# Compare Freshservice vs Guru 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Freshservice and Guru based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/132997-224830/Freshservice-vs-Guru --- # Freshservice vs Guru Features and Cost Comparison Last updated May 15th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: FreshserviceGuru2/4 selected [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.5 (714)](https://www.capterra.com/p/132997/Freshservice/reviews/) [Guru](https://www.capterra.com/p/224830/Guru/)[4.8 (639)](https://www.capterra.com/p/224830/Guru/reviews/) [## Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.5 (714)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting Price $19.00/month Value-for-Money 4.4 Functionality 4.3 Ease of Use 4.6 Customer Service 4.6 Reviews Sentiment Based on [714 reviews](#user-reviews) Positive 675 Neutral 30 Negative 9 [## Guru](https://www.capterra.com/p/224830/Guru/)[4.8 (639)](https://www.capterra.com/p/224830/Guru/reviews/) Starting Price Contact vendor Value-for-Money 4.8 Functionality 4.8 Ease of Use 4.8 Customer Service 4.8 Reviews Sentiment Based on [639 reviews](#user-reviews) Positive 632 Neutral 3 Negative 4 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 2,642 reviews from knowledge base software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 59%Fit Missing features Feature ratings Knowledge Management 4.0 Content Library NA Text Editing NA Full Text Search 4.0 Document Storage 3.9 84%Fit High performer Feature ratings Knowledge Management 4.9 Content Library 4.8 Text Editing 4.6 Full Text Search 4.7 Document Storage 4.7 User satisfaction User satisfaction 4.5 User reviews[714](https://www.capterra.com/p/132997/Freshservice/reviews/) Ease of use 4.6 Functionality 4.3 Value for money 4.4 Customer support 4.6 User satisfaction 4.8 User reviews[639](https://www.capterra.com/p/224830/Guru/reviews/) Ease of use 4.8 Functionality 4.8 Value for money 4.8 Customer support 4.8 Price starts from Price starts from $19Per User, Per Month - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform. Best for Mid-market and enterprise organizations (250–5,000+ employees) seeking a secure, verifiable AI knowledge platform that connects all company data ## User reviews Pros & cons NO Nathalie O. Scrum Master IT > "During my recent implementation, I leveraged its capabilities to build high-performance custom workflows that required precision and scalability. While the..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7095459) AC Ariel C. Technical Support Analyst > "The assets management is a little confusing and for some reason is not working great for all, but we have a MDM solution that manages all our devices, and..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7111443) Praphul Kumar P. Tech lead sr System Admin > "It has helped improve operational efficiency, reduce turnaround time, and bring better structure to ticket and service request management. While there are..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113846) DV David V. Customer Supoort Manager > "The only thing I dislike is that depending on the license tier, it may be very limited on AI usage, API usage and a couple more features that are only..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7111459) LB Lucas B. IT Service Desk Analyst > "Freshservice’s biggest strength, in my experience, is how effortlessly everything comes together in one clean, intuitive platform—its interface is easy to..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7098265) LB Lucas B. IT Service Desk Analyst > "Additionally, certain configuration options aren’t as flexible as you’d expect from an ITSM tool, so you occasionally run into moments where you have to adapt..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7098265) AD Akshay D. Devops Engineer > "The ticketing system is efficient and intuitive, and features like automation rules, SLA management, and a self-service portal help streamline support..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7145527) MD Mark D. Director of Operations > "I have been working with ITSM products long enough to remember local fat client interfaces and the web client experience is never as fast or consistent. " [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7082783) BC Brendan C. Senior Solutions Engineer > "There are great reporting features built-in as well, providing clean overviews of important KPI's like first-touch resolution, first response time, and time to..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7079567) CY Chandresh Y. AVP-IT > "Additionally, users often cite limitations in customization, API rate caps, and occasional performance bottlenecks." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7111478) CT Cameron T. IT Service Desk Analyst > "FreshService has been great for our organisation and has been the backbone of our IT Service desk environment, allowing us to triage incidents and keep track..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7094565) JC Josh C. Help Desk and System Admin > "There are some minor ui issues, and running reports can be a hassle to get the data you are looking for." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7079621) SD Stefan D. Senior System Analyst > "The ticketing system is well organized, automation workflows are powerful, and the service catalog makes it simple for users to request services." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7111427) BM Bruno M. VP IT > "not sure how it will handle multiple groups and departments. How to segregate categories, etc based on groups." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113612) DF Dominique F. Systems Administrator > "The service catalog has been especially valuable since we can now standardize requests, apply approval workflows, and automate processes that were previously..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7115320) ST Sean T. Director of Cloud Infrastructure and Operations > "The only negative that I've experienced has been with being able to develop my own dashboards to call out the information that is important for my role." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7151427) KG Kevan G. Software enginner > "The platform is user-friendly, reliable, and helps streamline workflows. While there are a few areas for improvement, especially in reporting and pricing..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7145531) DF Deste F. IT HelpDesk > "Additionally, some integrations require extra setup effort or paid tiers, which can impact overall value." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7121021) SS Shubham S. Sr. Network Engineer > "From a network support side, it helps in maintaining proper records and makes coordination easier when multiple teams are involved. Once everything is set, it..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7124852) LS Lumo S. Systems Analyst > "Reporting can be a bit rigid, and API/search behavior sometimes requires workarounds." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7118779) AD Akshay D. Devops Engineer > "On the analytics side, it offers useful but somewhat basic reporting, which works well for standard operational tracking but may require workarounds for..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7145527) MS Matt S. Systems Administrator > "The lack of customizability for certain things, such as templates." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7094559) RM Rakesh M. Senior IT Infra Executive > "It provides a stable ITSM platform for managing incidents, service requests, and changes in a structured way." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7115673) JC Johnny C. Support Engineer > "It takes some time to learn how to use all the advanced features properly, so the learning curve is a bit steep for new users." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7079568) AD Akshay D. Devops Engineer > "Overall, Freshservice is a strong, easy-to-use ITSM solution best suited for teams that value speed of implementation, simplicity, and automation, rather than..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7145527) MO Mark O. Head of Managed Services > "Integrations are not always clear, often rely on third parties (not clear how they are involved with your data either)." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113691) TZ Tarik Z. IT > "It has helped streamline incident management, improve SLA compliance, and enhance team productivity. While there are some areas for improvement, it remains a..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7122927) TG Taylor G. Head of Product > "New accounts can easily get locked if API usage is high." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7086052) AC Ajay C. EUS Engineer > "From a support engineer point of view, it improves response time and makes tracking easier. Once everything is configured properly, it becomes part of the..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7121029) BF Brandon F. Service Desk Supervisor > "In particular, there were smaller percentages highlighted in green and/or red that didn't make any sense to me when adding different metrics to my report." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___6861159) TE Trajkovi E. Principal Analyst > "It streamlines IT service management by combining ticketing, automation, and reporting in a single platform." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7118803) CK Chris K. Senior Director Global Ops and Support > "We moved from a market-leader, which was cumbersome, expensive, and nearly impossible to manage without a large, dedicated team." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7111527) MB Maki B. Local HR > "The platform is intuitive, reducing onboarding time, while still offering solid automation for ticketing, SLAs, and workflows." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7121028) JS Jeremy S. IT Project Manager > "Some bugs that cause annoying alerts to be generated." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7079524) ARS Abdul Rehman S. Director Information Technology - Service Delivery and Engineering > "It has helped streamline our IT service management processes, improve efficiency through automation, and enhance visibility across operations." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7118062) BM Bruno M. VP IT > "I am unable to get a support person when having a question or needing help configuring." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113612) MM Mahesh M. IT Security Engineer > "Freshservice provides a well-structured ITSM platform with a clean UI and smooth ticket lifecycle management." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113394) BV Brad V. Professional Services Consultant > "I've configured other ITSM platforms and have found them much more confusing and complicated." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7151171) JC Jeff C. IT Assistant Manager > "I especially appreciated how responsive and reliable the platform is, along with the flexibility to customize workflows and reporting based on business needs." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7151170) SB Shivraj B. IT MANAGER > "Agent responses are not coming while exporting the tickets." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7079571) AB Aimé B. Skol Brewery Limited > "Clients can submit tickets through a simple portal, email, or service catalog without confusion, which reduces friction and increases adoption." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7103029) MO Mark O. Head of Managed Services > "The available licensing is not as flexible as other tools." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113691) BC Brayden C. IT > "Freshservice has been a reliable and intuitive ITSM tool for our team, streamlining tickets and automating workflows." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113396) JB Joe B. Desktop Support Engineer > "Unfortunately, due to this, I haven't been able to get my managers to purchase it." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7079535) NO Nathalie O. Scrum Master IT > "For any team looking to blend custom coding with modern automation, Freshservice provides a solid, dependable foundation." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7095459) EJ Elvin J. IT Manager > "Category set up is always a tedious task, but not due to Freshservice." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7115661) MS Mike S. Sr. Application Analyst > "Easy tracking of issues across various business sectors giving an easy to understand history of open issues and where they are in the development life cycle" [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7082166) JF Javier F. Partners Responsible > "Reporting features could be more robust, and it lacks some advanced customization options." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___6508286) Praphul Kumar P. Tech lead sr System Admin > "Task and workflow management are strong, allowing me to streamline processes across different teams effectively." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113846) NB Norman B. Director Technology Strategy at TELUS > "For small teams, some options may feel too advanced and are not always used." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7014939) AM Akil M. Asst. Manager > "The platform makes it easier to manage workloads, track issues, and ensure accountability across the team." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7119075) JB Joe B. Desktop Support Engineer > "Sometimes I don't want to contact support..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7079535) DF Dominique F. Systems Administrator > "Asset management is also a strong feature as it allows us to properly track our IT equipment lifecycle." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7115320) PM Phillip M. ICT Support Officer > "The Notification spam through the app is terrible, pinging each notification one at a time to the phone, which is especially annoying when it sends over 30..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___5013674) FA Frank A. Digital Services Manager > "The connector apps are very useful - especially for asset matching to vendors warranty sites like with Dell." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7082306) MLL Mei Leng L. Business Analyst > "The workflow very rigid do not robust enough for customer to configure to handle customize organization workflow do not have proper implementation..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___4985992) KG Kevan G. Software enginner > "The ticket management system is highly efficient, with automation features that reduce manual effort and improve response times." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7145531) GP Gabriel P. It service manager > "After being a client for years they are not open to negotiating license costs." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___6839838) AD Akshay D. Devops Engineer > "It also improves end-user experience by enabling quicker resolution through knowledge base articles and automated routing." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7145527) TW Tim W. IT > "Not good for inventory management, missing some features" [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___6622023) CC Christian C. IT Specialist > "On a positive note, I appreciate the ability to use Single Sign-On (SSO) with our Microsoft products, as it makes me feel more secure." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7086042) BD Benjamin D. Integration lead > "Lack of integration with some of our other applications." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___6573500) DF Dominique F. Systems Administrator > "It has improved accountability, response tracking, and overall service delivery within our IT department." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7115320) JTP Joria Tolitz P. IT Service Desk Administrator > "We could not create a custom place holder that we can use on canned responses, workflow, etc." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___4979836) AD Akshay D. Devops Engineer > "What I liked most about Freshservice is its intuitive and clean interface, which makes it easy to manage tickets without a steep learning curve." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7145527) KS Karthic S. IT Officer > "account managers take a lot of time to respond and they dont talk directly they redirect you to customer service without even discussing about the problem." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___4993763) DF Deste F. IT HelpDesk > "Overall, Freshservice is a reliable and efficient ITSM platform that streamlines service desk operations and improves team collaboration." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7121021) SO Seun O. Snr System Analyst & Integrator > "the inability to register certificates and certain operational activity" [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___4980044) JYM Jean-Yves M. IT Manager > "Freshservice is easy to customize and can be easily adjusted to the usage in many departments requesting task follow-up (IT, Human Ressources, Maintenance..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7085074) NG Navaneeth G. Associate Manager - IT > "The customization options can be a bit overwhelming, especially for new users." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___4973777) Anida P. Graphic designer > "The interface is intuitive, which helps streamline my daily workflow as a graphic designer." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7115614) SA Samuel A. Software > "Steep initial setup, complex rules management, and occasional performance hiccups." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___4825510) JM Jorge M. IT COORDINATOR > "It has clearly improved how support requests are handled and has made IT service management more structured and efficient." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7079561) MK Micah K. network administrator apprentice > "mobile app doesn't have the same versatility the web version has, should be updated more frequently." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___4873004) NO Nathalie O. Scrum Master IT > "Freshservice stands out as a robust ITSM solution that balances user-friendly design with deep technical flexibility." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7095459) Sarah H. System Administrator > "I have not been able to determine whether or not it is possible for us to have parent portal sites that include kid pages, and the process of developing these..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___3586871) TR Tushar R. Support Team Lead > "Features like SLA tracking and automation reduce follow-ups and help the team stay aligned." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7121185) RP Ron P. Systems Administrator > "The only cons are that there is some minor missing functionality with automation (for instance, automatically creating a new ticket based on the properties of..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___3865912) KB Kenny B. VP, IT > "We can now better manage problems, requests, inventory, and change management which were tough initially." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7111452) YH Youssef H. disagner > "I haven't been able to find out if it's feasible for us to have parent portal sites with kid pages, and creating these pages will require coding expertise." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___4573432) [View Reviews](https://www.capterra.com/p/132997/Freshservice/reviews/) SA Sev A. Artist Support > "Guru has been a stable knowledgebase tool for both beginners and tenured employees, account and business managers, Quality Analysts and Subject Matter Experts in every..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___7004378) SA Sev A. Artist Support > "This can cause confusion as to what card to change when a company-wide update comes in, or what card to hide when a new change in the company's internal information..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___7004378) SA Sev A. Artist Support > "Akin to its moniker "Guru", the program stores information well, sorts it out clearly, makes it readily available for both discussion and steadily teaches those who..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___7004378) VR Verified Reviewer Sr. Sales Enablement Lead > "The folders and linking cards can feel clunky and difficult to navigate, so our users use it more like a search engine." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6322646) JJ Jomar J. Core Support Team lead > "Guru has been our longest knowledge base system, and the experience has been amazing there are aspects that can be improved but over all it helped us navigate through..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6861687) JL Jandolf L. Customer Care > "I have no major concerns; however, at times, the search bar doesn’t display the specific article needed to process a client’s request." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6561504) MR Mubtasim R. Senior Specialist, Developer Support > "Provides quick access to card edits, setting up reviews for cards and creating favourite card lists." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6831005) PAY Patricia Anne Y. Customer Care - Team Leader > "There are instances where the search bar doesn't display the exact article that I need to process our client's request." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6514264) DF Daniel F. Support Advisor > "Marvelous, thanks to it, I can quickly access any documentation the company has, see if it was verified, see any changes it has, and it even comes with a summary to..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6795519) AS Aman S. Team Lead > "Sometimes they may not be helpful if the information is outdated, incomplete, or difficult to navigate, leading to potential inefficiencies and frustrations in finding..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6367275) KS Krishna S. Technical support agent > "Guru is excellent at centralizing and organizing business knowledge, which can greatly improve teamwork and productivity. Because the platform offers mobile apps,..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6382979) AR Albert R. Customer Service Expert > "Sorting and filtering can sometimes be difficult once the amount of information you have stored in Guru becomes a lot." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6784587) Keri H. Sr Partner Services Representative > "My team consists of generalists who have to know a LOT of information, and Guru enables us to store and access that information in a way that has increased our effiency..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6674865) AV Anastassiya V. Support Associate > "Honestly I don't have anything that I particularly don't like, its mostly the field of my job that makes guru cards, for example, a bit irrelevant sometimes since every..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6555482) JT Jericho T. Corporate Travel Consultant - Customer Care Support > "A platform that enables our team to get the information we need and to answer our client's queries, to know more information about our tools and process, and other..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6499831) AM Anthony M. Training Lead, Knowledge Management > "The only complaint I can think of is I wish individual cards would be able to exist in more than 1 collection. And that's seriously the only downside I could think of!" [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6351847) DP Daniel P. Customer Success Manager > "The ability to centralize our documentation and easily collaborate on projects has boosted productivity and reduced redundancy. Despite a few initial setup challenges,..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6406817) AP Antonia P. Customer Support Associate > "I think that if notifications aren't well tailored, they can sometimes feel overwhelming and sometimes the app load slowly." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6588551) GS Glacie S. Customer Service Representative > "GURU makes it easier for us to easily locate the information we needed, and at the same time, we can minimize it so it stays open even if we are on a different tab, so..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6780762) KS Kyra S. Operations Enablement Analyst > "I don't like that there aren't quick how-to resources EASILY available to all users (e.g., to learn how to get the best use of Ask Guru)" [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6655253) Diana V. Business Process Operations Administrator > "We have captured processes for all departments including the IT department and this has proven essential as our company grows it helps to have our processes written..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6396926) LL Lamarr L. Customer Success Manager > "If you don’t keep it clean, things can get cluttered fast." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6827849) AM Anthony M. Training Lead, Knowledge Management > "Guru's analytics options provide extremely helpful insight into usage and knowledge gaps that have helped my company propel initiatives forward to help operational..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6351847) KS Krishna S. Technical support agent > "It can be somewhat pricey, particularly for newer or smaller companies, as the price may be too much to cover on a limited budget." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6382979) GB Graham B. Client Success Manager > "Centralizes all our team's documention, accelerates new employee onboarding and pushes us to keep documents up to date and viable." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6454585) GL Gabriel L. CSR > "The disadvantage of Guru is that you have to make sure that the specific article that you're looking for is the right one, most of the time." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6431582) NoB Niño B. CSR > "I like when you search a specific key word that you're looking for, Guru will show you all of the available articles that contains that key word which makes it more..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6409825) FM Fabrizio M. Technical Support Engineer III > "It was sometimes very picky when returning search results, you had to be very specific to get the articles you were looking for." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6800560) AR Azizkhon R. Support Associate > "Its real-time knowledge base ensures that team members have the most up-to-date information at their fingertips, enhancing productivity and collaboration." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6404501) HS Himanshu S. Subject Matter Expert > "The only downside to Guru is that sometimes it's hard to find resources using keywords." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6359942) MI Muminah I. Account Manager > "The browser extension and Slack integration are standout features that make knowledge truly accessible “in the flow of work.”" [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6823116) JS Joao S. Customer Service Representative > "It's hard to understand how to use the AI, I tried to understand how to use or at least understand why I couldn't use but to no avail." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___7002959) VR Verified Reviewer Property Claims Specialist II > "We can mark the files we use the most as favorites and forward links to information to our teammates, making it easy for others to access the information they need." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6405151) MM Matheus M. Customer Support Contractor > "Loading times can hinder the workflow when you are facing a busy day." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6660528) FB Fredrik B. Customer Success Manager > "I use it about two to three times a week, and I love that we now can collect all important info on one place, and make it easily accessible and clearly structured for..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6363778) MI Merlyn I. Customer Service > "system issues, error in updates, cracked data or inaccessible data" [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6595105) AM Anthony M. Training Lead, Knowledge Management > "Guru is an excellent solution for documenting policies, SOPs, "industry jargon," internal practices, and more for any team in any company." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6351847) JAD Jarod Andre D. Customer service representative > "less organized tables and hard to navigate when you locate the exact card" [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6497852) DT Diksha T. Technical support agent > "The platform is frequently complimented for the flexibility it provides with regard to payment choices and project conditions, as well as its payment security features." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6382932) AT Anurag T. Team Leader > "The only issue I have with Guru is the limited variety of formatting tools." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6416041) JJI John Jaylen I. Customer Service Representative > "The collaborative features also help ensure that knowledge is continuously updated and accessible to everyone. While there are a few areas where customization could be..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6595036) WR Wildred R. Trainer > "When looking for a Guru article that has been deleted, nothing comes up, you have to investigate with a superior to find out the article was deleted, maybe there should..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6279828) DL Daniel L. Customer Support > "You can select many cards at the same and spread and not check one-by-one, you can grouo them, you can favorite, and the search option is very effiecient." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6656132) AR Azizkhon R. Support Associate > "I dislike Guru is reliance on constant internet connectivity for optimal functionality." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6404501) FN Farzana N. Senior Support Member > "The experience with Guru is great. Whenever I need to find a workflow for my work, I can simply search and open a Guru card. While training and auditing, I can refer to..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6438678) VR Verified Reviewer Advisor > "One of the things that bothers me about snowmobiling for the Guru is the lack of organisation." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6438690) Diana M. Demand Team Lead > "It keeps processes, scripts, and SOPs in one place, which saves time and ensures everyone is aligned." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6863280) HM Hayden M. Director of CX > "There are a few things that aren't as intuitive to me but it's a very small issue because it does not impact my day to day." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6329129) VR Verified Reviewer Science Care Specialist > "We are a very text-heavy team, and the fact that Guru is one central place for all bulletins, macros, and also a place where we directly edit and verify is super..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6319787) HS Hermielyn S. customer support rep > "when searching for a topic it was not filtered properly" [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6397000) AP Aleksandra P. Support Enablement Manager > "Cards" not being "Pages", you're primed to separate new bits of knowledge into easily graspable chunks, thus making information easier on the user's working memory." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6442794) UAV Umang Atul V. Client Experience > "Unreliability sometimes because of unverified articles." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6555163) DRV Donnie Ray V. Business Travel Consultant > "You can easily locate the app by entering relevant keywords, providing seamless access to all stored data." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6479825) UAV Umang Atul V. Client Experience > "poor search for keywords used" [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6555163) JJI John Jaylen I. Customer Service Representative > "Additionally, I appreciate how the platform encourages consistent knowledge management, ensuring that everyone on the team has access to accurate, up-to-date..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6595036) MF Matthew F. Senior Account Manager > "Sometimes it is a pain when I'm on a webpage where I need to enter a lot of data and need to use a Guru card for a guide or reference and the Guru card blocks my view" [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___5039022) JR Jhondel R. Customer Service > "It also integrates with various other tools and platforms, making it a versatile option for managing knowledge within an organization." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6419633) WG Will G. Professional Services Delivery Manager > "This means I need to rethink the organizational structure of cards to ensure a ton of information doesn't end up in a single folder making it difficult to locate stuff)" [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6015715) BS Brenda S. Customer Support > "It helps me clearly handle any problem I face with customer support, making the process simple and stress-free" [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___7003075) AMM Aelijah Matthew M. Customer Service Representative > "Some articles published are incomplete and has dead ends." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6598148) JG Jenna G. Customer Service Associate II > "As a Customer Service Associate, Guru helped me in my everyday tasks as it is very easy to navigate and browse specific and related guru cards that will help me to..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6319030) JE John E. Specialist > "Information can sometimes be very hard to find, specially since there are a lot of same words." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6397687) JK Jonathan K. Customer Service Representative > "This is so incredibly good to set expectations about how workes should do and behave, and it's also useful as a guide to always check when you're insecure about how to..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6398859) LV Lucien V. Customer adviser > "Sometimes there is too much in the overview which makes it overwhelming" [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6337463) Che S. Customer Service Representative > "Also, the integration with chrome extension really helps me to have a faster resolution in every case that I handle." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6323624) PE Princess E. Customer Operations Adviser > "the drag and drop down, when you have to click to drop down before you access and information, makes it harder to spot of an information quickly." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6250235) MO Maria O. Training Specialist > "We as users appreciate Guru’s ability to centralize information, making it easily accessible and searchable for team members." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6397019) SR Senya R. Sr. Director > "Somewhat not too intuitive." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___7044923) Ricardo V. Client Adviser > "Allow for a great database of support/project database, making life easy for the team and collaborators." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6870068) Diana V. Business Process Operations Administrator > "Often times they don't attach and makes it hard to follow." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6396926) JoB João B. Customer Support Specialist > "Reading the updates when a Guru is updated and with the new or altered content highlighted, makes it much easier when we need to always be up to date." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6661363) VR Verified Reviewer Customer Success Specialist > "Not the best organization in terms of UI and knowledge" [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6664517) Diana M. Demand Team Lead > "It is especially valuable for onboarding new team members and reducing repetitive questions across the team." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6863280) AG Alonso G. Customer Service Advisor > "Sometimes I can't get the correct response about my questions." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6398052) BO Benmarlowe O. Associate Manager > "It's allows us to save time and effective search for knowledge based information conveniently without the hassle." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6560068) LD Leonardo D. Quality Analyst > "I've been working here at Concentrix/Spotify for a few years (7, to be exact) and I can say our life was much more difficult without Guru." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6413566) JKM John Kenneth M. Supervisor > "GURU is very user friendly that allows us, users to find the information that we need that are vital on providing 7 star service to our clients." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6395298) KV Khatrina V. Email Advisor > "These issues further complicate an already stressful working environment." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6559363) SA Sev A. Artist Support > "Readily available information at the type, click and enter of an input, Guru makes itself worth its services." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___7004378) VR Verified Reviewer Science Care Specialist > "I don't like that it sometimes glitches." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6319787) [View Reviews](https://www.capterra.com/p/224830/Guru/reviews/) ## User interface 4.53 (714) [Guru](https://www.capterra.com/p/224830/Guru/) 4.85 (639) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Freshservice 28/41 - AI Copilot - Alerts/Notifications - API - Catalog Management - Chatbot - Collaboration Tools - Commenting/Notes - Content Library - Customizable Branding - Customizable Templates - Dashboard - Document Storage - Drag & Drop Editor - Email Alerts - Feedback Management - Full Text Search - Generative AI - Knowledge Management - Live Chat - Mobile Alerts - Mobile Interface - Multi-Language - Online Forums - Pre-built Templates - Real-Time Notifications - Real-Time Reporting - Reporting/Analytics - Reporting & Statistics - Rich Text Editor - Self Service Portal - SEO Management - Social Media Integration - Templates - Text Editing - Third-Party Integrations - User Management - Web Notifications - Website Integration - Widgets - Wiki - WYSIWYG Editor [See all features](https://www.capterra.com/p/132997/Freshservice/#features) Guru Top features 36/41 - AI Copilot - Alerts/Notifications - API - Catalog Management - Chatbot - Collaboration Tools - Commenting/Notes - Content Library - Customizable Branding - Customizable Templates - Dashboard - Document Storage - Drag & Drop Editor - Email Alerts - Feedback Management - Full Text Search - Generative AI - Knowledge Management - Live Chat - Mobile Alerts - Mobile Interface - Multi-Language - Online Forums - Pre-built Templates - Real-Time Notifications - Real-Time Reporting - Reporting/Analytics - Reporting & Statistics - Rich Text Editor - Self Service Portal - SEO Management - Social Media Integration - Templates - Text Editing - Third-Party Integrations - User Management - Web Notifications - Website Integration - Widgets - Wiki - WYSIWYG Editor [See all features](https://www.capterra.com/p/224830/Guru/#features) ### Recognition Freshservice is recognized as a top-rated tool in 4 Capterra Shortlist reports Guru is recognized as a top-rated tool in 4 Capterra Shortlist reports Best Value Knowledge ManagementSoftware (2023)  ### Deployment & support Freshservice Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Guru Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Freshservice - By Freshworks - Located in United States - Founded in 2011 Guru - By Guru - Located in United States - Founded in 2013 ## Popular Comparisons 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