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Talkdesk vs Scorebuddy: Which is a better fit?

Updated on November 24th, 2024
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Summary
Key features rated by users
Features selected based on 3,822 reviews from Call Center users.
% Fit
Not enough reviews
Feature ratings
Call Center Management
4.6
Chat/Messaging
--
Call Tracking
4.7
Call Logging
4.6
Call Recording
4.6
% Fit
Missing features
Not enough reviews
Feature ratings
Call Center Management
4.7
Chat/Messaging
NA
Call Tracking
NA
Call Logging
NA
Call Recording
NA
User satisfaction
4.5
User reviews727
Ease of use
4.7
Functionality
4.4
Value for money
4.5
Customer support
4.6
4.5
User reviews43
Ease of use
4.6
Functionality
4.4
Value for money
4.6
Customer support
4.8
Price starts from
Monthly subscription
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

Our target market is customer-centric companies with at least 5 agents looking to improve customer experiences through more personalized, data-driven customer interactions.

BPO's/Outsourcers Insurance providers Consumer Finance Heavily regulated companies eRetail Healthcare Distribution Utilities and Telcos

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
video-a6753c0b-041b-4185-4ac1-08da32e14052
Bernard G
Cloud Applications Consultant
4.0

Bernard G.: I'm Bernard, Contact Center Cloud Consultant, and I rate the Talkdesk solution a four out of five. For more reviews and information about Talkdesk, click below. Before using the Talkdesk cloud solution, we were using a Nortel PBX with basic call hunting capabilities among different representatives. It just wasn't simply a good solution for us and a cloud solution is what we were looking for. Talkdesk was chosen after evaluating a few vendors because it provided our retail store the ability to integrate with our CRM system, which happens to be the Microsoft Dynamic Solution. ,When a customer calls in for a phone order, the Talkdesk solution would be able to identify who the customer is and integrate with the CRM and pull up their previous purchases. It would also automatically integrate and let us know which of our promotions are relevant for what they've bought in the past, a great opportunity to upsell the customer and make them satisfied by really knowing them better than ever before. Talkdesk was relatively easy to integrate with our CRM system. It required a little bit of input from the VAR in how to configure it. The basic queuing logic was definitely very easy to establish and that was up and running very quickly. The artificial intelligence capabilities were a bit hard to really grasp in terms of what can really be done in a production setting but, overall, our goals for having a live operating system among the agents was easily met and is in operation today. If you're evaluating a cloud-based contact center solution, I would put Talkdesk on your list of two or three providers to consider and to evaluate. You may want to look at inContact or NICE inContact and Five9 as well. The best thing of all three is that these are all very hungry, successful companies that are really wanting to earn your business and so you can play up one against another to get the best pricing available. Overall, all three of them will work extremely well with the most popular CRM systems of Salesforce and Microsoft Dynamics and others but, generally speaking, I would say you want to discuss this with a VAR, if you have one, on which one they have worked with in the past. That will have greater success of having your CRM system implemented effectively and lead to a successful deployment. Overall, I think you will find that the Talkdesk solution absolutely can be made effective for almost any size business.

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User interface
132852 video thumbnail}
1 Video
226597 video thumbnail}
1 Video
132852
5 screenshots
226597
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Activity Tracking
207
Important
Alerts/Escalation
388
Important

Talkdesk

Top Features
35/41
  • Call Reporting
  • Call Transcription
  • Call Whispering
  • Dashboard
  • Surveys & Feedback
  • Voice Recognition
  • Activity Tracking
  • Alerts/Escalation
  • API
  • Auto-Dialer
  • Automatic Call Distribution
  • Blended Call Center
  • Callback Scheduling
  • Call Center Management
  • Caller ID
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Transfer
  • Chat/Messaging
  • Computer Telephony Integration
  • Contact Management
  • CRM
  • Inbound Call Center
  • Interaction Tracking
  • IVR
  • Manual Dialer
  • Monitoring
  • Multi-Channel Communication
  • Outbound Call Center
  • Performance Management
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Reporting/Analytics
  • Third-Party Integrations
  • Voice Mail
See All features
Hide Call Center Software Features -

Scorebuddy

3/41
Show Call Center Software Features +
Talkdesk
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Scorebuddy
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Talkdesk
  • By Talkdesk
  • Located in United States
  • Founded in 2011
Scorebuddy
  • By Sentient
  • Located in Ireland
  • Founded in 2001
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