# Compare Talkdesk vs ZIWO 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Talkdesk and ZIWO based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/132852-171265/Talkdesk-vs-ZIWO --- # Talkdesk vs ZIWO Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: TalkdeskZIWO2/4 selected [Talkdesk](https://www.capterra.com/p/132852/Talkdesk/)[4.5 (733)](https://www.capterra.com/p/132852/Talkdesk/reviews/) [ZIWO](https://www.capterra.com/p/171265/ZIWO/)[4.7 (108)](https://www.capterra.com/p/171265/ZIWO/reviews/) [## Talkdesk](https://www.capterra.com/p/132852/Talkdesk/)[4.5 (733)](https://www.capterra.com/p/132852/Talkdesk/reviews/) Starting Price $85.00/month Value-for-Money 4.5 Functionality 4.4 Ease of Use 4.7 Customer Service 4.6 Reviews Sentiment Based on [733 reviews](#user-reviews) Positive 683 Neutral 35 Negative 15 [## ZIWO](https://www.capterra.com/p/171265/ZIWO/)[4.7 (108)](https://www.capterra.com/p/171265/ZIWO/reviews/) Starting Price $40.00/month Value-for-Money 4.6 Functionality 4.6 Ease of Use 4.7 Customer Service 4.7 Reviews Sentiment Based on [108 reviews](#user-reviews) Positive 105 Neutral 3 Negative 0 ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. ### JustCall 4.1 (224) * * * Starting Price $29.00 Per User,Per Month Free Trial Free Version * * * User rating 80% of reviewers rated it above 4 stars * * * ### Zoho Desk 4.5 (2,212) * * * Starting Price $20.00 Per User,Per Month Free Trial Free Version * * * User rating 94% of reviewers rated it above 4 stars * * * Highest Rated ### DialedIn CCaaS 4.8 (324) * * * Starting Price $25.00 Per User,Per Month Free Trial Free Version * * * User rating 98% of reviewers rated it above 4 stars * * * ### Freshdesk 4.5 (3,425) * * * Starting Price $19.00 Per User,Per Month Free Trial Free Version * * * User rating 94% of reviewers rated it above 4 stars * * * ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 4,825 reviews from call center software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 83%Fit Not enough reviews Feature ratings Call Center Management 4.6 Dashboard 5.0 Call Logging 4.6 Call Recording 4.7 Call Tracking 4.6 74%Fit Missing features Feature ratings Call Center Management 4.8 Dashboard NA Call Logging 4.5 Call Recording 4.8 Call Tracking 5.0 User satisfaction User satisfaction 4.5 User reviews[733](https://www.capterra.com/p/132852/Talkdesk/reviews/) Ease of use 4.7 Functionality 4.4 Value for money 4.5 Customer support 4.6 User satisfaction 4.7 User reviews[108](https://www.capterra.com/p/171265/ZIWO/reviews/) Ease of use 4.7 Functionality 4.6 Value for money 4.6 Customer support 4.7 Price starts from Price starts from $85Per User, Per Month - Free version - Free trial Price starts from $40Flat Rate, Per Month - Free version - Free trial Best for Best for Our target market is customer-centric companies with at least 5 agents looking to improve customer experiences through more personalized, data-driven customer interactions. Best for ZIWO is used by service, sales, and support teams needing clear, reliable communication across voice and messaging - especially in multilingual, remote, and regional operations in the GCC. ## User reviews Pros & cons VR Verified Reviewer Client Operations Supervisor > "One thing I like about Talkdesk is the massive option of reports it is giving as it can be useful for..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___7136261) VR Verified Reviewer Client Operations Supervisor > "This cause delays in processing requests we are receiving." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___7136261) GP George P. Talent - Payroll Specialist > "Additionally, taking notes for calls is effortless and Talkdesk makes it easy for you to review your call..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6749499) LP Leslie P. Talent Support Specialist > "that it doesn't have a feature for noise cancellation. so that you can control the level of background..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6755914) MH Makeda H. APD Resolution Specialist > "I like the feature of answering a call when I am ready to answer." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6880562) Saskia M. Senior Director Sales Marketing > "Even while the number of tales has expanded, the capacity to produce stories by telephone is sluggish,..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___5020549) BK Bridgette K. owner > "One of my favorite features is the AI automation." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6483682) NS Natalie S. Graduate Student > "Some features, such as the chat widget, are not as customizable as other customer service tools, limiting..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4712224) TK Taylor K. Engineer > "I like the configuration of the hardware once settled with the best suited one." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6670358) ZD Zameer D. Recruiter > "There's many service interruptions, when calling is a big part of sales you don't want that." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6269173) Saskia M. Senior Director Sales Marketing > "To function properly , Talkdesk needs access to a stable internet connection; when agents do, the app has..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___5020549) CAC Cheryl Ann C. Customer Care Associate > "The only missing feature would be, it does not generate a ticket for the calls and the outbound calls are..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4348935) Saskia M. Senior Director Sales Marketing > "In an effort to improve sales response time and activity transparency, it has been deployed extensively,..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___5020549) VR Verified Reviewer Liveops Supervisor > "Lack of search function for the calls is one of the biggest pain points." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3565067) Saskia M. Senior Director Sales Marketing > "The dialogue with a prospect may be timed and measured correctly, and CRM automation can begin immediately." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___5020549) Shellene R. Team Lead > "It sometimes freezes and it's annoying I really hate that you will need to go in different features to see..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4054753) BA Bello A. Senior Product Designer > "it has been amazing, time and user friendly and very impactful in tracking and managing customers to." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6033003) HR Hen R. Ciso & infrastructure manager > "Cant control the waiting calls to redirect to antoher queue" [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3610878) LK Liam K. CMO > "Talkdesk really saved us with our phone customer support." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6297429) JL Jr L. Tools and Systems Coordinator > "What I don't like here only is the telephony system integrated on the tool itself." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4223916) LK Liam K. CMO > "As long as you have a good internet connection everything works good without any issues." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6297429) George B. Company Director > "Additionally, the fees are high considering I don't use the service often." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3874264) HM Heather M. Customer Service Representative > "The most impactful feature for me is the clear call and call recording." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4558036) DD Dion D. IT > "Finding settings can be a bit overwhelming" [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3767946) ZD Zameer D. Recruiter > "It's decent if the network wasn't as wacky I'd say it's amazing." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6269173) JQ Jasmine Q. Customer relations rep > "The inability to add a call on the other line without it being a transfer, the inability to access settings..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2346492) TB Tarell B. Customer Service Rep > "I love how it provides a detailed breakdown of an agent performance at a given time." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3589091) HM Heather M. Customer Service Representative > "Not fair call distribution." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4558036) VR Verified Reviewer Liveops Supervisor > "Overall I'm happy with talkdesk, call quality is great, recordings are high quality and has no issues..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3565067) VR Verified Reviewer Director > "It was also immensely frustrating that voicemails (inside the app) were not time stamped." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2971599) DV Deborah V. Market Advisor > "It is easy to save a disposition and track activities in each of our files." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4044379) DrJ Diendéré J. Social media manager > "No drawbacks There's really nothing I don't like about talkdesk" [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4382257) VR Verified Reviewer Liveops Supervisor > "The only issue I have kind of frequently is searching for calls but I got used to it, so overall I'm pretty..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3565067) CG Catarina G. BDR > "It's not very intuitive." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4648549) JL Jr L. Tools and Systems Coordinator > "As an Admin of this software, I really like the management system of Agents being added to the system." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4223916) TB Thoma B. Manager > "Far too expensive for a small business with no options for small business." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3503663) DH Dwana H. Customer Service Representative > "So, for a small company, it would be good if they used Talk desk for their call center." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4231441) AD Andrew D. Operations Specialist > "There are some features that cannot be customized by the end user and must be modified by support..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2324826) HC Her C. Customer service representative > "Helps us manage high call volumes" [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4009351) VR Verified Reviewer Team Manager > "Something I wish could be worked on is the need of having to refresh the page since at times it becomes..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2781328) VR Verified Reviewer Business Consultant > "It was simple to learn and easy to use." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4972529) VR Verified Reviewer Director > "That is not helpful when I need to know exactly when that person called me." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2971599) VR Verified Reviewer Liveops Supervisor > "Recording's never have any issues and the call quality is pretty good." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3565067) EH Eloisa H. Customer Retention Specialist > "Sometimes I have problems with the App so I have to use it through the website, or it is very slow and I..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2392302) CAC Cheryl Ann C. Customer Care Associate > "The interface is so simple, you can learn your way around in a few minutes." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4348935) VR Verified Reviewer Systems Analyst > "I haven't been very pleased with Talkdesk as a VoIP solution." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3358664) VR Verified Reviewer Liveops Supervisor > "Quality is great and all the calls are stored." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3565067) CM Cuyler M. Salesman/Customer Service > "The only thing I can complain about is that it doesn't tell me or at least have the option to tell me how..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2338953) Kelly H. Customer Service Manager > "Talkdesk is a basic and simple phone software that is great for beginners, and includes a lot of basic..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2392419) VR Verified Reviewer Director > "I used a paid version but evidently didn't pay enough." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2971599) JM Jessamine M. Customer Service Manager > "From a management/admin perspective, the software data analytics interface has become more robust in the..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2661638) Kelsey S. Implementations Manager > "Working from home, internet quality is variable, but even in the office we would have issues with dropped..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2386101) DL Drake L. Customer Service Representative > "Which makes it more easy to navigate and good for new users." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4603160) BB Bilal B. Sales Development Rep > "Calls sometimes drop out/lose connection and the sound quality isn't always consistent." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2383502) Adam G. Enterprise Growth > "As suggested in the title, talkdesk offers an extremely conveninent click-to-call function that works and..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2242275) VB Veselina B. Customer Support Manager > "Depending on the internet connection the quality of the calls is net perfect sometimes but I guess the..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2430561) VR Verified Reviewer Systems Analyst > "It's very easy and dynamic – empowering an admin to create and edit their IVR without Support." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3358664) Han A. SDR > "minor issues such as some lines end up crashing and you can't really call out from them." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2844276) MS Mike S. IT Administrator > "Talkdesk has outstanding uptime, in fact I cannot think of a single outage in a year of using them. " [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2866938) HZ Hajarah Z. Customer Service Rep > "This can be a bit awkward for the caller since they will just hear silence until the transfer has been..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2392396) NS Natalie S. Graduate Student > "Talkdesk is easy to set up and use, even for those with limited technical knowledge." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4712224) MB Michelle B. Support > "Sometimes it can be unreliable and there is often delays when on calls" [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2418282) BR Ben R. Director > "I rebuilt my phone IVR and email queues in the peak of the pandemic in under 72 hours, virtually on our own..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2344088) JM Jessamine M. Customer Service Manager > "I wanted to love them but the support guides for setting them up were not really helpful and it took hours..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2661638) JM Jane M. Customer Service Representative > "The easy and even navigation of calls." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4570634) DK Daniel K. Senior Support Lead > "Talkdesk lacks many features that other call applications have." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2289078) MM Megan M. Renewals and Expansion Manager > "I love how straight forward and easy to use Talkdesk is." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3610951) BT Brian T. Business Analyst > "The reporting aspect can be a little cumbersome and hard to manage." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2329956) HC Her C. Customer service representative > "Talkdesk is easy to use." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4009351) Javier M. Customer Support Rep > "Sometimes it doesn't sync up with SalesForce." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2388126) JL Jr L. Tools and Systems Coordinator > "Overall, Talkdesk is very efficient to use." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4223916) KB Kenley B. Contact Center Supervisor > "There is no texting feature." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2177199) NH Nicholas H. IT Manager > "Excellent Support" [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3638970) KG Kimberly G. Customer Service > "Cons are bugs with the program at times." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2398692) EA EULOGIO A. Customer Service > "What I like the most about TalkDesk is the functionality and seamless integration between the Talkdesk bar..." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2392427) JQ Jasmine Q. Customer relations rep > "The frustration of some headphones not working well on it." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2346492) MC Milton C. VoIP Engineer > "The call recording and advanced features such as voice analytics, AI, easy building IVR etc...." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2338547) MS Melanie S. customer relations > "I also seem to have calls drop more at times than others." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2341228) SM Shai M. Coordinator > "The feature that I have come to like with talkdesk is having the capability to record all of our calls. " [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2348051) Han A. SDR > "Which if you paid for the line is quite annoying but they're prompt to solve the problem." [See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2844276) [View Reviews](https://www.capterra.com/p/132852/Talkdesk/reviews/) Shrouk A. Team Lead > "I particularly appreciated the real-time call monitoring and detailed reporting features, as they help in maintaining quality and tracking team..." [See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6804209) HM Hassan M. Customer Service team leader > "Additionally, a few users have reported experiencing occasional bugs or lags within the main software, particularly during peak usage times, which can..." [See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6829778) SK Sachin K. CS Manager > "What also stood out was ZIWO’s responsive support and flexibility in addressing specific operational needs, making it a reliable partner rather than..." [See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6836880) AF Ali F. Team Leader > "sometimes it's laggy and needs to cleaner code as i'm a professional Webdev too and there's a lot of code adjustments needs to be made" [See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6829115) HM Hassan M. Customer Service team leader > "Overall, the experience with ZIWO, a cloud-based contact center solution, is generally viewed as positive, particularly for small to medium-sized..." [See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6829778) YY Yousra Y. Operation Team Lead > "Technical issues, It doesn't show clearly who hang up, is it regarding to the caller ended the call or the received hanged up the line" [See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6829493) Shrouk A. Team Lead > "Features like call recording, real-time monitoring, and CRM integration made it easier to manage customer interactions effectively. While there were..." [See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6804209) MT MARWAN T. team leader > "Sometimes there are drops in the calls that causes a business delay in our SLA over all, otherwise nothing" [See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6829495) SK Sachin K. CS Manager > "Easily integrate with our CRM and ticketing tools, which reduced manual work and improved case resolution times." [See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6836880) MN Marwa N. General manager and co-partner > "No difference between abandoned by customer and missed calls in system." [See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6825720) HM Hassan M. Quality Supervisor > "its user-friendly interface, which makes it easy for agents and supervisors to navigate and manage calls efficiently." [See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6836029) MF Manar F. Customer Care Leader > "When there's a call coming , the notification displaying prevent me from clicking on the call to answer\*" [See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___4919949) Shrouk A. Team Lead > "ZIWO offers a very user-friendly interface and smooth integration with CRM systems, which significantly improves agent productivity." [See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6804209) RS Rakesh S. assistant sales consultant > "Sometimes it gets stuck and there is a delay in call while conversating with the other person " [See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6034508) HE Habiba E. CCU specialist > "ziwo is so easy to use helps us engage with our customers helps in better interactions and also helps us in many task to do it" [See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6831585) AG Ajay G. Operation > "some time call not getting connect with proper way" [See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6024170) EA Eman A. Customer Care Ambassador > "ZIWO truly delivers great value and is an ideal choice for companies looking for advanced and efficient customer service solutions." [See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6829134) VC Vrushabh C. Customer > "The UI is a bit clunky, but it's not a dealbreaker And ziwo plug in with freshdesk does not support recording call recording while creating ticket..." [See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___2540330) AF Ali F. Team Leader > "Amazing experience with a lot of productive outcomes when it comes to business needs and workload managments." [See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6829115) AW Alaa W. OM/CS manager > "APP has some glitches and not working properly" [See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___2524845) SM Shaza M. Service Delivery Manager > "it is simple and very easy to understand, all the information are clear and pretty simple to be extracted and copied for reporting purposes" [See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6827184) MS Muhammed S. Rider Support > "There is a delay of 2-4 seconds on a call." [See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___2340166) [View Reviews](https://www.capterra.com/p/171265/ZIWO/reviews/) ## User interface [Talkdesk](https://www.capterra.com/p/132852/Talkdesk/) 4.53 (733) [ZIWO](https://www.capterra.com/p/171265/ZIWO/) 4.67 (108) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Tracking 207 Important AI Copilot 150 Important AI Summarization 120 Important Talkdesk Top features 39/47 - Activity Tracking - AI Copilot - AI Summarization - Alerts/Escalation - API - Auto-Dialer - Automated Responses - Automatic Call Distribution - Blended Call Center - Callback Scheduling - Call Center Management - Caller ID - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Call Whispering - Chatbot - Chat/Messaging - Computer Telephony Integration - Contact Management - CRM - Dashboard - Generative AI - Inbound Call Center - Interaction Tracking - IVR - Manual Dialer - Monitoring - Multi-Channel Communication - Outbound Call Center - Performance Management - Predictive Dialer - Progressive Dialer - Queue Management - Reporting/Analytics - Sentiment Analysis - Surveys & Feedback - Third-Party Integrations - Voice Mail - Voice Recognition [See all features](https://www.capterra.com/p/132852/Talkdesk/#features) ZIWO 31/47 - Activity Tracking - AI Copilot - AI Summarization - Alerts/Escalation - API - Auto-Dialer - Automated Responses - Automatic Call Distribution - Blended Call Center - Callback Scheduling - Call Center Management - Caller ID - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Call Whispering - Chatbot - Chat/Messaging - Computer Telephony Integration - Contact Management - CRM - Dashboard - Generative AI - Inbound Call Center - Interaction Tracking - IVR - Manual Dialer - Monitoring - Multi-Channel Communication - Outbound Call Center - Performance Management - Predictive Dialer - Progressive Dialer - Queue Management - Reporting/Analytics - Sentiment Analysis - Surveys & Feedback - Third-Party Integrations - Voice Mail - Voice Recognition [See all features](https://www.capterra.com/p/171265/ZIWO/#features) ### Recognition Talkdesk is recognized as a top-rated tool in 4 Capterra Shortlist reports No recognitions have been awarded to ZIWO ### Deployment & support Talkdesk Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ZIWO Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Talkdesk - By Talkdesk - Located in United States - Founded in 2011 ZIWO - By ASWAT Telecom & Media - Located in United States - Founded in 2016 ## Popular Comparisons [Talkdesk](https://www.capterra.com/p/132852/Talkdesk/)[4.53 (733)](https://www.capterra.com/p/132852/Talkdesk/reviews/) vs [Ringover](https://www.capterra.com/p/169627/RingOver/)[4.70 (871)](https://www.capterra.com/p/169627/RingOver/reviews/) $85/month Price $29/month 4.4 Features 4.6 4.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/132852-169627/Talkdesk-vs-RingOver) [ZIWO](https://www.capterra.com/p/171265/ZIWO/)[4.67 (108)](https://www.capterra.com/p/171265/ZIWO/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,781)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $40/month Price $15/month 4.6 Features 4.6 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-171265/LiveAgent-vs-ZIWO) [Talkdesk](https://www.capterra.com/p/132852/Talkdesk/)[4.53 (733)](https://www.capterra.com/p/132852/Talkdesk/reviews/) vs [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)[4.51 (387)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/) $85/month Price $90/month 4.4 Features 4.5 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/76768-132852/Cloud-Predictive-Dialer-vs-Talkdesk) [ZIWO](https://www.capterra.com/p/171265/ZIWO/)[4.67 (108)](https://www.capterra.com/p/171265/ZIWO/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) $40/month Price $39/month 4.6 Features 4.4 4.7 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/164283-171265/Zendesk-vs-ZIWO) [Talkdesk](https://www.capterra.com/p/132852/Talkdesk/)[4.53 (733)](https://www.capterra.com/p/132852/Talkdesk/reviews/) vs [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/)[4.81 (324)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) $85/month Price $25/month 4.4 Features 4.7 4.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/29589-132852/CallCenterNOW-vs-Talkdesk) [ZIWO](https://www.capterra.com/p/171265/ZIWO/)[4.67 (108)](https://www.capterra.com/p/171265/ZIWO/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,425)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $40/month Price $19/month 4.6 Features 4.3 4.7 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-171265/Freshdesk-vs-ZIWO) [Talkdesk](https://www.capterra.com/p/132852/Talkdesk/)[4.53 (733)](https://www.capterra.com/p/132852/Talkdesk/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,781)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $85/month Price $15/month 4.4 Features 4.6 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-132852/LiveAgent-vs-Talkdesk) [ZIWO](https://www.capterra.com/p/171265/ZIWO/)[4.67 (108)](https://www.capterra.com/p/171265/ZIWO/reviews/) vs [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) $40/month Price $20/month 4.6 Features 4.5 4.7 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/169505-171265/Zoho-Desk-vs-ZIWO) [Talkdesk](https://www.capterra.com/p/132852/Talkdesk/)[4.53 (733)](https://www.capterra.com/p/132852/Talkdesk/reviews/) vs [Readymode](https://www.capterra.com/p/136728/Readymode/)[4.63 (142)](https://www.capterra.com/p/136728/Readymode/reviews/) $85/month Price $199/month 4.4 Features 4.6 4.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/132852-136728/Talkdesk-vs-Readymode) [ZIWO](https://www.capterra.com/p/171265/ZIWO/)[4.67 (108)](https://www.capterra.com/p/171265/ZIWO/reviews/) vs [JustCall](https://www.capterra.com/p/157853/JustCall/)[4.12 (224)](https://www.capterra.com/p/157853/JustCall/reviews/) $40/month Price $29/month 4.6 Features 4.1 4.7 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/157853-171265/JustCall-vs-ZIWO) [Talkdesk](https://www.capterra.com/p/132852/Talkdesk/)[4.53 (733)](https://www.capterra.com/p/132852/Talkdesk/reviews/) vs [Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.61 (916)](https://www.capterra.com/p/175788/Nextiva/reviews/) $85/month Price $25/month 4.4 Features 4.6 4.7 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/132852-175788/Talkdesk-vs-Nextiva) [ZIWO](https://www.capterra.com/p/171265/ZIWO/)[4.67 (108)](https://www.capterra.com/p/171265/ZIWO/reviews/) vs [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.19 (990)](https://www.capterra.com/p/113540/Bitrix24/reviews/) $40/month Price $69/month 4.6 Features 4.3 4.7 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/113540-171265/Bitrix24-vs-ZIWO)