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Freshservice vs Planview Portfolios: Which is a better fit?

Updated on February 9th, 2025
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Summary
Key features rated by users
Features selected based on 2,851 reviews from IT Management users.
% Fit
Missing features
Feature ratings
Server Monitoring
NA
Patch Management
4.0
Task Management
3.8
Real-Time Monitoring
4.7
Real-Time Notifications
NA
% Fit
Missing features
Not enough reviews
Feature ratings
Server Monitoring
NA
Patch Management
NA
Task Management
4.3
Real-Time Monitoring
NA
Real-Time Notifications
5.0
User satisfaction
4.5
User reviews595
Ease of use
4.5
Functionality
4.3
Value for money
4.4
Customer support
4.5
4.0
User reviews16
Ease of use
3.6
Functionality
4.0
Value for money
3.8
Customer support
4.3
Price starts from
/user
Monthly subscription
Free version
Free trial
--
Yearly subscription
Free version
Free trial
Best for

Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations.

Planview Enterprise One enables EPMO and strategic planning leaders to drive on-strategy delivery at speed using robust strategic portfolio planning and delivery management capabilities.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
video-78d1229a-3e46-4293-7538-08d87f8b69ee
Brad T
Application Support Manager
4.0

Brad T.: Hi, I'm Brad. I'm the application support manager in higher education and I rate Freshservice four out of five. So there is a couple of different software options I was looking for in my use case. So the biggest thing, I was looking for an ITSM tool with good CMDB capabilities. And so I looked at Zendesk, also at Freshdesk, that's by the same company that makes Freshservice. And landed on Freshservice because they had the CMDB component that I was looking for. So, there's two deciding factors that made me go with Freshservice for the use case that we had. One, it was ITIL-based. And so, it has incident management, change management, problem management, and release management, with good workflows built in. And of course, the CMDB to get a good inventory of our environment. The integration of rolling out for a service for our company was really easy, especially because it's a SaaS. It's just, you pick your domain name and it's ready to go out of the box. And with being able to integrate with active directory to do single sign-on through LDAP, made it even easier for our team to adopt. The best advice I could give anyone that's looking for an ITSM platform like Freshservice, is to evaluate the use cases and what you're solving for. So, if your workflows and processes are ITIL-based, which I would highly recommend anyone that's not using the ITIL structure. For a service that's out of the box, just ready to go, totally ITIL structured. And I highly recommend it. Especially if you're looking for a SaaS with little to no overhead on maintenance. So you don't have to have your own server to host it or anything. It's just pay per seat, per month and you're good to go.

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Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Access Controls/Permissions
207
Important
Activity Tracking
388
Important

Freshservice

Top Features
25/32
  • Capacity Management
  • Event Logs
  • IT Reporting
  • Real-Time Notifications
  • Security Tools
  • Server Monitoring
  • Single Sign On
  • Access Controls/Permissions
  • Activity Tracking
  • Alerts/Notifications
  • API
  • Audit Trail
  • Compliance Management
  • Configuration Management
  • Dashboard
  • Data Import/Export
  • Incident Management
  • Issue Auditing
  • IT Asset Management
  • IT Asset Tracking
  • Knowledge Management
  • License Management
  • Maintenance Scheduling
  • Patch Management
  • Real-Time Monitoring
  • Remote Access/Control
  • Remote Monitoring & Management
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Task Management
  • Third-Party Integrations
  • Ticket Management
See All features
Hide IT Management Software Features -

Planview Portfolios

10/32
Show IT Management Software Features +
Freshservice
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Planview Portfolios
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Freshservice
  • By Freshworks
  • Located in United States
  • Founded in 2011
Planview Portfolios
  • By Planview
  • Located in United States
  • Founded in 2000
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