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Product and UX teams
We had a wonderful experience with Survicate from start to finish. We really enjoyed the customization and ability to record partial responses.
I had some feedback on some features but it looks like they might take some time to implement them. Also, the fact that you loose you can't pool a report from all the surveys together is not ideal.
Easy to set up surveys and analyse them (with helpful visuals) and helpful and responsive user support & customer success teams.
We had 0 pain points with Survicate once it was up and running and integrated into our systems.
Survicate effectively solves our survey automation needs. We required a solution that could seamlessly integrate with our ESP and offer in-app survey capabilities, and Survicate delivers perfectly.
I believe this situation should be handled differently, considering we are legacy clients. While some incremental changes may be reasonable, it feels unfair to compel us to upgrade in this manner.
Being able to gather this kind of data and make it easy and fun for clients to provide feedback had a huge impact on our user experience and product journeys and roadmap plans.
Survicate is more limited and question options, quota design and analysis dashboard than similar vendors.
Though, for me, the most useful part is the search engine, I enjoy the powerful and flexible filtering option. Stories is also a nice option for sharing research insights and iterations with my team.
Can be really complex at times and therefore some features become unusable or hard to get started with.
More importantly I love how I can easily highlight important insights and then use the analysis board to organize ideas from a wide range of sources to discover patterns.
Link in the email notification works weirdly: it is difficult to find the exact notes the notification refers to.
They adapt the platform often - I see improvements every day and they match my needs - you feel a dedicated team in the background and that's the best you can expect (no product is ever perfect).
Also, I'm still not totally clear how Projects are to be used. But those are minor complaints.
The support is great, fast and honest. Right now, we collect feedback more often and it is all collected in one place accessible for everybody.
The software is still new and has the occasional bug or missing feature.
Survicate
Top FeaturesEnjoyHQ
Survicate
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