--- title: "Compare Freshservice vs Autotask PSA 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare Freshservice and Autotask PSA based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/132997-223239/Freshservice-vs-Autotask-PSA" page_type: "comparison" language: "en" --- # Freshservice vs Autotask PSA Features and Cost Comparison Last updated September 16th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: FreshserviceAutotask PSA2/4 selected [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.6 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/)[4.2 (156)](https://www.capterra.com/p/223239/Autotask-PSA/reviews/) [## Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.6 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting Price $19.00/month Value-for-Money 4.4 Functionality 4.3 Ease of Use 4.6 Customer Service 4.5 Reviews Sentiment Based on [798 reviews](#user-reviews) Positive 757 Neutral 32 Negative 9 [## Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/)[4.2 (156)](https://www.capterra.com/p/223239/Autotask-PSA/reviews/) Starting Price Contact vendor Value-for-Money 4 Functionality 4.2 Ease of Use 3.9 Customer Service 4.1 Reviews Sentiment Based on [156 reviews](#user-reviews) Positive 128 Neutral 22 Negative 6 ## Summary * * * Features in Service Desk Software Best performer 32 / 50 Only Freshservice - AI Copilot - Chat/Messaging - CMDB 28 / 50 Only Autotask PSA - Customer Support - Real-Time Reporting User satisfaction User satisfaction 4.6 User reviews[798](https://www.capterra.com/p/132997/Freshservice/reviews/) Ease of use 4.6 Functionality 4.3 Value for money 4.4 Customer support 4.5 User satisfaction 4.2 User reviews[156](https://www.capterra.com/p/223239/Autotask-PSA/reviews/) Ease of use 3.9 Functionality 4.2 Value for money 4.0 Customer support 4.1 Price starts from Price starts from $19Per User, Per Month - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform. Best for Not provided by vendor ## User reviews Pros & cons AD Akshay D. IT Manager > "Freshservice offers a clean UI, powerful ticketing system, automation workflows, asset management, and strong integration support." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7165264) WS Wilben S. Cloud Engineer > "Additionally, for me, it lacks some functionalities like the SLA reset timer, because I tend to breach the SLA, especially when the ticket is only forwarded." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7156605) AD Akshay D. IT Manager > "It helps streamline IT support processes, improves team collaboration, and provides detailed reporting for tracking SLA compliance and service performance." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7165264) HP Hardik P. Sr. Software Engineer > "The built-in dashboards cover the basics fine, but if you want something more custom, it gets a bit fiddly and you often end up pulling the data out to work with it elsewhere." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7180730) AD Akshay D. IT Manager > "It helps streamline support operations, improve response times, and maintain service quality through SLA management and reporting. While there are some limitations around..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7165264) DM Deepak M. Design Engineer > "The UI can feel laggy at times, and navigating across the platform can be overwhelming due to the large number of options and modules." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7166362) Praphul Kumar P. Tech lead sr System Admin > "It has helped improve operational efficiency, reduce turnaround time, and bring better structure to ticket and service request management. While there are areas for..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113846) MS Mankeshwar S. Software Engineer > "You can pull basic numbers easily enough, but anything beyond that requires jumping through hoops, and half the time I end up copying data into a spreadsheet just to make..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7180740) AD Akshay D. IT Manager > "The platform provides a comprehensive IT service management solution with an intuitive interface, efficient ticket management, automation capabilities, and asset tracking..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7165264) JM Jeki M. Technical Leader - Front End > "Front-end workflows aren't always linear - sometimes a "bug" is really a design inconsistency, sometimes it's a browser compatibility mess that needs a totally different..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7187739) James W. Salesforce Administrator > "With this platform, there's a clean interface, you can efficiently manage tickets, customize fields, automate ticket properties, integrate with Slack, and more." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7182888) DK Deep K. Marketing Manager > "Advanced customization is less flexible than expected; tailoring reports to non-standard data points often requires workarounds." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7157349) Jason F. Service Desk Manager > "The built-in analytics tools allow you to create customized dashboards and reporting for strategic planning on operational metrics." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7158814) SN Suresh N. Government Consultant > "Advanced reporting and analytics are less intuitive than expected and the ai in use for the platform is very less and can be outdated in future." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7176648) AD Akshay D. Devops Engineer > "The ticketing system is efficient and intuitive, and features like automation rules, SLA management, and a self-service portal help streamline support workflows significantly." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7145527) BK Bhavin K. Sr. Software Engineer > "It's not perfect - the customization limits can be frustrating when you want something slightly outside the standard setup - but it gets the job done reliably day to day." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7183615) PG Princy G. Social Media Specialist > "I also appreciate the customization options, detailed reporting, asset management capabilities, and the clean, modern interface that simplifies daily operations." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7159785) BK Bhavin K. Sr. Software Engineer > "Some of the workflows and views feel a bit rigid, and when you're trying to tailor things to fit how your specific team operates, you run into walls pretty fast." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7183615) SB Sakshi B. Senior analyst > "Tracking laptops, software, and other equipment alongside incidents helped our team understand recurring issues and maintain accurate inventory records without relying on..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7176825) AM Ajay M. Technical Architect > "Also, the mobile app feels a bit clunky compared to the desktop version, especially when trying to update tickets on the go." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7178644) MI Marika I. Service Desk Lead > "I also appreciate the new AI capabilities, especially the AI-generated email responses, which help improve response time, consistency, and overall productivity for Service..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7151228) MS Mankeshwar S. Software Engineer > "Also, the sheer number of settings and configuration options can feel overwhelming when you're first setting things up; there's a bit of a maze to navigate before it clicks." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7180740) SK Swaroop K. Senior Systems Administrator > "The ticket management system helps keep support requests organized, while the automation and workflow features reduce manual effort and improve response times." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7183547) AC Ariel C. Technical Support Analyst > "The assets management is a little confusing and for some reason is not working great for all, but we have a MDM solution that manages all our devices, and because of that..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7111443) AM Ajay M. Technical Architect > "Asset management is another strong point for us, being able to track hardware/software assets alongside tickets in one place instead of juggling separate spreadsheets has..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7178644) DV David V. Customer Supoort Manager > "The only thing I dislike is that depending on the license tier, it may be very limited on AI usage, API usage and a couple more features that are only available in higher..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7111459) RA Rajesh A. Project manager > "We use Freshservice for managing internal support tickets, and I feel it is very simple and efficient for tracking, managing, and closing requests." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7155860) AT Arun T. Analyst > "SLA management is painful as the reporting, monitoring and analytics are very basic and it would have been better like IT management software." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7179509) RB Rajneesh B. Senior ITSM Consultant > "Making an agent group restricted is much loved by ‘Finance’, ‘Payroll’, ‘People & Culture’, as the restricted feature ensures tickets from these departments are only visible..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7151898) LF Lex F. Platform Admin > "no access to back-end tables if the functionality is not available, there is no way for customization. " [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7151209) BK Bhavin K. Sr. Software Engineer > "Everything is organized in a way that just makes sense - assigning tickets, tracking status, setting priorities, it all flows smoothly without needing a manual to figure it..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7183615) MJ Mayank J. Global IT Service Delivery Manager > "In case you want to review specific agent availability for a day (with auto assignment on), you can't do that." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7154377) JK Justin K. Director Of Support and Data Center Operations > "Having our knowledge base articles, ticketing system, project management, and asset tracking all integrated into one centralized platform is incredibly convenient." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7154517) HT Harsh T. Software Engineer > "There were a couple times we wanted to tweak fields or set things up a certain way for our workflow, and it just wasn't as flexible as I'd hoped." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7183618) DF Dominique F. Systems Administrator > "The service catalog has been especially valuable since we can now standardize requests, apply approval workflows, and automate processes that were previously handled manually." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7115320) MS Mankeshwar S. Software Engineer > "Notifications are another sore spot - sometimes they're a little delayed, and once or twice agents missed an update because it didn't ping in real time." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7180740) KG Kevan G. Software enginner > "The platform is user-friendly, reliable, and helps streamline workflows. While there are a few areas for improvement, especially in reporting and pricing flexibility, it..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7145531) JM Jeki M. Technical Leader - Front End > "The platform doesn't flex much for that kind of nuance, so we've had to bend our categorization to fit what's available rather than the other way around." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7187739) DB Denis B. IT Service Manager > "Asset management, service catalog, and automation features work well together and allow us to standardize processes that were previously handled manually." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7165331) BM Bruno M. VP IT > "not sure how it will handle multiple groups and departments. How to segregate categories, etc based on groups." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113612) AT Adam T. Team Lead > "This has reduced manual effort and allowed the team to focus more on higher-value technical work, aligning with our broader goal of improving efficiency and service quality" [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7154579) ST Sean T. Director of Cloud Infrastructure and Operations > "The only negative that I've experienced has been with being able to develop my own dashboards to call out the information that is important for my role." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7151427) SS Shubham S. Sr. Network Engineer > "From a network support side, it helps in maintaining proper records and makes coordination easier when multiple teams are involved. Once everything is set, it runs smoothly." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7124852) JM Jeki M. Technical Leader - Front End > "It's not perfect, and the rigid customization still bugs me from time to time, but four years in, it's earned its spot in our stack." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7187739) Balanjaneya Sharma B. Software Engineer > "An easy-to-use and scalable ITSM platform that streamlines workflows, though rising costs for additional teams and advanced features can impact affordability as organizations..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7188286) WM William M. IT Technician - Process Improvement > "Malfunctioning features, outdated documentation, unclear access to specific items." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7153899) AD Akshay D. Devops Engineer > "On the analytics side, it offers useful but somewhat basic reporting, which works well for standard operational tracking but may require workarounds for advanced reporting..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7145527) CR Carlos R. Systems Engineer > "The amount of runs that are needed to get a simple action to accomplished is too much for the medium and small size organizations." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7152781) RM Rakesh M. Senior IT Infra Executive > "It provides a stable ITSM platform for managing incidents, service requests, and changes in a structured way." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7115673) DF Deste F. IT HelpDesk > "Additionally, some integrations require extra setup effort or paid tiers, which can impact overall value." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7121021) AD Akshay D. Devops Engineer > "Overall, Freshservice is a strong, easy-to-use ITSM solution best suited for teams that value speed of implementation, simplicity, and automation, rather than deep..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7145527) BK Bhagyesh K. java backend developer > "Workflows can become confusing and difficult to manage as requirements become more complex and sometimes it get frustrating." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7172950) TZ Tarik Z. IT > "It has helped streamline incident management, improve SLA compliance, and enhance team productivity. While there are some areas for improvement, it remains a strong choice..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7122927) EG Ekta G. SEO Executive > "There are so many modules and configurations that it took our team a couple of weeks to fully wrap our heads around everything." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7189157) EG Erin G. Director of IT > "We also appreciate having asset management, onboarding journeys, project management, and automation tools all in one place rather than managing multiple systems." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7153853) LB Lucas B. IT Service Desk Analyst > "Additionally, certain configuration options aren’t as flexible as you’d expect from an ITSM tool, so you occasionally run into moments where you have to adapt your process to..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7098265) DB Denis B. IT Service Manager > "The Workflow Automator is powerful enough to handle complex approval and provisioning scenarios without requiring custom development in most cases." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7165331) LS Lumo S. Systems Analyst > "Reporting can be a bit rigid, and API/search behavior sometimes requires workarounds." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7118779) EG Erin G. Director of IT > "The ticketing system is by far the strongest aspect of the product and has been flexible enough for us to customize around our environment and workflows." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7153853) MO Mark O. Head of Managed Services > "Integrations are not always clear, often rely on third parties (not clear how they are involved with your data either)." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113691) AC Ajay C. EUS Engineer > "From a support engineer point of view, it improves response time and makes tracking easier. Once everything is configured properly, it becomes part of the daily workflow..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7121029) MJ Mayank J. Global IT Service Delivery Manager > "major feature missing is - you cant fetch report of Agent availability." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7154377) TE Trajkovi E. Principal Analyst > "It streamlines IT service management by combining ticketing, automation, and reporting in a single platform." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7118803) HP Hardik P. Sr. Software Engineer > "Pricing structure can also be a little confusing at first since it's not always obvious what's bundled into each plan." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7180730) MB Maki B. Local HR > "The platform is intuitive, reducing onboarding time, while still offering solid automation for ticketing, SLAs, and workflows." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7121028) EG Ekta G. SEO Executive > "Honestly, the initial setup and customization options can feel a bit overwhelming." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7189157) NO Nathalie O. Scrum Master IT > "During my recent implementation, I leveraged its capabilities to build high-performance custom workflows that required precision and scalability. While the platform offers..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7095459) LF Lex F. Platform Admin > "Last year, I have rated Freshservice with below expectation ratings due to restricted platform customization. " [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7151209) LB Lucas B. IT Service Desk Analyst > "Freshservice’s biggest strength, in my experience, is how effortlessly everything comes together in one clean, intuitive platform—its interface is easy to navigate,..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7098265) AM Ajay M. Technical Architect > "Mobile app is a bit clunky too when you're trying to update something quickly on the go." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7178644) EG Ekta G. SEO Executive > "Setting up routing rules and automated workflows took very little time compared to our old system, which drastically cut down our first-response times." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7189157) MD Mark D. Director of Operations > "I have been working with ITSM products long enough to remember local fat client interfaces and the web client experience is never as fast or consistent. " [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7082783) ARS Abdul Rehman S. Director Information Technology - Service Delivery and Engineering > "It has helped streamline our IT service management processes, improve efficiency through automation, and enhance visibility across operations." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7118062) CY Chandresh Y. AVP-IT > "Additionally, users often cite limitations in customization, API rate caps, and occasional performance bottlenecks." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7111478) EG Erin G. Director of IT > "Compared to other ticketing platforms we’ve used in the past, Freshservice has been much more open to customer feedback and willing to improve the platform over time. While..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7153853) JC Josh C. Help Desk and System Admin > "There are some minor ui issues, and running reports can be a hassle to get the data you are looking for." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7079621) PG Princy G. Social Media Specialist > "Its intuitive design allowed our team to adopt the system quickly, while automation features streamlined repetitive tasks and improved productivity." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7159785) BM Bruno M. VP IT > "I am unable to get a support person when having a question or needing help configuring." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113612) MM Mahesh M. IT Security Engineer > "Freshservice provides a well-structured ITSM platform with a clean UI and smooth ticket lifecycle management." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113394) CR Carlos R. Systems Engineer > "Certain 3rd party connectors (Workday) are cost prohibitive to adopt. " [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7152781) LB Lucas B. IT Service Desk Analyst > "Freshservice’s biggest strength, in my experience, is how effortlessly everything comes together in one clean, intuitive platform—its interface is easy to navigate,..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7098265) DM Deepak M. Design Engineer > "The UI can feel laggy at times, and navigating across the platform can be overwhelming due to the large number of options and modules." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7166362) AD Akshay D. Devops Engineer > "What I liked most about Freshservice is its intuitive and clean interface, which makes it easy to manage tickets without a steep learning curve." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7145527) KP Karan P. Associate > "UI looks a little outdated." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___3268671) VR Verified Reviewer Admin > "The interface is clean, easy to navigate, and helps improve response times." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7147551) Devin M. Senior Associate > "While the mobile app is a great tool, the interface can be difficult to navigate and settings are limited." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___2863195) SD Stefan D. Senior IT Tehnician > "The interface is intuitive, so onboarding new users is quick and efficient." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7115901) DF Deste F. IT HelpDesk > "Additionally, some integrations require extra setup effort or paid tiers, which can impact overall value." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7121021) MM Mahesh M. IT Security Engineer > "The platform also integrates well with other tools, which helps maintain better visibility across IT operations." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113394) MO Mark O. Head of Managed Services > "Integrations are not always clear, often rely on third parties (not clear how they are involved with your data either)." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113691) NT Nate T. Sr SysAdmin > "great, we use it everyday and it also integrates with our cloud apps and slack chat well." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7117883) BD Benjamin D. Integration lead > "Lack of integration with some of our other applications." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___6573500) RV Rogelio V. ITSM Admin > "For some years, my experience has been great, adding new modules like Freshcaller and more Freddy AI integration." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7082111) Joas Andrito M. CTO > "one of the the things i dislike about Freshservice as far as i can remember Freshservice is unable to integrate with other software, like JIRA, for instance." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___4352625) CM Chris M. IT Manager > "Active Directory integration works well, as does leveraging our SSO/MFA via Azure." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___4490014) WS Wilben S. Cloud Engineer > "It's more tedious to do." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7156605) TJ Tomas J. Senior EUC Specialist > "Freshservice is extremely easy to use for L1/L2 IT helpdesk Agents." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7156328) JB Joe B. Desktop Support Engineer > "Sometimes I don't want to contact support..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7079535) AL Alexander L. Senior Systems Administrator > "Freshservice is not over-architected like some products, and it’s simple and easy to get using right away." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7094649) GC Geoff C. Director of Information Services > "Support is great for simple things, but really disappointing when you have specific issues to your configuration, each time you are educating their team on your problem and..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___3932151) Hana Ř. Leader of inventory > "What I like most about Freshservice is that it is easy to use and well organized." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7151858) AE Andreas E. Bereichsleiter IT > "Only indian support not able to understand them good" [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___4965079) MJ Mayank J. Global IT Service Delivery Manager > "Hope it simplifies more." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7154377) TC Tony C. IT support > "my experience with the software is great but working with support has been horrible." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___2860275) [View Reviews](https://www.capterra.com/p/132997/Freshservice/reviews/) JJ Jacques J. Director > "Autotask PSA allows me to manage support tickets, company contracts, and client communication all within a..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7004839) DR Denuka R. Operations Manager > "The UI feels dated in places, and some screens aren’t as intuitive as they could be, especially when you’re..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7054857) SJ Simon J. Senior System Engineer > "Autotask PSA streamlines service delivery with great ticket automation, solid reporting, and seamless..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6840326) JJ Jacques J. Director > "In addition, the lack of native integration with Xero Online accounting is a missed opportunity, especially..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7004839) DR Denuka R. Operations Manager > "What I liked most about Autotask PSA is how well it integrates different parts of the business into one..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7054857) DR Denuka R. Operations Manager > "It works, but it doesn’t always feel smooth, and sometimes you spend more time trying to clean up the..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7054857) DR Denuka R. Operations Manager > "My overall experience with Autotask PSA has been very good. Once everything was configured to suit the..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7054857) Rick B. Founder > "The product is seriously lacking in industry standard features. " [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7149911) SS Shawn S. Senior Systems Administrator > "We were starting to outgrow and hit limitations of BMS, but now that we are using Autotask we feel we have..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6827576) DM David M. Support Engineer > "Doesn't link well with the inventory of computers. " [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7054535) JJ Jacques J. Director > "Its contract management functionality is unmatched and absolutely essential for MSPs handling multiple..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7004839) DM David M. Support Engineer > "The invoice designer is not awesome. " [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7054535) RG Randy G. AVP - Systems Administrator > "Additionally, it highlights issues and allows us to address them more quickly while also helping us track..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6813581) KS Koos S. CTO > "Before Kaseya acquired Autotask it was very slow at times and looked old, but that's part of the past." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7004812) JJ Jacques J. Director > "I also appreciate how customisable the platform is, especially when configuring ticket and company views to..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7004839) DG David G. Technicien > "There are many visual and textual elements that pollute the display because they are useless." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6386778) VL Vince L. Director Application Development > "Overall it is a great system and once gotten used to it and adhering to the configurations and setups of..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6631364) IB Isaac B. Intern Sales Responsible > "The UI/UX should be improved, because a lot of actions a user has to take doesn't make any sense (for..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4964317) DM David M. Support Engineer > "It has been a learning curve for our very small shop. But we couldn't live without it now. " [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7054535) JK Jeremey K. Operations Director > "I am just comparing it to Teamwork Desk(More of a ticketing system than actual PSA), but out of the box,..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4808154) PM Philip M. Director of Professional Services > "How well it matched our ticketing process and improved capabilities. " [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7004811) JS Jordan S. Quality Assurance Manager > "It can be cumbersome to find exactly where to adjust something on the backend." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6062961) BP Brittany P. Desktop Support Technician > "I have used multiple PSA resources and this is by far my favorite." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6699423) ID Ivan D. Managing Partner > "There is the risk of losing yourself customizating worflows and tickets with a lot of detail, to later..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4478621) BC Brian C. Support Manager > "I also love the ability to customize ticket templates and place valuable related data like related ITGlue..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4829537) IB Isaac B. Intern Sales Responsible > "Implantations and Integrations are hard, sales process isn't logical and I even had to patch some intern..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4964317) Kavindu Githsara K. System Specialist > "The centralization of data, scheduling, resource management, and integration capabilities are all great..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4667339) Kevin H. Head of Projects > "The project management features in Autotask still feel neglected and lack many features now considered to..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4871744) JS Jordan S. Quality Assurance Manager > "The overall presentation, use and customization of Autotask is what I appreciate most." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6062961) DG David G. Technicien > "Smartphone app even worse than the web version" [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6386778) EH Ewan H. Senior Solutions Consultant > "It's been fantastic for managing service desk requests and incidents." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___5062766) DG David G. Technicien > "Not ergonomic" [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6386778) VK Victor K. Systems Administrator > "What I like most about the Autotask PSA is the workflow rules." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6022857) FO Francis O. Cloud Infrastructure Engineer > "Unable to search keywords on the application and get results" [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4808079) MW Monica W. Project Manager III > "Easy to access data and features. " [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7005216) Kevin H. Head of Projects > "The user interface is outdated which can make the platform difficult to use and configure." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4871744) JO Joshua O. Infrastructure Engineer > "This is one of the best IT service management I have used so far, very easy to use." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6508357) Kevin H. Head of Projects > "The procurement section is also cumbersome and lacks the flexibility needed by most businesses." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4871744) MW Monica W. Project Manager III > "Easy to develop and generate reports." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7005216) Jamie G. IT Manager > "When the options aren't customisable at all it really does hinder you." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4970625) SB Steven B. Service Delivery Manager > "The online chat support staff were both knowledgeable and accessible during regular business hours in New..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4966985) NF Nick F. Customer Success Specialist > "Integration with Quickbooks online does not work as hoped for" [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4966763) Ravi B. CEO > "We're able to leverage heavily ticket automation in autotask resulting in a very high revenue per technical..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___5016607) DG David G. Technicien > "Not intuitive" [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6386778) YB Yvonne B. Service Co-Ordinator > "I absolutely love AutoTask - it's easy to work with and manage tickets effectively." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6129405) DG David G. Technicien > "Not user friendly" [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6386778) ID Ivan D. Managing Partner > "It allows us to reflect our specific needs on the app, and avoid mistakes." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4478621) SC Samson C. Operations Manager > "Billing integration can be flaky at times and needs work in our option" [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___3698936) IB Isaac B. Intern Sales Responsible > "As a PSA system, Autotask is working wonderfully for its ticketing system and contract management." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4964317) SA Sunil A. President > "Does not provide a good Calendar view for Work distribution and management (It is crucial)" [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#SoftwareAdvice___3189860) Kevin H. Head of Projects > "We use APIs to solve problems that can't be solved inside Autotask." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4871744) VR Verified Reviewer President > "The KB section makes it hard to add images." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___3533992) Kavindu Githsara K. System Specialist > "It has made it much easier to track and manage our projects, resources, and clients." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4667339) RP Rob P. CEO > "They changed to a dashboard system at login and frankly it is not that useful to us." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___3612601) MT Micheal T. Marketing Director > "Autotask PSA has brilliant and easy to use features." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6235046) VR Verified Reviewer President > "The design feels dated and not as intuitive as other solutions we've tried and in spite of several new..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___2959252) RP Rahul P. PreSales Solution Consultant > "Centralized business operations management tool which can increase your productivity and profitability." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4964188) VR Verified Reviewer Consultant > "Little bit confusing at the begining. But soon I catch it up." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___3540649) Kevin H. Head of Projects > "Autotask is infinitely customisable so almost any business problem can be solved." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4871744) VR Verified Reviewer President > "Hard to use." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___3533992) RP Rob P. CEO > "We manage our customer contacts and tickets through the system and after initial setup it has been easy and..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___3612601) JD Joe D. President > "Horrible" [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___3433540) ID Ivan D. Managing Partner > "The interface is very pleasant as well, altough I am not a fan on the recent changes following Kaseya's..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4478621) MR Mahesh R. Assistant Manager - Service Delivery > "The report generation is a little slow sometimes." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___2539590) CH Chris H. General Manager > "You can manage all aspects of an MSP business here with billing integrations available to close the loop." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___3566387) TS Tyler S. CEO > "The worst support out of any software/service we use." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___2690116) Neil G. President > "It integrates well with just about every other tool/system we need it to." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4651454) DG David G. Technicien > "There are many visual and textual elements that pollute the display because they are useless." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6386778) IB Isaac B. Intern Sales Responsible > "Ticketing system is working woderfully." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4964317) Kevin H. Head of Projects > "The user interface is outdated which can make the platform difficult to use and configure." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4871744) SC Samson C. Operations Manager > "Very customisable needs a lot of setup but once you have it to your liking it great, saves us lots of time..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___3698936) NF Nick F. Customer Success Specialist > "Integration with Quickbooks online does not work as hoped for" [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4966763) BP Bryan P. Director of Business Development > "It gets the job done and is a competent ticketing platform." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4996907) DG David G. Technicien > "Not user friendly" [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6386778) BL Ben L. Director > "Autotask is highly customizable and sorts everything into queues easily." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___3249518) VR Verified Reviewer President > "The KB section makes it hard to add images." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___3533992) VR Verified Reviewer President > "Their extensive integration with vendors allows us to quickly link to items, such as asset details,..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___2959252) VR Verified Reviewer President > "Hard to use." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___3533992) RP Rob P. CEO > "We use Autotask all through the day and they have a reliable cloud service." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___3612601) JD Joe D. President > "Horrible" [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___3433540) DR Denuka R. Operations Manager > "What I liked most about Autotask PSA is how well it integrates different parts of the business into one..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7054857) TS Tyler S. CEO > "The worst support out of any software/service we use." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___2690116) [View Reviews](https://www.capterra.com/p/223239/Autotask-PSA/reviews/) ## User interface 4.55 (798) [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) 4.22 (156) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Freshservice Top features 32/50 - Active Directory - Activity Dashboard - Activity Tracking - Adaptive Learning - AI Copilot - Alerts/Escalation - Alerts/Notifications - Analytics - API - Asset Lifecycle Management - Automate Ticket Routing - Autonomous Task Execution - Benchmarking - Change Management - Chat/Messaging - CMDB - Configuration Management - Contract/License Management - Cross-system Integration - Customer Support - Customizable Branding - Customizable Reports - Customizable Templates - Decision Making - Email Management - Email Templates - Generative AI - Incident Management - Inventory Management - IT Asset Management - IT Risk Management - Knowledge Base Management - Knowledge Base/Ticket Integration - Live Chat - Localization Automation - Mobile - Mobile Access - Multi-Channel Communication - Multi-step Planning - Natural Language Interaction - Prioritization - Proactive Assistance - Problem Management - Procurement Management - Project Management - Real-Time Notifications - Real-Time Reporting - Release & Deployment - Remote Access/Control - Reporting & Statistics [See all features](https://www.capterra.com/p/132997/Freshservice/#features) Autotask PSA 28/50 - Active Directory - Activity Dashboard - Activity Tracking - Adaptive Learning - AI Copilot - Alerts/Escalation - Alerts/Notifications - Analytics - API - Asset Lifecycle Management - Automate Ticket Routing - Autonomous Task Execution - Benchmarking - Change Management - Chat/Messaging - CMDB - Configuration Management - Contract/License Management - Cross-system Integration - Customer Support - Customizable Branding - Customizable Reports - Customizable Templates - Decision Making - Email Management - Email Templates - Generative AI - Incident Management - Inventory Management - IT Asset Management - IT Risk Management - Knowledge Base Management - Knowledge Base/Ticket Integration - Live Chat - Localization Automation - Mobile - Mobile Access - Multi-Channel Communication - Multi-step Planning - Natural Language Interaction - Prioritization - Proactive Assistance - Problem Management - Procurement Management - Project Management - Real-Time Notifications - Real-Time Reporting - Release & Deployment - Remote Access/Control - Reporting & Statistics [See all features](https://www.capterra.com/p/223239/Autotask-PSA/#features) ### Recognition Freshservice is recognized as a top-rated tool in 5 Capterra Shortlist reports No recognitions have been awarded to Autotask PSA ### Deployment & support Freshservice Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Autotask PSA Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Freshservice - By Freshworks - Located in United States - Founded in 2011 Autotask PSA - By Kaseya - Located in United States - Founded in 2004 ## Popular Comparisons [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.55 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) $19/month Price $115/month 4.3 Features 4.4 4.6 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/132997-164283/Freshservice-vs-Zendesk) [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/)[4.22 (156)](https://www.capterra.com/p/223239/Autotask-PSA/reviews/) vs [N-central](https://www.capterra.com/p/13803/N-central/)[4.16 (253)](https://www.capterra.com/p/13803/N-central/reviews/) Contact vendor for pricing Price $1.75 4.2 Features 4.2 3.9 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/13803-223239/N-central-vs-Autotask-PSA) [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.55 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $19/month Price $19/month 4.3 Features 4.3 4.6 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-132997/Freshdesk-vs-Freshservice) [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/)[4.22 (156)](https://www.capterra.com/p/223239/Autotask-PSA/reviews/) vs [N-sight RMM](https://www.capterra.com/p/163344/N-sight/)[4.31 (203)](https://www.capterra.com/p/163344/N-sight/reviews/) Contact vendor for pricing Price $99/month 4.2 Features 4.3 3.9 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/163344-223239/N-sight-vs-Autotask-PSA) [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.55 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) vs [Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) $19/month Price R$35/month 4.3 Features 4.7 4.6 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/132997-202528/Freshservice-vs-Milvus) [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/)[4.22 (156)](https://www.capterra.com/p/223239/Autotask-PSA/reviews/) vs [Syncro](https://www.capterra.com/p/207618/Syncro/)[4.61 (149)](https://www.capterra.com/p/207618/Syncro/reviews/) Contact vendor for pricing Price $129/month 4.2 Features 4.4 3.9 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/207618-223239/Syncro-vs-Autotask-PSA) [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.55 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $19/month Price $15/month 4.3 Features 4.6 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-132997/LiveAgent-vs-Freshservice) [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/)[4.22 (156)](https://www.capterra.com/p/223239/Autotask-PSA/reviews/) vs [IT Glue](https://www.capterra.com/p/170401/ITGlue/)[4.65 (342)](https://www.capterra.com/p/170401/ITGlue/reviews/) Contact vendor for pricing Price $29/month 4.2 Features 4.5 3.9 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/170401-223239/ITGlue-vs-Autotask-PSA) [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.55 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) vs [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.46 (778)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) $19/month Price $20/month 4.3 Features 4.5 4.6 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/132997-227102/Freshservice-vs-JIRA-Service-Management) [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/)[4.22 (156)](https://www.capterra.com/p/223239/Autotask-PSA/reviews/) vs [ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[4.08 (283)](https://www.capterra.com/p/107931/ConnectWise-Manage/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.2 Features 4.1 3.9 Ease of Use 3.7 [View full comparison](https://www.capterra.com/compare/107931-223239/ConnectWise-Manage-vs-Autotask-PSA) [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.55 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) vs [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) $19/month Price $20/month 4.3 Features 4.5 4.6 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/132997-169505/Freshservice-vs-Zoho-Desk) [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/)[4.22 (156)](https://www.capterra.com/p/223239/Autotask-PSA/reviews/) vs [Remote Monitoring and Management](https://www.capterra.com/p/144309/Atera/)[4.53 (461)](https://www.capterra.com/p/144309/Atera/reviews/) Contact vendor for pricing Price $129/month 4.2 Features 4.3 3.9 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/144309-223239/Atera-vs-Autotask-PSA)