--- title: "Compare Talkdesk vs Zendesk Suite 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare Zendesk Suite and Talkdesk based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/132852-164283/Talkdesk-vs-Zendesk" page_type: "comparison" language: "en" --- # Zendesk Suite vs Talkdesk Features and Cost Comparison Last updated September 11th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Zendesk SuiteTalkdesk2/4 selected [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) [Talkdesk](https://www.capterra.com/p/132852/Talkdesk/)[4.5 (733)](https://www.capterra.com/p/132852/Talkdesk/reviews/) [## Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $115.00/month Value-for-Money 4.2 Functionality 4.4 Ease of Use 4.3 Customer Service 4.3 Reviews Sentiment Based on [4,092 reviews](#user-reviews) Positive 3,656 Neutral 317 Negative 119 [## Talkdesk](https://www.capterra.com/p/132852/Talkdesk/)[4.5 (733)](https://www.capterra.com/p/132852/Talkdesk/reviews/) Starting Price $85.00/month Value-for-Money 4.5 Functionality 4.4 Ease of Use 4.7 Customer Service 4.6 Reviews Sentiment Based on [733 reviews](#user-reviews) Positive 683 Neutral 35 Negative 15 What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 3,103 reviews from customer service software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 65%Fit Missing features Feature ratings CRM 4.1 Support Ticket Management 4.5 Chatbot NA Inbox Management NA Live Chat 4.3 \--%Fit Missing features Feature ratings CRM 5.0 Support Ticket Management 4.5 Chatbot NA Inbox Management NA Live Chat NA User satisfaction User satisfaction 4.4 User reviews[4,092](https://www.capterra.com/p/164283/Zendesk/reviews/) Ease of use 4.3 Functionality 4.4 Value for money 4.2 Customer support 4.3 User satisfaction 4.5 User reviews[733](https://www.capterra.com/p/132852/Talkdesk/reviews/) Ease of use 4.7 Functionality 4.4 Value for money 4.5 Customer support 4.6 Price starts from Price starts from $115Per User, Per Month - Free version - Free trial Price starts from $85Per User, Per Month - Free version - Free trial Best for Best for Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more. Best for Mid-market and enterprise businesses running contact centers across 100-plus countries, including organizations in finance, healthcare, retail, and telecommunications. ## User reviews Pros & cons Jane F. Personal Lines Executive > "It streamlines customer support, keeps tickets and communications organized, and helps provide fast, consistent, and professional service." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7117287) MS Moiz S. Vice President > "My biggest frustration is the fact that sometimes after opening the Agent Desktop my status becomes “Working” or “Rejected,” but I am unable to toggle it..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7183138) CB Christine B. Pilates transformation expert > "It’s a centralized platform that can manage almost all customer interactions - chat, help desk, email and order management." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7129559) RP Ryan P. Customer Support Manager > "It took a bit to figure out how to pull some of the more custom metrics we needed and the dashboards can feel a little cluttered sometimes." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7179891) PT Pablo T. CX Consultant > "This is a platform that will help in a easy-to-use way to provide the best customer support that you can provide, considering omnichannel features and an..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7063564) CB Christine B. Pilates transformation expert > "Major issues with spam and junk email not being filtered out, while real customer emails get lost in the mix." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7129559) Ifra S. Zendesk Developer > "Zendesk Suite offers strong value for money considering the wide range of features included - ticketing, automation, analytics, and omnichannel support." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7064914) LZ Liron Z. Software engineer manager > "As a company with vendors providing data to my company, from time to time we had issues with the data providing platform, in order to have a documented..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6495406) MS Moiz S. Vice President > "I'm just happy that Live Call Monitoring actually works (so I can monitor a new user who may be having some problems within their first couple minutes) of..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7183138) SL Sapph L. Communications specialist > "Right now, it seems the only way is to set the 'hours since' to the shortest possible time (1 hour), add a test condition that only you will trigger, and..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6516134) Richard B. Managing Director > "Helps us keep customer support issues organised and provides a means to publish our help documentation." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7175822) YK Yevgeniy K. Data Analyst > "However, we have not used your service for the past 3-4 months, and a check of our user logs will show that no one from our team has logged into the..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6584092) VR Verified Reviewer Digital asset manager > "I liked that I was able to directly reach out to customer support in a variety of fields, or where this type of support was offered, and that the..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6820510) VR Verified Reviewer Systems Administrator > "Tickets can sometimes get stuck in "Suspended" which requires you to add the user who sent the ticket within the suite itself." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7062832) Abhishek R. Project Analyst > "Along with powerful ticketing system that centralizes customer requests, supports customizable fields, and tracks history for personalized support." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6871343) HC Heather C. Marketing Manager > "Zendesk limits the number of steps you can use in each product's chatbot, and will not let you purchase additional steps, which is a bit frustrating." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6564092) HT Haruki T. Sr. ADR > "The integration with our CRM allows me to track my interactions and access existing data of the prospect & their company in one place." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6662228) LZ Liron Z. Software engineer manager > "The UI looks a bit old, I didn't find it to be easy to integrate with the system I own as a 3rd party user (I was working in a company as a manager with..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6495406) JET Jan Ericka T. Customer Service Representative > "The platform offers a comprehensive solution for customer support, seamlessly integrating various tools to streamline processes and enhance the overall..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6495494) GY Greg Y. Head of Customer Experience > "There are certain areas which we would prefer to customise wordings / status' that are cumbersome but unable to change which can impact our usage." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6643504) PK Phillip K. IT Support Officer > "I adored Zendesk intelligent ticket selection with automated assignment by skill set and by workload so my team never missed serious problems and the..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6857494) MJ Melanie J. HR Manager > "The latest updates with reporting are difficult to navigate and removed helpful features." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7064137) MB Malkiel B. Customer Service Supervisor > "The ticketing system, filtering tickets, and how you are able to asign tickets in the system, it was very good to manage customer service for online stores,..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6641518) JC Jaya C. System Engineer > "In a few cases, tickets didn’t get routed correctly per priority rules slowing down response times when the team was really busy." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6824508) DL David L. Head of Sales > "The all-in-one platform integrates ticketing, chat, email, and social media seamlessly, enhancing team productivity." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6729203) PK Phillip K. IT Support Officer > "The user roles and permissions felt too restrictive, and that adding new agent groups necessitated using multiple separate admin panels." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6857494) JI Jahidul I. Finance > "It integrates multiple customer service channels like email, chat, social media, and phone into a single platform, providing a seamless customer support..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6528392) Kalina B. Freelance and Human resources > "The only disadvantage I see with Zendesk Suite is that userw with a lower pricing plan have a lot more limitations of features available." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6516436) SC Stefano C. Marketing manager > "It helped us a lot for providing a good and fast customer service over various channels. Despite a few drawbacks in customization options, this suite..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6571701) MB Matthew B. Operations Director > "The pricing structure can also become expensive as you scale, especially if you need premium features." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7064363) TG Tushar G. Cloud Engineer > "Zendesk Suite makes it easy to manage customer conversations from different channels in one place." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7170088) ML Mikes L. IT Manager > "Zendesk Suite costs are every day increasing, a challenge to small enterprises" [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7079768) SK Simranjit K. Admin > "It does work as intended and provides day to day help to manage IT operations and helps to manage tickets in efficient manner" [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7030541) SC Sean C. Marketer > "It can be expensive for a small business, and ironically, their own customer service is not always available." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7046146) SK Sarah K. People Ops Manager > "Zendesk has been a great first ticketing system for our company, and allowing multiple users to act as agents ensures that there is not a blocker/single..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6852820) HN Harshad N. Technical Support Expert > "Interface is very slow if the laptop gets disconnected from the company VPN and directly connects to the internet." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6703848) SC Stefano C. Marketing manager > "It brings together all support channels like as email, chat, social media, etc. into one platform, which makes easier the support service." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6571701) VR Verified Reviewer IT Admin > "While easy to use for customers, some of the backend framework is a little hard to understand for less tech-savvy co-workers." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7096715) TG Tushar G. Cloud Engineer > "The interface is straightforward, and the ticketing system helps keep requests organized." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7170088) MY Melony Y. Senior Director of Consumer Support > "Very often, they don't ask clarifying questions and provide a link to an irrelevant article." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7063750) RP Ryan P. Customer Support Manager > "It's generally intuitive, making daily interactions smooth, though some advanced features take a bit more time to master." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7179891) KY Katie Y. Head of Customer Success > "They do not notify you in any way if your messages can't be delivered (bounces, etc)" [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6723863) CB Cynthia B. Manager of Registration Services > "Coming from the agony of replying to each individual client via Gmail and not being able to compare responses or easily locate past interactions to..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6854934) MG Mayra G. Warehouse Manager > "I experienced that the analysis gets slowed due due to reporting lag since large volume are being handled." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6816940) Abhishek R. Project Analyst > "Its multichannel support, centralization of customer interactions, and strong automation and analytics has always helped my business run smoother." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6871343) Richard B. Managing Director > "Unfortunately, moving away from it is far from simple - we are locked in." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7175822) SL Sapph L. Communications specialist > "The reporting features are quite robust, so your team can understand the top issues customers are experiencing, the average first reply time and a lot more." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6516134) NF Niall F. Head of Design > "I thought the user interface was rather confusing, and the lack of multiple templates on the cheapest tier wasn't great." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6499680) DL David L. Head of Sales > "Zendesk Suite has significantly improved our customer support operations at CheckYeti, making it easier to manage and resolve customer issues." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6729203) Andrew K. Chief Executive Officer > "Depending on your need and desired use of the platform, Zendesk Suite comes at a fair expensive price. If you're looking for basic support ticket management..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6012376) CB Cynthia B. Manager of Registration Services > "Managing emails as tickets and having every readily accessible for teams to review interactions that support the quality of everyone’s service is invaluable." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6854934) DM Dana M. Fulfillment Manager > "This can be very time consuming when notifying a group of customers." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7027983) MB Malkiel B. Customer Service Supervisor > "What I liked the most about Zendesk is all the features it contains to manage customer service and technical support, it is really a complete software and..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6641518) MY Melony Y. Senior Director of Consumer Support > "As the leader of my support team, I would never pay for AI tools that provided this level of support." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7063750) Ifra S. Zendesk Developer > "It helps align sales and support teams by providing context around customer interactions." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7064914) Abhishek R. Project Analyst > "Also it has a steep learning curve making it a little difficult for new or smaller teams to understand and utilize the tool." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6871343) JJ Jobin J. Senior Platform Engineer > "The reporting tools are useful for tracking team performance and monitoring overall efficiency." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7064183) Abhishek R. Project Analyst > "Interoperability between some modules might be an issue at the beginning of usage period as well." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6871343) AG Angela G. Customer support > "Easy to follow to meet customer needs, answer calls, or send emails to meet company needs and delegted tasks." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7119011) PS Pamela S. Agent > "At this moment, I would say the biggest con that happens rarely but can happen if you do not have a potent internet connection: if the ticket is not..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6175439) GC Graziana C. Customer Operations Lead > "Zendesk is powered to bring all the customer support solutions together, with an organized interface" [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7077793) AC Alliant C. Support Manager > "Sometimes it’s not easy to see at a glance the number of open tickets that each agent is dealing with." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6829250) MW Mauricio W. Senior Sales Executive at WhiteWater, Inc. > "Zendesk makes it easy to efficiently centralize customer support and track conversations across multiple channels." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7085661) VR Verified Reviewer SDR > "I dislike that it doesn’t give you notifications when you’re not on the page" [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6504459) LS Leonardo S. Support Analyst > "Excellent customer support platform, making it easy to centralize service channels (such as email, WhatsApp, Instagram DM)." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7070758) MD Michelle D. Academic Experience > "The options for smaller teams are not great in terms of features/ pricing." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6848056) VS Vibhore S. Logistics Lead > "Overall, nice experience, great bundled comprehensive software for everything in one place like email and voice chat" [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7128329) HN Harshad N. Technical Support Expert > "Chat on Zendesk by using a mobile is not very appropriate and recommended." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6703848) AA Ali A. System Administrator > "Its robust automation features help streamline workflows, reducing manual tasks and improving efficiency." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6502942) DT Daniel T. IT Engineer > "The reporting leaves alot to be desired. As you move through the tiers it can become pricey." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6773173) TG Tim G. Customer Service Executive > "Customers now receive faster, more consistent responses, and we can quickly catch repeat issues and improve our product listings or FAQs." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6840216) AL Antony L. Ecommerce Manager > "Poor support and lack of customisation/feedback channels." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6689981) Ifra S. Zendesk Developer > "The interface is clean and intuitive for agents, making it easy to manage tickets and workflows." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7064914) KH Krystle H. Accounts Receivable Specialist > "It can be expensive for smaller companies, it is also hard to set up (per our IT dept)" [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6564217) VR Verified Reviewer Fraud Ops Senior Manager > "I have used ZD for a few years now, and it is constantly advancing to allow for the most advanced automations for Customer Support." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7008662) JA Jess A. Zendesk Assistant > "However, it might feel overwhelming for beginners and costly for smaller teams." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6511711) MH Matthew H. Director of Ops > "I liked that ability to see all the inbound communication that my employees were getting. If someone was on vacation I could go respond to someone that he..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6754159) EA Emma A. Customer operations manager > "I might just not see how to do it, but I can't add a secondary contact to my replies." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6497471) DC David C. Vice President > "I use it mainly for the FAQ feature, it saves me quite a lot of time for customer support." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6539636) AH Ashli H. Client Solutions Navigator > "Refresh rate can be slow, reloads often & can allow more than one user to work on the same ticket causing issues" [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6484551) RP Ryan P. Customer Support Manager > "It's generally intuitive, making daily interactions smooth, though some advanced features take a bit more time to master." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7179891) Bl Betül İ. Organizator > "Sometimes the interface can be confusing." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___4014300) Ifra S. Zendesk Developer > "The interface is clean and intuitive for agents, making it easy to manage tickets and workflows." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7064914) IV Ingrid V. Editor > "The interface could be more user-friendly. When first glancing at it, it did not attract me from the standpoint of a client to want to leave/ask a question." [See full review](https://www.capterra.com/p/164283/Zendesk/#GetApp___3412321) VR Verified Reviewer Sr. Dir. Support Operations > "The interface is clean and intuitive." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7063835) LF Laureana F. Scientist > "Interface is far from complex and this look a little bit less professional." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___3611595) SP Stephanie P. CS Team Lead > "The user interface is super intuitive, which makes managing customer interactions easy." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6496282) HM Hashim M. Sales and Marketing Manager > "UI is not good as it should be." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___3714875) AA Ali A. System Administrator > "Additionally, the platform integrates easily with various third-party tools, enhancing its overall flexibility and functionality." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6502942) LZ Liron Z. Software engineer manager > "The UI looks a bit old, I didn't find it to be easy to integrate with the system I own as a 3rd party user (I was working in a company as a manager with..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6495406) AB Adam B. Operations Admin and Quality Control > "It allows a wide variety of integration options to suit your business needs." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6574045) Abhishek R. Project Analyst > "Interoperability between some modules might be an issue at the beginning of usage period as well." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6871343) KM Kauser M. Manager > "Its administrative features are unparalleled, and the option to integrate an internal knowledge base benefits both our agents and our clients." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6390588) Nayra Giselle R. Ingeniera en sistemas > "Some users have reported that support does not always meet their expectations. While Zendesk is known for its integration capabilities, some more complex..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___5093804) Andrew K. Chief Executive Officer > "The Zendesk integration with Jira is extremely helpful for managing new support tickets within an existing or ongoing project." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6012376) Koen S. Technical Support & Project Manager > "The downside is for some features that they are integrated/intertwined and would require you to upgrade to the whole suite for example." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___4450331) AM Anna M. Customer Service Agent > "Very simple to use and fast." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7125556) Richard B. Managing Director > "Unfortunately, moving away from it is far from simple - we are locked in." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7175822) Jessie S. CEO > "I love using Zendesk; it makes my job easier and has all the applications needed." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6871861) VR Verified Reviewer Senior manager > "There are some aspects that are slightly tricky to use." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6583962) IN Inamari N. Customer Account Support > "I really like how straightforward Zendesk Suite is to use once you get familiar with it." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7039935) Diego C. Real estate agent > "We found the software a little difficult to handle as we had not used it before." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6141169) CK Chance K. Management > "Zendesk is extremely user friendly and simple to manage tasks." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6513989) JB Joy B. Associate Director of Student Life > "Zendesk is so robust, but it is not at all intuitive." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___5059427) PT Pablo T. CX Consultant > "This is a platform that will help in a easy-to-use way to provide the best customer support that you can provide, considering omnichannel features and an..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7063564) YK Yevgeniy K. Data Analyst > "However, we have not used your service for the past 3-4 months, and a check of our user logs will show that no one from our team has logged into the..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6584092) Richard B. Managing Director > "Helps us keep customer support issues organised and provides a means to publish our help documentation." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7175822) SC Sean C. Marketer > "It can be expensive for a small business, and ironically, their own customer service is not always available." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7046146) JET Jan Ericka T. Customer Service Representative > "The platform offers a comprehensive solution for customer support, seamlessly integrating various tools to streamline processes and enhance the overall..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6495494) VR Verified Reviewer IT Admin > "While easy to use for customers, some of the backend framework is a little hard to understand for less tech-savvy co-workers." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7096715) SC Stefano C. Marketing manager > "It helped us a lot for providing a good and fast customer service over various channels. Despite a few drawbacks in customization options, this suite..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6571701) DM Dana M. Fulfillment Manager > "This can be very time consuming when notifying a group of customers." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7027983) [View Reviews](https://www.capterra.com/p/164283/Zendesk/reviews/) VR Verified Reviewer Client Operations Supervisor > "One thing I like about Talkdesk is the massive option of reports it is giving as it can be useful..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___7136261) VR Verified Reviewer Client Operations Supervisor > "This cause delays in processing requests we are receiving." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___7136261) GP George P. Talent - Payroll Specialist > "Additionally, taking notes for calls is effortless and Talkdesk makes it easy for you to review..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6749499) LP Leslie P. Talent Support Specialist > "that it doesn't have a feature for noise cancellation. so that you can control the level of..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6755914) MH Makeda H. APD Resolution Specialist > "I like the feature of answering a call when I am ready to answer." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6880562) NS Natalie S. Graduate Student > "Some features, such as the chat widget, are not as customizable as other customer service tools,..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4712224) TK Taylor K. Engineer > "I like the configuration of the hardware once settled with the best suited one." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6670358) ZD Zameer D. Recruiter > "There's many service interruptions, when calling is a big part of sales you don't want that." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6269173) BA Bello A. Senior Product Designer > "it has been amazing, time and user friendly and very impactful in tracking and managing customers..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6033003) CAC Cheryl Ann C. Customer Care Associate > "The only missing feature would be, it does not generate a ticket for the calls and the outbound..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4348935) BK Bridgette K. owner > "One of my favorite features is the AI automation." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6483682) Saskia M. Senior Director Sales Marketing > "Even while the number of tales has expanded, the capacity to produce stories by telephone is..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___5020549) Saskia M. Senior Director Sales Marketing > "To function properly , Talkdesk needs access to a stable internet connection; when agents do, the..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___5020549) Shellene R. Team Lead > "It sometimes freezes and it's annoying I really hate that you will need to go in different features..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4054753) LK Liam K. CMO > "Talkdesk really saved us with our phone customer support." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6297429) JL Jr L. Tools and Systems Coordinator > "What I don't like here only is the telephony system integrated on the tool itself." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4223916) LK Liam K. CMO > "As long as you have a good internet connection everything works good without any issues." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6297429) George B. Company Director > "Additionally, the fees are high considering I don't use the service often." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3874264) Saskia M. Senior Director Sales Marketing > "In an effort to improve sales response time and activity transparency, it has been deployed..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___5020549) VR Verified Reviewer Liveops Supervisor > "Lack of search function for the calls is one of the biggest pain points." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3565067) HM Heather M. Customer Service Representative > "The most impactful feature for me is the clear call and call recording." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4558036) HM Heather M. Customer Service Representative > "Not fair call distribution." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4558036) Saskia M. Senior Director Sales Marketing > "The dialogue with a prospect may be timed and measured correctly, and CRM automation can begin..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___5020549) HR Hen R. Ciso & infrastructure manager > "Cant control the waiting calls to redirect to antoher queue" [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3610878) ZD Zameer D. Recruiter > "It's decent if the network wasn't as wacky I'd say it's amazing." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6269173) DrJ Diendéré J. Social media manager > "No drawbacks There's really nothing I don't like about talkdesk" [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4382257) DV Deborah V. Market Advisor > "It is easy to save a disposition and track activities in each of our files." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4044379) CG Catarina G. BDR > "It's not very intuitive." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4648549) JL Jr L. Tools and Systems Coordinator > "As an Admin of this software, I really like the management system of Agents being added to the..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4223916) TB Thoma B. Manager > "Far too expensive for a small business with no options for small business." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3503663) DH Dwana H. Customer Service Representative > "So, for a small company, it would be good if they used Talk desk for their call center." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4231441) DD Dion D. IT > "Finding settings can be a bit overwhelming" [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3767946) HC Her C. Customer service representative > "Helps us manage high call volumes" [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4009351) VR Verified Reviewer Team Manager > "Something I wish could be worked on is the need of having to refresh the page since at times it..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2781328) CAC Cheryl Ann C. Customer Care Associate > "The interface is so simple, you can learn your way around in a few minutes." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4348935) VR Verified Reviewer Systems Analyst > "I haven't been very pleased with Talkdesk as a VoIP solution." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3358664) JM Jessamine M. Customer Service Manager > "From a management/admin perspective, the software data analytics interface has become more robust..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2661638) VR Verified Reviewer Director > "It was also immensely frustrating that voicemails (inside the app) were not time stamped." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2971599) DL Drake L. Customer Service Representative > "Which makes it more easy to navigate and good for new users." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4603160) VB Veselina B. Customer Support Manager > "Depending on the internet connection the quality of the calls is net perfect sometimes but I guess..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2430561) TB Tarell B. Customer Service Rep > "I love how it provides a detailed breakdown of an agent performance at a given time." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3589091) Han A. SDR > "minor issues such as some lines end up crashing and you can't really call out from them." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2844276) VR Verified Reviewer Liveops Supervisor > "Overall I'm happy with talkdesk, call quality is great, recordings are high quality and has no..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3565067) MB Michelle B. Support > "Sometimes it can be unreliable and there is often delays when on calls" [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2418282) VR Verified Reviewer Systems Analyst > "It's very easy and dynamic – empowering an admin to create and edit their IVR without Support." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3358664) JM Jessamine M. Customer Service Manager > "I wanted to love them but the support guides for setting them up were not really helpful and it..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2661638) VR Verified Reviewer Liveops Supervisor > "The only issue I have kind of frequently is searching for calls but I got used to it, so overall..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3565067) KG Kimberly G. Customer Service > "Cons are bugs with the program at times." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2398692) NS Natalie S. Graduate Student > "Talkdesk is easy to set up and use, even for those with limited technical knowledge." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4712224) Han A. SDR > "Which if you paid for the line is quite annoying but they're prompt to solve the problem." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2844276) JM Jane M. Customer Service Representative > "The easy and even navigation of calls." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4570634) BJV Bobbi Jo V. CRM Admin > "We have tried to reach out to management, however we have not received any responses." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2501530) VR Verified Reviewer Business Consultant > "It was simple to learn and easy to use." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4972529) MM Meagan M. Analyst > "At times, the connection is not the best." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2400478) HC Her C. Customer service representative > "Talkdesk is easy to use." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4009351) BA Bruno A. CEO > "Self-service not available to add agents." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2400012) JL Jr L. Tools and Systems Coordinator > "Overall, Talkdesk is very efficient to use." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4223916) VR Verified Reviewer Director > "That is not helpful when I need to know exactly when that person called me." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2971599) VR Verified Reviewer Liveops Supervisor > "Recording's never have any issues and the call quality is pretty good." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3565067) VR Verified Reviewer Director > "I used a paid version but evidently didn't pay enough." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2971599) VR Verified Reviewer Liveops Supervisor > "Quality is great and all the calls are stored." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3565067) DrJ Diendéré J. Social media manager > "No drawbacks There's really nothing I don't like about talkdesk" [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4382257) VR Verified Reviewer Sales Engineering Manager > "I love the focus on ease of use without missing out on any features or power." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3230399) CG Catarina G. BDR > "It's not very intuitive." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4648549) JM Jessamine M. Customer Service Manager > "From a user perspective, the software makes it simple to answer and transfer calls using a Web..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2661638) DD Dion D. IT > "Finding settings can be a bit overwhelming" [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3767946) VR Verified Reviewer Account Executive > "It is very easy to sync with salesforce and gong." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3310038) NS Natalie S. Graduate Student > "Some features, such as the chat widget, are not as customizable as other customer service tools,..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4712224) KG Kimberly G. Customer Service > "Overall Talkdesk is great for calls, reporting, insight data and staying organized ." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2398692) JM Jessamine M. Customer Service Manager > "I wanted to love them but the support guides for setting them up were not really helpful and it..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2661638) [View Reviews](https://www.capterra.com/p/132852/Talkdesk/reviews/) ## User interface 4.41 (4,092) [Talkdesk](https://www.capterra.com/p/132852/Talkdesk/) 4.53 (733) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit AI Copilot 207 Important Alerts/Escalation 150 Important API 120 Important Zendesk Suite Top features 27/38 - AI Copilot - Alerts/Escalation - API - Automated Routing - Autoresponders - Call Center Management - Chatbot - Collaboration Tools - Conversation Intelligence - CRM - Customer Portal - Customizable Fields - Dashboard - Data Security - Email Management - Gamification - Generative AI - Inbox Management - Interaction Tracking - IVR - Key Performance Indicators - Knowledge Base Management - Language Detection - Live Chat - Mobile Access - Multi-Channel Communication - Multiple Data Sources - Predictive Analytics - Queue Management - Real-Time Monitoring - Reporting & Statistics - Service Level Agreement (SLA) Management - Support Ticket Management - Surveys & Feedback - Task Automation - Third-Party Integrations - Video Chat - Voice Recognition [See all features](https://www.capterra.com/p/164283/Zendesk/#features) Talkdesk 18/38 - AI Copilot - Alerts/Escalation - API - Automated Routing - Autoresponders - Call Center Management - Chatbot - Collaboration Tools - Conversation Intelligence - CRM - Customer Portal - Customizable Fields - Dashboard - Data Security - Email Management - Gamification - Generative AI - Inbox Management - Interaction Tracking - IVR - Key Performance Indicators - Knowledge Base Management - Language Detection - Live Chat - Mobile Access - Multi-Channel Communication - Multiple Data Sources - Predictive Analytics - Queue Management - Real-Time Monitoring - Reporting & Statistics - Service Level Agreement (SLA) Management - Support Ticket Management - Surveys & Feedback - Task Automation - Third-Party Integrations - Video Chat - Voice Recognition [See all features](https://www.capterra.com/p/132852/Talkdesk/#features) ### Recognition Zendesk Suite is recognized as a top-rated tool in 1 Capterra Shortlist reports No recognitions have been awarded to Talkdesk ### Deployment & support Zendesk Suite Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Talkdesk Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Zendesk Suite - By Zendesk - Located in United States - Founded in 2007 Talkdesk - By Talkdesk - Located in United States - Founded in 2011 ## Popular Comparisons [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,810)](https://www.capterra.com/p/61368/Salesforce/reviews/) $115/month Price $25/month 4.4 Features 4.4 4.3 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-164283/Salesforce-vs-Zendesk) [Talkdesk](https://www.capterra.com/p/132852/Talkdesk/)[4.53 (733)](https://www.capterra.com/p/132852/Talkdesk/reviews/) vs [Ringover](https://www.capterra.com/p/169627/RingOver/)[4.71 (888)](https://www.capterra.com/p/169627/RingOver/reviews/) $85/month Price $29/month 4.4 Features 4.7 4.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/132852-169627/Talkdesk-vs-RingOver) [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $115/month Price $15/month 4.4 Features 4.6 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-164283/LiveAgent-vs-Zendesk) [Talkdesk](https://www.capterra.com/p/132852/Talkdesk/)[4.53 (733)](https://www.capterra.com/p/132852/Talkdesk/reviews/) vs [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)[4.51 (395)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/) $85/month Price $90/month 4.4 Features 4.5 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/76768-132852/Cloud-Predictive-Dialer-vs-Talkdesk) [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/) $115/month Price $25/month 4.4 Features 4.5 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-164283/LiveChat-vs-Zendesk) [Talkdesk](https://www.capterra.com/p/132852/Talkdesk/)[4.53 (733)](https://www.capterra.com/p/132852/Talkdesk/reviews/) vs [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/)[4.81 (335)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) $85/month Price $25/month 4.4 Features 4.7 4.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/29589-132852/CallCenterNOW-vs-Talkdesk) [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $115/month Price $19/month 4.4 Features 4.3 4.3 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-164283/Freshdesk-vs-Zendesk) [Talkdesk](https://www.capterra.com/p/132852/Talkdesk/)[4.53 (733)](https://www.capterra.com/p/132852/Talkdesk/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $85/month Price $15/month 4.4 Features 4.6 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-132852/LiveAgent-vs-Talkdesk) [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) vs [Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) $115/month Price R$35/month 4.4 Features 4.7 4.3 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/164283-202528/Zendesk-vs-Milvus) [Talkdesk](https://www.capterra.com/p/132852/Talkdesk/)[4.53 (733)](https://www.capterra.com/p/132852/Talkdesk/reviews/) vs [Readymode](https://www.capterra.com/p/136728/Readymode/)[4.62 (144)](https://www.capterra.com/p/136728/Readymode/reviews/) $85/month Price $239/month 4.4 Features 4.6 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/132852-136728/Talkdesk-vs-Readymode) [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) vs [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) $115/month Price $0/month 4.4 Features 4.6 4.3 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/144040-164283/Tidio-Chat-vs-Zendesk) [Talkdesk](https://www.capterra.com/p/132852/Talkdesk/)[4.53 (733)](https://www.capterra.com/p/132852/Talkdesk/reviews/) vs [Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.60 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/) $85/month Price $25/month 4.4 Features 4.5 4.7 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/132852-175788/Talkdesk-vs-Nextiva)