# Compare Freshservice vs Oracle PeopleSoft 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Freshservice and Oracle PeopleSoft based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/132997-155958/Freshservice-vs-Oracle-PeopleSoft --- # Freshservice vs Oracle PeopleSoft Features and Cost Comparison Last updated June 14th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: FreshserviceOracle PeopleSoft2/4 selected [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.5 (732)](https://www.capterra.com/p/132997/Freshservice/reviews/) [Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/)[4.1 (283)](https://www.capterra.com/p/155958/Oracle-PeopleSoft/reviews/) [## Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.5 (732)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting Price $19.00/month Value-for-Money 4.4 Functionality 4.3 Ease of Use 4.6 Customer Service 4.6 Reviews Sentiment NO Based on [732 reviews](#user-reviews) Positive 692 Neutral 31 Negative 9 [## Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/)[4.1 (283)](https://www.capterra.com/p/155958/Oracle-PeopleSoft/reviews/) Starting Price Contact vendor Value-for-Money 3.7 Functionality 4 Ease of Use 3.7 Customer Service 3.9 Reviews Sentiment Based on [283 reviews](#user-reviews) Positive 213 Neutral 59 Negative 11 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Summary * * * Key features rated by users Features selected based on 2,655 reviews from it asset management software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 81%Fit High performer Feature ratings Inventory Management 4.1 Asset Tracking 4.0 Support Ticket Management 4.7 Incident Management 4.7 Service Level Agreement (SLA) Management 4.6 \--%Fit Missing features Feature ratings Inventory Management 4.1 Asset Tracking 3.9 Support Ticket Management NA Incident Management NA Service Level Agreement (SLA) Management NA User satisfaction User satisfaction 4.5 User reviews[732](https://www.capterra.com/p/132997/Freshservice/reviews/) Ease of use 4.6 Functionality 4.3 Value for money 4.4 Customer support 4.6 User satisfaction 4.1 User reviews[283](https://www.capterra.com/p/155958/Oracle-PeopleSoft/reviews/) Ease of use 3.7 Functionality 4.0 Value for money 3.7 Customer support 3.9 Price starts from Price starts from $19Per User, Per Month - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform. Best for PeopleSoft can serve corporations, private businesses, government entities, or academic institutions. ## User reviews Pros & cons NO Nathalie O. Scrum Master IT > "During my recent implementation, I leveraged its capabilities to build high-performance custom workflows that required precision and scalability. While the platform..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7095459) AC Ariel C. Technical Support Analyst > "The assets management is a little confusing and for some reason is not working great for all, but we have a MDM solution that manages all our devices, and because of..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7111443) Praphul Kumar P. Tech lead sr System Admin > "It has helped improve operational efficiency, reduce turnaround time, and bring better structure to ticket and service request management. While there are areas for..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113846) DV David V. Customer Supoort Manager > "The only thing I dislike is that depending on the license tier, it may be very limited on AI usage, API usage and a couple more features that are only available in..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7111459) LB Lucas B. IT Service Desk Analyst > "Freshservice’s biggest strength, in my experience, is how effortlessly everything comes together in one clean, intuitive platform—its interface is easy to navigate,..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7098265) LB Lucas B. IT Service Desk Analyst > "Additionally, certain configuration options aren’t as flexible as you’d expect from an ITSM tool, so you occasionally run into moments where you have to adapt your..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7098265) Jason F. Service Desk Manager > "The built-in analytics tools allow you to create customized dashboards and reporting for strategic planning on operational metrics." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7158814) DK Deep K. Marketing Manager > "Advanced customization is less flexible than expected; tailoring reports to non-standard data points often requires workarounds." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7157349) AD Akshay D. Devops Engineer > "The ticketing system is efficient and intuitive, and features like automation rules, SLA management, and a self-service portal help streamline support workflows..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7145527) MD Mark D. Director of Operations > "I have been working with ITSM products long enough to remember local fat client interfaces and the web client experience is never as fast or consistent. " [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7082783) PG Princy G. Social Media Specialist > "I also appreciate the customization options, detailed reporting, asset management capabilities, and the clean, modern interface that simplifies daily operations." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7159785) CY Chandresh Y. AVP-IT > "Additionally, users often cite limitations in customization, API rate caps, and occasional performance bottlenecks." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7111478) MI Marika I. Service Desk Lead > "I also appreciate the new AI capabilities, especially the AI-generated email responses, which help improve response time, consistency, and overall productivity for..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7151228) LF Lex F. Platform Admin > "no access to back-end tables if the functionality is not available, there is no way for customization. " [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7151209) BC Brendan C. Senior Solutions Engineer > "There are great reporting features built-in as well, providing clean overviews of important KPI's like first-touch resolution, first response time, and time to..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7079567) JC Josh C. Help Desk and System Admin > "There are some minor ui issues, and running reports can be a hassle to get the data you are looking for." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7079621) CT Cameron T. IT Service Desk Analyst > "FreshService has been great for our organisation and has been the backbone of our IT Service desk environment, allowing us to triage incidents and keep track of..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7094565) MJ Mayank J. Global IT Service Delivery Manager > "In case you want to review specific agent availability for a day (with auto assignment on), you can't do that." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7154377) RA Rajesh A. Project manager > "We use Freshservice for managing internal support tickets, and I feel it is very simple and efficient for tracking, managing, and closing requests." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7155860) BM Bruno M. VP IT > "not sure how it will handle multiple groups and departments. How to segregate categories, etc based on groups." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113612) SD Stefan D. Senior System Analyst > "The ticketing system is well organized, automation workflows are powerful, and the service catalog makes it simple for users to request services." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7111427) ST Sean T. Director of Cloud Infrastructure and Operations > "The only negative that I've experienced has been with being able to develop my own dashboards to call out the information that is important for my role." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7151427) RB Rajneesh B. Senior ITSM Consultant > "Making an agent group restricted is much loved by ‘Finance’, ‘Payroll’, ‘People & Culture’, as the restricted feature ensures tickets from these departments are only..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7151898) WM William M. IT Technician - Process Improvement > "Malfunctioning features, outdated documentation, unclear access to specific items." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7153899) JK Justin K. Director Of Support and Data Center Operations > "Having our knowledge base articles, ticketing system, project management, and asset tracking all integrated into one centralized platform is incredibly convenient." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7154517) CR Carlos R. Systems Engineer > "The amount of runs that are needed to get a simple action to accomplished is too much for the medium and small size organizations." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7152781) DF Dominique F. Systems Administrator > "The service catalog has been especially valuable since we can now standardize requests, apply approval workflows, and automate processes that were previously handled..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7115320) DF Deste F. IT HelpDesk > "Additionally, some integrations require extra setup effort or paid tiers, which can impact overall value." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7121021) KG Kevan G. Software enginner > "The platform is user-friendly, reliable, and helps streamline workflows. While there are a few areas for improvement, especially in reporting and pricing flexibility,..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7145531) LS Lumo S. Systems Analyst > "Reporting can be a bit rigid, and API/search behavior sometimes requires workarounds." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7118779) AT Adam T. Team Lead > "This has reduced manual effort and allowed the team to focus more on higher-value technical work, aligning with our broader goal of improving efficiency and service..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7154579) MS Matt S. Systems Administrator > "The lack of customizability for certain things, such as templates." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7094559) SS Shubham S. Sr. Network Engineer > "From a network support side, it helps in maintaining proper records and makes coordination easier when multiple teams are involved. Once everything is set, it runs..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7124852) JC Johnny C. Support Engineer > "It takes some time to learn how to use all the advanced features properly, so the learning curve is a bit steep for new users." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7079568) AD Akshay D. Devops Engineer > "On the analytics side, it offers useful but somewhat basic reporting, which works well for standard operational tracking but may require workarounds for advanced..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7145527) MO Mark O. Head of Managed Services > "Integrations are not always clear, often rely on third parties (not clear how they are involved with your data either)." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113691) RM Rakesh M. Senior IT Infra Executive > "It provides a stable ITSM platform for managing incidents, service requests, and changes in a structured way." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7115673) TG Taylor G. Head of Product > "New accounts can easily get locked if API usage is high." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7086052) AD Akshay D. Devops Engineer > "Overall, Freshservice is a strong, easy-to-use ITSM solution best suited for teams that value speed of implementation, simplicity, and automation, rather than deep..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7145527) MJ Mayank J. Global IT Service Delivery Manager > "major feature missing is - you cant fetch report of Agent availability." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7154377) TZ Tarik Z. IT > "It has helped streamline incident management, improve SLA compliance, and enhance team productivity. While there are some areas for improvement, it remains a strong..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7122927) BF Brandon F. Service Desk Supervisor > "In particular, there were smaller percentages highlighted in green and/or red that didn't make any sense to me when adding different metrics to my report." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___6861159) EG Erin G. Director of IT > "We also appreciate having asset management, onboarding journeys, project management, and automation tools all in one place rather than managing multiple systems." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7153853) CK Chris K. Senior Director Global Ops and Support > "We moved from a market-leader, which was cumbersome, expensive, and nearly impossible to manage without a large, dedicated team." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7111527) EG Erin G. Director of IT > "The ticketing system is by far the strongest aspect of the product and has been flexible enough for us to customize around our environment and workflows." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7153853) LF Lex F. Platform Admin > "Last year, I have rated Freshservice with below expectation ratings due to restricted platform customization. " [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7151209) AC Ajay C. EUS Engineer > "From a support engineer point of view, it improves response time and makes tracking easier. Once everything is configured properly, it becomes part of the daily..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7121029) JS Jeremy S. IT Project Manager > "Some bugs that cause annoying alerts to be generated." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7079524) TE Trajkovi E. Principal Analyst > "It streamlines IT service management by combining ticketing, automation, and reporting in a single platform." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7118803) BM Bruno M. VP IT > "I am unable to get a support person when having a question or needing help configuring." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113612) MB Maki B. Local HR > "The platform is intuitive, reducing onboarding time, while still offering solid automation for ticketing, SLAs, and workflows." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7121028) CR Carlos R. Systems Engineer > "Certain 3rd party connectors (Workday) are cost prohibitive to adopt. " [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7152781) ARS Abdul Rehman S. Director Information Technology - Service Delivery and Engineering > "It has helped streamline our IT service management processes, improve efficiency through automation, and enhance visibility across operations." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7118062) MI Marika I. Service Desk Lead > "Currently, this option seems limited or not easily accessible within Analytics." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7151228) EG Erin G. Director of IT > "Compared to other ticketing platforms we’ve used in the past, Freshservice has been much more open to customer feedback and willing to improve the platform over time...." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7153853) BV Brad V. Professional Services Consultant > "I've configured other ITSM platforms and have found them much more confusing and complicated." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7151171) PG Princy G. Social Media Specialist > "Its intuitive design allowed our team to adopt the system quickly, while automation features streamlined repetitive tasks and improved productivity." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7159785) SB Shivraj B. IT MANAGER > "Agent responses are not coming while exporting the tickets." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7079571) MM Mahesh M. IT Security Engineer > "Freshservice provides a well-structured ITSM platform with a clean UI and smooth ticket lifecycle management." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113394) MO Mark O. Head of Managed Services > "The available licensing is not as flexible as other tools." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113691) JC Jeff C. IT Assistant Manager > "I especially appreciated how responsive and reliable the platform is, along with the flexibility to customize workflows and reporting based on business needs." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7151170) JK Justin K. Director Of Support and Data Center Operations > "Formatting the knowledge base articles can be a little rough." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7154517) IO Ifediora O. CMDB Manager > "My overall experience with Freshservice has been positive, particularly in terms of usability, flexibility, ticket management, customer support, and cost-effectiveness..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7153912) JB Joe B. Desktop Support Engineer > "Unfortunately, due to this, I haven't been able to get my managers to purchase it." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7079535) AB Aimé B. Skol Brewery Limited > "Clients can submit tickets through a simple portal, email, or service catalog without confusion, which reduces friction and increases adoption." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7103029) EJ Elvin J. IT Manager > "Category set up is always a tedious task, but not due to Freshservice." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7115661) BC Brayden C. IT > "Freshservice has been a reliable and intuitive ITSM tool for our team, streamlining tickets and automating workflows." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113396) JF Javier F. Partners Responsible > "Reporting features could be more robust, and it lacks some advanced customization options." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___6508286) DK Deep K. Marketing Manager > "Automation of ticketing and asset tracking reduces manual work and downtime, which is the most commonly praised efficiency win." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7157349) TJ Tomas J. Senior EUC Specialist > "Sometimes I am not sure if/how product team works with development." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7156328) NO Nathalie O. Scrum Master IT > "For any team looking to blend custom coding with modern automation, Freshservice provides a solid, dependable foundation." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7095459) NB Norman B. Director Technology Strategy at TELUS > "For small teams, some options may feel too advanced and are not always used." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7014939) MS Mike S. Sr. Application Analyst > "Easy tracking of issues across various business sectors giving an easy to understand history of open issues and where they are in the development life cycle" [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7082166) JB Joe B. Desktop Support Engineer > "Sometimes I don't want to contact support..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7079535) PG Princy G. Social Media Specialist > "Overall, Freshservice is a reliable, feature-rich IT service management platform that has made our support processes more organized, efficient, and scalable." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7159785) PM Phillip M. ICT Support Officer > "The Notification spam through the app is terrible, pinging each notification one at a time to the phone, which is especially annoying when it sends over 30..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___5013674) Praphul Kumar P. Tech lead sr System Admin > "Task and workflow management are strong, allowing me to streamline processes across different teams effectively." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113846) MLL Mei Leng L. Business Analyst > "The workflow very rigid do not robust enough for customer to configure to handle customize organization workflow do not have proper implementation notification to..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___4985992) AM Akil M. Asst. Manager > "The platform makes it easier to manage workloads, track issues, and ensure accountability across the team." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7119075) GP Gabriel P. It service manager > "After being a client for years they are not open to negotiating license costs." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___6839838) [View Reviews](https://www.capterra.com/p/132997/Freshservice/reviews/) ME Madison E. Quality Improvement Consultant > "Having easy access to tax documents, paychecks, and health enrollment information has been extremely helpful as an..." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___6567632) JD Jacob D. Assistant Athletic Director > "No assistance from support, incredibly unfriendly for us as managers and doesn’t give you the ability to manage via..." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___6849995) VR Verified Reviewer Academic Advisor > "It has been adaptable to a higher education setting and has generally been very reliable." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___6858634) JH Jamon H. Director - Treasury > "User interface lacks imagination, and is somewhat disconnected from normal business transaction flow" [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___6612599) VR Verified Reviewer Academic Advisor > "I have found PeopleSoft to be a reliable tool as a higher education employee." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___6858634) AO Anthony O. HRBP > "Right now it seems Peoplesoft is outdated." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___6107976) VR Verified Reviewer Data Analyst > "Great product for large companies and very user friendly." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___6872541) DL Dawnne L. Executive Assistant > "The onboarding process is a bit tedious as you are going through it, but necessary." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3714792) LH Laura H. BOC > "Oracle was great about changing their view of the product to be better at being visually appealing to the eye and..." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___4439309) RG Rashmi G. CBS Support Rep > "Sometimes it's hard to resolve the issues quickly." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3878640) MF Maizy F. Music Director > "It's used in-house, and has made it easy for information to be gather (from Oracle database) and disseminated to the..." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___4421466) VR Verified Reviewer Software Developer > "There are limitations to the software in that it isn't as modern or cloud-based as other systems like ADP." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3087601) TD Taraiya D. HR Business Parner-Compensation > "I also liked the option of having multiple work assignments set up for a single employee to show the different..." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3009855) OO Olga O. CGA > "Often when new modules are introduced, it takes a while to get them working right just because it's a massive program." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3327336) JG Joseph G. Accounting Manager > "reporting is intuitive, queries are powerful, book to bank is great, workflow is wonderful" [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3604293) HJ Hedaia J. Planning Manager > "I also think the user interface's simplicity is outdated and needs to be updated, as it frequently bores me." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3353294) NP Naseer P. Sr.Buyer > "It is easy and simple to use." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___4974713) HJ Hedaia J. Planning Manager > "In spite of the fact that this isn't always a bad thing, you must always stop working while technology specialists..." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3353294) DB Debra B. General Manager > "Ability to have real time visibility to inventory allows quick decisions to be made while knowing it is accurate..." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3070904) Michael F. Organizational Change Consultant > "The design is a bit flat and unexciting" [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3288867) VR Verified Reviewer ACCOUNTS OFFICER > "initial startup requires proper learning and hands on, but as compared to other accounting packages, its quite..." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___4420170) RS Rachel S. Program Facilitator > "I often have to call for help from colleagues when pulling reports or reference my own training notes because of the..." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___2450080) MF Maizy F. Music Director > "Overall, we have used PeopleSoft for years, and have had little issues with it. Despite it being a basic tool, it..." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___4421466) VR Verified Reviewer Senior Accountant > "Some variety of People Soft do not allow to run across different business units and this is quite painful for..." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___2255600) VR Verified Reviewer Senior Administrator > "It have very stable customisation options and can be used for wide range of users." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___2931836) TD Taraiya D. HR Business Parner-Compensation > "The system is complicated and has many layers." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3009855) TS Tami S. assistant digital merchandiser > "It's very easy to transfer data within the compute cloud, and migrate data from testing & dev to the cloud." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3500459) AJ Aamir J. Engineer > "The UI looks really dated and the software does not seem flexible enough to accommodate workflows." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___2714852) VR Verified Reviewer Workday Developer > "One of the best ERP product where we can customize the system however we want." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3410401) VR Verified Reviewer Senior Administrator > "Costly updates" [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___2931836) Luis J. Senior Financial Analyst > "Overall, the experience has been positive, it has room for improvement especially in regards to it´s design but is..." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___2935398) Misty F. recruiter > "i dont love it but dont hate it either it could be a little more interactive" [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3181118) NA Nancy A. Risk Management Specialist > "PeopleSoft is an efficient, effective general ledger tool, both for daily users and those who just need to..." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___2684633) JP Jennifer P. Administrative Assistant II > "The program doesn't work well with all version of my browser. " [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___2381797) AG Abhishek G. Consultant > "Its an awesome application and with the required functionality to run the ERP" [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3392956) HC Hong C. psa > "many times this software had trouble responding and few bugs that need to be fixed." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___2220997) OO Olga O. CGA > "It is a great program that can handle many tasks of a large organization." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3327336) SS Sheetal S. BSA hr systems > "Slow,less intuitive.not user friendly and features are there but difficult to find.its sturdy but very dull user..." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___2300446) DL Dawnne L. Executive Assistant > "Extremely user friendly, very intuitive to use." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3714792) HB Henry B. Digital Media Specialist > "Takes a lot of time to learn and customer service, if reachable, are not very helpful." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___2473430) LH Laura H. BOC > "For the most part user friendly." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___4439309) RS Rachel S. Program Facilitator > "I don't find it to be intuitive and the interface appears outdated." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___2450080) CH Cathy H. HR & Recruiting Manager > "Overall, Workday was improving and gave greater flexibility and ease of use than PeopleSoft." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3431516) AJ Aamir J. Engineer > "Also, i have not seen any use of 2 factor authentication." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___2714852) EB Eric B. Safety Director and HR Administrator > "I did not have any other comparable software to reference to but I had no issues using it. " [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3014699) JP Jennifer P. Administrative Assistant II > "The options to choose can get fairly confusing. " [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___2381797) JP Jennifer P. Administrative Assistant II > "The only thing I would love to see incorporated would be the option to use hot keys or even "Alt" keys." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___2381797) AJ Aamir J. Engineer > "The experience is okay but does not fare well with other competitors." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___2714852) [View Reviews](https://www.capterra.com/p/155958/Oracle-PeopleSoft/reviews/) ## User interface 4.54 (732) [Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/) 4.07 (283) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Freshservice Top features 38/40 - Access Controls/Permissions - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Asset Tracking - Audit Management - Audit Trail - Barcode/Ticket Scanning - Change Management - Compliance Tracking - Configuration Management - Contract/License Management - Cost Tracking - Customizable Branding - Customizable Fields - Customizable Forms - Customizable Reports - Data Import/Export - Data Visualization - Email Management - Generative AI - Incident Management - Inventory Management - Knowledge Base Management - Maintenance Management - Monitoring - Prioritization - Problem Management - Procurement Management - Reporting/Analytics - Requisition Management - Self Service Portal - Service Level Agreement (SLA) Management - Supplier Management - Support Ticket Management - Task Management - Third-Party Integrations - User Management - Workflow Management [See all features](https://www.capterra.com/p/132997/Freshservice/#features) Oracle PeopleSoft 9/40 - Access Controls/Permissions - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Asset Tracking - Audit Management - Audit Trail - Barcode/Ticket Scanning - Change Management - Compliance Tracking - Configuration Management - Contract/License Management - Cost Tracking - Customizable Branding - Customizable Fields - Customizable Forms - Customizable Reports - Data Import/Export - Data Visualization - Email Management - Generative AI - Incident Management - Inventory Management - Knowledge Base Management - Maintenance Management - Monitoring - Prioritization - Problem Management - Procurement Management - Reporting/Analytics - Requisition Management - Self Service Portal - Service Level Agreement (SLA) Management - Supplier Management - Support Ticket Management - Task Management - Third-Party Integrations - User Management - Workflow Management [See all features](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#features) ### Recognition Freshservice is recognized as a top-rated tool in 3 Capterra Shortlist reports Oracle PeopleSoft is recognized as a top-rated tool in 2 Capterra Shortlist reports ### Deployment & support Freshservice Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Oracle PeopleSoft Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Freshservice - By Freshworks - Located in United States - Founded in 2011 Oracle PeopleSoft - By Oracle - Located in United States - Founded in 1977 ## Popular Comparisons [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.54 (732)](https://www.capterra.com/p/132997/Freshservice/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,080)](https://www.capterra.com/p/164283/Zendesk/reviews/) $19/month Price $115/month 4.3 Features 4.4 4.6 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/132997-164283/Freshservice-vs-Zendesk) [Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/)[4.07 (283)](https://www.capterra.com/p/155958/Oracle-PeopleSoft/reviews/) vs [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[4.62 (11,629)](https://www.capterra.com/p/194565/TeamViewer/reviews/) Contact vendor for pricing Price $24.9/month 4.0 Features 4.6 3.7 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