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Zenefits serves SMBs of all sizes; from 1 to 5 employees, to businesses with 1000+ employees.
Business Owners, HR Managers, Payroll Managers, People and Culture Managers, CEOs, GMs, Payroll, HR and Business Advisors, Consultants, Accountants, Bookkeepers
I really like the hiring, background checks, and HR benefits integration. These features simplify our work, give us a professional appearance, and provide great benefits to our customers.
I am *so* disappointed with how far the product, customer support, and overall experience have fallen.
Users have reported feeling supported and motivated by connecting with other like-minded individuals who are also working towards improved health and wellbeing.
Not a lot of options to customize. Unable to add employees to an off-cycle after it's been created which means you have to start over or add an additional off-cycle to capture a missed employee.
Switching back and forth between your personal user dashboard as well as the admin dashboard is very nice. The reports are great and the customizable reports are perhaps its greatest quality.
Some hiring documents generated contain risky errors. The information presented is not customizable enough for most businesses.
The Help and online FAQs are extensive and extremely helpful as is the help desk and response time. Payroll is a breeze, open enrollment for benefits is smooth and the Time Off module is wonderful.
RUN to a different company. Zenefits is truly the worst.
The people behind the customer service are responsive and helpful so it's not just "software as a service. You get great support too.
The experience has been horrendous, we have raised several support tickets, they are ignored, be prepared to revert to a manual system which defeats the purpose of using EH.
It's simple and easy to use, which is good for a basic solution. Clients enjoy having a solution that costs very little and is easy to setup and use.
Some staff have trouble uploading their certifications, perhaps by incorrectly dating or using the wrong document format (e.g. Not PDF).
Even the free version is excellent. The ability to send electronic employment contracts is fantastic.
The integration between the two products - HR and payroll is awful.
In love how easy it is to use and customise to our needs. The customer support is also amazing.
The interface with Myob can sometimes be an issue, but the problem is more on the myob side.
Shawn: My name is Shawn. I am an IT solutions architect. For Zenefits, I give them five out of five. And for more reviews like this click below. As a small business we didn't have an HR platform and we were considering to use something to make our lives a little bit easier. Our payroll vendor Paychex had a pay Flex platform, but it just seems too cumbersome, too complicated. And after reviewing that we said there has to be something easier and we started looking around and that's when we found Zenefits. Our reason for choosing Zenefits was, one, it was extremely easy, very intuitive in terms of how everything flowed in for employee creation, handbook creation, everything seemed to be in place. And we're just plugging our information in as opposed to some of the other platforms where you had to create everything from scratch. As a small business, it was also important for us to have our costs low and Zenefits was great for us to be able to bring in just the four employees and not feel that we're paying for an enterprise class HR platform when we were just a small business. Onboarding with Zenefits was fairly easy, was fairly simple. Like I said earlier, that it was extremely intuitive. So I want to say 90% of that was just on our own. And when we did reach out to Zenefits, the staff and the help desk seemed to be fairly connected with what our small business needs were. So yeah, it was fairly intuitive for us to do it on our own. If you're a small business and you want to have the feel and management of enterprise businesses and you want to have a proper HR department and you want to have the knowledge base, the industry expertise that goes behind everything that a small business entrepreneurs don't have the bandwidth for, the Zenefits is a great platform.
William W.: Hey, my name is William. I'm an account executive. I would give Employment Hero a rating of three out of five. For more reviews, click the link below. So I use Employment Hero as a user to access my payroll. I use the benefits program, the discounts program as well, as well as managing all my HR information. So things like address, phone number, email address and the like for our HR department at work. So I've used, I mean, a number of different types of HR software over my career. In the past, it's been quite limited, right? You access your payroll. You get told how much you're getting paid and you get told when you're getting paid and you tell them where they're paying it to and that's fine. The thing I really like about in Employment Hero is it gives the user a lot more kind of benefits, for lack of a better term, in that you get your discounts, you get actual benefits. They've got the hero awards program and the like. So whereas my experience is most HR software is very driven towards the administrator and the company, Employment Hero feels like they build products for the user. So the thing that kind of makes Employment Hero so good is all of its utility. But unfortunately, I think that's also the reason it is challenging to use, which is you log into your dashboard and there's a lot of tools, a lot of areas you can access. There's a lot of utility to it. So if you want to go in and do something really basic, like you change bank account, want to update your bank details for your HR team, it can feel like it's actually really difficult to find where to put that information. So some of the things that are highlighted in that UX are areas like the hero awards program, their benefits program, which is wonderful, but it can feel like the basics of what you need from a payroll HR program are actually really difficult to find.
Prioritize real-user-identified key features according to your needs to find your best fit.
TriNet Zenefits
Employment Hero
Top FeaturesEmployment Hero
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