--- title: "Compare Freshservice vs ManageEngine Endpoint Central 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare Freshservice and ManageEngine Endpoint Central based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/132997-170018/Freshservice-vs-ManageEngine-Desktop-Central" page_type: "comparison" language: "en" --- # Freshservice vs ManageEngine Endpoint Central Features and Cost Comparison Last updated September 17th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: FreshserviceManageEngine Endpoint Central2/4 selected [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.6 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) [ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/)[4.6 (1,865)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) [## Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.6 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting Price $19.00/month Value-for-Money 4.4 Functionality 4.3 Ease of Use 4.6 Customer Service 4.5 Reviews Sentiment Based on [798 reviews](#user-reviews) Positive 757 Neutral 32 Negative 9 [## ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/)[4.6 (1,865)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) Starting Price $104.00/month Value-for-Money 4.5 Functionality 4.6 Ease of Use 4.5 Customer Service 4.5 Reviews Sentiment Based on [1,865 reviews](#user-reviews) Positive 1,809 Neutral 40 Negative 16 ## Summary * * * Key features rated by users Features selected based on 5,983 reviews from it management software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology \--%Fit Missing features Not enough reviews Feature ratings Patch Management 4.0 Server Monitoring NA Security Tools \-- Remote Access/Control 4.0 Real-Time Monitoring 4.5 77%Fit Missing features Feature ratings Patch Management 4.6 Server Monitoring NA Security Tools 4.4 Remote Access/Control 4.6 Real-Time Monitoring 4.4 User satisfaction User satisfaction 4.6 User reviews[798](https://www.capterra.com/p/132997/Freshservice/reviews/) Ease of use 4.6 Functionality 4.3 Value for money 4.4 Customer support 4.5 User satisfaction 4.6 User reviews[1,865](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) Ease of use 4.5 Functionality 4.6 Value for money 4.5 Customer support 4.5 Price starts from Price starts from $19Per User, Per Month - Free version - Free trial Price starts from $104Flat Rate, Per Month - Free version - Free trial Best for Best for Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform. Best for IT administrators and security teams in mid-sized to large enterprises managing distributed, multi-OS device environments across on-premises, cloud, or hybrid infrastructure. ## User reviews Pros & cons AD Akshay D. IT Manager > "Freshservice offers a clean UI, powerful ticketing system, automation workflows, asset management, and strong integration support." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7165264) WS Wilben S. Cloud Engineer > "Additionally, for me, it lacks some functionalities like the SLA reset timer, because I tend to breach the SLA, especially when the ticket is only forwarded." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7156605) AD Akshay D. IT Manager > "It helps streamline IT support processes, improves team collaboration, and provides detailed reporting for tracking SLA compliance and service performance." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7165264) HP Hardik P. Sr. Software Engineer > "The built-in dashboards cover the basics fine, but if you want something more custom, it gets a bit fiddly and you often end up pulling the data out to work with it elsewhere." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7180730) AD Akshay D. IT Manager > "It helps streamline support operations, improve response times, and maintain service quality through SLA management and reporting. While there are some limitations around..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7165264) DM Deepak M. Design Engineer > "The UI can feel laggy at times, and navigating across the platform can be overwhelming due to the large number of options and modules." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7166362) Praphul Kumar P. Tech lead sr System Admin > "It has helped improve operational efficiency, reduce turnaround time, and bring better structure to ticket and service request management. While there are areas for..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113846) MS Mankeshwar S. Software Engineer > "You can pull basic numbers easily enough, but anything beyond that requires jumping through hoops, and half the time I end up copying data into a spreadsheet just to make..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7180740) AD Akshay D. IT Manager > "The platform provides a comprehensive IT service management solution with an intuitive interface, efficient ticket management, automation capabilities, and asset tracking..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7165264) JM Jeki M. Technical Leader - Front End > "Front-end workflows aren't always linear - sometimes a "bug" is really a design inconsistency, sometimes it's a browser compatibility mess that needs a totally different..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7187739) James W. Salesforce Administrator > "With this platform, there's a clean interface, you can efficiently manage tickets, customize fields, automate ticket properties, integrate with Slack, and more." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7182888) DK Deep K. Marketing Manager > "Advanced customization is less flexible than expected; tailoring reports to non-standard data points often requires workarounds." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7157349) Jason F. Service Desk Manager > "The built-in analytics tools allow you to create customized dashboards and reporting for strategic planning on operational metrics." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7158814) SN Suresh N. Government Consultant > "Advanced reporting and analytics are less intuitive than expected and the ai in use for the platform is very less and can be outdated in future." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7176648) AD Akshay D. Devops Engineer > "The ticketing system is efficient and intuitive, and features like automation rules, SLA management, and a self-service portal help streamline support workflows significantly." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7145527) BK Bhavin K. Sr. Software Engineer > "It's not perfect - the customization limits can be frustrating when you want something slightly outside the standard setup - but it gets the job done reliably day to day." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7183615) PG Princy G. Social Media Specialist > "I also appreciate the customization options, detailed reporting, asset management capabilities, and the clean, modern interface that simplifies daily operations." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7159785) BK Bhavin K. Sr. Software Engineer > "Some of the workflows and views feel a bit rigid, and when you're trying to tailor things to fit how your specific team operates, you run into walls pretty fast." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7183615) SB Sakshi B. Senior analyst > "Tracking laptops, software, and other equipment alongside incidents helped our team understand recurring issues and maintain accurate inventory records without relying on..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7176825) AM Ajay M. Technical Architect > "Also, the mobile app feels a bit clunky compared to the desktop version, especially when trying to update tickets on the go." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7178644) MI Marika I. Service Desk Lead > "I also appreciate the new AI capabilities, especially the AI-generated email responses, which help improve response time, consistency, and overall productivity for Service..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7151228) MS Mankeshwar S. Software Engineer > "Also, the sheer number of settings and configuration options can feel overwhelming when you're first setting things up; there's a bit of a maze to navigate before it clicks." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7180740) SK Swaroop K. Senior Systems Administrator > "The ticket management system helps keep support requests organized, while the automation and workflow features reduce manual effort and improve response times." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7183547) AC Ariel C. Technical Support Analyst > "The assets management is a little confusing and for some reason is not working great for all, but we have a MDM solution that manages all our devices, and because of that..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7111443) AM Ajay M. Technical Architect > "Asset management is another strong point for us, being able to track hardware/software assets alongside tickets in one place instead of juggling separate spreadsheets has..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7178644) DV David V. Customer Supoort Manager > "The only thing I dislike is that depending on the license tier, it may be very limited on AI usage, API usage and a couple more features that are only available in higher..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7111459) RA Rajesh A. Project manager > "We use Freshservice for managing internal support tickets, and I feel it is very simple and efficient for tracking, managing, and closing requests." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7155860) AT Arun T. Analyst > "SLA management is painful as the reporting, monitoring and analytics are very basic and it would have been better like IT management software." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7179509) RB Rajneesh B. Senior ITSM Consultant > "Making an agent group restricted is much loved by ‘Finance’, ‘Payroll’, ‘People & Culture’, as the restricted feature ensures tickets from these departments are only visible..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7151898) LF Lex F. Platform Admin > "no access to back-end tables if the functionality is not available, there is no way for customization. " [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7151209) BK Bhavin K. Sr. Software Engineer > "Everything is organized in a way that just makes sense - assigning tickets, tracking status, setting priorities, it all flows smoothly without needing a manual to figure it..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7183615) MJ Mayank J. Global IT Service Delivery Manager > "In case you want to review specific agent availability for a day (with auto assignment on), you can't do that." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7154377) JK Justin K. Director Of Support and Data Center Operations > "Having our knowledge base articles, ticketing system, project management, and asset tracking all integrated into one centralized platform is incredibly convenient." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7154517) HT Harsh T. Software Engineer > "There were a couple times we wanted to tweak fields or set things up a certain way for our workflow, and it just wasn't as flexible as I'd hoped." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7183618) DF Dominique F. Systems Administrator > "The service catalog has been especially valuable since we can now standardize requests, apply approval workflows, and automate processes that were previously handled manually." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7115320) MS Mankeshwar S. Software Engineer > "Notifications are another sore spot - sometimes they're a little delayed, and once or twice agents missed an update because it didn't ping in real time." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7180740) KG Kevan G. Software enginner > "The platform is user-friendly, reliable, and helps streamline workflows. While there are a few areas for improvement, especially in reporting and pricing flexibility, it..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7145531) JM Jeki M. Technical Leader - Front End > "The platform doesn't flex much for that kind of nuance, so we've had to bend our categorization to fit what's available rather than the other way around." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7187739) DB Denis B. IT Service Manager > "Asset management, service catalog, and automation features work well together and allow us to standardize processes that were previously handled manually." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7165331) BM Bruno M. VP IT > "not sure how it will handle multiple groups and departments. How to segregate categories, etc based on groups." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113612) AT Adam T. Team Lead > "This has reduced manual effort and allowed the team to focus more on higher-value technical work, aligning with our broader goal of improving efficiency and service quality" [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7154579) ST Sean T. Director of Cloud Infrastructure and Operations > "The only negative that I've experienced has been with being able to develop my own dashboards to call out the information that is important for my role." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7151427) SS Shubham S. Sr. Network Engineer > "From a network support side, it helps in maintaining proper records and makes coordination easier when multiple teams are involved. Once everything is set, it runs smoothly." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7124852) JM Jeki M. Technical Leader - Front End > "It's not perfect, and the rigid customization still bugs me from time to time, but four years in, it's earned its spot in our stack." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7187739) Balanjaneya Sharma B. Software Engineer > "An easy-to-use and scalable ITSM platform that streamlines workflows, though rising costs for additional teams and advanced features can impact affordability as organizations..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7188286) WM William M. IT Technician - Process Improvement > "Malfunctioning features, outdated documentation, unclear access to specific items." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7153899) AD Akshay D. Devops Engineer > "On the analytics side, it offers useful but somewhat basic reporting, which works well for standard operational tracking but may require workarounds for advanced reporting..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7145527) CR Carlos R. Systems Engineer > "The amount of runs that are needed to get a simple action to accomplished is too much for the medium and small size organizations." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7152781) RM Rakesh M. Senior IT Infra Executive > "It provides a stable ITSM platform for managing incidents, service requests, and changes in a structured way." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7115673) DF Deste F. IT HelpDesk > "Additionally, some integrations require extra setup effort or paid tiers, which can impact overall value." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7121021) AD Akshay D. Devops Engineer > "Overall, Freshservice is a strong, easy-to-use ITSM solution best suited for teams that value speed of implementation, simplicity, and automation, rather than deep..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7145527) BK Bhagyesh K. java backend developer > "Workflows can become confusing and difficult to manage as requirements become more complex and sometimes it get frustrating." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7172950) TZ Tarik Z. IT > "It has helped streamline incident management, improve SLA compliance, and enhance team productivity. While there are some areas for improvement, it remains a strong choice..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7122927) EG Ekta G. SEO Executive > "There are so many modules and configurations that it took our team a couple of weeks to fully wrap our heads around everything." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7189157) EG Erin G. Director of IT > "We also appreciate having asset management, onboarding journeys, project management, and automation tools all in one place rather than managing multiple systems." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7153853) LB Lucas B. IT Service Desk Analyst > "Additionally, certain configuration options aren’t as flexible as you’d expect from an ITSM tool, so you occasionally run into moments where you have to adapt your process to..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7098265) DB Denis B. IT Service Manager > "The Workflow Automator is powerful enough to handle complex approval and provisioning scenarios without requiring custom development in most cases." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7165331) LS Lumo S. Systems Analyst > "Reporting can be a bit rigid, and API/search behavior sometimes requires workarounds." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7118779) EG Erin G. Director of IT > "The ticketing system is by far the strongest aspect of the product and has been flexible enough for us to customize around our environment and workflows." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7153853) MO Mark O. Head of Managed Services > "Integrations are not always clear, often rely on third parties (not clear how they are involved with your data either)." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113691) AC Ajay C. EUS Engineer > "From a support engineer point of view, it improves response time and makes tracking easier. Once everything is configured properly, it becomes part of the daily workflow..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7121029) MJ Mayank J. Global IT Service Delivery Manager > "major feature missing is - you cant fetch report of Agent availability." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7154377) TE Trajkovi E. Principal Analyst > "It streamlines IT service management by combining ticketing, automation, and reporting in a single platform." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7118803) HP Hardik P. Sr. Software Engineer > "Pricing structure can also be a little confusing at first since it's not always obvious what's bundled into each plan." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7180730) MB Maki B. Local HR > "The platform is intuitive, reducing onboarding time, while still offering solid automation for ticketing, SLAs, and workflows." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7121028) EG Ekta G. SEO Executive > "Honestly, the initial setup and customization options can feel a bit overwhelming." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7189157) NO Nathalie O. Scrum Master IT > "During my recent implementation, I leveraged its capabilities to build high-performance custom workflows that required precision and scalability. While the platform offers..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7095459) LF Lex F. Platform Admin > "Last year, I have rated Freshservice with below expectation ratings due to restricted platform customization. " [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7151209) LB Lucas B. IT Service Desk Analyst > "Freshservice’s biggest strength, in my experience, is how effortlessly everything comes together in one clean, intuitive platform—its interface is easy to navigate,..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7098265) AM Ajay M. Technical Architect > "Mobile app is a bit clunky too when you're trying to update something quickly on the go." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7178644) EG Ekta G. SEO Executive > "Setting up routing rules and automated workflows took very little time compared to our old system, which drastically cut down our first-response times." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7189157) MD Mark D. Director of Operations > "I have been working with ITSM products long enough to remember local fat client interfaces and the web client experience is never as fast or consistent. " [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7082783) ARS Abdul Rehman S. Director Information Technology - Service Delivery and Engineering > "It has helped streamline our IT service management processes, improve efficiency through automation, and enhance visibility across operations." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7118062) CY Chandresh Y. AVP-IT > "Additionally, users often cite limitations in customization, API rate caps, and occasional performance bottlenecks." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7111478) EG Erin G. Director of IT > "Compared to other ticketing platforms we’ve used in the past, Freshservice has been much more open to customer feedback and willing to improve the platform over time. While..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7153853) JC Josh C. Help Desk and System Admin > "There are some minor ui issues, and running reports can be a hassle to get the data you are looking for." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7079621) PG Princy G. Social Media Specialist > "Its intuitive design allowed our team to adopt the system quickly, while automation features streamlined repetitive tasks and improved productivity." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7159785) BM Bruno M. VP IT > "I am unable to get a support person when having a question or needing help configuring." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113612) MM Mahesh M. IT Security Engineer > "Freshservice provides a well-structured ITSM platform with a clean UI and smooth ticket lifecycle management." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113394) CR Carlos R. Systems Engineer > "Certain 3rd party connectors (Workday) are cost prohibitive to adopt. " [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7152781) LB Lucas B. IT Service Desk Analyst > "Freshservice’s biggest strength, in my experience, is how effortlessly everything comes together in one clean, intuitive platform—its interface is easy to navigate,..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7098265) DM Deepak M. Design Engineer > "The UI can feel laggy at times, and navigating across the platform can be overwhelming due to the large number of options and modules." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7166362) AD Akshay D. Devops Engineer > "What I liked most about Freshservice is its intuitive and clean interface, which makes it easy to manage tickets without a steep learning curve." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7145527) KP Karan P. Associate > "UI looks a little outdated." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___3268671) VR Verified Reviewer Admin > "The interface is clean, easy to navigate, and helps improve response times." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7147551) Devin M. Senior Associate > "While the mobile app is a great tool, the interface can be difficult to navigate and settings are limited." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___2863195) SD Stefan D. Senior IT Tehnician > "The interface is intuitive, so onboarding new users is quick and efficient." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7115901) DF Deste F. IT HelpDesk > "Additionally, some integrations require extra setup effort or paid tiers, which can impact overall value." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7121021) MM Mahesh M. IT Security Engineer > "The platform also integrates well with other tools, which helps maintain better visibility across IT operations." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113394) MO Mark O. Head of Managed Services > "Integrations are not always clear, often rely on third parties (not clear how they are involved with your data either)." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113691) NT Nate T. Sr SysAdmin > "great, we use it everyday and it also integrates with our cloud apps and slack chat well." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7117883) BD Benjamin D. Integration lead > "Lack of integration with some of our other applications." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___6573500) RV Rogelio V. ITSM Admin > "For some years, my experience has been great, adding new modules like Freshcaller and more Freddy AI integration." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7082111) Joas Andrito M. CTO > "one of the the things i dislike about Freshservice as far as i can remember Freshservice is unable to integrate with other software, like JIRA, for instance." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___4352625) CM Chris M. IT Manager > "Active Directory integration works well, as does leveraging our SSO/MFA via Azure." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___4490014) WS Wilben S. Cloud Engineer > "It's more tedious to do." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7156605) TJ Tomas J. Senior EUC Specialist > "Freshservice is extremely easy to use for L1/L2 IT helpdesk Agents." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7156328) JB Joe B. Desktop Support Engineer > "Sometimes I don't want to contact support..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7079535) AL Alexander L. Senior Systems Administrator > "Freshservice is not over-architected like some products, and it’s simple and easy to get using right away." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7094649) GC Geoff C. Director of Information Services > "Support is great for simple things, but really disappointing when you have specific issues to your configuration, each time you are educating their team on your problem and..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___3932151) Hana Ř. Leader of inventory > "What I like most about Freshservice is that it is easy to use and well organized." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7151858) AE Andreas E. Bereichsleiter IT > "Only indian support not able to understand them good" [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___4965079) MJ Mayank J. Global IT Service Delivery Manager > "Hope it simplifies more." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7154377) TC Tony C. IT support > "my experience with the software is great but working with support has been horrible." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___2860275) [View Reviews](https://www.capterra.com/p/132997/Freshservice/reviews/) AZ Abderrahman Z. IT support > "The core strength of the Endpoint Central agent is its ability to bridge the gap between IT admins and remote endpoints. Whether you are managing laptops, desktops, or servers, the remote control..." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7147838) MJ Martin J. \- > "For example I have groups for patch management, self service portals for users, specific repeatable installation configurations but I always need to know what the group is called (or at least part of the..." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7138894) SD Sanka D. Technical Lead > "The patch management functionality is one of its strongest features, allowing us to deploy operating system and third-party application patches efficiently while maintaining compliance." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7178512) JoL João L. Cybersecurity Analyst > "The main drawback involves the limitations encountered when stepping outside the native options, which impacts the Ease of Use for advanced administrative tasks. When performing customized deployments..." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7172905) Mohd Marezuan A. Executive > "It combines patch management, remote troubleshooting, software deployment, and asset tracking into a single platform, which significantly reduces the need for multiple tools." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7117557) VR Verified Reviewer System Admin > "Through the configuration deployment (push method) of endpoint management, there is no admin option to prioritize or see any current running tasks on clients which can sometimes stall a simple task for..." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7140576) AK ARJUN K. system engineer > "It is a robust and comprehensive tool that simplifies endpoint management by bringing multiple functions—such as patching, software deployment, remote support, and asset management—into a single platform." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7170428) MS Muralidhar S. Global Head - IT > "Reporting is the biggest gap for us when it comes to compliance based audit reports. When you need to demonstrate patch compliance for an audit, the built-in reports don't always give you the granularity..." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7166102) SM Spoorthi M. Systems Analyst > "It simplifies endpoint management by making it easier to deploy patches, track devices, and manage day-to-day support tasks, which improves efficiency." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7122268) RS Ryno S. System Administrator > "The interface can also feel overwhelming with too many tabs and settings, reporting customization is somewhat limited, and occasional agent or deployment issues need manual troubleshooting or support." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7131194) KYAZZE R. INFRASTRUCTURE ADMINISTRATOR > "It really facilitates customer support and makes it easy in the we just access machines remotely and support users without issues, and it saves cost and is valued for money instead of us travelling to..." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7127209) SS Sreekumar S. Sr System Administrator > "Deployment Troubleshooting Can Be Challenging - One of the main drawbacks is the complexity involved in troubleshooting deployment issues. When software distribution or agent deployment fails, identifying..." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7159698) MY Mohammed Y. Senior System Administrator > "It has helped streamline endpoint management tasks, improve security posture, and reduce administrative overhead. While there are some areas for improvement, particularly in application control and..." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7135825) Abhinandan Y. Network Security Engineer > "One drawback of ManageEngine Endpoint Central is that the initial setup and configuration can be complex, especially in larger environments with many endpoints." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7158003) GA Georges A. IT Manager > "The platform provides comprehensive features including remote troubleshooting, patch management, software deployment, asset management, and endpoint monitoring." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7172621) MJ Martin J. \- > "Due to that the bitlocker status in the inventory was usually outdated and didnt properly reflect the actual bitlocker status. BUT if I checked in the bitlocker management tab I saw the proper status and..." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7138894) PK Praveen K. IT System Administration, Network and Security Engineer. > "Features like computer inventory, remote command execution, BitLocker management, software inventory, and policy-based configurations are helpful for IT administration and endpoint compliance activities." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7189163) LG Lakshya G. Cyber security Officer > "Users frequently report that the reporting tool lacks flexibility, making it difficult to generate highly customized compliance reports without significant manual tweaking." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7156115) AD Abhijit D. EM > "It has helped streamline patching, deployments, and compliance management while reducing manual effort. Despite minor usability and reporting limitations, it delivers consistent results and strong..." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7148955) LG Lakshya G. Cyber security Officer > "Additionally, while the core agent is powerful, it can occasionally be resource-heavy on older endpoints, and the initial setup and configuration process for complex, multi-site networks can feel tedious..." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7156115) AA AZIZUL A. IT Executive > "Endpoint Central provides a comprehensive centralized endpoint management solution with strong patching, remote troubleshooting, and reporting capabilities that significantly improve operational..." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7140844) PB Paul B. Head of IT > "One minor drawback is that certain updates are occasionally missing from the catalog and have to be uploaded manually, which can add extra effort in specific scenarios." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7128358) SD Sanka D. Technical Lead > "The solution has improved endpoint visibility, reduced manual effort, and enhanced security compliance across our environment. While there is room for improvement in reporting and user experience, it..." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7178512) FG Femi G. IT Project Engineer > "This delay can affect real-time updates, patch deployments, and remote troubleshooting sessions, especially when devices are outside the corporate network or connected through slower internet connections." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7105994) MK Madhusudan K. Sr. System Administrator > "With Endpoint Central, we are able to automate routine administrative tasks such as software deployment, patch updates, and asset management, which helps in improving overall productivity and reducing..." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7173295) JS Jay S. Network Administrator > "The only downside i would see of this product is there is a lot of tabs to click through, so understanding where to go for each section is sometimes a bit tough. But unlike other products on the market..." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7118647) Việt Anh N. System Admin > "It simplifies patch management, software deployment, and asset tracking in a single platform, saving both time and effort for administrators." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7145362) Việt Anh N. System Admin > "One of the main drawbacks of ManageEngine Endpoint Central is that the initial setup and configuration can be complex, especially for new users without prior experience." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7145362) CC Cheasing C. Support Engineer > "It has helped streamline endpoint management, improve patch compliance, and reduce support response times. While there are some areas that could be improved, particularly around reporting flexibility and..." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7170947) KA Kris A. Helpdesk Technician > "This makes it difficult to automate policy deployments that need to follow a fluid AD structure, often requiring manual workarounds or separate scripts to ensure the right users are targeted as they move..." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7081652) RK Rahul K. Sr. Enterprise Management Specialist > "The platform provides a comprehensive and centralized solution for managing endpoints, including patch management, software deployment, and remote troubleshooting." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7166779) Damir A. Head of IT Infrastructure > "The menus can be unintuitive and somewhat cluttered, which makes finding specific settings or jumping between different management modules unnecessarily complicated at times." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7146282) MI Mohammad I. IT Systems and Cloud Officer > "Endpoint Central is my top app for managing the company's endpoints, and applying patches on them, installing/uninstalling software, and the best assets management in the market." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7115165) EM Eric M. Infrastructure Systems Analyst > "The SSP on clients is not as responsive as I expected, meaning that when you hit install on updates, it's not clear what's in progress or what is taking place." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7126526) PCR Prem Chandra R. Associate Manager Admin and IT > "ManageEngine Endpoint Central has helped us streamline patch management, device monitoring, software deployment, and compliance reporting from a single console." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7169150) LB Leonardo B. IT Analyst > "Also, some features available in the on-premises version are still not available in the cloud version, which can slightly limit usage depending on the environment’s needs." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7154705) MF Mohammad F. IT Manager > "The platform offers good value for money and helps reduce administrative effort. While the interface could be more modern and some advanced reporting requires additional configuration, the product is..." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7173069) JM Joshua M. IT Operations Engineer > "The only real drawback is the initial learning curve. When you first start using the platform, navigating the menus can be a bit frustrating because certain settings and configurations are tucked away in..." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7188565) VR Verified Reviewer Senior System Administrator > "It provides an excellent unified platform for centralizing asset management, endpoint security, and comprehensive reporting across all devices." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7120038) CQ Connor Q. Team Lead > "It feels unpolished and sometimes the terminology and features don't align with the functionality they provide; eg interfaces can feel a bit basic; the functionality you might get to align with..." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7092586) MR Mahesh R. client management tool admin > "What I liked most about ManageEngine Endpoint Central is its centralized management capability, which allows us to manage, monitor, and control endpoints from a single console." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7134053) VR Verified Reviewer Sys Admin > "Am yet to find some, but at times I feel when you manually patch vulnerabilities, the ME dashboard does not efficiently lower the count of vulnerabilities." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7116755) VR Verified Reviewer Sr.Technical Support Executive > "What I like most about ManageEngine Endpoint Central is its centralized management capability, which makes patch management, software deployment, remote troubleshooting, and endpoint monitoring simple and..." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7140902) SK Satish K. Sr Network Admin > "customization of reports and filters are not easy, also agent installation and troubleshooting of patch fail error sometimes not easy to diagnose" [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7169616) WM Wisam M. IT Manger > "It brings together patch management, software deployment, remote control, and asset management into a single console, which really reduces the need for multiple tools." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7142938) DL Dmitry L. Cloud Systems Engineer > "From an administrative perspective, it can be somewhat burdensome to continuously install hotfixes and reconfigure servers to maintain optimal performance." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7186278) AK ARJUN K. system engineer > "It combines patch management, software deployment, remote troubleshooting, asset tracking, and security enforcement in a single, easy‑to-use console." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7170428) InG Iván G. Field Services and system engineering > "Additionally, customer support can sometimes be slow to respond to complex technical issues, and some of the out-of-the-box reports could be more customizable" [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7157463) DG Daniel G. Senior IT Manager > "The platform helped reduce manual administrative tasks and improved visibility across devices in the environment. While there was a learning curve with some advanced features and occasional interface..." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7147279) II Iftikhar I. Analyst, Systems and Networks > "Steep learning curve, slow UI at times, complex setup, limited customization, and support delays." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7153672) AS Akbar S. Senior IT Analyst > "The solution offers centralized device management, enabling administrators to monitor, configure, and manage desktops, laptops, servers, and mobile devices from a single console." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7176981) VR Verified Reviewer IT Security Officer > "Performance can be inconsistent at times, especially in larger environments or when running resource‑intensive tasks like patch scans and report generation." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7126630) Renz Ryan R. Implementation Engineer > "It makes managing and securing mobile devices easy, allowing for remote configuration, policy enforcement, and app management—all from a single console." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7114474) MC Mike C. IT Systems Engineer > "The lack of options available for the OS deployments, I think there needs to be more options available to apply config/scripts during the provisioning phase." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7171174) SC Suraj C. Technical Support > "I liked the centralized endpoint management, which allows seamless patching, remote troubleshooting, and software deployment from a single interface, improving efficiency and compliance." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7166124) TM Thamaraiselvan M. Senior Network Administrator > "Reporting and console performance may occasionally be slow in large environments, and troubleshooting agent-related issues can require additional effort." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7165886) SP Scott P. IT Infrastructure and Cyber Analyst > "It provides a comprehensive, all-in-one solution for endpoint management, making it easier to manage devices, deploy software, and maintain security across the estate." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7115213) OR Okiror R. Cloud Engineer > "Reporting for encryption compliance and application control lacks depth and flexibility for audit and security review purposes." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7139230) SR Salvador R. Sr > "What I liked most about EndPoint Central is the patch automation and self-service; this greatly facilitates the control of equipment in the company and considerably reduces vulnerabilities in them." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7150795) VR Verified Reviewer IT Assistant Manager > "Some reports and patch deployment tasks may take longer than expected, and troubleshooting certain agent issues can require additional manual effort." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7122737) LG Lakshya G. Cyber security Officer > "It simplifies daily operations by combining patch management, software deployment, asset tracking, and remote troubleshooting into a single console." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7156115) VR Verified Reviewer Team Lead IT Infra > "In terms of performance, the console can occasionally lag, especially when handling large scale environments or generating detailed reports." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7118484) AM Alessandro M. System Engineer > "During testing, I was able to manage patch deployment, software distribution, drive mapping configurations, Active Directory integration, BitLocker policies, and remote office management from a..." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7187992) SM SRINIVAS M. Associate Director IT Security and Compliance > "Additionally, support response times can sometimes be slow, and documentation may not always be detailed enough for troubleshooting complex issues." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7132871) VR Verified Reviewer Sys Admin > "As a sys admin manage engine makes my work easy hunting threats and patching vulnerabilities, while running a team of helpdesk support utilizes Remote Control to efficiently support users\[no need to walk..." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7116755) VJ Viswanath J. IT Team Lead > "Network/agent communication delays, especially on laptops showing offline status, contribute to transfer bottlenecks." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7120029) TS Talvinder S. ICT SUPPORT > "The best thing about ManageEngine Endpoint Central is its automation + centralized control—it lets you manage patching, software, and devices from one place, reducing manual IT work a lot." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7133942) SK Surendra K. IT Admin > "Application Deployment needs to be improved, And currently the Apple tab is not able to manage without the MDM licenses" [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7125498) JB Jerome B. IT Technician > "I like the endpoint management experience, where I can deploy different types of configurations to computers, such as setting up network printers, running scripts, and managing software patches." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7183182) HN Husain N. Senior IT Support > "The system can also be slow at times when loading device details, and advanced options like custom scripts can be hard for new users to understand" [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7047009) DB Darko B. system admin > "The platform provides a comprehensive and centralized solution for endpoint management, allowing efficient control over patching, software deployment, asset management, and remote troubleshooting." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7126265) VR Verified Reviewer Head of Technology Services > "One instance saw me on a call with the account manager to fix an issue, but the tech support engineer 'could not' dial in and therefore I had to speak on the phone whilst talking to the engineer in the..." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7156265) EL Edier L. Network administrator > "I'm like the solution, It is very functional and cover multiple IT management areas, helps with organizational deployment for applications and configurationtions that are very usefull for the company." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7116081) SR Salvador R. Sr > "Furthermore, when trying to install a program that requires administrator privileges, the screen just locks, and I can't enter my credentials." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7150795) AD Abhijit D. EM > "The centralized console simplifies day‑to‑day device management across Windows, macOS, and Linux, making it effective for enterprise environments." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7148955) Farhad F. VP of Information Technology and IT > "In addition, macOS administration has more limitations compared to other operating systems, which reduces automation and flexibility in managing Apple endpoints at scale." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7067659) MF Marwan F. Senior System Administrator > "Asset Visibility: IT administrators appreciate the depth of hardware and software inventory tracking, which provides real-time visibility into device health, warranty status, and compliance." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7131579) IA Irfan A. IT Support Engineer > "At times, the UI can feel slightly outdated, and performance may slow down when handling a large number of endpoints." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7125529) VR Venkatesh R. IT Manager > "ManageEngine Endpoint Central has been useful for our day-to-day Information Technology operations because it gives one central place to manage endpoints, patches, software deployment, remote support,..." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7144830) VR Verified Reviewer Sr. System Administrator > "Reporting issue comes sometimes, like after patch update, we can see the patch is updated at the endpoint side but on the manage engine portal side machine is still showing pending and syncing time taking..." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7096494) SR Shia R. IT and Security Officer > "The platform delivers excellent value for money and includes all the features an MSP needs to manage and secure endpoints across different environments." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7154741) Việt Anh N. System Admin > "The interface, while functional, can feel slightly outdated and cluttered in certain areas." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7145362) TV Thore V. Systemadministrator > "For the price point, it offers some of the best value for money in the UEM space, especially for mid-to-large sized enterprises." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7126124) VR Verified Reviewer IT Security Officer > "The user interface, while functional, can feel cluttered and less intuitive, particularly for new users." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7126630) SM Spoorthi M. Systems Analyst > "Overall, ManageEngine Endpoint Central is a convenient and cost-effective solution that delivers strong value for the money." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7122268) MB Morne B. SVP IT > "The interface can feel a bit crowded at times, especially when first getting started." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7150610) JSP Jaspreet Singh P. ICT Service Desk Team Lead > "ManageEngine Endpoint Central offers excellent value for money, providing a wide range of endpoint management features at a competitive price." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7042665) VR Verified Reviewer Gestor de Infraestructura > "The user interface feels a bit outdated and cluttered." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7158414) Surya K. Senior systems engineer > "The interface is practical, and the automation features help improve efficiency and visibility in day-to-day operations" [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7157978) KM Kris M. IT Specialist > "There is no anti-virus integration that I have seen. " [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___3167831) Makrand B. Sr. Vessel IT Support > "also the easyness of the application usage gives you good vibe to work with support and implementaition of the application." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7128355) NO Niyi O. Cloud Business > "It was a bit difficult to integrate with the thin client systems we were using." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___2624280) MM Manikanta M. Network Administrator > "The interface is intuitive and doesn’t overwhelm new users, which makes daily operations smooth." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7031446) JN Jason N. Technical Support Engineer > "Does not integrate well with AWS." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___2892880) SP Scott P. IT Infrastructure and Cyber Analyst > "The interface is fairly intuitive once you become familiar with it." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7115213) MB Moetaz B. Senior Consultant > "Most of the time, I can’t find explanations for certain behaviors, so I end up having to test repeatedly just to understand how things actually work." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7154529) MF Mitchell F. IT Support Officer > "I love that with Endpoint Central; the integration of PowerShell and a built-in file manager make managing endpoints fast and simple." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7049863) MP Mani P. IT Operations Manager > "The drawback is that Endpoint Central is not a "set-it-and-forget-it" tool—it's powerful but complicated." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7042815) FO Felipe O. Security Information Analyts > "It has many modules and integrates easily with other solutions from the Management Engine." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7071459) NR Namit R. Executive > "i think it's difficult to answer for this query." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7128240) JF Jun F. System Administrator > "Integration with other tools is very scalable" [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7156132) MA Mohammed A. IT Admin > "User Interface is not friendly which makes it difficult to use it." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___6327266) JP Julapong P. Group Head, ICT Operations > "Easy to integrate with the Zoho products e.g. ServiceDesk Plus." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7165109) InG Iván G. Field Services and system engineering > "Additionally, customer support can sometimes be slow to respond to complex technical issues, and some of the out-of-the-box reports could be more customizable" [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7157463) PP Perman P. ICT System and Network Analyst > "I choose this product because easy to use and already familiar with another ManageEngine product such ADManager Plus, OpManager" [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7169633) SM SRINIVAS M. Associate Director IT Security and Compliance > "Additionally, support response times can sometimes be slow, and documentation may not always be detailed enough for troubleshooting complex issues." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7132871) DK Davi K. JR security Analyst > "The tool is intuitive, persistent, and robust." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7172650) RK Rahul K. Sr. Enterprise Management Specialist > "In some cases, the support provided after raising a ticket is not up to the expected standard." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7166779) GU Gizem U. IT Systems Specialist > "It's easy to use and I can find everything what I search for." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7131148) MFF Mohammed F. F. Developer > "I am still looking for the bad service to make a comment about; my bad experience is yet to be meet and I am not hoping to feel that." [See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7169007) [View Reviews](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) ## User interface 4.55 (798) 4.64 (1,865) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Tracking 150 Important Adaptive Learning 120 Important Freshservice Top features 34/50 - Access Controls/Permissions - Activity Tracking - Adaptive Learning - AI Copilot - AI/Machine Learning - Alerts/Notifications - API - Audit Trail - Autonomous Task Execution - Capacity Management - Compliance Management - Configuration Management - Cross-system Integration - Dashboard - Data Import/Export - Decision Making - Disaster Recovery - Endpoint Protection - Event Logs - Generative AI - Incident Management - Issue Auditing - IT Asset Management - IT Asset Tracking - ITIL Policy Compliance - IT Reporting - Knowledge Management - License Management - Maintenance Scheduling - Multi-step Planning - Natural Language Interaction - Patch Management - Personalization and Recommendation - Proactive Assistance - Real-Time Monitoring - Real-Time Notifications - Remote Access/Control - Remote Monitoring & Management - Security Tools - Self Service Portal - Server Monitoring - Service Level Agreement (SLA) Management - Single Sign On - Task Management - Third-Party Integrations - Threat Detection - Ticket Management - Unified Communications Platform - Workflow Automation - Workflow Management [See all features](https://www.capterra.com/p/132997/Freshservice/#features) ManageEngine Endpoint Central 32/50 - Access Controls/Permissions - Activity Tracking - Adaptive Learning - AI Copilot - AI/Machine Learning - Alerts/Notifications - API - Audit Trail - Autonomous Task Execution - Capacity Management - Compliance Management - Configuration Management - Cross-system Integration - Dashboard - Data Import/Export - Decision Making - Disaster Recovery - Endpoint Protection - Event Logs - Generative AI - Incident Management - Issue Auditing - IT Asset Management - IT Asset Tracking - ITIL Policy Compliance - IT Reporting - Knowledge Management - License Management - Maintenance Scheduling - Multi-step Planning - Natural Language Interaction - Patch Management - Personalization and Recommendation - Proactive Assistance - Real-Time Monitoring - Real-Time Notifications - Remote Access/Control - Remote Monitoring & Management - Security Tools - Self Service Portal - Server Monitoring - Service Level Agreement (SLA) Management - Single Sign On - Task Management - Third-Party Integrations - Threat Detection - Ticket Management - Unified Communications Platform - Workflow Automation - Workflow Management [See all features](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#features) ### Recognition Freshservice is recognized as a top-rated tool in 5 Capterra Shortlist reports ManageEngine Endpoint Central is recognized as a top-rated tool in 3 Capterra Shortlist reports ### Deployment & support Freshservice Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ManageEngine Endpoint Central Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Freshservice - By Freshworks - Located in United States - Founded in 2011 ManageEngine Endpoint Central - By Zoho - Located in United States - Founded in 1996 ## Popular Comparisons [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.55 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) $19/month Price $115/month 4.3 Features 4.4 4.6 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/132997-164283/Freshservice-vs-Zendesk) [ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/)[4.64 (1,865)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) vs [Iru](https://www.capterra.com/p/181954/Iru/)[4.87 (493)](https://www.capterra.com/p/181954/Iru/reviews/) $104/month Price Contact vendor for pricing 4.6 Features 4.6 4.5 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/170018-181954/ManageEngine-Desktop-Central-vs-Iru) [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.55 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $19/month Price $19/month 4.3 Features 4.3 4.6 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-132997/Freshdesk-vs-Freshservice) [ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/)[4.64 (1,865)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) vs [Rippling](https://www.capterra.com/p/172127/Rippling/)[4.86 (4,881)](https://www.capterra.com/p/172127/Rippling/reviews/) $104/month Price CA$8/month 4.6 Features 4.8 4.5 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/170018-172127/ManageEngine-Desktop-Central-vs-Rippling) [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.55 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) vs [Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) $19/month Price R$35/month 4.3 Features 4.7 4.6 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/132997-202528/Freshservice-vs-Milvus) [ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/)[4.64 (1,865)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) vs [PDQ Deploy & Inventory](https://www.capterra.com/p/174535/PDQ-Deploy/)[4.80 (341)](https://www.capterra.com/p/174535/PDQ-Deploy/reviews/) $104/month Price $1950/year 4.6 Features 4.7 4.5 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/170018-174535/ManageEngine-Desktop-Central-vs-PDQ-Deploy) [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.55 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $19/month Price $15/month 4.3 Features 4.6 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-132997/LiveAgent-vs-Freshservice) [ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/)[4.64 (1,865)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) vs [AWS Management Console](https://www.capterra.com/p/229593/AWS-Management-Console/)[4.59 (103)](https://www.capterra.com/p/229593/AWS-Management-Console/reviews/) $104/month Price Contact vendor for pricing 4.6 Features 4.7 4.5 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/170018-229593/ManageEngine-Desktop-Central-vs-AWS-Management-Console) [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.55 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) vs [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.46 (778)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) $19/month Price $20/month 4.3 Features 4.5 4.6 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/132997-227102/Freshservice-vs-JIRA-Service-Management) [ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/)[4.64 (1,865)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) vs [Action1](https://www.capterra.com/p/180609/Action1-RMM/)[4.91 (239)](https://www.capterra.com/p/180609/Action1-RMM/reviews/) $104/month Price Contact vendor for pricing 4.6 Features 4.7 4.5 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/170018-180609/ManageEngine-Desktop-Central-vs-Action1-RMM) [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.55 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) vs [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) $19/month Price $20/month 4.3 Features 4.5 4.6 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/132997-169505/Freshservice-vs-Zoho-Desk) [ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/)[4.64 (1,865)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) vs [N-central](https://www.capterra.com/p/13803/N-central/)[4.16 (253)](https://www.capterra.com/p/13803/N-central/reviews/) $104/month Price $1.75 4.6 Features 4.2 4.5 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/13803-170018/N-central-vs-ManageEngine-Desktop-Central)