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Small and mid-sized service-based business. Many customers are call centers, IT help desks, and software support. Popular with people valuing transparent pricing and great customer service.
Clinicians, physicians and medical professionals.
Amazing customer service. Anytime you have an issue, they will always be happy to help you and very fast to answer.
The only downside has been the inability to organize uploaded files.
We had a few questions wich were answered immediately. KnowledgeOwl fulfills all of our requirements, the business model is fair and we are happy that we found that solution.
We were using Zendesk for our knowledge base because they were also our ticketing system, but I got frustrated with slow development timelines for some features core to our organization.
And you will not find a better customer service team. They are friendly, responsive, and always looking to make their product better.
If I HAD to choose, I would say the lack of detailed reporting in the backend. There's only topical understanding of user behavior of your knowledge base(s).
Overall, I could not be more pleased with this solution and the KO team. They are really fantastic, extremely responsive.
Having unlimited readers is a key feature for us. The only downside to KO is the inability to link an uploaded document to multiple knowledge bases.
My overall experience has been awesome. This has been a great tool that I use definitely weekly if not on most days.
Both a number of years ago and again the last two days, have had rude, unresponsive and extremely poor customer service experience.
This is the perfect tool to have on hand easily on the day to day in the hospital. Its a wealth of knowledge that is regularly updating so I feel confident about the data it provides.
Unfortunately, UpToDate is not free, so I am unable to access it when I am not on my hospital's WiFi network. That is the only major con.
We all love it in Medicine Since it’s very reliable as an online medical source. Easy to understand and useful for studying usmle exams.
Some of the links on the site are hard to obtain the information that you are looking for. The links give a lot of extraneous information without actually telling you directly what you're looking for.
I like using uptodate on my mobile phone as mobile app is very stable and user friendly. This tool is best friend for doctors.
Sometimes I'll just need a simple question answered and it's not always easy to find the answer right away, I'll have to hunt around for it.
Taylor R.: Hi, my name's Taylor. I'm a physician assistant or PA. I would give UpToDate a five out of five stars. And for more reviews like this, click below. As far as business problems I'm solving with UpToDate, lots of times it's kind of reassuring that I have the right treatment plan for a patient. Other times it's looking into other possible treatment plans or who to refer to or the ways different kind of illnesses would present themselves. So kind of how to better help treat and take care of patients. I like UpToDate the most compared to kind of the other programs I've used because it's tons of information in one spot and it's easily accessible. That's my favorite thing about UpToDate. The one thing I might change about UpToDate would be how you get the CME. The CME is awesome and it's super helpful, but it's lots and lots of clicks to get that continued medical education. I like the ease of it compared to all other CME, but I think it could even be easier if there were less clicks involved.
Prioritize real-user-identified key features according to your needs to find your best fit.
KnowledgeOwl
Top FeaturesUpToDate
KnowledgeOwl
UpToDate
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