# Compare Front vs Help Scout 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Front and Help Scout based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/132901-136909/Front-vs-Help-Scout

---

# Front vs Help Scout Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

FrontHelp Scout2/4 selected

[Front](https://www.capterra.com/p/132901/Front/)[4.5 (286)](https://www.capterra.com/p/132901/Front/reviews/)

[Help Scout](https://www.capterra.com/p/136909/Help-Scout/)[4.6 (226)](https://www.capterra.com/p/136909/Help-Scout/reviews/)

[## Front](https://www.capterra.com/p/132901/Front/)[4.5 (286)](https://www.capterra.com/p/132901/Front/reviews/)

Starting Price

$25.00/month

Value-for-Money

4.1

Functionality

4.4

Ease of Use

4.5

Customer Service

4.4

Reviews Sentiment

Based on [286 reviews](#user-reviews)

Positive

259

Neutral

13

Negative

14

[## Help Scout](https://www.capterra.com/p/136909/Help-Scout/)[4.6 (226)](https://www.capterra.com/p/136909/Help-Scout/reviews/)

Starting Price

$55.00/month

Value-for-Money

4.4

Functionality

4.3

Ease of Use

4.7

Customer Service

4.6

Reviews Sentiment

Based on [226 reviews](#user-reviews)

Positive

212

Neutral

13

Negative

1

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## Send this comparison chart to my inbox

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What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 11,865 reviews from email management software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

70%Fit

Not enough reviews

Feature ratings

Mobile App

\--

Email Distribution

4.5

Inbox Management

4.5

Email Monitoring

4.3

Access Controls/Permissions

4.3

62%Fit

Missing features

Not enough reviews

Feature ratings

Mobile App

\--

Email Distribution

NA

Inbox Management

4.6

Email Monitoring

4.3

Access Controls/Permissions

4.4

User satisfaction

User satisfaction

4.5

User reviews[286](https://www.capterra.com/p/132901/Front/reviews/)

Ease of use

4.5

Functionality

4.4

Value for money

4.1

Customer support

4.4

User satisfaction

4.6

User reviews[226](https://www.capterra.com/p/136909/Help-Scout/reviews/)

Ease of use

4.7

Functionality

4.3

Value for money

4.4

Customer support

4.6

Price starts from

Price starts from

$25Per User, Per Month

-   Free version
-   Free trial

Price starts from

$55Flat Rate, Per Month

-   Free version
-   Free trial

Best for

Best for

Technology, financial services, logistics, manufacturing, professional services, and travel industries.

Best for

SaaS, eCommerce, financial services, education, media, healthcare, professional services, logistics, property management, manufacturing, and real estate

## User reviews

Pros & cons

NW

Nancy W.

Customer Care Representative

> "Being on the front line on customer services it assist in channeling communication directly to customers, creates a friendly platform to..."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___6831065)

Grey H.

Director

> "There’s also zero flexibility when product changes break existing workflows."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___7089787)

EH

Emily H.

Marketing and Techology

> "Front's collaboration, shared inbox system and ability to coordinate with people on my team, make it a necessity in our core tech stack."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___6820328)

KV

Kinjal V.

Carer

> "With out Front, I can say that my customer service will affect us way down and with Front our business is driven like skyline."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___6818092)

Mai M.

Managing Director

> "Loving the automated workflow that has been super simple for our team to set up and implement as a powerful new tool to help us scale."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___7120549)

Grey H.

Director

> "The Outlook integration is no longer a true two-way sync."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___7089787)

JR

Julie R.

Supervisor

> "The unified inbox is an amazing tool that makes getting communications out super efficient."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___7070637)

BM

Bryce M.

Chief Marketing Officer

> "Growth is 2 seat minimum and Scale is a 5 seat minimum. When I clicked to be contacted by sales I received this pushy email from..."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___4834793)

TH

Tamir H.

GC

> "Hotkeys make work go very quickly; snooze and send later work great; linking conversations, pinning docs in thread."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___6838919)

JE

Jaime E.

Jefe

> "everything is a huge pile of emails. if the search function does not work and gives you a result, you have to waste huge amounts of time..."

[See full review](https://www.capterra.com/p/132901/Front/#SoftwareAdvice___4811754)

MH

Mohamed H.

engineer

> "feels like having a powerful, centralized hub that effortlessly brings all customer communications together"

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___6810547)

AB

Adam B.

Operations Admin and Quality Control

> "Crashing issues when email threads get really long."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___6574030)

JM

Jay M.

Director

> "The interface is intuitive and easy to navigate, and the ability to assign emails, leave internal comments, and automate workflows has..."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___6734391)

BO

Breno O.

Broker

> "One thing that is bad in Front is that when you move a conversation to a different inbox, everyone who is not assigned to the 2nd inbox..."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___5070001)

FM

Felipe M.

Logistics Coordinator

> "I like the most about Front the live chat feature it provides as comments in any email thread we have, it really allows our team members..."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___5045745)

Arjun K.

Co-founder

> "Fairly expensive if you don't use it for a large number of folks, AI features are pretty limited right now."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___6101990)

ZS

Zoltan S.

Developer

> "It was so easy to integrate all the social media channels we wanted to be able to use all of them from the same interface."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___6633672)

JW

Jamie W.

Director

> "The app lacks the Calendar feature, so if we're out and about, we're unable to check the calendar."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___4492938)

DC

Dennis C.

Medical Laboratory Technologist

> "Customer support has been at optimal in my organization through Front."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___6861709)

GB

Gloria B.

Program Manager

> "For instance, I'm trying to understand the SLA of the team when replying to messages, but the data is inaccurate because it also..."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___4350833)

JM

Jay M.

Director

> "Front has completely transformed the way our team manages email communication!"

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___6734391)

VR

Verified Reviewer

CPO

> "For this even managing just a few users and their permission and settings is a real pain as long as you're not willing to upgread to the..."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___3588989)

TC

Tim C.

COO

> "The difference from other systems we used to manage our email was instantly significant and improved efficiency and response times."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___6023311)

VR

Verified Reviewer

CPO

> "Hiding essential/basic features in highly overpriced tiers is a disease a lot of SaaS tool have - a practice that really needs to end."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___3588989)

CK

Candice K.

Operations Manager

> "The internal comments and discussions keep everyone communicating effortlessly. When someone is out of the office we can easily assign a..."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___4493842)

MB

Mac B.

Sales Channel Coordinator

> "The mobile app is a bit glitchy when searching for keywords in emails, but that is all."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___4147083)

Desirae G.

Owner

> "As a business owner who does most of my communications via email, being able to have my personal and business emails in one place and..."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___3620396)

Shari G.

Management Consultant Lead

> "The only dislike I have is when I was first given access to it, I selected the option to log in with my work's Google account to make the..."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___3618212)

Arjun K.

Co-founder

> "It's easy to create visibility and work asynchronously on emails that would otherwise take multiple forwards and slack conversations."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___6101990)

VR

Verified Reviewer

CPO

> "The pricing of Front is unintuitive - basic features like a user and team management are exclusive to the highest tier."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___3588989)

EW

Elizabeth W.

Executive Assistant

> "Front allows me to be in my executive's inbox with so many more sorting features than just sharing an email login."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___4341071)

VR

Verified Reviewer

Program Operations

> "It will not work as a ticket management system. While you can have different team and individual inboxes, if one support agent "takes" a..."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___2968098)

SM

Solomon M.

Project manager

> "It is a no code tool and we love it as it makes it easy and fast for is to automate our workflows"

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___6294437)

AH

Arthur H.

Customer Care Manager

> "This product caused me to uninstall outlook from my computer."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___4490910)

TC

Tim C.

COO

> "The internal team chat enhances communication and collaboration. "

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___6023311)

VR

Verified Reviewer

SDR Manager

> "The user interface is a bit complicated and difficult to use for the new user."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___3539476)

CM

Clayton M.

Sr. Manager Client Experience

> "I found it to be very user friendly and intuitive."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___6330588)

CM

Chris M.

Director

> "Had to have an argument over billing ~6 months ago, felt they tried to rip us off then implied I was a liar."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___4492876)

SM

Solomon M.

Project manager

> "It gives is realtime collaboration with our staffs."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___6294437)

KK

Kelly K.

Business Support

> "The initial launch can be intimidating without a little in-depth training."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___4606504)

CAC

Cheryl Ann C.

Customer Service Representative

> "My overall experience with Front is it allows you work efficiently, keep in touch with your team at all times and overall just allows you..."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___4376800)

CM

Chris M.

Director

> "There are some services we don't use, but equally we don't pay for them."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___4492876)

IS

Irfanudeen S.

Senior Inside Sales Specialist

> "The best about Front is we can easily share the files like pdf, docs, jpegs with the teammates."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___3788920)

VR

Verified Reviewer

Director of Customer Success

> "It's a disorganized jumble of communication."

[See full review](https://www.capterra.com/p/132901/Front/#GetApp___4314338)

KK

Kelly K.

Business Support

> "We use Front daily and find that the flags/auto sorting and sharing ability is a great asset for our group."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___4606504)

SB

Shelby B.

Senior Operations Specialist

> "We have a huge backlog of archived emails (Front also acts as customer documentation platform for us) so searching information can be..."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___2323610)

AA

Andres A.

Logistics Coordinator

> "My overall experience with Front has been satisfactory, it has fulfilled all my expectations and has been crucial when it comes to keeping..."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___5031132)

Desirae G.

Owner

> "It's quite a pricey software for a small business."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___3620396)

BO

Breno O.

Broker

> "I like it a lot how we can keep our inbox organized."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___5070001)

Patricio M.

CEO - Co Founder

> "It might be a little expensive, specially if you are just starting or at least the opportunity cost might be quite high compared with some..."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___3081926)

JW

Jamie W.

Director

> "Being able to locate and assign emails to team members speeds up the process, and gives us a professional look."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___4492938)

VR

Verified Reviewer

Consultant

> "The contact highlight is shockingly ailing in usefulness contrasted and the remainder of the application."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___3019026)

IS

Irfanudeen S.

Senior Inside Sales Specialist

> "I experienced a decent performance in the Front web version, and unstable mobile application format."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___3788920)

JB

Justin B.

Sales Engineer

> "Some of the "Comment" features were lacking--rich text formatting needed to be in markdown format, no pinned comments, closing edited..."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___2363104)

MB

Mac B.

Sales Channel Coordinator

> "It's awesome to have all emails filtered into one inbox, and I appreciate being able to tag a coworker on an email."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___4147083)

SA

Steve A.

Database technician

> "They redesigned the interface which made it harder to read. "

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___3425292)

VR

Verified Reviewer

Inbound Sales Development Rep

> "Easy to use, email management in one place for many different accounts is just WOW!"

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___5027202)

VR

Verified Reviewer

Program Operations

> "It was not easy to create a dashboard for the metrics that you use most."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___2968098)

SAG

Sydney Arin G.

Blog Editor

> "Really great for communication and collaboration."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___5002911)

VR

Verified Reviewer

Program Operations

> "Understanding the metrics tracking is extremely difficult and not user friendly."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___2968098)

Ashley G.

Editor

> "For several years, our administrative team used Front and it improved our internal workflow and customer communications significantly."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___4490766)

VR

Verified Reviewer

Program Operations

> "We should not have tried to use it as a ticketing system."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___2968098)

VR

Verified Reviewer

Director of Customer Success

> "It's nice for when you are retroactively researching communication with a client because it can pull it all together."

[See full review](https://www.capterra.com/p/132901/Front/#GetApp___4314338)

SF

Stephanie F.

Paralegla

> "Also, sent messages disappear in team inboxes so we can’t track sent messages."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___2383011)

SnF

Solène F.

Jurist

> "Likewise, it is very simple to use, and it has a real added value : it enables us, as a team work, to chat in real time and to share files..."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___4370272)

JL

Joyce L.

Lead Product Manager

> "There have been significant price increases over the last few years since we've started using the software. While we'd like to have more..."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___2373951)

SnF

Solène F.

Jurist

> "Likewise, it is very simple to use, and it has a real added value : it enables us, as a team work, to chat in real time and to share files..."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___4370272)

Laurens P.

Backoffice employee

> "At the moment, there is but 1 thing I dislike. When you’ve just sent a new e-mail, it takes a while to show up in the ‘sent’ folder."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___2247535)

Shari G.

Management Consultant Lead

> "It's a really great software and I wish I could use it for every email/ticket customer support role I'm ever in."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___3618212)

IC

Isabel C.

Consultant

> "I really did not listen to the sales rep, he warn me, literally said: if you ar going to use it only for the scheduling links features it..."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___2719603)

EW

Elizabeth W.

Executive Assistant

> "Assigning emails helps us get work done without an extra conversation."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___4341071)

LL

Lauren L.

Senior Operations Coordinator

> "Front tended to have quite a few outages and crashes that impacted our workflow heavily."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___2412666)

AG

Adrian G.

Virtual Assistant

> "Communication within teams is enhanced as well as any collaboration between them."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___3698755)

DD

David D.

Loan Consultant Associate

> "In addition, it does have trouble loading every once in a while, and requires a hard reset."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___2282493)

SnF

Solène F.

Jurist

> "It is to the point that it has surpassed other mail tools such as Gmail."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___4370272)

SB

Sandrine B.

CEO

> "The interface is not so easy to learn and the contact feature is not customizable enough"

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___2374321)

SnF

Solène F.

Jurist

> "It is to the point that it has surpassed other mail tools such as Gmail."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___4370272)

JS

Jessica S.

Co-founder

> "There are issues with the canned responses that make it not 100% efficient."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___2187490)

CR

Corene R.

Legal Editor

> "I can access my tasks for the day easily and complete them in time."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___4104249)

Laurens P.

Backoffice employee

> "This delay, especially when one sends many e-mails, is particularly annoying."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___2247535)

[View Reviews](https://www.capterra.com/p/132901/Front/reviews/)

VR

Verified Reviewer

People Operations

> "Help Scout has a clean, intuitive interface that doesn't overwhelm users with unnecessary complexity - new team members can get..."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___7133635)

MO

Meghann O.

Customer Success Manager

> "I don't love the recent updates and we often had technical issues of our webhook disabling."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___6608555)

VR

Verified Reviewer

People Operations

> "It strikes a good balance between being feature-rich enough to handle real support volume and simple enough that the whole team can..."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___7133635)

TP

Thomas P.

Head of Customer Success

> "They are constantly making poor decisions when designing updates."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___6517003)

AB

Angelica B.

University Intern

> "Teams can work together on client queries using the software's collaborative inbox, which leads to quicker responses and more customer..."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4835492)

SG

Shauna G.

packager

> "I have trouble when I try to use the mobile app."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___6589281)

Emma B.

Senior Director Product Marketing

> "The integrated nature of the Docs sites is another perk; I appreciate being able to rapidly link articles and check statistics about..."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4987363)

VR

Verified Reviewer

Software Engineer

> "There are a few minor issues that made my daily work a hassle, like providing a bigger picture of all the chat supports of the last 3..."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4367043)

FL

Fernando L.

Technical engineer

> "Collaboration features, such as ticket assignment and internal sharing of customer notes, have streamlined our team's communication."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___5065892)

AB

Angelica B.

University Intern

> "Periodic bugs and poor system performance have been reported by certain users, which can reduce productivity."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4835492)

VR

Verified Reviewer

Technical Support Specialist

> "It's a no frills help desk tool that gets out of your way and just lets you help your customers"

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___6756047)

AB

Angelica B.

University Intern

> "Last but not least, the pricing structure can be a problem for startups or small firms with tight funds."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4835492)

Emma B.

Senior Director Product Marketing

> "It also facilitates reporting on key performance indicators for our business, such as average response and resolution times."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4987363)

Carine Sylvie T.

Remote administrative assistant

> "Too many functions can make it a little difficult for beginners to get to grips with the interface"

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___6025105)

AB

Angelica B.

University Intern

> "Its user-friendly interface enables seamless ticket administration, providing effective and well-organized customer contact."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4835492)

AV

Amanda V.

Developer Administrative Assistant and more

> "Keeps disconnecting from apps and support couldn't fix it. "

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___6002057)

JB

Jessica B.

Digital Content Creator

> "It increases efficiency in handling support through email."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___6520600)

VR

Verified Reviewer

Information Technology Analyst

> "The only issue I have is that its report generator does not allow you to create reports for tickets cleared for each individual admin..."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___3255166)

FL

Fernando L.

Technical engineer

> "We like its user-friendly interface and intuitive ticketing system make it easy to manage customer queries and respond in a timely..."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___5065892)

VR

Verified Reviewer

Backend developer

> "It has very limited features.pricing is a bit Higher and has limited language support."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4626019)

Lillian G.

Human Resources Generalist

> "Helpscout is our principal platform, as the vast majority of our customers require either a knowledge base or live chat help for their..."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4998922)

Erik W.

Executive Director

> "There were often conflict issues so we just turned it off, which is a shame because it's a major feature we had relied on."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___3565437)

Lillian G.

Human Resources Generalist

> "Our clients' enterprises have knowledge bases, live chat, and self-service support widgets from Helpscout."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4998922)

KW

Katarzyna W.

Technical Support Specialist

> "The chat is just not working that great, it was old-fashioned, hard to implement, and just overall not a great experience for both..."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___3535399)

Emma B.

Senior Director Product Marketing

> "I really like how Help Scout simplifies the process of reporting, sorting, and monitoring issues for our staff."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4987363)

KF

Kenneth F.

Accounting

> "Furthermore, the customer service representatives appeared to be unfamiliar with product and its features."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4631517)

ZM

Zofia M.

Customer Success Lead

> "Collaborating with other team members using this tool is convenient."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___6753581)

TA

Tusar A.

marketing manager

> "It's hard to spice up the customers."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4621339)

JB

Jessica B.

Digital Content Creator

> "Help scout raises the bar in great customer service."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___6520600)

DM

David M.

Director

> "It feels like the ticketing system has now been abandoned as far as new development is concerned. "

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___3347826)

ZM

Zofia M.

Customer Success Lead

> "There are no unnecessary distractions, and the navigation is easy."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___6753581)

RS

Ridge S.

IT Help Desk

> "It usually clears up after a bit, but for them to have just done a price increase for this product with no real enhancements (at least..."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___2825487)

Emma B.

Senior Director Product Marketing

> "All of our staff members are comfortable with Help Scout, which is why we've adopted it for internal and external help."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4987363)

Sam B.

Partner

> "In my opinion, it is overpriced."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___3503317)

Aimee Rebekah S.

Director

> "Help Scout is really affordable and it's really simple and it does have limits but if you're just looking for a simple way to track..."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4450830)

Sam B.

Partner

> "Help Scout is expensive."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___3503317)

VR

Verified Reviewer

Software Engineer

> "I was able to quickly set up the entire platform in no time, which is very unlike other help desk services that are difficult to set..."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4367043)

RS

Ridge S.

IT Help Desk

> "It likes to stop functioning from time to time."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___2825487)

[View Reviews](https://www.capterra.com/p/136909/Help-Scout/reviews/)

## User interface

[Front](https://www.capterra.com/p/132901/Front/)

4.54 (286)

[Help Scout](https://www.capterra.com/p/136909/Help-Scout/)

4.61 (226)

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

Activity Dashboard

150

Important

AI Copilot

120

Important

Front

Top features

46/47

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Archiving & Retention
-   Autoresponders
-   Campaign Analytics
-   Campaign Management
-   Canned Responses
-   Chat/Messaging
-   Collaboration Tools
-   Contact Management
-   Customer Segmentation
-   Customizable Fields
-   Customizable Forms
-   Customizable Templates
-   Data Recovery
-   Drag & Drop
-   Email Distribution
-   Email Marketing
-   Email Monitoring
-   Email Templates
-   Email Tracking
-   Generative AI
-   Inbox Management
-   Mobile App
-   Multiple User Accounts
-   Prioritization
-   Process/Workflow Automation
-   Queue Management
-   Real-Time Analytics
-   Real-Time Monitoring
-   Real-Time Reporting
-   Reporting/Analytics
-   Response Management
-   Routing
-   Search/Filter
-   Shared Inboxes
-   Signature Management
-   Social Media Integration
-   Spam Blocker
-   Support Ticket Management
-   Tagging
-   Third-Party Integrations
-   Whitelisting/Blacklisting
-   Workflow Management

[See all features](https://www.capterra.com/p/132901/Front/#features)

Help Scout

32/47

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Archiving & Retention
-   Autoresponders
-   Campaign Analytics
-   Campaign Management
-   Canned Responses
-   Chat/Messaging
-   Collaboration Tools
-   Contact Management
-   Customer Segmentation
-   Customizable Fields
-   Customizable Forms
-   Customizable Templates
-   Data Recovery
-   Drag & Drop
-   Email Distribution
-   Email Marketing
-   Email Monitoring
-   Email Templates
-   Email Tracking
-   Generative AI
-   Inbox Management
-   Mobile App
-   Multiple User Accounts
-   Prioritization
-   Process/Workflow Automation
-   Queue Management
-   Real-Time Analytics
-   Real-Time Monitoring
-   Real-Time Reporting
-   Reporting/Analytics
-   Response Management
-   Routing
-   Search/Filter
-   Shared Inboxes
-   Signature Management
-   Social Media Integration
-   Spam Blocker
-   Support Ticket Management
-   Tagging
-   Third-Party Integrations
-   Whitelisting/Blacklisting
-   Workflow Management

[See all features](https://www.capterra.com/p/136909/Help-Scout/#features)

### Recognition

Front is recognized as a top-rated tool in 1 Capterra Shortlist reports

Help Scout is recognized as a top-rated tool in 4 Capterra Shortlist reports

### Deployment & support

Front

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Help Scout

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Front

-   By Front
-   Located in United States
-   Founded in 2013

Help Scout

-   By Help Scout
-   Located in United States
-   Founded in 2011

## Popular Comparisons

[Front](https://www.capterra.com/p/132901/Front/)[4.54 (286)](https://www.capterra.com/p/132901/Front/reviews/)

vs

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,781)](https://www.capterra.com/p/61368/Salesforce/reviews/)

$25/month

Price

$25/month

4.4

Features

4.4

4.5

Ease of Use

4.0

[View full comparison](https://www.capterra.com/compare/61368-132901/Salesforce-vs-Front)

[Help Scout](https://www.capterra.com/p/136909/Help-Scout/)[4.61 (226)](https://www.capterra.com/p/136909/Help-Scout/reviews/)

vs

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/)

$55/month

Price

$39/month

4.3

Features

4.4

4.7

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/136909-164283/Help-Scout-vs-Zendesk)

[Front](https://www.capterra.com/p/132901/Front/)[4.54 (286)](https://www.capterra.com/p/132901/Front/reviews/)

vs

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/)

$25/month

Price

$39/month

4.4

Features

4.4

4.5

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/132901-164283/Front-vs-Zendesk)

[Help Scout](https://www.capterra.com/p/136909/Help-Scout/)[4.61 (226)](https://www.capterra.com/p/136909/Help-Scout/reviews/)

vs

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,415)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

$55/month

Price

$19/month

4.3

Features

4.3

4.7

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/124981-136909/Freshdesk-vs-Help-Scout)

[Front](https://www.capterra.com/p/132901/Front/)[4.54 (286)](https://www.capterra.com/p/132901/Front/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

$25/month

Price

$15/month

4.4

Features

4.6

4.5

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-132901/LiveAgent-vs-Front)

[Help Scout](https://www.capterra.com/p/136909/Help-Scout/)[4.61 (226)](https://www.capterra.com/p/136909/Help-Scout/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

$55/month

Price

$15/month

4.3

Features

4.6

4.7

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-136909/LiveAgent-vs-Help-Scout)

[Front](https://www.capterra.com/p/132901/Front/)[4.54 (286)](https://www.capterra.com/p/132901/Front/reviews/)

vs

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,721)](https://www.capterra.com/p/62194/LiveChat/reviews/)

$25/month

Price

$25/month

4.4

Features

4.5

4.5

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/62194-132901/LiveChat-vs-Front)

[Help Scout](https://www.capterra.com/p/136909/Help-Scout/)[4.61 (226)](https://www.capterra.com/p/136909/Help-Scout/reviews/)

vs

[Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/)

$55/month

Price

R$35/month

4.3

Features

4.7

4.7

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/136909-202528/Help-Scout-vs-Milvus)

[Front](https://www.capterra.com/p/132901/Front/)[4.54 (286)](https://www.capterra.com/p/132901/Front/reviews/)

vs

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,415)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

$25/month

Price

$19/month

4.4

Features

4.3

4.5

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/124981-132901/Freshdesk-vs-Front)

[Help Scout](https://www.capterra.com/p/136909/Help-Scout/)[4.61 (226)](https://www.capterra.com/p/136909/Help-Scout/reviews/)

vs

[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

$55/month

Price

$20/month

4.3

Features

4.5

4.7

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/136909-169505/Help-Scout-vs-Zoho-Desk)

[Front](https://www.capterra.com/p/132901/Front/)[4.54 (286)](https://www.capterra.com/p/132901/Front/reviews/)

vs

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

$25/month

Price

$0/month

4.4

Features

4.6

4.5

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/132901-144040/Front-vs-Tidio-Chat)

[Help Scout](https://www.capterra.com/p/136909/Help-Scout/)[4.61 (226)](https://www.capterra.com/p/136909/Help-Scout/reviews/)

vs

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,721)](https://www.capterra.com/p/62194/LiveChat/reviews/)

$55/month

Price

$25/month

4.3

Features

4.5

4.7

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/62194-136909/LiveChat-vs-Help-Scout)