# Compare Freshservice vs ilert 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Freshservice and ilert based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/132997-207205/Freshservice-vs-iLert --- # Freshservice vs ilert Features and Cost Comparison Last updated March 23rd, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Freshserviceilert2/4 selected [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.5 (683)](https://www.capterra.com/p/132997/Freshservice/reviews/) [ilert](https://www.capterra.com/p/207205/iLert/)[4.7 (64)](https://www.capterra.com/p/207205/iLert/reviews/) [## Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.5 (683)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting Price $29.00/month Value-for-Money 4.4 Functionality 4.3 Ease of Use 4.6 Customer Service 4.5 Reviews Sentiment Based on [683 reviews](#user-reviews) Positive 644 Neutral 30 Negative 9 [## ilert](https://www.capterra.com/p/207205/iLert/)[4.7 (64)](https://www.capterra.com/p/207205/iLert/reviews/) Starting Price Contact vendor Value-for-Money 4.5 Functionality 4.4 Ease of Use 4.5 Customer Service 4.7 Reviews Sentiment Based on [64 reviews](#user-reviews) Positive 63 Neutral 1 Negative 0 ## Summary * * * Features in Incident Management Software Best performer 38 / 45 Only Freshservice - AI Copilot - Audit Management - Audit Trail 24 / 45 Only ilert - Communications Management - Real-Time Reporting - Reminders User satisfaction User satisfaction 4.5 User reviews[683](https://www.capterra.com/p/132997/Freshservice/reviews/) Ease of use 4.6 Functionality 4.3 Value for money 4.4 Customer support 4.5 User satisfaction 4.7 User reviews[64](https://www.capterra.com/p/207205/iLert/reviews/) Ease of use 4.5 Functionality 4.4 Value for money 4.5 Customer support 4.7 Price starts from Price starts from $29Per User, Per Month - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform. Best for Companies of any size across any industry that rely on their digital infrastructure being always-on 24/7. ilert is made for Engineering, DevOps, IT Ops and Support teams. ## User reviews Pros & cons NO Nathalie O. Scrum Master IT > "During my recent implementation, I leveraged its capabilities to build high-performance custom workflows that required precision and scalability. While..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7095459) AC Ariel C. Technical Support Analyst > "The assets management is a little confusing and for some reason is not working great for all, but we have a MDM solution that manages all our devices,..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7111443) Praphul Kumar P. Tech lead sr System Admin > "It has helped improve operational efficiency, reduce turnaround time, and bring better structure to ticket and service request management. While there..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113846) DV David V. Customer Supoort Manager > "The only thing I dislike is that depending on the license tier, it may be very limited on AI usage, API usage and a couple more features that are only..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7111459) LB Lucas B. IT Service Desk Analyst > "Freshservice’s biggest strength, in my experience, is how effortlessly everything comes together in one clean, intuitive platform—its interface is easy..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7098265) LB Lucas B. IT Service Desk Analyst > "Additionally, certain configuration options aren’t as flexible as you’d expect from an ITSM tool, so you occasionally run into moments where you have to..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7098265) BC Brendan C. Senior Solutions Engineer > "There are great reporting features built-in as well, providing clean overviews of important KPI's like first-touch resolution, first response time, and..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7079567) MD Mark D. Director of Operations > "I have been working with ITSM products long enough to remember local fat client interfaces and the web client experience is never as fast or consistent...." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7082783) Stefan D. Senior IT Tehnician > "User-friendly interface, efficient ticket management, strong automation, and helpful integrations that streamline IT support tasks and improve team..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113038) CY Chandresh Y. AVP-IT > "Additionally, users often cite limitations in customization, API rate caps, and occasional performance bottlenecks." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7111478) CT Cameron T. IT Service Desk Analyst > "FreshService has been great for our organisation and has been the backbone of our IT Service desk environment, allowing us to triage incidents and keep..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7094565) JC Josh C. Help Desk and System Admin > "There are some minor ui issues, and running reports can be a hassle to get the data you are looking for." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7079621) SD Stefan D. Senior System Analyst > "The ticketing system is well organized, automation workflows are powerful, and the service catalog makes it simple for users to request services." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7111427) BM Bruno M. VP IT > "not sure how it will handle multiple groups and departments. How to segregate categories, etc based on groups." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113612) DF Dominique F. Systems Administrator > "The service catalog has been especially valuable since we can now standardize requests, apply approval workflows, and automate processes that were..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7115320) LS Lumo S. Systems Analyst > "Reporting can be a bit rigid, and API/search behavior sometimes requires workarounds." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7118779) RM Rakesh M. Senior IT Infra Executive > "It provides a stable ITSM platform for managing incidents, service requests, and changes in a structured way." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7115673) MS Matt S. Systems Administrator > "The lack of customizability for certain things, such as templates." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7094559) TE Trajkovi E. Principal Analyst > "It streamlines IT service management by combining ticketing, automation, and reporting in a single platform." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7118803) JC Johnny C. Support Engineer > "It takes some time to learn how to use all the advanced features properly, so the learning curve is a bit steep for new users." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7079568) ARS Abdul Rehman S. Director Information Technology - Service Delivery and Engineering > "It has helped streamline our IT service management processes, improve efficiency through automation, and enhance visibility across operations." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7118062) MO Mark O. Head of Managed Services > "Integrations are not always clear, often rely on third parties (not clear how they are involved with your data either)." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113691) MM Mahesh M. IT Security Engineer > "Freshservice provides a well-structured ITSM platform with a clean UI and smooth ticket lifecycle management." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113394) TG Taylor G. Head of Product > "New accounts can easily get locked if API usage is high." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7086052) AB Aimé B. Skol Brewery Limited > "Clients can submit tickets through a simple portal, email, or service catalog without confusion, which reduces friction and increases adoption." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7103029) BF Brandon F. Service Desk Supervisor > "In particular, there were smaller percentages highlighted in green and/or red that didn't make any sense to me when adding different metrics to my..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___6861159) BC Brayden C. IT > "Freshservice has been a reliable and intuitive ITSM tool for our team, streamlining tickets and automating workflows." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113396) CK Chris K. Senior Director Global Ops and Support > "We moved from a market-leader, which was cumbersome, expensive, and nearly impossible to manage without a large, dedicated team." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7111527) EW Evelyn W. IT Assistant > "Reports page lets you drag widgets, build charts fast, and the change‑calendar puts planned work neat on timeline" [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___6803820) JS Jeremy S. IT Project Manager > "Some bugs that cause annoying alerts to be generated." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7079524) NO Nathalie O. Scrum Master IT > "For any team looking to blend custom coding with modern automation, Freshservice provides a solid, dependable foundation." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7095459) BM Bruno M. VP IT > "I am unable to get a support person when having a question or needing help configuring." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113612) MS Mike S. Sr. Application Analyst > "Easy tracking of issues across various business sectors giving an easy to understand history of open issues and where they are in the development life..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7082166) SB Shivraj B. IT MANAGER > "Agent responses are not coming while exporting the tickets." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7079571) Praphul Kumar P. Tech lead sr System Admin > "Task and workflow management are strong, allowing me to streamline processes across different teams effectively." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113846) MO Mark O. Head of Managed Services > "The available licensing is not as flexible as other tools." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113691) AM Akil M. Asst. Manager > "The platform makes it easier to manage workloads, track issues, and ensure accountability across the team." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7119075) JB Joe B. Desktop Support Engineer > "Unfortunately, due to this, I haven't been able to get my managers to purchase it." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7079535) DF Dominique F. Systems Administrator > "Asset management is also a strong feature as it allows us to properly track our IT equipment lifecycle." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7115320) EJ Elvin J. IT Manager > "Category set up is always a tedious task, but not due to Freshservice." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7115661) FA Frank A. Digital Services Manager > "The connector apps are very useful - especially for asset matching to vendors warranty sites like with Dell." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7082306) JF Javier F. Partners Responsible > "Reporting features could be more robust, and it lacks some advanced customization options." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___6508286) CC Christian C. IT Specialist > "On a positive note, I appreciate the ability to use Single Sign-On (SSO) with our Microsoft products, as it makes me feel more secure." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7086042) NB Norman B. Director Technology Strategy at TELUS > "For small teams, some options may feel too advanced and are not always used." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7014939) Stefan D. Senior IT Tehnician > "Positive experience; Freshservice simplifies IT service management, improves organization, and helps teams handle support requests more efficiently." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113038) JB Joe B. Desktop Support Engineer > "Sometimes I don't want to contact support..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7079535) DF Dominique F. Systems Administrator > "It has improved accountability, response tracking, and overall service delivery within our IT department." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7115320) PM Phillip M. ICT Support Officer > "The Notification spam through the app is terrible, pinging each notification one at a time to the phone, which is especially annoying when it sends over..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___5013674) JYM Jean-Yves M. IT Manager > "Freshservice is easy to customize and can be easily adjusted to the usage in many departments requesting task follow-up (IT, Human Ressources,..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7085074) MLL Mei Leng L. Business Analyst > "The workflow very rigid do not robust enough for customer to configure to handle customize organization workflow do not have proper implementation..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___4985992) Anida P. Graphic designer > "The interface is intuitive, which helps streamline my daily workflow as a graphic designer." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7115614) GP Gabriel P. It service manager > "After being a client for years they are not open to negotiating license costs." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___6839838) JM Jorge M. IT COORDINATOR > "It has clearly improved how support requests are handled and has made IT service management more structured and efficient." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7079561) TW Tim W. IT > "Not good for inventory management, missing some features" [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___6622023) NO Nathalie O. Scrum Master IT > "Freshservice stands out as a robust ITSM solution that balances user-friendly design with deep technical flexibility." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7095459) BD Benjamin D. Integration lead > "Lack of integration with some of our other applications." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___6573500) KB Kenny B. VP, IT > "We can now better manage problems, requests, inventory, and change management which were tough initially." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7111452) JTP Joria Tolitz P. IT Service Desk Administrator > "We could not create a custom place holder that we can use on canned responses, workflow, etc." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___4979836) JS Jeremy S. IT Project Manager > "Entra integration was easy and it's great to have a system that can both build users, and import them automatically into Freshservice when created." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7079524) VR Verified Reviewer Solutions Architect > "It does it's job as a ticketing system and a KB for the support teams, but it isn't a system that you would be happy, or at least pleased, to work with." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___4723638) SB Shivraj B. IT MANAGER > "I’ve made many customizations based on our business requirements, which have been very beneficial for our company." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7079571) KS Karthic S. IT Officer > "account managers take a lot of time to respond and they dont talk directly they redirect you to customer service without even discussing about the..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___4993763) SD Stefan D. Senior IT Tehnician > "It streamlined support workflows, improved response times, and made daily IT operations much easier to manage." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7115901) SO Seun O. Snr System Analyst & Integrator > "the inability to register certificates and certain operational activity" [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___4980044) NE Niels E. IT Coordinator > "The tool fits the needs of our organization, and allows our IT department to work efficiently." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7097203) NG Navaneeth G. Associate Manager - IT > "The customization options can be a bit overwhelming, especially for new users." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___4973777) AL Alexander L. Senior Systems Administrator > "Getting users to submit ticket is painless compared to our old Dynamics based in house ticketing tool." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7094649) SA Samuel A. Software > "Steep initial setup, complex rules management, and occasional performance hiccups." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___4825510) MM Mahesh M. IT Security Engineer > "The platform also integrates well with other tools, which helps maintain better visibility across IT operations." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113394) MK Micah K. network administrator apprentice > "mobile app doesn't have the same versatility the web version has, should be updated more frequently." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___4873004) MP Mili P. Data Analyst-DBA > "We’ve also received feedback from our staff that creating tickets now takes less time compared to the previous system, which they greatly appreciate." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7100483) Sarah H. System Administrator > "I have not been able to determine whether or not it is possible for us to have parent portal sites that include kid pages, and the process of developing..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___3586871) MM Mahesh M. IT Security Engineer > "It provides a reliable ITSM platform that simplifies incident management processes." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113394) RP Ron P. Systems Administrator > "The only cons are that there is some minor missing functionality with automation (for instance, automatically creating a new ticket based on the..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___3865912) LS Lumo S. Systems Analyst > "Once configured well, it significantly improves team efficiency, visibility, and service quality across IT operations." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7118779) YH Youssef H. disagner > "I haven't been able to find out if it's feasible for us to have parent portal sites with kid pages, and creating these pages will require coding..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___4573432) CY Chandresh Y. AVP-IT > "It empowers IT teams to be more efficient without drowning them in complexity a rare combination in ITSM platforms." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7111478) GC Geoff C. Director of Information Services > "Support is great for simple things, but really disappointing when you have specific issues to your configuration, each time you are educating their team..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___3932151) NT Nate T. Sr SysAdmin > "great, we use it everyday and it also integrates with our cloud apps and slack chat well." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7117883) OB Olly B. Senior IT Operations Specialist > "Agent permissions are not granular enough to allow us to lock down the number of admins as much as we want" [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___3984900) [View Reviews](https://www.capterra.com/p/132997/Freshservice/reviews/) SD Sachin D. RMS Standby Team Manager > "Incident management tools are fantastic, The on-call alerting helps us reliably ensure that alerts are actioned perfectly..." [See full review](https://www.capterra.com/p/207205/iLert/#Capterra___6311387) GR Giovanni R. Linux Engineer > "What I liked least about ilert is that the mobile app can occasionally lag, and some advanced settings are not very intuitive..." [See full review](https://www.capterra.com/p/207205/iLert/#Capterra___6883971) VR Verified Reviewer Network Engineer > "I find this tool very intuitive and effective for managing standby shifts within IT teams." [See full review](https://www.capterra.com/p/207205/iLert/#Capterra___6877284) VR Verified Reviewer Network Engineer > "This can be inconvenient, especially as support response times are sometimes slower than expected." [See full review](https://www.capterra.com/p/207205/iLert/#Capterra___6877284) TW Thomas W. Lead Engineer > "The On-Call duty timetable is the best and flexible I noticed in comparisson with competitors." [See full review](https://www.capterra.com/p/207205/iLert/#Capterra___6876291) JD Jeroen D. Webstrategist > "So i am not very positive when i consider that within approx 2 years of our start with Ilert we need to choose another..." [See full review](https://www.capterra.com/p/207205/iLert/#Capterra___4939345) LK Leonid K. Platform engineer and DevOps > "I have all the needed integrations. And decently looking app" [See full review](https://www.capterra.com/p/207205/iLert/#Capterra___6881550) AC Alexander C. Tier 2 Help Desk > "Don't have the ability to disable summary call." [See full review](https://www.capterra.com/p/207205/iLert/#Capterra___4894533) NV Nathan V. DevOps Support > "Currently iLert has been a great help at quickly responding to issues with my clients sites even when our own internal..." [See full review](https://www.capterra.com/p/207205/iLert/#Capterra___4867461) AL Alessandro L. DC FIBER > "it is a little bit hard to configure and manage" [See full review](https://www.capterra.com/p/207205/iLert/#Capterra___3800285) JW Jesse W. IT Engineer > "It does everything it says it would and makes it all very simple and easy to give to a new hire without confusion." [See full review](https://www.capterra.com/p/207205/iLert/#Capterra___6323967) BR Bryan R. Software Developer > "I don't like that you have to click save twice when there are gabs in the schedule" [See full review](https://www.capterra.com/p/207205/iLert/#Capterra___2450978) [View Reviews](https://www.capterra.com/p/207205/iLert/reviews/) ## User interface 4.53 (683) [ilert](https://www.capterra.com/p/207205/iLert/) 4.66 (64) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Freshservice Top features 38/45 - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Audit Management - Audit Trail - Communications Management - Compliance Management - Corrective and Preventive Actions (CAPA) - Customizable Reports - Customizable Templates - Data Visualization - Disaster Recovery - Document Management - Email Alerts - Event Logs - Forms Management - Generative AI - Incident Reporting - Investigation Management - Issue Management - IT Incident Management - Maintenance Scheduling - Mobile Alerts - Monitoring - Multi-Channel Communication - Multi-Language - On Call Scheduling - OSHA Compliance - Real-Time Monitoring - Real-Time Notifications - Real-Time Reporting - Reminders - Risk Alerts - Risk Analysis - Risk Assessment - Safety Incident Management - Self Service Portal - Service Level Agreement (SLA) Management - Single Sign On - Status Tracking - Task Management - Third-Party Integrations - Ticket Management - Workflow Management [See all features](https://www.capterra.com/p/132997/Freshservice/#features) ilert 24/45 - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Audit Management - Audit Trail - Communications Management - Compliance Management - Corrective and Preventive Actions (CAPA) - Customizable Reports - Customizable Templates - Data Visualization - Disaster Recovery - Document Management - Email Alerts - Event Logs - Forms Management - Generative AI - Incident Reporting - Investigation Management - Issue Management - IT Incident Management - Maintenance Scheduling - Mobile Alerts - Monitoring - Multi-Channel Communication - Multi-Language - On Call Scheduling - OSHA Compliance - Real-Time Monitoring - Real-Time Notifications - Real-Time Reporting - Reminders - Risk Alerts - Risk Analysis - Risk Assessment - Safety Incident Management - Self Service Portal - Service Level Agreement (SLA) Management - Single Sign On - Status Tracking - Task Management - Third-Party Integrations - Ticket Management - Workflow Management [See all features](https://www.capterra.com/p/207205/iLert/#features) ### Recognition No recognitions have been awarded to Freshservice No recognitions have been awarded to ilert ### Deployment & support Freshservice Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ilert Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Freshservice - By Freshworks - Located in United States - Founded in 2011 ilert - By iLert - Located in Germany - Founded in 2011 ## Popular Comparisons [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.53 (683)](https://www.capterra.com/p/132997/Freshservice/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/) $29/month Price $39/month 4.3 Features 4.4 4.6 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/132997-164283/Freshservice-vs-Zendesk) [ilert](https://www.capterra.com/p/207205/iLert/)[4.66 (64)](https://www.capterra.com/p/207205/iLert/reviews/) vs [xMatters](https://www.capterra.com/p/116750/xMatters/)[4.55 (141)](https://www.capterra.com/p/116750/xMatters/reviews/) €0/month Price $9/month 4.4 Features 4.5 4.5 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/116750-207205/xMatters-vs-iLert) [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.53 (683)](https://www.capterra.com/p/132997/Freshservice/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,408)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $29/month Price $19/month 4.3 Features 4.3 4.6 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-132997/Freshdesk-vs-Freshservice) [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.53 (683)](https://www.capterra.com/p/132997/Freshservice/reviews/) vs [Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) $29/month Price $25/month 4.3 Features 4.7 4.6 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/132997-202528/Freshservice-vs-Milvus) [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.53 (683)](https://www.capterra.com/p/132997/Freshservice/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $29/month Price $15/month 4.3 Features 4.6 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-132997/LiveAgent-vs-Freshservice) [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.53 (683)](https://www.capterra.com/p/132997/Freshservice/reviews/) vs [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (762)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) $29/month Price $20/month 4.3 Features 4.5 4.6 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/132997-227102/Freshservice-vs-JIRA-Service-Management) [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.53 (683)](https://www.capterra.com/p/132997/Freshservice/reviews/) vs [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) $29/month Price $20/month 4.3 Features 4.5 4.6 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/132997-169505/Freshservice-vs-Zoho-Desk) [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.53 (683)](https://www.capterra.com/p/132997/Freshservice/reviews/) vs [Supremo Remote Desktop](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/) [4.67 (447)](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/reviews/) $29/month Price $199/year 4.3 Features 4.5 4.6 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/132997-177094/Freshservice-vs-Supremo-Remote-Desktop) [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.53 (683)](https://www.capterra.com/p/132997/Freshservice/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,713)](https://www.capterra.com/p/62194/LiveChat/reviews/) $29/month Price $25/month 4.3 Features 4.5 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-132997/LiveChat-vs-Freshservice) [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.53 (683)](https://www.capterra.com/p/132997/Freshservice/reviews/) vs [SysAid](https://www.capterra.com/p/107225/SysAid/)[4.54 (511)](https://www.capterra.com/p/107225/SysAid/reviews/) $29/month Price Contact vendor for pricing 4.3 Features 4.5 4.6 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/107225-132997/SysAid-vs-Freshservice) [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.53 (683)](https://www.capterra.com/p/132997/Freshservice/reviews/) vs [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[4.46 (344)](https://www.capterra.com/p/254088/ServiceNow/reviews/) $29/month Price $100/month 4.3 Features 4.5 4.6 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/132997-254088/Freshservice-vs-ServiceNow) [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.53 (683)](https://www.capterra.com/p/132997/Freshservice/reviews/) vs [Atera](https://www.capterra.com/p/144309/Atera/)[4.55 (446)](https://www.capterra.com/p/144309/Atera/reviews/) $29/month Price $129/month 4.3 Features 4.3 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/132997-144309/Freshservice-vs-Atera)