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Front vs Chaty: Which is a better fit?

Updated on December 1st, 2024
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Summary
Key features rated by users
Features selected based on 3,320 reviews from Live Chat users.
% Fit
Missing features
Not enough reviews
Feature ratings
Real-Time Notifications
3.8
Chat/Messaging
4.8
Contact Management
4.2
Support Ticket Management
3.2
Screen Sharing
NA
% Fit
Missing features
Feature ratings
Real-Time Notifications
NA
Chat/Messaging
5.0
Contact Management
NA
Support Ticket Management
NA
Screen Sharing
NA
User satisfaction
4.6
User reviews267
Ease of use
4.5
Functionality
4.4
Value for money
4.2
Customer support
4.4
5.0
User reviews32
Ease of use
4.9
Functionality
4.9
Value for money
4.9
Customer support
5.0
Price starts from
/user
Monthly subscription
Free version
Free trial
--
Monthly subscription
Free version
Free trial
Best for

Not provided by vendor

Great for e-commerce, digital agencies, and any website that wants to provide customer support via multiple channels. Use Chaty to answer queries, receive feedback, and chat with your customers.

User reviews
pros & cons
1 / 4
View Reviews
Not enough reviews
View Reviews
Video reviews
video-2bcf9d4c-635e-44ca-611a-08d92c6be272
Isabel Cristina C
Founder
3.0

Isabel C.: Hello. I am Isabel. I am the founder of my own company and I am rating Front in three. For more reviews, please look down below. Before trying Front, I had Meetingbird. It was a small plugin or add-on that allow me to schedule appointments through my email. I was in love with Meetingbird. Then I noticed that it was bought by Front. So I decided to try Front because of Meetingbird. The reason why I tried Front, besides of giving me the sense of our growing, fast growing and robust company, was that they allowed me to use the Meetingbird plugin, but also prepare the path for my growing company, because I see my company with a team bigger than right now. So I said, "I will do one learning curve and they will integrate all my team when it's time." Starting with Front was not that easy as I thought. It seems an intuitive app and I helped by email and with someone that reached me out and asked about my context and situation. What they warned me is that it was only for one person, it will be an overkill, as it ended up being. If you are considering trying Front, I will encourage you to do it if you are a team. If you are only you, it will be overwhelming. But Front, it's [Kaleed 00:02:00], it's fast growing. They are solid and their onboarding process is done by... They care, just that. But it will be with you in your growing process, but you have to start with a small team to give a shot to Front.

How Capterra sources reviews
View all video reviews
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User interface
132901 video thumbnail}
1 Video
244582 video thumbnail}
1 Video
132901
5 screenshots
244582
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Activity Dashboard
207
Important
API
388
Important

Front

13/31
  • CRM
  • Customizable Branding
  • Document Storage
  • Email Management
  • File Sharing
  • Geotargeting
  • Interaction Tracking
  • Mobile Access
  • Multi-Channel Communication
  • Offline Form
  • Proactive Chat
  • Real-time Consumer-facing Chat
  • Real-Time Notifications
  • Screen Sharing
  • Single Sign On
  • Surveys & Feedback
  • Transcripts/Chat History
  • Transfers/Routing
  • Activity Dashboard
  • API
  • Autoresponders
  • Canned Responses
  • Chat/Messaging
  • Collaboration Tools
  • Contact Management
  • Real-Time Analytics
  • Real-Time Monitoring
  • Reporting/Analytics
  • Search/Filter
  • Support Ticket Management
  • Third-Party Integrations
See All features
Hide Live Chat Software Features -

Chaty

Top Features
14/31
Show Live Chat Software Features +

Front

--

Chaty

  • Best Value Live Chat
    Software (2024)
  • Best Value Live Chat
    Software (2023)
Front
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Chaty
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Front
  • By Front
  • Located in United States
  • Founded in 2013
Chaty
  • By Poptin
  • Located in Israel
  • Founded in 2017
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