# Compare Front vs Shift 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Front and Shift based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/132901-169851/Front-vs-Shift

---

# Front vs Shift Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

FrontShift2/4 selected

[Front](https://www.capterra.com/p/132901/Front/)[4.5 (286)](https://www.capterra.com/p/132901/Front/reviews/)

[Shift](https://www.capterra.com/p/169851/Shift/)[4.3 (327)](https://www.capterra.com/p/169851/Shift/reviews/)

[## Front](https://www.capterra.com/p/132901/Front/)[4.5 (286)](https://www.capterra.com/p/132901/Front/reviews/)

Starting Price

$25.00/month

Value-for-Money

4.1

Functionality

4.4

Ease of Use

4.5

Customer Service

4.4

Reviews Sentiment

Based on [286 reviews](#user-reviews)

Positive

259

Neutral

13

Negative

14

[## Shift](https://www.capterra.com/p/169851/Shift/)[4.3 (327)](https://www.capterra.com/p/169851/Shift/reviews/)

Starting Price

$149.00/year

Value-for-Money

4.2

Functionality

4.3

Ease of Use

4.5

Customer Service

4.3

Reviews Sentiment

Based on [327 reviews](#user-reviews)

Positive

285

Neutral

26

Negative

16

What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 11,536 reviews from email management software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

70%Fit

Not enough reviews

Feature ratings

Mobile App

\--

Email Distribution

4.5

Inbox Management

4.5

Email Monitoring

4.3

Access Controls/Permissions

4.3

61%Fit

Missing features

Feature ratings

Mobile App

NA

Email Distribution

4.6

Inbox Management

4.3

Email Monitoring

4.1

Access Controls/Permissions

NA

User satisfaction

User satisfaction

4.5

User reviews[286](https://www.capterra.com/p/132901/Front/reviews/)

Ease of use

4.5

Functionality

4.4

Value for money

4.1

Customer support

4.4

User satisfaction

4.3

User reviews[327](https://www.capterra.com/p/169851/Shift/reviews/)

Ease of use

4.5

Functionality

4.3

Value for money

4.2

Customer support

4.3

Price starts from

Price starts from

$25Per User, Per Month

-   Free version
-   Free trial

Price starts from

$149Flat Rate, Per Year

-   Free version
-   Free trial

Best for

Best for

Technology, financial services, logistics, manufacturing, professional services, and travel industries.

Best for

Shift is designed for anyone who spends the majority of their day online.

## User reviews

Pros & cons

NW

Nancy W.

Customer Care Representative

> "Being on the front line on customer services it assist in channeling communication directly to customers, creates a friendly platform to..."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___6831065)

Grey H.

Director

> "There’s also zero flexibility when product changes break existing workflows."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___7089787)

EH

Emily H.

Marketing and Techology

> "Front's collaboration, shared inbox system and ability to coordinate with people on my team, make it a necessity in our core tech stack."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___6820328)

KV

Kinjal V.

Carer

> "With out Front, I can say that my customer service will affect us way down and with Front our business is driven like skyline."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___6818092)

JR

Julie R.

Supervisor

> "The unified inbox is an amazing tool that makes getting communications out super efficient."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___7070637)

Grey H.

Director

> "The Outlook integration is no longer a true two-way sync."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___7089787)

TH

Tamir H.

GC

> "Hotkeys make work go very quickly; snooze and send later work great; linking conversations, pinning docs in thread."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___6838919)

BM

Bryce M.

Chief Marketing Officer

> "Growth is 2 seat minimum and Scale is a 5 seat minimum. When I clicked to be contacted by sales I received this pushy email from \[sensitive..."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___4834793)

MH

Mohamed H.

engineer

> "feels like having a powerful, centralized hub that effortlessly brings all customer communications together"

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___6810547)

JE

Jaime E.

Jefe

> "everything is a huge pile of emails. if the search function does not work and gives you a result, you have to waste huge amounts of time..."

[See full review](https://www.capterra.com/p/132901/Front/#SoftwareAdvice___4811754)

JM

Jay M.

Director

> "The interface is intuitive and easy to navigate, and the ability to assign emails, leave internal comments, and automate workflows has..."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___6734391)

AB

Adam B.

Operations Admin and Quality Control

> "Crashing issues when email threads get really long."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___6574030)

FM

Felipe M.

Logistics Coordinator

> "I like the most about Front the live chat feature it provides as comments in any email thread we have, it really allows our team members to..."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___5045745)

BO

Breno O.

Broker

> "One thing that is bad in Front is that when you move a conversation to a different inbox, everyone who is not assigned to the 2nd inbox..."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___5070001)

ZS

Zoltan S.

Developer

> "It was so easy to integrate all the social media channels we wanted to be able to use all of them from the same interface."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___6633672)

Arjun K.

Co-founder

> "Fairly expensive if you don't use it for a large number of folks, AI features are pretty limited right now."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___6101990)

DC

Dennis C.

Medical Laboratory Technologist

> "Customer support has been at optimal in my organization through Front."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___6861709)

JW

Jamie W.

Director

> "The app lacks the Calendar feature, so if we're out and about, we're unable to check the calendar."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___4492938)

SM

Solomon M.

Project manager

> "It is a no code tool and we love it as it makes it easy and fast for is to automate our workflows"

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___6294437)

GB

Gloria B.

Program Manager

> "For instance, I'm trying to understand the SLA of the team when replying to messages, but the data is inaccurate because it also calculates..."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___4350833)

SM

Solomon M.

Project manager

> "It gives is realtime collaboration with our staffs."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___6294437)

VR

Verified Reviewer

CPO

> "For this even managing just a few users and their permission and settings is a real pain as long as you're not willing to upgread to the..."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___3588989)

JM

Jay M.

Director

> "Front has completely transformed the way our team manages email communication!"

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___6734391)

VR

Verified Reviewer

CPO

> "Hiding essential/basic features in highly overpriced tiers is a disease a lot of SaaS tool have - a practice that really needs to end."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___3588989)

TC

Tim C.

COO

> "The difference from other systems we used to manage our email was instantly significant and improved efficiency and response times."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___6023311)

MB

Mac B.

Sales Channel Coordinator

> "The mobile app is a bit glitchy when searching for keywords in emails, but that is all."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___4147083)

CK

Candice K.

Operations Manager

> "The internal comments and discussions keep everyone communicating effortlessly. When someone is out of the office we can easily assign a..."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___4493842)

Shari G.

Management Consultant Lead

> "The only dislike I have is when I was first given access to it, I selected the option to log in with my work's Google account to make the..."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___3618212)

Desirae G.

Owner

> "As a business owner who does most of my communications via email, being able to have my personal and business emails in one place and being..."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___3620396)

VR

Verified Reviewer

CPO

> "The pricing of Front is unintuitive - basic features like a user and team management are exclusive to the highest tier."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___3588989)

Arjun K.

Co-founder

> "It's easy to create visibility and work asynchronously on emails that would otherwise take multiple forwards and slack conversations."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___6101990)

VR

Verified Reviewer

Program Operations

> "It will not work as a ticket management system. While you can have different team and individual inboxes, if one support agent "takes" a..."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___2968098)

EW

Elizabeth W.

Executive Assistant

> "Front allows me to be in my executive's inbox with so many more sorting features than just sharing an email login."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___4341071)

AH

Arthur H.

Customer Care Manager

> "This product caused me to uninstall outlook from my computer."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___4490910)

TC

Tim C.

COO

> "The internal team chat enhances communication and collaboration. "

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___6023311)

VR

Verified Reviewer

SDR Manager

> "The user interface is a bit complicated and difficult to use for the new user."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___3539476)

SM

Solomon M.

Project manager

> "The customer service is good."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___6294437)

CM

Chris M.

Director

> "Had to have an argument over billing ~6 months ago, felt they tried to rip us off then implied I was a liar."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___4492876)

CM

Clayton M.

Sr. Manager Client Experience

> "I found it to be very user friendly and intuitive."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___6330588)

KK

Kelly K.

Business Support

> "The initial launch can be intimidating without a little in-depth training."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___4606504)

CAC

Cheryl Ann C.

Customer Service Representative

> "My overall experience with Front is it allows you work efficiently, keep in touch with your team at all times and overall just allows you..."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___4376800)

CM

Chris M.

Director

> "There are some services we don't use, but equally we don't pay for them."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___4492876)

IS

Irfanudeen S.

Senior Inside Sales Specialist

> "The best about Front is we can easily share the files like pdf, docs, jpegs with the teammates."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___3788920)

VR

Verified Reviewer

Director of Customer Success

> "It's a disorganized jumble of communication."

[See full review](https://www.capterra.com/p/132901/Front/#GetApp___4314338)

KK

Kelly K.

Business Support

> "We use Front daily and find that the flags/auto sorting and sharing ability is a great asset for our group."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___4606504)

SB

Shelby B.

Senior Operations Specialist

> "We have a huge backlog of archived emails (Front also acts as customer documentation platform for us) so searching information can be super..."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___2323610)

AA

Andres A.

Logistics Coordinator

> "My overall experience with Front has been satisfactory, it has fulfilled all my expectations and has been crucial when it comes to keeping..."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___5031132)

Desirae G.

Owner

> "It's quite a pricey software for a small business."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___3620396)

BO

Breno O.

Broker

> "I like it a lot how we can keep our inbox organized."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___5070001)

Patricio M.

CEO - Co Founder

> "It might be a little expensive, specially if you are just starting or at least the opportunity cost might be quite high compared with some..."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___3081926)

JW

Jamie W.

Director

> "Being able to locate and assign emails to team members speeds up the process, and gives us a professional look."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___4492938)

VR

Verified Reviewer

Consultant

> "The contact highlight is shockingly ailing in usefulness contrasted and the remainder of the application."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___3019026)

IS

Irfanudeen S.

Senior Inside Sales Specialist

> "I experienced a decent performance in the Front web version, and unstable mobile application format."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___3788920)

JB

Justin B.

Sales Engineer

> "Some of the "Comment" features were lacking--rich text formatting needed to be in markdown format, no pinned comments, closing edited..."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___2363104)

MB

Mac B.

Sales Channel Coordinator

> "It's awesome to have all emails filtered into one inbox, and I appreciate being able to tag a coworker on an email."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___4147083)

SA

Steve A.

Database technician

> "They redesigned the interface which made it harder to read. "

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___3425292)

VR

Verified Reviewer

Inbound Sales Development Rep

> "Easy to use, email management in one place for many different accounts is just WOW!"

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___5027202)

VR

Verified Reviewer

Program Operations

> "It was not easy to create a dashboard for the metrics that you use most."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___2968098)

SAG

Sydney Arin G.

Blog Editor

> "Really great for communication and collaboration."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___5002911)

VR

Verified Reviewer

Program Operations

> "Understanding the metrics tracking is extremely difficult and not user friendly."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___2968098)

Ashley G.

Editor

> "For several years, our administrative team used Front and it improved our internal workflow and customer communications significantly."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___4490766)

VR

Verified Reviewer

Program Operations

> "We should not have tried to use it as a ticketing system."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___2968098)

VR

Verified Reviewer

Director of Customer Success

> "It's nice for when you are retroactively researching communication with a client because it can pull it all together."

[See full review](https://www.capterra.com/p/132901/Front/#GetApp___4314338)

JL

John L.

Director

> "I'm also unable to change my Download Location in my preferences, it simply doesn't work when I try to change this."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___2131543)

SnF

Solène F.

Jurist

> "Likewise, it is very simple to use, and it has a real added value : it enables us, as a team work, to chat in real time and to share files..."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___4370272)

SF

Stephanie F.

Paralegla

> "Also, sent messages disappear in team inboxes so we can’t track sent messages."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___2383011)

SnF

Solène F.

Jurist

> "Likewise, it is very simple to use, and it has a real added value : it enables us, as a team work, to chat in real time and to share files..."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___4370272)

JL

Joyce L.

Lead Product Manager

> "There have been significant price increases over the last few years since we've started using the software. While we'd like to have more..."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___2373951)

Shari G.

Management Consultant Lead

> "It's a really great software and I wish I could use it for every email/ticket customer support role I'm ever in."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___3618212)

AG

Adam G.

Director of the board

> "I'm disappointed that software creators these days seem to lure customers in with low prices to build their base and then raise the prices..."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___2127919)

EW

Elizabeth W.

Executive Assistant

> "Assigning emails helps us get work done without an extra conversation."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___4341071)

Laurens P.

Backoffice employee

> "At the moment, there is but 1 thing I dislike. When you’ve just sent a new e-mail, it takes a while to show up in the ‘sent’ folder."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___2247535)

AG

Adrian G.

Virtual Assistant

> "Communication within teams is enhanced as well as any collaboration between them."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___3698755)

IC

Isabel C.

Consultant

> "I really did not listen to the sales rep, he warn me, literally said: if you ar going to use it only for the scheduling links features it..."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___2719603)

SnF

Solène F.

Jurist

> "It is to the point that it has surpassed other mail tools such as Gmail."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___4370272)

LL

Lauren L.

Senior Operations Coordinator

> "Front tended to have quite a few outages and crashes that impacted our workflow heavily."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___2412666)

SnF

Solène F.

Jurist

> "It is to the point that it has surpassed other mail tools such as Gmail."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___4370272)

DD

David D.

Loan Consultant Associate

> "In addition, it does have trouble loading every once in a while, and requires a hard reset."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___2282493)

CR

Corene R.

Legal Editor

> "I can access my tasks for the day easily and complete them in time."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___4104249)

SB

Sandrine B.

CEO

> "The interface is not so easy to learn and the contact feature is not customizable enough"

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___2374321)

[View Reviews](https://www.capterra.com/p/132901/Front/reviews/)

FO

Feraud O.

Owner

> "That I can manage all our business email account (8 accounts) from on place easily and open tabs that are connect to..."

[See full review](https://www.capterra.com/p/169851/Shift/#Capterra___6849000)

KP

Keyur P.

CTO

> "Specifically if I search for a document on Google Drive and open in a new tab the app would crash."

[See full review](https://www.capterra.com/p/169851/Shift/#SoftwareAdvice___6246239)

HT

Hubert T.

CEO

> "I own a digital strategy agency, so i have to access multiple email accounts, multiple sessions across social media and..."

[See full review](https://www.capterra.com/p/169851/Shift/#Capterra___6881069)

SM

Samantha M.

owner

> "I was required to use Google to get to the Shift instructions I needed and none of it was correct for what was on my..."

[See full review](https://www.capterra.com/p/169851/Shift/#SoftwareAdvice___6289512)

FO

Feraud O.

Owner

> "Amazing, we use Shift daily for all our email accounts and also apps such as Whatapp, Assana, Agency Analytics and..."

[See full review](https://www.capterra.com/p/169851/Shift/#Capterra___6849000)

SM

Samantha M.

owner

> "From trying to adjust settings to linking accounts, every step was infuriating and time consuming as I constantly went..."

[See full review](https://www.capterra.com/p/169851/Shift/#SoftwareAdvice___6289512)

MG

Matt G.

IT Consultant

> "Shift is awesome at consolidating all these accounts, creating unified calendars, integrating with other apps and making..."

[See full review](https://www.capterra.com/p/169851/Shift/#Capterra___6630774)

CB

Chad B.

Creative Director

> "The notification badges and use of web plugins can be inconsistent/glitchy at times. "

[See full review](https://www.capterra.com/p/169851/Shift/#Capterra___6451952)

JN

Jeff N.

Director-CEO

> "I use it daily for my business and its nice to be able to quickly switch between platforms without actually leaving the..."

[See full review](https://www.capterra.com/p/169851/Shift/#Capterra___6819690)

TT

Tyler T.

Director

> "The app will sometimes lag or quit...and then can be difficult to get onto my extended browser."

[See full review](https://www.capterra.com/p/169851/Shift/#Capterra___6451079)

SJ

Shelby J.

Founder and Designer

> "It keeps my tools and communication organized and helps cut down on distractions."

[See full review](https://www.capterra.com/p/169851/Shift/#Capterra___6846155)

KP

Keyur P.

CTO

> "I have tried to use Shift on 3 different devices (1 PC and 2 Mac) and its been terrible experience."

[See full review](https://www.capterra.com/p/169851/Shift/#SoftwareAdvice___6246239)

TB

Tyson B.

VP Business Development

> "I love the option to integrate multiple email addresses into one place, while still keeping them separated."

[See full review](https://www.capterra.com/p/169851/Shift/#Capterra___6631090)

VR

Verified Reviewer

CSM

> "I am appalled that they have the audacity to raise prices despite no shipping meaningful updates or clearing out bugs..."

[See full review](https://www.capterra.com/p/169851/Shift/#Capterra___4813542)

JN

Jeff N.

Director-CEO

> "I like that they are constantly improving it as it lets me know that the developers care about the quality of the..."

[See full review](https://www.capterra.com/p/169851/Shift/#Capterra___6819690)

Michael C.

CEO

> "Logins are messed up between workspaces which causes incorrect accounts to log into the incorrect workspace."

[See full review](https://www.capterra.com/p/169851/Shift/#GetApp___6217661)

TB

Tyson B.

VP Business Development

> "Being able to use multiple email addresses and other applications, all in one app is a game changer."

[See full review](https://www.capterra.com/p/169851/Shift/#Capterra___6631090)

JC

Jake C.

VP

> "Absolute BS privacy policy and impossible to cancel"

[See full review](https://www.capterra.com/p/169851/Shift/#Capterra___6578486)

SJ

Shelby J.

Founder and Designer

> "It saves me time and helps me feel more organized throughout the day."

[See full review](https://www.capterra.com/p/169851/Shift/#Capterra___6846155)

Michael C.

CEO

> "They do not even allow you to mute notifications."

[See full review](https://www.capterra.com/p/169851/Shift/#GetApp___6217661)

TK

Timothy K.

Employee

> "I rely on it at work every day, to handle email quickly and efficiently and without losing track of any. "

[See full review](https://www.capterra.com/p/169851/Shift/#Capterra___6630843)

NP

Nia P.

CEO

> "The cost, customer service, and functionality was lacking in some spaces."

[See full review](https://www.capterra.com/p/169851/Shift/#Capterra___6107129)

Norman M.

Partner, Digital

> "It’s by far my most used app as all my main tools I use ever day are integrated."

[See full review](https://www.capterra.com/p/169851/Shift/#Capterra___6857590)

KP

Keyur P.

CTO

> "Very unreliable and keeps crashing"

[See full review](https://www.capterra.com/p/169851/Shift/#SoftwareAdvice___6246239)

CB

Chad B.

Creative Director

> "It gets heavy use from me each day, and the integration with all the platforms seems pretty solid."

[See full review](https://www.capterra.com/p/169851/Shift/#Capterra___6451952)

Torre C.

Owner

> "Shift seems to be incapable of keeping accounts logged in the same amount as a normal browser, leading to the..."

[See full review](https://www.capterra.com/p/169851/Shift/#Capterra___2901386)

CJ

Christopher J.

CEO

> "Super super efficiency and easy across work, personal, alumni, etc."

[See full review](https://www.capterra.com/p/169851/Shift/#Capterra___6845906)

Torre C.

Owner

> "While I did try to use Shift (the paid version) for over a year, it just was never as efficient as it promised to be due..."

[See full review](https://www.capterra.com/p/169851/Shift/#Capterra___2901386)

JN

Jordan N.

Senior PPC Specialist

> "Integration is easy, just log in once and Shift always remembers which account is which."

[See full review](https://www.capterra.com/p/169851/Shift/#Capterra___6658841)

QS

Qudsia S.

Student

> "I dislike that this software isn't available on mobile devices."

[See full review](https://www.capterra.com/p/169851/Shift/#Capterra___3706408)

AT

Adrian T.

Executive Pastor

> "Managing multiple Google accounts with ease."

[See full review](https://www.capterra.com/p/169851/Shift/#Capterra___6455146)

Greg A.

Founder & Creative Director

> "The fact that the email can only be setup to work with major platform email systems like Gmail and 365 is frustrating."

[See full review](https://www.capterra.com/p/169851/Shift/#Capterra___2867775)

MG

Matt G.

IT Consultant

> "With Shift's integration it makes working a breeze."

[See full review](https://www.capterra.com/p/169851/Shift/#Capterra___6630774)

VR

Verified Reviewer

CEO

> "Unstable, crashes, resource heavy, and doesn't fully free memory when closed."

[See full review](https://www.capterra.com/p/169851/Shift/#Capterra___2846733)

SA

Sam A.

Director

> "It certainly streamlines my workflow."

[See full review](https://www.capterra.com/p/169851/Shift/#Capterra___6637899)

HM

Harel M.

Web developer

> "Also technical problems (bug, crashes, blank pages) occur from time to time."

[See full review](https://www.capterra.com/p/169851/Shift/#Capterra___3303529)

RB

Rebecca B.

Freelance social media manager

> "I love Shift for how it allows me to zoom about my different workspaces."

[See full review](https://www.capterra.com/p/169851/Shift/#Capterra___6048033)

RQ

Roger Q.

Founding Partner

> "At times, this has slowed my PC down significantly, requiring a reboot."

[See full review](https://www.capterra.com/p/169851/Shift/#Capterra___3324197)

SK

Sara K.

Founder

> "It's worth every dollar I spend on it!"

[See full review](https://www.capterra.com/p/169851/Shift/#Capterra___6860731)

VR

Verified Reviewer

CEO

> "Wanted to like Shift -- unfortunately it was similar to Sidekick and had to uninstall."

[See full review](https://www.capterra.com/p/169851/Shift/#Capterra___2846733)

CB

Chad B.

Creative Director

> "Fantastic and a huge time saver, part of my everyday work experience."

[See full review](https://www.capterra.com/p/169851/Shift/#Capterra___6451952)

RQ

Roger Q.

Founding Partner

> "Shift can be very resource intensive if you leave it open."

[See full review](https://www.capterra.com/p/169851/Shift/#Capterra___3324197)

TK

Timothy K.

Employee

> "Shift is the best email client I've ever used. "

[See full review](https://www.capterra.com/p/169851/Shift/#Capterra___6630843)

Reid K.

Growth & Ops Specialist

> "There's no indication that they're even trying to solve the 2FA problem. And no customer support team to reach out to,..."

[See full review](https://www.capterra.com/p/169851/Shift/#Capterra___2208578)

MG

Matt G.

IT Consultant

> "Support is always responsive and super helpful."

[See full review](https://www.capterra.com/p/169851/Shift/#Capterra___6630774)

Hana P.

Virtual Assistant

> "Microsoft Outlook doesn't work as well as Gmail accounts, so I still use a browser for Outlook."

[See full review](https://www.capterra.com/p/169851/Shift/#Capterra___2397629)

MG

Matt G.

IT Consultant

> "It's very intuitive to implement."

[See full review](https://www.capterra.com/p/169851/Shift/#Capterra___6630774)

RO

Robyn O.

Co-Founder

> "This software completely slowed down my computer, it was almost impossible to get any tasks done for myself and the same..."

[See full review](https://www.capterra.com/p/169851/Shift/#Capterra___2727140)

Steven A.

Marketing Specialist

> "Also made it very easy to separate workspaces."

[See full review](https://www.capterra.com/p/169851/Shift/#Capterra___4877620)

David D.

Principal

> "When using Google Meet within this program, it doesn't allow the screen to be shared."

[See full review](https://www.capterra.com/p/169851/Shift/#Capterra___2676185)

HH

Heath H.

Manager

> "I found Shift to be helpful in someways, but not in every way."

[See full review](https://www.capterra.com/p/169851/Shift/#Capterra___4850190)

PC

Philip C.

Content Creator

> "The only con is that some people, like me for instance, might fail to notice the fine print and think they're getting..."

[See full review](https://www.capterra.com/p/169851/Shift/#Capterra___2091004)

SG

Seb G.

Partner

> "Shift is a fantastic bit of a software and it worked incredibly well for me for a long time - helping me manage my inbox..."

[See full review](https://www.capterra.com/p/169851/Shift/#Capterra___4299941)

Hana P.

Virtual Assistant

> "I hope they remedy the MacBook usage dilemma because it often slows my computer down."

[See full review](https://www.capterra.com/p/169851/Shift/#Capterra___2397629)

BoP

Bartłomiej P.

Head of PMO

> "The concept of workspaces grouping different tools around for example specific project helps focus and keeping..."

[See full review](https://www.capterra.com/p/169851/Shift/#Capterra___3092955)

Chris W.

VP Product

> "LastPass stops working sometimes and you have to go through the setup process again to get it working."

[See full review](https://www.capterra.com/p/169851/Shift/#Capterra___2446794)

VR

Verified Reviewer

President

> "Their acceptance of credit card payments before trying the product is very good."

[See full review](https://www.capterra.com/p/169851/Shift/#Capterra___3570431)

Ryan K.

CEO & Founder

> "It also routinely LOGGED ME OUT of my logged in accounts."

[See full review](https://www.capterra.com/p/169851/Shift/#Capterra___2439063)

Elliott G.

Web Developer

> "Would be a great tool if it worked and then saved any time."

[See full review](https://www.capterra.com/p/169851/Shift/#Capterra___3572287)

Chris W.

VP Product

> "Android web messages stopped working and I'm not sure why."

[See full review](https://www.capterra.com/p/169851/Shift/#Capterra___2446794)

PC

Philip C.

Content Creator

> "Pro allows unlimited email accounts and apps along with the ability to do a unified search across all accounts and apps."

[See full review](https://www.capterra.com/p/169851/Shift/#Capterra___2091004)

Ryan K.

CEO & Founder

> "Support was good, but they haven't fixed my issues."

[See full review](https://www.capterra.com/p/169851/Shift/#Capterra___2439063)

[View Reviews](https://www.capterra.com/p/169851/Shift/reviews/)

## User interface

4.54 (286)

[Shift](https://www.capterra.com/p/169851/Shift/)

4.33 (327)

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

Activity Dashboard

150

Important

AI Copilot

120

Important

Front

Top features

46/47

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Archiving & Retention
-   Autoresponders
-   Campaign Analytics
-   Campaign Management
-   Canned Responses
-   Chat/Messaging
-   Collaboration Tools
-   Contact Management
-   Customer Segmentation
-   Customizable Fields
-   Customizable Forms
-   Customizable Templates
-   Data Recovery
-   Drag & Drop
-   Email Distribution
-   Email Marketing
-   Email Monitoring
-   Email Templates
-   Email Tracking
-   Generative AI
-   Inbox Management
-   Mobile App
-   Multiple User Accounts
-   Prioritization
-   Process/Workflow Automation
-   Queue Management
-   Real-Time Analytics
-   Real-Time Monitoring
-   Real-Time Reporting
-   Reporting/Analytics
-   Response Management
-   Routing
-   Search/Filter
-   Shared Inboxes
-   Signature Management
-   Social Media Integration
-   Spam Blocker
-   Support Ticket Management
-   Tagging
-   Third-Party Integrations
-   Whitelisting/Blacklisting
-   Workflow Management

[See all features](https://www.capterra.com/p/132901/Front/#features)

Shift

16/47

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Archiving & Retention
-   Autoresponders
-   Campaign Analytics
-   Campaign Management
-   Canned Responses
-   Chat/Messaging
-   Collaboration Tools
-   Contact Management
-   Customer Segmentation
-   Customizable Fields
-   Customizable Forms
-   Customizable Templates
-   Data Recovery
-   Drag & Drop
-   Email Distribution
-   Email Marketing
-   Email Monitoring
-   Email Templates
-   Email Tracking
-   Generative AI
-   Inbox Management
-   Mobile App
-   Multiple User Accounts
-   Prioritization
-   Process/Workflow Automation
-   Queue Management
-   Real-Time Analytics
-   Real-Time Monitoring
-   Real-Time Reporting
-   Reporting/Analytics
-   Response Management
-   Routing
-   Search/Filter
-   Shared Inboxes
-   Signature Management
-   Social Media Integration
-   Spam Blocker
-   Support Ticket Management
-   Tagging
-   Third-Party Integrations
-   Whitelisting/Blacklisting
-   Workflow Management

[See all features](https://www.capterra.com/p/169851/Shift/#features)

### Recognition

No recognitions have been awarded to Front

No recognitions have been awarded to Shift

### Deployment & support

Front

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Shift

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Front

-   By Front
-   Located in United States
-   Founded in 2013

Shift

-   By Shift Technologies Inc.
-   Located in Canada
-   Founded in 2017

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[Shift](https://www.capterra.com/p/169851/Shift/)[4.33 (327)](https://www.capterra.com/p/169851/Shift/reviews/)

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