# Compare Freshservice vs Paperpile 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Freshservice and Paperpile based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/132997-233181/Freshservice-vs-Paperpile

---

# Freshservice vs Paperpile Features and Cost Comparison

Last updated March 23rd, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

FreshservicePaperpile2/4 selected

[Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.5 (683)](https://www.capterra.com/p/132997/Freshservice/reviews/)

[Paperpile](https://www.capterra.com/p/233181/Paperpile/)[4.8 (122)](https://www.capterra.com/p/233181/Paperpile/reviews/)

[## Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.5 (683)](https://www.capterra.com/p/132997/Freshservice/reviews/)

Starting Price

$29.00/month

Value-for-Money

4.4

Functionality

4.3

Ease of Use

4.6

Customer Service

4.5

Reviews Sentiment

Based on [683 reviews](#user-reviews)

Positive

644

Neutral

30

Negative

9

[## Paperpile](https://www.capterra.com/p/233181/Paperpile/)[4.8 (122)](https://www.capterra.com/p/233181/Paperpile/reviews/)

Starting Price

$2.99/month

Value-for-Money

4.7

Functionality

4.5

Ease of Use

4.7

Customer Service

4.7

Reviews Sentiment

Based on [122 reviews](#user-reviews)

Positive

120

Neutral

2

Negative

0

## Summary

* * *

Key features rated by users

Features selected based on 5,312 reviews from knowledge management software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

68%Fit

Missing features

Feature ratings

Knowledge Base Management

4.3

Content Management

3.8

Document Management

4.2

Communication Management

NA

Customizable Fields

4.0

\--%Fit

Missing features

Not enough reviews

Feature ratings

Knowledge Base Management

5.0

Content Management

4.6

Document Management

\--

Communication Management

NA

Customizable Fields

NA

User satisfaction

User satisfaction

4.5

User reviews[683](https://www.capterra.com/p/132997/Freshservice/reviews/)

Ease of use

4.6

Functionality

4.3

Value for money

4.4

Customer support

4.5

User satisfaction

4.8

User reviews[122](https://www.capterra.com/p/233181/Paperpile/reviews/)

Ease of use

4.7

Functionality

4.5

Value for money

4.7

Customer support

4.7

Price starts from

Price starts from

$29Per User, Per Month

-   Free version
-   Free trial

Price starts from

$2.99Flat Rate, Per Month

-   Free version
-   Free trial

Best for

Best for

Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform.

Best for

Not provided by vendor

## User reviews

Pros & cons

NO

Nathalie O.

Scrum Master IT

> "During my recent implementation, I leveraged its capabilities to build high-performance custom workflows that required precision and scalability. While..."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7095459)

AC

Ariel C.

Technical Support Analyst

> "The assets management is a little confusing and for some reason is not working great for all, but we have a MDM solution that manages all our devices,..."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7111443)

Praphul Kumar P.

Tech lead sr System Admin

> "It has helped improve operational efficiency, reduce turnaround time, and bring better structure to ticket and service request management. While there..."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113846)

DV

David V.

Customer Supoort Manager

> "The only thing I dislike is that depending on the license tier, it may be very limited on AI usage, API usage and a couple more features that are only..."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7111459)

LB

Lucas B.

IT Service Desk Analyst

> "Freshservice’s biggest strength, in my experience, is how effortlessly everything comes together in one clean, intuitive platform—its interface is easy..."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7098265)

LB

Lucas B.

IT Service Desk Analyst

> "Additionally, certain configuration options aren’t as flexible as you’d expect from an ITSM tool, so you occasionally run into moments where you have to..."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7098265)

BC

Brendan C.

Senior Solutions Engineer

> "There are great reporting features built-in as well, providing clean overviews of important KPI's like first-touch resolution, first response time, and..."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7079567)

MD

Mark D.

Director of Operations

> "I have been working with ITSM products long enough to remember local fat client interfaces and the web client experience is never as fast or consistent...."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7082783)

Stefan D.

Senior IT Tehnician

> "User-friendly interface, efficient ticket management, strong automation, and helpful integrations that streamline IT support tasks and improve team..."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113038)

CY

Chandresh Y.

AVP-IT

> "Additionally, users often cite limitations in customization, API rate caps, and occasional performance bottlenecks."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7111478)

CT

Cameron T.

IT Service Desk Analyst

> "FreshService has been great for our organisation and has been the backbone of our IT Service desk environment, allowing us to triage incidents and keep..."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7094565)

JC

Josh C.

Help Desk and System Admin

> "There are some minor ui issues, and running reports can be a hassle to get the data you are looking for."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7079621)

SD

Stefan D.

Senior System Analyst

> "The ticketing system is well organized, automation workflows are powerful, and the service catalog makes it simple for users to request services."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7111427)

BM

Bruno M.

VP IT

> "not sure how it will handle multiple groups and departments. How to segregate categories, etc based on groups."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113612)

DF

Dominique F.

Systems Administrator

> "The service catalog has been especially valuable since we can now standardize requests, apply approval workflows, and automate processes that were..."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7115320)

LS

Lumo S.

Systems Analyst

> "Reporting can be a bit rigid, and API/search behavior sometimes requires workarounds."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7118779)

RM

Rakesh M.

Senior IT Infra Executive

> "It provides a stable ITSM platform for managing incidents, service requests, and changes in a structured way."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7115673)

MS

Matt S.

Systems Administrator

> "The lack of customizability for certain things, such as templates."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7094559)

TE

Trajkovi E.

Principal Analyst

> "It streamlines IT service management by combining ticketing, automation, and reporting in a single platform."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7118803)

JC

Johnny C.

Support Engineer

> "It takes some time to learn how to use all the advanced features properly, so the learning curve is a bit steep for new users."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7079568)

ARS

Abdul Rehman S.

Director Information Technology - Service Delivery and Engineering

> "It has helped streamline our IT service management processes, improve efficiency through automation, and enhance visibility across operations."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7118062)

MO

Mark O.

Head of Managed Services

> "Integrations are not always clear, often rely on third parties (not clear how they are involved with your data either)."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113691)

MM

Mahesh M.

IT Security Engineer

> "Freshservice provides a well-structured ITSM platform with a clean UI and smooth ticket lifecycle management."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113394)

TG

Taylor G.

Head of Product

> "New accounts can easily get locked if API usage is high."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7086052)

AB

Aimé B.

Skol Brewery Limited

> "Clients can submit tickets through a simple portal, email, or service catalog without confusion, which reduces friction and increases adoption."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7103029)

BF

Brandon F.

Service Desk Supervisor

> "In particular, there were smaller percentages highlighted in green and/or red that didn't make any sense to me when adding different metrics to my..."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___6861159)

BC

Brayden C.

IT

> "Freshservice has been a reliable and intuitive ITSM tool for our team, streamlining tickets and automating workflows."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113396)

CK

Chris K.

Senior Director Global Ops and Support

> "We moved from a market-leader, which was cumbersome, expensive, and nearly impossible to manage without a large, dedicated team."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7111527)

EW

Evelyn W.

IT Assistant

> "Reports page lets you drag widgets, build charts fast, and the change‑calendar puts planned work neat on timeline"

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___6803820)

JS

Jeremy S.

IT Project Manager

> "Some bugs that cause annoying alerts to be generated."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7079524)

NO

Nathalie O.

Scrum Master IT

> "For any team looking to blend custom coding with modern automation, Freshservice provides a solid, dependable foundation."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7095459)

BM

Bruno M.

VP IT

> "I am unable to get a support person when having a question or needing help configuring."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113612)

MS

Mike S.

Sr. Application Analyst

> "Easy tracking of issues across various business sectors giving an easy to understand history of open issues and where they are in the development life..."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7082166)

SB

Shivraj B.

IT MANAGER

> "Agent responses are not coming while exporting the tickets."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7079571)

Praphul Kumar P.

Tech lead sr System Admin

> "Task and workflow management are strong, allowing me to streamline processes across different teams effectively."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113846)

MO

Mark O.

Head of Managed Services

> "The available licensing is not as flexible as other tools."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113691)

AM

Akil M.

Asst. Manager

> "The platform makes it easier to manage workloads, track issues, and ensure accountability across the team."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7119075)

JB

Joe B.

Desktop Support Engineer

> "Unfortunately, due to this, I haven't been able to get my managers to purchase it."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7079535)

DF

Dominique F.

Systems Administrator

> "Asset management is also a strong feature as it allows us to properly track our IT equipment lifecycle."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7115320)

EJ

Elvin J.

IT Manager

> "Category set up is always a tedious task, but not due to Freshservice."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7115661)

FA

Frank A.

Digital Services Manager

> "The connector apps are very useful - especially for asset matching to vendors warranty sites like with Dell."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7082306)

JF

Javier F.

Partners Responsible

> "Reporting features could be more robust, and it lacks some advanced customization options."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___6508286)

CC

Christian C.

IT Specialist

> "On a positive note, I appreciate the ability to use Single Sign-On (SSO) with our Microsoft products, as it makes me feel more secure."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7086042)

NB

Norman B.

Director Technology Strategy at TELUS

> "For small teams, some options may feel too advanced and are not always used."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7014939)

Stefan D.

Senior IT Tehnician

> "Positive experience; Freshservice simplifies IT service management, improves organization, and helps teams handle support requests more efficiently."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113038)

JB

Joe B.

Desktop Support Engineer

> "Sometimes I don't want to contact support..."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7079535)

DF

Dominique F.

Systems Administrator

> "It has improved accountability, response tracking, and overall service delivery within our IT department."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7115320)

PM

Phillip M.

ICT Support Officer

> "The Notification spam through the app is terrible, pinging each notification one at a time to the phone, which is especially annoying when it sends over..."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___5013674)

JYM

Jean-Yves M.

IT Manager

> "Freshservice is easy to customize and can be easily adjusted to the usage in many departments requesting task follow-up (IT, Human Ressources,..."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7085074)

MLL

Mei Leng L.

Business Analyst

> "The workflow very rigid do not robust enough for customer to configure to handle customize organization workflow do not have proper implementation..."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___4985992)

Anida P.

Graphic designer

> "The interface is intuitive, which helps streamline my daily workflow as a graphic designer."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7115614)

GP

Gabriel P.

It service manager

> "After being a client for years they are not open to negotiating license costs."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___6839838)

JM

Jorge M.

IT COORDINATOR

> "It has clearly improved how support requests are handled and has made IT service management more structured and efficient."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7079561)

TW

Tim W.

IT

> "Not good for inventory management, missing some features"

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___6622023)

NO

Nathalie O.

Scrum Master IT

> "Freshservice stands out as a robust ITSM solution that balances user-friendly design with deep technical flexibility."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7095459)

BD

Benjamin D.

Integration lead

> "Lack of integration with some of our other applications."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___6573500)

KB

Kenny B.

VP, IT

> "We can now better manage problems, requests, inventory, and change management which were tough initially."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7111452)

JTP

Joria Tolitz P.

IT Service Desk Administrator

> "We could not create a custom place holder that we can use on canned responses, workflow, etc."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___4979836)

JS

Jeremy S.

IT Project Manager

> "Entra integration was easy and it's great to have a system that can both build users, and import them automatically into Freshservice when created."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7079524)

VR

Verified Reviewer

Solutions Architect

> "It does it's job as a ticketing system and a KB for the support teams, but it isn't a system that you would be happy, or at least pleased, to work with."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___4723638)

SB

Shivraj B.

IT MANAGER

> "I’ve made many customizations based on our business requirements, which have been very beneficial for our company."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7079571)

KS

Karthic S.

IT Officer

> "account managers take a lot of time to respond and they dont talk directly they redirect you to customer service without even discussing about the..."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___4993763)

SD

Stefan D.

Senior IT Tehnician

> "It streamlined support workflows, improved response times, and made daily IT operations much easier to manage."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7115901)

SO

Seun O.

Snr System Analyst & Integrator

> "the inability to register certificates and certain operational activity"

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___4980044)

NE

Niels E.

IT Coordinator

> "The tool fits the needs of our organization, and allows our IT department to work efficiently."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7097203)

NG

Navaneeth G.

Associate Manager - IT

> "The customization options can be a bit overwhelming, especially for new users."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___4973777)

AL

Alexander L.

Senior Systems Administrator

> "Getting users to submit ticket is painless compared to our old Dynamics based in house ticketing tool."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7094649)

SA

Samuel A.

Software

> "Steep initial setup, complex rules management, and occasional performance hiccups."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___4825510)

MM

Mahesh M.

IT Security Engineer

> "The platform also integrates well with other tools, which helps maintain better visibility across IT operations."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113394)

MK

Micah K.

network administrator apprentice

> "mobile app doesn't have the same versatility the web version has, should be updated more frequently."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___4873004)

MP

Mili P.

Data Analyst-DBA

> "We’ve also received feedback from our staff that creating tickets now takes less time compared to the previous system, which they greatly appreciate."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7100483)

Sarah H.

System Administrator

> "I have not been able to determine whether or not it is possible for us to have parent portal sites that include kid pages, and the process of developing..."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___3586871)

MM

Mahesh M.

IT Security Engineer

> "It provides a reliable ITSM platform that simplifies incident management processes."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113394)

RP

Ron P.

Systems Administrator

> "The only cons are that there is some minor missing functionality with automation (for instance, automatically creating a new ticket based on the..."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___3865912)

LS

Lumo S.

Systems Analyst

> "Once configured well, it significantly improves team efficiency, visibility, and service quality across IT operations."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7118779)

YH

Youssef H.

disagner

> "I haven't been able to find out if it's feasible for us to have parent portal sites with kid pages, and creating these pages will require coding..."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___4573432)

CY

Chandresh Y.

AVP-IT

> "It empowers IT teams to be more efficient without drowning them in complexity a rare combination in ITSM platforms."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7111478)

GC

Geoff C.

Director of Information Services

> "Support is great for simple things, but really disappointing when you have specific issues to your configuration, each time you are educating their team..."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___3932151)

NT

Nate T.

Sr SysAdmin

> "great, we use it everyday and it also integrates with our cloud apps and slack chat well."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7117883)

OB

Olly B.

Senior IT Operations Specialist

> "Agent permissions are not granular enough to allow us to lock down the number of admins as much as we want"

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___3984900)

[View Reviews](https://www.capterra.com/p/132997/Freshservice/reviews/)

Sam W.

Staff Scientist

> "I reecently stumbled on a bug after Google updated - the Paperpile support team were really responsive, provided a work around and..."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___6176338)

MM

Michael M.

Graduate Student

> "Sometimes I forget about this so when I download metadata from Paperpile directly, the PDF does not come along with it and I have to..."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3041774)

Sam W.

Staff Scientist

> "I also love that it can change citation styles with pretty much a click of a button."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___6176338)

VR

Verified Reviewer

PhD student

> "The main issue is in organizing citations because users cannot upload a paper directly into a folder, so there is a risk of..."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030605)

DB

Denisse B.

Graduate Student

> "I save time citing and I can dedicate more time to organizing and expressing my ideas. With Paperpile I can focus on what matters in..."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3516892)

IW

Irene W.

PhD Candidate

> "In an opposite scenario, sometimes Paperpile is unable to add a paper to the library if you are only looking at the PDF web version..."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3058984)

HA

Hajime A.

postdoc

> "Paperpile enables them to organize their article-folders very easily and make their workspace simple."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3812763)

DH

Diler H.

PhD Candidate

> "Opening papers to annotate is quite slow and my computer has problems when too many Paperpile tabs are open."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3052514)

JG

Jessala G.

PhD Candidate

> "I can easily share content, I can add links to the literature on my notes and recall papers quickly, I am like the different ways of..."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030240)

LZ

Lisa Z.

Physician

> "It is hard to collaborate with others sometimes since they use other reference managers and can't edit the references (though..."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3031979)

MM

Michael M.

Graduate Student

> "It has helped me to organize my list of journal articles, organize and reorganize references while writing and submitting to..."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3041774)

KR

Katja R.

researcher

> "For some types if content, e.g., books, PDFs, the automated population system is less accurate."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3052509)

PK

Pat K.

Research Scientist

> "It downloads a reference database, provides intuitive in-text citation, flexible formatting of reference styles, and integration..."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039192)

MJ

Matthew J.

Group Leader

> "Tab management is also a little buggy -- new tabs sometimes open in odd places, not adjacent to the current tab."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039016)

TS

Travis S.

Associate Professor

> "The integration with google scholar makes it easy to import references into Paperpile and the auto syncing with the iOS app makes it..."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3052489)

SYS

Seyed Yahya S.

Postdoctoral Associate

> "The PDF files for IEEE papers are cannot be imported automatically, this is particularly hurting STEM researchers."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030526)

DB

Denisse B.

Graduate Student

> "I love how easy it is to collect all my papers while looking for more information and allowing me to site them when I need them."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3516892)

IW

Irene W.

PhD Candidate

> "The PDF is not always attached to the Paperpile entry, especially if you have to go through a paywall to access an article."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3058984)

JC

John C.

Academic

> "Its ability to add new papers (e.g., automatically pull papers from Google Scholar) is pretty good, better than competitor's..."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030335)

OM

Oliver M.

Research Associate

> "Paperpile also lacks ready/easy means to modify existing citation styles to correct punctuation issues."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3056604)

OM

Oliver M.

Research Associate

> "Ease of use for "official" features, Google ecosystem integration, collaboration allowing sharing of reference collections, hosting..."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3056604)

CF

Christina F.

Postdoctoral Fellow

> "When it comes to actually creating a bibliography, I have had more issues with citations actually being correct with Paperpile than..."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030330)

MJ

Matthew J.

Group Leader

> "I've used other softwares in the past -- both stand-alone (Papers) and browser-integrated (Zotero, Mendeley) -- and Paperpile beats..."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039016)

TL

Tianyu L.

Student

> "I also don’t like the dark mode on the google chrome because it doesn’t work, although it works on IOS app."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039325)

Rachel S.

Researcher

> "Organize, search, and capture citations with chrome plugins makes paperpile my fav citation software."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030266)

CYC

Chang-Yu C.

PhD student

> "To sidestep this problem, I have to log out all my account and log in again just to update my bibliography."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030245)

AC

Alex C.

Grad Student

> "Tags are a big differentiator for me because it keeps everything in place while being able to search via multiple tags at the same..."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039183)

LZ

Lisa Z.

Physician

> "Once, it stopped working and just gave me errors for all of the references and I had to go through and re-enter all of the..."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3031979)

SN

Sarah N.

Clinical Program Manager

> "i also like the feature where you can highlight the title and copy and paste it turns it into a full citation."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030416)

LL

Liping L.

Graduate

> "However, even after using vpn, it fails to download papers directly in the paperpile."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039281)

DZ

David Z.

Graduate Student

> "Native to the cloud by design, it is something that I can take anywhere, access on any device, and use in all of my editing routines."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3052971)

DD

Deanne D.

Senior Science Coordinator

> "Managing the references, bibliography, and collections of publications would be a nightmare without Paperpile."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039223)

AG

Alissa G.

Graduate Researcher

> "I use Google Drive for my cloud storage, and it's incredibly convenient to have all of my PDFs clearly labeled and easily findable."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030386)

AZ

Aly Z.

Student

> "Cannot rotate pages when viewing PDFs in Paperpile."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039521)

CYC

Chang-Yu C.

PhD student

> "I am a heavy google suite user, so the Paperpile UI integration with chrome and google doc perfectly fits my need."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030245)

BW

Bjorn W.

Assistant Professor

> "Collaborative annotations has been a “coming soon” feature for a while, and development is overall pretty slow."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039021)

RT

Rebecca T.

Graduate student

> "Really like how easy it is to add papers to your library on Paperpile straight from the browser, as well as the Google Docs plug in..."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030342)

AS

Alexandra S.

Doctor

> "Can’t query folders and labels in complex way."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039433)

RF

Rafael F.

Graduate Student

> "This software integrates so tightly into punned and google scholar and makes getting the PDFs and supplemental data into an easy to..."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3045140)

JC

John C.

Academic

> "The iPad version is not as robust in adding new papers."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030335)

MJ

Matthew J.

Group Leader

> "In particular, the ease with which I can add citations and PDFs from any webpage to my library on the fly is great."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039016)

DF

Daniel F.

Graduate Student

> "In research, we read many papers, but the other management systems I used (or were given for free) were so old and confusing to use..."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030379)

RB

Rena B.

Research Scientist

> "The process of citing sources and storing them has been streamlined for me in my research which saves time and money."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3060326)

SS

Saima S.

Science writer

> "Sometimes it doesn't perform as well with websites as it does with journal articles."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3061629)

TM

Tianyou M.

PhD

> "I can use my paperpile on multiple devices and they can sync everything for me"

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3069930)

CYC

Chang-Yu C.

PhD student

> "This was annoying because I usually keep two google account active, one for work and another for personal use."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030245)

AK

Ari K.

Research Scientist

> "The best parts of paperpile are its ability to import and organize papers."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039022)

Courtney C.

Postdoctoral Researcher

> "I have had some difficulty with Paperpile updates and functionality in Word."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3052704)

MW

Matthew W.

Assistant Professor

> "It's also well-integrated with all of the word processing softwares I use (Overleaf, Google Docs, and Word)."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030560)

JG

Jessala G.

PhD Candidate

> "The annotation feature is glitchy and limited."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030240)

RT

Rebecca T.

Graduate student

> "Papers save as PDFs to the associated Google account which is nice as it saves space on your main drive. "

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030342)

CF

Celia F.

PhD Candidate

> "I find the system of file organization a bit clunky."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030823)

Courtney C.

Postdoctoral Researcher

> "We regularly use the Google Doc add-on and the shared Paperpile folder feature."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3052704)

JL

Jenna L.

Veterinary neurologist

> "Sometimes journal articles will not be uploaded completely."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3035263)

MD

Marc D.

Graduate Student Researcher

> "Efficient and clear user interface allows for quick retrieval of information and in-depth analysis."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3034685)

CL

Catherine L.

Research Associate

> "We used Mendaley before and it has glitches."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3032720)

ES

Elissa S.

Graduate Student

> "Paperpile integrates wonderfully with Google docs, allowing easy use for managing citations."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039109)

DD

Deanne D.

Senior Science Coordinator

> "It has caused confusion with my co-editors and I always have to explain it."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039223)

CF

Christina F.

Postdoctoral Fellow

> "I definitely find it to be the least clunky citation management system in terms of finding, saving, and reading papers."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030330)

CJ

Chris J.

Student

> "It is difficult to collaborate with colleagues."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039011)

SC

Shawn C.

Graduate Student

> "Much less glitchy than other programs and imports paper metadata with much fewer errors compared to other commonly used software."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039293)

QW

Qing W.

Software Engineer

> "This is not well represented offline."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039246)

SR

Sherin R.

Fellow

> "Also love how seamlessly it can save citations, and download the pdf from the journal page w one click."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3031310)

JT

John T.

PhD student

> "Nothing stands out as something I would like to change."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3038979)

RT

Rebecca T.

Graduate student

> "Lots of tools for organization within the system, where you can organize by project."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030342)

JT

Jessica T.

Graduate Associate/PhD Candidate

> "This is understandable, but probably the only slightly annoying thing I might think of."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039172)

SM

Sitapriya M.

Post-doctoral Research Associate

> "Paperpile helps you tag all those interesting papers without having to worry about finding a tab later!"

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3052991)

CL

Catherine L.

Research Associate

> "The paper search is horrible!"

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3032720)

EC

Eric C.

Professor

> "As an academic using it to write papers and keep track of my papers it has been great."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3052248)

JF

Justin F.

Professor

> "tricky"

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030538)

[View Reviews](https://www.capterra.com/p/233181/Paperpile/reviews/)

## User interface

4.53 (683)

No images or videos  
provided by vendor

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

Activity Dashboard

150

Important

Activity Tracking

120

Important

Freshservice

Top features

31/38

-   Access Controls/Permissions
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Calendar Management
-   Catalog Management
-   Collaboration Tools
-   Commenting/Notes
-   Communication Management
-   Content Library
-   Content Management
-   Customizable Branding
-   Customizable Fields
-   Customizable Reports
-   Customizable Templates
-   Data Import/Export
-   Decision Support
-   Discussions/Forums
-   Document Management
-   Drag & Drop
-   Full Text Search
-   Generative AI
-   Knowledge Base Management
-   Live Chat
-   Multi-Language
-   Reporting & Statistics
-   Self Service Portal
-   Single Sign On
-   Social Media Integration
-   SSL Security
-   Surveys & Feedback
-   Tagging
-   Text Editing
-   Third-Party Integrations
-   Widgets
-   Workflow Management

[See all features](https://www.capterra.com/p/132997/Freshservice/#features)

Paperpile

10/38

-   Access Controls/Permissions
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Calendar Management
-   Catalog Management
-   Collaboration Tools
-   Commenting/Notes
-   Communication Management
-   Content Library
-   Content Management
-   Customizable Branding
-   Customizable Fields
-   Customizable Reports
-   Customizable Templates
-   Data Import/Export
-   Decision Support
-   Discussions/Forums
-   Document Management
-   Drag & Drop
-   Full Text Search
-   Generative AI
-   Knowledge Base Management
-   Live Chat
-   Multi-Language
-   Reporting & Statistics
-   Self Service Portal
-   Single Sign On
-   Social Media Integration
-   SSL Security
-   Surveys & Feedback
-   Tagging
-   Text Editing
-   Third-Party Integrations
-   Widgets
-   Workflow Management

[See all features](https://www.capterra.com/p/233181/Paperpile/#features)

### Recognition

No recognitions have been awarded to Freshservice

No recognitions have been awarded to Paperpile

### Deployment & support

Freshservice

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Paperpile

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Freshservice

-   By Freshworks
-   Located in United States
-   Founded in 2011

Paperpile

-   By Paperpile
-   Located in United States
-   Founded in

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