# Compare Brevo vs Nutshell 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Brevo and Nutshell based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/132996-144340/brevo-vs-Nutshell --- # Brevo vs Nutshell Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: BrevoNutshell2/4 selected [Brevo](https://www.capterra.com/p/132996/brevo/)[4.6 (3,406)](https://www.capterra.com/p/132996/brevo/reviews/) [Nutshell](https://www.capterra.com/p/144340/Nutshell/)[4.4 (618)](https://www.capterra.com/p/144340/Nutshell/reviews/) [## Brevo](https://www.capterra.com/p/132996/brevo/)[4.6 (3,406)](https://www.capterra.com/p/132996/brevo/reviews/) Starting Price $9.00/month Value-for-Money 4.5 Functionality 4.5 Ease of Use 4.6 Customer Service 4.5 Reviews Sentiment Based on [3,406 reviews](#user-reviews) Positive 3,208 Neutral 116 Negative 82 [## Nutshell](https://www.capterra.com/p/144340/Nutshell/)[4.4 (618)](https://www.capterra.com/p/144340/Nutshell/reviews/) Starting Price $13.00/month Value-for-Money 4.4 Functionality 4.1 Ease of Use 4.4 Customer Service 4.4 Reviews Sentiment Based on [618 reviews](#user-reviews) Positive 544 Neutral 60 Negative 14 What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 13,971 reviews from email marketing software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 75%Fit Missing features Feature ratings Email Campaign Management 4.6 Campaign Scheduling 4.7 Newsletter Management NA Email Tracking 4.6 Customizable Branding 4.4 \--%Fit Missing features Not enough reviews Feature ratings Email Campaign Management 4.4 Campaign Scheduling 4.1 Newsletter Management NA Email Tracking \-- Customizable Branding NA User satisfaction User satisfaction 4.6 User reviews[3,406](https://www.capterra.com/p/132996/brevo/reviews/) Ease of use 4.6 Functionality 4.5 Value for money 4.5 Customer support 4.5 User satisfaction 4.4 User reviews[618](https://www.capterra.com/p/144340/Nutshell/reviews/) Ease of use 4.4 Functionality 4.1 Value for money 4.4 Customer support 4.4 Price starts from Price starts from $9Usage Based, Per Month - Free version - Free trial Price starts from $13Per User, Per Month - Free version - Free trial Best for Best for Brevo is used by entrepreneurs, ecommerce retailers, marketers, sales teams, developers, agencies, and enterprise organizations. Best for Nutshell is built for relationship-focused B2B organizations that are tired of juggling separate sales and marketing tools and don’t want to pay a full time admin to manage the software. ## User reviews Pros & cons Clare P. WordPress Development Lead > "Brevo's delegated account access means that my clients can take care of simple tasks by themselves, and I can easily access their account if they need help with more technical tasks." [See full review](https://www.capterra.com/p/132996/brevo/#Capterra___7036177) CG Charles G. Owner > "The biggest pain point so far seems to be process for adding new individual contacts. Because Brevo offers many features beyond emailing, it means that adding a new contact involves a..." [See full review](https://www.capterra.com/p/132996/brevo/#Capterra___6778102) Faydra D. F. Most-Things Web Consultant > "I primarily use Brevo as a tool so that I and my clients can receive transactional emails through our WordPress sites, and it's outstanding for that." [See full review](https://www.capterra.com/p/132996/brevo/#Capterra___7029342) SM Sherry M. Executive Manager > "We also may get unsubscribes that do not realize we use Brevo for informational purposes and not just marketing and we get concerned the guests may no longer get pertinent emails." [See full review](https://www.capterra.com/p/132996/brevo/#Capterra___7116190) GM Giulio M. CEO > "I'm using Brevo from almost 5 years, it simplify at the most my needs to make campaigns to have more leads, even for wide or very small numbers of sendings." [See full review](https://www.capterra.com/p/132996/brevo/#Capterra___7024863) MT Marios T. President > "The interface can feel cluttered and not very intuitive, especially when navigating between campaigns, contacts, and automation." [See full review](https://www.capterra.com/p/132996/brevo/#Capterra___7118246) SB Stefano B. Founder and CEO > "The customization capabilities have allowed us to create workflows that match our exact processes rather than forcing us to adapt to rigid system limitations. While the webhook..." [See full review](https://www.capterra.com/p/132996/brevo/#Capterra___7014349) AP Anil P. Founder > "The inability to find how to use transactional emails, as each click on transactional->templates redirected to campaigns->templates." [See full review](https://www.capterra.com/p/132996/brevo/#Capterra___6822712) SG Sebastian G. coo > "The drag-and-drop email builder is ituitive, and the automation workflows make it simple to create personalized experiences for different customer segments." [See full review](https://www.capterra.com/p/132996/brevo/#Capterra___6828497) Lauren R. Owners > "With migration of our database to Brevo, we lost several hundred contacts bc they were from Gravity forms outside of the “allowed timeframe” I did feel that this hurt us in the..." [See full review](https://www.capterra.com/p/132996/brevo/#Capterra___6856016) TV Tuananh V. Marketing > "I also appreciate having multiple features (email, SMS, CRM) in one place, which promises to save time and effort in the future. While it's still too early to give a deeper assessment..." [See full review](https://www.capterra.com/p/132996/brevo/#Capterra___6852296) RG Renato G. Cofounder > "The SMS confirming my phone number never arrived, so I had to use the chat to resolve a problem that could have been easier to resolve." [See full review](https://www.capterra.com/p/132996/brevo/#Capterra___7097771) Roman J. onwer > "When we ran into difficulties, the support team helped us with advice and opened our eyes to the fact that it’s not just about the quantity of emails sent, but also about the content..." [See full review](https://www.capterra.com/p/132996/brevo/#Capterra___7093439) JG Jerzy G. DJ, Producer and Remixer > "when sending a campaign having a limited amount of mails to send, there is a big inconvenience: if let's say your monthly limit is 300, you might want to select 2 contact categories..." [See full review](https://www.capterra.com/p/132996/brevo/#Capterra___6470031) LGW Leisa Grace W. Editorial Director > "For someone like me who manages a few different projects, the client management capabilities work smoothly and keep everything organised without mixing things up." [See full review](https://www.capterra.com/p/132996/brevo/#Capterra___7032391) AV Arnaud V. Founder > "The editor can be tinkering if you want to work with conditional variables and specific layout/styles. But maybe I'm overcomplicating my logic in the e-mails too..." [See full review](https://www.capterra.com/p/132996/brevo/#Capterra___7005928) NH Neil H. Owner > "The automations are user-friendly and I have set mine up to really walk me through engagement as I have a complicated workflow (i.e., "Hey Neil, someone signed up from your website..." [See full review](https://www.capterra.com/p/132996/brevo/#Capterra___6776051) MK Max K. CEO > "I think Brevo has an overly sensitive algorithm related to email deliverability and customer engagement." [See full review](https://www.capterra.com/p/132996/brevo/#Capterra___7046744) GR Gustavo R. Chief Enthusiast > "Very generous free plan (300 e-mail messages per day which can not only be used for e-mail marketing, but also for transactional e-mails and SMTP sending)." [See full review](https://www.capterra.com/p/132996/brevo/#Capterra___6827819) Renan D. Founder > "I like least about Brevo is the loading of unnecessary resources in e-commerce, the lack of clarity about the billing process, and the limited automation features for push notifications." [See full review](https://www.capterra.com/p/132996/brevo/#Capterra___6500673) VR Verified Reviewer IT Engineer > "I’ve used it as an SMTP server for several websites’ contact forms, and it has worked flawlessly." [See full review](https://www.capterra.com/p/132996/brevo/#Capterra___7039217) JS Joao S. Team leader > "The user interface can be confusing at times and not very user-friendly, which occasionally makes simple tasks take longer than they should." [See full review](https://www.capterra.com/p/132996/brevo/#Capterra___7049987) RS Radenko S. CEO > "Positive, good support service, tools necceserz to start and run zour email campaigns, segmentatyion is good, good repaort even in the free plan" [See full review](https://www.capterra.com/p/132996/brevo/#Capterra___7079068) SG Sebastian G. coo > "Some parts of the interface feel a bit clunky or uninuitive, especially when navigating between campaigns, contacts, and automation workflows." [See full review](https://www.capterra.com/p/132996/brevo/#Capterra___6828497) Henrique de Souza R. Head of Customer Success > "I really like Brevo because it's easy to create templates and integrations, and it also allows you to view logs in real time." [See full review](https://www.capterra.com/p/132996/brevo/#Capterra___7117568) VR Verified Reviewer Backend Developer > "My account got suspended without warning(first bad experience) and I couldn’t find any immediate answers from the terms and conditions or the help page (second one)." [See full review](https://www.capterra.com/p/132996/brevo/#Capterra___7034385) LW Llewellyn W. Media and Communications Manager > "Additionally, setting up workflows and managing subscriber lists is straightforward, helping users save time and focus on engaging their audience effectively." [See full review](https://www.capterra.com/p/132996/brevo/#Capterra___6828150) LC Lucy C. Business Technology Consultant > "When using a popup form it is not possible to customise the URL for double opt-in subscribers." [See full review](https://www.capterra.com/p/132996/brevo/#Capterra___6853381) DR Domagoj R. Business Development Manager > "Setting up campaigns is straightforward, and the drag-and-drop email builder makes designing emails simple and efficient, even for complex tasks." [See full review](https://www.capterra.com/p/132996/brevo/#Capterra___6785545) PD Paul D. Operations Manager > "The cost of the packs is quite high, so make your subscription work for you, can get expensive if your database fills up" [See full review](https://www.capterra.com/p/132996/brevo/#Capterra___6821044) SB Stas B. CEO and Founder > "I have set up several email chains using Automation, where I created different chains depending on user behaviour. And all this, i did in several days... which is amazing and showing..." [See full review](https://www.capterra.com/p/132996/brevo/#Capterra___6780992) OA Odueki A. CEO > "Some users might not like or could find it limiting due to the learning curve — especially when it comes to setting up workflows, lead scoring, and tagging." [See full review](https://www.capterra.com/p/132996/brevo/#Capterra___6854447) WD Warren D. Marketing Manager > "affordability, we do not send a huge number of emails out per month but do have a lot of contacts across several entities and Brevo's fix rate monthly account works very well for us." [See full review](https://www.capterra.com/p/132996/brevo/#Capterra___6883558) MN Muna N. Designer > "Occasional delays in email delivery or reporting may occur." [See full review](https://www.capterra.com/p/132996/brevo/#Capterra___7083179) NO Naj O. Digital CRM > "We appreciate the intuitive and comprehensive features the most, especially how easy it was to manage email campaigns, segment audiences and track analytics in one place." [See full review](https://www.capterra.com/p/132996/brevo/#Capterra___7050024) VR Verified Reviewer Marketing Executive > "The email template customization options are limited and less visually appealing." [See full review](https://www.capterra.com/p/132996/brevo/#Capterra___7004529) KB Konrad B. Fundraiser > "Brevo allows me to do my most important part of work - be in a constant contact with the donors of my organisation." [See full review](https://www.capterra.com/p/132996/brevo/#Capterra___7097933) EL Eddy L. Founder > "Campaign builder and pre-configured campaigns are sometimes confusing and most of the time not inline with our cms." [See full review](https://www.capterra.com/p/132996/brevo/#Capterra___6823451) KB Konrad B. Fundraiser > "Marketing campaigns allow me to send my most important messages for the donors of my organisation." [See full review](https://www.capterra.com/p/132996/brevo/#Capterra___7097933) MW Mark W. Owner > "Payments can fail and during the weekend, support can be slow." [See full review](https://www.capterra.com/p/132996/brevo/#Capterra___7080740) SC Simone C. Writer > "I use it to send out my noncommercial newsletter about writing. Both the stats and the way they're presented are very helpful in my understanding my public." [See full review](https://www.capterra.com/p/132996/brevo/#Capterra___6852183) HPK Himadri Protim K. MD > "I haven't been able to find the merging option, which would allow me to avoid repeating the contact entry twice." [See full review](https://www.capterra.com/p/132996/brevo/#Capterra___6839277) AH Adrian H. CEO > "There are simple ways to set up forms within the interface that allows sign-up connection without the need to use any other form plugin." [See full review](https://www.capterra.com/p/132996/brevo/#Capterra___7003130) AB Arthur B. Product Manager > "I also find the pricing model somewhat unclear; most of the support tickets I’ve opened were to clarify doubts about how pricing works." [See full review](https://www.capterra.com/p/132996/brevo/#Capterra___6824051) RCR Rodel C R. Journal Editor > "Segmentation, templates, and scheduling aid us to notify authors and reviewers adequately with good value, without aggressive learning curves." [See full review](https://www.capterra.com/p/132996/brevo/#Capterra___6877106) LS Luke S. Marketing and Web Admin > "If you have a large list of contacts which is not up to date, you could get your account suspended for having to many unsubscribed contacts." [See full review](https://www.capterra.com/p/132996/brevo/#Capterra___6730381) MV Marian V. Community Manager > "It lets you send emails, create landing pages, and automate tasks without needing coding skills." [See full review](https://www.capterra.com/p/132996/brevo/#Capterra___6798179) FG Fernando G. Owner > "automating email blasts and social media posts isnt a capability that it currently has." [See full review](https://www.capterra.com/p/132996/brevo/#Capterra___6859549) AB Alessandra B. Founder > "I also like the fact they give me free access to the platform as I'm starting my business, it just requires time and to be willing to learn something new!" [See full review](https://www.capterra.com/p/132996/brevo/#Capterra___7032573) FS Frhan S. Clara > "Many messages end up in spam, making them invisible and failing to achieve the campaign's goal." [See full review](https://www.capterra.com/p/132996/brevo/#Capterra___6819999) BY Bahnas Y. Project Manager > "The layout is clean and the tools are organized in a way that makes sense even if you are not deeply experienced with email platforms." [See full review](https://www.capterra.com/p/132996/brevo/#Capterra___7048165) MnM Mônica M. GMT > "Since I am still learning, I sometimes find the automation features a bit confusing to set up." [See full review](https://www.capterra.com/p/132996/brevo/#Capterra___7098560) IB Ilenia B. Marketing Automation manager > "The automation features are particularly interesting because they allow you to manage the database with internal actions as well as automate external communications via email or SMS." [See full review](https://www.capterra.com/p/132996/brevo/#Capterra___6495091) MD Mo D. Marketing Associate > "Sometimes the functionality of moving certain elements in the email can be cumbersome." [See full review](https://www.capterra.com/p/132996/brevo/#Capterra___6857443) VR Verified Reviewer Graphic Designer > "Overall, Brevo is a solid email marketing platform that is user-friendly for designers, offering a quick way to create attractive campaigns and manage client communication, but it may..." [See full review](https://www.capterra.com/p/132996/brevo/#Capterra___6575696) YZ Yoav Z. Director > "Also pricing feels a bit confused: for example, looks like it's more worthwhile to stay on a free package than move to pay as you go because you lose your free allocation?" [See full review](https://www.capterra.com/p/132996/brevo/#Capterra___6814343) MM Michele M. Operations Manager > "Not only did it allow us to mass mail to all our clients weekly news letters which cut our time in half but it also incorporates many other wonderful features that we were able to..." [See full review](https://www.capterra.com/p/132996/brevo/#Capterra___6680142) AB Arthur B. Product Manager > "There are also occasional stability issues — I’ve been locked out of the platform at times when I really needed access." [See full review](https://www.capterra.com/p/132996/brevo/#Capterra___6824051) AK Anuj K. President > "Bravo allows us to merge our mailing lists and prepare the newsletter via the platform." [See full review](https://www.capterra.com/p/132996/brevo/#Capterra___6817603) CB Christian B. CEO > "What I disliked about the platform is that, due to the fact that it is a multi-tool platform, it takes a few hours to learn how to use it well." [See full review](https://www.capterra.com/p/132996/brevo/#Capterra___6828871) Clare P. WordPress Development Lead > "It's easy to set up, provides all the functionality our clients need at the best pricepoint, and the account configuration makes it very easy to co-work and troubleshoot across..." [See full review](https://www.capterra.com/p/132996/brevo/#Capterra___7036177) SJ Sophia J. Chief Creative Officer CCO > "Learning curve using the platform is not very user friendly, especially when it comes to the more technical aspects like DMARC and ensuring you don't get flagged as spam." [See full review](https://www.capterra.com/p/132996/brevo/#Capterra___7005145) KE Khalid E. Founder > "It saves time and offers fantastic features like multiple mailing lists, easy-to-run advanced campaigns, seamless integration of web interfaces and chat elements, and highly..." [See full review](https://www.capterra.com/p/132996/brevo/#Capterra___6501425) LS Layna S. Media Manager > "I wish I could delete some campaigns or put them into a folder where I don't see them as often." [See full review](https://www.capterra.com/p/132996/brevo/#Capterra___6835303) OT Ojo T. Copywriter, Mobile and Web developer, Data analyst > "I did so for but for Brevo, I unconsciously dived into it, started checking around and within 10 minutes I got a hang of what it does and how it was perfect for my needs(which is a..." [See full review](https://www.capterra.com/p/132996/brevo/#Capterra___6493808) SP Samantha P. Founder and artistic researcher > "As far as I know, this is constantly being worked on and upgraded - unfortunately, it has led to some deliverability issues, 'broken' chains in the automation flow, and made it..." [See full review](https://www.capterra.com/p/132996/brevo/#Capterra___6500110) UJ Umer J. Corporate Sales Manager > "I recently run an email campaign for our upcoming webinar and Brevo helped me to design a really eye-catching design for that." [See full review](https://www.capterra.com/p/132996/brevo/#Capterra___6815114) BY Bahnas Y. Project Manager > "None of these problems were deal breakers, but they did interrupt the workflow on occasion." [See full review](https://www.capterra.com/p/132996/brevo/#Capterra___7048165) HG Hannah G. Design and Projects Marketing Manager > "We made the switch to Brevo from a well-known large e-marketing platform and we found the ease of use better, the design capabilities better and the quality of customer service better,..." [See full review](https://www.capterra.com/p/132996/brevo/#Capterra___6409130) NT Neel T. ceo > "Occasionally, the automation workflows can be a bit limited, making it challenging to implement more complex marketing sequences." [See full review](https://www.capterra.com/p/132996/brevo/#Capterra___6577073) KB Konrad B. Fundraiser > "Free plan for unlimited contacts with not so small amount of e-mails per day (300)." [See full review](https://www.capterra.com/p/132996/brevo/#Capterra___7097933) BE Bonnie E. Administrative Assitant and IT > "I don't have the cloudflare sign in, so I'm unable to authenticate without pushing this sky high in the company." [See full review](https://www.capterra.com/p/132996/brevo/#Capterra___6842610) DK Dhaval K. SR BDE and Consultant > "The best thing they have taken care of is when you draft your email you can have a mobile as well as desktop version that how your email would look like so these are small things that..." [See full review](https://www.capterra.com/p/132996/brevo/#Capterra___6465254) PR Pramod R. CMO > "A bit difficult to design email templates or import them from other tools." [See full review](https://www.capterra.com/p/132996/brevo/#Capterra___6833655) UG Ulysses G. CTO > "For a company like ours with a large contact base and varied use cases, it's helpful to have a platform that handles multiple tasks under one roof." [See full review](https://www.capterra.com/p/132996/brevo/#Capterra___6854937) PP Panos P. Founder > "Greek language not supported on some features." [See full review](https://www.capterra.com/p/132996/brevo/#Capterra___7045201) TM Tiffany M. CEO > "My overall experience with Brevo has been positive—effective spam blocking with room for improved notifications." [See full review](https://www.capterra.com/p/132996/brevo/#Capterra___7044028) Faydra D. F. Most-Things Web Consultant > "I haven't used their customer support in quite some time, because they used to give me answers that weren't correct." [See full review](https://www.capterra.com/p/132996/brevo/#Capterra___7029342) VR Verified Reviewer Web Developer > "The platform is very intuitive, and the documentation is extensive, so I can usually find everything I need without contacting support." [See full review](https://www.capterra.com/p/132996/brevo/#Capterra___7054728) PLT Patrizia Liza T. Teacher and Coach > "Another issue I had was that I haven't succeeded in matching my domain name/domain related email." [See full review](https://www.capterra.com/p/132996/brevo/#Capterra___6828243) [View Reviews](https://www.capterra.com/p/132996/brevo/reviews/) BC Brook C. Partner > "The mobile app allows for on-the-go solutions, email integrations are powerful for historical context, and it's highly intuitive to use..." [See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7066619) RB Roderick B. Director Owner > "The fact I cannot use the WhatsApp integration in the UK - at the moment the section which allows marketing via WhatsApp is not yet..." [See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7092735) JT John T. Owner > "The mobile app is excellent for logging notes and updates right after meetings, and the email and calendar integrations keep everything..." [See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7065693) JB Jeff B. CRO > "Also, if your team is coming from a bigger CRM, there can be a short adjustment period where certain options you’re used to aren’t in..." [See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7064776) Marcus B. Founder and Advocate > "Being able to search transcripts, review summaries, and see calls automatically logged gives me confidence that every interaction is..." [See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7099583) JF Jody F. Territory Sales Representative > "All of the data is there, but extracting it in a customizable, meaningful report format is lacking." [See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7069096) RW Robert W. Sales manager > "It also allows for a more collaborative sales process, as you can easily see which tasks your colleagues have completed and see their..." [See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7064924) Sera A. Bussness development realtor > "Sometimes the system creates duplicates, and it makes my job a little confusing as I need to redirect the lead." [See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7065005) BC Brook C. Partner > "I think Nutshell's highlights include its UX/UI, efficiency of workflows, strong email and other integrations, and mobile app quality. " [See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7066619) MM Maggie M. Business Development Coordinator > "I wish there was less wait time- it takes a while to load sometimes and other times does not load at all (does not happen with other..." [See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7064755) LE Logan E. Digital Marketing Manager > "Pipelines are clear and customizable, activity tracking is straightforward, and managers get solid visibility into performance without..." [See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7068832) JL Jessica L. Business Development Consultant > "It does not pick up on duplicate accounts within the system well and in results causes a lot of time wasted." [See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7064740) EJ Erin J. Director of Special Projects > "Nutshell does a good job of organizing and maintaining full records of interactions, conversations, emails, and notes with our..." [See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7064966) VR Verified Reviewer Marketing Director > "We have outgrown the capabilities and have explored other options as this is not built for a service company (as told to us by our..." [See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7065797) Nicky B. Chief of Staff > "We particularly like the ability to bcc Nutshell when we email a prospect and the email is automatically populated in their profile." [See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7103400) Daniel N. SVP of Business Development > "It lacks a feature to create your own workflow from scratch." [See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7064726) Samantha C. Marketing Specialist > "I like that there has been an uptick in customization features which has helped us adapt the pipeline in the most efficient way for the..." [See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7067354) Alexander Elliot P. CIO > "Too many other products require less technical people to become more savvy and that causes resistance, and slow uptake." [See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7064959) MM Madelynn M. Campaign Director > "It allows me to learn our clients wants and needs and to pick up threads that others have dropped" [See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7066672) GT Guy T. COO > "The app is no where near as efficient and easy to maneuver as the website and just as easy to open up a browser on the phone instead of..." [See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___6443338) CO Casey O. Senior Consultant > "Again, it is a nice way to have a lot of automation for a small company without having to spend a lot on one of the "big" CRM tools..." [See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7064798) RL Ryan L. Sales Manager > "Some features do not integrate with our high level of cyber security." [See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7065473) SL Stefan L. Sales Manager > "I would like to deepen our company\`s use of Nutshell\`s different tools internally and hope to bring the b2b marketing function over to..." [See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7064893) Nicky B. Chief of Staff > "Nutshell can feel a bit dated at times, like old enterprise SaaS software." [See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7103400) Nicolas B. Sales and Customer Service > "It helps us out a lot streamlining and setting up reminders for the many steps that we have in our sales." [See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7064720) MY Michele Y. We don’t have titles > "Just the fact that I cannot control undo things in the email section for instance, if I accidentally bump something and erase a large..." [See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___6333609) Sera A. Bussness development realtor > "It did help reach our goal into understanding where the leads come from, geographical area, referrals, agents,etc." [See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7065005) VD Verity D. Sales > "I do not have any dislikes with the program, but it does seem to lag after a contact is recorded." [See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7064707) Marcus B. Founder and Advocate > "It allows me to focus on running my business rather than figuring out software, and that simplicity is what really sets it apart." [See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7099583) ER Emily R. Director of Communications > "Because I use NS for communications, and it's what we use for our email marketing, I have an issue with the lack of drip sequence..." [See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___6664175) JB Jeff B. CRO > "The interface is clean, modern, and intuitive, and I can see exactly where deals sit in the pipeline at a glance." [See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7064776) Garret W. Regional Account Manager > "Unfortunately for my team, Nutshell is geared more towards products than services." [See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7064916) Sera A. Bussness development realtor > "The system guarantees security in its overall everyday task and it provides great customer support if something is not clear." [See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7065005) Andrew A. Associate Director of Operations > "It gets daily use from me and not having it would make my life so much more needlessly difficult." [See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7064775) Garret W. Regional Account Manager > "There is quite a bit of customization with Nutshell and it serves very well as a platform for goods/retail services." [See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7064916) Hayden L. C. Market Research Analyst > "I don't like not being able to call a support line." [See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7064802) SM Sibusiso M. Admissions Consultant > "It makes it easy to manage leads, track communication, and stay organised throughout the admissions and follow-up process." [See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7064922) NC Nick C. Director of Business Development > "It is also cumbersome to add a new customer, notes, and contacts while using the mobile app." [See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___6711060) Daniel N. SVP of Business Development > "I love all the automation that we have been able to incorporate into the CRM, Pipeline, and back office operations team." [See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7064726) ND Normand D. Business development > "Information is sometimes too complicated to register & we do not have all the customers contact info in the first meeting." [See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___6665568) BC Brook C. Partner > "We can see in real-time across devices which opportunities are advancing and where others were left behind." [See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7066619) JM Jay M. Territory sales manager > "Not being able to add attachments to emails inside the system" [See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___6706802) Ross M. CPO > "For core CRM needs like contact and lead management, it does exactly what we need without unnecessary complexity." [See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7064742) ET Emilee T. Account Sales Specialist > "Sometimes hard to navigate when trying to find all contacts for a company with multiple branches." [See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___6747095) MM Mnjunatha M. Senior Business Consultant > "Nutshel is a strong contender in the productivity and AI-assistance space, particularly for users who need to process information..." [See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___6809696) Cherrye M. Founder CEO > "It doesn't feel small-business friendly." [See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7065775) KR Kari R. HR and Administration Manager > "It's great to have everything in one place and to be able to see real time notes from the team." [See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7067743) AW Alexander W. Manager of Marketing and Engagement > "There are a few features that are not available in terms of sending mass emails." [See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___6493305) VD Vlad D. Project Manager > "The variety of tools and integrations offered were useful and allowed our team to solve many challenges in different ways while helping..." [See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___6294023) MM Madelynn M. Campaign Director > "It can be complicated to learn to use, especially in the beginning." [See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7066672) SM Sibusiso M. Admissions Consultant > "It’s a reliable CRM that supports day-to-day admissions and sales activities effectively." [See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7064922) SM Sarah M. Sales director > "Lacks a few features of a salesforce, can’t manage SDR campaigns" [See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___6333573) Ross M. CPO > "Support is consistently excellent, and the product feels well suited to smaller teams that value usability over heavy customisation." [See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7064742) DW Derrick W. VP of Business Development > "Having some issues with setting up broadcast emails and the DNS setting, but working through it. " [See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___6338015) Patrick G. Chief Drinking Officer > "Nutshell was the only platform that provided me with all the features I needed, without the bloat, at a price point that seemed too..." [See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7065690) TO Tatiana O. Marketing and Talent Manager > "I also dislike the same feature for the automatic emails, it becomes a pain point." [See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___6333604) KH Kelsey H. Coordinator > "You just keep moving forward! And customer support is nice because if I have a FAQ, then the chat bot can answer it." [See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7065809) DM Diana M. Account Manager > "The mobile app is less efficient than the desktop version" [See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___6695380) VD Verity D. Sales > "I love the duplicate feature to prevent the same client being entered." [See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7064707) CD Catherine D. Owner > "Website integration. When \[sensitive content hidden\] left, we had a lull of customer service." [See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___6536606) JF Jordan F. Regional Sales Manager > "Easy user interface that allows you to filter leads/contacts quickly." [See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7068584) JA Jon A. Water Treatment and Inside Sales Consultant > "A lot of the marketing functions are less than intuitive." [See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___6585237) RT Reed T. Business development manager > "It also is easy to keep track of potential customers and what stage they are in the sales process." [See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7087904) CD Cindy D. Client Engagement Coordinator > "email synch is a little sketchy." [See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___6549519) KM Keagen M. Business Development Consultant > "Easy pipeline management – You can see exactly where every lead or deal stands without digging through clutter." [See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7070772) MS Michael S. Agency Owner > "There was always something missing, or it was clunky and too difficult to set up." [See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___6581112) RM Reilly M. Director of Business Development > "Most CRMS can be complex or hard to track emails but this is very easy" [See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7064862) KC Kelsey C. Sales Manager > "Once in a while I am searching for a company, and it won't show up.." [See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___6671105) KL Kate L. Sales and Marketing > "What I liked most about Nutshell CRM is how simple and user-friendly it is while still offering all the tools we need as a small..." [See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7065050) ML Mark L. CEO > "Copying emails into Nutshell and assuring they are attached to the correct Lead, and only to the correct Lead, is a pain in the neck. " [See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___4964606) AB Alex B. Marketing Coordinator > "Syncing with Gmail/Outlook is seamless, making communication tracking effortless." [See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7000272) JT Joel T. Owner > "I also think customer support is a bit lacking after hours and it would be nice if you had some extended hours to be able to live chat..." [See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___5069602) RG Richard G. CEO > "Our pipeline and revenue boards are great motivators. As we set KPIs with our team, we are seeing some great competition and increased..." [See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___6803523) MT Matthew T. Business Development Executive > "I don't like that it can be hard to find leads." [See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___6750305) ER Emily R. Director of Communications > "I love the ability to track client communications, leave notes for colleagues, and have all client information in one place." [See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___6664175) AO Allison O. Development Director > "The hardest part of Nutshell to understand and use is the Dashboard." [See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___6451664) JL Jessica L. Business Development Consultant > "Does integrate well with other platforms as well for a more streamline use." [See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___7064740) TH Tonya H. Brand Marketing Director > "I am not liking the design features - very basic." [See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___6622155) Elias W. marketing and finance > "It is an excellent platform to have a perfect follow-up of sales and manage each client, with marketing through email it has been a..." [See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___6533576) NC Nick C. Director of Business Development > "Seems buggy at times." [See full review](https://www.capterra.com/p/144340/Nutshell/#Capterra___6711060) [View Reviews](https://www.capterra.com/p/144340/Nutshell/reviews/) ## User interface 4.62 (3,406) [Nutshell](https://www.capterra.com/p/144340/Nutshell/) 4.36 (618) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit A/B Testing 207 Important Activity Dashboard 150 Important AI Copilot 120 Important Brevo Top features 38/45 - A/B Testing - Activity Dashboard - AI Copilot - API - Autoresponders - Campaign Analytics - Campaign Scheduling - CAN-SPAM Compliance - Click Tracking - Contact Management - Customer Journey Mapping - Customer Segmentation - Customer Surveys - Customizable Branding - Customizable CTAs - Customizable Fields - Drip Campaigns - Dynamic Content - Email Campaign Management - Email Sequences - Email Tracking - Engagement Tracking - Event Triggered Actions - GDPR Compliance - Generative AI - HTML Editor - Image Library - Landing Pages/Web Forms - Lead Capture - List Management - Mobile Optimization - Multi-Channel Marketing - Multi-Language - Newsletter Management - Personalization - Preview Functionality - Process/Workflow Automation - Product Recommendations - Real-Time Analytics - Reporting/Analytics - ROI Tracking - Subscriber Management - Template Management - Third-Party Integrations - WYSIWYG Editor [See all features](https://www.capterra.com/p/132996/brevo/#features) Nutshell 28/45 - A/B Testing - Activity Dashboard - AI Copilot - API - Autoresponders - Campaign Analytics - Campaign Scheduling - CAN-SPAM Compliance - Click Tracking - Contact Management - Customer Journey Mapping - Customer Segmentation - Customer Surveys - Customizable Branding - Customizable CTAs - Customizable Fields - Drip Campaigns - Dynamic Content - Email Campaign Management - Email Sequences - Email Tracking - Engagement Tracking - Event Triggered Actions - GDPR Compliance - Generative AI - HTML Editor - Image Library - Landing Pages/Web Forms - Lead Capture - List Management - Mobile Optimization - Multi-Channel Marketing - Multi-Language - Newsletter Management - Personalization - Preview Functionality - Process/Workflow Automation - Product Recommendations - Real-Time Analytics - Reporting/Analytics - ROI Tracking - Subscriber Management - Template Management - Third-Party Integrations - WYSIWYG Editor [See all features](https://www.capterra.com/p/144340/Nutshell/#features) ### Recognition No recognitions have been awarded to Brevo No recognitions have been awarded to Nutshell ### Deployment & support Brevo Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Nutshell Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Brevo - By Sendinblue - Located in France - Founded in 2012 Nutshell - By Nutshell - Located in United States - Founded in 2009 ## 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