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I like Front as the best shared inbox tool on the market - it has the most functions/features, was the easiest to deploy and solves all of our issues.
Sometimes I do miss dragging an email into a folder and having it pop back into my inbox when the customer responds. Front has tagging, but I have found that I still miss using folders.
It's very intuitive to talk with the team and get back to customers/prospects with an answer. A win win and great investment for company that works digitally.
Because of the way we work, we copy and paste the text of the sent e-mail in our other systems. This delay, especially when one sends many e-mails, is particularly annoying.
We love using this for syncing with Pipedrive - the implementation was easy. The powerful autoresponders are helpful as well.
There are a couple niche, specific limitations that we have that we have to build workarounds for. Honestly can't think of a major pain for our use case.
Very useful, you can have it in the comfort of your phone and it is what I like the most, it is easier to use and the customer service is perfect, very flexible and personalized.
Plugin is a little bit confusing. Sometimes it's hard to differentiate which one is order and subscriptions due to the top down feature and no different color line.
We got one of our requirements customized for free. The best part is that the customer service of this company is excellent.
Bad interface, poor concept, unfriendly installation, buggy portal.
A simple and highly effective Help Desk for the entire organisation. Great & meaningful features.
I tried it and repent wasting 30 minutes on this.
C-Desk is very user friendly application with bundles of features. Service Request Management' , 'Survey Forms' and 'Customer Care Portal' are some of the my favorite features.
In the beginnings was a little difficult to deploy because it require so many elements to put on track the app, but once you do all the processes run smooth and fast.
It is a great product overall. Enjoy the interaction and usability.
As far as i use this tool what i feel is the Initial Configuration is a bit difficult.
Isabel C.: Hello. I am Isabel. I am the founder of my own company and I am rating Front in three. For more reviews, please look down below. Before trying Front, I had Meetingbird. It was a small plugin or add-on that allow me to schedule appointments through my email. I was in love with Meetingbird. Then I noticed that it was bought by Front. So I decided to try Front because of Meetingbird. The reason why I tried Front, besides of giving me the sense of our growing, fast growing and robust company, was that they allowed me to use the Meetingbird plugin, but also prepare the path for my growing company, because I see my company with a team bigger than right now. So I said, "I will do one learning curve and they will integrate all my team when it's time." Starting with Front was not that easy as I thought. It seems an intuitive app and I helped by email and with someone that reached me out and asked about my context and situation. What they warned me is that it was only for one person, it will be an overkill, as it ended up being. If you are considering trying Front, I will encourage you to do it if you are a team. If you are only you, it will be overwhelming. But Front, it's [Kaleed 00:02:00], it's fast growing. They are solid and their onboarding process is done by... They care, just that. But it will be with you in your growing process, but you have to start with a small team to give a shot to Front.
Prioritize real-user-identified key features according to your needs to find your best fit.
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Front
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