# Compare Talkdesk vs Salesforce Service Cloud 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Talkdesk and Salesforce Service Cloud based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/132852-136189/Talkdesk-vs-Salesforce

---

# Talkdesk vs Salesforce Service Cloud Features and Cost Comparison

Last updated June 30th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

TalkdeskSalesforce Service Cloud2/4 selected

[Talkdesk](https://www.capterra.com/p/132852/Talkdesk/)[4.5 (733)](https://www.capterra.com/p/132852/Talkdesk/reviews/)

[Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[4.5 (825)](https://www.capterra.com/p/136189/Salesforce/reviews/)

[## Talkdesk](https://www.capterra.com/p/132852/Talkdesk/)[4.5 (733)](https://www.capterra.com/p/132852/Talkdesk/reviews/)

Starting Price

$85.00/month

Value-for-Money

4.5

Functionality

4.4

Ease of Use

4.7

Customer Service

4.6

Reviews Sentiment

Based on [733 reviews](#user-reviews)

Positive

683

Neutral

35

Negative

15

[## Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[4.5 (825)](https://www.capterra.com/p/136189/Salesforce/reviews/)

Starting Price

$25.00/month

Value-for-Money

4.2

Functionality

4.4

Ease of Use

4.1

Customer Service

4.3

Reviews Sentiment

Based on [825 reviews](#user-reviews)

Positive

754

Neutral

54

Negative

17

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## Summary

* * *

Key features rated by users

Features selected based on 3,082 reviews from customer service software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

\--%Fit

Missing features

Feature ratings

CRM

5.0

Support Ticket Management

4.5

Inbox Management

NA

Chatbot

NA

Live Chat

NA

71%Fit

Missing features

Not enough reviews

Feature ratings

CRM

4.8

Support Ticket Management

4.5

Inbox Management

NA

Chatbot

4.0

Live Chat

4.3

User satisfaction

User satisfaction

4.5

User reviews[733](https://www.capterra.com/p/132852/Talkdesk/reviews/)

Ease of use

4.7

Functionality

4.4

Value for money

4.5

Customer support

4.6

User satisfaction

4.5

User reviews[825](https://www.capterra.com/p/136189/Salesforce/reviews/)

Ease of use

4.1

Functionality

4.4

Value for money

4.2

Customer support

4.3

Price starts from

Price starts from

$85Per User, Per Month

-   Free version
-   Free trial

Price starts from

$25Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Our target market is customer-centric companies with at least 5 agents looking to improve customer experiences through more personalized, data-driven customer interactions.

Best for

Salesforce Service Cloud is used by contact centers, IT departments, HR departments, field service operations, and customer support teams.

## User reviews

Pros & cons

VR

Verified Reviewer

Client Operations Supervisor

> "One thing I like about Talkdesk is the massive option of reports it is giving as it can be useful for..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___7136261)

VR

Verified Reviewer

Client Operations Supervisor

> "This cause delays in processing requests we are receiving."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___7136261)

GP

George P.

Talent - Payroll Specialist

> "Additionally, taking notes for calls is effortless and Talkdesk makes it easy for you to review your call..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6749499)

LP

Leslie P.

Talent Support Specialist

> "that it doesn't have a feature for noise cancellation. so that you can control the level of background noise..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6755914)

MH

Makeda H.

APD Resolution Specialist

> "I like the feature of answering a call when I am ready to answer."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6880562)

Saskia M.

Senior Director Sales Marketing

> "Even while the number of tales has expanded, the capacity to produce stories by telephone is sluggish,..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___5020549)

BK

Bridgette K.

owner

> "One of my favorite features is the AI automation."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6483682)

NS

Natalie S.

Graduate Student

> "Some features, such as the chat widget, are not as customizable as other customer service tools, limiting..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4712224)

TK

Taylor K.

Engineer

> "I like the configuration of the hardware once settled with the best suited one."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6670358)

ZD

Zameer D.

Recruiter

> "There's many service interruptions, when calling is a big part of sales you don't want that."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6269173)

Saskia M.

Senior Director Sales Marketing

> "To function properly , Talkdesk needs access to a stable internet connection; when agents do, the app has..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___5020549)

CAC

Cheryl Ann C.

Customer Care Associate

> "The only missing feature would be, it does not generate a ticket for the calls and the outbound calls are..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4348935)

Saskia M.

Senior Director Sales Marketing

> "In an effort to improve sales response time and activity transparency, it has been deployed extensively,..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___5020549)

Shellene R.

Team Lead

> "It sometimes freezes and it's annoying I really hate that you will need to go in different features to see..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4054753)

Saskia M.

Senior Director Sales Marketing

> "The dialogue with a prospect may be timed and measured correctly, and CRM automation can begin immediately."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___5020549)

JL

Jr L.

Tools and Systems Coordinator

> "What I don't like here only is the telephony system integrated on the tool itself."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4223916)

BA

Bello A.

Senior Product Designer

> "it has been amazing, time and user friendly and very impactful in tracking and managing customers to."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6033003)

George B.

Company Director

> "Additionally, the fees are high considering I don't use the service often."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3874264)

LK

Liam K.

CMO

> "Talkdesk really saved us with our phone customer support."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6297429)

DD

Dion D.

IT

> "Finding settings can be a bit overwhelming"

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3767946)

LK

Liam K.

CMO

> "As long as you have a good internet connection everything works good without any issues."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6297429)

JQ

Jasmine Q.

Customer relations rep

> "The inability to add a call on the other line without it being a transfer, the inability to access settings..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2346492)

HM

Heather M.

Customer Service Representative

> "The most impactful feature for me is the clear call and call recording."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4558036)

VR

Verified Reviewer

Liveops Supervisor

> "Lack of search function for the calls is one of the biggest pain points."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3565067)

ZD

Zameer D.

Recruiter

> "It's decent if the network wasn't as wacky I'd say it's amazing."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6269173)

HM

Heather M.

Customer Service Representative

> "Not fair call distribution."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4558036)

DV

Deborah V.

Market Advisor

> "It is easy to save a disposition and track activities in each of our files."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4044379)

VR

Verified Reviewer

Director

> "It was also immensely frustrating that voicemails (inside the app) were not time stamped."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2971599)

JL

Jr L.

Tools and Systems Coordinator

> "As an Admin of this software, I really like the management system of Agents being added to the system."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4223916)

HR

Hen R.

Ciso & infrastructure manager

> "Cant control the waiting calls to redirect to antoher queue"

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3610878)

DH

Dwana H.

Customer Service Representative

> "So, for a small company, it would be good if they used Talk desk for their call center."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4231441)

DrJ

Diendéré J.

Social media manager

> "No drawbacks There's really nothing I don't like about talkdesk"

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4382257)

HC

Her C.

Customer service representative

> "Helps us manage high call volumes"

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4009351)

CG

Catarina G.

BDR

> "It's not very intuitive."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4648549)

VR

Verified Reviewer

Business Consultant

> "It was simple to learn and easy to use."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4972529)

TB

Thoma B.

Manager

> "Far too expensive for a small business with no options for small business."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3503663)

CAC

Cheryl Ann C.

Customer Care Associate

> "The interface is so simple, you can learn your way around in a few minutes."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4348935)

AD

Andrew D.

Operations Specialist

> "There are some features that cannot be customized by the end user and must be modified by support personnel,..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2324826)

Kelly H.

Customer Service Manager

> "Talkdesk is a basic and simple phone software that is great for beginners, and includes a lot of basic..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2392419)

VR

Verified Reviewer

Team Manager

> "Something I wish could be worked on is the need of having to refresh the page since at times it becomes very..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2781328)

JM

Jessamine M.

Customer Service Manager

> "From a management/admin perspective, the software data analytics interface has become more robust in the..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2661638)

VR

Verified Reviewer

Director

> "That is not helpful when I need to know exactly when that person called me."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2971599)

DL

Drake L.

Customer Service Representative

> "Which makes it more easy to navigate and good for new users."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4603160)

EH

Eloisa H.

Customer Retention Specialist

> "Sometimes I have problems with the App so I have to use it through the website, or it is very slow and I..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2392302)

TB

Tarell B.

Customer Service Rep

> "I love how it provides a detailed breakdown of an agent performance at a given time."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3589091)

VR

Verified Reviewer

Systems Analyst

> "I haven't been very pleased with Talkdesk as a VoIP solution."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3358664)

VR

Verified Reviewer

Liveops Supervisor

> "Overall I'm happy with talkdesk, call quality is great, recordings are high quality and has no issues during..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3565067)

CM

Cuyler M.

Salesman/Customer Service

> "The only thing I can complain about is that it doesn't tell me or at least have the option to tell me how..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2338953)

VR

Verified Reviewer

Systems Analyst

> "It's very easy and dynamic – empowering an admin to create and edit their IVR without Support."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3358664)

VR

Verified Reviewer

Director

> "I used a paid version but evidently didn't pay enough."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2971599)

VR

Verified Reviewer

Liveops Supervisor

> "The only issue I have kind of frequently is searching for calls but I got used to it, so overall I'm pretty..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3565067)

Kelsey S.

Implementations Manager

> "Working from home, internet quality is variable, but even in the office we would have issues with dropped or..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2386101)

NS

Natalie S.

Graduate Student

> "Talkdesk is easy to set up and use, even for those with limited technical knowledge."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4712224)

BB

Bilal B.

Sales Development Rep

> "Calls sometimes drop out/lose connection and the sound quality isn't always consistent."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2383502)

BR

Ben R.

Director

> "I rebuilt my phone IVR and email queues in the peak of the pandemic in under 72 hours, virtually on our own..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2344088)

VB

Veselina B.

Customer Support Manager

> "Depending on the internet connection the quality of the calls is net perfect sometimes but I guess the..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2430561)

JM

Jane M.

Customer Service Representative

> "The easy and even navigation of calls."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4570634)

Han A.

SDR

> "minor issues such as some lines end up crashing and you can't really call out from them."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2844276)

HC

Her C.

Customer service representative

> "Talkdesk is easy to use."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4009351)

HZ

Hajarah Z.

Customer Service Rep

> "This can be a bit awkward for the caller since they will just hear silence until the transfer has been..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2392396)

JL

Jr L.

Tools and Systems Coordinator

> "Overall, Talkdesk is very efficient to use."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4223916)

MB

Michelle B.

Support

> "Sometimes it can be unreliable and there is often delays when on calls"

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2418282)

NH

Nicholas H.

IT Manager

> "Excellent Support"

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3638970)

JM

Jessamine M.

Customer Service Manager

> "I wanted to love them but the support guides for setting them up were not really helpful and it took hours..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2661638)

EA

EULOGIO A.

Customer Service

> "What I like the most about TalkDesk is the functionality and seamless integration between the Talkdesk bar..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2392427)

DK

Daniel K.

Senior Support Lead

> "Talkdesk lacks many features that other call applications have."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2289078)

MC

Milton C.

VoIP Engineer

> "The call recording and advanced features such as voice analytics, AI, easy building IVR etc...."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2338547)

BT

Brian T.

Business Analyst

> "The reporting aspect can be a little cumbersome and hard to manage."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2329956)

SM

Shai M.

Coordinator

> "The feature that I have come to like with talkdesk is having the capability to record all of our calls. "

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2348051)

Javier M.

Customer Support Rep

> "Sometimes it doesn't sync up with SalesForce."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2388126)

KK

Kerri K.

Customer Service Representative

> "I really like how Talkdesk allows you to view and customize the reporting section of the site."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2392533)

KG

Kimberly G.

Customer Service

> "Cons are bugs with the program at times."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2398692)

VR

Verified Reviewer

Liveops Supervisor

> "Recording's never have any issues and the call quality is pretty good."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3565067)

JQ

Jasmine Q.

Customer relations rep

> "The frustration of some headphones not working well on it."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2346492)

IG

Isabelle G.

Sales Associate

> "Talkdesk is an incredibly reliable tool that helps us interactive with customers in a timely and..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2345945)

MS

Melanie S.

customer relations

> "I also seem to have calls drop more at times than others."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2341228)

JJ

Janelle J.

Research Assistant

> "It allows me to get through so many calls rapidly and the sound quality is perfect - no complaints"

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2282093)

Han A.

SDR

> "Which if you paid for the line is quite annoying but they're prompt to solve the problem."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2844276)

VR

Verified Reviewer

Liveops Supervisor

> "Quality is great and all the calls are stored."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3565067)

BJV

Bobbi Jo V.

CRM Admin

> "We have tried to reach out to management, however we have not received any responses."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2501530)

[View Reviews](https://www.capterra.com/p/132852/Talkdesk/reviews/)

AL

Alex L.

Senior associate

> "Salesforce Service Cloud is a powerful, enterprise-grade platform that excels in security, ticket management, call..."

[See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7002177)

Harshul S.

Sr Tech support Specialist for Network Operations

> "Also the customization is powerful but kinda overwhelming if you not used to Salesforce. And the pricing can get high if..."

[See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7122611)

PD

Patricia D.

Client Serves Advocate

> "What I liked most about salesforce service cloud was that any information that you needed to know about the customer was..."

[See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7115704)

JJ

Jannette J.

Senior Data Management

> "Performance can lag when managing a high volume of cases or large datasets."

[See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7078625)

JJ

Jannette J.

Senior Data Management

> "It helped centralize customer data and automate processes, though some features were complex and required additional..."

[See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7078625)

PD

Patricia D.

Client Serves Advocate

> "Salesforce service cloud could be overwhelming when learning how to navigate around for the first time."

[See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7115704)

Harshul S.

Sr Tech support Specialist for Network Operations

> "The automation helps lot too, like routing cases or sending updates without me doing manually."

[See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7122611)

ClJ

Céline J.

Social Media Manager

> "Salesforce is expensive and has a steep learning curve."

[See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7120490)

VR

Verified Reviewer

IT Support Analyst

> "Our admin has built a tremendous amount of customization into Service Cloud, but has also made it easy for agents to..."

[See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7010803)

JS

Jelfry S.

Sales agent

> "At first we had few outages interrupting our chats sessions or dropping the chats, that was really annoying for our..."

[See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6709180)

SN

Suraj N.

Inside Product Specialist

> "It excels in streamlining customer service operations with its features, making it an invaluable tool for enhancing..."

[See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6425317)

RR

Riley R.

Legal project analyst

> "Without proper training or a dedicated admin, it is easy to miss out on useful functionality."

[See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7104027)

JS

Joshua S.

Senior Learning Facilitator

> "It is also amazing how it has integrated AI functionality to be utilized to house knowledge material and can recommend..."

[See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6815671)

PK

Paris K.

Customer Experience Representative

> "It gets laggy, disconnects and it can barely respond and also has IP connection issues. But that is pretty much it."

[See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6826772)

RR

Riley R.

Legal project analyst

> "I really liked being able to see the full customer history alongside active cases, emails, and chats."

[See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7104027)

VR

Verified Reviewer

Salesforce Consultant

> "It can be kind of expensive so really think about what you neeeeeed vs what you want."

[See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7123341)

Hayden R.

Graphic Designer

> "It's power to integrate with other platforms makes understanding customers needs through the site a breeze."

[See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7133456)

VR

Verified Reviewer

Digital asset manager

> "In fact, the AI implementation felt more buggy than as advertised and tried too hard to solve the issue immediately..."

[See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6820461)

VR

Verified Reviewer

Software Engineer

> "It's Excellent experience with Salesforce self service portals which allow our customers to resolve issues on their own,..."

[See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6645568)

VR

Verified Reviewer

Digital asset manager

> "I disliked the new AI agent features because it felt impersonal, and at times, mistaken in how it was reacting to my..."

[See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6820461)

AA

Aditya A.

Customer Service Representative

> "Our customer database, shared docs and even the support ticket system are all services hooked in to Google Cloud and..."

[See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6788974)

AA

Aditya A.

Customer Service Representative

> "Also, the billing dashboard isn’t the most straightforward to interpret."

[See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6788974)

PF

Ping F.

Operations Analyst

> "It is really getting better and help a lot to consolidate all documents in one platform. And it is pretty reliable as..."

[See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7138021)

JP

Jessica P.

Team Leader

> "It also glitches quite often from overload."

[See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6848955)

PF

Ping F.

Operations Analyst

> "It also allows tailor made functions to suit individual needs"

[See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7138021)

EB

Eric B.

Salesforce Administrator

> "The cost of SF licenses can be prohibitive. "

[See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6504034)

VR

Verified Reviewer

Prinicpal Test Engineer

> "Salesforce is very powerfull tool one company can have to improve there productivity and increase the effectiveness and..."

[See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6694851)

BB

Bret B.

Estimator

> "Learning the interface and where and how to do things was challenging at first."

[See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6666284)

VJ

Vershley J.

IT Consultant

> "Most of the configurations can be done via configurations super fast."

[See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7163452)

DE

Dawn E.

Ops Mgr

> "There's not a whole lot I don't like about Salesforce it gives you every bit of information on every customer and every..."

[See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6358968)

RR

Riley R.

Legal project analyst

> "Overall, my experience has been positive. Once everything was set up and the team got comfortable with it, the platform..."

[See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7104027)

KT

Kremena T.

Executive Assistant

> "Cost: More expensive than some competitors1."

[See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6489221)

Harshul S.

Sr Tech support Specialist for Network Operations

> "The interface clean once you learn it, and it easy to track customer issues from start - finish."

[See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7122611)

MG

Max G.

Investor

> "The system is not responsive on mobile devices."

[See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6335943)

Harshul S.

Sr Tech support Specialist for Network Operations

> "It also integrates well with other tools, which saves a lot of time."

[See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7122611)

MS

Madhusudan S.

Software Engineer

> "The vast customisation choices offered by the platform may overwhelm or confuse certain users, which is a potential..."

[See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4591222)

VR

Verified Reviewer

IT Support Analyst

> "Service Cloud is a very flexible tool. Although I've only used it at my current company, it's very easy to see how it..."

[See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7010803)

WT

Weronika T.

Manager

> "Additionally, the licensing costs associated with certain advanced features and user licenses could be a barrier for..."

[See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4818489)

VR

Verified Reviewer

Salesforce Consultant

> "Service cloud was super helpful for out customer support."

[See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7123341)

MO

Mohammad O.

Director

> "Cons:Cost: Salesforce Service Cloud can be expensive, especially for small businesses or startups that are on a tight..."

[See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4612701)

VR

Verified Reviewer

Digital Marketing

> "Our team did have to go through training to learn how to use, but most can use with no issues now."

[See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7124053)

JM

Jayson M.

Founder

> "Salesforce in general is expensive."

[See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6336220)

VJ

Vershley J.

IT Consultant

> "Very simple to set up, even creating a new fields does not require much technical experience."

[See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7163452)

DS

Douglas S.

President

> "My least favorite part is the financial management aspect of the program. While it is not horrible, it has a few..."

[See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4229951)

VM

VINCE M.

Director of Maintenance

> "Ease of use and the basically unlimited customization that is possible."

[See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7116196)

MO

Mohammad O.

Director

> "This can be a disadvantage in areas with poor internet connectivity."

[See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4612701)

LMW

Lwin Mar W.

Marketing Director

> "Salesforce Service Cloud is the most reliable and accurate customer service tool."

[See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6869081)

LG

Letlet G.

Sales and Marketing

> "The cost of Service Cloud could also be a problem."

[See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4610623)

NM

Natalie M.

Analyst

> "Ease of use across departments, effective ticketing resolution and system, great access management for all levels in the..."

[See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6788026)

NK

Naleen K.

Analyst

> "Interface needs to be improved and looks outdated."

[See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4612875)

YG

Yoel G.

Sales Manager

> "It’s a powerful and reliable tool that helped streamline customer service operations and improve response times."

[See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6768337)

BF

Brandy F.

Referrals Specialist

> "The constant glitches and technical issues"

[See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___3796769)

Laura H.

Human Resources Generalist

> "Compared to our previous ticketing system, we now have more intuitive case routing based on statuses, escalations,..."

[See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___5039782)

MF

Michael F.

Owner

> "It takes a long time for my staff to learn how to use it. And it can be complicated."

[See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4016987)

YG

Yoel G.

Sales Manager

> "What I liked the most about Salesforce Service Cloud was how centralized and customizable the platform is."

[See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6768337)

AK

Ashutosh K.

Content Writer

> "Not that much that hamper my productivity but yes it run very slow sometimes."

[See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4634064)

QB

Quishea B.

Financial Forms Processor

> "Salesforce offers excellent tools for case management and it great to use with other platforms."

[See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6584039)

JB

Justine B.

Director

> "This is particularily noticable when you need to communicate with salesforce post implementation and you simply have a..."

[See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___3195349)

JM

Justin M.

Enablement Specialist

> "It provides a well-organized customer list, allowing us to quickly reach our customers with important business updates."

[See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6085557)

Ngalla B.

CEO

> "It's a little expensive compared to other softwares and the services it offers."

[See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4180228)

CA

Cassandra A.

Owner

> "It was easily trainable, able to be incorporated into our systems and customer service is great"

[See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6740712)

Lillian G.

Human Resources Generalist

> "It's a complex program with a lot to learn before you can use it effectively."

[See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4583777)

DC

Drew C.

Salesforce Application Administrator

> "Console apps make it easy to access all information in one easy to navigate location."

[See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6691281)

VR

Verified Reviewer

Sr. Network Engineer

> "New UI is a bit confusing and when the mail trail becomes long the comments are not auto updated."

[See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___3561529)

VR

Verified Reviewer

Advisor

> "Easy to use system, with step by step guidance to ensure a truly quality experience."

[See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___7066146)

PR

Phil R.

Photographer

> "The software is slow to load and the learning curve is steep."

[See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4479230)

MV

Magdalena V.

Consultant

> "Plenty of integrations, deeply adaptable to your business’ needs."

[See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6390726)

Jahnvi K.

Associate manager

> "This software can never be used without training, so that is a short coming"

[See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4507903)

NB

Nicholas B.

Analyst

> "It allows us as an organization to be more organized when it comes to tracking work orders, clients, and accounts."

[See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4909577)

YY

Yaseen Y.

Softwate Engineer

> "it is sometimes glitchy and the customer services for it a little bit slow, also integrate whatsapp to is so slow."

[See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___3307616)

AA

Aditya A.

Customer Service Representative

> "That reliability is a big deal when you’re trying to help customers in real time."

[See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6788974)

EG

Edgar G.

Director

> "It is very expensive and you need special training to use it"

[See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___3714687)

SR

Sugiti R.

Pharmacist

> "It has helped increase our opportunities in the management field."

[See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6772355)

César E.

ASSOCIATE Institutional & VC

> "I think is a bit expensive and difficult to use at first."

[See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___4557484)

Jessica B.

SALES SUPPORT SPECIALIST

> "I Like that it makes transferring calls, recording calls, and gathering call data very easy and in one place."

[See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6029335)

BG

Barkha G.

Customer Service Representative

> "Apart from that, the chat panel becomes slow when there are more than 3 active chats."

[See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___3594797)

DT

Delicia T.

Communities manager

> "Perfect for field workers to put in work orders"

[See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6553058)

TV

Travis V.

Field Engineer

> "This does not allow for certain items to be addressed without a higher tier of service."

[See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___3591069)

AO

Ayomikun O.

Snr. Technical Support Engineer

> "Easily integrates with other products."

[See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___6694102)

VS

Vikash S.

Lead Engineer

> "UI is not open enough to have its own CSS and get away from typical looks and feel"

[See full review](https://www.capterra.com/p/136189/Salesforce/#Capterra___3039334)

[View Reviews](https://www.capterra.com/p/136189/Salesforce/reviews/)

## User interface

[Talkdesk](https://www.capterra.com/p/132852/Talkdesk/)

4.53 (733)

4.46 (825)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

AI Copilot

207

Important

Alerts/Escalation

150

Important

API

120

Important

Talkdesk

18/38

-   AI Copilot
-   Alerts/Escalation
-   API
-   Automated Routing
-   Autoresponders
-   Call Center Management
-   Chatbot
-   Collaboration Tools
-   Conversation Intelligence
-   CRM
-   Customer Portal
-   Customizable Fields
-   Dashboard
-   Data Security
-   Email Management
-   Gamification
-   Generative AI
-   Inbox Management
-   Interaction Tracking
-   IVR
-   Key Performance Indicators
-   Knowledge Base Management
-   Language Detection
-   Live Chat
-   Mobile Access
-   Multi-Channel Communication
-   Multiple Data Sources
-   Predictive Analytics
-   Queue Management
-   Real-Time Monitoring
-   Reporting & Statistics
-   Service Level Agreement (SLA) Management
-   Support Ticket Management
-   Surveys & Feedback
-   Task Automation
-   Third-Party Integrations
-   Video Chat
-   Voice Recognition

[See all features](https://www.capterra.com/p/132852/Talkdesk/#features)

Salesforce Service Cloud

Top features

25/38

-   AI Copilot
-   Alerts/Escalation
-   API
-   Automated Routing
-   Autoresponders
-   Call Center Management
-   Chatbot
-   Collaboration Tools
-   Conversation Intelligence
-   CRM
-   Customer Portal
-   Customizable Fields
-   Dashboard
-   Data Security
-   Email Management
-   Gamification
-   Generative AI
-   Inbox Management
-   Interaction Tracking
-   IVR
-   Key Performance Indicators
-   Knowledge Base Management
-   Language Detection
-   Live Chat
-   Mobile Access
-   Multi-Channel Communication
-   Multiple Data Sources
-   Predictive Analytics
-   Queue Management
-   Real-Time Monitoring
-   Reporting & Statistics
-   Service Level Agreement (SLA) Management
-   Support Ticket Management
-   Surveys & Feedback
-   Task Automation
-   Third-Party Integrations
-   Video Chat
-   Voice Recognition

[See all features](https://www.capterra.com/p/136189/Salesforce/#features)

### Recognition

Talkdesk is recognized as a top-rated tool in 4 Capterra Shortlist reports

Salesforce Service Cloud is recognized as a top-rated tool in 3 Capterra Shortlist reports

### Deployment & support

Talkdesk

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Salesforce Service Cloud

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Talkdesk

-   By Talkdesk
-   Located in United States
-   Founded in 2011

Salesforce Service Cloud

-   By Salesforce
-   Located in United States
-   Founded in 2003

## Popular Comparisons

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vs

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[Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[4.46 (825)](https://www.capterra.com/p/136189/Salesforce/reviews/)

vs

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4.4

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4.4

4.1

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[View full comparison](https://www.capterra.com/compare/136189-164283/Salesforce-vs-Zendesk)

[Talkdesk](https://www.capterra.com/p/132852/Talkdesk/)[4.53 (733)](https://www.capterra.com/p/132852/Talkdesk/reviews/)

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4.4

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4.1

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[View full comparison](https://www.capterra.com/compare/132405-132852/Five9-vs-Talkdesk)

[Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[4.46 (825)](https://www.capterra.com/p/136189/Salesforce/reviews/)

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$25/month

Price

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4.4

Features

4.3

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[View full comparison](https://www.capterra.com/compare/124981-136189/Freshdesk-vs-Salesforce)

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4.4

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4.2

4.7

Ease of Use

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[View full comparison](https://www.capterra.com/compare/132852-179417/Talkdesk-vs-Genesys-Cloud)

[Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[4.46 (825)](https://www.capterra.com/p/136189/Salesforce/reviews/)

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Features

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4.7

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