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Front vs Dynamics 365: Which is a better fit?

Updated on December 3rd, 2024
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Summary
Key features rated by users
Features selected based on 2,631 reviews from Customer Service users.
% Fit
Not enough reviews
Feature ratings
CRM
5.0
Support Ticket Management
3.2
Inbox Management
4.7
Email Management
4.8
Call Center Management
5.0
% Fit
Missing features
Feature ratings
CRM
4.4
Support Ticket Management
4.4
Inbox Management
NA
Email Management
4.4
Call Center Management
NA
User satisfaction
4.6
User reviews267
Ease of use
4.5
Functionality
4.4
Value for money
4.2
Customer support
4.4
4.4
User reviews5,769
Ease of use
4.1
Functionality
4.3
Value for money
4.1
Customer support
4.2
Price starts from
/user
Monthly subscription
Free version
Free trial
--
Not provided by vendor
Free version
Free trial
Best for

Not provided by vendor

Dynamics 365's plans can accommodate for households, individuals, or even enterprises.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
video-2bcf9d4c-635e-44ca-611a-08d92c6be272
Isabel Cristina C
Founder
3.0

Isabel C.: Hello. I am Isabel. I am the founder of my own company and I am rating Front in three. For more reviews, please look down below. Before trying Front, I had Meetingbird. It was a small plugin or add-on that allow me to schedule appointments through my email. I was in love with Meetingbird. Then I noticed that it was bought by Front. So I decided to try Front because of Meetingbird. The reason why I tried Front, besides of giving me the sense of our growing, fast growing and robust company, was that they allowed me to use the Meetingbird plugin, but also prepare the path for my growing company, because I see my company with a team bigger than right now. So I said, "I will do one learning curve and they will integrate all my team when it's time." Starting with Front was not that easy as I thought. It seems an intuitive app and I helped by email and with someone that reached me out and asked about my context and situation. What they warned me is that it was only for one person, it will be an overkill, as it ended up being. If you are considering trying Front, I will encourage you to do it if you are a team. If you are only you, it will be overwhelming. But Front, it's [Kaleed 00:02:00], it's fast growing. They are solid and their onboarding process is done by... They care, just that. But it will be with you in your growing process, but you have to start with a small team to give a shot to Front.

How Capterra sources reviews
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video-ff60a7d0-8421-4c70-7073-08db7e7d2253
Adoba Y
Product
4.0

Adoba: Hi everyone, my name is Adoba. I lead technical and product at Alphora, a team of roughly seven to nine. I rate Dynamics at a four out of five. So we use Dynamics most for sales and our marketing. The sales Microsoft relationship, sales is a big part of what we do. We also use the service part, which is the customer service. The marketing part of Microsoft Dynamics help us keep in touch with our customers and our sales reps with the product. So being in the Microsoft ecosystem is one of the best things with Dynamics. You have access to the entire product line that just works seamlessly together. Like I said, we do sales, CRM, marketing. All of those things are the individual products that we considered, but Microsoft was able to bring them together. The product for our sales, which we use the most, has really grown. The features that they've added has just been tremendous, and that's the best part about Microsoft Dynamics for us. I think there's always an issue with seat based billing, which is what we have with Dynamics today. I think that's just the biggest issue, and sometimes I think being part of the ecosystem of having access to Microsoft Dynamics to their products is an advantage but sometimes it can also be a disadvantage because, for us, we had everything siloed before in different other products but when we decided to use Dynamics we had to bring sales together into one product, bring marketing together into one product, bring our [inaudible 00:01:22] together into one product. That's sort of a disadvantage. I'm not sure how well these three things are able to work outside of each other if they're not connected under the same system so it was a huge consideration for us and I think for anyone who is wanting to use Dynamics.

How Capterra sources reviews
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User interface
132901 video thumbnail}
1 Video
157279 video thumbnail}
1 Video
132901
5 screenshots
157279
3 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Alerts/Escalation
207
Important
API
388
Important

Front

Top Features
9/37
  • Alerts/Escalation
  • Automated Routing
  • Call Center Management
  • Chatbot
  • Conversation Intelligence
  • CRM
  • Customer Portal
  • Dashboard
  • Data Security
  • Email Management
  • Gamification
  • Interaction Tracking
  • IVR
  • Key Performance Indicators
  • Knowledge Base Management
  • Language Detection
  • Live Chat
  • Mobile Access
  • Multi-Channel Communication
  • Multiple Data Sources
  • Predictive Analytics
  • Reporting & Statistics
  • Service Level Agreement (SLA) Management
  • Surveys & Feedback
  • Task Automation
  • Video Chat
  • Virtual Assistant
  • Voice Recognition
  • API
  • Autoresponders
  • Collaboration Tools
  • Customizable Fields
  • Inbox Management
  • Queue Management
  • Real-Time Monitoring
  • Support Ticket Management
  • Third-Party Integrations
See All features
Hide Customer Service Software Features -

Dynamics 365

5/37
Show Customer Service Software Features +
Front
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Dynamics 365
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Front
  • By Front
  • Located in United States
  • Founded in 2013
Dynamics 365
  • By Microsoft
  • Located in United States
  • Founded in 1975
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