--- title: "Compare Front vs HelpDesk 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare Front and HelpDesk based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/132901-185973/Front-vs-HelpDesk" page_type: "comparison" language: "en" --- # Front vs HelpDesk Features and Cost Comparison Last updated September 16th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: FrontHelpDesk2/4 selected [Front](https://www.capterra.com/p/132901/Front/)[4.5 (289)](https://www.capterra.com/p/132901/Front/reviews/) [HelpDesk](https://www.capterra.com/p/185973/HelpDesk/)[4.6 (183)](https://www.capterra.com/p/185973/HelpDesk/reviews/) [## Front](https://www.capterra.com/p/132901/Front/)[4.5 (289)](https://www.capterra.com/p/132901/Front/reviews/) Starting Price $25.00/month Value-for-Money 4.1 Functionality 4.4 Ease of Use 4.5 Customer Service 4.4 Reviews Sentiment Based on [289 reviews](#user-reviews) Positive 262 Neutral 13 Negative 14 [## HelpDesk](https://www.capterra.com/p/185973/HelpDesk/)[4.6 (183)](https://www.capterra.com/p/185973/HelpDesk/reviews/) Starting Price $29.00/month Value-for-Money 4.4 Functionality 4.4 Ease of Use 4.7 Customer Service 4.5 Reviews Sentiment Based on [183 reviews](#user-reviews) Positive 167 Neutral 12 Negative 4 ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. ### Freshdesk 4.5 (3,481) * * * Starting Price $19.00 Per User,Per Month Free Trial Free Version * * * User rating 94% of reviewers rated it above 4 stars * * * Highest Rated ### LiveAgent 4.7 (1,789) * * * Starting Price $15.00 Per User,Per Month Free Trial Free Version * * * User rating 97% of reviewers rated it above 4 stars * * * ### Zendesk Suite 4.4 (4,092) * * * Starting Price $115.00 Per User,Per Month Free Trial Free Version * * * User rating 89% of reviewers rated it above 4 stars * * * ### Salesforce Sales Cloud 4.4 (18,810) * * * Starting Price $25.00 Per User,Per Month Free Trial Free Version * * * User rating 90% of reviewers rated it above 4 stars * * * What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 3,103 reviews from customer service software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology \--%Fit Not enough reviews Feature ratings CRM 5.0 Support Ticket Management 3.3 Chatbot \-- Inbox Management 4.5 Live Chat \-- 77%Fit High performer Feature ratings CRM 2.5 Support Ticket Management 4.6 Chatbot 4.4 Inbox Management 4.5 Live Chat 4.6 User satisfaction User satisfaction 4.5 User reviews[289](https://www.capterra.com/p/132901/Front/reviews/) Ease of use 4.5 Functionality 4.4 Value for money 4.1 Customer support 4.4 User satisfaction 4.6 User reviews[183](https://www.capterra.com/p/185973/HelpDesk/reviews/) Ease of use 4.7 Functionality 4.4 Value for money 4.4 Customer support 4.5 Price starts from Price starts from $25Per User, Per Month - Free version - Free trial Price starts from $29Per User, Per Month - Free version - Free trial Best for Best for Technology, financial services, logistics, manufacturing, professional services, and travel industries. Best for From bootstrapped startups to global enterprises, HelpDesk.com is suitable for all companies, regardless of their size or industry. ## User reviews Pros & cons NW Nancy W. Customer Care Representative > "Being on the front line on customer services it assist in channeling communication directly to customers, creates a friendly..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6831065) ClJ Céline J. Content Manager > "The price is a real problem because it's charged per user, which tends to be quite expensive for a company with a large..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___7173575) Mai M. Managing Director > "Loving the automated workflow that has been super simple for our team to set up and implement as a powerful new tool to help..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___7120549) Grey H. Director > "There’s also zero flexibility when product changes break existing workflows." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___7089787) EH Emily H. Marketing and Techology > "Front's collaboration, shared inbox system and ability to coordinate with people on my team, make it a necessity in our core..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6820328) KV Kinjal V. Carer > "With out Front, I can say that my customer service will affect us way down and with Front our business is driven like skyline." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6818092) ClJ Céline J. Content Manager > "It also has very seamless integration capabilities with other software." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___7173575) Grey H. Director > "The Outlook integration is no longer a true two-way sync." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___7089787) JR Julie R. Supervisor > "The unified inbox is an amazing tool that makes getting communications out super efficient." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___7070637) AB Adam B. Operations Admin and Quality Control > "Crashing issues when email threads get really long." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6574030) TH Tamir H. GC > "Hotkeys make work go very quickly; snooze and send later work great; linking conversations, pinning docs in thread." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6838919) BO Breno O. Broker > "One thing that is bad in Front is that when you move a conversation to a different inbox, everyone who is not assigned to the..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___5070001) JM Jay M. Director > "The interface is intuitive and easy to navigate, and the ability to assign emails, leave internal comments, and automate..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6734391) BM Bryce M. Chief Marketing Officer > "Growth is 2 seat minimum and Scale is a 5 seat minimum. When I clicked to be contacted by sales I received this pushy email..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4834793) FM Felipe M. Logistics Coordinator > "I like the most about Front the live chat feature it provides as comments in any email thread we have, it really allows our..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___5045745) JE Jaime E. Jefe > "everything is a huge pile of emails. if the search function does not work and gives you a result, you have to waste huge..." [See full review](https://www.capterra.com/p/132901/Front/#SoftwareAdvice___4811754) MH Mohamed H. engineer > "feels like having a powerful, centralized hub that effortlessly brings all customer communications together" [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6810547) Arjun K. Co-founder > "Fairly expensive if you don't use it for a large number of folks, AI features are pretty limited right now." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6101990) ZS Zoltan S. Developer > "It was so easy to integrate all the social media channels we wanted to be able to use all of them from the same interface." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6633672) JW Jamie W. Director > "The app lacks the Calendar feature, so if we're out and about, we're unable to check the calendar." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4492938) JM Jay M. Director > "Front has completely transformed the way our team manages email communication!" [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6734391) GB Gloria B. Program Manager > "For instance, I'm trying to understand the SLA of the team when replying to messages, but the data is inaccurate because it..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4350833) DC Dennis C. Medical Laboratory Technologist > "Customer support has been at optimal in my organization through Front." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6861709) MB Mac B. Sales Channel Coordinator > "The mobile app is a bit glitchy when searching for keywords in emails, but that is all." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4147083) TC Tim C. COO > "The difference from other systems we used to manage our email was instantly significant and improved efficiency and response..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6023311) AH Arthur H. Customer Care Manager > "This product caused me to uninstall outlook from my computer." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4490910) CK Candice K. Operations Manager > "The internal comments and discussions keep everyone communicating effortlessly. When someone is out of the office we can..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4493842) CM Chris M. Director > "Had to have an argument over billing ~6 months ago, felt they tried to rip us off then implied I was a liar." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4492876) Arjun K. Co-founder > "It's easy to create visibility and work asynchronously on emails that would otherwise take multiple forwards and slack..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6101990) KK Kelly K. Business Support > "The initial launch can be intimidating without a little in-depth training." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4606504) EW Elizabeth W. Executive Assistant > "Front allows me to be in my executive's inbox with so many more sorting features than just sharing an email login." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4341071) VR Verified Reviewer CPO > "For this even managing just a few users and their permission and settings is a real pain as long as you're not willing to..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___3588989) SM Solomon M. Project manager > "It is a no code tool and we love it as it makes it easy and fast for is to automate our workflows" [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6294437) CM Chris M. Director > "There are some services we don't use, but equally we don't pay for them." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4492876) TC Tim C. COO > "The internal team chat enhances communication and collaboration. " [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6023311) VR Verified Reviewer CPO > "Hiding essential/basic features in highly overpriced tiers is a disease a lot of SaaS tool have - a practice that really needs..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___3588989) SM Solomon M. Project manager > "It gives is realtime collaboration with our staffs." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6294437) Shari G. Management Consultant Lead > "The only dislike I have is when I was first given access to it, I selected the option to log in with my work's Google account..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___3618212) CAC Cheryl Ann C. Customer Service Representative > "My overall experience with Front is it allows you work efficiently, keep in touch with your team at all times and overall just..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4376800) VR Verified Reviewer CPO > "The pricing of Front is unintuitive - basic features like a user and team management are exclusive to the highest tier." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___3588989) KK Kelly K. Business Support > "We use Front daily and find that the flags/auto sorting and sharing ability is a great asset for our group." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4606504) VR Verified Reviewer Director of Customer Success > "It's a disorganized jumble of communication." [See full review](https://www.capterra.com/p/132901/Front/#GetApp___4314338) AA Andres A. Logistics Coordinator > "My overall experience with Front has been satisfactory, it has fulfilled all my expectations and has been crucial when it..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___5031132) VR Verified Reviewer Program Operations > "It will not work as a ticket management system. While you can have different team and individual inboxes, if one support agent..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___2968098) BO Breno O. Broker > "I like it a lot how we can keep our inbox organized." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___5070001) SA Steve A. Database technician > "They redesigned the interface which made it harder to read. " [See full review](https://www.capterra.com/p/132901/Front/#Capterra___3425292) JW Jamie W. Director > "Being able to locate and assign emails to team members speeds up the process, and gives us a professional look." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4492938) VR Verified Reviewer SDR Manager > "The user interface is a bit complicated and difficult to use for the new user." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___3539476) MB Mac B. Sales Channel Coordinator > "It's awesome to have all emails filtered into one inbox, and I appreciate being able to tag a coworker on an email." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4147083) Desirae G. Owner > "It's quite a pricey software for a small business." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___3620396) VR Verified Reviewer Inbound Sales Development Rep > "Easy to use, email management in one place for many different accounts is just WOW!" [See full review](https://www.capterra.com/p/132901/Front/#Capterra___5027202) IC Isabel C. Consultant > "I really did not listen to the sales rep, he warn me, literally said: if you ar going to use it only for the scheduling links..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___2719603) Ashley G. Editor > "For several years, our administrative team used Front and it improved our internal workflow and customer communications..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4490766) LL Lauren L. Senior Operations Coordinator > "Front tended to have quite a few outages and crashes that impacted our workflow heavily." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___2412666) Desirae G. Owner > "As a business owner who does most of my communications via email, being able to have my personal and business emails in one..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___3620396) Patricio M. CEO - Co Founder > "It might be a little expensive, specially if you are just starting or at least the opportunity cost might be quite high..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___3081926) VR Verified Reviewer Director of Customer Success > "It's nice for when you are retroactively researching communication with a client because it can pull it all together." [See full review](https://www.capterra.com/p/132901/Front/#GetApp___4314338) VR Verified Reviewer Consultant > "The contact highlight is shockingly ailing in usefulness contrasted and the remainder of the application." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___3019026) SnF Solène F. Jurist > "Likewise, it is very simple to use, and it has a real added value : it enables us, as a team work, to chat in real time and to..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4370272) IC Isabel C. Consultant > "I didn't even managed to get my partner on board so he could use the tool. As it has a two users policy." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___2719603) SnF Solène F. Jurist > "Likewise, it is very simple to use, and it has a real added value : it enables us, as a team work, to chat in real time and to..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4370272) VR Verified Reviewer Program Operations > "It was not easy to create a dashboard for the metrics that you use most." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___2968098) EW Elizabeth W. Executive Assistant > "Assigning emails helps us get work done without an extra conversation." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4341071) VR Verified Reviewer Program Operations > "Understanding the metrics tracking is extremely difficult and not user friendly." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___2968098) SnF Solène F. Jurist > "It is to the point that it has surpassed other mail tools such as Gmail." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4370272) MK Mahmoud K. CEO > "Several days later still not heard from him at all regards pending topics discussed over zoom" [See full review](https://www.capterra.com/p/132901/Front/#Capterra___2395694) SnF Solène F. Jurist > "It is to the point that it has surpassed other mail tools such as Gmail." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4370272) VR Verified Reviewer Program Operations > "We should not have tried to use it as a ticketing system." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___2968098) CR Corene R. Legal Editor > "I can access my tasks for the day easily and complete them in time." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4104249) JS John S. Co-founder/Developer > "That is not a nice pricing change. " [See full review](https://www.capterra.com/p/132901/Front/#Capterra___2738043) VR Verified Reviewer Inbound Sales Development Rep > "Overall experience was very useful and impactful!" [See full review](https://www.capterra.com/p/132901/Front/#Capterra___5027202) JS John S. Co-founder/Developer > "Nasty price hike" [See full review](https://www.capterra.com/p/132901/Front/#Capterra___2738043) SM Solomon M. Project manager > "The customer service is good." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6294437) SA Steve A. Database technician > "They redesigned the interface which made it harder to read. " [See full review](https://www.capterra.com/p/132901/Front/#Capterra___3425292) CM Clayton M. Sr. Manager Client Experience > "I found it to be very user friendly and intuitive." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6330588) VR Verified Reviewer SDR Manager > "The user interface is a bit complicated and difficult to use for the new user." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___3539476) IS Irfanudeen S. Senior Inside Sales Specialist > "The best about Front is we can easily share the files like pdf, docs, jpegs with the teammates." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___3788920) VR Verified Reviewer Program Operations > "It was not easy to create a dashboard for the metrics that you use most." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___2968098) FD Federico D. Software developer > "Assignments and comments made it easy to reroute conversations as needed." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4493268) VR Verified Reviewer Program Operations > "Understanding the metrics tracking is extremely difficult and not user friendly." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___2968098) CM Clayton M. Sr. Manager Client Experience > "I found it to be very user friendly and intuitive." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6330588) Grey H. Director > "The Outlook integration is no longer a true two-way sync." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___7089787) NT Nadiv T. Customer Service Emergency Hotline Employee > "What I like in particular is the template functionality." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___2534504) KV Kinjal V. Carer > "With out Front, I can say that my customer service will affect us way down and with Front our business is driven like skyline." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6818092) ClJ Céline J. Content Manager > "It also has very seamless integration capabilities with other software." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___7173575) CM Chris M. Director > "There are some services we don't use, but equally we don't pay for them." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4492876) [View Reviews](https://www.capterra.com/p/132901/Front/reviews/) EM Emmanuel M. Online Evangelism Innovator > "It's helpful that it integrates with Livechat and Chatbot services well, and allows us to track multiple sources of contacts so that..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7012327) NS Neel S. Ceo > "There refund policy, terms and service and customer support is complete scam they had blocked my account in trial period but they..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7114634) BL Bruna L. Analyst support > "The platform is easy to use, helps keep customer interactions organized, and improves response efficiency. While there are some..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7115713) PB Paul B. Customer Support Manager > "Coming from LiveChat tickets, HelpDesk failed to tell that spam folders in LiveChat cannot be imported, while migrating to HelpDesk,..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6764853) Jessica B. Owner > "I absolutely love the feature of being able to hands on communicate to users that need to ask personalized questions in regards to..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7183238) JB Jonny B. Application Specialist > "It can also be buggy on both the application and web app such as being unable to type into the textbox after trying to tag another..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6531397) AT Annette T. Relationships Manager > "It allows me to help my customers immediately when they are struggling, if we are online. If we are not it allows them to message..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6796822) DB Dimitri B. gggg > "At times, the system felt a bit limited in terms of customization and reporting features." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7020207) JD JESSICA D. suporte > "Pros: What I liked most about the HelpDesk was the fast response time, clear communication, and the support team being helpful and..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7120292) CL Cece L. Program Coordinator > "The difference between HelpDesk and LiveChat is confusing to me and their being two separate sites feels redundant and unnecessary -..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6789661) RH Ron H. Client Relationship Management > "It allows me to streamline my workflow and incorporate it seamlessly into my other applications (HubSpot, etc.)." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6821233) JB Jonny B. Application Specialist > "It's lacking some basic features of a ticketing system such as sorting a list or controlling default ticket status actions." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6531397) LP Lebohang P. helpdesk support > "i like working in a helpdesk environment because it allows me to assist people directly and solve problems in real time." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7096441) GO Gustavo O. Customer Engagement Manager > "Many relevant emails are ending up in the SPAM folder, which is very disruptive." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7020806) JD JESSICA D. suporte > "The service was quick, with clear and objective responses, and the team was attentive and willing to help. Whenever I needed..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7120292) DL David L. Graphic Designer > "We did have an issue with our Outlook rejecting the notices when people left messages." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7111155) JG Joey G. Field Service Technician Technical Support > "It gives me the availability to have customer support when no one is available and we can reach back out to insure our customer is..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6719779) UN Unatji N. Live Chat Agent > "Slow and lagging, the website can lag at times when logging a ticket, the issue would be a ticket logged but disappeared." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6829075) Noemi J. Senior Risk and Fraud Specialist > "I like the option to create canned templates and I love the read receipts, it helps a lot knowing the recipient opened the email." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6876290) VR Verified Reviewer Tech Support Specialist > "I didnt like the fact the embeded ticket form does not allow to upload images or files straight out of the box." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6868780) MC Mouatez C. Customer Support Specialist > "The notification system is reliable, and the automation features save a lot of time in daily workflows." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7055511) TB Tim B. Director > "I can't count the number of other vendors who stick random people behind their chat and phone support who know nothing about the..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6536522) KM Kimberley M. Intake Clinician > "It has been very helpful in being able to follow client issues and concerns, and in helping me to make sure that my work is..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7048407) DP Daniel P. Sales > "Essentially, the archive function in HelpDesk is useless and the ticket should go into the actually LiveChat archives." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6828136) CL Cece L. Program Coordinator > "I find that the most useful features are chatting in real time and collecting info, like email, to use in follow-ups if we are..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6789661) DP Daniel P. Sales > "One other thing that I do not like about the help desk is that there is no option to download the ticket to send to an email." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6828136) DB Dimitri B. gggg > "It’s a reliable platform that simplifies ticket management and communication with customers." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7020207) ER Erika R. Customer Support Agent > "I do not receive the notification of the new live chats in the queue." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7025073) KM Kimberley M. Intake Clinician > "I very much appreciate the ability to follow tickets and search for names and issues. " [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7048407) BM Blair M. National Sales Operations Manager > "I do not like when we have blocked a spam email from sending us HelpDesk tickets, and they still come through." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6530584) LN Larry N. Customer Service Coordinator > "Our customers are getting rapid responses to their questions and we're directing their requests to the correct resource, and it's..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6719565) SV Sarah V. Benefits and Payroll Administrator > "You cannot copy and paste screenshots or snips." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6580945) AS Amos S. Customer support agent > "I really enjoy doing the tickets because it showes you where the email starts if the player replyed to the email from the biggening" [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6726276) RA Robiulawal A. Assistant Manager- Customer Support > "User interface is bit sluggish, not much customization option in analytics." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6842896) TB Tim B. Director > "They also have a free trial, which was very helpful in letting us get our teams into the platform to figure out if the software was..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6536522) MW Melissa W. Administrator > "that is had an issue in the first place, i couldnt make my product work on my website so had to request a cancellation" [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6883318) RM RUBEN M. Product Owner > "In overall Helpdesk is a good option for a mid size company and above. If you have a small size company find another solution." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7011032) BM Blair M. National Sales Operations Manager > "We request to block the email again, and the system tells us they are already blocked." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6530584) RM RUBEN M. Product Owner > "Is a complete tool to manage your tickets from al your departments:" [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7011032) MTV Ma.Theresa V. Analyst > "Occasional lack of proactive follow-up" [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7011230) AH Amelia H. Guest Relations Supervisor > "It comes in handy and works well overall for our needs. If there was an app for android devices, that would help our management team..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6681959) MW Melissa W. Administrator > "wish i could of made it work because its hard to find companies that are reponsive to your needs which in this day and age isnt easy..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6883318) EM Emmanuel M. Online Evangelism Innovator > "I appreciate the HelpDesk system, because it is competitive with features and and pricing to other similar services." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7012327) TA Tristan A. Chief Executive Officer > "Development launches from helpdesk side seem quite slow as well." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6498406) DL David L. Graphic Designer > "Managing tickets is straightforward, and assigning them to the right team member takes just a few clicks." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7111155) AR Adriana R. Customer Service rep > "Like if there are too many chats or emails to handle." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7004221) NJ Natalia J. Chatbot Designer > "The HD system functions correctly and reliably, fulfilling all of its basic purposes; it is intuitive, well-organized, and easy to..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6877089) RM RUBEN M. Product Owner > "It is a little pricey" [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7011032) JH Justine H. Executive Assistant > "My experience has been very positive, as it has helped both myself and my team work more efficiently together to resolve customer..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7013716) BN Bernardo N. analyst > "at the beginning was a little confusing use the "merge" option" [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6558771) TF Tamara F. Director of Customer Support and Logistics > "The other features of this product are only useful for large organizations with many team members and/or departments. " [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6805672) KD Kingsley D. Customer service > "The requester's name and email are a little confusing." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6768736) TW Travis W. IT specialist > "I am new to any ticketing system but this one seems to do everything I require from this type of system." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7065611) CG Cindy G. Customer Service Supervisor > "Setting up HelpDesk was not as easy as it sounded. " [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7079505) MM Myrel M. Customer service agent > "The platform is intuitive and easy to navigate, making it simple to request assistance whenever I encounter any issues or have..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7020188) NC Nick C. Director of Support and Technology > "We came from using Netsuite which was a nightmare. " [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6651059) BL Bruna L. Analyst support > "What I liked most about HelpDesk was its intuitive interface and ease of use." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7115713) NH Neal H. Product Manager Industrial Controls > "Your ticket number means nothing to me. " [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6750193) DL David L. Graphic Designer > "What I like best about HelpDesk is the browser interface." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7111155) RK Rudy K. Manager > "Now that the pricing schema has changed, we are much less happy because we have to pay for LiveChat which we only use as user..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___4328145) VR Verified Reviewer Tech Support Specialist > "Excellent, all tickets are now tracked, managed and resolved while giving me a clear complete picture of their status." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6868780) Jessica B. Account Manager > "It can be kind of slow, and harder to train people on." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6425758) AS Adam S. Founder > "The feature I like the most that influenced me to choose HelpDesk is the ability to integrate it with a plethora of different..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6343900) JW James W. Founder > "We didn't use the service and forgot it was active." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6135756) AJ Alan J. Consumer Products and Marketing Manager > "We are happy with the Livechat, it has given our customers a way to ask us immediate questions and us be able to support them in..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___5060132) KW Katarzyna W. Technical Support Specialist > "Sometimes I had issues finding the right settings (I was expecting them to be in different places than I've found them), but that's..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___4619613) TN Thandeka N. Chat Agent > "Everything is arranged very well so I can easily tell apart my open tickets or my coworkers' ." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6690562) JW James W. Founder > "Absolute scam." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6135756) EM Emmanuel M. Online Evangelism Innovator > "We are looking forward to the features that have not carried over to the new version to be added again!" [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7012327) JW James W. Founder > "Awful." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6135756) IV Ivan V. Customer Success Representative > "Team collaboration is also pretty good, it’s easy to assign tickets to each other." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7042329) WM Wayne M. President/CEO > "Very disappointed as I have an integration with LiveChat but HelpDesk is separate for some reason in Shopify and they are the same..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#GetApp___3408922) MW Michelle W. Customer service Representative > "Help desk is very similar to Zendesk and I already had experience in Zendesk so that made HD a lot easier" [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6642407) JE Javier E. CTO > "Our main goal is not to have customer support but we know that's nearly impossible." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___3343621) TR Tanattiya R. Chat support > "Your system makes it easy to stay motivated because of this constant measurements of my performance" [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6743472) LS Lianne S. Virtual Assistant > "The automated responses also become part of the ticket thread, which makes the threads long and cumbersome." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___2740290) CG Cindy G. Customer Service Supervisor > "This feature does have added value but not as much as I would have anticipated. " [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7079505) LS Lianne S. Virtual Assistant > "However, the system is not customizable, and it is very cumbersome and clunky." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___2740290) NC Nick C. Director of Support and Technology > "We looked at Zendesk and some other platforms but the price to feature offering from Helpdesk was appealing. " [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6651059) LS Lianne S. Virtual Assistant > "Templates / emails cannot be customized without knowledge of HTML" [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___2740290) BL Bruna L. Analyst support > "What I liked most about HelpDesk was its intuitive interface and ease of use." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7115713) WM Wayne M. President/CEO > "Very disappointed as I have an integration with LiveChat but HelpDesk is separate for some reason in Shopify and they are the same..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#GetApp___3408922) DL David L. Graphic Designer > "What I like best about HelpDesk is the browser interface." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7111155) RA Robiulawal A. Assistant Manager- Customer Support > "User interface is bit sluggish, not much customization option in analytics." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6842896) KL Kylie L. Chat agent > "It has an easy-to-use interface." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6723695) MW Melissa W. Administrator > "wish i could of made it work because its hard to find companies that are reponsive to your needs which in this day and age isnt easy..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6883318) GE Gerry E. Director > "The clean design and ease of use are what I like most about HelpDesk." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6328999) CG Cindy G. Customer Service Supervisor > "Setting up HelpDesk was not as easy as it sounded. " [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7079505) SL Sam L. Director > "It's easy to use and not too hard to integrate with websites." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6448958) JW James W. Founder > "Awful." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6135756) RK Rudy K. Manager > "The integration was pretty easy, and the reliability is great, we never had one failure in 3+ years of using it." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___4328145) JW James W. Founder > "We didn't use the service and forgot it was active." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6135756) JW Jason W. IT Admin > "Integration and customization are very easy." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___4328093) JE Javier E. CTO > "Our main goal is not to have customer support but we know that's nearly impossible." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___3343621) NJ Natalia J. Chatbot Designer > "The HD system functions correctly and reliably, fulfilling all of its basic purposes; it is intuitive, well-organized, and easy to..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6877089) NN Nandy N. Administrative Assistant > "Customers may find it too impersonal." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___3004115) [View Reviews](https://www.capterra.com/p/185973/HelpDesk/reviews/) ## User interface [Front](https://www.capterra.com/p/132901/Front/) 4.54 (289) [HelpDesk](https://www.capterra.com/p/185973/HelpDesk/) 4.56 (183) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit AI Copilot 207 Important Alerts/Escalation 150 Important API 120 Important Front 26/38 - AI Copilot - Alerts/Escalation - API - Automated Routing - Autoresponders - Call Center Management - Chatbot - Collaboration Tools - Conversation Intelligence - CRM - Customer Portal - Customizable Fields - Dashboard - Data Security - Email Management - Gamification - Generative AI - Inbox Management - Interaction Tracking - IVR - Key Performance Indicators - Knowledge Base Management - Language Detection - Live Chat - Mobile Access - Multi-Channel Communication - Multiple Data Sources - Predictive Analytics - Queue Management - Real-Time Monitoring - Reporting & Statistics - Service Level Agreement (SLA) Management - Support Ticket Management - Surveys & Feedback - Task Automation - Third-Party Integrations - Video Chat - Voice Recognition [See all features](https://www.capterra.com/p/132901/Front/#features) HelpDesk Top features 32/38 - AI Copilot - Alerts/Escalation - API - Automated Routing - Autoresponders - Call Center Management - Chatbot - Collaboration Tools - Conversation Intelligence - CRM - Customer Portal - Customizable Fields - Dashboard - Data Security - Email Management - Gamification - Generative AI - Inbox Management - Interaction Tracking - IVR - Key Performance Indicators - Knowledge Base Management - Language Detection - Live Chat - Mobile Access - Multi-Channel Communication - Multiple Data Sources - Predictive Analytics - Queue Management - Real-Time Monitoring - Reporting & Statistics - Service Level Agreement (SLA) Management - Support Ticket Management - Surveys & Feedback - Task Automation - Third-Party Integrations - Video Chat - Voice Recognition [See all features](https://www.capterra.com/p/185973/HelpDesk/#features) ### Recognition Front is recognized as a top-rated tool in 1 Capterra Shortlist reports HelpDesk is recognized as a top-rated tool in 5 Capterra Shortlist reports ### Deployment & support Front Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos HelpDesk Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Front - By Front - Located in United States - Founded in 2013 HelpDesk - By Text - Located in United States - Founded in 2002 ## Popular Comparisons [Front](https://www.capterra.com/p/132901/Front/)[4.54 (289)](https://www.capterra.com/p/132901/Front/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,810)](https://www.capterra.com/p/61368/Salesforce/reviews/) $25/month Price $25/month 4.4 Features 4.4 4.5 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-132901/Salesforce-vs-Front) [HelpDesk](https://www.capterra.com/p/185973/HelpDesk/)[4.56 (183)](https://www.capterra.com/p/185973/HelpDesk/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,810)](https://www.capterra.com/p/61368/Salesforce/reviews/) $29/month Price $25/month 4.4 Features 4.4 4.7 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-185973/Salesforce-vs-HelpDesk) [Front](https://www.capterra.com/p/132901/Front/)[4.54 (289)](https://www.capterra.com/p/132901/Front/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) $25/month Price $115/month 4.4 Features 4.4 4.5 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/132901-164283/Front-vs-Zendesk) [HelpDesk](https://www.capterra.com/p/185973/HelpDesk/)[4.56 (183)](https://www.capterra.com/p/185973/HelpDesk/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) $29/month Price $115/month 4.4 Features 4.4 4.7 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/164283-185973/Zendesk-vs-HelpDesk) [Front](https://www.capterra.com/p/132901/Front/)[4.54 (289)](https://www.capterra.com/p/132901/Front/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $25/month Price $15/month 4.4 Features 4.6 4.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-132901/LiveAgent-vs-Front) [HelpDesk](https://www.capterra.com/p/185973/HelpDesk/)[4.56 (183)](https://www.capterra.com/p/185973/HelpDesk/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $29/month Price $19/month 4.4 Features 4.3 4.7 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-185973/Freshdesk-vs-HelpDesk) [Front](https://www.capterra.com/p/132901/Front/)[4.54 (289)](https://www.capterra.com/p/132901/Front/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/) $25/month Price $25/month 4.4 Features 4.5 4.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-132901/LiveChat-vs-Front) [HelpDesk](https://www.capterra.com/p/185973/HelpDesk/)[4.56 (183)](https://www.capterra.com/p/185973/HelpDesk/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $29/month Price $15/month 4.4 Features 4.6 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-185973/LiveAgent-vs-HelpDesk) [Front](https://www.capterra.com/p/132901/Front/)[4.54 (289)](https://www.capterra.com/p/132901/Front/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $25/month Price $19/month 4.4 Features 4.3 4.5 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-132901/Freshdesk-vs-Front) [HelpDesk](https://www.capterra.com/p/185973/HelpDesk/)[4.56 (183)](https://www.capterra.com/p/185973/HelpDesk/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/) $29/month Price $25/month 4.4 Features 4.5 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-185973/LiveChat-vs-HelpDesk) [Front](https://www.capterra.com/p/132901/Front/)[4.54 (289)](https://www.capterra.com/p/132901/Front/reviews/) vs [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) $25/month Price $0/month 4.4 Features 4.6 4.5 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/132901-144040/Front-vs-Tidio-Chat) [HelpDesk](https://www.capterra.com/p/185973/HelpDesk/)[4.56 (183)](https://www.capterra.com/p/185973/HelpDesk/reviews/) vs [Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) $29/month Price R$35/month 4.4 Features 4.7 4.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/185973-202528/HelpDesk-vs-Milvus)