--- title: "Compare Freshservice vs Guru 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare Freshservice and Guru based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/132997-224830/Freshservice-vs-Guru" page_type: "comparison" language: "en" --- # Freshservice vs Guru Features and Cost Comparison Last updated September 16th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: FreshserviceGuru2/4 selected [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.6 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) [Guru](https://www.capterra.com/p/224830/Guru/)[4.8 (640)](https://www.capterra.com/p/224830/Guru/reviews/) [## Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.6 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting Price $19.00/month Value-for-Money 4.4 Functionality 4.3 Ease of Use 4.6 Customer Service 4.5 Reviews Sentiment Based on [798 reviews](#user-reviews) Positive 757 Neutral 32 Negative 9 [## Guru](https://www.capterra.com/p/224830/Guru/)[4.8 (640)](https://www.capterra.com/p/224830/Guru/reviews/) Starting Price Contact vendor Value-for-Money 4.8 Functionality 4.8 Ease of Use 4.8 Customer Service 4.8 Reviews Sentiment Based on [640 reviews](#user-reviews) Positive 633 Neutral 3 Negative 4 What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 2,636 reviews from knowledge base software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 67%Fit Missing features Feature ratings Knowledge Management 4.0 Content Library NA Full Text Search 4.0 Document Storage 3.9 Knowledge Base Management 4.3 85%Fit High performer Feature ratings Knowledge Management 4.9 Content Library 4.8 Full Text Search 4.7 Document Storage 4.7 Knowledge Base Management 4.9 User satisfaction User satisfaction 4.6 User reviews[798](https://www.capterra.com/p/132997/Freshservice/reviews/) Ease of use 4.6 Functionality 4.3 Value for money 4.4 Customer support 4.5 User satisfaction 4.8 User reviews[640](https://www.capterra.com/p/224830/Guru/reviews/) Ease of use 4.8 Functionality 4.8 Value for money 4.8 Customer support 4.8 Price starts from Price starts from $19Per User, Per Month - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform. Best for Enterprise and upper-mid-market businesses in technology, healthcare, financial services, retail, manufacturing, education, logistics, insurance, and nonprofits. ## User reviews Pros & cons AD Akshay D. IT Manager > "Freshservice offers a clean UI, powerful ticketing system, automation workflows, asset management, and strong integration support." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7165264) WS Wilben S. Cloud Engineer > "Additionally, for me, it lacks some functionalities like the SLA reset timer, because I tend to breach the SLA, especially when the ticket is only forwarded." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7156605) AD Akshay D. IT Manager > "It helps streamline IT support processes, improves team collaboration, and provides detailed reporting for tracking SLA compliance and service performance." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7165264) HP Hardik P. Sr. Software Engineer > "The built-in dashboards cover the basics fine, but if you want something more custom, it gets a bit fiddly and you often end up pulling the data out to work with it elsewhere." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7180730) AD Akshay D. IT Manager > "It helps streamline support operations, improve response times, and maintain service quality through SLA management and reporting. While there are some limitations around..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7165264) DM Deepak M. Design Engineer > "The UI can feel laggy at times, and navigating across the platform can be overwhelming due to the large number of options and modules." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7166362) Praphul Kumar P. Tech lead sr System Admin > "It has helped improve operational efficiency, reduce turnaround time, and bring better structure to ticket and service request management. While there are areas for..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113846) MS Mankeshwar S. Software Engineer > "You can pull basic numbers easily enough, but anything beyond that requires jumping through hoops, and half the time I end up copying data into a spreadsheet just to make..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7180740) AD Akshay D. IT Manager > "The platform provides a comprehensive IT service management solution with an intuitive interface, efficient ticket management, automation capabilities, and asset tracking..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7165264) JM Jeki M. Technical Leader - Front End > "Front-end workflows aren't always linear - sometimes a "bug" is really a design inconsistency, sometimes it's a browser compatibility mess that needs a totally different..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7187739) James W. Salesforce Administrator > "With this platform, there's a clean interface, you can efficiently manage tickets, customize fields, automate ticket properties, integrate with Slack, and more." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7182888) DK Deep K. Marketing Manager > "Advanced customization is less flexible than expected; tailoring reports to non-standard data points often requires workarounds." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7157349) Jason F. Service Desk Manager > "The built-in analytics tools allow you to create customized dashboards and reporting for strategic planning on operational metrics." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7158814) SN Suresh N. Government Consultant > "Advanced reporting and analytics are less intuitive than expected and the ai in use for the platform is very less and can be outdated in future." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7176648) AD Akshay D. Devops Engineer > "The ticketing system is efficient and intuitive, and features like automation rules, SLA management, and a self-service portal help streamline support workflows significantly." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7145527) BK Bhavin K. Sr. Software Engineer > "It's not perfect - the customization limits can be frustrating when you want something slightly outside the standard setup - but it gets the job done reliably day to day." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7183615) PG Princy G. Social Media Specialist > "I also appreciate the customization options, detailed reporting, asset management capabilities, and the clean, modern interface that simplifies daily operations." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7159785) BK Bhavin K. Sr. Software Engineer > "Some of the workflows and views feel a bit rigid, and when you're trying to tailor things to fit how your specific team operates, you run into walls pretty fast." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7183615) SB Sakshi B. Senior analyst > "Tracking laptops, software, and other equipment alongside incidents helped our team understand recurring issues and maintain accurate inventory records without relying on..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7176825) AM Ajay M. Technical Architect > "Also, the mobile app feels a bit clunky compared to the desktop version, especially when trying to update tickets on the go." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7178644) MI Marika I. Service Desk Lead > "I also appreciate the new AI capabilities, especially the AI-generated email responses, which help improve response time, consistency, and overall productivity for Service..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7151228) MS Mankeshwar S. Software Engineer > "Also, the sheer number of settings and configuration options can feel overwhelming when you're first setting things up; there's a bit of a maze to navigate before it clicks." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7180740) SK Swaroop K. Senior Systems Administrator > "The ticket management system helps keep support requests organized, while the automation and workflow features reduce manual effort and improve response times." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7183547) AC Ariel C. Technical Support Analyst > "The assets management is a little confusing and for some reason is not working great for all, but we have a MDM solution that manages all our devices, and because of that..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7111443) AM Ajay M. Technical Architect > "Asset management is another strong point for us, being able to track hardware/software assets alongside tickets in one place instead of juggling separate spreadsheets has..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7178644) DV David V. Customer Supoort Manager > "The only thing I dislike is that depending on the license tier, it may be very limited on AI usage, API usage and a couple more features that are only available in higher..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7111459) RA Rajesh A. Project manager > "We use Freshservice for managing internal support tickets, and I feel it is very simple and efficient for tracking, managing, and closing requests." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7155860) AT Arun T. Analyst > "SLA management is painful as the reporting, monitoring and analytics are very basic and it would have been better like IT management software." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7179509) RB Rajneesh B. Senior ITSM Consultant > "Making an agent group restricted is much loved by ‘Finance’, ‘Payroll’, ‘People & Culture’, as the restricted feature ensures tickets from these departments are only visible..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7151898) LF Lex F. Platform Admin > "no access to back-end tables if the functionality is not available, there is no way for customization. " [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7151209) BK Bhavin K. Sr. Software Engineer > "Everything is organized in a way that just makes sense - assigning tickets, tracking status, setting priorities, it all flows smoothly without needing a manual to figure it..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7183615) MJ Mayank J. Global IT Service Delivery Manager > "In case you want to review specific agent availability for a day (with auto assignment on), you can't do that." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7154377) JK Justin K. Director Of Support and Data Center Operations > "Having our knowledge base articles, ticketing system, project management, and asset tracking all integrated into one centralized platform is incredibly convenient." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7154517) HT Harsh T. Software Engineer > "There were a couple times we wanted to tweak fields or set things up a certain way for our workflow, and it just wasn't as flexible as I'd hoped." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7183618) DF Dominique F. Systems Administrator > "The service catalog has been especially valuable since we can now standardize requests, apply approval workflows, and automate processes that were previously handled manually." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7115320) MS Mankeshwar S. Software Engineer > "Notifications are another sore spot - sometimes they're a little delayed, and once or twice agents missed an update because it didn't ping in real time." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7180740) KG Kevan G. Software enginner > "The platform is user-friendly, reliable, and helps streamline workflows. While there are a few areas for improvement, especially in reporting and pricing flexibility, it..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7145531) JM Jeki M. Technical Leader - Front End > "The platform doesn't flex much for that kind of nuance, so we've had to bend our categorization to fit what's available rather than the other way around." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7187739) DB Denis B. IT Service Manager > "Asset management, service catalog, and automation features work well together and allow us to standardize processes that were previously handled manually." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7165331) BM Bruno M. VP IT > "not sure how it will handle multiple groups and departments. How to segregate categories, etc based on groups." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113612) AT Adam T. Team Lead > "This has reduced manual effort and allowed the team to focus more on higher-value technical work, aligning with our broader goal of improving efficiency and service quality" [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7154579) ST Sean T. Director of Cloud Infrastructure and Operations > "The only negative that I've experienced has been with being able to develop my own dashboards to call out the information that is important for my role." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7151427) SS Shubham S. Sr. Network Engineer > "From a network support side, it helps in maintaining proper records and makes coordination easier when multiple teams are involved. Once everything is set, it runs smoothly." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7124852) JM Jeki M. Technical Leader - Front End > "It's not perfect, and the rigid customization still bugs me from time to time, but four years in, it's earned its spot in our stack." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7187739) Balanjaneya Sharma B. Software Engineer > "An easy-to-use and scalable ITSM platform that streamlines workflows, though rising costs for additional teams and advanced features can impact affordability as organizations..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7188286) WM William M. IT Technician - Process Improvement > "Malfunctioning features, outdated documentation, unclear access to specific items." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7153899) AD Akshay D. Devops Engineer > "On the analytics side, it offers useful but somewhat basic reporting, which works well for standard operational tracking but may require workarounds for advanced reporting..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7145527) CR Carlos R. Systems Engineer > "The amount of runs that are needed to get a simple action to accomplished is too much for the medium and small size organizations." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7152781) RM Rakesh M. Senior IT Infra Executive > "It provides a stable ITSM platform for managing incidents, service requests, and changes in a structured way." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7115673) DF Deste F. IT HelpDesk > "Additionally, some integrations require extra setup effort or paid tiers, which can impact overall value." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7121021) AD Akshay D. Devops Engineer > "Overall, Freshservice is a strong, easy-to-use ITSM solution best suited for teams that value speed of implementation, simplicity, and automation, rather than deep..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7145527) BK Bhagyesh K. java backend developer > "Workflows can become confusing and difficult to manage as requirements become more complex and sometimes it get frustrating." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7172950) TZ Tarik Z. IT > "It has helped streamline incident management, improve SLA compliance, and enhance team productivity. While there are some areas for improvement, it remains a strong choice..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7122927) EG Ekta G. SEO Executive > "There are so many modules and configurations that it took our team a couple of weeks to fully wrap our heads around everything." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7189157) EG Erin G. Director of IT > "We also appreciate having asset management, onboarding journeys, project management, and automation tools all in one place rather than managing multiple systems." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7153853) LB Lucas B. IT Service Desk Analyst > "Additionally, certain configuration options aren’t as flexible as you’d expect from an ITSM tool, so you occasionally run into moments where you have to adapt your process to..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7098265) DB Denis B. IT Service Manager > "The Workflow Automator is powerful enough to handle complex approval and provisioning scenarios without requiring custom development in most cases." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7165331) LS Lumo S. Systems Analyst > "Reporting can be a bit rigid, and API/search behavior sometimes requires workarounds." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7118779) EG Erin G. Director of IT > "The ticketing system is by far the strongest aspect of the product and has been flexible enough for us to customize around our environment and workflows." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7153853) MO Mark O. Head of Managed Services > "Integrations are not always clear, often rely on third parties (not clear how they are involved with your data either)." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113691) AC Ajay C. EUS Engineer > "From a support engineer point of view, it improves response time and makes tracking easier. Once everything is configured properly, it becomes part of the daily workflow..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7121029) MJ Mayank J. Global IT Service Delivery Manager > "major feature missing is - you cant fetch report of Agent availability." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7154377) TE Trajkovi E. Principal Analyst > "It streamlines IT service management by combining ticketing, automation, and reporting in a single platform." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7118803) HP Hardik P. Sr. Software Engineer > "Pricing structure can also be a little confusing at first since it's not always obvious what's bundled into each plan." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7180730) MB Maki B. Local HR > "The platform is intuitive, reducing onboarding time, while still offering solid automation for ticketing, SLAs, and workflows." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7121028) EG Ekta G. SEO Executive > "Honestly, the initial setup and customization options can feel a bit overwhelming." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7189157) NO Nathalie O. Scrum Master IT > "During my recent implementation, I leveraged its capabilities to build high-performance custom workflows that required precision and scalability. While the platform offers..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7095459) LF Lex F. Platform Admin > "Last year, I have rated Freshservice with below expectation ratings due to restricted platform customization. " [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7151209) LB Lucas B. IT Service Desk Analyst > "Freshservice’s biggest strength, in my experience, is how effortlessly everything comes together in one clean, intuitive platform—its interface is easy to navigate,..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7098265) AM Ajay M. Technical Architect > "Mobile app is a bit clunky too when you're trying to update something quickly on the go." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7178644) EG Ekta G. SEO Executive > "Setting up routing rules and automated workflows took very little time compared to our old system, which drastically cut down our first-response times." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7189157) MD Mark D. Director of Operations > "I have been working with ITSM products long enough to remember local fat client interfaces and the web client experience is never as fast or consistent. " [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7082783) ARS Abdul Rehman S. Director Information Technology - Service Delivery and Engineering > "It has helped streamline our IT service management processes, improve efficiency through automation, and enhance visibility across operations." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7118062) CY Chandresh Y. AVP-IT > "Additionally, users often cite limitations in customization, API rate caps, and occasional performance bottlenecks." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7111478) EG Erin G. Director of IT > "Compared to other ticketing platforms we’ve used in the past, Freshservice has been much more open to customer feedback and willing to improve the platform over time. While..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7153853) JC Josh C. Help Desk and System Admin > "There are some minor ui issues, and running reports can be a hassle to get the data you are looking for." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7079621) PG Princy G. Social Media Specialist > "Its intuitive design allowed our team to adopt the system quickly, while automation features streamlined repetitive tasks and improved productivity." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7159785) BM Bruno M. VP IT > "I am unable to get a support person when having a question or needing help configuring." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113612) MM Mahesh M. IT Security Engineer > "Freshservice provides a well-structured ITSM platform with a clean UI and smooth ticket lifecycle management." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113394) CR Carlos R. Systems Engineer > "Certain 3rd party connectors (Workday) are cost prohibitive to adopt. " [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7152781) LB Lucas B. IT Service Desk Analyst > "Freshservice’s biggest strength, in my experience, is how effortlessly everything comes together in one clean, intuitive platform—its interface is easy to navigate,..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7098265) DM Deepak M. Design Engineer > "The UI can feel laggy at times, and navigating across the platform can be overwhelming due to the large number of options and modules." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7166362) AD Akshay D. Devops Engineer > "What I liked most about Freshservice is its intuitive and clean interface, which makes it easy to manage tickets without a steep learning curve." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7145527) KP Karan P. Associate > "UI looks a little outdated." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___3268671) VR Verified Reviewer Admin > "The interface is clean, easy to navigate, and helps improve response times." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7147551) Devin M. Senior Associate > "While the mobile app is a great tool, the interface can be difficult to navigate and settings are limited." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___2863195) SD Stefan D. Senior IT Tehnician > "The interface is intuitive, so onboarding new users is quick and efficient." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7115901) DF Deste F. IT HelpDesk > "Additionally, some integrations require extra setup effort or paid tiers, which can impact overall value." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7121021) MM Mahesh M. IT Security Engineer > "The platform also integrates well with other tools, which helps maintain better visibility across IT operations." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113394) MO Mark O. Head of Managed Services > "Integrations are not always clear, often rely on third parties (not clear how they are involved with your data either)." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113691) NT Nate T. Sr SysAdmin > "great, we use it everyday and it also integrates with our cloud apps and slack chat well." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7117883) BD Benjamin D. Integration lead > "Lack of integration with some of our other applications." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___6573500) RV Rogelio V. ITSM Admin > "For some years, my experience has been great, adding new modules like Freshcaller and more Freddy AI integration." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7082111) Joas Andrito M. CTO > "one of the the things i dislike about Freshservice as far as i can remember Freshservice is unable to integrate with other software, like JIRA, for instance." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___4352625) CM Chris M. IT Manager > "Active Directory integration works well, as does leveraging our SSO/MFA via Azure." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___4490014) WS Wilben S. Cloud Engineer > "It's more tedious to do." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7156605) TJ Tomas J. Senior EUC Specialist > "Freshservice is extremely easy to use for L1/L2 IT helpdesk Agents." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7156328) JB Joe B. Desktop Support Engineer > "Sometimes I don't want to contact support..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7079535) AL Alexander L. Senior Systems Administrator > "Freshservice is not over-architected like some products, and it’s simple and easy to get using right away." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7094649) GC Geoff C. Director of Information Services > "Support is great for simple things, but really disappointing when you have specific issues to your configuration, each time you are educating their team on your problem and..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___3932151) Hana Ř. Leader of inventory > "What I like most about Freshservice is that it is easy to use and well organized." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7151858) AE Andreas E. Bereichsleiter IT > "Only indian support not able to understand them good" [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___4965079) MJ Mayank J. Global IT Service Delivery Manager > "Hope it simplifies more." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7154377) TC Tony C. IT support > "my experience with the software is great but working with support has been horrible." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___2860275) [View Reviews](https://www.capterra.com/p/132997/Freshservice/reviews/) DF Daniel F. Support Advisor > "Marvelous, thanks to it, I can quickly access any documentation the company has, see if it was verified, see any changes it has, and it even comes with a..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6795519) Mohd A. software engineer > "The only downside is that competition for some projects can be high, especially for new freelancers." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___7186591) Keri H. Sr Partner Services Representative > "My team consists of generalists who have to know a LOT of information, and Guru enables us to store and access that information in a way that has increased our..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6674865) SA Sev A. Artist Support > "This can cause confusion as to what card to change when a company-wide update comes in, or what card to hide when a new change in the company's internal..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___7004378) JT Jericho T. Corporate Travel Consultant - Customer Care Support > "A platform that enables our team to get the information we need and to answer our client's queries, to know more information about our tools and process, and..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6499831) JL Jandolf L. Customer Care > "I have no major concerns; however, at times, the search bar doesn’t display the specific article needed to process a client’s request." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6561504) GS Glacie S. Customer Service Representative > "GURU makes it easier for us to easily locate the information we needed, and at the same time, we can minimize it so it stays open even if we are on a different..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6780762) PAY Patricia Anne Y. Customer Care - Team Leader > "There are instances where the search bar doesn't display the exact article that I need to process our client's request." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6514264) SA Sev A. Artist Support > "Guru has been a stable knowledgebase tool for both beginners and tenured employees, account and business managers, Quality Analysts and Subject Matter Experts..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___7004378) AR Albert R. Customer Service Expert > "Sorting and filtering can sometimes be difficult once the amount of information you have stored in Guru becomes a lot." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6784587) SA Sev A. Artist Support > "Akin to its moniker "Guru", the program stores information well, sorts it out clearly, makes it readily available for both discussion and steadily teaches those..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___7004378) AV Anastassiya V. Support Associate > "Honestly I don't have anything that I particularly don't like, its mostly the field of my job that makes guru cards, for example, a bit irrelevant sometimes..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6555482) JJ Jomar J. Core Support Team lead > "Guru has been our longest knowledge base system, and the experience has been amazing there are aspects that can be improved but over all it helped us navigate..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6861687) AP Antonia P. Customer Support Associate > "I think that if notifications aren't well tailored, they can sometimes feel overwhelming and sometimes the app load slowly." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6588551) Mohd A. software engineer > "The platform is easy to use, payments are reliable, and I've been able to connect with genuine clients. Once my profile was established, finding quality..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___7186591) KS Kyra S. Operations Enablement Analyst > "I don't like that there aren't quick how-to resources EASILY available to all users (e.g., to learn how to get the best use of Ask Guru)" [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6655253) MR Mubtasim R. Senior Specialist, Developer Support > "Provides quick access to card edits, setting up reviews for cards and creating favourite card lists." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6831005) FM Fabrizio M. Technical Support Engineer III > "It was sometimes very picky when returning search results, you had to be very specific to get the articles you were looking for." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6800560) JJI John Jaylen I. Customer Service Representative > "The collaborative features also help ensure that knowledge is continuously updated and accessible to everyone. While there are a few areas where customization..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6595036) MM Matheus M. Customer Support Contractor > "Loading times can hinder the workflow when you are facing a busy day." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6660528) DL Daniel L. Customer Support > "You can select many cards at the same and spread and not check one-by-one, you can grouo them, you can favorite, and the search option is very effiecient." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6656132) MI Merlyn I. Customer Service > "system issues, error in updates, cracked data or inaccessible data" [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6595105) JJI John Jaylen I. Customer Service Representative > "Additionally, I appreciate how the platform encourages consistent knowledge management, ensuring that everyone on the team has access to accurate, up-to-date..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6595036) JAD Jarod Andre D. Customer service representative > "less organized tables and hard to navigate when you locate the exact card" [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6497852) JoB João B. Customer Support Specialist > "Reading the updates when a Guru is updated and with the new or altered content highlighted, makes it much easier when we need to always be up to date." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6661363) WR Wildred R. Trainer > "When looking for a Guru article that has been deleted, nothing comes up, you have to investigate with a superior to find out the article was deleted, maybe..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6279828) MI Muminah I. Account Manager > "The browser extension and Slack integration are standout features that make knowledge truly accessible “in the flow of work.”" [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6823116) UAV Umang Atul V. Client Experience > "Unreliability sometimes because of unverified articles." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6555163) BO Benmarlowe O. Associate Manager > "It's allows us to save time and effective search for knowledge based information conveniently without the hassle." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6560068) LL Lamarr L. Customer Success Manager > "If you don’t keep it clean, things can get cluttered fast." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6827849) Diana M. Demand Team Lead > "It keeps processes, scripts, and SOPs in one place, which saves time and ensures everyone is aligned." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6863280) UAV Umang Atul V. Client Experience > "poor search for keywords used" [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6555163) RM Rafael M. Customer Support Advisor > "I love the way Guru allows users to see the information with images and full explanations of examples." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6801611) MF Matthew F. Senior Account Manager > "Sometimes it is a pain when I'm on a webpage where I need to enter a lot of data and need to use a Guru card for a guide or reference and the Guru card blocks..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___5039022) SD Steve D. Broker > "I would have to constantly look for support put in tickets, but it makes it very easy cause we're in real estate and it is built to be in compliance with our..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6807601) WG Will G. Professional Services Delivery Manager > "This means I need to rethink the organizational structure of cards to ensure a ton of information doesn't end up in a single folder making it difficult to..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6015715) KS Krishna S. Technical support agent > "Guru is excellent at centralizing and organizing business knowledge, which can greatly improve teamwork and productivity. Because the platform offers mobile..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6382979) VR Verified Reviewer Sr. Sales Enablement Lead > "The folders and linking cards can feel clunky and difficult to navigate, so our users use it more like a search engine." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6322646) MI Muhammad I. Team Leader > "Guru Is One of Most Relevant Application which we use as we have stored all the updates and information related to process/Product, Which is very good and helps..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___5065298) AMM Aelijah Matthew M. Customer Service Representative > "Some articles published are incomplete and has dead ends." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6598148) DP Daniel P. Customer Success Manager > "The ability to centralize our documentation and easily collaborate on projects has boosted productivity and reduced redundancy. Despite a few initial setup..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6406817) JS Joao S. Customer Service Representative > "It's hard to understand how to use the AI, I tried to understand how to use or at least understand why I couldn't use but to no avail." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___7002959) JJI John Jaylen I. Customer Service Representative > "The ability to create, update, and access knowledge articles easily makes collaboration efficient." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6595036) PE Princess E. Customer Operations Adviser > "the drag and drop down, when you have to click to drop down before you access and information, makes it harder to spot of an information quickly." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6250235) MI Muhammad I. Team Leader > "This helps to grab knowledge and information related to product and process which is updated, This also makes the process ease in getting the information, Where..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___5065298) SR Senya R. Sr. Director > "Somewhat not too intuitive." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___7044923) WR Wildred R. Trainer > "Organization ( every article is very organized and makes sense throughout the reading process) If you heart an article it automatically will prompt you to save..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6279828) VR Verified Reviewer Customer Success Specialist > "Not the best organization in terms of UI and knowledge" [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6664517) Diana V. Business Process Operations Administrator > "We have captured processes for all departments including the IT department and this has proven essential as our company grows it helps to have our processes..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6396926) AS Aman S. Team Lead > "Sometimes they may not be helpful if the information is outdated, incomplete, or difficult to navigate, leading to potential inefficiencies and frustrations in..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6367275) BS Brenda S. Customer Support > "It helps me clearly handle any problem I face with customer support, making the process simple and stress-free" [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___7003075) KV Khatrina V. Email Advisor > "These issues further complicate an already stressful working environment." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6559363) JS Jonathan S. Account Manager > "A Better layout in my estimation should be a Netflix style gallery of cards - two rows, one row on top 5 most searched cards for easy access, second row 5..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___5048406) AM Anthony M. Training Lead, Knowledge Management > "The only complaint I can think of is I wish individual cards would be able to exist in more than 1 collection. And that's seriously the only downside I could..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6351847) AR Albert R. Customer Service Expert > "Overall, Guru has solved a large area of our business in storing and organizing company information." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6784587) MM Meghan M. Brand strategy > "The knowledge trigger features usually dont work too well for my team it might be a temporary issue but we never seem to use the feature anyway." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___5048262) AM Anthony M. Training Lead, Knowledge Management > "Guru's analytics options provide extremely helpful insight into usage and knowledge gaps that have helped my company propel initiatives forward to help..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6351847) Victoria B. Property Manager > "It's not as easy to format as a Google Document." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6660204) JRF Jaf Roland F. Agent > "what I like the most using Guru is the internal guidance to execute a process flawlessly related to solve a situation." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6658869) KS Krishna S. Technical support agent > "It can be somewhat pricey, particularly for newer or smaller companies, as the price may be too much to cover on a limited budget." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6382979) GB Graham B. Client Success Manager > "Centralizes all our team's documention, accelerates new employee onboarding and pushes us to keep documents up to date and viable." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6454585) GL Gabriel L. CSR > "The disadvantage of Guru is that you have to make sure that the specific article that you're looking for is the right one, most of the time." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6431582) Ricardo V. Client Adviser > "Allow for a great database of support/project database, making life easy for the team and collaborators." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6870068) CM Caroline M. Senior Consultant > "Search can be difficult if the content writer didn't use the exact words you're using to search." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___5067931) NoB Niño B. CSR > "I like when you search a specific key word that you're looking for, Guru will show you all of the available articles that contains that key word which makes it..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6409825) KC Katherine C. Inbound Sales Executive > "I guess a potential issue is it needs to be kept updated or people will be trusting/ working off of outdated info but that's really user error, not an issue..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6222950) AR Azizkhon R. Support Associate > "Its real-time knowledge base ensures that team members have the most up-to-date information at their fingertips, enhancing productivity and collaboration." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6404501) HS Himanshu S. Subject Matter Expert > "The only downside to Guru is that sometimes it's hard to find resources using keywords." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6359942) Diana M. Demand Team Lead > "It is especially valuable for onboarding new team members and reducing repetitive questions across the team." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6863280) MS Matthew S. DevOps Engineer > "Having a background in web development, the lack of cross-compatibility is upsetting to see and experience, especially in this current age of tech - 20 years..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___5048239) MJM Marie Jo M. Customer Service Representative > "It helped me locate the cards I needed for the concern I'm currently handling." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6554125) MP Melissa P. Director of Products and Services > "This is not what Guru is meant to do, but we wish we could customize the public facing cards a bit more." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6166212) JC John C. Customer Service Representative > "I was able to provide correct resolution based on the guru cards provided." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6495042) Brandon E. Sales Specialist > "It is especially challenging for a new employee to stay up to date and retain all information related to product knowledge." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6260862) JR John R. Customer Success Manager > "It has a clean interface and a simple set of features." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___7029188) MT Masego T. customer service > "Guru is getting overly populated with information that you don't need which is sometimes outdated and is not of use any longer." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6169880) CS Cindy S. Advisor > "This organization facilitates a clearer understanding of the customer's issues for both advisors and support staff." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6656047) NL Nicolo L. Business Travel Consultant > "When our admin updates a specific article it sometimes does not notify us" [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6039142) VR Verified Reviewer Property Claims Specialist II > "We can mark the files we use the most as favorites and forward links to information to our teammates, making it easy for others to access the information they..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6405151) AT Anurag T. Team Leader > "The only issue I have with Guru is the limited variety of formatting tools." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6416041) JR John R. Customer Success Manager > "It has a clean interface and a simple set of features." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___7029188) SR Senya R. Sr. Director > "Somewhat not too intuitive." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___7044923) JoR João R. Bilingual Customer Service > "I just started using it and didn't needed a long introduction or tutorial, it all just flows, which is a pro when you use a tool like this." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___7002935) EP Enrique P. Dean > "Interface in spanish not avalilable" [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___5044104) NS Nuno S. Process Improvement and Data analyst > "Guru has been positive, very efficient, user friendly with an intuitive interface and valuable to help a company streamline processes." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6856452) VR Verified Reviewer Knowledge and Training Manager > "The MS Teams integration is not as robust as Slack" [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6256660) AGR Arlen Grace R. Travel Consultant > "Guru is user-friendly, innovative, and has so much potential in the future use of Artificial Intelligent." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6561499) JS Joao S. Customer Service Representative > "It's hard to understand how to use the AI, I tried to understand how to use or at least understand why I couldn't use but to no avail." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___7002959) KS Kyra S. Operations Enablement Analyst > "I like that Guru is always making updates to make integration easier." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6655253) Victoria B. Property Manager > "It's not as easy to format as a Google Document." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6660204) JM Julian M. Customer Success Manager > "The integration with Slack and ease of use." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6400184) FM Fantina M. Collections > "I dont think Is somthing i dont like is reall easy" [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___5056840) [View Reviews](https://www.capterra.com/p/224830/Guru/reviews/) ## User interface 4.55 (798) [Guru](https://www.capterra.com/p/224830/Guru/) 4.85 (640) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Freshservice 29/50 - Activity Dashboard - Activity Tracking - Adaptive Learning - Advanced Search - AI Copilot - Alerts/Notifications - API - Browser Extension - Calendar Management - Catalog Management - Chatbot - Collaboration Tools - Commenting/Notes - Communication Management - Content Editor - Content Library - Content Management - Content Publishing Options - Customizable Branding - Customizable Fields - Customizable Reports - Customizable Templates - Dashboard - Data Import/Export - Decision Trees - Discussions/Forums - Document Classification - Document Management - Document Storage - Drag & Drop - Drag & Drop Editor - Duplicate Detection - Email Alerts - Feedback Management - Full Text Search - Generative AI - In-Content Feedback - Knowledge Base Management - Knowledge Integrations - Knowledge Management - Knowledge Sharing - Live Chat - Mobile Alerts - Mobile Interface - Multi-Language - Natural Language Interaction - Online Forums - Organization - Page Analytics - Permissions [See all features](https://www.capterra.com/p/132997/Freshservice/#features) Guru Top features 34/50 - Activity Dashboard - Activity Tracking - Adaptive Learning - Advanced Search - AI Copilot - Alerts/Notifications - API - Browser Extension - Calendar Management - Catalog Management - Chatbot - Collaboration Tools - Commenting/Notes - Communication Management - Content Editor - Content Library - Content Management - Content Publishing Options - Customizable Branding - Customizable Fields - Customizable Reports - Customizable Templates - Dashboard - Data Import/Export - Decision Trees - Discussions/Forums - Document Classification - Document Management - Document Storage - Drag & Drop - Drag & Drop Editor - Duplicate Detection - Email Alerts - Feedback Management - Full Text Search - Generative AI - In-Content Feedback - Knowledge Base Management - Knowledge Integrations - Knowledge Management - Knowledge Sharing - Live Chat - Mobile Alerts - Mobile Interface - Multi-Language - Natural Language Interaction - Online Forums - Organization - Page Analytics - Permissions [See all features](https://www.capterra.com/p/224830/Guru/#features) ### Recognition Freshservice is recognized as a top-rated tool in 5 Capterra Shortlist reports No recognitions have been awarded to Guru ### Deployment & support Freshservice Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Guru Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Freshservice - By Freshworks - Located in United States - Founded in 2011 Guru - By Guru - Located in United States - Founded in 2013 ## Popular Comparisons [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.55 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) $19/month Price $115/month 4.3 Features 4.4 4.6 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/132997-164283/Freshservice-vs-Zendesk) [Guru](https://www.capterra.com/p/224830/Guru/)[4.85 (640)](https://www.capterra.com/p/224830/Guru/reviews/) vs [Connecteam](https://www.capterra.com/p/153140/Connecteam/)[4.64 (5,315)](https://www.capterra.com/p/153140/Connecteam/reviews/) Contact vendor for pricing Price $29/month 4.8 Features 4.5 4.8 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/153140-224830/Connecteam-vs-Guru) [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.55 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $19/month Price $19/month 4.3 Features 4.3 4.6 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-132997/Freshdesk-vs-Freshservice) [Guru](https://www.capterra.com/p/224830/Guru/)[4.85 (640)](https://www.capterra.com/p/224830/Guru/reviews/) vs [Confluence](https://www.capterra.com/p/136446/Confluence/)[4.48 (3,720)](https://www.capterra.com/p/136446/Confluence/reviews/) Contact vendor for pricing Price $5.42/month 4.8 Features 4.4 4.8 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/136446-224830/Confluence-vs-Guru) [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.55 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) vs [Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) $19/month Price R$35/month 4.3 Features 4.7 4.6 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/132997-202528/Freshservice-vs-Milvus) [Guru](https://www.capterra.com/p/224830/Guru/)[4.85 (640)](https://www.capterra.com/p/224830/Guru/reviews/) vs [Document360](https://www.capterra.com/p/177031/Document360/)[4.66 (292)](https://www.capterra.com/p/177031/Document360/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.8 Features 4.5 4.8 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/177031-224830/Document360-vs-Guru) [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.55 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $19/month Price $15/month 4.3 Features 4.6 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-132997/LiveAgent-vs-Freshservice) [Guru](https://www.capterra.com/p/224830/Guru/)[4.85 (640)](https://www.capterra.com/p/224830/Guru/reviews/) vs [Helpjuice](https://www.capterra.com/p/130533/Helpjuice/)[4.71 (104)](https://www.capterra.com/p/130533/Helpjuice/reviews/) Contact vendor for pricing Price $120/month 4.8 Features 4.4 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/130533-224830/Helpjuice-vs-Guru) [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.55 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) vs [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.46 (778)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) $19/month Price $20/month 4.3 Features 4.5 4.6 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/132997-227102/Freshservice-vs-JIRA-Service-Management) [Guru](https://www.capterra.com/p/224830/Guru/)[4.85 (640)](https://www.capterra.com/p/224830/Guru/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,810)](https://www.capterra.com/p/61368/Salesforce/reviews/) Contact vendor for pricing Price $25/month 4.8 Features 4.4 4.8 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-224830/Salesforce-vs-Guru) [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.55 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) vs [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) $19/month Price $20/month 4.3 Features 4.5 4.6 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/132997-169505/Freshservice-vs-Zoho-Desk) [Guru](https://www.capterra.com/p/224830/Guru/)[4.85 (640)](https://www.capterra.com/p/224830/Guru/reviews/) vs [Workvivo](https://www.capterra.com/p/201794/Workvivo/)[4.65 (136)](https://www.capterra.com/p/201794/Workvivo/reviews/) Contact vendor for pricing Price $20000one time 4.8 Features 4.4 4.8 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/201794-224830/Workvivo-vs-Guru)