# Compare Talkdesk vs Zoho Desk 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Zoho Desk and Talkdesk based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/132852-169505/Talkdesk-vs-Zoho-Desk --- # Zoho Desk vs Talkdesk Features and Cost Comparison Last updated March 15th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Zoho DeskTalkdesk2/4 selected [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.5 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) [Talkdesk](https://www.capterra.com/p/132852/Talkdesk/)[4.5 (733)](https://www.capterra.com/p/132852/Talkdesk/reviews/) [## Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.5 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting Price $20.00/month Value-for-Money 4.5 Functionality 4.5 Ease of Use 4.4 Customer Service 4.3 Reviews Sentiment Based on [2,212 reviews](#user-reviews) Positive 2,071 Neutral 120 Negative 21 [## Talkdesk](https://www.capterra.com/p/132852/Talkdesk/)[4.5 (733)](https://www.capterra.com/p/132852/Talkdesk/reviews/) Starting Price $85.00/month Value-for-Money 4.5 Functionality 4.4 Ease of Use 4.7 Customer Service 4.6 Reviews Sentiment Based on [733 reviews](#user-reviews) Positive 683 Neutral 35 Negative 15 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 2,997 reviews from customer service software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 72%Fit Not enough reviews Feature ratings CRM 4.5 Support Ticket Management 4.6 Inbox Management \-- Live Chat 4.4 Chatbot 4.4 \--%Fit Missing features Feature ratings CRM 5.0 Support Ticket Management 4.5 Inbox Management NA Live Chat NA Chatbot NA User satisfaction User satisfaction 4.5 User reviews[2,212](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Ease of use 4.4 Functionality 4.5 Value for money 4.5 Customer support 4.3 User satisfaction 4.5 User reviews[733](https://www.capterra.com/p/132852/Talkdesk/reviews/) Ease of use 4.7 Functionality 4.4 Value for money 4.5 Customer support 4.6 Price starts from Price starts from $20Per User, Per Month - Free version - Free trial Price starts from $85Per User, Per Month - Free version - Free trial Best for Best for Zoho Desk is used by customer service departments, help desk agents, IT support teams, call centers, field service technicians, and SaaS businesses of all sizes across multiple industries. Best for Our target market is customer-centric companies with at least 5 agents looking to improve customer experiences through more personalized, data-driven customer interactions. ## User reviews Pros & cons DM David M. Technical Support Engineer > "I like the most that I can open a customer record and see all previous tickets, notes, and conversations all at the same time, and this way, I can understand..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7062256) DR Daniel R. Product Manager > "Sometimes mail integration fails l, so we always mount the mail account directly to be sure we don’t miss tickets." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7027526) GL Garcia L. Technology Solutions Manager > "Zoho Desk simplifies support ticket handling and workflows with easy setup so that my team can monitor issues and respond to chat discussions with users..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6870504) RB Rian B. Technical Support Specialist > "Ticket statuses in the mobile app are sometimes slow to update, and that’s annoying since I’m fixing things on the go for Artamara’s clients." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6780610) FB Francois B. Operation Manager > "Zoho Desk allowed me to work with emails, live chat, social, web forms, and calls via a single inbox." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6881947) NT Narenthira T. Freelancer > "Attempting to use there Programming interface to get to end client usefulness is unimaginable without the SDKs which are unusable in a cross stage..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6690342) VP Ville P. Specialist > "It allowed us to transition from a messy shared inbox to a professional, automated ticketing system." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7091147) PS Pereira S. Informatics Engineer > "Additionally, the customer portal cannot be customised or designed to match company's brand colours and consistency." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6749629) FB Francois B. Operation Manager > "The AI-powered responses, streamlined ticket pipeline and intelligent dashboards enabled me to have full control of support functions." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6881947) ClJ Céline J. Social Media Manager > "The mobile version also needs improvement, it’s not as effective as the desktop one." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6873042) LA Laide A. Chief Executive Officer > "Zoho Desk helps us with daily tasks to maintain fluid communication with our clients and solve their demands and queries in a short period of time." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6502614) PS Pereira S. Informatics Engineer > "The lower subscription plans are kinda limiting to businesses that need more flexibility because they lack customization options." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6749629) PS Pereira S. Informatics Engineer > "It allows us to quickly sort customer tickets and organize our routine operations enabling us to attend and personalizing feedback for every enquiry without..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6749629) SJ Smita J. Developer > "The tool gives a lot of notifications with no regards to what are essential for a particular function." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6553706) AT Aniruddha T. Operations Support > "I use Zoho desk for submitting tickets and receiving tickets which has really changed the way my company and myself takes on tickets from our customers." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6534303) Matthew B. Director Of Marketing And Advertising > "These include bad customer support, a complicated setup process, exorbitant costs for adding new team members, and a dearth of distinctive features in..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4938747) PS Pereira S. Informatics Engineer > "It also provide with a comprehensive customer service and help desk solution with features that enhance our customer interactions and team efficiency. " [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6749629) Nikita V. Marketing Manager CRM > "It is not customizable to be used simultaneously in several languages and markets." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6351585) Mustafa A. Director > "The overall consensus on Zoho Desk in 2026 describes it as a "powerhouse of value" that delivers enterprise-grade features at a mid-market price point." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7128971) CS Connor S. Brokerage Operations Associate > "The ticket system is a bit overwhelming and isn't quite worth it over just using a regular email inbox." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6598202) AA Aditya A. Customer Service Representative > "It is effective for me in my work because I can speed up service by dealing with support requests, so clients can get faster answers and be satisfied." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6772396) VR Verified Reviewer Lead > "The mobile app has limitations, and the free plan is restrictive. " [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6534929) RB Rian B. Technical Support Specialist > "It allows me to respond faster to support tickets and ensure our small team never misses a critical client IT ticket." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6780610) LA Laide A. Chief Executive Officer > "Some occasional system slowdowns can affect productivity." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6502614) PJ Peter J. Consultant > "Provides web-based customer support, reducing workloads and leaving our customers happy and confident in the support we provide them." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6312795) Saskia M. Senior Director Sales Marketing > "I need to export data to external programs to gain a full picture of my customer service performance because the present reporting options are inadequate." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4947304) TC Tom C. IT Technician > "Positive, allows a MAT (Multi Academy Trust) to centralise our IT Service Desk and support every school in the trust" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6753746) VR Verified Reviewer Lead > "These factors slightly hinder an otherwise strong help desk solution." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6534929) RM Rebotile M. IT Manager > "Zoho has knowledgeable features that enable to create self service for customers." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6846750) GF Gabriel F. IT Intern > "It can be difficult to set up the knowledge base settings the first time." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6708962) CB Christoph B. COO > "The teams appreciate the ability to configure and to add / draw reports from it." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6846747) DT Daniel T. IT Engineer > "Load times and performance can be slow." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6765820) Kaylie D. Chief Human Resources Officer > "We created a ticketing system that allowed us to prioritize employee requests and reduce response time." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6645199) BS Bruce S. Programme Manager > "Can sometimes feel quite clunky and take time to load" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6542234) KZ Katie Z. Owner > "Zoho Desk is affordable and easy to integrate in website and has easy to use tools within the Zoho Desk." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7120161) SJ Smita J. Developer > "Its not very easy for new beginners to learn and use and the users need to be trained well." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6553706) LM Lisa M. Recruiting and Employer Branding Specialist > "I have created a great customer support portal where reports on product catalog and knowledgeable articles can be shared with ease. " [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6333005) 🪃 Isaac D. CPO > "This can be a drawback for teams that rely heavily on mobile access to provide timely customer support." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6267032) PJ Peter J. Consultant > "Also, workflow management, incident management and knowledge management are key pillars while using Zoho Desk." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6312795) CB Cherry B. Customer Success Manager > "There is only 1 thing I did not like about Zoho desk. While the main thing I like the most is the ability to respond or reach out to clients at a later time..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4354190) PNK Peter N K. Cyber Security Engineer > "Ticket management and real time alerts and notification makes Zoho Desk our top priority." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6668455) VP Victoria P. Business partner > "The reporting features could use some improvement, and we've experienced occasional glitches with the mobile app." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6093092) ABHAYA S. system engineer > "Overall it meets the core needs of IT service management with solid flexibility and security." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6871314) 🪃 Isaac D. CPO > "The app occasionally feels less responsive and lacks some of the functionalities available on the desktop version." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6267032) KZ Katie Z. Owner > "Overall it is really easy to use and beginner friendly. And for the cost it meets the basic needs that I am looking for." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7120161) BM Beatriz M. CUSTOMER SUPPORT SPECIALIST > "The one thing I least like about the whole task was the ability to merge tickets." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4871416) Ujjwal S. Hr > "Zoho Desk has been a reliable tool for handling customer support efficiently." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6878999) AW Alexander W. Project Manager > "Difficult permissions management and it takes a long time to get off the ground with understanding how to customize" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6173494) YY Yanyu Y. Senior Data Scientist > "The program is lauded for its high quality and wide variety of management and quality tools, such as a help desk, tickets, chat, and surveys." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___5025299) BK Bishoy K. Infrastructure Engineer > "Lacks some advanced features: While Zoho Desk is a comprehensive support platform, it may lack some of the advanced features offered by other support..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4584454) CS Connor S. Brokerage Operations Associate > "We use Zoho Desk to organize help articles for our customers and it has been very valuable." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6598202) VR Verified Reviewer Project manager > "Lack of editing features for custom fields" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___4821792) AP Alex P. Systems Analyst. > "For our company our customers are the most precious asset, and their satisfaction is an extremely important aspect for us in which we work daily to maintain..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4814349) LK Liam K. CMO > "We have experienced slow loading some time ago, didn't happened again but it was very annoying (was not from the internet connection)." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6296592) TK Taylor K. Engineer > "Overall Zoho Desk has been extremely helpful, though I wish the settings were more adjustable and allowed more changes to specific profiles." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6702655) Efezino U. Software Developer > "Some potential cons of using Zoho Desk may include its cost, its potential complexity for users who are new to customer service software, and its potential..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4338129) Christian P. Human Resources Manager > "We were able to streamline our operations with the support of Zoho desk's improved visibility, timeliness, and visibility into the resolution of open..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___5013074) GB Goma B. Instructor > "The current reporting features are limited, and I often have to export data to external tools to get a comprehensive view of my customer support performance." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4770236) Saskia M. Senior Director Sales Marketing > "It's a separate platform connected to the company that has all the greatest capabilities for prioritizing requests, managing the requests, and closing more..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4947304) Gabriela M. Support enginner > "Sometimes the response time of the customer service is a little slow." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4929332) ClJ Céline J. Social Media Manager > "It’s an exceptionally user-friendly platform, Zoho helped us manage tickets efficiently." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6873042) SS Shannon S. Functional Analyst > "The attachment button in emails is located in a separate corner of the screen than any other formatting things for the emails, which is slightly confusing to..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4330141) AA Aditya A. Customer Service Representative > "I love how easy Zoho Desk makes it to follow and respond to customer issues; I can see all the tickets on one dashboard." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6772396) PR Peter R. CCO > "It offers a customer portal, but the design of that portal cannot be matched with the "house style" guidelines of the company" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___3812150) BL Brandon L. Cyber Security Specialist > "Zoho Desk has allowed us to effectively manage our security incidents and requests, providing quality support to our customers." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___5072912) Gregory K. President > "Had some issues integrating with office 365, that's about it" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6085341) BL Brandon L. Cyber Security Specialist > "Zoho Desk allows us to efficiently assign and track security issues, which helps us resolve them in a timely manner." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___5072912) Himanshu R. Operations Manager > "Some of the icons difficult to understand." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6075788) SH Shauna H. Accounts Payable > "All my email came into one inbox and could be organized." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7007268) SK Sanu K. Scientists > "Customer support: While Zoho Desk is a customer support tool, its own customer support may not be up to par for some users." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4589986) NT Narenthira T. Freelancer > "Our group can use this stage to accomplish almost 100 percent client care inclusion." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6690342) SK Sudhanshu K. Junior Full Stack Developer > "I dislike that the software can be a bit slow to load at times, which can be frustrating when trying to quickly respond to customer inquiries" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4585228) JV Joicy V. Searcher > "I have been one of the decision maker in my previous company to decide buying Zoho Desk after our trial period, because of its clean interface and facility..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4822697) MS Madhusudan S. Software Engineer > "The pace and quality we received throughout and (especially) after the implementation fell short of our expectations, which eventually caused us to terminate..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4561641) Saskia M. Senior Director Sales Marketing > "We've been able to enhance productivity and optimize our processes because to the platform's many useful features, including as automation and connections to..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4947304) David H. Software Engineer > "When you first start using it, it is a bit confusing to set up initially and takes a long time to set up integrations with your other services." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___3859730) NT Narenthira T. Freelancer > "The involvement in Zoho Desk has been amazingly quick and proficient in uniting client messages." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6690342) OA Omolayo A. Business Consultant > "The mobile app does not have some valuable features that the website version has and does not leave you online." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4158709) Julio A. H. CEO > "I think about today! that this program does the functions that I need to provide my technical support service and helps me stay organized" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6451160) Stephanie J. System Administrator > "Two more businesses using zoho confirmed that the email system and spf/dkim verification simply do not verify." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4718407) [View Reviews](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) VR Verified Reviewer Client Operations Supervisor > "One thing I like about Talkdesk is the massive option of reports it is giving as it can be useful for..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___7136261) VR Verified Reviewer Client Operations Supervisor > "This cause delays in processing requests we are receiving." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___7136261) GP George P. Talent - Payroll Specialist > "Additionally, taking notes for calls is effortless and Talkdesk makes it easy for you to review your call..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6749499) LP Leslie P. Talent Support Specialist > "that it doesn't have a feature for noise cancellation. so that you can control the level of background..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6755914) MH Makeda H. APD Resolution Specialist > "I like the feature of answering a call when I am ready to answer." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6880562) Saskia M. Senior Director Sales Marketing > "Even while the number of tales has expanded, the capacity to produce stories by telephone is sluggish,..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___5020549) BK Bridgette K. owner > "One of my favorite features is the AI automation." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6483682) NS Natalie S. Graduate Student > "Some features, such as the chat widget, are not as customizable as other customer service tools, limiting..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4712224) TK Taylor K. Engineer > "I like the configuration of the hardware once settled with the best suited one." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6670358) ZD Zameer D. Recruiter > "There's many service interruptions, when calling is a big part of sales you don't want that." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6269173) Saskia M. Senior Director Sales Marketing > "To function properly , Talkdesk needs access to a stable internet connection; when agents do, the app has..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___5020549) CAC Cheryl Ann C. Customer Care Associate > "The only missing feature would be, it does not generate a ticket for the calls and the outbound calls are..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4348935) LK Liam K. CMO > "Talkdesk really saved us with our phone customer support." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6297429) VR Verified Reviewer Liveops Supervisor > "Lack of search function for the calls is one of the biggest pain points." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3565067) LK Liam K. CMO > "As long as you have a good internet connection everything works good without any issues." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6297429) Shellene R. Team Lead > "It sometimes freezes and it's annoying I really hate that you will need to go in different features to see..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4054753) Saskia M. Senior Director Sales Marketing > "In an effort to improve sales response time and activity transparency, it has been deployed extensively,..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___5020549) HR Hen R. Ciso & infrastructure manager > "Cant control the waiting calls to redirect to antoher queue" [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3610878) Saskia M. Senior Director Sales Marketing > "The dialogue with a prospect may be timed and measured correctly, and CRM automation can begin immediately." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___5020549) JL Jr L. Tools and Systems Coordinator > "What I don't like here only is the telephony system integrated on the tool itself." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4223916) BA Bello A. Senior Product Designer > "it has been amazing, time and user friendly and very impactful in tracking and managing customers to." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6033003) George B. Company Director > "Additionally, the fees are high considering I don't use the service often." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3874264) HM Heather M. Customer Service Representative > "The most impactful feature for me is the clear call and call recording." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4558036) DD Dion D. IT > "Finding settings can be a bit overwhelming" [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3767946) ZD Zameer D. Recruiter > "It's decent if the network wasn't as wacky I'd say it's amazing." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6269173) JQ Jasmine Q. Customer relations rep > "The inability to add a call on the other line without it being a transfer, the inability to access settings..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2346492) TB Tarell B. Customer Service Rep > "I love how it provides a detailed breakdown of an agent performance at a given time." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3589091) HM Heather M. Customer Service Representative > "Not fair call distribution." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4558036) VR Verified Reviewer Liveops Supervisor > "Overall I'm happy with talkdesk, call quality is great, recordings are high quality and has no issues..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3565067) VR Verified Reviewer Director > "It was also immensely frustrating that voicemails (inside the app) were not time stamped." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2971599) DV Deborah V. Market Advisor > "It is easy to save a disposition and track activities in each of our files." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4044379) DrJ Diendéré J. Social media manager > "No drawbacks There's really nothing I don't like about talkdesk" [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4382257) VR Verified Reviewer Liveops Supervisor > "The only issue I have kind of frequently is searching for calls but I got used to it, so overall I'm pretty..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3565067) CG Catarina G. BDR > "It's not very intuitive." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4648549) JL Jr L. Tools and Systems Coordinator > "As an Admin of this software, I really like the management system of Agents being added to the system." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4223916) TB Thoma B. Manager > "Far too expensive for a small business with no options for small business." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3503663) DH Dwana H. Customer Service Representative > "So, for a small company, it would be good if they used Talk desk for their call center." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4231441) AD Andrew D. Operations Specialist > "There are some features that cannot be customized by the end user and must be modified by support..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2324826) HC Her C. Customer service representative > "Helps us manage high call volumes" [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4009351) VR Verified Reviewer Team Manager > "Something I wish could be worked on is the need of having to refresh the page since at times it becomes..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2781328) VR Verified Reviewer Business Consultant > "It was simple to learn and easy to use." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4972529) VR Verified Reviewer Director > "That is not helpful when I need to know exactly when that person called me." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2971599) VR Verified Reviewer Liveops Supervisor > "Recording's never have any issues and the call quality is pretty good." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3565067) EH Eloisa H. Customer Retention Specialist > "Sometimes I have problems with the App so I have to use it through the website, or it is very slow and I..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2392302) CAC Cheryl Ann C. Customer Care Associate > "The interface is so simple, you can learn your way around in a few minutes." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4348935) VR Verified Reviewer Systems Analyst > "I haven't been very pleased with Talkdesk as a VoIP solution." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3358664) VR Verified Reviewer Liveops Supervisor > "Quality is great and all the calls are stored." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3565067) CM Cuyler M. Salesman/Customer Service > "The only thing I can complain about is that it doesn't tell me or at least have the option to tell me how..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2338953) Kelly H. Customer Service Manager > "Talkdesk is a basic and simple phone software that is great for beginners, and includes a lot of basic..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2392419) VR Verified Reviewer Director > "I used a paid version but evidently didn't pay enough." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2971599) JM Jessamine M. Customer Service Manager > "From a management/admin perspective, the software data analytics interface has become more robust in the..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2661638) Kelsey S. Implementations Manager > "Working from home, internet quality is variable, but even in the office we would have issues with dropped..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2386101) DL Drake L. Customer Service Representative > "Which makes it more easy to navigate and good for new users." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4603160) BB Bilal B. Sales Development Rep > "Calls sometimes drop out/lose connection and the sound quality isn't always consistent." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2383502) Adam G. Enterprise Growth > "As suggested in the title, talkdesk offers an extremely conveninent click-to-call function that works and..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2242275) VB Veselina B. Customer Support Manager > "Depending on the internet connection the quality of the calls is net perfect sometimes but I guess the..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2430561) VR Verified Reviewer Systems Analyst > "It's very easy and dynamic – empowering an admin to create and edit their IVR without Support." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3358664) Han A. SDR > "minor issues such as some lines end up crashing and you can't really call out from them." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2844276) MS Mike S. IT Administrator > "Talkdesk has outstanding uptime, in fact I cannot think of a single outage in a year of using them. " [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2866938) HZ Hajarah Z. Customer Service Rep > "This can be a bit awkward for the caller since they will just hear silence until the transfer has been..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2392396) NS Natalie S. Graduate Student > "Talkdesk is easy to set up and use, even for those with limited technical knowledge." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4712224) MB Michelle B. Support > "Sometimes it can be unreliable and there is often delays when on calls" [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2418282) BR Ben R. Director > "I rebuilt my phone IVR and email queues in the peak of the pandemic in under 72 hours, virtually on our own..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2344088) JM Jessamine M. Customer Service Manager > "I wanted to love them but the support guides for setting them up were not really helpful and it took hours..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2661638) JM Jane M. Customer Service Representative > "The easy and even navigation of calls." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4570634) DK Daniel K. Senior Support Lead > "Talkdesk lacks many features that other call applications have." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2289078) MM Megan M. Renewals and Expansion Manager > "I love how straight forward and easy to use Talkdesk is." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3610951) BT Brian T. Business Analyst > "The reporting aspect can be a little cumbersome and hard to manage." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2329956) HC Her C. Customer service representative > "Talkdesk is easy to use." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4009351) Javier M. Customer Support Rep > "Sometimes it doesn't sync up with SalesForce." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2388126) JL Jr L. Tools and Systems Coordinator > "Overall, Talkdesk is very efficient to use." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4223916) KB Kenley B. Contact Center Supervisor > "There is no texting feature." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2177199) NH Nicholas H. IT Manager > "Excellent Support" [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3638970) KG Kimberly G. Customer Service > "Cons are bugs with the program at times." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2398692) EA EULOGIO A. Customer Service > "What I like the most about TalkDesk is the functionality and seamless integration between the Talkdesk bar..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2392427) JQ Jasmine Q. Customer relations rep > "The frustration of some headphones not working well on it." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2346492) MC Milton C. VoIP Engineer > "The call recording and advanced features such as voice analytics, AI, easy building IVR etc...." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2338547) MS Melanie S. customer relations > "I also seem to have calls drop more at times than others." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2341228) SM Shai M. Coordinator > "The feature that I have come to like with talkdesk is having the capability to record all of our calls. " [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2348051) Han A. SDR > "Which if you paid for the line is quite annoying but they're prompt to solve the problem." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2844276) [View Reviews](https://www.capterra.com/p/132852/Talkdesk/reviews/) ## User interface 4.51 (2,212) [Talkdesk](https://www.capterra.com/p/132852/Talkdesk/) 4.53 (733) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit AI Copilot 207 Important Alerts/Escalation 150 Important API 120 Important Zoho Desk Top features 29/38 - AI Copilot - Alerts/Escalation - API - Automated Routing - Autoresponders - Call Center Management - Chatbot - Collaboration Tools - Conversation Intelligence - CRM - Customer Portal - Customizable Fields - Dashboard - Data Security - Email Management - Gamification - Generative AI - Inbox Management - Interaction Tracking - IVR - Key Performance Indicators - Knowledge Base Management - Language Detection - Live Chat - Mobile Access - Multi-Channel Communication - Multiple Data Sources - Predictive Analytics - Queue Management - Real-Time Monitoring - Reporting & Statistics - Service Level Agreement (SLA) Management - Support Ticket Management - Surveys & Feedback - Task Automation - Third-Party Integrations - Video Chat - Voice Recognition [See all features](https://www.capterra.com/p/169505/Zoho-Desk/#features) Talkdesk 18/38 - AI Copilot - Alerts/Escalation - API - Automated Routing - Autoresponders - Call Center Management - Chatbot - Collaboration Tools - Conversation Intelligence - CRM - Customer Portal - Customizable Fields - Dashboard - Data Security - Email Management - Gamification - Generative AI - Inbox Management - Interaction Tracking - IVR - Key Performance Indicators - Knowledge Base Management - Language Detection - Live Chat - Mobile Access - Multi-Channel Communication - Multiple Data Sources - Predictive Analytics - Queue Management - Real-Time Monitoring - Reporting & Statistics - Service Level Agreement (SLA) Management - Support Ticket Management - Surveys & Feedback - Task Automation - Third-Party Integrations - Video Chat - Voice Recognition [See all features](https://www.capterra.com/p/132852/Talkdesk/#features) ### Recognition Zoho Desk is recognized as a top-rated tool in 5 Capterra Shortlist reports Talkdesk is recognized as a top-rated tool in 4 Capterra Shortlist reports ### Deployment & support Zoho Desk Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Talkdesk Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Zoho Desk - By Zoho - Located in United States - Founded in 1996 Talkdesk - By Talkdesk - Located in United States - Founded in 2011 ## 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