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Small and mid-sized service-based business. Many customers are call centers, IT help desks, and software support. Popular with people valuing transparent pricing and great customer service.
Customer service for knowledge-intense products, machinery, and equipment across all industries
Amazing customer service. Anytime you have an issue, they will always be happy to help you and very fast to answer.
The only downside has been the inability to organize uploaded files.
We had a few questions wich were answered immediately. KnowledgeOwl fulfills all of our requirements, the business model is fair and we are happy that we found that solution.
We were using Zendesk for our knowledge base because they were also our ticketing system, but I got frustrated with slow development timelines for some features core to our organization.
And you will not find a better customer service team. They are friendly, responsive, and always looking to make their product better.
If I HAD to choose, I would say the lack of detailed reporting in the backend. There's only topical understanding of user behavior of your knowledge base(s).
Overall, I could not be more pleased with this solution and the KO team. They are really fantastic, extremely responsive.
Having unlimited readers is a key feature for us. The only downside to KO is the inability to link an uploaded document to multiple knowledge bases.
Prioritize real-user-identified key features according to your needs to find your best fit.
KnowledgeOwl
Empolis Service Express
Top FeaturesKnowledgeOwl
Empolis Service Express
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