# Compare Freshservice vs ManageEngine Endpoint Central 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Freshservice and ManageEngine Endpoint Central based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/132997-170018/Freshservice-vs-ManageEngine-Desktop-Central

---

# Freshservice vs ManageEngine Endpoint Central Features and Cost Comparison

Last updated May 4th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

FreshserviceManageEngine Endpoint Central2/4 selected

[Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.5 (692)](https://www.capterra.com/p/132997/Freshservice/reviews/)

[ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/)[4.6 (1,586)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/)

[## Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.5 (692)](https://www.capterra.com/p/132997/Freshservice/reviews/)

Starting Price

$19.00/month

Value-for-Money

4.4

Functionality

4.3

Ease of Use

4.6

Customer Service

4.6

Reviews Sentiment

Based on [692 reviews](#user-reviews)

Positive

653

Neutral

30

Negative

9

[## ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/)[4.6 (1,586)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/)

Starting Price

$795.00/year

Value-for-Money

4.5

Functionality

4.6

Ease of Use

4.5

Customer Service

4.5

Reviews Sentiment

Based on [1,586 reviews](#user-reviews)

Positive

1,534

Neutral

36

Negative

16

## Send this comparison chart to my inbox

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## Summary

* * *

Key features rated by users

Features selected based on 4,196 reviews from it management software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

60%Fit

Missing features

Not enough reviews

Feature ratings

Patch Management

4.0

Server Monitoring

NA

Security Tools

\--

Real-Time Monitoring

4.4

Remote Monitoring & Management

4.0

\--%Fit

Missing features

Feature ratings

Patch Management

4.6

Server Monitoring

NA

Security Tools

NA

Real-Time Monitoring

NA

Remote Monitoring & Management

NA

User satisfaction

User satisfaction

4.5

User reviews[692](https://www.capterra.com/p/132997/Freshservice/reviews/)

Ease of use

4.6

Functionality

4.3

Value for money

4.4

Customer support

4.6

User satisfaction

4.6

User reviews[1,586](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/)

Ease of use

4.5

Functionality

4.6

Value for money

4.5

Customer support

4.5

Price starts from

Price starts from

$19Per User, Per Month

-   Free version
-   Free trial

Price starts from

$795Per User, Per Year

-   Free version
-   Free trial

Best for

Best for

Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform.

Best for

ManageEngine Endpoint Central is used by IT administrators, security teams, system administrators, network managers, and organizations requiring endpoint management and security solutions.

## User reviews

Pros & cons

NO

Nathalie O.

Scrum Master IT

> "During my recent implementation, I leveraged its capabilities to build high-performance custom workflows that required precision and scalability. While..."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7095459)

AC

Ariel C.

Technical Support Analyst

> "The assets management is a little confusing and for some reason is not working great for all, but we have a MDM solution that manages all our devices, and..."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7111443)

Praphul Kumar P.

Tech lead sr System Admin

> "It has helped improve operational efficiency, reduce turnaround time, and bring better structure to ticket and service request management. While there are..."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113846)

DV

David V.

Customer Supoort Manager

> "The only thing I dislike is that depending on the license tier, it may be very limited on AI usage, API usage and a couple more features that are only..."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7111459)

LB

Lucas B.

IT Service Desk Analyst

> "Freshservice’s biggest strength, in my experience, is how effortlessly everything comes together in one clean, intuitive platform—its interface is easy to..."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7098265)

LB

Lucas B.

IT Service Desk Analyst

> "Additionally, certain configuration options aren’t as flexible as you’d expect from an ITSM tool, so you occasionally run into moments where you have to..."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7098265)

BC

Brendan C.

Senior Solutions Engineer

> "There are great reporting features built-in as well, providing clean overviews of important KPI's like first-touch resolution, first response time, and..."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7079567)

MD

Mark D.

Director of Operations

> "I have been working with ITSM products long enough to remember local fat client interfaces and the web client experience is never as fast or consistent. "

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7082783)

CT

Cameron T.

IT Service Desk Analyst

> "FreshService has been great for our organisation and has been the backbone of our IT Service desk environment, allowing us to triage incidents and keep..."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7094565)

CY

Chandresh Y.

AVP-IT

> "Additionally, users often cite limitations in customization, API rate caps, and occasional performance bottlenecks."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7111478)

SD

Stefan D.

Senior System Analyst

> "The ticketing system is well organized, automation workflows are powerful, and the service catalog makes it simple for users to request services."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7111427)

JC

Josh C.

Help Desk and System Admin

> "There are some minor ui issues, and running reports can be a hassle to get the data you are looking for."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7079621)

DF

Dominique F.

Systems Administrator

> "The service catalog has been especially valuable since we can now standardize requests, apply approval workflows, and automate processes that were..."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7115320)

BM

Bruno M.

VP IT

> "not sure how it will handle multiple groups and departments. How to segregate categories, etc based on groups."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113612)

SS

Shubham S.

Sr. Network Engineer

> "From a network support side, it helps in maintaining proper records and makes coordination easier when multiple teams are involved. Once everything is..."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7124852)

DF

Deste F.

IT HelpDesk

> "Additionally, some integrations require extra setup effort or paid tiers, which can impact overall value."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7121021)

RM

Rakesh M.

Senior IT Infra Executive

> "It provides a stable ITSM platform for managing incidents, service requests, and changes in a structured way."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7115673)

LS

Lumo S.

Systems Analyst

> "Reporting can be a bit rigid, and API/search behavior sometimes requires workarounds."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7118779)

TZ

Tarik Z.

IT

> "It has helped streamline incident management, improve SLA compliance, and enhance team productivity. While there are some areas for improvement, it..."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7122927)

MS

Matt S.

Systems Administrator

> "The lack of customizability for certain things, such as templates."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7094559)

AC

Ajay C.

EUS Engineer

> "From a support engineer point of view, it improves response time and makes tracking easier. Once everything is configured properly, it becomes part of the..."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7121029)

JC

Johnny C.

Support Engineer

> "It takes some time to learn how to use all the advanced features properly, so the learning curve is a bit steep for new users."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7079568)

TE

Trajkovi E.

Principal Analyst

> "It streamlines IT service management by combining ticketing, automation, and reporting in a single platform."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7118803)

MO

Mark O.

Head of Managed Services

> "Integrations are not always clear, often rely on third parties (not clear how they are involved with your data either)."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113691)

MB

Maki B.

Local HR

> "The platform is intuitive, reducing onboarding time, while still offering solid automation for ticketing, SLAs, and workflows."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7121028)

TG

Taylor G.

Head of Product

> "New accounts can easily get locked if API usage is high."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7086052)

ARS

Abdul Rehman S.

Director Information Technology - Service Delivery and Engineering

> "It has helped streamline our IT service management processes, improve efficiency through automation, and enhance visibility across operations."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7118062)

BF

Brandon F.

Service Desk Supervisor

> "In particular, there were smaller percentages highlighted in green and/or red that didn't make any sense to me when adding different metrics to my report."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___6861159)

MM

Mahesh M.

IT Security Engineer

> "Freshservice provides a well-structured ITSM platform with a clean UI and smooth ticket lifecycle management."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113394)

CK

Chris K.

Senior Director Global Ops and Support

> "We moved from a market-leader, which was cumbersome, expensive, and nearly impossible to manage without a large, dedicated team."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7111527)

AB

Aimé B.

Skol Brewery Limited

> "Clients can submit tickets through a simple portal, email, or service catalog without confusion, which reduces friction and increases adoption."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7103029)

JS

Jeremy S.

IT Project Manager

> "Some bugs that cause annoying alerts to be generated."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7079524)

BC

Brayden C.

IT

> "Freshservice has been a reliable and intuitive ITSM tool for our team, streamlining tickets and automating workflows."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113396)

BM

Bruno M.

VP IT

> "I am unable to get a support person when having a question or needing help configuring."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113612)

EW

Evelyn W.

IT Assistant

> "Reports page lets you drag widgets, build charts fast, and the change‑calendar puts planned work neat on timeline"

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___6803820)

SB

Shivraj B.

IT MANAGER

> "Agent responses are not coming while exporting the tickets."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7079571)

NO

Nathalie O.

Scrum Master IT

> "For any team looking to blend custom coding with modern automation, Freshservice provides a solid, dependable foundation."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7095459)

MO

Mark O.

Head of Managed Services

> "The available licensing is not as flexible as other tools."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113691)

MS

Mike S.

Sr. Application Analyst

> "Easy tracking of issues across various business sectors giving an easy to understand history of open issues and where they are in the development life..."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7082166)

JB

Joe B.

Desktop Support Engineer

> "Unfortunately, due to this, I haven't been able to get my managers to purchase it."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7079535)

Praphul Kumar P.

Tech lead sr System Admin

> "Task and workflow management are strong, allowing me to streamline processes across different teams effectively."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113846)

EJ

Elvin J.

IT Manager

> "Category set up is always a tedious task, but not due to Freshservice."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7115661)

AM

Akil M.

Asst. Manager

> "The platform makes it easier to manage workloads, track issues, and ensure accountability across the team."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7119075)

JF

Javier F.

Partners Responsible

> "Reporting features could be more robust, and it lacks some advanced customization options."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___6508286)

DF

Dominique F.

Systems Administrator

> "Asset management is also a strong feature as it allows us to properly track our IT equipment lifecycle."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7115320)

NB

Norman B.

Director Technology Strategy at TELUS

> "For small teams, some options may feel too advanced and are not always used."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7014939)

FA

Frank A.

Digital Services Manager

> "The connector apps are very useful - especially for asset matching to vendors warranty sites like with Dell."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7082306)

JB

Joe B.

Desktop Support Engineer

> "Sometimes I don't want to contact support..."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7079535)

CC

Christian C.

IT Specialist

> "On a positive note, I appreciate the ability to use Single Sign-On (SSO) with our Microsoft products, as it makes me feel more secure."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7086042)

PM

Phillip M.

ICT Support Officer

> "The Notification spam through the app is terrible, pinging each notification one at a time to the phone, which is especially annoying when it sends over..."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___5013674)

DF

Dominique F.

Systems Administrator

> "It has improved accountability, response tracking, and overall service delivery within our IT department."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7115320)

MLL

Mei Leng L.

Business Analyst

> "The workflow very rigid do not robust enough for customer to configure to handle customize organization workflow do not have proper implementation..."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___4985992)

DF

Deste F.

IT HelpDesk

> "Overall, Freshservice is a reliable and efficient ITSM platform that streamlines service desk operations and improves team collaboration."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7121021)

GP

Gabriel P.

It service manager

> "After being a client for years they are not open to negotiating license costs."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___6839838)

JYM

Jean-Yves M.

IT Manager

> "Freshservice is easy to customize and can be easily adjusted to the usage in many departments requesting task follow-up (IT, Human Ressources, Maintenance..."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7085074)

TW

Tim W.

IT

> "Not good for inventory management, missing some features"

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___6622023)

Anida P.

Graphic designer

> "The interface is intuitive, which helps streamline my daily workflow as a graphic designer."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7115614)

BD

Benjamin D.

Integration lead

> "Lack of integration with some of our other applications."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___6573500)

JM

Jorge M.

IT COORDINATOR

> "It has clearly improved how support requests are handled and has made IT service management more structured and efficient."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7079561)

JTP

Joria Tolitz P.

IT Service Desk Administrator

> "We could not create a custom place holder that we can use on canned responses, workflow, etc."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___4979836)

NO

Nathalie O.

Scrum Master IT

> "Freshservice stands out as a robust ITSM solution that balances user-friendly design with deep technical flexibility."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7095459)

KS

Karthic S.

IT Officer

> "account managers take a lot of time to respond and they dont talk directly they redirect you to customer service without even discussing about the problem."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___4993763)

TR

Tushar R.

Support Team Lead

> "Features like SLA tracking and automation reduce follow-ups and help the team stay aligned."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7121185)

SO

Seun O.

Snr System Analyst & Integrator

> "the inability to register certificates and certain operational activity"

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___4980044)

KB

Kenny B.

VP, IT

> "We can now better manage problems, requests, inventory, and change management which were tough initially."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7111452)

NG

Navaneeth G.

Associate Manager - IT

> "The customization options can be a bit overwhelming, especially for new users."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___4973777)

JS

Jeremy S.

IT Project Manager

> "Entra integration was easy and it's great to have a system that can both build users, and import them automatically into Freshservice when created."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7079524)

SA

Samuel A.

Software

> "Steep initial setup, complex rules management, and occasional performance hiccups."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___4825510)

SB

Shivraj B.

IT MANAGER

> "I’ve made many customizations based on our business requirements, which have been very beneficial for our company."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7079571)

MK

Micah K.

network administrator apprentice

> "mobile app doesn't have the same versatility the web version has, should be updated more frequently."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___4873004)

SD

Stefan D.

Senior IT Tehnician

> "It streamlined support workflows, improved response times, and made daily IT operations much easier to manage."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7115901)

Sarah H.

System Administrator

> "I have not been able to determine whether or not it is possible for us to have parent portal sites that include kid pages, and the process of developing..."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___3586871)

NE

Niels E.

IT Coordinator

> "The tool fits the needs of our organization, and allows our IT department to work efficiently."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7097203)

RP

Ron P.

Systems Administrator

> "The only cons are that there is some minor missing functionality with automation (for instance, automatically creating a new ticket based on the..."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___3865912)

AL

Alexander L.

Senior Systems Administrator

> "Getting users to submit ticket is painless compared to our old Dynamics based in house ticketing tool."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7094649)

YH

Youssef H.

disagner

> "I haven't been able to find out if it's feasible for us to have parent portal sites with kid pages, and creating these pages will require coding expertise."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___4573432)

MM

Mahesh M.

IT Security Engineer

> "The platform also integrates well with other tools, which helps maintain better visibility across IT operations."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113394)

GC

Geoff C.

Director of Information Services

> "Support is great for simple things, but really disappointing when you have specific issues to your configuration, each time you are educating their team..."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___3932151)

AC

Ajay C.

EUS Engineer

> "Automation helps reduce repetitive work like assigning tickets or sending updates."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7121029)

VR

Verified Reviewer

Solutions Architect

> "It does it's job as a ticketing system and a KB for the support teams, but it isn't a system that you would be happy, or at least pleased, to work with."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___4723638)

[View Reviews](https://www.capterra.com/p/132997/Freshservice/reviews/)

VR

Verified Reviewer

CTO

> "I love the ease of device management across the organisation, it allows us to ensure all of our devices are up to date and maintained in one place, allowing us to do updates and lock device in case it gets stolen."

[See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7041840)

FG

Femi G.

IT Project Engineer

> "This delay can affect real-time updates, patch deployments, and remote troubleshooting sessions, especially when devices are outside the corporate network or connected through slower internet connections."

[See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7105994)

Mohd Marezuan A.

Executive

> "It combines patch management, remote troubleshooting, software deployment, and asset tracking into a single platform, which significantly reduces the need for multiple tools."

[See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7117557)

KA

Kris A.

Helpdesk Technician

> "This makes it difficult to automate policy deployments that need to follow a fluid AD structure, often requiring manual workarounds or separate scripts to ensure the right users are targeted as they move between departments."

[See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7081652)

UT

Ufuoma T.

Head, Systems and Networks

> "I appreciate having a dashboard where I can manage all my devices and ensure that all software is up-to-date, automatically scanning for patches, maintaining all software updates, and receiving good local support."

[See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7042874)

CQ

Connor Q.

Team Lead

> "It feels unpolished and sometimes the terminology and features don't align with the functionality they provide; eg interfaces can feel a bit basic; the functionality you might get to align with accreditation and audits might..."

[See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7092586)

SM

Spoorthi M.

Systems Analyst

> "It simplifies endpoint management by making it easier to deploy patches, track devices, and manage day-to-day support tasks, which improves efficiency."

[See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7122268)

RS

Ryno S.

System Administrator

> "The interface can also feel overwhelming with too many tabs and settings, reporting customization is somewhat limited, and occasional agent or deployment issues need manual troubleshooting or support."

[See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7131194)

KYAZZE R.

INFRASTRUCTURE ADMINISTRATOR

> "It really facilitates customer support and makes it easy in the we just access machines remotely and support users without issues, and it saves cost and is valued for money instead of us travelling to various branches to..."

[See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7127209)

HN

Husain N.

Senior IT Support

> "The system can also be slow at times when loading device details, and advanced options like custom scripts can be hard for new users to understand"

[See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7047009)

MY

Mohammed Y.

Senior System Administrator

> "It has helped streamline endpoint management tasks, improve security posture, and reduce administrative overhead. While there are some areas for improvement, particularly in application control and initial setup complexity,..."

[See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7135825)

Farhad F.

VP of Information Technology and IT

> "In addition, macOS administration has more limitations compared to other operating systems, which reduces automation and flexibility in managing Apple endpoints at scale."

[See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7067659)

DD

Daniel D.

Network Admin

> "Complete PC management that allows me and my coworkers to manage all the pc on the network, deploy software, all from one management software."

[See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7082195)

VR

Verified Reviewer

Sr. System Administrator

> "Reporting issue comes sometimes, like after patch update, we can see the patch is updated at the endpoint side but on the manage engine portal side machine is still showing pending and syncing time taking too much."

[See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7096494)

Seng Lok C.

Compliance Officer

> "From an IT Compliance perspective, the strongest advantage of ManageEngine Endpoint Central is its comprehensive visibility across all endpoints, which allows me to perform regular security, patching and compliance assessments..."

[See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7105781)

PB

Paul B.

Head of IT

> "One minor drawback is that certain updates are occasionally missing from the catalog and have to be uploaded manually, which can add extra effort in specific scenarios."

[See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7128358)

MI

Mohammad I.

IT Systems and Cloud Officer

> "Endpoint Central is my top app for managing the company's endpoints, and applying patches on them, installing/uninstalling software, and the best assets management in the market."

[See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7115165)

UT

Ufuoma T.

Head, Systems and Networks

> "The endpoint agent can occasionally lose contact with the server, requiring manual intervention, but this also expected, as there is no tamper-proof controls, especially when there are disruptions from end users."

[See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7042874)

CM

Chris M.

Head of Internal Operations

> "It handles our Mac and Windows fleet with parity of the features we need, making it easy to configure our required security configurations such as screen lock, firewall and removable device configurations."

[See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7110824)

ECA

E Clay A.

IT Helpdesk Specialist

> "Complex patching workflows, limited mobile device management (MDM) support, and slower technical support response times."

[See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7065778)

JA

Joe A.

IT Systems Analyst

> "The agent-based model with secure gateway has helped ensure reliable management and communication, even in a hybrid envrionment (other deployments with push models have previously struggled)"

[See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7044563)

JS

Jay S.

Network Administrator

> "The only downside i would see of this product is there is a lot of tabs to click through, so understanding where to go for each section is sometimes a bit tough. But unlike other products on the market this one has information..."

[See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7118647)

AR

Antony R.

IT Manager

> "It delivers consistent performance in patch management, software deployment, asset visibility, and remote support, making day to day IT operations more structured and measurable."

[See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7106834)

AF

Allan F.

IT Service Desk Manager

> "Agent Communication: Occasionally, troubleshooting agent-server communication issues on remote devices can be tricky without deeper diagnostic logs directly in the console."

[See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7106525)

VR

Verified Reviewer

Senior System Administrator

> "It provides an excellent unified platform for centralizing asset management, endpoint security, and comprehensive reporting across all devices."

[See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7120038)

Emmanuel Joseph D.

Cybersecurity Operations Engineer

> "Setting up Endpoint Central can be complex - On our initial deployment and configuration, it required careful planning since without proper set up it can be overwhelming to fully utilize all the features."

[See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7101833)

MR

Mahesh R.

client management tool admin

> "What I liked most about ManageEngine Endpoint Central is its centralized management capability, which allows us to manage, monitor, and control endpoints from a single console."

[See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7134053)

EM

Eric M.

Infrastructure Systems Analyst

> "The SSP on clients is not as responsive as I expected, meaning that when you hit install on updates, it's not clear what's in progress or what is taking place."

[See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7126526)

Anudeep M.

Admin Executive

> "It streamlines patch management, software deployment, and endpoint security into a single platform, which saves a lot of time. While the initial setup and navigation can feel a bit complex, once configured, it runs reliably..."

[See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7096437)

DP

Darshan P.

Lead

> "Occasional UI complexity, slower performance at scale, limited macOS features, and some advanced settings feel less intuitive to configure."

[See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7090559)

FG

Fabio G.

cloud engineer

> "Centralized endpoint visibility, remote troubleshooting tools, reboot tracking, and granular policy control make it easier to maintain compliance and operational stability across multiple devices."

[See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7099108)

AW

Andhe W.

Corporate IT

> "Also, when creating a password profile for 90 days, EC can't get to 90 days; the actual password expiry is still 42 days."

[See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7092433)

VR

Verified Reviewer

System Administrator

> "In Manage Engine Endpoint Central, As per Sanimabank's License, I like most is Efffective Patch Management on Windows Workstation, Windows Server and Remote Desktop Features which includes screen Recording and file transfer."

[See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7100268)

AA

Ahmed A.

IT

> "The main downside is that pricing is not clearly explained for small setups, especially the fact that the Cloud version does not offer a free tier after the trial."

[See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7079003)

FJ

Francisco J.

system analist

> "It greatly simplifies the sysadmin's job, both for inventory control and for updating all software, including system updates, on all personal computers and company servers."

[See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7042847)

FP

Filipe P.

IT System Administrator

> "Server update is not seamless, when server is updated some agents lose contact to the server and have to be manually installed."

[See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7077506)

VS

Vojtech S.

System Engineer

> "The tool simplifies endpoint management across diverse environments and provides strong automation features that help reduce operational workload. Although a few areas could benefit from modernization and smoother onboarding..."

[See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7051989)

VR

Verified Reviewer

Sys Admin

> "Am yet to find some, but at times I feel when you manually patch vulnerabilities, the ME dashboard does not efficiently lower the count of vulnerabilities."

[See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7116755)

Renz Ryan R.

Implementation Engineer

> "It makes managing and securing mobile devices easy, allowing for remote configuration, policy enforcement, and app management—all from a single console."

[See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7114474)

SK

Sean K.

IT Specialist

> "It does take a bit to troubleshoot issues (though issues are really low, as we have had to use support maybe 3 times in 11 years), due to all the screenshots you need to send to get issues addressed."

[See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7060595)

SP

Scott P.

IT Infrastructure and Cyber Analyst

> "It provides a comprehensive, all-in-one solution for endpoint management, making it easier to manage devices, deploy software, and maintain security across the estate."

[See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7115213)

VR

Verified Reviewer

IT Security Officer

> "Performance can be inconsistent at times, especially in larger environments or when running resource‑intensive tasks like patch scans and report generation."

[See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7126630)

CQ

Connor Q.

Team Lead

> "It's a powerful tool that comes at a lower price point which offsets some of the older interface and appearances. Whilst it feels a bit disconnected at times and not always intuitive, it provides a lot of power and control..."

[See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7092586)

VR

Verified Reviewer

IT Assistant Manager

> "Some reports and patch deployment tasks may take longer than expected, and troubleshooting certain agent issues can require additional manual effort."

[See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7122737)

KP

Kumaresan P.

Manager IT and Systems

> "The product is user-friendly and offers a rich set of features, making it a highly capable and efficient solution for all our devices like laptop, desktop and mobiles across India and easy deployment with good and efficient..."

[See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7108108)

SK

Shuhaib K.

System engineer

> "Support for ManageEngine Endpoint Central can be slow and inconsistent at times, sometimes causing unnecessary delays in issue resolution."

[See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7106762)

HR

Harry R.

Head of IT

> "The Endpoint Management capabilities for patching, software deployment, and compliance, has helped us to significantly reduce vulnerabilities across our network."

[See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7077351)

Furkan Ö.

TESTTT

> "Some features can be complex to configure initially, and the agent occasionally causes high CPU or memory usage on certain machines."

[See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7111317)

DV

Do V.

Engineer

> "The platform provides strong centralized management, reliable automation, and helpful remote support capabilities. While there are areas that could be improved—such as simplifying the interface and enhancing agent..."

[See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7048111)

VR

Verified Reviewer

Team Lead IT Infra

> "In terms of performance, the console can occasionally lag, especially when handling large scale environments or generating detailed reports."

[See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7118484)

VR

Verified Reviewer

Sys Admin

> "As a sys admin manage engine makes my work easy hunting threats and patching vulnerabilities, while running a team of helpdesk support utilizes Remote Control to efficiently support users\[no need to walk to user workstations\]..."

[See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7116755)

MC

Mike C.

IT Systems Engineer

> "OS deployment is proving trickier than first thought, the need for distribution server is in each location where machines need building require added cost and time not too mention over complicating the process."

[See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7029945)

TS

Talvinder S.

ICT SUPPORT

> "The best thing about ManageEngine Endpoint Central is its automation + centralized control—it lets you manage patching, software, and devices from one place, reducing manual IT work a lot."

[See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7133942)

SM

SRINIVAS M.

Associate Director IT Security and Compliance

> "Additionally, support response times can sometimes be slow, and documentation may not always be detailed enough for troubleshooting complex issues."

[See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7132871)

Seng Lok C.

Compliance Officer

> "This strongly supports policy obligations such as continuous monitoring and timely remediation windows (Critical: 48h, High: 7 days, etc.) as defined in our Vulnerability and Patch Management Policies."

[See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7105781)

VJ

Viswanath J.

IT Team Lead

> "Network/agent communication delays, especially on laptops showing offline status, contribute to transfer bottlenecks."

[See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7120029)

DB

Darko B.

system admin

> "The platform provides a comprehensive and centralized solution for endpoint management, allowing efficient control over patching, software deployment, asset management, and remote troubleshooting."

[See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7126265)

SK

Surendra K.

IT Admin

> "Application Deployment needs to be improved, And currently the Apple tab is not able to manage without the MDM licenses"

[See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7125498)

EL

Edier L.

Network administrator

> "I'm like the solution, It is very functional and cover multiple IT management areas, helps with organizational deployment for applications and configurationtions that are very usefull for the company."

[See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7116081)

VR

Verified Reviewer

IT Administrator

> "Sometimes you have to wait a long time for a policy to be executed, and not being able to adjust the time (even though it impacts performance) is a mistake."

[See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7097235)

RS

Rabin S.

System Engineer- Incharge Core IT Team

> "Manage Engine Endpoint central delivers exceptional Value of money by consolidating Device Management,OS deployment, and Vulnerability scanning into a single,cohesive platform, eliminating the need for multiple costly..."

[See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7100261)

IA

Irfan A.

IT Support Engineer

> "At times, the UI can feel slightly outdated, and performance may slow down when handling a large number of endpoints."

[See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7125529)

Farhad F.

VP of Information Technology and IT

> "It is a robust, stable, and well-integrated platform that effectively covers endpoint management, configuration management, software deployment, and MDM from a single console."

[See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7067659)

VR

Verified Reviewer

IT Help Desk Analyst

> "I also occasionally have issues with our MDM devices being applied to multiple MDM servers but that's typically simple to resolve."

[See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7117783)

MF

Marwan F.

Senior System Administrator

> "Asset Visibility: IT administrators appreciate the depth of hardware and software inventory tracking, which provides real-time visibility into device health, warranty status, and compliance."

[See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7131579)

AP

Aidan P.

IT Help Desk

> "We have had a lot of trouble getting our patching policies to work correctly, and it seems like there were best practices for the design of the patching policy that were not published anywhere."

[See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7108537)

VR

Verified Reviewer

Senior System Administrator

> "Implementing a global orchestration layer to manage multiple independent instances from a single administrative dashboard would significantly improve our operational efficiency and reduce the need for constant context..."

[See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7120038)

VR

Verified Reviewer

IT

> "the new pricing methods to separate costs licensing for servers, clients, and devices, i think it's a bad strategy to apply to this specially to big corporations"

[See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7033561)

BB

Bradley B.

Snr Systems and Network Engineer

> "it helps ensure endpoint devices are patched and managed, can troubleshoot and review devices diagnostics and also have the ability to provide security reports which is a bonus when we do VAPT testing."

[See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7045977)

Renz Ryan R.

Implementation Engineer

> "The process may require additional time and testing to ensure successful deployment, and troubleshooting errors can sometimes be challenging."

[See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7114474)

RS

Raphael S.

Database administrator

> "It provides a comprehensive set of tools for endpoint management, including patching, asset management, and remote troubleshooting. While there are some areas for improvement, such as performance and usability, it remains a..."

[See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7115200)

SM

Spoorthi M.

Systems Analyst

> "Sometimes the endpoints status is down, and it requires troubleshooting for every endpoint that is down."

[See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7122268)

VR

Verified Reviewer

Cloud Solutions Architect

> "Very good product, that provides real time updates to my endpoints, can enforce effective policies way better than Active Directory Group Policy and in a way that I really know that it is actually enforcing them to my devices."

[See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7063434)

PK

Pavan K.

system admin

> "The interface can feel outdated and sometimes slow, and certain advanced features have a bit of a learning curve to configure properly."

[See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7135725)

AS

Aparna S.

Senior Executive

> "ManageEngine Endpoint Central is a highly capable endpoint management solution, particularly strong in patch management, device oversight, and unified administration"

[See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7070295)

SSR

Sir Sven R.

Supreme leader of Mars

> "The interface can feel overwhelming at times due to the number of features, and some advanced settings have a learning curve."

[See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7131115)

HA

Hakan A.

TeknİK Operasyon Yöneticisi

> "It is a highly efficient platform that automates our IT operations by consolidating edge device management, patch deployment, and inventory tracking in a single center, and allows us to manage complex processes with a simple..."

[See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7077220)

VS

Vojtech S.

System Engineer

> "Initial setup can be slightly confusing, especially when integrating with mobile device management or configuring secure gateways."

[See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7051989)

Jeevanandham R.

Systems Analyst

> "End point central is a all in one tool, because it contains lot of features like bitlocker, patch management, remote control for end user systems and user interface also easy adoptable."

[See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7095393)

VR

Verified Reviewer

Systems Administrator

> "One big thing is the inability to tie your Software Application library within the image."

[See full review](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#Capterra___7042618)

[View Reviews](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/)

## User interface

4.53 (692)

4.62 (1,586)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

Activity Tracking

150

Important

AI Copilot

120

Important

Freshservice

Top features

32/37

-   Access Controls/Permissions
-   Activity Tracking
-   AI Copilot
-   AI/Machine Learning
-   Alerts/Notifications
-   API
-   Audit Trail
-   Capacity Management
-   Compliance Management
-   Configuration Management
-   Dashboard
-   Data Import/Export
-   Event Logs
-   Generative AI
-   Incident Management
-   Issue Auditing
-   IT Asset Management
-   IT Asset Tracking
-   IT Reporting
-   Knowledge Management
-   License Management
-   Maintenance Scheduling
-   Patch Management
-   Personalization and Recommendation
-   Process/Workflow Automation
-   Real-Time Monitoring
-   Real-Time Notifications
-   Remote Access/Control
-   Remote Monitoring & Management
-   Security Tools
-   Self Service Portal
-   Server Monitoring
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Task Management
-   Third-Party Integrations
-   Ticket Management

[See all features](https://www.capterra.com/p/132997/Freshservice/#features)

ManageEngine Endpoint Central

22/37

-   Access Controls/Permissions
-   Activity Tracking
-   AI Copilot
-   AI/Machine Learning
-   Alerts/Notifications
-   API
-   Audit Trail
-   Capacity Management
-   Compliance Management
-   Configuration Management
-   Dashboard
-   Data Import/Export
-   Event Logs
-   Generative AI
-   Incident Management
-   Issue Auditing
-   IT Asset Management
-   IT Asset Tracking
-   IT Reporting
-   Knowledge Management
-   License Management
-   Maintenance Scheduling
-   Patch Management
-   Personalization and Recommendation
-   Process/Workflow Automation
-   Real-Time Monitoring
-   Real-Time Notifications
-   Remote Access/Control
-   Remote Monitoring & Management
-   Security Tools
-   Self Service Portal
-   Server Monitoring
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Task Management
-   Third-Party Integrations
-   Ticket Management

[See all features](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#features)

### Recognition

No recognitions have been awarded to Freshservice

No recognitions have been awarded to ManageEngine Endpoint Central

### Deployment & support

Freshservice

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

ManageEngine Endpoint Central

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Freshservice

-   By Freshworks
-   Located in United States
-   Founded in 2011

ManageEngine Endpoint Central

-   By ManageEngine
-   Located in United States
-   Founded in 1996

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vs

[PDQ Deploy & Inventory](https://www.capterra.com/p/174535/PDQ-Deploy/)[4.80 (341)](https://www.capterra.com/p/174535/PDQ-Deploy/reviews/)

$795/year

Price

$1650/year

4.6

Features

4.7

4.5

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/170018-174535/ManageEngine-Desktop-Central-vs-PDQ-Deploy)

[Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.53 (692)](https://www.capterra.com/p/132997/Freshservice/reviews/)

vs

[Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/)

$19/month

Price

$25/month

4.3

Features

4.7

4.6

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/132997-202528/Freshservice-vs-Milvus)

[ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/)[4.62 (1,586)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/)

vs

[Action1](https://www.capterra.com/p/180609/Action1-RMM/)[4.91 (237)](https://www.capterra.com/p/180609/Action1-RMM/reviews/)

$795/year

Price

Contact vendor for pricing

4.6

Features

4.7

4.5

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/170018-180609/ManageEngine-Desktop-Central-vs-Action1-RMM)

[Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.53 (692)](https://www.capterra.com/p/132997/Freshservice/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,776)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

$19/month

Price

$15/month

4.3

Features

4.6

4.6

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-132997/LiveAgent-vs-Freshservice)

[ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/)[4.62 (1,586)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/)

vs

[Rippling](https://www.capterra.com/p/172127/Rippling/)[4.86 (4,703)](https://www.capterra.com/p/172127/Rippling/reviews/)

$795/year

Price

$8/month

4.6

Features

4.8

4.5

Ease of Use

4.9

[View full comparison](https://www.capterra.com/compare/170018-172127/ManageEngine-Desktop-Central-vs-Rippling)

[Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.53 (692)](https://www.capterra.com/p/132997/Freshservice/reviews/)

vs

[JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (768)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)

$19/month

Price

$20/month

4.3

Features

4.5

4.6

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/132997-227102/Freshservice-vs-JIRA-Service-Management)

[ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/)[4.62 (1,586)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/)

vs

[AWS Management Console](https://www.capterra.com/p/229593/AWS-Management-Console/)[4.61 (99)](https://www.capterra.com/p/229593/AWS-Management-Console/reviews/)

$795/year

Price

Contact vendor for pricing

4.6

Features

4.7

4.5

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/170018-229593/ManageEngine-Desktop-Central-vs-AWS-Management-Console)

[Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.53 (692)](https://www.capterra.com/p/132997/Freshservice/reviews/)

vs

[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

$19/month

Price

$20/month

4.3

Features

4.5

4.6

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/132997-169505/Freshservice-vs-Zoho-Desk)

[ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/)[4.62 (1,586)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/)

vs

[baramundi Management Suite](https://www.capterra.com/p/177946/baramundi-Management-Suite/)[4.63 (140)](https://www.capterra.com/p/177946/baramundi-Management-Suite/reviews/)

$795/year

Price

$1/month

4.6

Features

4.5

4.5

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/170018-177946/ManageEngine-Desktop-Central-vs-baramundi-Management-Suite)