--- title: "Compare Freshservice vs Tidio 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare Freshservice and Tidio based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/132997-144040/Freshservice-vs-Tidio-Chat" page_type: "comparison" language: "en" --- # Freshservice vs Tidio Features and Cost Comparison Last updated September 17th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: FreshserviceTidio2/4 selected [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.6 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) [## Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.6 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting Price $19.00/month Value-for-Money 4.4 Functionality 4.3 Ease of Use 4.6 Customer Service 4.5 Reviews Sentiment Based on [798 reviews](#user-reviews) Positive 757 Neutral 32 Negative 9 [## Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting Price Contact vendor Value-for-Money 4.5 Functionality 4.6 Ease of Use 4.7 Customer Service 4.6 Reviews Sentiment Based on [590 reviews](#user-reviews) Positive 568 Neutral 15 Negative 7 ## Summary * * * Key features rated by users Features selected based on 2,035 reviews from help desk software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 68%Fit Not enough reviews Feature ratings Activity Dashboard \-- Prioritization 4.3 Customizable Fields 4.1 Performance Metrics 4.0 Alerts/Escalation 4.3 60%Fit Not enough reviews Feature ratings Activity Dashboard \-- Prioritization \-- Customizable Fields 3.0 Performance Metrics 5.0 Alerts/Escalation 4.5 User satisfaction User satisfaction 4.6 User reviews[798](https://www.capterra.com/p/132997/Freshservice/reviews/) Ease of use 4.6 Functionality 4.3 Value for money 4.4 Customer support 4.5 User satisfaction 4.7 User reviews[590](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Ease of use 4.7 Functionality 4.6 Value for money 4.5 Customer support 4.6 Price starts from Price starts from $19Per User, Per Month - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform. Best for Thanks to its scalability, Tidio is appropriate for companies of all sizes—be it retail, tech, or services. Available in multiple languages and regions. ## User reviews Pros & cons AD Akshay D. IT Manager > "Freshservice offers a clean UI, powerful ticketing system, automation workflows, asset management, and strong integration support." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7165264) WS Wilben S. Cloud Engineer > "Additionally, for me, it lacks some functionalities like the SLA reset timer, because I tend to breach the SLA, especially when the ticket is only forwarded." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7156605) AD Akshay D. IT Manager > "It helps streamline IT support processes, improves team collaboration, and provides detailed reporting for tracking SLA compliance and service performance." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7165264) HP Hardik P. Sr. Software Engineer > "The built-in dashboards cover the basics fine, but if you want something more custom, it gets a bit fiddly and you often end up pulling the data out to work with it elsewhere." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7180730) AD Akshay D. IT Manager > "It helps streamline support operations, improve response times, and maintain service quality through SLA management and reporting. While there are some limitations around..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7165264) DM Deepak M. Design Engineer > "The UI can feel laggy at times, and navigating across the platform can be overwhelming due to the large number of options and modules." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7166362) Praphul Kumar P. Tech lead sr System Admin > "It has helped improve operational efficiency, reduce turnaround time, and bring better structure to ticket and service request management. While there are areas for..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113846) MS Mankeshwar S. Software Engineer > "You can pull basic numbers easily enough, but anything beyond that requires jumping through hoops, and half the time I end up copying data into a spreadsheet just to make..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7180740) AD Akshay D. IT Manager > "The platform provides a comprehensive IT service management solution with an intuitive interface, efficient ticket management, automation capabilities, and asset tracking..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7165264) JM Jeki M. Technical Leader - Front End > "Front-end workflows aren't always linear - sometimes a "bug" is really a design inconsistency, sometimes it's a browser compatibility mess that needs a totally different..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7187739) James W. Salesforce Administrator > "With this platform, there's a clean interface, you can efficiently manage tickets, customize fields, automate ticket properties, integrate with Slack, and more." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7182888) DK Deep K. Marketing Manager > "Advanced customization is less flexible than expected; tailoring reports to non-standard data points often requires workarounds." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7157349) Jason F. Service Desk Manager > "The built-in analytics tools allow you to create customized dashboards and reporting for strategic planning on operational metrics." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7158814) SN Suresh N. Government Consultant > "Advanced reporting and analytics are less intuitive than expected and the ai in use for the platform is very less and can be outdated in future." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7176648) AD Akshay D. Devops Engineer > "The ticketing system is efficient and intuitive, and features like automation rules, SLA management, and a self-service portal help streamline support workflows significantly." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7145527) BK Bhavin K. Sr. Software Engineer > "It's not perfect - the customization limits can be frustrating when you want something slightly outside the standard setup - but it gets the job done reliably day to day." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7183615) PG Princy G. Social Media Specialist > "I also appreciate the customization options, detailed reporting, asset management capabilities, and the clean, modern interface that simplifies daily operations." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7159785) BK Bhavin K. Sr. Software Engineer > "Some of the workflows and views feel a bit rigid, and when you're trying to tailor things to fit how your specific team operates, you run into walls pretty fast." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7183615) SB Sakshi B. Senior analyst > "Tracking laptops, software, and other equipment alongside incidents helped our team understand recurring issues and maintain accurate inventory records without relying on..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7176825) AM Ajay M. Technical Architect > "Also, the mobile app feels a bit clunky compared to the desktop version, especially when trying to update tickets on the go." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7178644) MI Marika I. Service Desk Lead > "I also appreciate the new AI capabilities, especially the AI-generated email responses, which help improve response time, consistency, and overall productivity for Service..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7151228) MS Mankeshwar S. Software Engineer > "Also, the sheer number of settings and configuration options can feel overwhelming when you're first setting things up; there's a bit of a maze to navigate before it clicks." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7180740) SK Swaroop K. Senior Systems Administrator > "The ticket management system helps keep support requests organized, while the automation and workflow features reduce manual effort and improve response times." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7183547) AC Ariel C. Technical Support Analyst > "The assets management is a little confusing and for some reason is not working great for all, but we have a MDM solution that manages all our devices, and because of that..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7111443) AM Ajay M. Technical Architect > "Asset management is another strong point for us, being able to track hardware/software assets alongside tickets in one place instead of juggling separate spreadsheets has..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7178644) DV David V. Customer Supoort Manager > "The only thing I dislike is that depending on the license tier, it may be very limited on AI usage, API usage and a couple more features that are only available in higher..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7111459) RA Rajesh A. Project manager > "We use Freshservice for managing internal support tickets, and I feel it is very simple and efficient for tracking, managing, and closing requests." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7155860) AT Arun T. Analyst > "SLA management is painful as the reporting, monitoring and analytics are very basic and it would have been better like IT management software." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7179509) RB Rajneesh B. Senior ITSM Consultant > "Making an agent group restricted is much loved by ‘Finance’, ‘Payroll’, ‘People & Culture’, as the restricted feature ensures tickets from these departments are only visible..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7151898) LF Lex F. Platform Admin > "no access to back-end tables if the functionality is not available, there is no way for customization. " [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7151209) BK Bhavin K. Sr. Software Engineer > "Everything is organized in a way that just makes sense - assigning tickets, tracking status, setting priorities, it all flows smoothly without needing a manual to figure it..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7183615) MJ Mayank J. Global IT Service Delivery Manager > "In case you want to review specific agent availability for a day (with auto assignment on), you can't do that." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7154377) JK Justin K. Director Of Support and Data Center Operations > "Having our knowledge base articles, ticketing system, project management, and asset tracking all integrated into one centralized platform is incredibly convenient." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7154517) HT Harsh T. Software Engineer > "There were a couple times we wanted to tweak fields or set things up a certain way for our workflow, and it just wasn't as flexible as I'd hoped." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7183618) DF Dominique F. Systems Administrator > "The service catalog has been especially valuable since we can now standardize requests, apply approval workflows, and automate processes that were previously handled manually." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7115320) MS Mankeshwar S. Software Engineer > "Notifications are another sore spot - sometimes they're a little delayed, and once or twice agents missed an update because it didn't ping in real time." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7180740) KG Kevan G. Software enginner > "The platform is user-friendly, reliable, and helps streamline workflows. While there are a few areas for improvement, especially in reporting and pricing flexibility, it..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7145531) JM Jeki M. Technical Leader - Front End > "The platform doesn't flex much for that kind of nuance, so we've had to bend our categorization to fit what's available rather than the other way around." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7187739) DB Denis B. IT Service Manager > "Asset management, service catalog, and automation features work well together and allow us to standardize processes that were previously handled manually." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7165331) BM Bruno M. VP IT > "not sure how it will handle multiple groups and departments. How to segregate categories, etc based on groups." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113612) AT Adam T. Team Lead > "This has reduced manual effort and allowed the team to focus more on higher-value technical work, aligning with our broader goal of improving efficiency and service quality" [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7154579) ST Sean T. Director of Cloud Infrastructure and Operations > "The only negative that I've experienced has been with being able to develop my own dashboards to call out the information that is important for my role." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7151427) SS Shubham S. Sr. Network Engineer > "From a network support side, it helps in maintaining proper records and makes coordination easier when multiple teams are involved. Once everything is set, it runs smoothly." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7124852) JM Jeki M. Technical Leader - Front End > "It's not perfect, and the rigid customization still bugs me from time to time, but four years in, it's earned its spot in our stack." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7187739) Balanjaneya Sharma B. Software Engineer > "An easy-to-use and scalable ITSM platform that streamlines workflows, though rising costs for additional teams and advanced features can impact affordability as organizations..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7188286) WM William M. IT Technician - Process Improvement > "Malfunctioning features, outdated documentation, unclear access to specific items." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7153899) AD Akshay D. Devops Engineer > "On the analytics side, it offers useful but somewhat basic reporting, which works well for standard operational tracking but may require workarounds for advanced reporting..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7145527) CR Carlos R. Systems Engineer > "The amount of runs that are needed to get a simple action to accomplished is too much for the medium and small size organizations." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7152781) RM Rakesh M. Senior IT Infra Executive > "It provides a stable ITSM platform for managing incidents, service requests, and changes in a structured way." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7115673) DF Deste F. IT HelpDesk > "Additionally, some integrations require extra setup effort or paid tiers, which can impact overall value." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7121021) AD Akshay D. Devops Engineer > "Overall, Freshservice is a strong, easy-to-use ITSM solution best suited for teams that value speed of implementation, simplicity, and automation, rather than deep..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7145527) BK Bhagyesh K. java backend developer > "Workflows can become confusing and difficult to manage as requirements become more complex and sometimes it get frustrating." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7172950) TZ Tarik Z. IT > "It has helped streamline incident management, improve SLA compliance, and enhance team productivity. While there are some areas for improvement, it remains a strong choice..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7122927) EG Ekta G. SEO Executive > "There are so many modules and configurations that it took our team a couple of weeks to fully wrap our heads around everything." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7189157) EG Erin G. Director of IT > "We also appreciate having asset management, onboarding journeys, project management, and automation tools all in one place rather than managing multiple systems." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7153853) LB Lucas B. IT Service Desk Analyst > "Additionally, certain configuration options aren’t as flexible as you’d expect from an ITSM tool, so you occasionally run into moments where you have to adapt your process to..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7098265) DB Denis B. IT Service Manager > "The Workflow Automator is powerful enough to handle complex approval and provisioning scenarios without requiring custom development in most cases." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7165331) LS Lumo S. Systems Analyst > "Reporting can be a bit rigid, and API/search behavior sometimes requires workarounds." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7118779) EG Erin G. Director of IT > "The ticketing system is by far the strongest aspect of the product and has been flexible enough for us to customize around our environment and workflows." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7153853) MO Mark O. Head of Managed Services > "Integrations are not always clear, often rely on third parties (not clear how they are involved with your data either)." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113691) AC Ajay C. EUS Engineer > "From a support engineer point of view, it improves response time and makes tracking easier. Once everything is configured properly, it becomes part of the daily workflow..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7121029) MJ Mayank J. Global IT Service Delivery Manager > "major feature missing is - you cant fetch report of Agent availability." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7154377) TE Trajkovi E. Principal Analyst > "It streamlines IT service management by combining ticketing, automation, and reporting in a single platform." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7118803) HP Hardik P. Sr. Software Engineer > "Pricing structure can also be a little confusing at first since it's not always obvious what's bundled into each plan." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7180730) MB Maki B. Local HR > "The platform is intuitive, reducing onboarding time, while still offering solid automation for ticketing, SLAs, and workflows." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7121028) EG Ekta G. SEO Executive > "Honestly, the initial setup and customization options can feel a bit overwhelming." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7189157) NO Nathalie O. Scrum Master IT > "During my recent implementation, I leveraged its capabilities to build high-performance custom workflows that required precision and scalability. While the platform offers..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7095459) LF Lex F. Platform Admin > "Last year, I have rated Freshservice with below expectation ratings due to restricted platform customization. " [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7151209) LB Lucas B. IT Service Desk Analyst > "Freshservice’s biggest strength, in my experience, is how effortlessly everything comes together in one clean, intuitive platform—its interface is easy to navigate,..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7098265) AM Ajay M. Technical Architect > "Mobile app is a bit clunky too when you're trying to update something quickly on the go." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7178644) EG Ekta G. SEO Executive > "Setting up routing rules and automated workflows took very little time compared to our old system, which drastically cut down our first-response times." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7189157) MD Mark D. Director of Operations > "I have been working with ITSM products long enough to remember local fat client interfaces and the web client experience is never as fast or consistent. " [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7082783) ARS Abdul Rehman S. Director Information Technology - Service Delivery and Engineering > "It has helped streamline our IT service management processes, improve efficiency through automation, and enhance visibility across operations." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7118062) CY Chandresh Y. AVP-IT > "Additionally, users often cite limitations in customization, API rate caps, and occasional performance bottlenecks." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7111478) EG Erin G. Director of IT > "Compared to other ticketing platforms we’ve used in the past, Freshservice has been much more open to customer feedback and willing to improve the platform over time. While..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7153853) JC Josh C. Help Desk and System Admin > "There are some minor ui issues, and running reports can be a hassle to get the data you are looking for." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7079621) PG Princy G. Social Media Specialist > "Its intuitive design allowed our team to adopt the system quickly, while automation features streamlined repetitive tasks and improved productivity." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7159785) BM Bruno M. VP IT > "I am unable to get a support person when having a question or needing help configuring." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113612) MM Mahesh M. IT Security Engineer > "Freshservice provides a well-structured ITSM platform with a clean UI and smooth ticket lifecycle management." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113394) CR Carlos R. Systems Engineer > "Certain 3rd party connectors (Workday) are cost prohibitive to adopt. " [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7152781) LB Lucas B. IT Service Desk Analyst > "Freshservice’s biggest strength, in my experience, is how effortlessly everything comes together in one clean, intuitive platform—its interface is easy to navigate,..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7098265) DM Deepak M. Design Engineer > "The UI can feel laggy at times, and navigating across the platform can be overwhelming due to the large number of options and modules." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7166362) AD Akshay D. Devops Engineer > "What I liked most about Freshservice is its intuitive and clean interface, which makes it easy to manage tickets without a steep learning curve." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7145527) KP Karan P. Associate > "UI looks a little outdated." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___3268671) VR Verified Reviewer Admin > "The interface is clean, easy to navigate, and helps improve response times." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7147551) Devin M. Senior Associate > "While the mobile app is a great tool, the interface can be difficult to navigate and settings are limited." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___2863195) SD Stefan D. Senior IT Tehnician > "The interface is intuitive, so onboarding new users is quick and efficient." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7115901) DF Deste F. IT HelpDesk > "Additionally, some integrations require extra setup effort or paid tiers, which can impact overall value." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7121021) MM Mahesh M. IT Security Engineer > "The platform also integrates well with other tools, which helps maintain better visibility across IT operations." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113394) MO Mark O. Head of Managed Services > "Integrations are not always clear, often rely on third parties (not clear how they are involved with your data either)." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113691) NT Nate T. Sr SysAdmin > "great, we use it everyday and it also integrates with our cloud apps and slack chat well." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7117883) BD Benjamin D. Integration lead > "Lack of integration with some of our other applications." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___6573500) RV Rogelio V. ITSM Admin > "For some years, my experience has been great, adding new modules like Freshcaller and more Freddy AI integration." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7082111) Joas Andrito M. CTO > "one of the the things i dislike about Freshservice as far as i can remember Freshservice is unable to integrate with other software, like JIRA, for instance." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___4352625) CM Chris M. IT Manager > "Active Directory integration works well, as does leveraging our SSO/MFA via Azure." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___4490014) WS Wilben S. Cloud Engineer > "It's more tedious to do." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7156605) TJ Tomas J. Senior EUC Specialist > "Freshservice is extremely easy to use for L1/L2 IT helpdesk Agents." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7156328) JB Joe B. Desktop Support Engineer > "Sometimes I don't want to contact support..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7079535) AL Alexander L. Senior Systems Administrator > "Freshservice is not over-architected like some products, and it’s simple and easy to get using right away." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7094649) GC Geoff C. Director of Information Services > "Support is great for simple things, but really disappointing when you have specific issues to your configuration, each time you are educating their team on your problem and..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___3932151) Hana Ř. Leader of inventory > "What I like most about Freshservice is that it is easy to use and well organized." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7151858) AE Andreas E. Bereichsleiter IT > "Only indian support not able to understand them good" [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___4965079) MJ Mayank J. Global IT Service Delivery Manager > "Hope it simplifies more." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7154377) TC Tony C. IT support > "my experience with the software is great but working with support has been horrible." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___2860275) [View Reviews](https://www.capterra.com/p/132997/Freshservice/reviews/) MD Monika D. Software Engineer > "It centralizes student/parent support, automates repetitive questions, enhances communication through emails and messages, and even helps teachers..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7049407) IS Ivica S. Digital Marketing Manager > "There is a limit of conversations, and of course, limits for a free version should be, but in the limit software is calculating even the greeting to..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6848311) KS KRISANPAL S. Digital Marketing Executive > "Tidio also provides multi-channel support, like email, WhatsApp, Instagram, Facebook, you can receive and reply at the same place, on this platform..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7016249) PS Paulo S. CEO > "The most negative aspect so far was having scheduled an online meeting with support, which was accepted, and a few hours before it was due to take..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6845493) CF Claudio F. CEO and Founder > "We use Tidio daily to manage customer inquiries, and what we like most is its intuitive interface and the ability to centralize chats, emails, and..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6831719) Greg R. ED > "The interface is also not well laid out, and despite using it for years, there are things we still can't correct because we can't locate them in the..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6836522) OM Ollie M. Business Support Technician > "Tidio Chatbot is answering any queries customers are asking when visiting our website, which means the team has more time to focus on business-related..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830250) BJ Brendan J. Administrator > "Unfortunately in December of 2024 Tidio changed their pricing structure and our bill doubled from $32 a month to $64 a month." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6609455) GG GIUSEPPINA G. sales > "Tidio solves many problems for us every day, thanks to Tidio we can interact with customers in real-time, respond to their questions quickly, and save..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830542) CJ Calvin J. Marketer > "After joining the Tidio Partner Program, I was told that my account would be upgraded, but after several follow-ups, no one ever responded." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7038905) KS KRISANPAL S. Digital Marketing Executive > "After looking at everything, if someone asks for a final reply, I will say only one thing that Tidio is a very beneficial and helpful platform which..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7016249) BJ Brendan J. Administrator > "On a side note their android mobile app never really worked well and we missed many visitor chats on the mobile app." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6609455) CP Chirag P. Web Designer > "In my client projects i prefer tidio as my first choice because it offers a lot in free version. And then after trial version my mostly clients..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7014049) Bryce P. Director > "Most of our traffic is non converting traffic and we dont want to go a custom plan so it is a little annoying but overall still happy." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6848542) FB Francesco B. CEO > "Many Features, Useful chatbot, customization, efficient system of shortcuts, modern catchy graphics." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830268) KC Kara C. Owner > "I can't set the chat to the side on mobile like I can I desktop." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6819658) RM Rian M. Founder > "We absolutely love Tidio because we've completely figured out what website visitors want along with make it easy for the website owner to install it,..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6797399) FB Francesco B. CEO > "Ticketing system is too slow, price is quite high, flows sometimes are tricky to setup." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830268) KS KRISANPAL S. Digital Marketing Executive > "The interface of Tidio is also very simple and easy, which can be used whether you are running the website on WordPress, Wix, Shopify or any other CMS." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7016249) AW Anna W. Customer Service and Sales Team Lead > "The main issue I have with Tidio is that it doesn't always notify someone when they receive a new chat." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830572) PS Paulo S. CEO > "For our company, the choice fell on the Artificial Intelligence Agent since it proved capable of, after being properly “fed” with content, answering..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6845493) AG Aryan G. Web developer > "The only con I face yet is, sometimes Lyro AI agents don't pull data from a website." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6818370) CJ Calvin J. Marketer > "From a product standpoint, it’s reliable and flexible for small businesses that want to automate customer responses or appointment booking." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7038905) AS Arpita S. Software Developer > "I think it is not ideal when I had huge clients traffic from ads and linkedin posts." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6846639) YM Yogita M. WordPress Developer > "I was searching for chatbot for one of my client then i can across with tidio and other bots, while testing features i liked tidio and easy to setup." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7033842) LL Lewis L. Co-founder > "Not integrated well with SaaS users." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7013299) CJ Calvin J. Marketer > "It integrates smoothly with websites, email, and calendar tools, and overall the software itself works as advertised." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7038905) SS Shane S. CEO > "If you mis-define a workflow you can chew threw your billable conversations." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6832098) Guillermo G. CEO > "The visual interfase is great for configuration, once you get around the how it works and what each element is for (takes a while but becomes handy to..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6819093) KS KRISANPAL S. Digital Marketing Executive > "Small businesses may not be able to afford this easily." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7016249) Steven M. system technique > "It has been a fabulous tool to be able to resolve customer queries through live chat much faster, many times without the need to transfer to an..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6497441) APP Aabbeygaius Prince P. Marketing Manager > "The chat templates are limited and not very flexible." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6831317) AW Anna W. Customer Service and Sales Team Lead > "I also like that we have the option to "save" answers so that when customers come in asking the same questions we have prepopulated replies." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830572) CS Cholavendhan S. MD > "Paid version is not affordable for small non profit education sector." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6812064) KS KRISANPAL S. Digital Marketing Executive > "The best thing I found about TIDIO is that it is an advanced level platform which helps small to big businesses." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7016249) CJ Calvin J. Marketer > "Unfortunately, communication and support were a major disappointment." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7038905) RH Ramisetty H. Support.com > "This is my first project to build my chatbots to integrate with F and B business places, and actually worked well without any coding part!!" [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6821290) AV Antonio V. VP > "Costly add-ons, branding removal pricey." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830342) PS Prashant S. Software Developer > "Integration with our website was simple, and the interface is clean enough for new users to learn quickly." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7034082) ML Margaret L. Owner > "Also, I had computer security problems because I was using it with Wordpress and I didn't have a good security running. If using with Wordpress,..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6485302) IA Ilya A. CEO > "The new AI agent features are saving our office manage about 50% of the customer service chats work." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6827037) KL Kathy L. CEO > "It's really too bad that so many companies are turning over human support to cheap options like ai or outsourcing overseas to less qualified workers..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6310811) KF Karan F. Full Stack Developer > "The automation chat feature and live chat feature are really boosted my website conversion, Also the learning curve is so straight." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6866984) BJ Brendan J. Administrator > "Our credit card was auto charged." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6609455) AJ Abhishek J. Web Developer > "Tidio user interface is very clean and user friendly for new user. When i started using i feel very easy to navigate to features like lyro agent,..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6833805) KO Kenneth O. Communication Professional > "The mobile application does not sync up well with the desktop application and the mobile application, consumes a lot of phone battery much as you can..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4818917) CO Charles O. National Treasurer > "Tidio allows me to offer live chat to customers from anywhere across internet connection." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6861692) Brandon H. CEO > "Not able to customize where the chat bubble appears, as it is now it almost touches my other lower right pop ups, and I just don't think chat bubbles..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4416981) TK Tejendra K. Full Stack Developer > "It help me to find the qualify saas leds for my startup and direct them to relevant tickets." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6867984) OS Ofwono S. Operator CCR > "The support team does not respond to inquiries in time and has slow software loading" [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6020597) IF Ian F. Owner > "Smooth, easy, a great experience in a field littered with "bots". BUT not all bots are created the same. How they're indexed, developed, prompt..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6832124) UM Usaama M. engineer > "Delays in sending notifications hence harding responses made by workers" [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6039695) PA Panchal A. Administrator > "It is one of the best fits for businesses ranging from small to medium operations looking to incorporate an AI chatbot and automation." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6844977) FW Fon W. CPO > "I followed the available tutorials, but still couldn't connect it to our domain." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#GetApp___6006653) SS Shane S. CEO > "Extremely easy to integrate with business website and immediate value by enabling conversations with potential leads as well as the ability to provide..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6832098) VR Verified Reviewer Marketer > "What I don't really like is the quality of the payment plan and what's involved in the package" [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6000056) SS Shane S. CEO > "The integration of Tidio with other third-party apps is very straightforward and extends the value into existing platforms." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6832098) MA Michael A. Publisher > "Referring to state office of consumer protection for prosecution, avoid as it appears to be a criminal company." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6121075) EF Edward F. Sales Operations Manager > "Tidio stands out by offering personalized live chat to connect with customers more effectively." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6556403) KW Krzysztof W. CEO > "Lak of brand customisation - you can't add your logo to an email or chat window which is elementary for me." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4416291) AV Antonio V. VP > "Live chat boosts engagement, and Lyro AI handles 70% of queries." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830342) LA Lydia A. Teacher > "Pricing to remove branding is still too expensive" [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6433104) KK Kara K. Investment executive > "Has good pricing and even better free seats for few users, I like the application as it provides notification for incoming chat, their new AI works..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6018733) EA Edson A. CEO > "They should allow the agents to delete messages in cause some error while they were whirting or uploading the worg file." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4678058) VR Verified Reviewer SeniorvMarketing Manager > "Tidio is super easy to use, with Lyro AI integration and a simple ticketing system that makes handling customer support fast and stress-free for my..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6835846) SC Shilton C. Information Officer / Communication > "the app has not worked very will since i installed windows 11, as such i have reverted to using the web version and also the mobile version." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4833929) AM Abdelrhman M. support team > "It's a great solution for small to mid-sized businesses looking for a reliable live chat and chatbot platform." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6831484) JnP Jonatán P. Web Master > "It is too expensive for the services it offers, for example 40 000 chatbots and only 50 conversations, it does not make sense." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4677917) AV Antonio V. VP > "Tidio impresses with quick, easy setup—integrate in minutes via code or plugins like Shopify." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830342) MA Michael A. Publisher > "Customer support could not agree on why they were doing a bait and switch. " [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6121075) LRH LUIS RODRIGO H. Marketing and Branding Coordinator > "What I like more about Tidio, Is that is perfect for Us who don't Know Code, I am a bachelors on Marketing and a Master's Student of Digital Marketing..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6826116) JB Jayden B. Screening Officer > "Limited reporting: Tidio's reporting is not as comprehensive as other chatbot and live chat software" [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4656908) Roger A. Owner > "I like how it combines message and email in one platform." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7081080) FW Fon W. CPO > "I least like never getting a response from the support team." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#GetApp___6006653) KR Kashish R. Quality Assurance > "As a QA when i was searching for some good chatbot which covers all scnerios which user can ask in every situation." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6824273) JAN Jo-Ann N. Owner > "Quite difficult to set up conversation flows" [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6051579) JS Jen S. Owner > "It works really well and looking forward to using it on my websites as I scale my business to stay connected to customers." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6823342) ML Margaret L. Owner > "It is a little difficult to use at first. " [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6485302) AV Antonio V. VP > "Custom widgets look great, but some face lag, slow alerts, and pricey add-ons." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830342) DA Domenic A. Data Analyst > "It seems not to integrate well with Microsoft Applications which are widely spread in the formal sector." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4795141) Guillermo G. CEO > "The visual interfase is great for configuration, once you get around the how it works and what each element is for (takes a while but becomes handy to..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6819093) Greg R. ED > "The interface is also not well laid out, and despite using it for years, there are things we still can't correct because we can't locate them in the..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6836522) SM Samantha M. My experience > "It provides tools that help enhance and streamline its usability." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6831852) LL Lewis L. Co-founder > "Not integrated well with SaaS users." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7013299) UB Utku B. CEO > "Tidio has a great user friendly interface both for storefront and admin." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6834970) FW Fon W. CPO > "I followed the available tutorials, but still couldn't connect it to our domain." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#GetApp___6006653) AG Aryan G. Marketing Executive > "The interface is very intuitive." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7001782) KW Krzysztof W. CEO > "Lak of brand customisation - you can't add your logo to an email or chat window which is elementary for me." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4416291) CF Claudio F. CEO and Founder > "We use Tidio daily to manage customer inquiries, and what we like most is its intuitive interface and the ability to centralize chats, emails, and..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6831719) DA Domenic A. Data Analyst > "It seems not to integrate well with Microsoft Applications which are widely spread in the formal sector." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4795141) RM Rian M. Founder > "We absolutely love Tidio because we've completely figured out what website visitors want along with make it easy for the website owner to install it,..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6797399) ML Margaret L. Owner > "It is a little difficult to use at first. " [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6485302) KS KRISANPAL S. Digital Marketing Executive > "The interface of Tidio is also very simple and easy, which can be used whether you are running the website on WordPress, Wix, Shopify or any other CMS." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7016249) PS Paulo S. CEO > "The most negative aspect so far was having scheduled an online meeting with support, which was accepted, and a few hours before it was due to take..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6845493) CJ Calvin J. Marketer > "It integrates smoothly with websites, email, and calendar tools, and overall the software itself works as advertised." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7038905) CJ Calvin J. Marketer > "Unfortunately, communication and support were a major disappointment." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7038905) SM Samantha M. My experience > "What I like the most is how easy the platform is to use, I like the variety of tools it offers, like Lyro, the AI assistant." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6831852) MA Michael A. Publisher > "Customer support could not agree on why they were doing a bait and switch. " [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6121075) AG Aniket G. Software Engineer > "It is also easy to use." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6845134) FW Fon W. CPO > "I least like never getting a response from the support team." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#GetApp___6006653) [View Reviews](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) ## User interface 4.55 (798) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) 4.73 (590) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Dashboard 150 Important AI Copilot 120 Important Freshservice 25/50 - Access Controls/Permissions - Activity Dashboard - AI Copilot - AI Summarization - AI Text Generation - Alerts/Escalation - API - Attachments/Screencasts - Automated response - Automated Responses - Automated Routing - Autonomous Task Execution - Autoresponders - Call Center Management - Chatbot - Collaboration Tools - Conversation Intelligence - CRM - Customer Database - Customizable Branding - Customizable Fields - Data Import/Export - Data Security - Email Management - Email Templates - Email to Case - Gamification - Generative AI - Inbox Management - Interaction Tracking - IVR - Key Performance Indicators - Knowledge Base Management - Language Detection - Live Chat - Macros/Templated Responses - Mobile Access - Mobile App - Mobile User Support - Multi-Channel Communication - Multiple Data Sources - Natural Language Interaction - Performance Metrics - Personalization - Predictive Analytics - Prioritization - Proactive Assistance - Queue Management - Real-Time Chat - Real-Time Monitoring [See all features](https://www.capterra.com/p/132997/Freshservice/#features) Tidio Top features 50/50 - Access Controls/Permissions - Activity Dashboard - AI Copilot - AI Summarization - AI Text Generation - Alerts/Escalation - API - Attachments/Screencasts - Automated response - Automated Responses - Automated Routing - Autonomous Task Execution - Autoresponders - Call Center Management - Chatbot - Collaboration Tools - Conversation Intelligence - CRM - Customer Database - Customizable Branding - Customizable Fields - Data Import/Export - Data Security - Email Management - Email Templates - Email to Case - Gamification - Generative AI - Inbox Management - Interaction Tracking - IVR - Key Performance Indicators - Knowledge Base Management - Language Detection - Live Chat - Macros/Templated Responses - Mobile Access - Mobile App - Mobile User Support - Multi-Channel Communication - Multiple Data Sources - Natural Language Interaction - Performance Metrics - Personalization - Predictive Analytics - Prioritization - Proactive Assistance - Queue Management - Real-Time Chat - Real-Time Monitoring [See all features](https://www.capterra.com/p/144040/Tidio-Chat/#features) ### Recognition Freshservice is recognized as a top-rated tool in 5 Capterra Shortlist reports No recognitions have been awarded to Tidio ### Deployment & support Freshservice Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Tidio Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Freshservice - By Freshworks - Located in United States - Founded in 2011 Tidio - By Tidio - Located in Sweden - Founded in ## Popular Comparisons [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.55 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) $19/month Price $115/month 4.3 Features 4.4 4.6 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/132997-164283/Freshservice-vs-Zendesk) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) vs [Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,209)](https://www.capterra.com/p/135003/Slack/reviews/) $0/month Price $8.75/month 4.6 Features 4.6 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/135003-144040/Slack-vs-Tidio-Chat) [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.55 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $19/month Price $19/month 4.3 Features 4.3 4.6 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-132997/Freshdesk-vs-Freshservice) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/) $0/month Price $25/month 4.6 Features 4.5 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-144040/LiveChat-vs-Tidio-Chat) [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.55 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) vs [Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) $19/month Price R$35/month 4.3 Features 4.7 4.6 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/132997-202528/Freshservice-vs-Milvus) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $0/month Price $15/month 4.6 Features 4.6 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-144040/LiveAgent-vs-Tidio-Chat) [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.55 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $19/month Price $15/month 4.3 Features 4.6 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-132997/LiveAgent-vs-Freshservice) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) $0/month Price $115/month 4.6 Features 4.4 4.7 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/144040-164283/Tidio-Chat-vs-Zendesk) [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.55 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) vs [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.46 (778)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) $19/month Price $20/month 4.3 Features 4.5 4.6 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/132997-227102/Freshservice-vs-JIRA-Service-Management) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $0/month Price $19/month 4.6 Features 4.3 4.7 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-144040/Freshdesk-vs-Tidio-Chat) [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.55 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) vs [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) $19/month Price $20/month 4.3 Features 4.5 4.6 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/132997-169505/Freshservice-vs-Zoho-Desk) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) vs [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.20 (1,005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) $0/month Price $69/month 4.6 Features 4.3 4.7 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/113540-144040/Bitrix24-vs-Tidio-Chat)