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Freshservice vs Invgate Asset Management: Which is a better fit?

Updated on December 1st, 2024
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Summary
Key features rated by users
Features selected based on 2,459 reviews from IT Asset Management users.
% Fit
High performer
Feature ratings
Inventory Management
4.0
Asset Tracking
3.9
Support Ticket Management
4.7
Reporting/Analytics
4.2
Alerts/Notifications
4.2
% Fit
Missing features
Not enough reviews
Feature ratings
Inventory Management
4.6
Asset Tracking
4.4
Support Ticket Management
NA
Reporting/Analytics
3.8
Alerts/Notifications
4.2
User satisfaction
4.5
User reviews590
Ease of use
4.5
Functionality
4.3
Value for money
4.4
Customer support
4.6
4.4
User reviews14
Ease of use
4.5
Functionality
4.3
Value for money
4.4
Customer support
4.1
Price starts from
/user
Monthly subscription
Free version
Free trial
--
Not provided by vendor
Free version
Free trial
Best for

Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations.

Medium and large organizations. Private enterprises, Government Agencies, Non-Profit Organizations, and Educational Institutions rely on InvGate Insight on a daily basis to meet their ITAM needs.

User reviews
pros & cons
1 / 4
View Reviews
Not enough reviews
View Reviews
Video reviews
video-78d1229a-3e46-4293-7538-08d87f8b69ee
Brad T
Application Support Manager
4.0

Brad T.: Hi, I'm Brad. I'm the application support manager in higher education and I rate Freshservice four out of five. So there is a couple of different software options I was looking for in my use case. So the biggest thing, I was looking for an ITSM tool with good CMDB capabilities. And so I looked at Zendesk, also at Freshdesk, that's by the same company that makes Freshservice. And landed on Freshservice because they had the CMDB component that I was looking for. So, there's two deciding factors that made me go with Freshservice for the use case that we had. One, it was ITIL-based. And so, it has incident management, change management, problem management, and release management, with good workflows built in. And of course, the CMDB to get a good inventory of our environment. The integration of rolling out for a service for our company was really easy, especially because it's a SaaS. It's just, you pick your domain name and it's ready to go out of the box. And with being able to integrate with active directory to do single sign-on through LDAP, made it even easier for our team to adopt. The best advice I could give anyone that's looking for an ITSM platform like Freshservice, is to evaluate the use cases and what you're solving for. So, if your workflows and processes are ITIL-based, which I would highly recommend anyone that's not using the ITIL structure. For a service that's out of the box, just ready to go, totally ITIL structured. And I highly recommend it. Especially if you're looking for a SaaS with little to no overhead on maintenance. So you don't have to have your own server to host it or anything. It's just pay per seat, per month and you're good to go.

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132997 video thumbnail}
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Freshservice

13/38
  • Alerts/Notifications
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Barcode/Ticket Scanning
  • Change Management
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Customizable Forms
  • Customizable Reports
  • Data Visualization
  • Email Management
  • Incident Management
  • Inventory Management
  • Maintenance Management
  • Monitoring
  • Problem Management
  • Procurement Management
  • Requisition Management
  • Supplier Management
  • Support Ticket Management
  • Task Management
  • User Management
  • Access Controls/Permissions
  • Activity Dashboard
  • API
  • Customizable Branding
  • Customizable Fields
  • Data Import/Export
  • Knowledge Base Management
  • Prioritization
  • Reporting/Analytics
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Third-Party Integrations
  • Workflow Management
See All features
Hide IT Asset Management Software Features -

Invgate Asset Management

Top Features
14/38
Show IT Asset Management Software Features +
Freshservice
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Invgate Asset Management
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Freshservice
  • By Freshworks
  • Located in United States
  • Founded in 2011
Invgate Asset Management
  • By InvGate
  • Located in United States
  • Founded in 2004
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