# Compare Freshservice vs Sortly 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Freshservice and Sortly based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/132997-169199/Freshservice-vs-Sortly-Pro --- # Freshservice vs Sortly Features and Cost Comparison Last updated July 2nd, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: FreshserviceSortly2/4 selected [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.5 (753)](https://www.capterra.com/p/132997/Freshservice/reviews/) [Sortly](https://www.capterra.com/p/169199/Sortly-Pro/)[4.5 (953)](https://www.capterra.com/p/169199/Sortly-Pro/reviews/) [## Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.5 (753)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting Price $19.00/month Value-for-Money 4.4 Functionality 4.3 Ease of Use 4.6 Customer Service 4.6 Reviews Sentiment NO Based on [753 reviews](#user-reviews) Positive 713 Neutral 31 Negative 9 [## Sortly](https://www.capterra.com/p/169199/Sortly-Pro/)[4.5 (953)](https://www.capterra.com/p/169199/Sortly-Pro/reviews/) Starting Price $49.00/month Value-for-Money 4.3 Functionality 4.3 Ease of Use 4.6 Customer Service 4.4 Reviews Sentiment Based on [953 reviews](#user-reviews) Positive 879 Neutral 58 Negative 16 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 6,300 reviews from inventory management software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology \--%Fit Missing features Not enough reviews Feature ratings Data Synchronization NA Inventory Tracking \-- Inventory Control NA Real-Time Data \-- Billing & Invoicing 5.0 78%Fit Missing features Not enough reviews Feature ratings Data Synchronization NA Inventory Tracking 4.6 Inventory Control 4.5 Real-Time Data 4.5 Billing & Invoicing 5.0 User satisfaction User satisfaction 4.5 User reviews[753](https://www.capterra.com/p/132997/Freshservice/reviews/) Ease of use 4.6 Functionality 4.3 Value for money 4.4 Customer support 4.6 User satisfaction 4.5 User reviews[953](https://www.capterra.com/p/169199/Sortly-Pro/reviews/) Ease of use 4.6 Functionality 4.3 Value for money 4.3 Customer support 4.4 Price starts from Price starts from $19Per User, Per Month - Free version - Free trial Price starts from $49Flat Rate, Per Month - Free version - Free trial Best for Best for Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform. Best for Sortly helps companies of all sizes track their inventory and assets. Sortly is trusted by countless businesses across construction, medical, manufacturing, real estate, automotive, and more. ## User reviews Pros & cons NO Nathalie O. Scrum Master IT > "During my recent implementation, I leveraged its capabilities to build high-performance custom workflows that required precision and scalability. While the platform offers..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7095459) AC Ariel C. Technical Support Analyst > "The assets management is a little confusing and for some reason is not working great for all, but we have a MDM solution that manages all our devices, and because of that maybe..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7111443) AD Akshay D. IT Manager > "Freshservice offers a clean UI, powerful ticketing system, automation workflows, asset management, and strong integration support." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7165264) DV David V. Customer Supoort Manager > "The only thing I dislike is that depending on the license tier, it may be very limited on AI usage, API usage and a couple more features that are only available in higher..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7111459) AD Akshay D. IT Manager > "It helps streamline IT support processes, improves team collaboration, and provides detailed reporting for tracking SLA compliance and service performance." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7165264) WS Wilben S. Cloud Engineer > "Additionally, for me, it lacks some functionalities like the SLA reset timer, because I tend to breach the SLA, especially when the ticket is only forwarded." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7156605) AD Akshay D. IT Manager > "It helps streamline support operations, improve response times, and maintain service quality through SLA management and reporting. While there are some limitations around..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7165264) LB Lucas B. IT Service Desk Analyst > "Additionally, certain configuration options aren’t as flexible as you’d expect from an ITSM tool, so you occasionally run into moments where you have to adapt your process to..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7098265) Praphul Kumar P. Tech lead sr System Admin > "It has helped improve operational efficiency, reduce turnaround time, and bring better structure to ticket and service request management. While there are areas for..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113846) DM Deepak M. Design Engineer > "The UI can feel laggy at times, and navigating across the platform can be overwhelming due to the large number of options and modules." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7166362) AD Akshay D. IT Manager > "The platform provides a comprehensive IT service management solution with an intuitive interface, efficient ticket management, automation capabilities, and asset tracking..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7165264) DK Deep K. Marketing Manager > "Advanced customization is less flexible than expected; tailoring reports to non-standard data points often requires workarounds." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7157349) LB Lucas B. IT Service Desk Analyst > "Freshservice’s biggest strength, in my experience, is how effortlessly everything comes together in one clean, intuitive platform—its interface is easy to navigate, automation..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7098265) SN Suresh N. Government Consultant > "Advanced reporting and analytics are less intuitive than expected and the ai in use for the platform is very less and can be outdated in future." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7176648) Jason F. Service Desk Manager > "The built-in analytics tools allow you to create customized dashboards and reporting for strategic planning on operational metrics." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7158814) AM Ajay M. Technical Architect > "Also, the mobile app feels a bit clunky compared to the desktop version, especially when trying to update tickets on the go." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7178644) AD Akshay D. Devops Engineer > "The ticketing system is efficient and intuitive, and features like automation rules, SLA management, and a self-service portal help streamline support workflows significantly." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7145527) MD Mark D. Director of Operations > "I have been working with ITSM products long enough to remember local fat client interfaces and the web client experience is never as fast or consistent. " [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7082783) PG Princy G. Social Media Specialist > "I also appreciate the customization options, detailed reporting, asset management capabilities, and the clean, modern interface that simplifies daily operations." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7159785) CY Chandresh Y. AVP-IT > "Additionally, users often cite limitations in customization, API rate caps, and occasional performance bottlenecks." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7111478) SB Sakshi B. Senior analyst > "Tracking laptops, software, and other equipment alongside incidents helped our team understand recurring issues and maintain accurate inventory records without relying on..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7176825) AT Arun T. Analyst > "SLA management is painful as the reporting, monitoring and analytics are very basic and it would have been better like IT management software." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7179509) MI Marika I. Service Desk Lead > "I also appreciate the new AI capabilities, especially the AI-generated email responses, which help improve response time, consistency, and overall productivity for Service Desk..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7151228) LF Lex F. Platform Admin > "no access to back-end tables if the functionality is not available, there is no way for customization. " [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7151209) BC Brendan C. Senior Solutions Engineer > "There are great reporting features built-in as well, providing clean overviews of important KPI's like first-touch resolution, first response time, and time to resolution." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7079567) JC Josh C. Help Desk and System Admin > "There are some minor ui issues, and running reports can be a hassle to get the data you are looking for." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7079621) AM Ajay M. Technical Architect > "Asset management is another strong point for us, being able to track hardware/software assets alongside tickets in one place instead of juggling separate spreadsheets has made..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7178644) MJ Mayank J. Global IT Service Delivery Manager > "In case you want to review specific agent availability for a day (with auto assignment on), you can't do that." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7154377) CT Cameron T. IT Service Desk Analyst > "FreshService has been great for our organisation and has been the backbone of our IT Service desk environment, allowing us to triage incidents and keep track of requests..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7094565) BM Bruno M. VP IT > "not sure how it will handle multiple groups and departments. How to segregate categories, etc based on groups." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113612) RA Rajesh A. Project manager > "We use Freshservice for managing internal support tickets, and I feel it is very simple and efficient for tracking, managing, and closing requests." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7155860) ST Sean T. Director of Cloud Infrastructure and Operations > "The only negative that I've experienced has been with being able to develop my own dashboards to call out the information that is important for my role." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7151427) SD Stefan D. Senior System Analyst > "The ticketing system is well organized, automation workflows are powerful, and the service catalog makes it simple for users to request services." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7111427) WM William M. IT Technician - Process Improvement > "Malfunctioning features, outdated documentation, unclear access to specific items." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7153899) RB Rajneesh B. Senior ITSM Consultant > "Making an agent group restricted is much loved by ‘Finance’, ‘Payroll’, ‘People & Culture’, as the restricted feature ensures tickets from these departments are only visible to..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7151898) CR Carlos R. Systems Engineer > "The amount of runs that are needed to get a simple action to accomplished is too much for the medium and small size organizations." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7152781) JK Justin K. Director Of Support and Data Center Operations > "Having our knowledge base articles, ticketing system, project management, and asset tracking all integrated into one centralized platform is incredibly convenient." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7154517) DF Deste F. IT HelpDesk > "Additionally, some integrations require extra setup effort or paid tiers, which can impact overall value." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7121021) DF Dominique F. Systems Administrator > "The service catalog has been especially valuable since we can now standardize requests, apply approval workflows, and automate processes that were previously handled manually." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7115320) BK Bhagyesh K. java backend developer > "Workflows can become confusing and difficult to manage as requirements become more complex and sometimes it get frustrating." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7172950) KG Kevan G. Software enginner > "The platform is user-friendly, reliable, and helps streamline workflows. While there are a few areas for improvement, especially in reporting and pricing flexibility, it..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7145531) LS Lumo S. Systems Analyst > "Reporting can be a bit rigid, and API/search behavior sometimes requires workarounds." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7118779) DB Denis B. IT Service Manager > "Asset management, service catalog, and automation features work well together and allow us to standardize processes that were previously handled manually." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7165331) MS Matt S. Systems Administrator > "The lack of customizability for certain things, such as templates." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7094559) AT Adam T. Team Lead > "This has reduced manual effort and allowed the team to focus more on higher-value technical work, aligning with our broader goal of improving efficiency and service quality" [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7154579) JC Johnny C. Support Engineer > "It takes some time to learn how to use all the advanced features properly, so the learning curve is a bit steep for new users." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7079568) SS Shubham S. Sr. Network Engineer > "From a network support side, it helps in maintaining proper records and makes coordination easier when multiple teams are involved. Once everything is set, it runs smoothly." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7124852) MO Mark O. Head of Managed Services > "Integrations are not always clear, often rely on third parties (not clear how they are involved with your data either)." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113691) AD Akshay D. Devops Engineer > "On the analytics side, it offers useful but somewhat basic reporting, which works well for standard operational tracking but may require workarounds for advanced reporting..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7145527) TG Taylor G. Head of Product > "New accounts can easily get locked if API usage is high." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7086052) RM Rakesh M. Senior IT Infra Executive > "It provides a stable ITSM platform for managing incidents, service requests, and changes in a structured way." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7115673) MJ Mayank J. Global IT Service Delivery Manager > "major feature missing is - you cant fetch report of Agent availability." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7154377) AD Akshay D. Devops Engineer > "Overall, Freshservice is a strong, easy-to-use ITSM solution best suited for teams that value speed of implementation, simplicity, and automation, rather than deep..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7145527) BF Brandon F. Service Desk Supervisor > "In particular, there were smaller percentages highlighted in green and/or red that didn't make any sense to me when adding different metrics to my report." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___6861159) TZ Tarik Z. IT > "It has helped streamline incident management, improve SLA compliance, and enhance team productivity. While there are some areas for improvement, it remains a strong choice for..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7122927) CK Chris K. Senior Director Global Ops and Support > "We moved from a market-leader, which was cumbersome, expensive, and nearly impossible to manage without a large, dedicated team." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7111527) EG Erin G. Director of IT > "We also appreciate having asset management, onboarding journeys, project management, and automation tools all in one place rather than managing multiple systems." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7153853) LF Lex F. Platform Admin > "Last year, I have rated Freshservice with below expectation ratings due to restricted platform customization. " [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7151209) DB Denis B. IT Service Manager > "The Workflow Automator is powerful enough to handle complex approval and provisioning scenarios without requiring custom development in most cases." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7165331) AM Ajay M. Technical Architect > "Mobile app is a bit clunky too when you're trying to update something quickly on the go." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7178644) EG Erin G. Director of IT > "The ticketing system is by far the strongest aspect of the product and has been flexible enough for us to customize around our environment and workflows." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7153853) JS Jeremy S. IT Project Manager > "Some bugs that cause annoying alerts to be generated." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7079524) AC Ajay C. EUS Engineer > "From a support engineer point of view, it improves response time and makes tracking easier. Once everything is configured properly, it becomes part of the daily workflow..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7121029) BM Bruno M. VP IT > "I am unable to get a support person when having a question or needing help configuring." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113612) TE Trajkovi E. Principal Analyst > "It streamlines IT service management by combining ticketing, automation, and reporting in a single platform." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7118803) CR Carlos R. Systems Engineer > "Certain 3rd party connectors (Workday) are cost prohibitive to adopt. " [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7152781) MB Maki B. Local HR > "The platform is intuitive, reducing onboarding time, while still offering solid automation for ticketing, SLAs, and workflows." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7121028) MI Marika I. Service Desk Lead > "Currently, this option seems limited or not easily accessible within Analytics." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7151228) ARS Abdul Rehman S. Director Information Technology - Service Delivery and Engineering > "It has helped streamline our IT service management processes, improve efficiency through automation, and enhance visibility across operations." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7118062) BV Brad V. Professional Services Consultant > "I've configured other ITSM platforms and have found them much more confusing and complicated." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7151171) EG Erin G. Director of IT > "Compared to other ticketing platforms we’ve used in the past, Freshservice has been much more open to customer feedback and willing to improve the platform over time. While..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7153853) SB Shivraj B. IT MANAGER > "Agent responses are not coming while exporting the tickets." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7079571) PG Princy G. Social Media Specialist > "Its intuitive design allowed our team to adopt the system quickly, while automation features streamlined repetitive tasks and improved productivity." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7159785) MO Mark O. Head of Managed Services > "The available licensing is not as flexible as other tools." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113691) MM Mahesh M. IT Security Engineer > "Freshservice provides a well-structured ITSM platform with a clean UI and smooth ticket lifecycle management." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113394) JK Justin K. Director Of Support and Data Center Operations > "Formatting the knowledge base articles can be a little rough." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7154517) JC Jeff C. IT Assistant Manager > "I especially appreciated how responsive and reliable the platform is, along with the flexibility to customize workflows and reporting based on business needs." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7151170) JB Joe B. Desktop Support Engineer > "Unfortunately, due to this, I haven't been able to get my managers to purchase it." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7079535) IO Ifediora O. CMDB Manager > "My overall experience with Freshservice has been positive, particularly in terms of usability, flexibility, ticket management, customer support, and cost-effectiveness for IT..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7153912) EJ Elvin J. IT Manager > "Category set up is always a tedious task, but not due to Freshservice." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7115661) [View Reviews](https://www.capterra.com/p/132997/Freshservice/reviews/) Sal J. ICT Security Manger > "Features like barcode scanning, photo-based inventory, and customizable folders help streamline operations and reduce manual errors." [See full review](https://www.capterra.com/p/169199/Sortly-Pro/#Capterra___7157900) Sal J. ICT Security Manger > "Tracking lacks real-time updates in some scenarios, and reporting capabilities are fairly basic, limiting deeper analysis and insights" [See full review](https://www.capterra.com/p/169199/Sortly-Pro/#Capterra___7157900) Sal J. ICT Security Manger > "Overall, it significantly reduces the complexity of inventory management and saves time by streamlining day‑to‑day tracking and reporting tasks." [See full review](https://www.capterra.com/p/169199/Sortly-Pro/#Capterra___7157900) CS Christin S. Parenting Education Coordinator > "Also, when I am scanning and searching within a folder and I "add a quick action" and want to "Choose folder before scanning", when I go to search for the folder in the..." [See full review](https://www.capterra.com/p/169199/Sortly-Pro/#Capterra___6398388) JM Jody M. Owner > "The secure app puts accessibility to your vast real time inventory in the palm of your hand!" [See full review](https://www.capterra.com/p/169199/Sortly-Pro/#Capterra___7081621) CB Chris B. Operations Manager > "Makes it hard to edit one at a time and load or have to delete old duplicates when bulk importing updated info. Or, bulk apply alerts without them all needing the same min..." [See full review](https://www.capterra.com/p/169199/Sortly-Pro/#Capterra___6419489) RK Rueben K. Supervisor > "The ease of tracking inventory! When you open the app, it takes you to the Dashboard screen, where you can select the complete list of items, from recent items or search the..." [See full review](https://www.capterra.com/p/169199/Sortly-Pro/#Capterra___6414187) Nick B. President > "The integration to bookkeeping software is a little cumbersome because it is a one-way communication channel and only one document can be uploaded at a time." [See full review](https://www.capterra.com/p/169199/Sortly-Pro/#Capterra___6678209) CD Courtney D. Clinical Lead > "One of the standout features is the detailed reporting, which helps us analyze usage trends and optimize our ordering process." [See full review](https://www.capterra.com/p/169199/Sortly-Pro/#Capterra___6677351) SM Sirena M. admin > "I don't use it as inventory for sales, but as a library for all of the architectural samples we have in our office. Since the price increase, the cost doesn't make sense,..." [See full review](https://www.capterra.com/p/169199/Sortly-Pro/#Capterra___6786248) RB Rosie B. Director > "Great experience, fantastic cataloguing option for my home staging business, I havent been able to find anything else as user friendly or simple to see my inventory on hand..." [See full review](https://www.capterra.com/p/169199/Sortly-Pro/#Capterra___6801636) DB Dinta B. Property Manager > "One limitation we've noticed is that Sortly doesn't currently support having two different price fields for a single item (e.g., purchase price and resale price)." [See full review](https://www.capterra.com/p/169199/Sortly-Pro/#Capterra___6801190) EC Eunice C. Logistics Coordinator > "The folder option helps keep everything organized, and the ability to add photos is a great way for us to easily reference inventory as well as file any condition notes for..." [See full review](https://www.capterra.com/p/169199/Sortly-Pro/#Capterra___6415891) CJ Clayton J. Operations Manager > "This becomes cumbersome because Sortly only allows one location per item, so we would have to create all these folders for each item. " [See full review](https://www.capterra.com/p/169199/Sortly-Pro/#Capterra___6406824) DC David C. Founding Director > "The ability to link a QR or barcode and to create a custom label that I can scan later makes managing inventory efficient and quick." [See full review](https://www.capterra.com/p/169199/Sortly-Pro/#Capterra___6431049) Sal J. ICT Security Manger > "What I liked least about Sortly is that it can fall short in several key areas." [See full review](https://www.capterra.com/p/169199/Sortly-Pro/#Capterra___7157900) ZH Zoe H. Office Assistant > "The mobile app enhances convenience with barcode and QR code scanning, which makes it super fast to count inventory without the need for more scanners." [See full review](https://www.capterra.com/p/169199/Sortly-Pro/#Capterra___6413430) Zach Z. Accounting Specialist > "I haven't found it intuitive to add more of an existing product, especially by barcode, without ending up with duplicates. When items are stored in different places, it..." [See full review](https://www.capterra.com/p/169199/Sortly-Pro/#Capterra___6667824) JPV John Paul V. Electrician > "I really like the way we can organize our inventory with Sortly and that we can create different folders for different categories of items for our inventory, and also the..." [See full review](https://www.capterra.com/p/169199/Sortly-Pro/#Capterra___6687037) BM Brendan M. Owner > "I may just not know how, but if I need to reprint a barcode label, I can't seem to find the way to do it without deleting the current barcode label and creating a new one." [See full review](https://www.capterra.com/p/169199/Sortly-Pro/#Capterra___6681854) GU Garrett U. Detailer and Project Assistant > "Sortly was exactly what we needed to transform our business form guessing and manually counting material to being able to track all out supply with very little effort. Once..." [See full review](https://www.capterra.com/p/169199/Sortly-Pro/#Capterra___6801238) HC Heather C. Director > "Initially signed up as it included barcodes and QR codes in basic package but now this is an extra that bumps us up to the more expensive package." [See full review](https://www.capterra.com/p/169199/Sortly-Pro/#Capterra___6409431) KH Karly H. Office Assistant > "It helps us very much with keeping all of our inventory with our cleaning supplies very organized and I know when to order more by looking at it when I have my cleaner..." [See full review](https://www.capterra.com/p/169199/Sortly-Pro/#Capterra___6673262) DB David B. Service Manager > "The biggest issue I have is not being able to update all items with the same sku or sortly id through all "warehouses" easily." [See full review](https://www.capterra.com/p/169199/Sortly-Pro/#Capterra___6406676) NP Nico P. Contract Manager > "I love the functionality of being able to make multiple folders and sub folders and create so many inventory items and being able to group them/separate them." [See full review](https://www.capterra.com/p/169199/Sortly-Pro/#Capterra___6398422) TM Teressa M. Owner > "I wish there was a way to transfer what was left at the end of each year over to a new year, but instead you have to create all the new folders and move everything to those..." [See full review](https://www.capterra.com/p/169199/Sortly-Pro/#Capterra___6404657) TO Tina O. Owner and Principal Engineer > "We use Sortly for our small construction business and we're able to get both our admin and build staff to use the system with ease." [See full review](https://www.capterra.com/p/169199/Sortly-Pro/#Capterra___6406314) JH Justin H. General Manager > "Additionally tools like sortly are only as good as the information you give it. If youre moving around inventory and not documenting in sortly it gets very difficult,..." [See full review](https://www.capterra.com/p/169199/Sortly-Pro/#Capterra___6404928) RM Robert M. Production Manager > "The feature to generate QR code labels makes scanning products a breeze, and adding photos ensures we always have the right product." [See full review](https://www.capterra.com/p/169199/Sortly-Pro/#Capterra___6405225) DT Daniel T. Logistics > "Does not allow the ability to select multiple locations if the product is on more than one shelf/bay." [See full review](https://www.capterra.com/p/169199/Sortly-Pro/#Capterra___6671125) CZ Caitlin Z. Lab Coordinator > "The ability to track items and use QR codes directly from a mobile device has significantly improved the efficiency of day-to-day operations" [See full review](https://www.capterra.com/p/169199/Sortly-Pro/#Capterra___6802860) PJ Pete J. Electrician > "Sometimes it freezes or doesn’t save the changes I’ve made when in a low service area, this may be service and signal related and not shortly issue however," [See full review](https://www.capterra.com/p/169199/Sortly-Pro/#Capterra___6415964) TT Tim T. Operations Chief > "Their portal for upvoting and requesting features with progress on if they are considering them or implementing them is fantastic as they actually do implement those changes." [See full review](https://www.capterra.com/p/169199/Sortly-Pro/#Capterra___6802553) DL Duncan L. Production Manager > "Not much but the scanning ability in the dark can be troublesome and needs to reset the torch element of the app sometimes. " [See full review](https://www.capterra.com/p/169199/Sortly-Pro/#Capterra___6802112) JM Jody M. Owner > "Overall this platform has solidified comfort and reliability in handing the inventory off to the next stewards." [See full review](https://www.capterra.com/p/169199/Sortly-Pro/#Capterra___7081621) BW Brittney W. Interior designer > "When your moving items I hate how you have to select each item and then hit “select all” if there’s more than one quantity." [See full review](https://www.capterra.com/p/169199/Sortly-Pro/#Capterra___6803521) RC Ron C. Homeowner > "We have since found an alternative solution that works similarly, could import csv data and that charges less than 10% of Sortly’s monthly subscription." [See full review](https://www.capterra.com/p/169199/Sortly-Pro/#Capterra___6704971) SJ Sam J. Office Administrator > "The "Search" bar can be spotty if you don't type the item's name in exactly as it is in the system." [See full review](https://www.capterra.com/p/169199/Sortly-Pro/#Capterra___6404817) Sal J. ICT Security Manger > "Overall, it’s a reliable and efficient tool for managing inventory at a foundational level." [See full review](https://www.capterra.com/p/169199/Sortly-Pro/#Capterra___7157900) SZ Sheri Z. Office Manager > "As I don't use all the options on a daily basis, it takes a minute or two to remember how to use the download and/or reporting options." [See full review](https://www.capterra.com/p/169199/Sortly-Pro/#Capterra___6398403) CS Carlee S. Office Manager > "I also like how easy it is to create QR codes for multiple products, as well as the current bulk actions like adding tags, prices, etc." [See full review](https://www.capterra.com/p/169199/Sortly-Pro/#Capterra___6406333) BT Brian T. Procurement Manager > "Limitations to in depth data analysis, cannot have system integration into larger business intelligent platforms" [See full review](https://www.capterra.com/p/169199/Sortly-Pro/#Capterra___6802775) MM Mel M. Warehouse Ass > "Good inventory tracking ability to follow inventory from arrival and warehousing to when taken to the field." [See full review](https://www.capterra.com/p/169199/Sortly-Pro/#Capterra___6425271) JG Jennifer G. Purchasing Agent > "Limited use since not all bar codes scan, I can’t generate an order I can use with item numbers" [See full review](https://www.capterra.com/p/169199/Sortly-Pro/#Capterra___6683348) MT Mykah T. Owner > "It helps us be able to pull a project together, without having to go out to our storage unit to dig for a specific piece." [See full review](https://www.capterra.com/p/169199/Sortly-Pro/#Capterra___6685564) JP Jordan P. Outside Plant Superintendent > "I'll preface this by saying I'm fairly new to Sortly but I already have nearly 600 items added to my database so I've gotten a fair amount of use of this product in the last..." [See full review](https://www.capterra.com/p/169199/Sortly-Pro/#Capterra___6687984) SF Sleiman F. Inventory Manager > "Every time it is much easier to find tools and spare parts as there are clear folders with product lines." [See full review](https://www.capterra.com/p/169199/Sortly-Pro/#Capterra___6860441) JK Jeff K. Warehouse Supervisor > "Some of the reports are a little cumbersome, some simple inventory counts would be better, instead of having to deselect items." [See full review](https://www.capterra.com/p/169199/Sortly-Pro/#Capterra___6826480) KJ Kunj J. Mechanical Engineer > "Positive and very useful, we have it deployed on 2 locations and it helps keeping track of which item leaves and reaches the locations" [See full review](https://www.capterra.com/p/169199/Sortly-Pro/#Capterra___6677176) JW Jamila W. Safety Representative > "My only complaints about Sortly are how long it takes to create items and the notification setup process." [See full review](https://www.capterra.com/p/169199/Sortly-Pro/#Capterra___6413940) BG Benjamin G. Assistant Manager > "It has been great and has helped us be able to re-order supplies quickly and find the items we need through the different ordering websites we use." [See full review](https://www.capterra.com/p/169199/Sortly-Pro/#Capterra___6413960) BB Brandon B. Computer Repair Technician > "the system was not live - if several users tried to update the same thing at once, the numbers would almost always be wrong." [See full review](https://www.capterra.com/p/169199/Sortly-Pro/#Capterra___6685315) CG Chris G. Owner > "I also like how the hierarchy builds within folders and how you are able to narrow down searches and filtering. " [See full review](https://www.capterra.com/p/169199/Sortly-Pro/#Capterra___6400130) HD Huseyin D. Admin > "One downside of Sortly is that some users find its pricing a bit on the higher side, especially for smaller businesses or personal use." [See full review](https://www.capterra.com/p/169199/Sortly-Pro/#Capterra___6553854) Dave N. COO > "It has been very good, we use Sortly when performing monthly inventory and daily when we take a product off the shelf or add to the amount." [See full review](https://www.capterra.com/p/169199/Sortly-Pro/#Capterra___6399538) AC Amanda C. owner > "The change in pricing was upsetting, not handled well by the Sortly team, 2 to 3 weeks of a "heads up" was not adequate and caused stress to us." [See full review](https://www.capterra.com/p/169199/Sortly-Pro/#Capterra___6801188) PN Paul N. IT Manager > "Our non-tech warehouse team easily adapted to it and it reduced warehouse receiving time from an hour to a few minutes." [See full review](https://www.capterra.com/p/169199/Sortly-Pro/#Capterra___6677321) CG Cara G. CFO > "Not being able to see all products at one and the price increase which was more than doubled since we had starting paying more than 3 or 4 years ago." [See full review](https://www.capterra.com/p/169199/Sortly-Pro/#Capterra___6833791) EG Ezekiel G. Lead Swiss Technician > "Being able to use photos for each item makes identifying tools fast and accurate, and the app is so easy to use that everyone on the team was able to pick it up with minimal..." [See full review](https://www.capterra.com/p/169199/Sortly-Pro/#Capterra___6801203) CM CHRISTIAN M. Editorial Operations administrator > "It requires data that sometimes are not available as some do not come with products or equipment being handled." [See full review](https://www.capterra.com/p/169199/Sortly-Pro/#Capterra___6804449) JA Joshua A. Warehouse Coordinator > "the Sortly team has been very helpful and Sortly has helped our Library system with organizing, opening, and closing of branches as well." [See full review](https://www.capterra.com/p/169199/Sortly-Pro/#Capterra___6669671) KJ Kunj J. Mechanical Engineer > "Need to have QR codes and always scan them which can get tedious and people skip it more often than not" [See full review](https://www.capterra.com/p/169199/Sortly-Pro/#Capterra___6677176) VR Verified Reviewer Project Manager > "Sortly is an easy platform where many client's inventory can be managed in one place. " [See full review](https://www.capterra.com/p/169199/Sortly-Pro/#Capterra___7057058) CS Carlee S. Office Manager > "I also do not like that I cannot track which of my employees are scanning products." [See full review](https://www.capterra.com/p/169199/Sortly-Pro/#Capterra___6406333) BB Brandon B. Project Manager > "Sortly helped me get a grip on my very messy inventory and paint a very clear picture on the value of my assets." [See full review](https://www.capterra.com/p/169199/Sortly-Pro/#Capterra___6672557) KM KALEB M. PURCHASING > "THE QR CODES THAT ARE CURRENTLY IN USE HAVE TO BE DELETED AND REDONE IN ORDER TO REPRINT BAD LABLES" [See full review](https://www.capterra.com/p/169199/Sortly-Pro/#Capterra___6413907) KP Kelly P. Director of Sales and Marketing > "It helps us daily to remain on track in terms of counts and schedules. " [See full review](https://www.capterra.com/p/169199/Sortly-Pro/#Capterra___6406907) CR Christian R. Virtual Session and Support Specialist > "I also dont like that using a barcode scanner on the computer is very very limited compared to other inventory software." [See full review](https://www.capterra.com/p/169199/Sortly-Pro/#Capterra___6820564) ZH Zoe H. Office Assistant > "Multi-user access with customizable permissions is excellent for having the entire team on the platform." [See full review](https://www.capterra.com/p/169199/Sortly-Pro/#Capterra___6413430) SR Sabrina R. Account Manager > "It's usually a inventory count error or something to that degree but we cannot edit the dop down list of reasons." [See full review](https://www.capterra.com/p/169199/Sortly-Pro/#Capterra___6449423) LS Laura S. Director, Operations > "We initially started using the tool to better track and manage our hardware assets across all of our offices, however we've expanded to also tracking software applications..." [See full review](https://www.capterra.com/p/169199/Sortly-Pro/#Capterra___6149376) DB David B. Service Manager > "Not setup well for our business, have had to find work arounds to make inventory work for our truck stock." [See full review](https://www.capterra.com/p/169199/Sortly-Pro/#Capterra___6406676) FG Frank G. Warehouse Manager > "Photos, details, and quantities are nice to be able to offer and I can export records of everything or inside of set parameters (for example, rolled carpet over 75SF in the..." [See full review](https://www.capterra.com/p/169199/Sortly-Pro/#Capterra___4947963) BE Becca E. Practice Manager > "The reports are not very customizable and what they don't tell you before you sign up is that you are limited to only 3 customized reports which is useless when you have..." [See full review](https://www.capterra.com/p/169199/Sortly-Pro/#Capterra___6156431) JO Jaylen O. HR > "I like we can connect our barcode scanner to it and scan our products." [See full review](https://www.capterra.com/p/169199/Sortly-Pro/#Capterra___6683193) SM Sirena M. admin > "I am not yet used to the new format, and don't think it works as well for my needs, but so far, users can keep the original format if preferred." [See full review](https://www.capterra.com/p/169199/Sortly-Pro/#Capterra___6786248) KR Kyle R. IT Project Manager > "IT works great for scanning the qr codes that sortly makes to bill correct departments." [See full review](https://www.capterra.com/p/169199/Sortly-Pro/#Capterra___6829772) RA Ricardo A. Logistics Manager > "Also, the mobile app can lag a bit when handling a large inventory." [See full review](https://www.capterra.com/p/169199/Sortly-Pro/#Capterra___6803664) MM Megan M. Office Manager > "Good, For a small business it worked really well but as our business grew and we had more products and locations it became expensive as we would have needed a high amount of..." [See full review](https://www.capterra.com/p/169199/Sortly-Pro/#Capterra___6700893) JS Jonathan S. COO > "It is missing some of the reporting that I would find in other systems, but those cost 10-20 times as much." [See full review](https://www.capterra.com/p/169199/Sortly-Pro/#Capterra___6413824) [View Reviews](https://www.capterra.com/p/169199/Sortly-Pro/reviews/) ## User interface 4.54 (753) [Sortly](https://www.capterra.com/p/169199/Sortly-Pro/) 4.54 (953) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Dashboard 207 Important AI Copilot 150 Important Alerts/Notifications 120 Important Freshservice 28/48 - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Backup and Recovery - Barcode/Ticket Scanning - Billing & Invoicing - Budget Tracking - Catalog Management - Collaboration Tools - Cost Tracking - Customer Database - Customizable Reports - Data Import/Export - Data Synchronization - eCommerce Management - Forecasting - Generative AI - Inventory Auditing - Inventory Control - Inventory Optimization - Inventory Tracking - IoT Integration - Kitting - Manufacturing Inventory Management - Mobile Access - Multi-Channel Management - Multi-Currency - Multi-Location - Order Management - Point of Sale (POS) - Predictive Analytics - Product Identification - Purchase Order Management - Real-Time Data - Reorder Management - Reporting/Analytics - Retail Inventory Management - Returns Management - Sales Reports - Search/Filter - Shipping Management - Status Tracking - Supplier Management - Third-Party Integrations - User Management - Vendor Managed Inventory - Warehouse Management [See all features](https://www.capterra.com/p/132997/Freshservice/#features) Sortly Top features 29/48 - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Backup and Recovery - Barcode/Ticket Scanning - Billing & Invoicing - Budget Tracking - Catalog Management - Collaboration Tools - Cost Tracking - Customer Database - Customizable Reports - Data Import/Export - Data Synchronization - eCommerce Management - Forecasting - Generative AI - Inventory Auditing - Inventory Control - Inventory Optimization - Inventory Tracking - IoT Integration - Kitting - Manufacturing Inventory Management - Mobile Access - Multi-Channel Management - Multi-Currency - Multi-Location - Order Management - Point of Sale (POS) - Predictive Analytics - Product Identification - Purchase Order Management - Real-Time Data - Reorder Management - Reporting/Analytics - Retail Inventory Management - Returns Management - Sales Reports - Search/Filter - Shipping Management - Status Tracking - Supplier Management - Third-Party Integrations - User Management - Vendor Managed Inventory - Warehouse Management [See all features](https://www.capterra.com/p/169199/Sortly-Pro/#features) ### Recognition No recognitions have been awarded to Freshservice Sortly is recognized as a top-rated tool in 2 Capterra Shortlist reports ### Deployment & support Freshservice Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Sortly Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Freshservice - By Freshworks - Located in United States - Founded in 2011 Sortly - By Sortly - Located in United States - Founded in 2013 ## Popular Comparisons [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.54 (753)](https://www.capterra.com/p/132997/Freshservice/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) $19/month Price $115/month 4.3 Features 4.4 4.6 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/132997-164283/Freshservice-vs-Zendesk) [Sortly](https://www.capterra.com/p/169199/Sortly-Pro/)[4.54 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