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Brevo vs Sugar Market: Which is a better fit?

Updated on December 5th, 2024
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Summary
Key features rated by users
Features selected based on 4,482 reviews from Marketing Automation users.
% Fit
High performer
Feature ratings
Email Marketing
4.7
Marketing Automation
4.5
API
4.4
Lead Capture
4.2
CRM
4.1
% Fit
Missing features
Not enough reviews
Feature ratings
Email Marketing
4.0
Marketing Automation
4.0
API
NA
Lead Capture
3.0
CRM
--
User satisfaction
4.6
User reviews2,495
Ease of use
4.5
Functionality
4.4
Value for money
4.5
Customer support
4.5
4.1
User reviews63
Ease of use
4.0
Functionality
3.9
Value for money
3.9
Customer support
4.4
Price starts from
Monthly subscription
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

All-in-one platform to manage your customer relationships via Email, SMS, Chat and more.

SugarCRM is ideal for mid-sized companies globally.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
Cristina C
Owner
3.0

Cristina C.: Hi, I'm Cristina. I'm an owner manager. I give Sendinblue a three out of five. For more reviews like this, click the link below. Before Sendinblue, I was using Klaviyo. However, Klaviyo seemed to me to be too large of a CRM, too robust, too complex. I needed to simplify, so I chose Sendinblue, which was an easier, smaller to manage CRM. The other reason was the costs involved with Klaviyo. As a solopreneur, I was looking for something that was more affordable. I chose Sendinblue because I needed something that was a little bit more simple and less complex to use for a solopreneur. I also wanted something that was more affordable as a solopreneur, so I chose Sendinblue. Getting started with Sendinblue was quite a large learning curve. Even though it seemed like the simplest CRM, the learning curve in getting it attached to my website was quite steep. The customer service also was a little bit lacking in getting it set up. If you're thinking about switching over to Sendinblue as your CRM, be prepared for a learning curve. I would advise to jump on the website, have a look through the Sendinblue Academy, and then get in touch with your host and just see what exactly you need to do to set it up and integrate it with your website and your [inaudible 00:01:34] commerce, or whichever commerce you are using.

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User interface
132996 video thumbnail}
1 Video
224438 video thumbnail}
1 Video
132996
4 screenshots
224438
1 screenshot
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
A/B Testing
207
Important
Activity Dashboard
388
Important

Brevo

Top Features
17/42
  • Campaign Management
  • Conversion Tracking
  • CRM
  • Customizable Forms
  • Data Import/Export
  • Drag & Drop
  • Email Marketing
  • Lead Generation
  • Lead Management
  • Lead Qualification
  • Marketing Automation
  • Marketing Calendar
  • Mobile Access
  • Multi-Campaign
  • Multi-Channel Communication
  • Multivariate Testing
  • Real-Time Data
  • Sales Analytics
  • Search Marketing
  • Segmentation
  • SMS Marketing
  • Social Marketing
  • Visual Analytics
  • Website Visitor Tracking
  • Workflow Management
  • A/B Testing
  • Activity Dashboard
  • API
  • Campaign Analytics
  • Customizable Branding
  • Customizable CTAs
  • Drip Campaigns
  • Dynamic Content
  • Email Tracking
  • Engagement Tracking
  • Event Triggered Actions
  • Landing Pages/Web Forms
  • Lead Capture
  • Multi-Channel Marketing
  • ROI Tracking
  • Template Management
  • Third-Party Integrations
See All features
Hide Marketing Automation Software Features -

Sugar Market

14/42
Show Marketing Automation Software Features +
Brevo
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Sugar Market
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Brevo
  • By Sendinblue
  • Located in France
  • Founded in 2012
Sugar Market
  • By SugarCRM
  • Located in United States
  • Founded in 2004
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