# Compare Talkdesk vs Google Voice 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Talkdesk and Google Voice based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/132852-210592/Talkdesk-vs-Voice

---

# Talkdesk vs Google Voice Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

TalkdeskGoogle Voice2/4 selected

[Talkdesk](https://www.capterra.com/p/132852/Talkdesk/)[4.5 (732)](https://www.capterra.com/p/132852/Talkdesk/reviews/)

[Google Voice](https://www.capterra.com/p/210592/Voice/)[4.5 (716)](https://www.capterra.com/p/210592/Voice/reviews/)

[## Talkdesk](https://www.capterra.com/p/132852/Talkdesk/)[4.5 (732)](https://www.capterra.com/p/132852/Talkdesk/reviews/)

Starting Price

$85.00/month

Value-for-Money

4.5

Functionality

4.4

Ease of Use

4.7

Customer Service

4.6

Reviews Sentiment

Based on [732 reviews](#user-reviews)

Positive

682

Neutral

35

Negative

15

[## Google Voice](https://www.capterra.com/p/210592/Voice/)[4.5 (716)](https://www.capterra.com/p/210592/Voice/reviews/)

Starting Price

$10.00/month

Value-for-Money

4.6

Functionality

4.4

Ease of Use

4.6

Customer Service

4.2

Reviews Sentiment

Based on [716 reviews](#user-reviews)

Positive

660

Neutral

44

Negative

12

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What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 3,786 reviews from telephony software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

72%Fit

Not enough reviews

Feature ratings

VoIP Connection

4.8

VoIP

\--

Call Routing

4.3

Call Center Management

4.6

Call Recording

4.7

\--%Fit

Missing features

Not enough reviews

Feature ratings

VoIP Connection

4.6

VoIP

5.0

Call Routing

NA

Call Center Management

4.4

Call Recording

NA

User satisfaction

User satisfaction

4.5

User reviews[732](https://www.capterra.com/p/132852/Talkdesk/reviews/)

Ease of use

4.7

Functionality

4.4

Value for money

4.5

Customer support

4.6

User satisfaction

4.5

User reviews[716](https://www.capterra.com/p/210592/Voice/reviews/)

Ease of use

4.6

Functionality

4.4

Value for money

4.6

Customer support

4.2

Price starts from

Price starts from

$85Per User, Per Month

-   Free version
-   Free trial

Price starts from

$10Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Our target market is customer-centric companies with at least 5 agents looking to improve customer experiences through more personalized, data-driven customer interactions.

Best for

Not provided by vendor

## User reviews

Pros & cons

GP

George P.

Talent - Payroll Specialist

> "Additionally, taking notes for calls is effortless and Talkdesk makes it easy for you to review your call logs..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6749499)

LP

Leslie P.

Talent Support Specialist

> "that it doesn't have a feature for noise cancellation. so that you can control the level of background noise..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6755914)

MH

Makeda H.

APD Resolution Specialist

> "I like the feature of answering a call when I am ready to answer."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6880562)

NS

Natalie S.

Graduate Student

> "Some features, such as the chat widget, are not as customizable as other customer service tools, limiting..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4712224)

BK

Bridgette K.

owner

> "One of my favorite features is the AI automation."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6483682)

ZD

Zameer D.

Recruiter

> "There's many service interruptions, when calling is a big part of sales you don't want that."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6269173)

TK

Taylor K.

Engineer

> "I like the configuration of the hardware once settled with the best suited one."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6670358)

Saskia M.

Senior Director Sales Marketing

> "Even while the number of tales has expanded, the capacity to produce stories by telephone is sluggish, clunky,..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___5020549)

Saskia M.

Senior Director Sales Marketing

> "To function properly , Talkdesk needs access to a stable internet connection; when agents do, the app has shown..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___5020549)

CAC

Cheryl Ann C.

Customer Care Associate

> "The only missing feature would be, it does not generate a ticket for the calls and the outbound calls are not..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4348935)

LK

Liam K.

CMO

> "Talkdesk really saved us with our phone customer support."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6297429)

VR

Verified Reviewer

Liveops Supervisor

> "Lack of search function for the calls is one of the biggest pain points."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3565067)

LK

Liam K.

CMO

> "As long as you have a good internet connection everything works good without any issues."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6297429)

Shellene R.

Team Lead

> "It sometimes freezes and it's annoying I really hate that you will need to go in different features to see all..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4054753)

Saskia M.

Senior Director Sales Marketing

> "In an effort to improve sales response time and activity transparency, it has been deployed extensively, with..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___5020549)

HR

Hen R.

Ciso & infrastructure manager

> "Cant control the waiting calls to redirect to antoher queue"

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3610878)

Saskia M.

Senior Director Sales Marketing

> "The dialogue with a prospect may be timed and measured correctly, and CRM automation can begin immediately."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___5020549)

JL

Jr L.

Tools and Systems Coordinator

> "What I don't like here only is the telephony system integrated on the tool itself."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4223916)

ZD

Zameer D.

Recruiter

> "It's decent if the network wasn't as wacky I'd say it's amazing."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6269173)

TB

Thoma B.

Manager

> "Far too expensive for a small business with no options for small business."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3503663)

BA

Bello A.

Senior Product Designer

> "it has been amazing, time and user friendly and very impactful in tracking and managing customers to."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___6033003)

George B.

Company Director

> "Additionally, the fees are high considering I don't use the service often."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3874264)

HM

Heather M.

Customer Service Representative

> "The most impactful feature for me is the clear call and call recording."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4558036)

DD

Dion D.

IT

> "Finding settings can be a bit overwhelming"

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3767946)

TB

Tarell B.

Customer Service Rep

> "I love how it provides a detailed breakdown of an agent performance at a given time."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3589091)

VR

Verified Reviewer

Team Manager

> "Something I wish could be worked on is the need of having to refresh the page since at times it becomes very..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2781328)

VR

Verified Reviewer

Liveops Supervisor

> "Overall I'm happy with talkdesk, call quality is great, recordings are high quality and has no issues during..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3565067)

JQ

Jasmine Q.

Customer relations rep

> "The inability to add a call on the other line without it being a transfer, the inability to access settings..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2346492)

DV

Deborah V.

Market Advisor

> "It is easy to save a disposition and track activities in each of our files."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4044379)

HM

Heather M.

Customer Service Representative

> "Not fair call distribution."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4558036)

VR

Verified Reviewer

Liveops Supervisor

> "The only issue I have kind of frequently is searching for calls but I got used to it, so overall I'm pretty..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3565067)

VR

Verified Reviewer

Director

> "It was also immensely frustrating that voicemails (inside the app) were not time stamped."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2971599)

NS

Natalie S.

Graduate Student

> "Talkdesk is easy to set up and use, even for those with limited technical knowledge."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4712224)

Han A.

SDR

> "minor issues such as some lines end up crashing and you can't really call out from them."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2844276)

JL

Jr L.

Tools and Systems Coordinator

> "As an Admin of this software, I really like the management system of Agents being added to the system."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4223916)

DrJ

Diendéré J.

Social media manager

> "No drawbacks There's really nothing I don't like about talkdesk"

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4382257)

DH

Dwana H.

Customer Service Representative

> "So, for a small company, it would be good if they used Talk desk for their call center."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4231441)

CG

Catarina G.

BDR

> "It's not very intuitive."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4648549)

HC

Her C.

Customer service representative

> "Helps us manage high call volumes"

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4009351)

Han A.

SDR

> "Which if you paid for the line is quite annoying but they're prompt to solve the problem."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2844276)

VR

Verified Reviewer

Business Consultant

> "It was simple to learn and easy to use."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4972529)

TF

Tyler F.

CEO

> "We've also noticed that the company's focus is shifting away from small customers and startups towards only..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2152624)

VR

Verified Reviewer

Liveops Supervisor

> "Recording's never have any issues and the call quality is pretty good."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3565067)

AD

Andrew D.

Operations Specialist

> "There are some features that cannot be customized by the end user and must be modified by support personnel,..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2324826)

CAC

Cheryl Ann C.

Customer Care Associate

> "The interface is so simple, you can learn your way around in a few minutes."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4348935)

VR

Verified Reviewer

Director

> "That is not helpful when I need to know exactly when that person called me."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2971599)

VR

Verified Reviewer

Liveops Supervisor

> "Quality is great and all the calls are stored."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3565067)

Roman D.

Entrepreneur

> "sometimes, the servers just goes down where you would only know that there's a downtime by experiencing issues..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2124981)

Kelly H.

Customer Service Manager

> "Talkdesk is a basic and simple phone software that is great for beginners, and includes a lot of basic..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2392419)

EH

Eloisa H.

Customer Retention Specialist

> "Sometimes I have problems with the App so I have to use it through the website, or it is very slow and I cannot..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2392302)

JM

Jessamine M.

Customer Service Manager

> "From a management/admin perspective, the software data analytics interface has become more robust in the last..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2661638)

VR

Verified Reviewer

Systems Analyst

> "I haven't been very pleased with Talkdesk as a VoIP solution."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3358664)

TF

Tyler F.

CEO

> "Product is full featured, including full ability to call anywhere (including internationally), digital..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2152624)

CM

Cuyler M.

Salesman/Customer Service

> "The only thing I can complain about is that it doesn't tell me or at least have the option to tell me how many..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2338953)

DL

Drake L.

Customer Service Representative

> "Which makes it more easy to navigate and good for new users."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4603160)

VR

Verified Reviewer

Director

> "I used a paid version but evidently didn't pay enough."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2971599)

Adam G.

Enterprise Growth

> "As suggested in the title, talkdesk offers an extremely conveninent click-to-call function that works and..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2242275)

Kelsey S.

Implementations Manager

> "Working from home, internet quality is variable, but even in the office we would have issues with dropped or..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2386101)

VR

Verified Reviewer

Systems Analyst

> "It's very easy and dynamic – empowering an admin to create and edit their IVR without Support."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3358664)

BB

Bilal B.

Sales Development Rep

> "Calls sometimes drop out/lose connection and the sound quality isn't always consistent."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2383502)

MS

Mike S.

IT Administrator

> "Talkdesk has outstanding uptime, in fact I cannot think of a single outage in a year of using them. "

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2866938)

VB

Veselina B.

Customer Support Manager

> "Depending on the internet connection the quality of the calls is net perfect sometimes but I guess the internet..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2430561)

BR

Ben R.

Director

> "I rebuilt my phone IVR and email queues in the peak of the pandemic in under 72 hours, virtually on our own..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2344088)

HZ

Hajarah Z.

Customer Service Rep

> "This can be a bit awkward for the caller since they will just hear silence until the transfer has been..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2392396)

JM

Jane M.

Customer Service Representative

> "The easy and even navigation of calls."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4570634)

MB

Michelle B.

Support

> "Sometimes it can be unreliable and there is often delays when on calls"

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2418282)

MM

Megan M.

Renewals and Expansion Manager

> "I love how straight forward and easy to use Talkdesk is."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3610951)

JM

Jessamine M.

Customer Service Manager

> "I wanted to love them but the support guides for setting them up were not really helpful and it took hours of..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2661638)

HC

Her C.

Customer service representative

> "Talkdesk is easy to use."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4009351)

DK

Daniel K.

Senior Support Lead

> "Talkdesk lacks many features that other call applications have."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2289078)

JL

Jr L.

Tools and Systems Coordinator

> "Overall, Talkdesk is very efficient to use."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___4223916)

BT

Brian T.

Business Analyst

> "The reporting aspect can be a little cumbersome and hard to manage."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2329956)

NH

Nicholas H.

IT Manager

> "Excellent Support"

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___3638970)

Javier M.

Customer Support Rep

> "Sometimes it doesn't sync up with SalesForce."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2388126)

VR

Verified Reviewer

Team Manager

> "Best of all is that we can listen to calls right from Talkdesk."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2781328)

KB

Kenley B.

Contact Center Supervisor

> "There is no texting feature."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2177199)

EA

EULOGIO A.

Customer Service

> "What I like the most about TalkDesk is the functionality and seamless integration between the Talkdesk bar and..."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2392427)

KG

Kimberly G.

Customer Service

> "Cons are bugs with the program at times."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2398692)

MC

Milton C.

VoIP Engineer

> "The call recording and advanced features such as voice analytics, AI, easy building IVR etc...."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2338547)

JQ

Jasmine Q.

Customer relations rep

> "The frustration of some headphones not working well on it."

[See full review](https://www.capterra.com/p/132852/Talkdesk/#Capterra___2346492)

[View Reviews](https://www.capterra.com/p/132852/Talkdesk/reviews/)

PD

Presley D.

Owner

> "I love how I'm able to access voicemail messages via email on my laptop or I can read voicemail transcript in the app."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6567657)

VR

Verified Reviewer

Owner

> "There's not much I don't like about Google Voice. But, there was one time that I called into a conference call and was asked to use my credits..."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___7109139)

Dhakadiya O.

Manager

> "Being manager of real estate agency Google Voice allows me to have a second phone number instead of using my own personal phone number."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6693615)

Wren W.

Owner and Officient

> "It doesnt show on my phone whether its a normal call or gvoice call and that can be a little stressful."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___7084260)

EK

Elizabeth K.

Professor

> "I do like the idea that calls are automatically transcribed and sent to my Gmail, and the transcriptions seem good"

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6335253)

TA

Tommy A.

Adult Ministry Associate

> "It can be hard to search people, so if they don't text you first and you don't save their name/number, it's going to be difficult to find the..."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6822195)

MZ

Mohamed Z.

Technicien réseau

> "Moreover, Google Voice enables call screening, allowing you to decide whether to answer incoming calls based on the caller ID and message record."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4758796)

TM

Teighlor M.

Administrative specialist

> "It wasn't the best because at times, I needed to use this type of service, and wasn't able to due to not having a cell phone number to attach to..."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6457035)

JS

John S.

GM

> "We have been able to add lines for new employees and we also love the ability to use it on our desktops for the employees that field calls in the..."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___5100502)

AL

Aaron L.

Videographer

> "The only cons for Google Voice is the issue with the call \[sensitive content hidden\] and not being able to know if a phone call is coming to your..."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6018151)

SC

Shirita C.

Therapist and Owner

> "Google voice has been very helpful and providing me a business telephone number that my clients can use to contact me."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6676179)

LP

Lexus P.

Ceo

> "Sometimes the connection is not the best and calls hang up"

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___7003214)

RB

Rita B.

Teacher

> "One of the things that I love about using Google Voice is that it allows you to protect yourself. If you don’t like giving your own personal..."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4788351)

RS

Ryan S.

Pastor of Digital Ministry

> "The Google voice app on iOS can be a bit buggy at times."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6325449)

EG

Erica G.

CEO

> "However, being able to pick my own number was great and using the different features made communicating with my clients very easy!"

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6634345)

AH

Ariz H.

Academic Director

> "There aren't any advanced features, so you can't set business hours or after hours so the system behaves differently under different conditions."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___5090006)

MZ

Mohamed Z.

Technicien réseau

> "Google Voice solves the issue of having to use my cell phone to answer incoming calls and enables people to contact me directly. Although it works..."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4758796)

PL

Paul L.

chief operating officer

> "The only challenge is with poor internet connections the application disturbs to translate words at faster speed hence it slows down with poor..."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4842535)

RT

Ryan T.

Head Of Integrated Search And Data Performance

> "Transferring existing numbers was a breeze, we had zero issues setting up new lines, linking mobile phones to numbers and with a Google integrated..."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6012559)

RS

Rebecca S.

Myself

> "Sometimes calls won't come through until after the caller hung up"

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6586892)

MZ

Mohamed Z.

Technicien réseau

> "You can get free assistance with Google Voice for calls within the US Canada and Europe , and enjoy low rates for international calls."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4758796)

ZM

Zofia M.

Customer Service and Sales Support Associate

> "What I like least about Google Voice is that its call quality can be inconsistent at times, which can make it difficult to have clear..."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4789225)

CD

Connor D.

Operations Manager

> "I think it’s been the best option for work calls, texts, etc on the market."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6311619)

VR

Verified Reviewer

Supervisor customer service specialist

> "How i had the same google voice numbers for years and now all the sudden its no longer connected to my account and when tryin to get a new number..."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6002082)

HL

Holly L.

BDC Manager

> "I love being able to call customers without them knowing my real phone number."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6559954)

ZM

Zofia M.

Customer Service and Sales Support Associate

> "Additionally, the app's user interface can be a bit confusing to navigate, especially when trying to set up certain features or customize settings."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4789225)

SB

Sara B.

Functional Medicine Nutritionist

> "I have been using Google Voice as my primary business line instead of a land line for over a year now and it's so nice to have a local phone..."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___5095774)

AM

Aries M.

Sales Representative

> "I don't like that it has limited access or integration with other apps not unless it's a Google product (i.e Google Calendar)."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4813924)

RD

Robert D.

Sport Director

> "I was able to speak with customers without having to use my personal phone number."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6571702)

RB

Roxanne B.

Dog Groomer / Pet Sitter Owner

> "I understand that you send out an email notifying users, however your emails get lost in the spam and junk mail."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4763976)

MZ

Mohamed Z.

Technicien réseau

> "Another useful feature is the voice message record that can transcribe your messages into text for easy management."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4758796)

RT

Ryan T.

Head Of Integrated Search And Data Performance

> "It was disappointing to discover that our selected solution wouldn't allow for texting - a key feature in 2023."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6012559)

DF

Deborah F.

Owner and Photographer

> "I love being able to set my business hours, and Google Voice will automatically silence any calls or messages I receive outside of those hours"

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6030058)

AE

ALan E.

Partnership manager

> "using the application needs every time internet connections and this makes it expensive and sometimes its to slow to translate"

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4910283)

Wren W.

Owner and Officient

> "Love that its free."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___7084260)

LM

Lionel M.

CEO

> "from my little experience with this software, I've often found that it wasn't possible for me to make calls in certain countries"

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4996760)

MJ

Melody J.

Salon Owner & Educator

> "A few of my team members have access to it on their devices and we are able to communicate from home or away from the salons!"

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4801306)

KB

Kevin B.

owner

> "No toll-free numbers is my biggest dislike for google voice, this feature would make a nice improvement."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4779165)

LP

Lexus P.

Ceo

> "It's pretty easy to set uo and has a simple interface"

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___7003214)

KC

Khalid C.

freelancer

> "Limited integration with other apps: While Google Voice can be used for calling and texting, it may not integrate seamlessly with other apps or..."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4633835)

MZ

Mohamed Z.

Technicien réseau

> "Also, you can port your current phone number to Google Voice, avoiding the need to give out a new number to your contacts."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4758796)

RT

Ryan T.

Head Of Integrated Search And Data Performance

> "This means no access to authentication systems required for mobile and remote work."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6012559)

CD

Connor D.

Operations Manager

> "The text feature was phenomenal and made our job a lot easier."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6311619)

KI

Katie I.

Ceo

> "The intro ad for google voice, and having to hit the button to go through is confusing and inconvenient"

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4749487)

HL

Holly L.

BDC Manager

> "Love that I can use this on my phone and a desktop."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6559954)

CP

Carlos P.

QAE

> "Sometimes I had quality issues in the calls. And lack of advanced features."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___5012975)

KL

Kristen L.

Instructional aide

> "It has great privacy features and can help me prevent callers from seeing my actual cell phone number."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4745499)

Tiara H.

Founder

> "Some businesses and services do not support VoIP phone numbers."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6033380)

SH

Salvador H.

Glazer

> "I love the fact that I could use Google Voice as a spare number for business or any other interactions that I do not want to give my personal..."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4750238)

Anand B.

Research Analyst

> "We do not have auto-reply options, no free call recording"

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4787407)

AL

A L.

Teacher

> "It’s also so easy to be able to use my phone to call rather than use a school landline ."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6326963)

TM

Troy M.

closer

> "Sometimes issues with voice mail clarity but not enough to not use the software"

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6009142)

LT

Lucia T.

Administrative assistant

> "Being linked to other Google services such as Gmail, it is very useful and optimal for making work calls to different places."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4935535)

DE

Deepak E.

Program Manager I

> "Voice lags if used with less or minimum internet speed"

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___5038481)

RS

Ryan S.

Owner

> "It integrates well with my business and I like that it's available on so many platforms (Android, iOS, PC, etc.)"

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___5100421)

MB

Martin B.

Accounting clerk

> "That I can’t add new contacts using my phone app"

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6163675)

BO

Baraza O.

Manager

> "The app help individuals to meet on line ,carry out conference just at a click on your mobile or cumputer"

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___5094801)

LM

Leah M.

Artist reveiwer

> "Drops calls if wifi is not any good at time"

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___5003149)

TW

Tyler W.

Health Coach

> "Love being able to use my own cell phone and provide me the privacy of not having clients have access to my personal number."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6138010)

AK

Aryn K.

Transaction Coordiation

> "I tend to get randome calls from people trying to reach other people than me."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___5035796)

NS

Niki S.

Counselor

> "I really like that I can call clients with a phone number different than my work extension as I am not always calling from work."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6035859)

ED

Eugene D.

Project Manager

> "The features are lacking, especially the mobile application."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6102570)

WT

Winnie T.

Manager

> "Google voice integrates with Google meet to provide clear audio out put and input."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___5009383)

SS

Skye S.

CEO

> "I couldn’t use it so now I’m paying $12.99 a month for OpenPhone which is okay but I’m not impressed."

[See full review](https://www.capterra.com/p/210592/Voice/#GetApp___6002041)

TD

Teddy D.

Director of Recruiting

> "It properly identifies the identity of the caller which has made it easier to avoid scam calls during business hours"

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4803721)

Anggra A.

IT Support

> "The least like from this application is we have to use number phone USA or Canada phone"

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4807528)

AJ

Abhijeet J.

Owner

> "Smooth and organized interface without bugs."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6433056)

SN

Shilpa N.

Pricing Analyst

> "It requires good internet connecting so it troubles sometime."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4924487)

RT

Ryan T.

Sales Engineer

> "Google voice has been a great tool to allow for frequent updates to voicemail message, tracking of missed calls, and being able to read a..."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4485308)

HW

Henry W.

CEO

> "If you don't update your public information on a regular basis, you leave yourself open to many spam callers asking for the very same thing: 'we..."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4257012)

JA

Jessica A.

Fashion Photographer

> "I like the capability of being able to make calls through my main phone with another number and it is a multi use for the business even being able..."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4481745)

VC

Virginia C.

family therapist

> "The app can be annoying at times, for example it is not easy to write a new text."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4971796)

DE

Destiny E.

RFSW

> "Offers free numbers, calls are free in the US, you can call internationally for an extra fee."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6225610)

VR

Verified Reviewer

Psychologist

> "I wish I could choose the area code for my number, I was given an area code from another state and sometimes my clients think my call is spam and..."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4299416)

Wes P.

Principal Software Engineer

> "It will automatically transcribe any message that is left, and you can run Google Voice on multiple smartphones which are all paired to the same..."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4302086)

VR

Verified Reviewer

Supervisor customer service specialist

> "Also get a lot of spam texts and calls."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6002082)

RM

Rosalina M.

Executive Assistant/ Freelancer

> "Generally speaking, Google Voice is a valuable and practical VoIP administration that offers numerous helpful highlights for individual and expert..."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4633799)

RM

Rosalina M.

Executive Assistant/ Freelancer

> "Joining issues: Google Voice may not coordinate well with other specialized instruments or stages, which can be an issue for clients who depend on..."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4633799)

KI

Kalume I.

Senior IT technician

> "I use Google voice to reach customers to explain to them the services offered at my business."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___5001283)

TH

Tisha H.

vice president

> "Can't get all message in reading form all the time"

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6035439)

[View Reviews](https://www.capterra.com/p/210592/Voice/reviews/)

## User interface

[Talkdesk](https://www.capterra.com/p/132852/Talkdesk/)

4.53 (732)

[Google Voice](https://www.capterra.com/p/210592/Voice/)

4.54 (716)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Talkdesk

Top features

33/37

-   Activity Dashboard
-   AI Copilot
-   Auto-Dialer
-   Automatic Call Distribution
-   Callback Scheduling
-   Call Center Management
-   Call Disposition
-   Caller ID
-   Call List Management
-   Call Monitoring
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Scripting
-   Call Tracking
-   Call Transfer
-   Chat/Messaging
-   Computer Telephony Integration
-   Conferencing
-   CRM
-   Customizable Reports
-   Generative AI
-   Interaction Tracking
-   IVR
-   Live Chat
-   Monitoring
-   Multi-Channel Communication
-   Predictive Dialer
-   Real-Time Monitoring
-   Reporting/Analytics
-   SMS Messaging
-   Text to Speech
-   Third-Party Integrations
-   Video Conferencing
-   Voice Mail
-   VoIP
-   VoIP Connection

[See all features](https://www.capterra.com/p/132852/Talkdesk/#features)

Google Voice

5/37

-   Activity Dashboard
-   AI Copilot
-   Auto-Dialer
-   Automatic Call Distribution
-   Callback Scheduling
-   Call Center Management
-   Call Disposition
-   Caller ID
-   Call List Management
-   Call Monitoring
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Scripting
-   Call Tracking
-   Call Transfer
-   Chat/Messaging
-   Computer Telephony Integration
-   Conferencing
-   CRM
-   Customizable Reports
-   Generative AI
-   Interaction Tracking
-   IVR
-   Live Chat
-   Monitoring
-   Multi-Channel Communication
-   Predictive Dialer
-   Real-Time Monitoring
-   Reporting/Analytics
-   SMS Messaging
-   Text to Speech
-   Third-Party Integrations
-   Video Conferencing
-   Voice Mail
-   VoIP
-   VoIP Connection

[See all features](https://www.capterra.com/p/210592/Voice/#features)

### Recognition

No recognitions have been awarded to Talkdesk

No recognitions have been awarded to Google Voice

### Deployment & support

Talkdesk

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Google Voice

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Talkdesk

-   By Talkdesk
-   Located in United States
-   Founded in 2011

Google Voice

-   By Google
-   Located in United States
-   Founded in

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Price

$1/month

4.4

Features

4.3

4.6

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/159578-210592/CallHippo-vs-Voice)