00/month Value-for-Money 4.2 Functionality 4.4 Ease of Use 4.1 Customer Service 4.3 Reviews Sentiment Based on [830 reviews](#user-reviews) Positive 759 Neutral 54 Negative 17 What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 3,103 reviews from customer service software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology \--%Fit Missing features Feature ratings CRM 5.0 Support Ticket Management 4.5 Chatbot NA Inbox Management NA Live Chat NA 71%Fit Missing features Not enough reviews Feature ratings CRM 4.9 Support Ticket Management 4.5 Chatbot 4.0 Inbox Management NA Live Chat 4.3 User satisfaction User satisfaction 4.5 User reviews[733](https://www.capterra.com/p/132852/Talkdesk/reviews/) Ease of use 4.7 Functionality 4.4 Value for money 4.5 Customer support 4.6 User satisfaction 4.5 User reviews[830](https://www.capterra.com/p/136189/Salesforce/reviews/) Ease of use 4.1 Functionality 4.4 Value for money 4.2 Customer support 4.3 Price starts from Price starts from $85Per User, Per Month - Free version - Free trial Price starts from $25Per User, Per Month - Free version - Free trial Best for Best for Mid-market and enterprise businesses running contact centers across 100-plus countries, including organizations in finance, healthcare, retail, and telecommunications. Best for Salesforce Service Cloud is used by contact centers, IT departments, HR departments, field service operations, and customer support teams. ## User reviews Pros & cons VR Verified Reviewer Client Operations Supervisor > "One thing I like about Talkdesk is the massive option of reports it is giving as it can be useful..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___7136261) VR Verified Reviewer Client Operations Supervisor > "This cause delays in processing requests we are receiving." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___7136261) GP George P. Talent - Payroll Specialist > "Additionally, taking notes for calls is effortless and Talkdesk makes it easy for you to review..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6749499) LP Leslie P. Talent Support Specialist > "that it doesn't have a feature for noise cancellation. so that you can control the level of..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6755914) MH Makeda H. APD Resolution Specialist > "I like the feature of answering a call when I am ready to answer." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6880562) NS Natalie S. Graduate Student > "Some features, such as the chat widget, are not as customizable as other customer service tools,..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4712224) TK Taylor K. Engineer > "I like the configuration of the hardware once settled with the best suited one." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6670358) ZD Zameer D. Recruiter > "There's many service interruptions, when calling is a big part of sales you don't want that." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6269173) BA Bello A. Senior Product Designer > "it has been amazing, time and user friendly and very impactful in tracking and managing customers..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6033003) CAC Cheryl Ann C. Customer Care Associate > "The only missing feature would be, it does not generate a ticket for the calls and the outbound..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4348935) BK Bridgette K. owner > "One of my favorite features is the AI automation." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6483682) Saskia M. Senior Director Sales Marketing > "Even while the number of tales has expanded, the capacity to produce stories by telephone is..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___5020549) Saskia M. Senior Director Sales Marketing > "To function properly , Talkdesk needs access to a stable internet connection; when agents do, the..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___5020549) Shellene R. Team Lead > "It sometimes freezes and it's annoying I really hate that you will need to go in different features..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4054753) LK Liam K. CMO > "Talkdesk really saved us with our phone customer support." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6297429) JL Jr L. Tools and Systems Coordinator > "What I don't like here only is the telephony system integrated on the tool itself." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4223916) LK Liam K. CMO > "As long as you have a good internet connection everything works good without any issues." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6297429) George B. Company Director > "Additionally, the fees are high considering I don't use the service often." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3874264) Saskia M. Senior Director Sales Marketing > "In an effort to improve sales response time and activity transparency, it has been deployed..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___5020549) VR Verified Reviewer Liveops Supervisor > "Lack of search function for the calls is one of the biggest pain points." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3565067) HM Heather M. Customer Service Representative > "The most impactful feature for me is the clear call and call recording." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4558036) HM Heather M. Customer Service Representative > "Not fair call distribution." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4558036) Saskia M. Senior Director Sales Marketing > "The dialogue with a prospect may be timed and measured correctly, and CRM automation can begin..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___5020549) HR Hen R. Ciso & infrastructure manager > "Cant control the waiting calls to redirect to antoher queue" [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3610878) ZD Zameer D. Recruiter > "It's decent if the network wasn't as wacky I'd say it's amazing." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6269173) DrJ Diendéré J. Social media manager > "No drawbacks There's really nothing I don't like about talkdesk" [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4382257) DV Deborah V. Market Advisor > "It is easy to save a disposition and track activities in each of our files." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4044379) CG Catarina G. BDR > "It's not very intuitive." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4648549) JL Jr L. Tools and Systems Coordinator > "As an Admin of this software, I really like the management system of Agents being added to the..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4223916) TB Thoma B. Manager > "Far too expensive for a small business with no options for small business." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3503663) DH Dwana H. Customer Service Representative > "So, for a small company, it would be good if they used Talk desk for their call center." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4231441) DD Dion D. IT > "Finding settings can be a bit overwhelming" [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3767946) HC Her C. Customer service representative > "Helps us manage high call volumes" [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4009351) VR Verified Reviewer Team Manager > "Something I wish could be worked on is the need of having to refresh the page since at times it..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2781328) CAC Cheryl Ann C. Customer Care Associate > "The interface is so simple, you can learn your way around in a few minutes." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4348935) VR Verified Reviewer Systems Analyst > "I haven't been very pleased with Talkdesk as a VoIP solution." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3358664) JM Jessamine M. Customer Service Manager > "From a management/admin perspective, the software data analytics interface has become more robust..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2661638) VR Verified Reviewer Director > "It was also immensely frustrating that voicemails (inside the app) were not time stamped." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2971599) DL Drake L. Customer Service Representative > "Which makes it more easy to navigate and good for new users." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4603160) VB Veselina B. Customer Support Manager > "Depending on the internet connection the quality of the calls is net perfect sometimes but I guess..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2430561) TB Tarell B. Customer Service Rep > "I love how it provides a detailed breakdown of an agent performance at a given time." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3589091) Han A. SDR > "minor issues such as some lines end up crashing and you can't really call out from them." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2844276) VR Verified Reviewer Liveops Supervisor > "Overall I'm happy with talkdesk, call quality is great, recordings are high quality and has no..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3565067) MB Michelle B. Support > "Sometimes it can be unreliable and there is often delays when on calls" [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2418282) VR Verified Reviewer Systems Analyst > "It's very easy and dynamic – empowering an admin to create and edit their IVR without Support." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3358664) JM Jessamine M. Customer Service Manager > "I wanted to love them but the support guides for setting them up were not really helpful and it..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2661638) VR Verified Reviewer Liveops Supervisor > "The only issue I have kind of frequently is searching for calls but I got used to it, so overall..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3565067) KG Kimberly G. Customer Service > "Cons are bugs with the program at times." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2398692) NS Natalie S. Graduate Student > "Talkdesk is easy to set up and use, even for those with limited technical knowledge." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4712224) Han A. SDR > "Which if you paid for the line is quite annoying but they're prompt to solve the problem." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2844276) JM Jane M. Customer Service Representative > "The easy and even navigation of calls." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4570634) BJV Bobbi Jo V. CRM Admin > "We have tried to reach out to management, however we have not received any responses." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2501530) VR Verified Reviewer Business Consultant > "It was simple to learn and easy to use." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4972529) MM Meagan M. Analyst > "At times, the connection is not the best." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2400478) HC Her C. Customer service representative > "Talkdesk is easy to use." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4009351) BA Bruno A. CEO > "Self-service not available to add agents." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2400012) JL Jr L. Tools and Systems Coordinator > "Overall, Talkdesk is very efficient to use." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4223916) VR Verified Reviewer Director > "That is not helpful when I need to know exactly when that person called me." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2971599) VR Verified Reviewer Liveops Supervisor > "Recording's never have any issues and the call quality is pretty good." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3565067) VR Verified Reviewer Director > "I used a paid version but evidently didn't pay enough." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2971599) VR Verified Reviewer Liveops Supervisor > "Quality is great and all the calls are stored." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3565067) DrJ Diendéré J. Social media manager > "No drawbacks There's really nothing I don't like about talkdesk" [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4382257) VR Verified Reviewer Sales Engineering Manager > "I love the focus on ease of use without missing out on any features or power." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3230399) CG Catarina G. BDR > "It's not very intuitive." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4648549) JM Jessamine M. Customer Service Manager > "From a user perspective, the software makes it simple to answer and transfer calls using a Web..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2661638) DD Dion D. IT > "Finding settings can be a bit overwhelming" [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3767946) VR Verified Reviewer Account Executive > "It is very easy to sync with salesforce and gong." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3310038) NS Natalie S. Graduate Student > "Some features, such as the chat widget, are not as customizable as other customer service tools,..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4712224) KG Kimberly G. Customer Service > "Overall Talkdesk is great for calls, reporting, insight data and staying organized ." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2398692) JM Jessamine M. Customer Service Manager > "I wanted to love them but the support guides for setting them up were not really helpful and it..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2661638) [View Reviews](https://www.capterra.com/p/132852/Talkdesk/reviews/) PD Patricia D. Client Serves Advocate > "What I liked most about salesforce service cloud was that any information that you needed to know about the customer..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7115704) Harshul S. Sr Tech support Specialist for Network Operations > "Also the customization is powerful but kinda overwhelming if you not used to Salesforce. And the pricing can get high..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7122611) Harshul S. Sr Tech support Specialist for Network Operations > "The automation helps lot too, like routing cases or sending updates without me doing manually." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7122611) PD Patricia D. Client Serves Advocate > "Salesforce service cloud could be overwhelming when learning how to navigate around for the first time." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7115704) VR Verified Reviewer IT Support Analyst > "Our admin has built a tremendous amount of customization into Service Cloud, but has also made it easy for agents to..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7010803) JJ Jannette J. Senior Data Management > "Performance can lag when managing a high volume of cases or large datasets." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7078625) AL Alex L. Senior associate > "Salesforce Service Cloud is a powerful, enterprise-grade platform that excels in security, ticket management, call..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7002177) ClJ Céline J. Social Media Manager > "Salesforce is expensive and has a steep learning curve." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7120490) JS Joshua S. Senior Learning Facilitator > "It is also amazing how it has integrated AI functionality to be utilized to house knowledge material and can recommend..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6815671) JS Jelfry S. Sales agent > "At first we had few outages interrupting our chats sessions or dropping the chats, that was really annoying for our..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6709180) Hayden R. Graphic Designer > "It's power to integrate with other platforms makes understanding customers needs through the site a breeze." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7133456) PK Paris K. Customer Experience Representative > "It gets laggy, disconnects and it can barely respond and also has IP connection issues. But that is pretty much it." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6826772) VR Verified Reviewer Software Engineer > "It's Excellent experience with Salesforce self service portals which allow our customers to resolve issues on their..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6645568) VR Verified Reviewer Salesforce Consultant > "It can be kind of expensive so really think about what you neeeeeed vs what you want." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7123341) AA Aditya A. Customer Service Representative > "Our customer database, shared docs and even the support ticket system are all services hooked in to Google Cloud and..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6788974) VR Verified Reviewer Digital asset manager > "In fact, the AI implementation felt more buggy than as advertised and tried too hard to solve the issue immediately..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6820461) PF Ping F. Operations Analyst > "It is really getting better and help a lot to consolidate all documents in one platform. And it is pretty reliable as..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7138021) VR Verified Reviewer Digital asset manager > "I disliked the new AI agent features because it felt impersonal, and at times, mistaken in how it was reacting to my..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6820461) PF Ping F. Operations Analyst > "It also allows tailor made functions to suit individual needs" [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7138021) RR Riley R. Legal project analyst > "Without proper training or a dedicated admin, it is easy to miss out on useful functionality." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7104027) JJ Jannette J. Senior Data Management > "It helped centralize customer data and automate processes, though some features were complex and required additional..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7078625) AA Aditya A. Customer Service Representative > "Also, the billing dashboard isn’t the most straightforward to interpret." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6788974) VR Verified Reviewer Prinicpal Test Engineer > "Salesforce is very powerfull tool one company can have to improve there productivity and increase the effectiveness and..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6694851) JP Jessica P. Team Leader > "It also glitches quite often from overload." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6848955) VJ Vershley J. IT Consultant > "Most of the configurations can be done via configurations super fast." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7163452) EB Eric B. Salesforce Administrator > "The cost of SF licenses can be prohibitive. " [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6504034) Harshul S. Sr Tech support Specialist for Network Operations > "The interface clean once you learn it, and it easy to track customer issues from start - finish." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7122611) BB Bret B. Estimator > "Learning the interface and where and how to do things was challenging at first." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6666284) Harshul S. Sr Tech support Specialist for Network Operations > "It also integrates well with other tools, which saves a lot of time." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7122611) DE Dawn E. Ops Mgr > "There's not a whole lot I don't like about Salesforce it gives you every bit of information on every customer and every..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6358968) RR Riley R. Legal project analyst > "I really liked being able to see the full customer history alongside active cases, emails, and chats." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7104027) MG Max G. Investor > "The system is not responsive on mobile devices." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6335943) VR Verified Reviewer IT Support Analyst > "Service Cloud is a very flexible tool. Although I've only used it at my current company, it's very easy to see how it..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7010803) MS Madhusudan S. Software Engineer > "The vast customisation choices offered by the platform may overwhelm or confuse certain users, which is a potential..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4591222) VR Verified Reviewer Salesforce Consultant > "Service cloud was super helpful for out customer support." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7123341) WT Weronika T. Manager > "Additionally, the licensing costs associated with certain advanced features and user licenses could be a barrier for..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4818489) VR Verified Reviewer Digital Marketing > "Our team did have to go through training to learn how to use, but most can use with no issues now." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7124053) MO Mohammad O. Director > "Cons:Cost: Salesforce Service Cloud can be expensive, especially for small businesses or startups that are on a tight..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4612701) VJ Vershley J. IT Consultant > "Very simple to set up, even creating a new fields does not require much technical experience." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7163452) KT Kremena T. Executive Assistant > "Cost: More expensive than some competitors1." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6489221) VM VINCE M. Director of Maintenance > "Ease of use and the basically unlimited customization that is possible." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7116196) JM Jayson M. Founder > "Salesforce in general is expensive." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6336220) RR Riley R. Legal project analyst > "Overall, my experience has been positive. Once everything was set up and the team got comfortable with it, the platform..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7104027) DS Douglas S. President > "My least favorite part is the financial management aspect of the program. While it is not horrible, it has a few..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4229951) NM Natalie M. Analyst > "Ease of use across departments, effective ticketing resolution and system, great access management for all levels in..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6788026) MO Mohammad O. Director > "This can be a disadvantage in areas with poor internet connectivity." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4612701) YG Yoel G. Sales Manager > "It’s a powerful and reliable tool that helped streamline customer service operations and improve response times." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6768337) LG Letlet G. Sales and Marketing > "The cost of Service Cloud could also be a problem." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4610623) SN Suraj N. Inside Product Specialist > "It excels in streamlining customer service operations with its features, making it an invaluable tool for enhancing..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6425317) NK Naleen K. Analyst > "Interface needs to be improved and looks outdated." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4612875) Laura H. Human Resources Generalist > "Compared to our previous ticketing system, we now have more intuitive case routing based on statuses, escalations,..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___5039782) MF Michael F. Owner > "It takes a long time for my staff to learn how to use it. And it can be complicated." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4016987) YG Yoel G. Sales Manager > "What I liked the most about Salesforce Service Cloud was how centralized and customizable the platform is." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6768337) AK Ashutosh K. Content Writer > "Not that much that hamper my productivity but yes it run very slow sometimes." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4634064) QB Quishea B. Financial Forms Processor > "Salesforce offers excellent tools for case management and it great to use with other platforms." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6584039) JB Justine B. Director > "This is particularily noticable when you need to communicate with salesforce post implementation and you simply have a..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___3195349) JM Justin M. Enablement Specialist > "It provides a well-organized customer list, allowing us to quickly reach our customers with important business updates." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6085557) Ngalla B. CEO > "It's a little expensive compared to other softwares and the services it offers." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4180228) CA Cassandra A. Owner > "It was easily trainable, able to be incorporated into our systems and customer service is great" [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6740712) Lillian G. Human Resources Generalist > "It's a complex program with a lot to learn before you can use it effectively." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4583777) LMW Lwin Mar W. Marketing Director > "Salesforce Service Cloud is the most reliable and accurate customer service tool." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6869081) VR Verified Reviewer Sr. Network Engineer > "New UI is a bit confusing and when the mail trail becomes long the comments are not auto updated." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___3561529) DC Drew C. Salesforce Application Administrator > "Console apps make it easy to access all information in one easy to navigate location." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6691281) PR Phil R. Photographer > "The software is slow to load and the learning curve is steep." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4479230) VR Verified Reviewer Advisor > "Easy to use system, with step by step guidance to ensure a truly quality experience." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7066146) Jahnvi K. Associate manager > "This software can never be used without training, so that is a short coming" [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4507903) AA Aditya A. Customer Service Representative > "That reliability is a big deal when you’re trying to help customers in real time." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6788974) YY Yaseen Y. Softwate Engineer > "it is sometimes glitchy and the customer services for it a little bit slow, also integrate whatsapp to is so slow." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___3307616) SR Sugiti R. Pharmacist > "It has helped increase our opportunities in the management field." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6772355) César E. ASSOCIATE Institutional & VC > "I think is a bit expensive and difficult to use at first." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4557484) Jessica B. SALES SUPPORT SPECIALIST > "I Like that it makes transferring calls, recording calls, and gathering call data very easy and in one place." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6029335) BG Barkha G. Customer Service Representative > "Apart from that, the chat panel becomes slow when there are more than 3 active chats." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___3594797) DT Delicia T. Communities manager > "Perfect for field workers to put in work orders" [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6553058) TV Travis V. Field Engineer > "This does not allow for certain items to be addressed without a higher tier of service." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___3591069) AO Ayomikun O. Snr. Technical Support Engineer > "Easily integrates with other products." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6694102) JB Justine B. Director > "Our reasons were based on poor communication and delivery in our region South Africa)." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___3195349) LD Leonard D. Product Manager > "A lot of information well organized and sorted." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6532715) HM Hasan M. Senior Manager > "You will still need IT support as it is not something that can be easily configured by end business users." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___3538493) FM Freyxa M. Support Team Specialist > "Really good for email and leads creation." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6815954) JD Julie D. OAS > "Sometimes it will overload and cause missed calls." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___3579078) TT Tyler T. Student > "Overall positive, it does the job in terms of entering time cards and allows me to attach notes where necessary. " [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4354589) BB Bret B. Estimator > "Learning the interface and where and how to do things was challenging at first." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6666284) Ursula F. Designer > "It has a great user interface." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6336294) NK Naleen K. Analyst > "Interface needs to be improved and looks outdated." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4612875) NM Nomfundo M. QA assessor > "It have been a very good platform to work on, I love the fact that I can create a view for each agent's box and I can..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___3551150) VC Vivia C. Ops Manager > "Hard to utilize the interface at times." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___3550054) SG Shelby G. QA & environmental manager > "I really like the layout of Salesforce service cloud." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4887302) VS Vikash S. Lead Engineer > "UI is not open enough to have its own CSS and get away from typical looks and feel" [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___3039334) JS Joshua S. Senior Learning Facilitator > "It is also amazing how it has integrated AI functionality to be utilized to house knowledge material and can recommend..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6815671) DE Dawn E. Ops Mgr > "There's not a whole lot I don't like about Salesforce it gives you every bit of information on every customer and every..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6358968) Hayden R. Graphic Designer > "It's power to integrate with other platforms makes understanding customers needs through the site a breeze." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7133456) TV Travis V. Field Engineer > "This does not allow for certain items to be addressed without a higher tier of service." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___3591069) PF Ping F. Operations Analyst > "It is really getting better and help a lot to consolidate all documents in one platform. And it is pretty reliable as..." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7138021) HM Hasan M. Senior Manager > "You will still need IT support as it is not something that can be easily configured by end business users." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___3538493) Harshul S. Sr Tech support Specialist for Network Operations > "It also integrates well with other tools, which saves a lot of time." [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7122611) JB Justine B. Director > "The emphasis being on a really poor communication and implementation service experience over the period. " [See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___3195349) [View Reviews](https://www.capterra.com/p/136189/Salesforce/reviews/) ## User interface [Talkdesk](https://www.capterra.com/p/132852/Talkdesk/) 4.53 (733) 4.46 (830) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit AI Copilot 207 Important Alerts/Escalation 150 Important API 120 Important Talkdesk 18/38 - AI Copilot - Alerts/Escalation - API - Automated Routing - Autoresponders - Call Center Management - Chatbot - Collaboration Tools - Conversation Intelligence - CRM - Customer Portal - Customizable Fields - Dashboard - Data Security - Email Management - Gamification - Generative AI - Inbox Management - Interaction Tracking - IVR - Key Performance Indicators - Knowledge Base Management - Language Detection - Live Chat - Mobile Access - Multi-Channel Communication - Multiple Data Sources - Predictive Analytics - Queue Management - Real-Time Monitoring - Reporting & Statistics - Service Level Agreement (SLA) Management - Support Ticket Management - Surveys & Feedback - Task Automation - Third-Party Integrations - Video Chat - Voice Recognition [See all features](https://www.capterra.com/p/132852/Talkdesk/#features) Salesforce Service Cloud Top features 25/38 - AI Copilot - Alerts/Escalation - API - Automated Routing - Autoresponders - Call Center Management - Chatbot - Collaboration Tools - Conversation Intelligence - CRM - Customer Portal - Customizable Fields - Dashboard - Data Security - Email Management - Gamification - Generative AI - Inbox Management - Interaction Tracking - IVR - Key Performance Indicators - Knowledge Base Management - Language Detection - Live Chat - Mobile Access - Multi-Channel Communication - Multiple Data Sources - Predictive Analytics - Queue Management - Real-Time Monitoring - Reporting & Statistics - Service Level Agreement (SLA) Management - Support Ticket Management - Surveys & Feedback - Task Automation - Third-Party Integrations - Video Chat - Voice Recognition [See all features](https://www.capterra.com/p/136189/Salesforce/#features) ### Recognition No recognitions have been awarded to Talkdesk Salesforce Service Cloud is recognized as a top-rated tool in 2 Capterra Shortlist reports ### Deployment & support Talkdesk Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Salesforce Service Cloud Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Talkdesk - By Talkdesk - Located in United States - Founded in 2011 Salesforce Service Cloud - By Salesforce - Located in United States - Founded in 2003 ## Popular Comparisons [Talkdesk](https://www.capterra.com/p/132852/Talkdesk/)[4.53 (733)](https://www.capterra.com/p/132852/Talkdesk/reviews/) vs [Ringover](https://www.capterra.com/p/169627/RingOver/)[4.71 (888)](https://www.capterra.com/p/169627/RingOver/reviews/) $85/month Price $29/month 4.4 Features 4.7 4.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/132852-169627/Talkdesk-vs-RingOver) [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[4.46 (830)](https://www.capterra.com/p/136189/Salesforce/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,810)](https://www.capterra.com/p/61368/Salesforce/reviews/) $25/month Price $25/month 4.4 Features 4.4 4.1 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-136189/Salesforce-vs-Salesforce) [Talkdesk](https://www.capterra.com/p/132852/Talkdesk/)[4.53 (733)](https://www.capterra.com/p/132852/Talkdesk/reviews/) vs [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)[4.51 (395)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/) $85/month Price $90/month 4.4 Features 4.5 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/76768-132852/Cloud-Predictive-Dialer-vs-Talkdesk) [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[4.46 (830)](https://www.capterra.com/p/136189/Salesforce/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) $25/month Price $115/month 4.4 Features 4.4 4.1 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/136189-164283/Salesforce-vs-Zendesk) [Talkdesk](https://www.capterra.com/p/132852/Talkdesk/)[4.53 (733)](https://www.capterra.com/p/132852/Talkdesk/reviews/) vs [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/)[4.81 (335)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) $85/month Price $25/month 4.4 Features 4.7 4.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/29589-132852/CallCenterNOW-vs-Talkdesk) [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[4.46 (830)](https://www.capterra.com/p/136189/Salesforce/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $25/month Price $19/month 4.4 Features 4.3 4.1 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-136189/Freshdesk-vs-Salesforce) [Talkdesk](https://www.capterra.com/p/132852/Talkdesk/)[4.53 (733)](https://www.capterra.com/p/132852/Talkdesk/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $85/month Price $15/month 4.4 Features 4.6 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-132852/LiveAgent-vs-Talkdesk) [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[4.46 (830)](https://www.capterra.com/p/136189/Salesforce/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $25/month Price $15/month 4.4 Features 4.6 4.1 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-136189/LiveAgent-vs-Salesforce) [Talkdesk](https://www.capterra.com/p/132852/Talkdesk/)[4.53 (733)](https://www.capterra.com/p/132852/Talkdesk/reviews/) vs [Readymode](https://www.capterra.com/p/136728/Readymode/)[4.62 (144)](https://www.capterra.com/p/136728/Readymode/reviews/) $85/month Price $239/month 4.4 Features 4.6 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/132852-136728/Talkdesk-vs-Readymode) [Salesforce Service 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