# Compare Front vs Hiver 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Front and Hiver based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/132901-142975/Front-vs-Hiver --- # Front vs Hiver Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: FrontHiver2/4 selected [Front](https://www.capterra.com/p/132901/Front/)[4.5 (286)](https://www.capterra.com/p/132901/Front/reviews/) [Hiver](https://www.capterra.com/p/142975/Hiver/)[4.7 (147)](https://www.capterra.com/p/142975/Hiver/reviews/) [## Front](https://www.capterra.com/p/132901/Front/)[4.5 (286)](https://www.capterra.com/p/132901/Front/reviews/) Starting Price $25.00/month Value-for-Money 4.1 Functionality 4.4 Ease of Use 4.5 Customer Service 4.4 Reviews Sentiment Based on [286 reviews](#user-reviews) Positive 259 Neutral 13 Negative 14 [## Hiver](https://www.capterra.com/p/142975/Hiver/)[4.7 (147)](https://www.capterra.com/p/142975/Hiver/reviews/) Starting Price $55.00/month Value-for-Money 4.5 Functionality 4.6 Ease of Use 4.7 Customer Service 4.6 Reviews Sentiment Based on [147 reviews](#user-reviews) Positive 140 Neutral 2 Negative 5 ## Not a match? 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What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 11,865 reviews from email management software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 70%Fit Not enough reviews Feature ratings Mobile App \-- Email Distribution 4.5 Inbox Management 4.5 Email Monitoring 4.3 Access Controls/Permissions 4.3 71%Fit Not enough reviews Feature ratings Mobile App \-- Email Distribution 4.8 Inbox Management 4.8 Email Monitoring 4.8 Access Controls/Permissions 3.8 User satisfaction User satisfaction 4.5 User reviews[286](https://www.capterra.com/p/132901/Front/reviews/) Ease of use 4.5 Functionality 4.4 Value for money 4.1 Customer support 4.4 User satisfaction 4.7 User reviews[147](https://www.capterra.com/p/142975/Hiver/reviews/) Ease of use 4.7 Functionality 4.6 Value for money 4.5 Customer support 4.6 Price starts from Price starts from $25Per User, Per Month - Free version - Free trial Price starts from $55Per User, Per Month - Free version - Free trial Best for Best for Technology, financial services, logistics, manufacturing, professional services, and travel industries. Best for Customer service, finance, IT service management, human resources, technology and software, healthcare, education, logistics, travel and hospitality, and manufacturing. ## User reviews Pros & cons NW Nancy W. Customer Care Representative > "Being on the front line on customer services it assist in channeling communication directly to customers, creates a friendly platform to..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6831065) Grey H. Director > "There’s also zero flexibility when product changes break existing workflows." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___7089787) EH Emily H. Marketing and Techology > "Front's collaboration, shared inbox system and ability to coordinate with people on my team, make it a necessity in our core tech stack." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6820328) KV Kinjal V. Carer > "With out Front, I can say that my customer service will affect us way down and with Front our business is driven like skyline." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6818092) Mai M. Managing Director > "Loving the automated workflow that has been super simple for our team to set up and implement as a powerful new tool to help us scale." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___7120549) Grey H. Director > "The Outlook integration is no longer a true two-way sync." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___7089787) JR Julie R. Supervisor > "The unified inbox is an amazing tool that makes getting communications out super efficient." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___7070637) BM Bryce M. Chief Marketing Officer > "Growth is 2 seat minimum and Scale is a 5 seat minimum. When I clicked to be contacted by sales I received this pushy email from..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4834793) TH Tamir H. GC > "Hotkeys make work go very quickly; snooze and send later work great; linking conversations, pinning docs in thread." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6838919) JE Jaime E. Jefe > "everything is a huge pile of emails. if the search function does not work and gives you a result, you have to waste huge amounts of time..." [See full review](https://www.capterra.com/p/132901/Front/#SoftwareAdvice___4811754) MH Mohamed H. engineer > "feels like having a powerful, centralized hub that effortlessly brings all customer communications together" [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6810547) AB Adam B. Operations Admin and Quality Control > "Crashing issues when email threads get really long." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6574030) JM Jay M. Director > "The interface is intuitive and easy to navigate, and the ability to assign emails, leave internal comments, and automate workflows has..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6734391) BO Breno O. Broker > "One thing that is bad in Front is that when you move a conversation to a different inbox, everyone who is not assigned to the 2nd inbox..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___5070001) FM Felipe M. Logistics Coordinator > "I like the most about Front the live chat feature it provides as comments in any email thread we have, it really allows our team members..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___5045745) Arjun K. Co-founder > "Fairly expensive if you don't use it for a large number of folks, AI features are pretty limited right now." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6101990) ZS Zoltan S. Developer > "It was so easy to integrate all the social media channels we wanted to be able to use all of them from the same interface." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6633672) JW Jamie W. Director > "The app lacks the Calendar feature, so if we're out and about, we're unable to check the calendar." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4492938) DC Dennis C. Medical Laboratory Technologist > "Customer support has been at optimal in my organization through Front." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6861709) GB Gloria B. Program Manager > "For instance, I'm trying to understand the SLA of the team when replying to messages, but the data is inaccurate because it also..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4350833) JM Jay M. Director > "Front has completely transformed the way our team manages email communication!" [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6734391) VR Verified Reviewer CPO > "For this even managing just a few users and their permission and settings is a real pain as long as you're not willing to upgread to the..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___3588989) TC Tim C. COO > "The difference from other systems we used to manage our email was instantly significant and improved efficiency and response times." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6023311) VR Verified Reviewer CPO > "Hiding essential/basic features in highly overpriced tiers is a disease a lot of SaaS tool have - a practice that really needs to end." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___3588989) CK Candice K. Operations Manager > "The internal comments and discussions keep everyone communicating effortlessly. When someone is out of the office we can easily assign a..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4493842) MB Mac B. Sales Channel Coordinator > "The mobile app is a bit glitchy when searching for keywords in emails, but that is all." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4147083) Desirae G. Owner > "As a business owner who does most of my communications via email, being able to have my personal and business emails in one place and..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___3620396) Shari G. Management Consultant Lead > "The only dislike I have is when I was first given access to it, I selected the option to log in with my work's Google account to make the..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___3618212) Arjun K. Co-founder > "It's easy to create visibility and work asynchronously on emails that would otherwise take multiple forwards and slack conversations." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6101990) VR Verified Reviewer CPO > "The pricing of Front is unintuitive - basic features like a user and team management are exclusive to the highest tier." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___3588989) EW Elizabeth W. Executive Assistant > "Front allows me to be in my executive's inbox with so many more sorting features than just sharing an email login." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4341071) VR Verified Reviewer Program Operations > "It will not work as a ticket management system. While you can have different team and individual inboxes, if one support agent "takes" a..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___2968098) SM Solomon M. Project manager > "It is a no code tool and we love it as it makes it easy and fast for is to automate our workflows" [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6294437) AH Arthur H. Customer Care Manager > "This product caused me to uninstall outlook from my computer." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4490910) TC Tim C. COO > "The internal team chat enhances communication and collaboration. " [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6023311) VR Verified Reviewer SDR Manager > "The user interface is a bit complicated and difficult to use for the new user." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___3539476) CM Clayton M. Sr. Manager Client Experience > "I found it to be very user friendly and intuitive." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6330588) CM Chris M. Director > "Had to have an argument over billing ~6 months ago, felt they tried to rip us off then implied I was a liar." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4492876) SM Solomon M. Project manager > "It gives is realtime collaboration with our staffs." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6294437) KK Kelly K. Business Support > "The initial launch can be intimidating without a little in-depth training." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4606504) CAC Cheryl Ann C. Customer Service Representative > "My overall experience with Front is it allows you work efficiently, keep in touch with your team at all times and overall just allows you..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4376800) CM Chris M. Director > "There are some services we don't use, but equally we don't pay for them." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4492876) IS Irfanudeen S. Senior Inside Sales Specialist > "The best about Front is we can easily share the files like pdf, docs, jpegs with the teammates." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___3788920) VR Verified Reviewer Director of Customer Success > "It's a disorganized jumble of communication." [See full review](https://www.capterra.com/p/132901/Front/#GetApp___4314338) KK Kelly K. Business Support > "We use Front daily and find that the flags/auto sorting and sharing ability is a great asset for our group." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4606504) SB Shelby B. Senior Operations Specialist > "We have a huge backlog of archived emails (Front also acts as customer documentation platform for us) so searching information can be..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___2323610) AA Andres A. Logistics Coordinator > "My overall experience with Front has been satisfactory, it has fulfilled all my expectations and has been crucial when it comes to keeping..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___5031132) Desirae G. Owner > "It's quite a pricey software for a small business." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___3620396) BO Breno O. Broker > "I like it a lot how we can keep our inbox organized." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___5070001) Patricio M. CEO - Co Founder > "It might be a little expensive, specially if you are just starting or at least the opportunity cost might be quite high compared with some..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___3081926) JW Jamie W. Director > "Being able to locate and assign emails to team members speeds up the process, and gives us a professional look." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4492938) VR Verified Reviewer Consultant > "The contact highlight is shockingly ailing in usefulness contrasted and the remainder of the application." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___3019026) IS Irfanudeen S. Senior Inside Sales Specialist > "I experienced a decent performance in the Front web version, and unstable mobile application format." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___3788920) JB Justin B. Sales Engineer > "Some of the "Comment" features were lacking--rich text formatting needed to be in markdown format, no pinned comments, closing edited..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___2363104) MB Mac B. Sales Channel Coordinator > "It's awesome to have all emails filtered into one inbox, and I appreciate being able to tag a coworker on an email." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4147083) SA Steve A. Database technician > "They redesigned the interface which made it harder to read. " [See full review](https://www.capterra.com/p/132901/Front/#Capterra___3425292) VR Verified Reviewer Inbound Sales Development Rep > "Easy to use, email management in one place for many different accounts is just WOW!" [See full review](https://www.capterra.com/p/132901/Front/#Capterra___5027202) VR Verified Reviewer Program Operations > "It was not easy to create a dashboard for the metrics that you use most." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___2968098) SAG Sydney Arin G. Blog Editor > "Really great for communication and collaboration." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___5002911) VR Verified Reviewer Program Operations > "Understanding the metrics tracking is extremely difficult and not user friendly." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___2968098) Ashley G. Editor > "For several years, our administrative team used Front and it improved our internal workflow and customer communications significantly." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4490766) VR Verified Reviewer Program Operations > "We should not have tried to use it as a ticketing system." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___2968098) VR Verified Reviewer Director of Customer Success > "It's nice for when you are retroactively researching communication with a client because it can pull it all together." [See full review](https://www.capterra.com/p/132901/Front/#GetApp___4314338) SF Stephanie F. Paralegla > "Also, sent messages disappear in team inboxes so we can’t track sent messages." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___2383011) SnF Solène F. Jurist > "Likewise, it is very simple to use, and it has a real added value : it enables us, as a team work, to chat in real time and to share files..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4370272) JL Joyce L. Lead Product Manager > "There have been significant price increases over the last few years since we've started using the software. While we'd like to have more..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___2373951) SnF Solène F. Jurist > "Likewise, it is very simple to use, and it has a real added value : it enables us, as a team work, to chat in real time and to share files..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4370272) Laurens P. Backoffice employee > "At the moment, there is but 1 thing I dislike. When you’ve just sent a new e-mail, it takes a while to show up in the ‘sent’ folder." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___2247535) Shari G. Management Consultant Lead > "It's a really great software and I wish I could use it for every email/ticket customer support role I'm ever in." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___3618212) IC Isabel C. Consultant > "I really did not listen to the sales rep, he warn me, literally said: if you ar going to use it only for the scheduling links features it..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___2719603) EW Elizabeth W. Executive Assistant > "Assigning emails helps us get work done without an extra conversation." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4341071) LL Lauren L. Senior Operations Coordinator > "Front tended to have quite a few outages and crashes that impacted our workflow heavily." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___2412666) AG Adrian G. Virtual Assistant > "Communication within teams is enhanced as well as any collaboration between them." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___3698755) DD David D. Loan Consultant Associate > "In addition, it does have trouble loading every once in a while, and requires a hard reset." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___2282493) SnF Solène F. Jurist > "It is to the point that it has surpassed other mail tools such as Gmail." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4370272) SB Sandrine B. CEO > "The interface is not so easy to learn and the contact feature is not customizable enough" [See full review](https://www.capterra.com/p/132901/Front/#Capterra___2374321) SnF Solène F. Jurist > "It is to the point that it has surpassed other mail tools such as Gmail." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4370272) JS Jessica S. Co-founder > "There are issues with the canned responses that make it not 100% efficient." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___2187490) CR Corene R. Legal Editor > "I can access my tasks for the day easily and complete them in time." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4104249) Laurens P. Backoffice employee > "This delay, especially when one sends many e-mails, is particularly annoying." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___2247535) [View Reviews](https://www.capterra.com/p/132901/Front/reviews/) MS Marketa S. Assistant Director of HR > "The knowledge base integration and AI functionality added efficiency and helped reduce manual tasks. While there is some room for..." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006454) MS Marc S. CEO > "They overcharge for subscriptions/users and the customer service isn't very helpful. If you want to talk to a human, you have to..." [See full review](https://www.capterra.com/p/142975/Hiver/#SoftwareAdvice___6874023) InD Iván D. Customer Service Assistant for Key Accounts > "I love the personalization options such as tags, colors, and automation, which help us stay organized and efficient when replying..." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006484) QL Qin L. Administrative Assistant > "There is a slight delay when it comes to receiving emails that may be time sensitive, and requires to wait a few minutes." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006622) CG Cristian G. Business Analytics > "It helps us stay organized, track performance, and reduce response times. While there is room for improvement in terms of..." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006450) MS Marketa S. Assistant Director of HR > "Occasional lag or syncing delays in high-volume inboxes impacted efficiency." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006454) RS Ronak S. Senior Executive > "I am using Hiver from last 2 years and using this help to decrease the resolutions time of the customer query which definately help..." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7007132) JR Julie R. Supervisor > "Nothing specifically, with all new applications there is always some tedious work to be done in the set up and learning." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7107804) CG Cristian G. Business Analytics > "It integrates seamlessly with Gmail, making it easy for the team to collaborate and manage shared inboxes efficiently." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006450) DW Dominique W. Marketing Growth Strategist > "Sometimes it doesn't load on my gmail till I refresh a few times." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7009672) NT Nikhil T. Head of Performance and Ecommerce > "A seamless integration to Gmail and it allows us to delegate our CS work so much better than we were before." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006544) NM Nicole M. travel executive > "This means I have to close a new case every time, even though the original one has already been answered." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006460) NC Nikhil C. Customer Success Manager > "This has eased up and streamlined the internal communication for each task/project assigned." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7064911) TA Taylor A. Fund Controller > "Long email chains in particular can take a while to load." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006436) JS Jackee S. TALENT MANAGER > "It has become such an important part of our workflow that it would be hard to imagine managing customer queries or internal..." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006469) DW Dominique W. Marketing Growth Strategist > "I hate going into my personal email because I feel like it's so noisy and chaotic." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7009672) HM Hanna M. Content Specialist > "Hiver also makes it easy to search current and past emails quickly and share specific emails with my team." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006573) MS Marc S. CEO > "Extreme disappointment with Hiver's billing practices." [See full review](https://www.capterra.com/p/142975/Hiver/#SoftwareAdvice___6874023) HM Hanna M. Content Specialist > "Being able to share, collaborate, and view emails across the team is so valuable to our processes." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006573) InD Iván D. Customer Service Assistant for Key Accounts > "I just can't; I have to remove both and then add just one." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006484) JS Jackee S. TALENT MANAGER > "Assigning emails, tracking status, and avoiding duplicates is effortless." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006469) PG Priscila G. Accounts Receivable > "The searching is still a bit challenging for me, I have so many iboxes shared with me that I have to be incredibly specific with my..." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___4681677) RS Ronak S. Senior Executive > "All the mails assigned to the concern person by itself which make the ease of categorization of emails within the gmail app make..." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7007132) PG Priscila G. Accounts Receivable > "It doesn't feel like a foreign add on and I got used to it quickly, our manager only needed to make 5 vids of less than 5 min to..." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___4681677) HM Hanna M. Content Specialist > "Connecting Hiver with ClickUp and Slack is very valuable for managing tasks and corresponding partner communication." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006573) BK Beth K. Marketing Specialist > "It's clunky at times and the search function in Gmail is more confusing than helpful." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___4646371) ZA Zaldy A. Executive assistant > "I also appreciate the regular updates, which are informative, relevant, and clearly designed to improve the user experience." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006447) AA Akash A. Senior Technical Support Manager - IOT Applications > "Automated rules are not available in basic plans which feels sometimes a problem." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___4710817) LC Leonardo C. Senior Analyst, Inside Sales > "Hiver improves communication between employees (my colleagues) and our customers." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006452) DA Danial A. ZIWO Cloud Contact Center Software > "In general, there are no negatives affecting the general performance of Hiver, as after completing the training, the team will be..." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___3436870) WSB William Sherwin B. Consultant > "It created an environment where complex process was converted into an easier step by step process." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006441) BR Brian R. Director of Accounting > "The most difficult part of Hiver is our internal training - As getting everyone to use it as desired can be difficult." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___4715929) InD Iván D. Customer Service Assistant for Key Accounts > "The features really improve our workflow and make customer service more efficient, so it’s definitely worth the investment." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006484) Anand J. Program Manager > "Sometimes it crashes and that time we have to restart again." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___4077426) LM Lindsey M. Marketing > "It's very simple to manage the emails through assignments, comments, and tags." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006458) DZ Dana Z. AR Manager > "We don't have the best connection with SalesForce to make that work." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___4715694) MK Mark K. Sales Director > "Easy integration with Google Workspace, shared labels and shared mailboxes are allowing team members to find any relevant emails..." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___4851987) Anand J. Program Manager > "Maybe it's problem with the network or server too!" [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___4077426) LK Lexi K. HR ADMIN > "Only used it briefly while contracting but found it really user friendly and easy to use which I appreciated" [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7132211) SB Simone B. Talent Sourcing & Pipeline Manager > "The look of it could be better, very simple and boring look." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___3832664) JS Jackee S. TALENT MANAGER > "Highly recommend for any business handling customer or internal queries through Gmail!" [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006469) VR Verified Reviewer Freelancer > "However, if I was picky I am not a fan of keeping the email in conversation view." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___2938101) MgK Małgorzata K. Data Processing Spec. > "I like that Hiver makes teamwork in Gmail very easy and clear." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7007041) MW Michael W. Sales Manager > "Emails can easily get out of control and after struggling with basic Gmail for so long it was time to find a solution." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___2236925) GL Garrett L. Operations > "New features are released often and are well thought out." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006919) VR Verified Reviewer Concierge Program Manager > "Some of the automated trigger functions, which highly useful, can be a little too finicky to be fully reliable" [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___2565198) MS Marketa S. Assistant Director of HR > "Very user-friendly and intuitive interface, which made onboarding and daily use simple." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006454) JG James G. Compliance Specialist > "For a while, Hiver didn't integrate with a number of our other applications." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___2236910) LC Leonardo C. Senior Analyst, Inside Sales > "Hiver simplifies my workload and is user-friendly." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006452) SS Shelby S. Web Production Manager > "To find pending or closed emails, it's not as easy as you'd think." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___2236940) [View Reviews](https://www.capterra.com/p/142975/Hiver/reviews/) ## User interface [Front](https://www.capterra.com/p/132901/Front/) 4.54 (286) [Hiver](https://www.capterra.com/p/142975/Hiver/) 4.68 (147) ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Dashboard 150 Important AI Copilot 120 Important Front Top features 46/47 - Access Controls/Permissions - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Archiving & Retention - Autoresponders - Campaign Analytics - Campaign Management - Canned Responses - Chat/Messaging - Collaboration Tools - Contact Management - Customer Segmentation - Customizable Fields - Customizable Forms - Customizable Templates - Data Recovery - Drag & Drop - Email Distribution - Email Marketing - Email Monitoring - Email Templates - Email Tracking - Generative AI - Inbox Management - Mobile App - Multiple User Accounts - Prioritization - Process/Workflow Automation - Queue Management - Real-Time Analytics - Real-Time Monitoring - Real-Time Reporting - Reporting/Analytics - Response Management - Routing - Search/Filter - Shared Inboxes - Signature Management - Social Media Integration - Spam Blocker - Support Ticket Management - Tagging - Third-Party Integrations - Whitelisting/Blacklisting - Workflow Management [See all features](https://www.capterra.com/p/132901/Front/#features) Hiver 30/47 - Access Controls/Permissions - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Archiving & Retention - Autoresponders - Campaign Analytics - Campaign Management - Canned Responses - Chat/Messaging - Collaboration Tools - Contact Management - Customer Segmentation - Customizable Fields - Customizable Forms - Customizable Templates - Data Recovery - Drag & Drop - Email Distribution - Email Marketing - Email Monitoring - Email Templates - Email Tracking - Generative AI - Inbox Management - Mobile App - Multiple User Accounts - Prioritization - Process/Workflow Automation - Queue Management - Real-Time Analytics - Real-Time Monitoring - Real-Time Reporting - Reporting/Analytics - Response Management - Routing - Search/Filter - Shared Inboxes - Signature Management - Social Media Integration - Spam Blocker - Support Ticket Management - Tagging - Third-Party Integrations - Whitelisting/Blacklisting - Workflow Management [See all features](https://www.capterra.com/p/142975/Hiver/#features) ### Recognition Front is recognized as a top-rated tool in 1 Capterra Shortlist reports Hiver is recognized as a top-rated tool in 2 Capterra Shortlist reports ### Deployment & support Front Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Hiver Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Front - By Front - Located in United States - Founded in 2013 Hiver - By Hiver - Located in United States - Founded in 2011 ## 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