Survicate vs AskNicely: Which is a better fit?

We had a wonderful experience with Survicate from start to finish. We really enjoyed the customization and ability to record partial responses.

I had some feedback on some features but it looks like they might take some time to implement them. Also, the fact that you loose you can't pool a report from all the surveys together is not ideal.

Easy to set up surveys and analyse them (with helpful visuals) and helpful and responsive user support & customer success teams.

We had 0 pain points with Survicate once it was up and running and integrated into our systems.

Survicate effectively solves our survey automation needs. We required a solution that could seamlessly integrate with our ESP and offer in-app survey capabilities, and Survicate delivers perfectly.

I believe this situation should be handled differently, considering we are legacy clients. While some incremental changes may be reasonable, it feels unfair to compel us to upgrade in this manner.

Being able to gather this kind of data and make it easy and fun for clients to provide feedback had a huge impact on our user experience and product journeys and roadmap plans.

Survicate is more limited and question options, quota design and analysis dashboard than similar vendors.

The support has always been responsive and they do a great job of making sure you (the customer) is very comfortable and confident. The implementation process has been one of the best that I've seen.

The think i dislike the most is the inability to manage people the away I find to be most intuitive.

We asked them about how we could use their segmentation feature and they even improved it and pushed out the change in less than a day. Pretty amazing all round actually.

Madeline M

Digital Marketing Specialist

Some of the integration work was not very straightforward. It is sometimes a little confusing to tell when you are looking at a subset vs. the entirety of your account.

I'm also impressed with the breadth of other features and I'm eager to see how these can improve our overall experience, or even improve our process. The surveys themselves are visually pleasing.

Élodie É

Product Owner

The navigation through the interface can be confusing when I'm going elsewhere than my to-do list.

Most important, they do have a client success manager that has been key to our success. They stand behind their product and they are open and action-oriented on recommendations.

Missing a few things I think would be common sense for the program to have.