# Compare Front vs HubSpot Service Hub 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare HubSpot Service Hub and Front based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/132901-182476/Front-vs-HubSpot-Service-Hub

---

# HubSpot Service Hub vs Front Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

HubSpot Service HubFront2/4 selected

[HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/)[4.4 (189)](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/)

[Front](https://www.capterra.com/p/132901/Front/)[4.5 (286)](https://www.capterra.com/p/132901/Front/reviews/)

[## HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/)[4.4 (189)](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/)

Starting Price

$15.00/month

Value-for-Money

4.2

Functionality

4.1

Ease of Use

4.4

Customer Service

4.5

Reviews Sentiment

Based on [189 reviews](#user-reviews)

Positive

177

Neutral

9

Negative

3

[## Front](https://www.capterra.com/p/132901/Front/)[4.5 (286)](https://www.capterra.com/p/132901/Front/reviews/)

Starting Price

$25.00/month

Value-for-Money

4.1

Functionality

4.4

Ease of Use

4.5

Customer Service

4.4

Reviews Sentiment

Based on [286 reviews](#user-reviews)

Positive

259

Neutral

13

Negative

14

## Send this comparison chart to my inbox

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## Summary

* * *

Key features rated by users

Features selected based on 2,997 reviews from customer service software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

61%Fit

Not enough reviews

Feature ratings

CRM

4.5

Support Ticket Management

4.6

Inbox Management

\--

Live Chat

4.0

Chatbot

\--

\--%Fit

Not enough reviews

Feature ratings

CRM

5.0

Support Ticket Management

3.3

Inbox Management

4.5

Live Chat

\--

Chatbot

\--

User satisfaction

User satisfaction

4.4

User reviews[189](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/)

Ease of use

4.4

Functionality

4.1

Value for money

4.2

Customer support

4.5

User satisfaction

4.5

User reviews[286](https://www.capterra.com/p/132901/Front/reviews/)

Ease of use

4.5

Functionality

4.4

Value for money

4.1

Customer support

4.4

Price starts from

Price starts from

$15Per User, Per Month

-   Free version
-   Free trial

Price starts from

$25Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Customer support departments, marketing teams, sales teams, content creators, and operations teams.

Best for

Technology, financial services, logistics, manufacturing, professional services, and travel industries.

## User reviews

Pros & cons

Mai M.

Managing Director

> "With Service Hub, we are easily identifying opportunities to upsell or cross-sell, which is super important for..."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___7119324)

SC

Sean C.

Marketer

> "It's complicated, sometimes clunky (need to check for errors), and the advanced plans are expensive for a small..."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___7046147)

Mai M.

Managing Director

> "With HubSpot Service Hub, we are enabling powerful alignment amongst our various teams."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___7119324)

VR

Verified Reviewer

VP of Customer Success

> "Poor UX for support ticketing, lacking in core functionality, behind the curve on AI capabilities."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6593659)

TC

Torlock C.

Head of marketing and development

> "Hubspot has great off the shelf, free integrations with host of services I.e. WordPress, WooCommerce, Magenta,..."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6640877)

JL

Jill L.

HR Manager

> "I do not like the 12-month plan and limited free access."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___7027369)

Mai M.

Managing Director

> "Our team uses HubSpot daily so it's critical that we maximize all its services."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___7119324)

EB

Elizabeth B.

customer service supervisor

> "Overall I didn't care for it from the start it has a messy like home station and has too much going on."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6788407)

VR

Verified Reviewer

Marketing Manager and Business Development

> "Knowing a little more about who you're helping changes how you respond, and that's something we valued a lot as..."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___7139912)

TM

Tina M.

Installation Manager

> "I didnt like how much automation had to be done to make everything work the way we needed to."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6681643)

Ebose I.

Manager

> "HubSpot Service Hub helps me stay organized and respond to customers faster."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___7018878)

MHS

Mohammed Hareez S.

Customer Success representative

> "the least we like about this is its bit unorganized"

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6691199)

EB

Erinn B.

Client Service Specialist II

> "Along with marketing emails and sales as well as service tools all in once place and the CRM software is free"

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6493830)

JL

Jill L.

HR Manager

> "However, I do not like the price and will not continue with it."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___7027369)

SN

Samuel N.

Marketing Manager

> "The fact it has a strong data centralization allowing everyone access the same information hence efficient..."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6628455)

LB

Lisa B.

Operations Manager

> "I did not ever get to be an admin with this"

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6425997)

SC

Sean C.

Marketer

> "It's a good place to understand and manage marketing flows."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___7046147)

HB

Hailey B.

Sales Marketing Manager

> "Frustrated when there is only one ticket holder or it is difficult to assign collaborators."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___4979162)

Laura H.

Human Resources Generalist

> "HubSpot makes it simple to monitor key performance indicators, create actionable processes and surveys, and..."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___5012608)

VR

Verified Reviewer

Client Project Manager

> "Pricing can be expensive when compared to the competition"

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___4895512)

MK

Mehakpreet K.

Hr executive

> "I particularly enjoyed using service hub and it was easy to demonstrate as well by the time i learned new..."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6816816)

SD

Shannon D.

Customer Experience Designer

> "I also didn't like that the knowledge base didn't provide for version history and edit tracking."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___4236821)

NB

Nabil B.

Director

> "Lots of customizability to fit our business' support requirements."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6624115)

VT

Venita T.

CEO, Founder

> "I had to watch several videos to gain a proper understanding of how to operate it effectively. Although..."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___4751693)

IV

Ismael V.

Sales

> "I really like that you can set up meetings and it will send reminders to the people."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6802386)

SM

Sergio M.

Application Engineer

> "The interface is not customizable at all."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#SoftwareAdvice___4520858)

CT

Cassandra T.

Marketing Specialist

> "Overall, HubSpot Service Hub is a powerful customer service platform that offers an impressive array of..."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___4815786)

VT

Venita T.

CEO, Founder

> "The initial stage of launching this product can be quite challenging and confusing."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___4751693)

JL

Jill L.

HR Manager

> "The academy is nice feature to have to look up and learn new things."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___7027369)

MJ

Mathew J.

Digital Marketing Specialist

> "Hubspot is not the most affordable option out there."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___4706602)

Heather T.

owner and operator

> "I absolutely love the live chat feature—it’s easy to set up, and my team found it incredibly efficient for..."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6763416)

TOD

Thierno Ousmane D.

Loans manager

> "The ticket system still needs some improvements."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___3805401)

CT

Cassandra T.

Marketing Specialist

> "This feature enables teams to streamline their support processes, ensuring that no customer issue goes..."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___4815786)

SM

Sergio M.

Application Engineer

> "We do not have a timeline to fix this"."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#SoftwareAdvice___4520858)

TM

Tina M.

Installation Manager

> "The part I liked most about HubSpot is how much assistance they provide to new customers learning the system."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6681643)

SM

Sergio M.

Application Engineer

> "I have found multiple bugs and I was told "We know."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#SoftwareAdvice___4520858)

[View Reviews](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/)

NW

Nancy W.

Customer Care Representative

> "Being on the front line on customer services it assist in channeling communication directly to customers, creates a friendly platform to..."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___6831065)

Grey H.

Director

> "There’s also zero flexibility when product changes break existing workflows."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___7089787)

EH

Emily H.

Marketing and Techology

> "Front's collaboration, shared inbox system and ability to coordinate with people on my team, make it a necessity in our core tech stack."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___6820328)

KV

Kinjal V.

Carer

> "With out Front, I can say that my customer service will affect us way down and with Front our business is driven like skyline."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___6818092)

Mai M.

Managing Director

> "Loving the automated workflow that has been super simple for our team to set up and implement as a powerful new tool to help us scale."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___7120549)

Grey H.

Director

> "The Outlook integration is no longer a true two-way sync."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___7089787)

JR

Julie R.

Supervisor

> "The unified inbox is an amazing tool that makes getting communications out super efficient."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___7070637)

BM

Bryce M.

Chief Marketing Officer

> "Growth is 2 seat minimum and Scale is a 5 seat minimum. When I clicked to be contacted by sales I received this pushy email from..."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___4834793)

TH

Tamir H.

GC

> "Hotkeys make work go very quickly; snooze and send later work great; linking conversations, pinning docs in thread."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___6838919)

JE

Jaime E.

Jefe

> "everything is a huge pile of emails. if the search function does not work and gives you a result, you have to waste huge amounts of time..."

[See full review](https://www.capterra.com/p/132901/Front/#SoftwareAdvice___4811754)

MH

Mohamed H.

engineer

> "feels like having a powerful, centralized hub that effortlessly brings all customer communications together"

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___6810547)

AB

Adam B.

Operations Admin and Quality Control

> "Crashing issues when email threads get really long."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___6574030)

JM

Jay M.

Director

> "The interface is intuitive and easy to navigate, and the ability to assign emails, leave internal comments, and automate workflows has..."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___6734391)

BO

Breno O.

Broker

> "One thing that is bad in Front is that when you move a conversation to a different inbox, everyone who is not assigned to the 2nd inbox..."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___5070001)

FM

Felipe M.

Logistics Coordinator

> "I like the most about Front the live chat feature it provides as comments in any email thread we have, it really allows our team members..."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___5045745)

Arjun K.

Co-founder

> "Fairly expensive if you don't use it for a large number of folks, AI features are pretty limited right now."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___6101990)

ZS

Zoltan S.

Developer

> "It was so easy to integrate all the social media channels we wanted to be able to use all of them from the same interface."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___6633672)

JW

Jamie W.

Director

> "The app lacks the Calendar feature, so if we're out and about, we're unable to check the calendar."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___4492938)

DC

Dennis C.

Medical Laboratory Technologist

> "Customer support has been at optimal in my organization through Front."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___6861709)

GB

Gloria B.

Program Manager

> "For instance, I'm trying to understand the SLA of the team when replying to messages, but the data is inaccurate because it also..."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___4350833)

JM

Jay M.

Director

> "Front has completely transformed the way our team manages email communication!"

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___6734391)

VR

Verified Reviewer

CPO

> "For this even managing just a few users and their permission and settings is a real pain as long as you're not willing to upgread to the..."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___3588989)

TC

Tim C.

COO

> "The difference from other systems we used to manage our email was instantly significant and improved efficiency and response times."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___6023311)

VR

Verified Reviewer

CPO

> "Hiding essential/basic features in highly overpriced tiers is a disease a lot of SaaS tool have - a practice that really needs to end."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___3588989)

CK

Candice K.

Operations Manager

> "The internal comments and discussions keep everyone communicating effortlessly. When someone is out of the office we can easily assign a..."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___4493842)

MB

Mac B.

Sales Channel Coordinator

> "The mobile app is a bit glitchy when searching for keywords in emails, but that is all."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___4147083)

Desirae G.

Owner

> "As a business owner who does most of my communications via email, being able to have my personal and business emails in one place and..."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___3620396)

Shari G.

Management Consultant Lead

> "The only dislike I have is when I was first given access to it, I selected the option to log in with my work's Google account to make the..."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___3618212)

Arjun K.

Co-founder

> "It's easy to create visibility and work asynchronously on emails that would otherwise take multiple forwards and slack conversations."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___6101990)

VR

Verified Reviewer

CPO

> "The pricing of Front is unintuitive - basic features like a user and team management are exclusive to the highest tier."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___3588989)

EW

Elizabeth W.

Executive Assistant

> "Front allows me to be in my executive's inbox with so many more sorting features than just sharing an email login."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___4341071)

VR

Verified Reviewer

Program Operations

> "It will not work as a ticket management system. While you can have different team and individual inboxes, if one support agent "takes" a..."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___2968098)

SM

Solomon M.

Project manager

> "It is a no code tool and we love it as it makes it easy and fast for is to automate our workflows"

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___6294437)

AH

Arthur H.

Customer Care Manager

> "This product caused me to uninstall outlook from my computer."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___4490910)

TC

Tim C.

COO

> "The internal team chat enhances communication and collaboration. "

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___6023311)

VR

Verified Reviewer

SDR Manager

> "The user interface is a bit complicated and difficult to use for the new user."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___3539476)

CM

Clayton M.

Sr. Manager Client Experience

> "I found it to be very user friendly and intuitive."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___6330588)

CM

Chris M.

Director

> "Had to have an argument over billing ~6 months ago, felt they tried to rip us off then implied I was a liar."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___4492876)

SM

Solomon M.

Project manager

> "It gives is realtime collaboration with our staffs."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___6294437)

KK

Kelly K.

Business Support

> "The initial launch can be intimidating without a little in-depth training."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___4606504)

CAC

Cheryl Ann C.

Customer Service Representative

> "My overall experience with Front is it allows you work efficiently, keep in touch with your team at all times and overall just allows you..."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___4376800)

CM

Chris M.

Director

> "There are some services we don't use, but equally we don't pay for them."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___4492876)

IS

Irfanudeen S.

Senior Inside Sales Specialist

> "The best about Front is we can easily share the files like pdf, docs, jpegs with the teammates."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___3788920)

VR

Verified Reviewer

Director of Customer Success

> "It's a disorganized jumble of communication."

[See full review](https://www.capterra.com/p/132901/Front/#GetApp___4314338)

KK

Kelly K.

Business Support

> "We use Front daily and find that the flags/auto sorting and sharing ability is a great asset for our group."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___4606504)

SB

Shelby B.

Senior Operations Specialist

> "We have a huge backlog of archived emails (Front also acts as customer documentation platform for us) so searching information can be..."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___2323610)

AA

Andres A.

Logistics Coordinator

> "My overall experience with Front has been satisfactory, it has fulfilled all my expectations and has been crucial when it comes to keeping..."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___5031132)

Desirae G.

Owner

> "It's quite a pricey software for a small business."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___3620396)

BO

Breno O.

Broker

> "I like it a lot how we can keep our inbox organized."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___5070001)

Patricio M.

CEO - Co Founder

> "It might be a little expensive, specially if you are just starting or at least the opportunity cost might be quite high compared with some..."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___3081926)

JW

Jamie W.

Director

> "Being able to locate and assign emails to team members speeds up the process, and gives us a professional look."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___4492938)

VR

Verified Reviewer

Consultant

> "The contact highlight is shockingly ailing in usefulness contrasted and the remainder of the application."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___3019026)

IS

Irfanudeen S.

Senior Inside Sales Specialist

> "I experienced a decent performance in the Front web version, and unstable mobile application format."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___3788920)

JB

Justin B.

Sales Engineer

> "Some of the "Comment" features were lacking--rich text formatting needed to be in markdown format, no pinned comments, closing edited..."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___2363104)

MB

Mac B.

Sales Channel Coordinator

> "It's awesome to have all emails filtered into one inbox, and I appreciate being able to tag a coworker on an email."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___4147083)

SA

Steve A.

Database technician

> "They redesigned the interface which made it harder to read. "

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___3425292)

VR

Verified Reviewer

Inbound Sales Development Rep

> "Easy to use, email management in one place for many different accounts is just WOW!"

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___5027202)

VR

Verified Reviewer

Program Operations

> "It was not easy to create a dashboard for the metrics that you use most."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___2968098)

SAG

Sydney Arin G.

Blog Editor

> "Really great for communication and collaboration."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___5002911)

VR

Verified Reviewer

Program Operations

> "Understanding the metrics tracking is extremely difficult and not user friendly."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___2968098)

Ashley G.

Editor

> "For several years, our administrative team used Front and it improved our internal workflow and customer communications significantly."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___4490766)

VR

Verified Reviewer

Program Operations

> "We should not have tried to use it as a ticketing system."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___2968098)

VR

Verified Reviewer

Director of Customer Success

> "It's nice for when you are retroactively researching communication with a client because it can pull it all together."

[See full review](https://www.capterra.com/p/132901/Front/#GetApp___4314338)

SF

Stephanie F.

Paralegla

> "Also, sent messages disappear in team inboxes so we can’t track sent messages."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___2383011)

SnF

Solène F.

Jurist

> "Likewise, it is very simple to use, and it has a real added value : it enables us, as a team work, to chat in real time and to share files..."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___4370272)

JL

Joyce L.

Lead Product Manager

> "There have been significant price increases over the last few years since we've started using the software. While we'd like to have more..."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___2373951)

SnF

Solène F.

Jurist

> "Likewise, it is very simple to use, and it has a real added value : it enables us, as a team work, to chat in real time and to share files..."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___4370272)

Laurens P.

Backoffice employee

> "At the moment, there is but 1 thing I dislike. When you’ve just sent a new e-mail, it takes a while to show up in the ‘sent’ folder."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___2247535)

Shari G.

Management Consultant Lead

> "It's a really great software and I wish I could use it for every email/ticket customer support role I'm ever in."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___3618212)

IC

Isabel C.

Consultant

> "I really did not listen to the sales rep, he warn me, literally said: if you ar going to use it only for the scheduling links features it..."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___2719603)

EW

Elizabeth W.

Executive Assistant

> "Assigning emails helps us get work done without an extra conversation."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___4341071)

LL

Lauren L.

Senior Operations Coordinator

> "Front tended to have quite a few outages and crashes that impacted our workflow heavily."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___2412666)

AG

Adrian G.

Virtual Assistant

> "Communication within teams is enhanced as well as any collaboration between them."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___3698755)

DD

David D.

Loan Consultant Associate

> "In addition, it does have trouble loading every once in a while, and requires a hard reset."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___2282493)

SnF

Solène F.

Jurist

> "It is to the point that it has surpassed other mail tools such as Gmail."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___4370272)

SB

Sandrine B.

CEO

> "The interface is not so easy to learn and the contact feature is not customizable enough"

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___2374321)

SnF

Solène F.

Jurist

> "It is to the point that it has surpassed other mail tools such as Gmail."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___4370272)

JS

Jessica S.

Co-founder

> "There are issues with the canned responses that make it not 100% efficient."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___2187490)

CR

Corene R.

Legal Editor

> "I can access my tasks for the day easily and complete them in time."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___4104249)

Laurens P.

Backoffice employee

> "This delay, especially when one sends many e-mails, is particularly annoying."

[See full review](https://www.capterra.com/p/132901/Front/#Capterra___2247535)

[View Reviews](https://www.capterra.com/p/132901/Front/reviews/)

## User interface

4.43 (189)

[Front](https://www.capterra.com/p/132901/Front/)

4.54 (286)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

AI Copilot

207

Important

Alerts/Escalation

150

Important

API

120

Important

HubSpot Service Hub

23/38

-   AI Copilot
-   Alerts/Escalation
-   API
-   Automated Routing
-   Autoresponders
-   Call Center Management
-   Chatbot
-   Collaboration Tools
-   Conversation Intelligence
-   CRM
-   Customer Portal
-   Customizable Fields
-   Dashboard
-   Data Security
-   Email Management
-   Gamification
-   Generative AI
-   Inbox Management
-   Interaction Tracking
-   IVR
-   Key Performance Indicators
-   Knowledge Base Management
-   Language Detection
-   Live Chat
-   Mobile Access
-   Multi-Channel Communication
-   Multiple Data Sources
-   Predictive Analytics
-   Queue Management
-   Real-Time Monitoring
-   Reporting & Statistics
-   Service Level Agreement (SLA) Management
-   Support Ticket Management
-   Surveys & Feedback
-   Task Automation
-   Third-Party Integrations
-   Video Chat
-   Voice Recognition

[See all features](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#features)

Front

Top features

26/38

-   AI Copilot
-   Alerts/Escalation
-   API
-   Automated Routing
-   Autoresponders
-   Call Center Management
-   Chatbot
-   Collaboration Tools
-   Conversation Intelligence
-   CRM
-   Customer Portal
-   Customizable Fields
-   Dashboard
-   Data Security
-   Email Management
-   Gamification
-   Generative AI
-   Inbox Management
-   Interaction Tracking
-   IVR
-   Key Performance Indicators
-   Knowledge Base Management
-   Language Detection
-   Live Chat
-   Mobile Access
-   Multi-Channel Communication
-   Multiple Data Sources
-   Predictive Analytics
-   Queue Management
-   Real-Time Monitoring
-   Reporting & Statistics
-   Service Level Agreement (SLA) Management
-   Support Ticket Management
-   Surveys & Feedback
-   Task Automation
-   Third-Party Integrations
-   Video Chat
-   Voice Recognition

[See all features](https://www.capterra.com/p/132901/Front/#features)

### Recognition

HubSpot Service Hub is recognized as a top-rated tool in 2 Capterra Shortlist reports

Best Value Help DeskSoftware (2024) 

Front is recognized as a top-rated tool in 1 Capterra Shortlist reports

### Deployment & support

HubSpot Service Hub

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Front

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

HubSpot Service Hub

-   By HubSpot
-   Located in United States
-   Founded in 2012

Front

-   By Front
-   Located in United States
-   Founded in 2013

## Popular Comparisons

[HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/)[4.43 (189)](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/)

vs

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,781)](https://www.capterra.com/p/61368/Salesforce/reviews/)

$15/month

Price

$25/month

4.1

Features

4.4

4.4

Ease of Use

4.0

[View full comparison](https://www.capterra.com/compare/61368-182476/Salesforce-vs-HubSpot-Service-Hub)

[Front](https://www.capterra.com/p/132901/Front/)[4.54 (286)](https://www.capterra.com/p/132901/Front/reviews/)

vs

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,781)](https://www.capterra.com/p/61368/Salesforce/reviews/)

$25/month

Price

$25/month

4.4

Features

4.4

4.5

Ease of Use

4.0

[View full comparison](https://www.capterra.com/compare/61368-132901/Salesforce-vs-Front)

[HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/)[4.43 (189)](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/)

vs

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/)

$15/month

Price

$39/month

4.1

Features

4.4

4.4

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/164283-182476/Zendesk-vs-HubSpot-Service-Hub)

[Front](https://www.capterra.com/p/132901/Front/)[4.54 (286)](https://www.capterra.com/p/132901/Front/reviews/)

vs

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/)

$25/month

Price

$39/month

4.4

Features

4.4

4.5

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/132901-164283/Front-vs-Zendesk)

[HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/)[4.43 (189)](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

$15/month

Price

$15/month

4.1

Features

4.6

4.4

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-182476/LiveAgent-vs-HubSpot-Service-Hub)

[Front](https://www.capterra.com/p/132901/Front/)[4.54 (286)](https://www.capterra.com/p/132901/Front/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

$25/month

Price

$15/month

4.4

Features

4.6

4.5

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-132901/LiveAgent-vs-Front)

[HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/)[4.43 (189)](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/)

vs

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,721)](https://www.capterra.com/p/62194/LiveChat/reviews/)

$15/month

Price

$25/month

4.1

Features

4.5

4.4

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/62194-182476/LiveChat-vs-HubSpot-Service-Hub)

[Front](https://www.capterra.com/p/132901/Front/)[4.54 (286)](https://www.capterra.com/p/132901/Front/reviews/)

vs

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,721)](https://www.capterra.com/p/62194/LiveChat/reviews/)

$25/month

Price

$25/month

4.4

Features

4.5

4.5

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/62194-132901/LiveChat-vs-Front)

[HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/)[4.43 (189)](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/)

vs

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,415)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

$15/month

Price

$19/month

4.1

Features

4.3

4.4

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/124981-182476/Freshdesk-vs-HubSpot-Service-Hub)

[Front](https://www.capterra.com/p/132901/Front/)[4.54 (286)](https://www.capterra.com/p/132901/Front/reviews/)

vs

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,415)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

$25/month

Price

$19/month

4.4

Features

4.3

4.5

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/124981-132901/Freshdesk-vs-Front)

[HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/)[4.43 (189)](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/)

vs

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

$15/month

Price

$0/month

4.1

Features

4.6

4.4

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/144040-182476/Tidio-Chat-vs-HubSpot-Service-Hub)

[Front](https://www.capterra.com/p/132901/Front/)[4.54 (286)](https://www.capterra.com/p/132901/Front/reviews/)

vs

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

$25/month

Price

$0/month

4.4

Features

4.6

4.5

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/132901-144040/Front-vs-Tidio-Chat)