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TriNet Zenefits vs Employment Hero: Which is a better fit?

Updated on February 9th, 2025
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What's your intended use case?
Summary
Key features rated by users
Features selected based on 10,193 reviews from Human Resources users.
% Fit
Missing features
Not enough reviews
Feature ratings
Payroll Management
4.3
API
--
Employee Database
4.4
HR Management
4.6
Customizable Branding
NA
% Fit
Not enough reviews
Feature ratings
Payroll Management
3.7
API
3.4
Employee Database
4.4
HR Management
4.3
Customizable Branding
--
User satisfaction
4.2
User reviews826
Ease of use
4.4
Functionality
4.2
Value for money
4.2
Customer support
3.9
4.4
User reviews235
Ease of use
4.4
Functionality
4.2
Value for money
4.3
Customer support
4.1
Price starts from
/user
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

Zenefits serves SMBs of all sizes; from 1 to 5 employees, to businesses with 1000+ employees.

Business Owners, HR Managers, Payroll Managers, People and Culture Managers, CEOs, GMs, Payroll, HR and Business Advisors, Consultants, Accountants, Bookkeepers

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
video-b4bb5cc0-879d-428d-845b-08da5899332d
Shawn B
IT Architect
5.0

Shawn: My name is Shawn. I am an IT solutions architect. For Zenefits, I give them five out of five. And for more reviews like this click below. As a small business we didn't have an HR platform and we were considering to use something to make our lives a little bit easier. Our payroll vendor Paychex had a pay Flex platform, but it just seems too cumbersome, too complicated. And after reviewing that we said there has to be something easier and we started looking around and that's when we found Zenefits. Our reason for choosing Zenefits was, one, it was extremely easy, very intuitive in terms of how everything flowed in for employee creation, handbook creation, everything seemed to be in place. And we're just plugging our information in as opposed to some of the other platforms where you had to create everything from scratch. As a small business, it was also important for us to have our costs low and Zenefits was great for us to be able to bring in just the four employees and not feel that we're paying for an enterprise class HR platform when we were just a small business. Onboarding with Zenefits was fairly easy, was fairly simple. Like I said earlier, that it was extremely intuitive. So I want to say 90% of that was just on our own. And when we did reach out to Zenefits, the staff and the help desk seemed to be fairly connected with what our small business needs were. So yeah, it was fairly intuitive for us to do it on our own. If you're a small business and you want to have the feel and management of enterprise businesses and you want to have a proper HR department and you want to have the knowledge base, the industry expertise that goes behind everything that a small business entrepreneurs don't have the bandwidth for, the Zenefits is a great platform.

How Capterra sources reviews
View all video reviews
William M
Account Executive
3.0

William W.: Hey, my name is William. I'm an account executive. I would give Employment Hero a rating of three out of five. For more reviews, click the link below. So I use Employment Hero as a user to access my payroll. I use the benefits program, the discounts program as well, as well as managing all my HR information. So things like address, phone number, email address and the like for our HR department at work. So I've used, I mean, a number of different types of HR software over my career. In the past, it's been quite limited, right? You access your payroll. You get told how much you're getting paid and you get told when you're getting paid and you tell them where they're paying it to and that's fine. The thing I really like about in Employment Hero is it gives the user a lot more kind of benefits, for lack of a better term, in that you get your discounts, you get actual benefits. They've got the hero awards program and the like. So whereas my experience is most HR software is very driven towards the administrator and the company, Employment Hero feels like they build products for the user. So the thing that kind of makes Employment Hero so good is all of its utility. But unfortunately, I think that's also the reason it is challenging to use, which is you log into your dashboard and there's a lot of tools, a lot of areas you can access. There's a lot of utility to it. So if you want to go in and do something really basic, like you change bank account, want to update your bank details for your HR team, it can feel like it's actually really difficult to find where to put that information. So some of the things that are highlighted in that UX are areas like the hero awards program, their benefits program, which is wonderful, but it can feel like the basics of what you need from a payroll HR program are actually really difficult to find.

How Capterra sources reviews
View all video reviews
User interface
133019 video thumbnail}
1 Video
144645 video thumbnail}
1 Video
133019
5 screenshots
144645
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
360 Degree Feedback
207
Important
Access Controls/Permissions
388
Important

TriNet Zenefits

27/38
  • Calendar Management
  • Customizable Branding
  • Data Import/Export
  • Employee Engagement
  • Goal Management
  • Learning & Development
  • Mobile App
  • Offboarding
  • Succession Planning
  • Surveys & Feedback
  • Training Management
  • 360 Degree Feedback
  • Access Controls/Permissions
  • Activity Dashboard
  • API
  • Applicant Tracking
  • Approval Process Control
  • Benefits Management
  • Compensation Management
  • Compliance Management
  • Customizable Reports
  • Customizable Templates
  • Document Management
  • Employee Database
  • Employee Management
  • HR Management
  • Onboarding
  • Payroll Management
  • Performance Management
  • Recruitment Management
  • Reminders
  • Reporting/Analytics
  • Self Service Portal
  • Sick Leave Tracking
  • Third-Party Integrations
  • Time & Attendance
  • Time Off Management
  • Workflow Management
See All features
Hide Human Resources Software Features -

Employment Hero

Top Features
34/38
Show Human Resources Software Features +
TriNet Zenefits
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Employment Hero
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
TriNet Zenefits
  • By TriNet Group
  • Located in United States
  • Founded in 1988
Employment Hero
  • By Employment Hero
  • Located in Australia
  • Founded in 2014
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