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Small and mid-sized service-based business. Many customers are call centers, IT help desks, and software support. Popular with people valuing transparent pricing and great customer service.
Whether you run a business, nonprofit, or work in education or healthcare, Jotform makes it easy to collect and manage information. Receive payments, registrations, appointments, uploads, and more.
Amazing customer service. Anytime you have an issue, they will always be happy to help you and very fast to answer.
The only downside has been the inability to organize uploaded files.
We had a few questions wich were answered immediately. KnowledgeOwl fulfills all of our requirements, the business model is fair and we are happy that we found that solution.
We were using Zendesk for our knowledge base because they were also our ticketing system, but I got frustrated with slow development timelines for some features core to our organization.
And you will not find a better customer service team. They are friendly, responsive, and always looking to make their product better.
If I HAD to choose, I would say the lack of detailed reporting in the backend. There's only topical understanding of user behavior of your knowledge base(s).
Overall, I could not be more pleased with this solution and the KO team. They are really fantastic, extremely responsive.
Having unlimited readers is a key feature for us. The only downside to KO is the inability to link an uploaded document to multiple knowledge bases.
Jotform has been a superb platform for building forms and makes it so easy to design and build any kind of form for our work.
There have been times when my emails have either been rejected, or have ended up in a Client's SPAM folder as the I think Jotform may have been listed as SPAM.
It is easy to use, and the base model is free. The customization is wonderful, with the ability to create beautiful applications.
In the end I was unable to continue using it because it would crash for clients and they would need to fill things out again.
I am a big fan of JotForm, as it provides a reliable and secure platform that many of my clients in the digital marketing industry can use in a variety of ways.
There service is so bad, email me and I will happily pass along the examples of their incomptence.
The template were super easy to use and provided you with an excellent foundation to develop your form.
Sometimes, there are delays on the sender’s end showing that the form has been completed. It’s usually not long - a few minutes, at most, but it can be annoying when we’re on the spot.
Joseph H.: My name is Joseph. I work as a real estate analyst for a small company, under 10 employees. And then I would rate my experience with JotForm as a four out of five. Ultimately, what we use JotForm is responding to customer and tenant inquiries, to quickly take in their information and then respond to their requests or concerns in a timely and promptly manner. Without a doubt, some of the best features of JotForm are, number one, the customizability. So you can ultimately create the form for any need that I have, as a business, of capturing information quickly. And then secondly, it's really easy to implement. It took me probably 10 to 15 minutes to get the form created, put on our website, and then actively opt to begin capturing information. And then the last thing is it integrates really well via API with a variety of different automated services. Ultimately, you can set it up, then not have to touch it and just start receiving information after you get that automation completed. Overall, my experience with JotForm was really positive. I think one thing that I would like to see within JotForm is if there's a template library, so ultimately just a collaboration of different users combining different JotForm templates that would be readily available. And so instead of creating one-off templates for each different use that I have, if there's a pre-made set of templates that are commonly used across different customers, I think it would be really helpful to just have that readily available to go ahead and use instead of having to create a new one each time.
Prioritize real-user-identified key features according to your needs to find your best fit.
KnowledgeOwl
Jotform
Top FeaturesKnowledgeOwl
Jotform
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