# Compare Front vs ChurnZero 2026 | Capterra > Unsure of what to choose? Check Capterra to compare ChurnZero and Front based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/132901-157980/Front-vs-ChurnZero --- # ChurnZero vs Front Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: ChurnZeroFront2/4 selected [ChurnZero](https://www.capterra.com/p/157980/ChurnZero/)[4.7 (129)](https://www.capterra.com/p/157980/ChurnZero/reviews/) [Front](https://www.capterra.com/p/132901/Front/)[4.5 (286)](https://www.capterra.com/p/132901/Front/reviews/) [## ChurnZero](https://www.capterra.com/p/157980/ChurnZero/)[4.7 (129)](https://www.capterra.com/p/157980/ChurnZero/reviews/) Starting Price $12000.00/year Value-for-Money 4.7 Functionality 4.4 Ease of Use 4.3 Customer Service 4.9 Reviews Sentiment Based on [129 reviews](#user-reviews) Positive 127 Neutral 1 Negative 1 [## Front](https://www.capterra.com/p/132901/Front/)[4.5 (286)](https://www.capterra.com/p/132901/Front/reviews/) Starting Price $25.00/month Value-for-Money 4.1 Functionality 4.4 Ease of Use 4.5 Customer Service 4.4 Reviews Sentiment Based on [286 reviews](#user-reviews) Positive 259 Neutral 13 Negative 14 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Summary * * * Features in Customer Success Software Best performer 42 / 50 Only ChurnZero - Customer Experience Management - NPS of Customers - Real-Time Notifications 42 / 50 Only Front - AI Copilot - Chat/Messaging - Customizable Forms User satisfaction User satisfaction 4.7 User reviews[129](https://www.capterra.com/p/157980/ChurnZero/reviews/) Ease of use 4.3 Functionality 4.4 Value for money 4.7 Customer support 4.9 User satisfaction 4.5 User reviews[286](https://www.capterra.com/p/132901/Front/reviews/) Ease of use 4.5 Functionality 4.4 Value for money 4.1 Customer support 4.4 Price starts from Price starts from $12000Per Year - Free version - Free trial Price starts from $25Per User, Per Month - Free version - Free trial Best for Best for ChurnZero was designed for digital subscription businesses (SAAS, content, services) where customer engagement is key to Customer Success. Best for Technology, financial services, logistics, manufacturing, professional services, and travel industries. ## User reviews Pros & cons DS Des S. Manager, Customer Success > "It is incredibly flexible and configurable, allows a more holistic view of my data with stunning dashboards and their support / CSM team is incredible." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___7026588) PS Pauline S. CS Operations Senior Manager > "Custom dashboards not being included in the standard plan (we have to export the data every time outside CZ to provide the team with graphs), NPS Surveys available..." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2965709) DS Des S. Manager, Customer Success > "ChurnZero has been the most helpful CSM tool throughout my 13 years in customer success." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___7026588) JL Jess L. VP Customer Success > "For example, rules that site across the top of the system that restrict uses on sending plays to entire database without a manager review or plays that we would..." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3408621) VR Verified Reviewer Owner > "Churnzero was built to include analytics at its core, which is a benefit over competitors who use a data partner." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___6243356) JL Jess L. VP Customer Success > "Main problem is being able to dissect customer data across separate systems and being able to automate some of our proactive outreach efforts." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3408621) AI Asif I. VP, Services & Operations > "This rich and customised database can be queried and filtered using the excellent Segments feature which has the power to consolidate and filter the data you have,..." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___4435574) VC Vivia C. Ops Manager > "However, when it comes to multiple timelines and "journeys", things get messy and not as easy." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3539422) KS Katie S. Director of Customer Success > "One of the best features is the journeys, which act as a checklist and roadmap for how we will onboard and nurture a client when they start working with our company." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2936064) VR Verified Reviewer Customer Success Team Lead > "This structure is fine for single-site customers, but when a customer can have multiple products and subscriptions on their account, it gets clunky and mixed up..." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2952723) AS Ashley S. Director, Customer Success Operations > "ChurnZero integrations allow us to pull all of our customer data into one place and then action on key insights in a truly meaningful way." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2953559) VR Verified Reviewer Customer Success Team Lead > "This is because at the time of writing journeys and events are tied to accounts rather than subscriptions or sites, which is a level of abstraction the system is..." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2952723) AH Ali H. Manager, Technical Solutions > "We are currently using ChurnZero for our onboarding program, and it has automated all tasks and communication needed for onboarding our customers." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2955770) BN Brendan N. Sr. Manager, Global Renewals > "For example, if our CRM has duplicate accounts, it can be difficult to know which account to choose in the CZ search dropdown." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2949656) JL Jess L. VP Customer Success > "There is a lot of flexibility in trying different segmentation, plays etc out and always having the ability to download excel versions of the filtered reports." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3408621) KS Katie S. Director of Customer Success > "A couple of other notes is that they are now offering custom surveys, but only on the enterprise package, which was disappointing for us." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2936064) VR Verified Reviewer Customer Success Manager > "I like how you can send out a combination of email cadences (plays) but also tie in internal tasks for yourself, update account details, etc." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3415983) DM Doug M. Manager, Corporate Customer Success > "Second "negative" is the lack of flexibility with the default "dashboard" the command center." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2964465) VR Verified Reviewer Customer Success Team Lead > "Our ChurnZero CSM has been amazingly helpful, our onboarding specialist helped us navigate the hellscape that was our system previously, and the support team have..." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2952723) ER Edward R. Senior Manager, Customers, APAC > "We have a tricky requirement that isn't supported properly that makes us need certain workarounds." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2954556) TJ H. Chief Operating Officer > "Integrations are a breeze with them, which helps us remain flexible as we need new data in ChurnZero from various sources." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2953284) CA Chris A. Program Manager, Digital Experience > "In our instance at least, certain pages and reports can take some time to load." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3408525) VR Verified Reviewer Customer Success Team Lead > "Every journey we implement, every play we create, every report we run, makes us more process-driven and less reactionary." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2952723) EP Elizabeth P. Customer Success Manager > "We sometimes find CRM info doesn't integrate accurately" [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3418773) RS Reza S. Client Success Manager > "I love how customizable CZ is and how I have control over how a message is sent and add in my own voice if needed!" [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2953719) KS Katie S. Director of Customer Success > "The product design just doesn’t happen to include the most beautiful or user friendly UX." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2936064) BD Beatriz D. CS Ops > "Churnzero can also do great segmetation with all the information it has, and we can be really creative with how it works and can do." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2958261) JT James T. Senior Director, Customer Success > "Like least" is harsh terminology and there isn't really anything that meets the criteria of "not liking"." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3415212) YL Yvette L. Sr Client Success Manager > "I also save a lot of time from logging into my client's accounts to manually tracking their usage." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3412199) AG Ashley G. Business Analyst > "There are so many ways to do all the things that sometimes it can be a little confusing." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2957086) DM Doug M. Manager, Corporate Customer Success > "Through the entire sales/post sales process, our organization has felt like a priority, and the CZ team has seamlessly handled every curveball we've thrown." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2964465) BD Beatriz D. CS Ops > "Unfortunatelly it is not a cheap product, and it has some limitations." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2958261) AK Angela K. Account Manager > "Using the custom dashboards has been extremely beneficial and provides an overall view of all assigned clients." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3449728) VR Verified Reviewer Customer Success Manager > "I find switching between different tabs to be clunky and often discover that I did not actually click on the tab I thought I had and have to go re-click." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2461923) NS Nick S. Onboarding Trainer > "I also love the journey reports, as it's an easy way to see how many accounts are active, and which are on track, behind or stuck." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3418704) LL Levi L. Implementation Manager > "Our company had a hard time finding the right person/team to implement this." [See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2952954) [View Reviews](https://www.capterra.com/p/157980/ChurnZero/reviews/) NW Nancy W. Customer Care Representative > "Being on the front line on customer services it assist in channeling communication directly to customers, creates a friendly platform to..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6831065) Grey H. Director > "There’s also zero flexibility when product changes break existing workflows." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___7089787) EH Emily H. Marketing and Techology > "Front's collaboration, shared inbox system and ability to coordinate with people on my team, make it a necessity in our core tech stack." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6820328) KV Kinjal V. Carer > "With out Front, I can say that my customer service will affect us way down and with Front our business is driven like skyline." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6818092) Mai M. Managing Director > "Loving the automated workflow that has been super simple for our team to set up and implement as a powerful new tool to help us scale." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___7120549) Grey H. Director > "The Outlook integration is no longer a true two-way sync." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___7089787) JR Julie R. Supervisor > "The unified inbox is an amazing tool that makes getting communications out super efficient." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___7070637) BM Bryce M. Chief Marketing Officer > "Growth is 2 seat minimum and Scale is a 5 seat minimum. When I clicked to be contacted by sales I received this pushy email from..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4834793) TH Tamir H. GC > "Hotkeys make work go very quickly; snooze and send later work great; linking conversations, pinning docs in thread." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6838919) JE Jaime E. Jefe > "everything is a huge pile of emails. if the search function does not work and gives you a result, you have to waste huge amounts of time..." [See full review](https://www.capterra.com/p/132901/Front/#SoftwareAdvice___4811754) MH Mohamed H. engineer > "feels like having a powerful, centralized hub that effortlessly brings all customer communications together" [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6810547) AB Adam B. Operations Admin and Quality Control > "Crashing issues when email threads get really long." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6574030) JM Jay M. Director > "The interface is intuitive and easy to navigate, and the ability to assign emails, leave internal comments, and automate workflows has..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6734391) BO Breno O. Broker > "One thing that is bad in Front is that when you move a conversation to a different inbox, everyone who is not assigned to the 2nd inbox..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___5070001) FM Felipe M. Logistics Coordinator > "I like the most about Front the live chat feature it provides as comments in any email thread we have, it really allows our team members..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___5045745) Arjun K. Co-founder > "Fairly expensive if you don't use it for a large number of folks, AI features are pretty limited right now." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6101990) ZS Zoltan S. Developer > "It was so easy to integrate all the social media channels we wanted to be able to use all of them from the same interface." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6633672) JW Jamie W. Director > "The app lacks the Calendar feature, so if we're out and about, we're unable to check the calendar." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4492938) DC Dennis C. Medical Laboratory Technologist > "Customer support has been at optimal in my organization through Front." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6861709) GB Gloria B. Program Manager > "For instance, I'm trying to understand the SLA of the team when replying to messages, but the data is inaccurate because it also..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4350833) JM Jay M. Director > "Front has completely transformed the way our team manages email communication!" [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6734391) VR Verified Reviewer CPO > "For this even managing just a few users and their permission and settings is a real pain as long as you're not willing to upgread to the..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___3588989) TC Tim C. COO > "The difference from other systems we used to manage our email was instantly significant and improved efficiency and response times." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6023311) VR Verified Reviewer CPO > "Hiding essential/basic features in highly overpriced tiers is a disease a lot of SaaS tool have - a practice that really needs to end." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___3588989) CK Candice K. Operations Manager > "The internal comments and discussions keep everyone communicating effortlessly. When someone is out of the office we can easily assign a..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4493842) MB Mac B. Sales Channel Coordinator > "The mobile app is a bit glitchy when searching for keywords in emails, but that is all." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4147083) Desirae G. Owner > "As a business owner who does most of my communications via email, being able to have my personal and business emails in one place and..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___3620396) Shari G. Management Consultant Lead > "The only dislike I have is when I was first given access to it, I selected the option to log in with my work's Google account to make the..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___3618212) Arjun K. Co-founder > "It's easy to create visibility and work asynchronously on emails that would otherwise take multiple forwards and slack conversations." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6101990) VR Verified Reviewer CPO > "The pricing of Front is unintuitive - basic features like a user and team management are exclusive to the highest tier." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___3588989) EW Elizabeth W. Executive Assistant > "Front allows me to be in my executive's inbox with so many more sorting features than just sharing an email login." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4341071) VR Verified Reviewer Program Operations > "It will not work as a ticket management system. While you can have different team and individual inboxes, if one support agent "takes" a..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___2968098) SM Solomon M. Project manager > "It is a no code tool and we love it as it makes it easy and fast for is to automate our workflows" [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6294437) AH Arthur H. Customer Care Manager > "This product caused me to uninstall outlook from my computer." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4490910) TC Tim C. COO > "The internal team chat enhances communication and collaboration. " [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6023311) VR Verified Reviewer SDR Manager > "The user interface is a bit complicated and difficult to use for the new user." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___3539476) CM Clayton M. Sr. Manager Client Experience > "I found it to be very user friendly and intuitive." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6330588) CM Chris M. Director > "Had to have an argument over billing ~6 months ago, felt they tried to rip us off then implied I was a liar." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4492876) SM Solomon M. Project manager > "It gives is realtime collaboration with our staffs." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6294437) KK Kelly K. Business Support > "The initial launch can be intimidating without a little in-depth training." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4606504) CAC Cheryl Ann C. Customer Service Representative > "My overall experience with Front is it allows you work efficiently, keep in touch with your team at all times and overall just allows you..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4376800) CM Chris M. Director > "There are some services we don't use, but equally we don't pay for them." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4492876) IS Irfanudeen S. Senior Inside Sales Specialist > "The best about Front is we can easily share the files like pdf, docs, jpegs with the teammates." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___3788920) VR Verified Reviewer Director of Customer Success > "It's a disorganized jumble of communication." [See full review](https://www.capterra.com/p/132901/Front/#GetApp___4314338) KK Kelly K. Business Support > "We use Front daily and find that the flags/auto sorting and sharing ability is a great asset for our group." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4606504) SB Shelby B. Senior Operations Specialist > "We have a huge backlog of archived emails (Front also acts as customer documentation platform for us) so searching information can be..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___2323610) AA Andres A. Logistics Coordinator > "My overall experience with Front has been satisfactory, it has fulfilled all my expectations and has been crucial when it comes to keeping..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___5031132) Desirae G. Owner > "It's quite a pricey software for a small business." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___3620396) BO Breno O. Broker > "I like it a lot how we can keep our inbox organized." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___5070001) Patricio M. CEO - Co Founder > "It might be a little expensive, specially if you are just starting or at least the opportunity cost might be quite high compared with some..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___3081926) JW Jamie W. Director > "Being able to locate and assign emails to team members speeds up the process, and gives us a professional look." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4492938) VR Verified Reviewer Consultant > "The contact highlight is shockingly ailing in usefulness contrasted and the remainder of the application." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___3019026) IS Irfanudeen S. Senior Inside Sales Specialist > "I experienced a decent performance in the Front web version, and unstable mobile application format." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___3788920) JB Justin B. Sales Engineer > "Some of the "Comment" features were lacking--rich text formatting needed to be in markdown format, no pinned comments, closing edited..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___2363104) MB Mac B. Sales Channel Coordinator > "It's awesome to have all emails filtered into one inbox, and I appreciate being able to tag a coworker on an email." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4147083) SA Steve A. Database technician > "They redesigned the interface which made it harder to read. " [See full review](https://www.capterra.com/p/132901/Front/#Capterra___3425292) VR Verified Reviewer Inbound Sales Development Rep > "Easy to use, email management in one place for many different accounts is just WOW!" [See full review](https://www.capterra.com/p/132901/Front/#Capterra___5027202) VR Verified Reviewer Program Operations > "It was not easy to create a dashboard for the metrics that you use most." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___2968098) SAG Sydney Arin G. Blog Editor > "Really great for communication and collaboration." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___5002911) VR Verified Reviewer Program Operations > "Understanding the metrics tracking is extremely difficult and not user friendly." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___2968098) Ashley G. Editor > "For several years, our administrative team used Front and it improved our internal workflow and customer communications significantly." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4490766) VR Verified Reviewer Program Operations > "We should not have tried to use it as a ticketing system." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___2968098) VR Verified Reviewer Director of Customer Success > "It's nice for when you are retroactively researching communication with a client because it can pull it all together." [See full review](https://www.capterra.com/p/132901/Front/#GetApp___4314338) SF Stephanie F. Paralegla > "Also, sent messages disappear in team inboxes so we can’t track sent messages." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___2383011) SnF Solène F. Jurist > "Likewise, it is very simple to use, and it has a real added value : it enables us, as a team work, to chat in real time and to share files..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4370272) JL Joyce L. Lead Product Manager > "There have been significant price increases over the last few years since we've started using the software. While we'd like to have more..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___2373951) SnF Solène F. Jurist > "Likewise, it is very simple to use, and it has a real added value : it enables us, as a team work, to chat in real time and to share files..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4370272) Laurens P. Backoffice employee > "At the moment, there is but 1 thing I dislike. When you’ve just sent a new e-mail, it takes a while to show up in the ‘sent’ folder." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___2247535) Shari G. Management Consultant Lead > "It's a really great software and I wish I could use it for every email/ticket customer support role I'm ever in." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___3618212) IC Isabel C. Consultant > "I really did not listen to the sales rep, he warn me, literally said: if you ar going to use it only for the scheduling links features it..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___2719603) EW Elizabeth W. Executive Assistant > "Assigning emails helps us get work done without an extra conversation." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4341071) LL Lauren L. Senior Operations Coordinator > "Front tended to have quite a few outages and crashes that impacted our workflow heavily." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___2412666) AG Adrian G. Virtual Assistant > "Communication within teams is enhanced as well as any collaboration between them." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___3698755) DD David D. Loan Consultant Associate > "In addition, it does have trouble loading every once in a while, and requires a hard reset." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___2282493) SnF Solène F. Jurist > "It is to the point that it has surpassed other mail tools such as Gmail." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4370272) SB Sandrine B. CEO > "The interface is not so easy to learn and the contact feature is not customizable enough" [See full review](https://www.capterra.com/p/132901/Front/#Capterra___2374321) SnF Solène F. Jurist > "It is to the point that it has surpassed other mail tools such as Gmail." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4370272) JS Jessica S. Co-founder > "There are issues with the canned responses that make it not 100% efficient." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___2187490) CR Corene R. Legal Editor > "I can access my tasks for the day easily and complete them in time." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4104249) Laurens P. Backoffice employee > "This delay, especially when one sends many e-mails, is particularly annoying." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___2247535) [View Reviews](https://www.capterra.com/p/132901/Front/reviews/) ## User interface 4.73 (129) [Front](https://www.capterra.com/p/132901/Front/) 4.54 (286) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features ChurnZero 42/50 - Account Alerts - Account Management - Activity Dashboard - Activity Tracking - AI Copilot - API - Chat/Messaging - Churn Management - Collaboration Tools - Communication Management - Configurable Workflow - Contact Management - CRM - Customer Database - Customer Engagement - Customer Experience Management - Customer History - Customer Management - Customer Segmentation - Customizable Branding - Customizable Forms - Customizable Reports - Customizable Templates - Drag & Drop - Email Management - Engagement Tracking - Event Triggered Actions - Feedback Management - Generative AI - Health Score - Knowledge Base Management - Monitoring - Multi-Channel Communication - Multi-Language - NPS of Customers - Onboarding - Performance Metrics - Real-Time Data - Real-Time Notifications - Renewal Management - Reporting/Analytics - Reporting & Statistics - Revenue Management - Social Media Integration - Survey/Poll Management - Surveys & Feedback - Task Management - Third-Party Integrations - Usage Tracking/Analytics - Widgets [See all features](https://www.capterra.com/p/157980/ChurnZero/#features) Front 42/50 - Account Alerts - Account Management - Activity Dashboard - Activity Tracking - AI Copilot - API - Chat/Messaging - Churn Management - Collaboration Tools - Communication Management - Configurable Workflow - Contact Management - CRM - Customer Database - Customer Engagement - Customer Experience Management - Customer History - Customer Management - Customer Segmentation - Customizable Branding - Customizable Forms - Customizable Reports - Customizable Templates - Drag & Drop - Email Management - Engagement Tracking - Event Triggered Actions - Feedback Management - Generative AI - Health Score - Knowledge Base Management - Monitoring - Multi-Channel Communication - Multi-Language - NPS of Customers - Onboarding - Performance Metrics - Real-Time Data - Real-Time Notifications - Renewal Management - Reporting/Analytics - Reporting & Statistics - Revenue Management - Social Media Integration - Survey/Poll Management - Surveys & Feedback - Task Management - Third-Party Integrations - Usage Tracking/Analytics - Widgets [See all features](https://www.capterra.com/p/132901/Front/#features) ### Recognition ChurnZero is recognized as a top-rated tool in 2 Capterra Shortlist reports Front is recognized as a top-rated tool in 1 Capterra Shortlist reports ### Deployment & support ChurnZero Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Front Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details ChurnZero - By ChurnZero - Located in United States - Founded in 2015 Front - By Front - Located in United States - Founded in 2013 ## Popular Comparisons [ChurnZero](https://www.capterra.com/p/157980/ChurnZero/)[4.73 (129)](https://www.capterra.com/p/157980/ChurnZero/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $12000/year Price $15/month 4.4 Features 4.6 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-157980/LiveAgent-vs-ChurnZero) [Front](https://www.capterra.com/p/132901/Front/)[4.54 (286)](https://www.capterra.com/p/132901/Front/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,781)](https://www.capterra.com/p/61368/Salesforce/reviews/) $25/month Price $25/month 4.4 Features 4.4 4.5 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-132901/Salesforce-vs-Front) [ChurnZero](https://www.capterra.com/p/157980/ChurnZero/)[4.73 (129)](https://www.capterra.com/p/157980/ChurnZero/reviews/) vs [monday CRM](https://www.capterra.com/p/245800/Monday-CRM/)[4.69 (461)](https://www.capterra.com/p/245800/Monday-CRM/reviews/) $12000/year Price $12/month 4.4 Features 4.5 4.3 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/157980-245800/ChurnZero-vs-Monday-CRM) [Front](https://www.capterra.com/p/132901/Front/)[4.54 (286)](https://www.capterra.com/p/132901/Front/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) $25/month Price $39/month 4.4 Features 4.4 4.5 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/132901-164283/Front-vs-Zendesk) [ChurnZero](https://www.capterra.com/p/157980/ChurnZero/)[4.73 (129)](https://www.capterra.com/p/157980/ChurnZero/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) $12000/year Price $39/month 4.4 Features 4.4 4.3 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/157980-164283/ChurnZero-vs-Zendesk) [Front](https://www.capterra.com/p/132901/Front/)[4.54 (286)](https://www.capterra.com/p/132901/Front/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $25/month Price $15/month 4.4 Features 4.6 4.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-132901/LiveAgent-vs-Front) [ChurnZero](https://www.capterra.com/p/157980/ChurnZero/)[4.73 (129)](https://www.capterra.com/p/157980/ChurnZero/reviews/) vs [HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/)[4.43 (189)](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/) $12000/year Price $15/month 4.4 Features 4.1 4.3 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/157980-182476/ChurnZero-vs-HubSpot-Service-Hub) [Front](https://www.capterra.com/p/132901/Front/)[4.54 (286)](https://www.capterra.com/p/132901/Front/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,721)](https://www.capterra.com/p/62194/LiveChat/reviews/) $25/month Price $25/month 4.4 Features 4.5 4.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-132901/LiveChat-vs-Front) [ChurnZero](https://www.capterra.com/p/157980/ChurnZero/)[4.73 (129)](https://www.capterra.com/p/157980/ChurnZero/reviews/) vs [eWay-CRM](https://www.capterra.com/p/152769/eWay-CRM/)[4.47 (822)](https://www.capterra.com/p/152769/eWay-CRM/reviews/) $12000/year Price $20/month 4.4 Features 4.3 4.3 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/152769-157980/eWay-CRM-vs-ChurnZero) [Front](https://www.capterra.com/p/132901/Front/)[4.54 (286)](https://www.capterra.com/p/132901/Front/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,415)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $25/month Price $19/month 4.4 Features 4.3 4.5 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-132901/Freshdesk-vs-Front) [ChurnZero](https://www.capterra.com/p/157980/ChurnZero/)[4.73 (129)](https://www.capterra.com/p/157980/ChurnZero/reviews/) vs [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) $12000/year Price $20/month 4.4 Features 4.5 4.3 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/157980-169505/ChurnZero-vs-Zoho-Desk) [Front](https://www.capterra.com/p/132901/Front/)[4.54 (286)](https://www.capterra.com/p/132901/Front/reviews/) vs [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) $25/month Price $0/month 4.4 Features 4.6 4.5 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/132901-144040/Front-vs-Tidio-Chat)