# Compare Freshservice vs LogMeIn Resolve 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Freshservice and LogMeIn Resolve based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/132997-249584/Freshservice-vs-GoTo-Resolve

---

# Freshservice vs LogMeIn Resolve Features and Cost Comparison

Last updated July 2nd, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

FreshserviceLogMeIn Resolve2/4 selected

[Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.5 (753)](https://www.capterra.com/p/132997/Freshservice/reviews/)

[LogMeIn Resolve](https://www.capterra.com/p/249584/GoTo-Resolve/)[4.4 (214)](https://www.capterra.com/p/249584/GoTo-Resolve/reviews/)

[## Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.5 (753)](https://www.capterra.com/p/132997/Freshservice/reviews/)

Starting Price

$19.00/month

Value-for-Money

4.4

Functionality

4.3

Ease of Use

4.6

Customer Service

4.6

Reviews Sentiment

NO

Based on [753 reviews](#user-reviews)

Positive

713

Neutral

31

Negative

9

[## LogMeIn Resolve](https://www.capterra.com/p/249584/GoTo-Resolve/)[4.4 (214)](https://www.capterra.com/p/249584/GoTo-Resolve/reviews/)

Starting Price

$29.00/month

Value-for-Money

4.3

Functionality

4.4

Ease of Use

4.5

Customer Service

4.2

Reviews Sentiment

Based on [214 reviews](#user-reviews)

Positive

192

Neutral

16

Negative

6

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## Summary

* * *

Key features rated by users

Features selected based on 4,309 reviews from help desk software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

78%Fit

High performer

Feature ratings

Ticket Management

4.7

Real-Time Notifications

4.7

Customizable Fields

4.2

Third-Party Integrations

3.7

Performance Metrics

4.0

60%Fit

Missing features

Feature ratings

Ticket Management

4.0

Real-Time Notifications

4.2

Customizable Fields

4.0

Third-Party Integrations

NA

Performance Metrics

NA

User satisfaction

User satisfaction

4.5

User reviews[753](https://www.capterra.com/p/132997/Freshservice/reviews/)

Ease of use

4.6

Functionality

4.3

Value for money

4.4

Customer support

4.6

User satisfaction

4.4

User reviews[214](https://www.capterra.com/p/249584/GoTo-Resolve/reviews/)

Ease of use

4.5

Functionality

4.4

Value for money

4.3

Customer support

4.2

Price starts from

Price starts from

$19Per User, Per Month

-   Free version
-   Free trial

Price starts from

$29Flat Rate, Per Month

-   Free version
-   Free trial

Best for

Best for

Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform.

Best for

IT professionals and MSPs in upper midmarket and enterprise organizations managing endpoint security, compliance, remote support, and helpdesk operations.

## User reviews

Pros & cons

NO

Nathalie O.

Scrum Master IT

> "During my recent implementation, I leveraged its capabilities to build high-performance custom workflows that required precision and scalability. While the platform offers..."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7095459)

AC

Ariel C.

Technical Support Analyst

> "The assets management is a little confusing and for some reason is not working great for all, but we have a MDM solution that manages all our devices, and because of that maybe..."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7111443)

AD

Akshay D.

IT Manager

> "Freshservice offers a clean UI, powerful ticketing system, automation workflows, asset management, and strong integration support."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7165264)

DV

David V.

Customer Supoort Manager

> "The only thing I dislike is that depending on the license tier, it may be very limited on AI usage, API usage and a couple more features that are only available in higher..."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7111459)

AD

Akshay D.

IT Manager

> "It helps streamline IT support processes, improves team collaboration, and provides detailed reporting for tracking SLA compliance and service performance."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7165264)

WS

Wilben S.

Cloud Engineer

> "Additionally, for me, it lacks some functionalities like the SLA reset timer, because I tend to breach the SLA, especially when the ticket is only forwarded."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7156605)

AD

Akshay D.

IT Manager

> "It helps streamline support operations, improve response times, and maintain service quality through SLA management and reporting. While there are some limitations around..."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7165264)

LB

Lucas B.

IT Service Desk Analyst

> "Additionally, certain configuration options aren’t as flexible as you’d expect from an ITSM tool, so you occasionally run into moments where you have to adapt your process to..."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7098265)

Praphul Kumar P.

Tech lead sr System Admin

> "It has helped improve operational efficiency, reduce turnaround time, and bring better structure to ticket and service request management. While there are areas for..."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113846)

DM

Deepak M.

Design Engineer

> "The UI can feel laggy at times, and navigating across the platform can be overwhelming due to the large number of options and modules."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7166362)

AD

Akshay D.

IT Manager

> "The platform provides a comprehensive IT service management solution with an intuitive interface, efficient ticket management, automation capabilities, and asset tracking..."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7165264)

DK

Deep K.

Marketing Manager

> "Advanced customization is less flexible than expected; tailoring reports to non-standard data points often requires workarounds."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7157349)

LB

Lucas B.

IT Service Desk Analyst

> "Freshservice’s biggest strength, in my experience, is how effortlessly everything comes together in one clean, intuitive platform—its interface is easy to navigate, automation..."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7098265)

SN

Suresh N.

Government Consultant

> "Advanced reporting and analytics are less intuitive than expected and the ai in use for the platform is very less and can be outdated in future."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7176648)

Jason F.

Service Desk Manager

> "The built-in analytics tools allow you to create customized dashboards and reporting for strategic planning on operational metrics."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7158814)

AM

Ajay M.

Technical Architect

> "Also, the mobile app feels a bit clunky compared to the desktop version, especially when trying to update tickets on the go."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7178644)

AD

Akshay D.

Devops Engineer

> "The ticketing system is efficient and intuitive, and features like automation rules, SLA management, and a self-service portal help streamline support workflows significantly."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7145527)

MD

Mark D.

Director of Operations

> "I have been working with ITSM products long enough to remember local fat client interfaces and the web client experience is never as fast or consistent. "

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7082783)

PG

Princy G.

Social Media Specialist

> "I also appreciate the customization options, detailed reporting, asset management capabilities, and the clean, modern interface that simplifies daily operations."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7159785)

CY

Chandresh Y.

AVP-IT

> "Additionally, users often cite limitations in customization, API rate caps, and occasional performance bottlenecks."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7111478)

SB

Sakshi B.

Senior analyst

> "Tracking laptops, software, and other equipment alongside incidents helped our team understand recurring issues and maintain accurate inventory records without relying on..."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7176825)

AT

Arun T.

Analyst

> "SLA management is painful as the reporting, monitoring and analytics are very basic and it would have been better like IT management software."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7179509)

MI

Marika I.

Service Desk Lead

> "I also appreciate the new AI capabilities, especially the AI-generated email responses, which help improve response time, consistency, and overall productivity for Service Desk..."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7151228)

LF

Lex F.

Platform Admin

> "no access to back-end tables if the functionality is not available, there is no way for customization. "

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7151209)

BC

Brendan C.

Senior Solutions Engineer

> "There are great reporting features built-in as well, providing clean overviews of important KPI's like first-touch resolution, first response time, and time to resolution."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7079567)

JC

Josh C.

Help Desk and System Admin

> "There are some minor ui issues, and running reports can be a hassle to get the data you are looking for."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7079621)

AM

Ajay M.

Technical Architect

> "Asset management is another strong point for us, being able to track hardware/software assets alongside tickets in one place instead of juggling separate spreadsheets has made..."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7178644)

MJ

Mayank J.

Global IT Service Delivery Manager

> "In case you want to review specific agent availability for a day (with auto assignment on), you can't do that."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7154377)

CT

Cameron T.

IT Service Desk Analyst

> "FreshService has been great for our organisation and has been the backbone of our IT Service desk environment, allowing us to triage incidents and keep track of requests..."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7094565)

BM

Bruno M.

VP IT

> "not sure how it will handle multiple groups and departments. How to segregate categories, etc based on groups."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113612)

RA

Rajesh A.

Project manager

> "We use Freshservice for managing internal support tickets, and I feel it is very simple and efficient for tracking, managing, and closing requests."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7155860)

ST

Sean T.

Director of Cloud Infrastructure and Operations

> "The only negative that I've experienced has been with being able to develop my own dashboards to call out the information that is important for my role."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7151427)

SD

Stefan D.

Senior System Analyst

> "The ticketing system is well organized, automation workflows are powerful, and the service catalog makes it simple for users to request services."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7111427)

WM

William M.

IT Technician - Process Improvement

> "Malfunctioning features, outdated documentation, unclear access to specific items."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7153899)

RB

Rajneesh B.

Senior ITSM Consultant

> "Making an agent group restricted is much loved by ‘Finance’, ‘Payroll’, ‘People & Culture’, as the restricted feature ensures tickets from these departments are only visible to..."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7151898)

CR

Carlos R.

Systems Engineer

> "The amount of runs that are needed to get a simple action to accomplished is too much for the medium and small size organizations."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7152781)

JK

Justin K.

Director Of Support and Data Center Operations

> "Having our knowledge base articles, ticketing system, project management, and asset tracking all integrated into one centralized platform is incredibly convenient."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7154517)

DF

Deste F.

IT HelpDesk

> "Additionally, some integrations require extra setup effort or paid tiers, which can impact overall value."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7121021)

DF

Dominique F.

Systems Administrator

> "The service catalog has been especially valuable since we can now standardize requests, apply approval workflows, and automate processes that were previously handled manually."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7115320)

BK

Bhagyesh K.

java backend developer

> "Workflows can become confusing and difficult to manage as requirements become more complex and sometimes it get frustrating."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7172950)

KG

Kevan G.

Software enginner

> "The platform is user-friendly, reliable, and helps streamline workflows. While there are a few areas for improvement, especially in reporting and pricing flexibility, it..."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7145531)

LS

Lumo S.

Systems Analyst

> "Reporting can be a bit rigid, and API/search behavior sometimes requires workarounds."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7118779)

DB

Denis B.

IT Service Manager

> "Asset management, service catalog, and automation features work well together and allow us to standardize processes that were previously handled manually."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7165331)

MS

Matt S.

Systems Administrator

> "The lack of customizability for certain things, such as templates."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7094559)

AT

Adam T.

Team Lead

> "This has reduced manual effort and allowed the team to focus more on higher-value technical work, aligning with our broader goal of improving efficiency and service quality"

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7154579)

JC

Johnny C.

Support Engineer

> "It takes some time to learn how to use all the advanced features properly, so the learning curve is a bit steep for new users."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7079568)

SS

Shubham S.

Sr. Network Engineer

> "From a network support side, it helps in maintaining proper records and makes coordination easier when multiple teams are involved. Once everything is set, it runs smoothly."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7124852)

MO

Mark O.

Head of Managed Services

> "Integrations are not always clear, often rely on third parties (not clear how they are involved with your data either)."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113691)

AD

Akshay D.

Devops Engineer

> "On the analytics side, it offers useful but somewhat basic reporting, which works well for standard operational tracking but may require workarounds for advanced reporting..."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7145527)

TG

Taylor G.

Head of Product

> "New accounts can easily get locked if API usage is high."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7086052)

RM

Rakesh M.

Senior IT Infra Executive

> "It provides a stable ITSM platform for managing incidents, service requests, and changes in a structured way."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7115673)

MJ

Mayank J.

Global IT Service Delivery Manager

> "major feature missing is - you cant fetch report of Agent availability."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7154377)

AD

Akshay D.

Devops Engineer

> "Overall, Freshservice is a strong, easy-to-use ITSM solution best suited for teams that value speed of implementation, simplicity, and automation, rather than deep..."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7145527)

BF

Brandon F.

Service Desk Supervisor

> "In particular, there were smaller percentages highlighted in green and/or red that didn't make any sense to me when adding different metrics to my report."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___6861159)

TZ

Tarik Z.

IT

> "It has helped streamline incident management, improve SLA compliance, and enhance team productivity. While there are some areas for improvement, it remains a strong choice for..."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7122927)

CK

Chris K.

Senior Director Global Ops and Support

> "We moved from a market-leader, which was cumbersome, expensive, and nearly impossible to manage without a large, dedicated team."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7111527)

EG

Erin G.

Director of IT

> "We also appreciate having asset management, onboarding journeys, project management, and automation tools all in one place rather than managing multiple systems."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7153853)

LF

Lex F.

Platform Admin

> "Last year, I have rated Freshservice with below expectation ratings due to restricted platform customization. "

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7151209)

DB

Denis B.

IT Service Manager

> "The Workflow Automator is powerful enough to handle complex approval and provisioning scenarios without requiring custom development in most cases."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7165331)

AM

Ajay M.

Technical Architect

> "Mobile app is a bit clunky too when you're trying to update something quickly on the go."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7178644)

EG

Erin G.

Director of IT

> "The ticketing system is by far the strongest aspect of the product and has been flexible enough for us to customize around our environment and workflows."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7153853)

JS

Jeremy S.

IT Project Manager

> "Some bugs that cause annoying alerts to be generated."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7079524)

AC

Ajay C.

EUS Engineer

> "From a support engineer point of view, it improves response time and makes tracking easier. Once everything is configured properly, it becomes part of the daily workflow..."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7121029)

BM

Bruno M.

VP IT

> "I am unable to get a support person when having a question or needing help configuring."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113612)

TE

Trajkovi E.

Principal Analyst

> "It streamlines IT service management by combining ticketing, automation, and reporting in a single platform."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7118803)

CR

Carlos R.

Systems Engineer

> "Certain 3rd party connectors (Workday) are cost prohibitive to adopt. "

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7152781)

MB

Maki B.

Local HR

> "The platform is intuitive, reducing onboarding time, while still offering solid automation for ticketing, SLAs, and workflows."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7121028)

MI

Marika I.

Service Desk Lead

> "Currently, this option seems limited or not easily accessible within Analytics."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7151228)

ARS

Abdul Rehman S.

Director Information Technology - Service Delivery and Engineering

> "It has helped streamline our IT service management processes, improve efficiency through automation, and enhance visibility across operations."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7118062)

BV

Brad V.

Professional Services Consultant

> "I've configured other ITSM platforms and have found them much more confusing and complicated."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7151171)

EG

Erin G.

Director of IT

> "Compared to other ticketing platforms we’ve used in the past, Freshservice has been much more open to customer feedback and willing to improve the platform over time. While..."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7153853)

SB

Shivraj B.

IT MANAGER

> "Agent responses are not coming while exporting the tickets."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7079571)

PG

Princy G.

Social Media Specialist

> "Its intuitive design allowed our team to adopt the system quickly, while automation features streamlined repetitive tasks and improved productivity."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7159785)

MO

Mark O.

Head of Managed Services

> "The available licensing is not as flexible as other tools."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113691)

MM

Mahesh M.

IT Security Engineer

> "Freshservice provides a well-structured ITSM platform with a clean UI and smooth ticket lifecycle management."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113394)

JK

Justin K.

Director Of Support and Data Center Operations

> "Formatting the knowledge base articles can be a little rough."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7154517)

JC

Jeff C.

IT Assistant Manager

> "I especially appreciated how responsive and reliable the platform is, along with the flexibility to customize workflows and reporting based on business needs."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7151170)

JB

Joe B.

Desktop Support Engineer

> "Unfortunately, due to this, I haven't been able to get my managers to purchase it."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7079535)

IO

Ifediora O.

CMDB Manager

> "My overall experience with Freshservice has been positive, particularly in terms of usability, flexibility, ticket management, customer support, and cost-effectiveness for IT..."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7153912)

EJ

Elvin J.

IT Manager

> "Category set up is always a tedious task, but not due to Freshservice."

[See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7115661)

[View Reviews](https://www.capterra.com/p/132997/Freshservice/reviews/)

Mai M.

Managing Director

> "It's been a super powerful tool for our team to use with all clients across the country."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___7120409)

TB

Tonia B.

Director of IT

> "It often resolves to websites outside of the US and is blocked by the system"

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___6802591)

AN

Alex N.

System Analysis

> "Having information such as what operating system a computer is running, who is currently logged in, and what the computers..."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___6066810)

MT

Mark T.

Owner

> "Poor Apple device support."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___6652452)

AN

Alex N.

System Analysis

> "GoTo Resolve offers me a lot of tools to manage our company's IT resources and provide real time support to our users."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___6066810)

PM

Paul M.

IT System Administrator

> "Sometimes it's worked, but then other times, I couldn't even log in because the end-user was asked to enter credentials in..."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___6014488)

RS

Raj S.

President

> "It's intuitive interface and robust file transfers are impressive making it easy to use even for novices."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___6796851)

AN

Alex N.

System Analysis

> "The GoTo Resolve client handles users changing poorly which is usually when the client crashes."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___6066810)

AN

Alex N.

System Analysis

> "I was very easily able to get it to run on my smart phone allowing me to quickly solve a IT issue at work while in the..."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___6066810)

SR

Sarah R.

I.t. technician

> "The only thing I don't like is that if I switch users on the computer I am connected to sometimes I have to disconnect and..."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___3729534)

MT

Mark T.

Owner

> "Love the mobile device management option"

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___6652452)

PM

Paul M.

IT System Administrator

> "Not being able to remote into an end-user's system while they were having a problem."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___6014488)

NS

Nikhil S.

Application Development Analyst

> "GoTo Resolve's ticketing system is highly effective."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___6637939)

IF

Ian F.

IT Specialist

> "Specifically on Mac, some users need to change the accessibility settings for GoTo in the systems settings, but they do not..."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4786012)

JB

Jeremy B.

Csr

> "I have been using this app for 2 months and it has been easy to use with my cell and the computer app"

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___6520191)

SB

Steve B.

Director

> "We have also found that the product is not as stable as GTA and often times out a session or fails to connect, for no..."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4849352)

MT

Marek T.

CEO

> "The integration with knowledge base articles facilitated quick access to relevant information, enabling efficient issue..."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4825144)

SB

Steve B.

Director

> "The inability to allow multiple support staff to join the same Unattended Session."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4849352)

HC

Haresh C.

Warehouse Executive

> "It provides quick resolution to respective ticket by number of features like remote acccess, screen sharing, chatting etc."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4477884)

AS

Ankit S.

Applications Engineer

> "software's user interface is too simplistic and lacking in advanced features."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4763690)

AS

Ankit S.

Applications Engineer

> "The software is built on Citrix's secure, high-performance infrastructure, ensuring that support sessions are fast, stable,..."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4763690)

MS

Mike S.

IT Administrator

> "It's not easy to configure, the ticket system is iffy at best and they don't even know how to help you configure it..."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4873101)

DR

Dwight R.

IT

> "The remote session aspect seems to run well and it is easy to elevate the session as an admin, switch between monitors, and..."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4779982)

Azizah A.

Office Management

> "Recently, this issue has become increasingly challenging, and after months of attempting to rectify it, we've decided to..."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___3823314)

JT

Jason T.

Implementation Specialist

> "I like how we can transfer files, so a customer can send me files, or I can send to them."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4767464)

MS

Mike S.

IT Administrator

> "First time failed, support couldn't get us past step 1 on ticket system, so we canceled. "

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4873101)

JP

John P.

Information Security Specialist

> "The remote control feature allows us to connect and help end-users."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4779371)

KH

Konnor H.

IT Specialist

> "Deployment could be a bit betterInterface looks a bit bare"

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4767559)

PF

Paul F.

Desktop Infrastructure

> "The ease of use to be able to remote devices, with or without users at the device, as long as their is internet available on..."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4849341)

IC

Ian C.

Systems Analyst

> "The only con I can think of is that users can uninstall the tool."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4779677)

JMA

Jomaica Marie A.

IT Technical Support II

> "I like the color combination and I lie that the other employees that I remote control the PC also trust the product and so..."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4781352)

JT

Jason T.

Implementation Specialist

> "Compared to other screensharing apps, more technically complicated to use than Zoom or Teams"

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4767464)

PF

Paul F.

Desktop Infrastructure

> "Also, seeing device resources in the Go To Resolve admin portal is useful."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4849341)

AR

Amelia R.

customer service agent

> "getting to know how to use the product at first was difficult"

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4779287)

DL

Donna L.

IT Manager

> "I can quickly login remotely and support employees wherever they are working"

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4763515)

PM

Patrick M.

Manager

> "A tad difficult to setup. "

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4779445)

AS

Ankit S.

Applications Engineer

> "It also offers 24/7 support, so users can get help whenever they need it."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4763690)

JD

JOHN D.

Senior BI Analyst

> "Could occasionally run in to problems with client access."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___2994902)

CB

Chris B.

Service Analyst

> "It has saved use numerous truck rolls to our osp department."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4781915)

RZ

Rostom Z.

Digital Literacy Specialist

> "At times the connection strength is not great, but this is not a major issue."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___3489578)

EZ

Edwin Z.

Company owner

> "The video and sound quality is super.its a powerful IT innovation tool"

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___3686304)

BT

Benjamin T.

Technical Support Engineer

> "The agent doesn't always install properly and it can be a little difficult to push out to many users sometimes. "

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___2932682)

RM

Ryan M.

Systems Administrator

> "The support tool works great and I like the mobile remote support tool as well."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4765335)

VR

Verified Reviewer

Sr Pipeline Manager

> "The element of being in person with someone can be helpful for certain people. If this is you, then this product may not be..."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___2419985)

AS

Ann S.

VP Operations

> "Very easy to install on our new computers, and immediately able to give out computers and work on lingering onboarding tasks..."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4779306)

VR

Verified Reviewer

Sr Pipeline Manager

> "Getting people with no internet or very low internet experience can be stressful."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___2419985)

SP

Shelby P.

Service Analyst

> "The majority of customers that we'd use this for assistance with are elderly, and i like that its very straight forward."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4779490)

VR

Verified Reviewer

System Administrator

> "I don't like the way they license the app."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___2918067)

[View Reviews](https://www.capterra.com/p/249584/GoTo-Resolve/reviews/)

## User interface

4.54 (753)

[LogMeIn Resolve](https://www.capterra.com/p/249584/GoTo-Resolve/)

4.42 (214)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

Activity Dashboard

150

Important

AI Copilot

120

Important

Freshservice

Top features

31/36

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Automated Responses
-   Automated Routing
-   Chatbot
-   Collaboration Tools
-   Customer Database
-   Customizable Branding
-   Customizable Fields
-   Data Import/Export
-   Email Templates
-   Generative AI
-   Knowledge Base Management
-   Macros/Templated Responses
-   Mobile App
-   Multi-Channel Communication
-   Performance Metrics
-   Personalization
-   Prioritization
-   Real-Time Chat
-   Real-Time Notifications
-   Reporting/Analytics
-   Secure Data Storage
-   Self Service Portal
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Social Media Integration
-   Surveys & Feedback
-   Third-Party Integrations
-   Ticket Management
-   Workflow Automation
-   Workflow Management

[See all features](https://www.capterra.com/p/132997/Freshservice/#features)

LogMeIn Resolve

12/36

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Automated Responses
-   Automated Routing
-   Chatbot
-   Collaboration Tools
-   Customer Database
-   Customizable Branding
-   Customizable Fields
-   Data Import/Export
-   Email Templates
-   Generative AI
-   Knowledge Base Management
-   Macros/Templated Responses
-   Mobile App
-   Multi-Channel Communication
-   Performance Metrics
-   Personalization
-   Prioritization
-   Real-Time Chat
-   Real-Time Notifications
-   Reporting/Analytics
-   Secure Data Storage
-   Self Service Portal
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Social Media Integration
-   Surveys & Feedback
-   Third-Party Integrations
-   Ticket Management
-   Workflow Automation
-   Workflow Management

[See all features](https://www.capterra.com/p/249584/GoTo-Resolve/#features)

### Recognition

No recognitions have been awarded to Freshservice

LogMeIn Resolve is recognized as a top-rated tool in 2 Capterra Shortlist reports

### Deployment & support

Freshservice

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

LogMeIn Resolve

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Freshservice

-   By Freshworks
-   Located in United States
-   Founded in 2011

LogMeIn Resolve

-   By GoTo
-   Located in United States
-   Founded in 2003

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