# Compare Freshservice vs Pulseway 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Freshservice and Pulseway based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/132997-141792/Freshservice-vs-Pulseway --- # Freshservice vs Pulseway Features and Cost Comparison Last updated July 7th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: FreshservicePulseway2/4 selected [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.5 (753)](https://www.capterra.com/p/132997/Freshservice/reviews/) [Pulseway](https://www.capterra.com/p/141792/Pulseway/)[4.7 (310)](https://www.capterra.com/p/141792/Pulseway/reviews/) [## Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.5 (753)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting Price $19.00/month Value-for-Money 4.4 Functionality 4.3 Ease of Use 4.6 Customer Service 4.6 Reviews Sentiment NO Based on [753 reviews](#user-reviews) Positive 713 Neutral 31 Negative 9 [## Pulseway](https://www.capterra.com/p/141792/Pulseway/)[4.7 (310)](https://www.capterra.com/p/141792/Pulseway/reviews/) Starting Price $67.00/month Value-for-Money 4.7 Functionality 4.5 Ease of Use 4.7 Customer Service 4.7 Reviews Sentiment CR ŠF Based on [310 reviews](#user-reviews) Positive 297 Neutral 10 Negative 3 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 4,485 reviews from it management software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 61%Fit Missing features Not enough reviews Feature ratings Patch Management 4.0 Server Monitoring NA Security Tools \-- Remote Monitoring & Management 4.3 Real-Time Monitoring 4.5 82%Fit High performer Feature ratings Patch Management 4.6 Server Monitoring 4.8 Security Tools 4.4 Remote Monitoring & Management 4.6 Real-Time Monitoring 4.7 User satisfaction User satisfaction 4.5 User reviews[753](https://www.capterra.com/p/132997/Freshservice/reviews/) Ease of use 4.6 Functionality 4.3 Value for money 4.4 Customer support 4.6 User satisfaction 4.7 User reviews[310](https://www.capterra.com/p/141792/Pulseway/reviews/) Ease of use 4.7 Functionality 4.5 Value for money 4.7 Customer support 4.7 Price starts from Price starts from $19Per User, Per Month - Free version - Free trial Price starts from $67Usage Based, Per Month - Free version - Free trial Best for Best for Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform. Best for Pulseway primarily targets IT professionals, managed service providers (MSPs), and businesses with IT infrastructure that require remote monitoring and management (RMM) solutions. ## User reviews Pros & cons NO Nathalie O. Scrum Master IT > "During my recent implementation, I leveraged its capabilities to build high-performance custom workflows that required precision and scalability. While the platform offers..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7095459) AC Ariel C. Technical Support Analyst > "The assets management is a little confusing and for some reason is not working great for all, but we have a MDM solution that manages all our devices, and because of that maybe..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7111443) AD Akshay D. IT Manager > "Freshservice offers a clean UI, powerful ticketing system, automation workflows, asset management, and strong integration support." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7165264) DV David V. Customer Supoort Manager > "The only thing I dislike is that depending on the license tier, it may be very limited on AI usage, API usage and a couple more features that are only available in higher..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7111459) AD Akshay D. IT Manager > "It helps streamline IT support processes, improves team collaboration, and provides detailed reporting for tracking SLA compliance and service performance." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7165264) WS Wilben S. Cloud Engineer > "Additionally, for me, it lacks some functionalities like the SLA reset timer, because I tend to breach the SLA, especially when the ticket is only forwarded." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7156605) AD Akshay D. IT Manager > "It helps streamline support operations, improve response times, and maintain service quality through SLA management and reporting. While there are some limitations around..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7165264) LB Lucas B. IT Service Desk Analyst > "Additionally, certain configuration options aren’t as flexible as you’d expect from an ITSM tool, so you occasionally run into moments where you have to adapt your process to..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7098265) Praphul Kumar P. Tech lead sr System Admin > "It has helped improve operational efficiency, reduce turnaround time, and bring better structure to ticket and service request management. While there are areas for..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113846) DM Deepak M. Design Engineer > "The UI can feel laggy at times, and navigating across the platform can be overwhelming due to the large number of options and modules." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7166362) AD Akshay D. IT Manager > "The platform provides a comprehensive IT service management solution with an intuitive interface, efficient ticket management, automation capabilities, and asset tracking..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7165264) DK Deep K. Marketing Manager > "Advanced customization is less flexible than expected; tailoring reports to non-standard data points often requires workarounds." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7157349) LB Lucas B. IT Service Desk Analyst > "Freshservice’s biggest strength, in my experience, is how effortlessly everything comes together in one clean, intuitive platform—its interface is easy to navigate, automation..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7098265) SN Suresh N. Government Consultant > "Advanced reporting and analytics are less intuitive than expected and the ai in use for the platform is very less and can be outdated in future." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7176648) Jason F. Service Desk Manager > "The built-in analytics tools allow you to create customized dashboards and reporting for strategic planning on operational metrics." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7158814) AM Ajay M. Technical Architect > "Also, the mobile app feels a bit clunky compared to the desktop version, especially when trying to update tickets on the go." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7178644) AD Akshay D. Devops Engineer > "The ticketing system is efficient and intuitive, and features like automation rules, SLA management, and a self-service portal help streamline support workflows significantly." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7145527) MD Mark D. Director of Operations > "I have been working with ITSM products long enough to remember local fat client interfaces and the web client experience is never as fast or consistent. " [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7082783) PG Princy G. Social Media Specialist > "I also appreciate the customization options, detailed reporting, asset management capabilities, and the clean, modern interface that simplifies daily operations." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7159785) CY Chandresh Y. AVP-IT > "Additionally, users often cite limitations in customization, API rate caps, and occasional performance bottlenecks." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7111478) SB Sakshi B. Senior analyst > "Tracking laptops, software, and other equipment alongside incidents helped our team understand recurring issues and maintain accurate inventory records without relying on..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7176825) AT Arun T. Analyst > "SLA management is painful as the reporting, monitoring and analytics are very basic and it would have been better like IT management software." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7179509) MI Marika I. Service Desk Lead > "I also appreciate the new AI capabilities, especially the AI-generated email responses, which help improve response time, consistency, and overall productivity for Service Desk..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7151228) LF Lex F. Platform Admin > "no access to back-end tables if the functionality is not available, there is no way for customization. " [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7151209) BC Brendan C. Senior Solutions Engineer > "There are great reporting features built-in as well, providing clean overviews of important KPI's like first-touch resolution, first response time, and time to resolution." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7079567) JC Josh C. Help Desk and System Admin > "There are some minor ui issues, and running reports can be a hassle to get the data you are looking for." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7079621) AM Ajay M. Technical Architect > "Asset management is another strong point for us, being able to track hardware/software assets alongside tickets in one place instead of juggling separate spreadsheets has made..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7178644) MJ Mayank J. Global IT Service Delivery Manager > "In case you want to review specific agent availability for a day (with auto assignment on), you can't do that." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7154377) CT Cameron T. IT Service Desk Analyst > "FreshService has been great for our organisation and has been the backbone of our IT Service desk environment, allowing us to triage incidents and keep track of requests..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7094565) BM Bruno M. VP IT > "not sure how it will handle multiple groups and departments. How to segregate categories, etc based on groups." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113612) RA Rajesh A. Project manager > "We use Freshservice for managing internal support tickets, and I feel it is very simple and efficient for tracking, managing, and closing requests." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7155860) ST Sean T. Director of Cloud Infrastructure and Operations > "The only negative that I've experienced has been with being able to develop my own dashboards to call out the information that is important for my role." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7151427) SD Stefan D. Senior System Analyst > "The ticketing system is well organized, automation workflows are powerful, and the service catalog makes it simple for users to request services." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7111427) WM William M. IT Technician - Process Improvement > "Malfunctioning features, outdated documentation, unclear access to specific items." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7153899) RB Rajneesh B. Senior ITSM Consultant > "Making an agent group restricted is much loved by ‘Finance’, ‘Payroll’, ‘People & Culture’, as the restricted feature ensures tickets from these departments are only visible to..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7151898) CR Carlos R. Systems Engineer > "The amount of runs that are needed to get a simple action to accomplished is too much for the medium and small size organizations." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7152781) JK Justin K. Director Of Support and Data Center Operations > "Having our knowledge base articles, ticketing system, project management, and asset tracking all integrated into one centralized platform is incredibly convenient." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7154517) DF Deste F. IT HelpDesk > "Additionally, some integrations require extra setup effort or paid tiers, which can impact overall value." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7121021) DF Dominique F. Systems Administrator > "The service catalog has been especially valuable since we can now standardize requests, apply approval workflows, and automate processes that were previously handled manually." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7115320) BK Bhagyesh K. java backend developer > "Workflows can become confusing and difficult to manage as requirements become more complex and sometimes it get frustrating." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7172950) KG Kevan G. Software enginner > "The platform is user-friendly, reliable, and helps streamline workflows. While there are a few areas for improvement, especially in reporting and pricing flexibility, it..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7145531) LS Lumo S. Systems Analyst > "Reporting can be a bit rigid, and API/search behavior sometimes requires workarounds." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7118779) DB Denis B. IT Service Manager > "Asset management, service catalog, and automation features work well together and allow us to standardize processes that were previously handled manually." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7165331) MS Matt S. Systems Administrator > "The lack of customizability for certain things, such as templates." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7094559) AT Adam T. Team Lead > "This has reduced manual effort and allowed the team to focus more on higher-value technical work, aligning with our broader goal of improving efficiency and service quality" [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7154579) JC Johnny C. Support Engineer > "It takes some time to learn how to use all the advanced features properly, so the learning curve is a bit steep for new users." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7079568) SS Shubham S. Sr. Network Engineer > "From a network support side, it helps in maintaining proper records and makes coordination easier when multiple teams are involved. Once everything is set, it runs smoothly." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7124852) MO Mark O. Head of Managed Services > "Integrations are not always clear, often rely on third parties (not clear how they are involved with your data either)." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113691) AD Akshay D. Devops Engineer > "On the analytics side, it offers useful but somewhat basic reporting, which works well for standard operational tracking but may require workarounds for advanced reporting..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7145527) TG Taylor G. Head of Product > "New accounts can easily get locked if API usage is high." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7086052) RM Rakesh M. Senior IT Infra Executive > "It provides a stable ITSM platform for managing incidents, service requests, and changes in a structured way." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7115673) MJ Mayank J. Global IT Service Delivery Manager > "major feature missing is - you cant fetch report of Agent availability." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7154377) AD Akshay D. Devops Engineer > "Overall, Freshservice is a strong, easy-to-use ITSM solution best suited for teams that value speed of implementation, simplicity, and automation, rather than deep..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7145527) BF Brandon F. Service Desk Supervisor > "In particular, there were smaller percentages highlighted in green and/or red that didn't make any sense to me when adding different metrics to my report." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___6861159) TZ Tarik Z. IT > "It has helped streamline incident management, improve SLA compliance, and enhance team productivity. While there are some areas for improvement, it remains a strong choice for..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7122927) CK Chris K. Senior Director Global Ops and Support > "We moved from a market-leader, which was cumbersome, expensive, and nearly impossible to manage without a large, dedicated team." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7111527) EG Erin G. Director of IT > "We also appreciate having asset management, onboarding journeys, project management, and automation tools all in one place rather than managing multiple systems." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7153853) LF Lex F. Platform Admin > "Last year, I have rated Freshservice with below expectation ratings due to restricted platform customization. " [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7151209) DB Denis B. IT Service Manager > "The Workflow Automator is powerful enough to handle complex approval and provisioning scenarios without requiring custom development in most cases." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7165331) AM Ajay M. Technical Architect > "Mobile app is a bit clunky too when you're trying to update something quickly on the go." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7178644) EG Erin G. Director of IT > "The ticketing system is by far the strongest aspect of the product and has been flexible enough for us to customize around our environment and workflows." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7153853) JS Jeremy S. IT Project Manager > "Some bugs that cause annoying alerts to be generated." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7079524) AC Ajay C. EUS Engineer > "From a support engineer point of view, it improves response time and makes tracking easier. Once everything is configured properly, it becomes part of the daily workflow..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7121029) BM Bruno M. VP IT > "I am unable to get a support person when having a question or needing help configuring." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113612) TE Trajkovi E. Principal Analyst > "It streamlines IT service management by combining ticketing, automation, and reporting in a single platform." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7118803) CR Carlos R. Systems Engineer > "Certain 3rd party connectors (Workday) are cost prohibitive to adopt. " [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7152781) MB Maki B. Local HR > "The platform is intuitive, reducing onboarding time, while still offering solid automation for ticketing, SLAs, and workflows." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7121028) MI Marika I. Service Desk Lead > "Currently, this option seems limited or not easily accessible within Analytics." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7151228) ARS Abdul Rehman S. Director Information Technology - Service Delivery and Engineering > "It has helped streamline our IT service management processes, improve efficiency through automation, and enhance visibility across operations." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7118062) BV Brad V. Professional Services Consultant > "I've configured other ITSM platforms and have found them much more confusing and complicated." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7151171) EG Erin G. Director of IT > "Compared to other ticketing platforms we’ve used in the past, Freshservice has been much more open to customer feedback and willing to improve the platform over time. While..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7153853) SB Shivraj B. IT MANAGER > "Agent responses are not coming while exporting the tickets." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7079571) PG Princy G. Social Media Specialist > "Its intuitive design allowed our team to adopt the system quickly, while automation features streamlined repetitive tasks and improved productivity." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7159785) MO Mark O. Head of Managed Services > "The available licensing is not as flexible as other tools." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113691) MM Mahesh M. IT Security Engineer > "Freshservice provides a well-structured ITSM platform with a clean UI and smooth ticket lifecycle management." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113394) JK Justin K. Director Of Support and Data Center Operations > "Formatting the knowledge base articles can be a little rough." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7154517) JC Jeff C. IT Assistant Manager > "I especially appreciated how responsive and reliable the platform is, along with the flexibility to customize workflows and reporting based on business needs." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7151170) JB Joe B. Desktop Support Engineer > "Unfortunately, due to this, I haven't been able to get my managers to purchase it." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7079535) IO Ifediora O. CMDB Manager > "My overall experience with Freshservice has been positive, particularly in terms of usability, flexibility, ticket management, customer support, and cost-effectiveness for IT..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7153912) EJ Elvin J. IT Manager > "Category set up is always a tedious task, but not due to Freshservice." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7115661) [View Reviews](https://www.capterra.com/p/132997/Freshservice/reviews/) CR Christopher R. Sole Proprietor > "Pulseway seamlessly integrates their RMM and PSA solutions, allowing me to better track and invoice my time without any additional overhead. " [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6499072) DE Darryl E. IT Manager CISO > "The remote control feature requires improvement to match the reliability of TeamViewer and currently lacks a centralized management screen for..." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6475996) TpnF ŠTěpán F. Chief Operations Officer > "It offers everything from real-time monitoring and automation to patch management and remote access, ensuring that every aspect of IT management..." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6525383) LM Lerato M. IT Security > "Lately there seem to be issues with Bitdefender where pulseway will show that a unit does not have and Agent installed where else there is an..." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6499645) RS Rick S. Owner > "The ability to easily keep track of all of my customers computers and get alerts when there is a problem so I can be proactive in their support..." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6419731) BW Bryan W. IT Specialist > "I am not a fan of the lack of certain features on the web app that their mobile app has such as installing apps and running workflows both ad..." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6421319) DB Daniel B. Systems Manager > "Its consistent development and adaptability make it a reliable choice for businesses that prioritize cybersecurity and need robust automation..." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6504033) ED Eric D. Head of IT > "My Support person \[sensitive content hidden\] is amazing, but I am the type of IT person who likes to dive into the deep end when it comes to..." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6415372) MB Mbuyelo B. IT Admin > "Remote Monitoring and Management: It allows you to monitor systems remotely, which is helpful for technicians who need to manage devices from..." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6499648) BR Benjamin R. Director of Operations > "Another note is that I find the difference in features available for managing Windows vs Mac clients to be disappointing." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6474588) AB Adrian B. IT Specialist > "I also love the seamless Bitdefender GravityZone integration, which provides solid endpoint detection and response protection without lengthy..." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6498687) VR Verified Reviewer Infrastructure Specialist > "sometimes I have to go to the web interface for things but I know everything can't be on the mobile UI." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6457624) EP Ernesto P. it manager > "It made managing systems remotely so much simpler, especially the real-time monitoring feature, which gave me peace of mind knowing I could..." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6475928) WB Will B. Technical Engineer > "The mobile app is lacking in some features like remote access into computers." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6454526) GR Giovanni R. CEO > "The Service is Awesome, we can Manage easily our customer IT infrastructure, concerning price is affordable and they are ready to find a right..." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6430082) BP Brett P. Network Admin > "The mobile app, while useful, occasionally crashes, which can be frustrating." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6483663) BL Byron L. Software Developer > "I have used it to reduce downtime by resolving problems early and monitor many endpoints without hiring an IT assistant." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___7037938) AJ Alexander J. Head of Technology > "Third-party services were not as slick to setup as the initial Pulseway instance." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6499750) EH Egil H. IT manager > "I work for a small company with less then 50 endpoints, automation and scripting has made a great impact on our environment monitoring is also..." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6508469) TS Troy S. VP IT > "I absolutely detest Kaseya and the increasing integrations that Pulseway has with them gives me some reason for concern." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6495136) LV Lachezar V. Fullstack Developer > "Great allround solution for monitoring, patch management and system administration for users and servers." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6509545) JH Jacob H. System and Network Administrator > "MacOS support for example was broken for us for about a month after a Pulseway update." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6417462) MA MOHAMAD A. Senior System Administrator > "The intuitive mobile app is particularly useful, allowing for real-time monitoring and instant responses to alerts." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6445208) BW Bryan W. IT Specialist > "It feels incomplete and can be tricky finding information on a certain feature." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6421319) TE Thomas E. IT Technician > "It ticks all the boxes we need as an IT department, and it does so at a fraction of the cost of its competitors." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6473703) DB Daniel B. Systems Manager > "One specific issue is with multi-screen support." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6504033) RB Raffaele B. Developer Manager > "My experience with the product is definitely positive and it has allowed me to centralize and automate all the updates and configurations of the..." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6494938) BO Boyd O. Boyd's PCS - Owner > "I locked my account out once and it took a few days to regain full access." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6510162) BP Brett P. Network Admin > "The mobile app is particularly impressive, allowing me to monitor and control systems on the go." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6483663) ZJ Zoran J. System Engineer > "Workflows are not fully developed and have room for improvement" [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6455558) AE Armand E. IT Support Technician > "Having a centralized RMM tool to manage my user endpoints and servers makes doing my job much easier." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6472322) RR Richard R. Support Engineer > "You have less posibilities then a solution like Datto and support is not always as good as it should be." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6426973) HB Helen B. Data Manager and Software Developer > "Pulseway is an awesome tool as it has enabled me to fill two roles and still work from home half time." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6509525) FR Frank R. Director of IS, CTO > "The PSA is not as feature rich as some other offerings in the space." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6442281) RR Richard R. Support Engineer > "For a small MSP like me it offers everything i need to monitor and remotely support the systems i manage." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6426973) KJ KJ J. Owner > "Endpoint protection is not integrated." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6445222) AM Andrew M. Director > "The ease of remote management and monitoring of our systems in one place is an invaluable time saver for a small team." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6463265) RG Randy G. AVP - Systems Adminitrator > "The website would sometimes encounter performance issues/unresponsiveness." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6813568) CR Christopher R. Sole Proprietor > "James really goes the extra mile to make sure we have everything we need from assistance with sales of services, onboarding, and obtaining..." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6499072) DD Destry D. Engineer > "Only downfall is that I am the only system administrator, and it is only a minor portion of my" [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6444755) MR Mathieu R. Programmeur Jouabilité > "The real-time insight into workloads was a big advantage." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___7052461) DB Daniel B. Systems Manager > "This setup is awkward and hampers productivity." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6504033) AG Anthony G. CEO > "Thanks to their solutions, we've seen a nearly $100,000 increase in new revenue in less than 6 months, a testament to their effectiveness." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6417837) JV J V. IT Manager > "Because of a communication error the wrong license got renewed." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6461442) JS Jubaire S. CTO > "The fantastic UI and app support are great for IT workers who are on the go and can't always sit down at a workstation." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6419921) OB Owain B. IT Service Desk Manager > "PSA is a bit to basic for our needs." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6500166) AO Aaron O. Infra Service Delivery Manager > "Its mobile app and desktop interface are intuitive and user-friendly, making it easy to monitor and manage devices on the go." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6452030) TT Trenton T. Owner > "The AV integration feels just a bit janky (Kaspersky in particular), and difficult to deploy custom whitelists and exclusions that work." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___3273790) RM Raul M. IT Manager > "I have been relying on Pulseway to manage my 400 devices, and it works great. Plus they never stop releasing new features." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6474967) CP Colter P. IT Manager > "You can't sort or manage files, you can't type a directory path, you can't send directories." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___2803971) RM Rob M. Technical Director > "It enables me to monitor my systems, monitor for issues, and support my users regardless of where they are or where I am." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___4955561) JH James H. CEO > "Sales channel needs improving as chat doesnt seem to get answered upon initial enquiry, but persevere as the product is worth that small pain..." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___2933345) AG Anthony G. CEO > "Their competitive pricing on services has been a significant advantage for us, allowing us to maximize our budget." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6417837) CP Colter P. IT Manager > "The file transfer for remote control sessions is horrible. " [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___2803971) BP Brett P. Network Admin > "Its real-time alerts and user-friendly interface are great, though there is room for improvement in performance speed." [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___6483663) CP Colter P. IT Manager > "The remote control program organization is weird. " [See full review](https://www.capterra.com/p/141792/Pulseway/#Capterra___2803971) [View Reviews](https://www.capterra.com/p/141792/Pulseway/reviews/) ## User interface 4.54 (753) [Pulseway](https://www.capterra.com/p/141792/Pulseway/) 4.68 (310) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Tracking 150 Important AI Copilot 120 Important Freshservice 32/37 - Access Controls/Permissions - Activity Tracking - AI Copilot - AI/Machine Learning - Alerts/Notifications - API - Audit Trail - Capacity Management - Compliance Management - Configuration Management - Dashboard - Data Import/Export - Event Logs - Generative AI - Incident Management - Issue Auditing - IT Asset Management - IT Asset Tracking - IT Reporting - Knowledge Management - License Management - Maintenance Scheduling - Patch Management - Personalization and Recommendation - Real-Time Monitoring - Real-Time Notifications - Remote Access/Control - Remote Monitoring & Management - Security Tools - Self Service Portal - Server Monitoring - Service Level Agreement (SLA) Management - Single Sign On - Task Management - Third-Party Integrations - Ticket Management - Workflow Automation [See all features](https://www.capterra.com/p/132997/Freshservice/#features) Pulseway Top features 33/37 - Access Controls/Permissions - Activity Tracking - AI Copilot - AI/Machine Learning - Alerts/Notifications - API - Audit Trail - Capacity Management - Compliance Management - Configuration Management - Dashboard - Data Import/Export - Event Logs - Generative AI - Incident Management - Issue Auditing - IT Asset Management - IT Asset Tracking - IT Reporting - Knowledge Management - License Management - Maintenance Scheduling - Patch Management - Personalization and Recommendation - Real-Time Monitoring - Real-Time Notifications - Remote Access/Control - Remote Monitoring & Management - Security Tools - Self Service Portal - Server Monitoring - Service Level Agreement (SLA) Management - Single Sign On - Task Management - Third-Party Integrations - Ticket Management - Workflow Automation [See all features](https://www.capterra.com/p/141792/Pulseway/#features) ### Recognition No recognitions have been awarded to Freshservice Pulseway is recognized as a top-rated tool in 4 Capterra Shortlist reports ### Deployment & support Freshservice Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Pulseway Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Freshservice - By Freshworks - Located in United States - Founded in 2011 Pulseway - By MMSOFT Design - Located in Ireland - Founded in 2011 ## Popular Comparisons [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.54 (753)](https://www.capterra.com/p/132997/Freshservice/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) $19/month Price $115/month 4.3 Features 4.4 4.6 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/132997-164283/Freshservice-vs-Zendesk) [Pulseway](https://www.capterra.com/p/141792/Pulseway/)[4.68 (310)](https://www.capterra.com/p/141792/Pulseway/reviews/) vs [ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/)[4.63 (1,765)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) $67/month Price $795/year 4.5 Features 4.6 4.7 Ease of Use 4.5 [View full 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