Capterra Logo
Helping businesses choose better software since 1999

KnowledgeOwl vs Empolis Service Express: Which is a better fit?

Updated on November 24th, 2024
Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Summary
Key features rated by users
Features selected based on 5,211 reviews from Knowledge Management users.
% Fit
Missing features
Not enough reviews
Feature ratings
Knowledge Base Management
4.8
Content Management
5.0
Alerts/Notifications
--
Communication Management
NA
Access Controls/Permissions
4.8
% Fit
Missing features
Not enough reviews
Feature ratings
Knowledge Base Management
5.0
Content Management
4.0
Alerts/Notifications
--
Communication Management
--
Access Controls/Permissions
NA
User satisfaction
4.7
User reviews231
Ease of use
4.8
Functionality
4.8
Value for money
4.8
Customer support
4.9
4.7
User reviews14
Ease of use
4.7
Functionality
4.4
Value for money
4.4
Customer support
4.8
Price starts from
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

Small and mid-sized service-based business. Many customers are call centers, IT help desks, and software support. Popular with people valuing transparent pricing and great customer service.

Customer service for knowledge-intense products, machinery, and equipment across all industries

User reviews
pros & cons
1 / 4
View Reviews
Not enough reviews
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
132902
5 screenshots
204900
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Access Controls/Permissions
207
Important
Activity Dashboard
388
Important

KnowledgeOwl

26/36
  • Activity Dashboard
  • Calendar Management
  • Communication Management
  • Customizable Reports
  • Decision Support
  • Drag & Drop
  • Live Chat
  • Multi-Language
  • Social Media Integration
  • Surveys & Feedback
  • Access Controls/Permissions
  • Activity Tracking
  • Alerts/Notifications
  • API
  • Catalog Management
  • Collaboration Tools
  • Commenting/Notes
  • Content Library
  • Content Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Templates
  • Data Import/Export
  • Discussions/Forums
  • Document Management
  • Full Text Search
  • Knowledge Base Management
  • Reporting & Statistics
  • Self Service Portal
  • Single Sign On
  • SSL Security
  • Tagging
  • Text Editing
  • Third-Party Integrations
  • Widgets
  • Workflow Management
See All features
Hide Knowledge Management Software Features -

Empolis Service Express

Top Features
29/36
Show Knowledge Management Software Features +

KnowledgeOwl

  • Best Value Knowledge Management
    Software (2024)

Empolis Service Express

--

KnowledgeOwl
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Empolis Service Express
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
KnowledgeOwl
  • By KnowledgeOwl
  • Located in United States
  • Founded in 2015
Empolis Service Express
  • By Empolis Information Management
  • Located in Germany
  • Founded in 1986
Need a Little Help?

Talk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes.

Recommendations

Products similar to those you're currently comparing: